Organizational

conflict

Presented by
:
Solanki
( 57 )
Salman ( 21 )
Santul ( 36 )
Roadmap
Introduction
Case study
I. The scenario
II.Amritas story
Case analysis
I. Sources of conflict
II.Type of conflict
III.Conflict process
Minimizing the conflict
APPLE theory
INTRODUCTION

WHAT DO YOU MEAN BY

ORGANIZATIONAL
CONFLICT??
Case Study
The Super Market Case

 The Scenario

Ankit joined as the new Store Manager

He had to manage a staff of 9 women employees
All above 42 years of age.

Worked for over 10 yrs with familiar routines .

Cntd..

Then one full time stocker Annie

retired and was replaced by Amrita ,a
young lady who had just left college.

Pushpa and Annie had worked for 25

yrs and were very close.
Pushpa had to train Amrita but no
formal training and induction
programme

The first few months ......

Everything seemed well

Amrita was very enthusiastic about

her work

Customers were happy to see a new

face.

Later On..

Amrita started absenting on various

occasions in a month.

Unfinished work and uninterested

Customers started complaining

Pushpa started complaining that
Amrita was not the right match

Cntd.

Amrita was not mixing with others

Ankit talked to Amrita but still matters

did not improve

Ankit thought of taking disciplinary

action

But one of the cash counter handler

told that even others were not
Amritas Story

Was very enthusiastic initially

Pushpa was strict but helpful

Amrita started making some changes

in the way files and stocks were
handled

Pushpa objected and sometimes

complained to others
Cntd.

Initially she was mixing but she

received cold response

She also thought of talking to Ankit

but he was very busy

Pushpa openly chided her for some of

her mistakes

Case Analysis
 The Problem

An Established team which

could not make space for
a new member
Reason .
Sources of Conflict
Different
Different
goals
goals
&& time
time
Status horizons
horizons Overlappin
Status Overlappin
inconsiste
inconsiste gg
ncy
ncy Authority
Authority

Conflict
Conflict

Task
Task
Scarce
Scarce Incompatibl
Incompatibl Interdepen
Interdepen
Resources
Resources ee dency
dency
evaluation
evaluation
&&
Reward
Reward
Types of conflict

Interpersonal Conflict: between
individuals based on differing goals or
values.

Intragroup Conflict: occurs within a
group or team.

Intergroup Conflict: occurs between
2 or more teams or groups

Interorganizational Conflict: occurs
across organizations.
ethically.
The Conflict Process
Minimizing the conflict

Ankit Could have anticipated the

conflict
Pushpa was used to working with
Annie and she was likely to feel
apprehensive
Ankits assumption that team would
integrate wellSome intervention to
help members readjust
Minimizing the conflict
( Contd .)

Ankit could have talked with Pushpa

what could have gone well or wrong
and prepared action plan beforehand.
More Structured induction and Training
Program
Regular Review meeting
Minimizing the
conflict ( Contd .)

When Amritas behavior started

changing, Ankit should have
intervened

Ankit should have helped others focus

on Goals

Remember !!

An APPLE a day can keep conflict at

bay !

A nticipate - that conflict is likely

P redict - the potential sources of
conflict and tension
P lan - ways of avoiding the risk of
conflict
L ook - actively at the situation as it
unfolds
THANK
YOU