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User Guide
IT communications support
Welcome
to your BT Falcon Mk 2 IP Phone
Features:
6-Line LCD display
Integrated 2 port 10/100 Ethernet switch
Phone services:
Call Forward, Call Transfer, Call Hold, Redial
Group listening, Handsfree
Speed dial, Conference call
Phone Book, Call logs
Caller Display
Headset port (refer to compatible headsets section)
Multiple power options: power over Ethernet 802.3af
and external power supply adapter.
This User Guide provides you with all the
information you need to get the most from Got everything?
your phone. You must first set up your phone BT Falcon Mk 2 IP
telephone
before you can use it. This doesnt take long
Handset
as it is easy to do. Just follow the simple
instructions on the next few pages. Handset cord
Ethernet cable
Need help?
Mains power adapter
If you have any problems setting up or using your BT Falcon
Desk mounting plinth.
IP Phone, contact the Helpline on 0800 169 1146 or go to
www.bt.com/business/broadbandvoice
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 3
In this guide
Getting started
Setting up...................................................... 6 Making a call to one of the last 30 numbers
Connecting the handset . ............................... 6 you called or received................................... 20
Connecting the headset................................. 6 Programming F1 to F10 Function Keys ........ 21
Connect stand................................................ 6 Making a call using Short Code dialling
Power............................................................ 7 (Speed dialling)............................................ 21
Connecting to the network............................. 7 Receiving calls.............................................22
Provisioning .................................................. 8 Reject a call..................................................22
Missed calls.................................................. 23
Getting to know your phone Hold and Retrieve a call................................. 24
Buttons......................................................... 9 Call Transfer.................................................. 25
LCD screen................................................... 10 3-Way Conference Call.................................. 26
Soft keys...................................................... 11 Dropping one participant
Indicator definitions..................................... 14 from the Conference Call............................... 26
Entering characters...................................... 15 Option Menu................................................ 27
Display in idle mode..................................... 16 Dial Subscribe............................................... 27
Display during a call..................................... 16 Call Waiting.................................................. 27
Auto Answer................................................. 28
Auto Reject.................................................. 29
Using the phone
Auto Stop..................................................... 29
Switch from one mode to another................. 17
Do Not Disturb............................................. 30
Secrecy........................................................ 18
Phone Lock.................................................. 31
Make a call................................................... 18
Reboot......................................................... 32
Make a call using handsfree.......................... 18
Calling features............................................. 32
Making a call with the headset...................... 18
Selfcare........................................................ 32
Entering details into the Phone Book............ 19
Webcare....................................................... 33
Making a call using the Phone Book.............. 20
4
Personal settings General information
Setting the volume....................................... 34 Headset Compatibility................................... 41
Mute............................................................ 34 Safety information........................................ 41
Changing the ring tone................................. 34 Cleaning....................................................... 41
Config menu list........................................... 35 Environmental.............................................. 41
Changing the date format............................. 36 Product disposal instructions......................... 42
Changing the time format............................. 36 Guarantee ................................................... 42
Changing the language................................. 36
Changing the key beep (key echo).................. 37
Turning the alarm on/off............................... 37
Setting the alarm time.................................. 37
Setting the alarm periodicity......................... 38
Setting the alarm tone.................................. 38
Setting the contrast...................................... 38
Changing the PIN (password setting).............. 39
Setting the password to lock the phone.......... 39
Setting new shortcuts................................... 40
Programming the memory keys F1 F10....... 40
Viewing the status of the BT Falcon IP Phone.. 40
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 5
Getting started
Setting up
6
4. Power 5. Connecting to the network
Plug the power lead into the socket labelled Ensure your router has power and an internet
DC at the back of the telephone. Plug the connection. Connect the Ethernet cable
other end into the mains socket and switch into the socket labelled LAN at the back of
on. If your network supports power over the telephone and plug the other end into
Ethernet (PoE) your BT Falcon IP Phone the Ethernet port of the router or Ethernet
can be powered from a powered Ethernet switch as appropriate.
switch via the Ethernet cable. In this case
the mains power adapter is not required. You can connect a network device to the
Ethernet port, labelled PC, of your BT
Falcon IP Phone.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 7
Getting started
Setting up
CallLog
You are now ready to make calls using your BT Falcon IP Phone
Pr i i
8
Getting to know your phone
Buttons
3 soft keys: Activate the LCD screen: Displays information Clear: Clear characters
features described by about the phone settings, such as in editing mode or exit
the text message directly the number dialling out or calling to standby display (long
above on the LCD screen in, date, time, calls status, call click) or return back to the
duration, timer etc. It is a 6-lines previous page
Navigation: Use to browse of 20 characters LCD screen
the setting options, display Memory keys (F1 F10):
the last 30 called numbers Are used as speed dial keys
in standby mode and
to navigate the soft key Phone Book: Enables you
options in editing mode
F1
F2
to access the Phone Book
F3
F4
and view the names and
Menu: Enables menu access F5
F6
numbers the user wants
F7
to dial
Confirmation key ENU OK C
F8
F9
7 PQ
RS 8 TUV 9 WX
YZ Mute: Activates/
Dialling pad: Press the 0
deactivates mute function
dial pad buttons to
dial a number. Dial pad Headset: Activates
buttons work exactly like headset mode during a call
those on your existing
telephone. In the editing Volume + / : Adjusts the
mode, it can be used to Speaker: Activates/disables handsfree volume of the handset,
input characters or group-listening function and headset, speaker phone,
switches the microphone on/off ringer phone
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 9
Getting to know your phone
LCD screen
Displays information about the phone settings, such as the number dialling out or calling in, date, time,
calls status, call duration, timer etc. It is a 6-lines of 20 characters LCD screen.
Dialling pad
Press the dial pad buttons to dial a number. Dial pad buttons work exactly like those on your existing
telephone. In the editing mode, it can be used to input characters.
LCD screen
main display Date Time Information icons
Network status
not OK
SIP registration
status not OK
SIP registration
status OK
Soft key information
Press the left or right scroll function Network
keys to see additional soft key options status OK
10
Soft keys
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 11
Getting to know your phone
12
Soft Key Brief Description
Park Store a call using Call Park
PhBook Shortcut to Phone Book
PickUp Answer a call on another phone
Play Play music or melody
Reject Reject a call
Remove Remove a conference participant
Resume Resume to original call from call transfer
RtPark Retrieve Park
Save Save the chosen setting
Select Select current item on the screen
Stop Stop music or melody
Transf Transfer a call
TrMail Transfer call to voice mail system
UnHold Unhold a held line
Up Contrast adjustment
User Enter to user sub-menu
View Show details when data item content is more than LCD can display in one line
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 13
Getting to know your phone
Indicator definitions
14
Entering characters
You can enter characters on the BT Falcon IP Phone by using the numerical keypad, in the same way
as when text messaging on a mobile phone. Below are listed the keys of the numerical keypad and
opposite them the letters and characters that they enter.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 15
Getting to know your phone
Broadband Voice
B db d ic
Telephone Number
l h N b
Number/Name
Status Call timer
16
Using the phone
There are five communications modes:
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 17
Using the phone
Secrecy
At any time you can press to prevent the caller hearing you.
Make a call
Lift handset, listen for dial tone and key in number using dialling pad.
Or enter the number using the dialling pad and then lift the handset.
18
Entering details into the Phone Book
Oct 01 09:00am
8. Enter telephone number (numeric length 24 characters max length) and press OK .
n ow p 0
If you experience any problems, 1please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 19
Using the phone
n
9eE i Use
g
S
scrolll function key to move down lea
ontoe W it Default line
g
1. PressM esoft
C l o key and
D l choose from list, ,
:00 D ale og Ca1l
ti n Cal Log Missed Call Log Received Call Log
AlL g
g
or Dialed Call Log . Press soft keyEdit Select
2. You can view the Dialled Call Log by pressing the key
3. Choose the required name/number from the list then, as required, pick up handset, or press
soft key Dial or function key , or function key .
20
Programming F1 to F10 Function Keys
nF10
ng
1. Press required F1 to
Ple Wi key
on sion
2. Press soft key
eW
Edit
W and enter number
3.
e Press
P ay soft key
Dia Save to store entry.
Oct 01 09:00am
DNDs Foreve
If you experience any problemsDND
please call the Helpline onD ub
17 1 (A)
0800 169
AutoAn1146
Off or go to www.bt.com/business/broadbandvoice 21
Using the phone
Receiving calls
Oct 01 09:00am
Caller Name or
Phone Number
Reject a call
1. Press soft key Reject to reject the call. The call is then diverted to 1571 Voice Mailbox.
Note: Any Voice Mail messages can be retrieved by dialling 1571.
22
Missed calls
Oct 01 09:00am
Caller Name or
Phone Number
If youB experience
ck any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 23
U
Using the phone
Hold and Retrieve a call
Oct 01 09:00am
Number/Name
Status Duration
1.
b
During
call press softD akey
Hold to put call on hold
2. Press
Format soft key Unhold 9 held call.
to retrieve
24
Call Transfer
Oct 01 09:00am
Caller Name or
Phone Number
0 m
3. The original caller will be put on hold, while you confirm the called number
F2 F9 S atus D Phon
mbe N m
ati n Numbe F6 NewC lwill accept the call.
Press Hold
soft key o tand hang up to transfer the call
tatus
Ho d
Trans
im r
Transf
Co f U ho(in dsome instances
R moveF7
you will also need to
hange
O t 01 09 0 am
press salHold
L ft
g keyTra
PhBo Confl
EndCa ) or pressE soft
t key Back to return to the callerPC
4. To transfer the call without talking to the called number,
Oct 01 press
09 0 soft
am key
Ho d Transf and hang up.
g
If you experience
eattme any problems,
Oct 01 09: am Dsub Off call the Helpline on 0800 169 1146 Dsub
please
ut Anect
AutoRe
AutoAn Off
or go to www.bt.com/business/broadbandvoice 25
Using the phone
3-Way Conference Call
09 m
1
N m
Oct 01 09:00am
Caller Name or
Phone Number
e26
tm
Option Menu
O t0 : 02
O 0 0
DialHSubscribe
T f 5
n a
By turningN on Dial Subscribe your BT Falcon IP Phone will automatically dial a Hopreset
F7 Oc :0 a 3 O 09 00 m
d
number
an
Oct 1
o f
0 0 m O
F1 0 09 0 a
at a preset time.
F8
g
Nw
1. Press the
bs F10 MENU
onfig key
Admin
T f
Option soft key then the
Edit Select soft
Missed C key
l Log
o
okF
Press Remove
2. Unhold the Change soft key and enter the number you wish
C ll r Name r
Ph
to dial, press the
ng te ll Lo
De ia Su
OK soft
key
3. Enter the hours and minutes, using the
Trans keypad, of the time
St s that D a oyou want to make the call and
r/ m
1
H d
O 0 Conf
0 00 m Fo mat Unho d emo e C ange Oc 1 00 m Oct 0 0 0 m
F2
4.
F Use
t the Oct
keys to turn the Dial Subscr gbsebe
0
Ed on or
lut ti e
S v off and press Athe
Ca l P ay t
Dial
A oRe
Save
F
e/ a
soft key. The
D S Statu idle
bscr ng D screen
rat n displays
0 : DialSubscribing Or, if you have added
DND t:17 10 (A the
od sf
Dsub soft key F4
(see Setting
M s ed Ca new
LTga sf shortcuts,
a ng
page 40)
O : 0 m
e Ho A CoA f r
Cl
5. Press
Dst
st
er
A theDe Dsub
og soft key and follow 2 to 4 above. 0
Call Waiting
F8
g o
By turning on
0
H ld
CallT Waiting
C f
you will be notified when another call is received while you are already
00 0
di av y y
on a call. If Call
C lL g Waiting
PhB ok is off,
End ll the second caller will automatically be transferred to 1571 Voice
Mailbox to leave a message.
N wCall
o g
g t
If you experience
Oct 01 any
09:00 problems,
m please call the Helpline 12h /24hr
on 0800 169 1146
Enter Password or go to www.bt.com/business/broadbandvoice 27
A toStop
Using the phone
Auto Answer
ct 0 09 00a F8
C
By
H turning
Tr n f on
C nAuto Answer your Nu
d
Plea e Wait BTb Falcon
r NamePlease IP
ait Phone
C
1
will answer anSt Nincoming
s
e
D rt call after 9 0 m
2
a preset
al Log timeEn
PhBook
e i C lW C
ve i Press
2 Ca lW the
ing Edit
dit
O 0
soft
SeA key
0
and
0am
ns PeVoice
B oadband
Hol
enter
Tran
the onf
timeHa ein seconds
d#t mi e ct
sed cal for
PlayE the
t answer
Sa e
C llLo
ct 01 Pl ydelay Press
PhB k
0 00am
EEn CCal
D al
4
1 0 0 m Save P soft
N
keyA to
od
oRe confirm
an
t St tus
Conf
O 00a
Nu
3 Press the
neLo
Hold
NewC
:00am Oc key and the
O t0 EdPlt
9 0 mOct
00am
soft key Wto change the method
t
F8 al r Nam o
ofaccepting the call,
Su00am
c b
Handsfree
09
or
edDND
Ca
N
HeadsetP , by pressing
D al
ng
aor
e . Press
Phone
D al er
Save soft key to confirm.
d
To turn
F8
H
offT Auto
Ca l rAnswer:
g
N mesorW t
1
C h l
1. Press the
H ld
eMENU
onfig key,
ovisioni
Ad in
W
Option soft
A o key
Wa ng P
e 9 00am key twice to O 01
AutoAnswer
lL gorev B
2. To turn Auto Answer off press
01 :00ndCall
bm the
DNDs
A toA
ND : Edit
D al
: ( )
CallLoga e PhB ok
P y Sa
Off soft key.
el yh
Pl A>a>1
2. Press the
uo
toR
0 09 View soft key and change the settings as shown in 2 & 3. Or, if you have added
the
Dsub AutoAn soft
Wai ng
oAn e key (see Setting new shortcuts, page 40)
3. Press the
Dsub AutoAn soft key and follow the instructions above.
28
Auto Reject
t
d S a
To turn on Auto Reject:
Pro g
Tele h
Pl a e W
P g
1. Press the MENU
fig Prov
A msio key,W lOpt
Logon
soft keyPl key three times
e timeBack
Plea e W to
F8 t
O t0 09 0
00 m
AutoReject
C
then the Edit soft key
ial b g u D a
2. Enter the time in seconds for the
Di required
Pl ydelay. Press soft key to confirm.
e C F
Save D al Edit Save
Rec dvedDND
Ca L Save
P ay S ve Play OK
T
i e
To turn off Auto Reject:
Pro isioning
lease Wa t
1
o at g
1. Press the
ela i e
MENU
nfig key,
ovision
Ad i
W
Option soft key,rl
A to s er key three times to
olute ime t0 0 :00a
0
AutoReject
8
:F v
2. To turn Auto Reject off press AutoAn
the Ds
0 A) allLo ave PhBookl y EndCall
DNDs :17 Edit Di
Off soft
Plachr key.
De A>a
1. Press the
M
Rece v
aMENU
Log
nfig key,
Admi Option soft key, 0 0 am key three times to
olute ime
o
0 00 AutoReject
Auto Stop
By turning ondi Auto StopP all outgoing
Dial d Ca l L calls will be cancelled after a preset time.
Sa e y Dia Save AbsP aute t me v utoRe ect g
D
Pr
To turn on Auto Stop:
P e se Wa t
4
1. PressR the
Foreve
ai t
9
MENU
nfig key,
ovision
A
W
Option soft
al Waitin
toA rkey,l
P key
ock
EN
four times to
Ho
Oct 1 0 AutoStop
T
R t
2. To turn
DND :
eAutoSto
i Call off press the
hBo k Ds End
b all A toAD Off soft y key.
Delchr
P Abs lute A>
m
2. Press the
De og
View soft key and change the settings
umb /
S at s F2 as shown
Du a io
S
in 2.
u on
F3 c 0
Do
a sf
Not
Conf
DisturbP
it e Rb
By turning on Do
Mi s Not
d Call o Disturb all incoming calls will
al b N m immediately
Pho e N mb rtransferred to your 1571 Voice
t
Oc 1 0 00am
Cal e Nam r Phon
Hea Numbe
et Oct 09 00a F9
12h /24h F8 C ll r N m F8 F8
C l N
Ph rne Number
C 0
d H a
Mailbox.
bs ib n You can Prpresetis ning time periods
D al Call L g
Tel phon for
Nu B Do
r db Not
dV Dion turb
rast
F9
to remain active
D Hubld uF10
F9
M e I
1.
e Change the MENU
Press nfig key,
Admi Option
09:0 a softRe key,
eive Ca
ll
Oct 0 key five times
Book
scribe NewC to
EndCal DoNotDisturb then the
C l Log
PhBo
t c 01
g
EndCa
Select
2
toR Press the
oA
Edit soft key and press
Subs ribi g c 9 0 or
cri in to turn
Dia ubsc the service
ibin
9 00
bsc
On or
ia Su
4. Press OK soft key to confirm. The idle screen displays DNDst:Forever . Option ovis o ng
Relative
W
time
5. Press OK soft key to confirm. Press the key then press the Edit soft key
30
6. Enter the number of days, hours and minutes, using
C D a Subs rthe
bing keypad, that you require
M
D a S scr b Do
F3
L
Not Disturb
hon umber
g 9 01 0 0 am Ot
n Co
to be active (e.g. 00, 00:10 will keep Do Not Disturb on for 10 minutes then Cthe
l Log service will
1
Rece ve Hold an f Numb
Co f
9. Enter the time, using the keypad, that you require Do Not Disturb to be deactivated
NewC l Hold Tran f
4
O 1 :0 am
(e.g. 17:10 will automatically turn off Do Not Disturb at tenRe past
O 1 09 0 am 9 0a tive ime five)
Oc 1 09 00 m Oc 0 0 :0 m 5
l
10 Press
2 OK
D le soft key to confirm. The idle screen displays
l tL sg
gbe N
D atio
DNDst:17:10 (A)
Phone Lock
F C Lo
Oc 01
By turning on Phone
O 01
i Sav Lock
:0 am
Pla no calls can
Dia be
DNDst: rev made
ve P from
y your
D ub BT
A t AFalcon
Off IP Phone. WhenNea Ccall ll is
C a
attempted the display
F9 Pho e Numb rwill show
t 01 9 0 Wrong Numbe ! . Phone Lock can be password
Oc 01 09:00 m Re at v protected
0 at me and O t 01 0 :0 am
t
will require Ha PIN to
F1
Ple set
P
e Wa t and
g
f
clear (see Setting r a
Te e h the
oc
N mb r password to lock the phone, page 39).
c b g
D Dst:Fo ver
ubscr b
s
g B C
1. Press the ENU
nfig key,
Admi
l
Option soft key, key six times to
Fo mat PhoneLock then Remov
nhold the Change
soft key
2. If password protected,
alSubscribi g
enter your password/PIN (default is 0000) and press OK soft key
3. Each press of the
Unhol Remov Change soft key turns the service on and off.
This option forces your BT Falcon IP Phone to carry out a full system reboot
O t0 09: 0 O 1 0 :0 am Absol and
e ime will only be
O t 01 0 :0
required if requested by
Pro io ing
Plea e Wai the BT Helpdesk or your
Br adban Vo ce
ele h N b system administrator.
g
1. Press the nfig
MENU key,
Admi Option soft key, key seven times to Reboot then the
Ed t Select
soft key
2. Press the OK soft key to confirm.
Calling features
Webcare is a web based facility that allows you to manage calling features on the line connected
to your BT Falcon IP Phone. Before Webcare can be used the Administrator must first set up a
password for each line. This is managed using Selfcare. For more information on using Webcare,
Selfcare and BT Hosted VoIP consult the User Guide available at www.btbroadbandoffice.com/help/
Selfcare
32
2. Click on the Manage your lines link and then select each line in turn, making the following changes:
a. Select Password and enter a new password for each of the lines, this is the password that
will be used to access Webcare. The 056nnnnnnnn number will be the username. Ensure you
keep a record of this information
b. Select Line name to change the display name of each line, this will normally be the user of the line
c. Select Administrator privileges to give a user advanced Webcare privileges.
Webcare
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 33
Using the phone
Personal settings
1. Use the or keys when the telephone is ringing to adjust theM ring
NU tone level.
Or use the or keys during a conversation to adjust the speech volume.
Mute
g
1. Press the
F
Hold
M NU key,
T an Conf soft key,
Ed t Select soft
le e All Lo
keye then Edit soft key
2. Select a ring tone using the or keys. You can listen to the ring tone by
0am Oct 1 0 0 m
34
ot
Config menu list Ringer
Date
Time
Language
Key Echo
Status
Time
Type
Bell
Personalize
Menu Alarm Clock Sample text: AB...H
Contrast Sample text: 1...8
Config PIN Setting Enter Password
Shortcut
Memory Key Shortcut 1
Information Shortcut 2
Memory Key F1
Memory Key F2 9
Memory Key F10
APP Version
HW Version
IP
MAC
GW
Mask
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 35
Using the phone
9 m
Changing the date format
F1 Lock
N
g
1. Press the
F4
Hold
M NU key,
ng
T an ConfF6 soft key,
Ed t
l s
wCall
Select soft key, Edit key then
C
Format soft keyF
r
2. Each press of Format changes the date
Num er/Name
F8
t s Ca l t m style
Ca le Name o Oc
17
1. Press the
4
Hold
MENU key,
ng
Trans Conf
C soft key,
EWro
i g
P
Sel
c
ber!ct P soft key,
Oct 01 key twice then Format soft key
2. Each press of Format changes
Numbe /Name
S at s Ca l t m
12hr/24hr
g
1. Press the
F4
Hold
M NU key,
Tran Conf soft key,
Edit Select P soft key, key three times then Edit
soft key
2. Select a language
Plea e W t using the
P o s oni g
or keys
3.
la Press the
Dia Save P soft key to confirm.
36
time
0
Changing theC key
5 F1 Log
beep
N be (key
PhBo k
0
a
C l echo)
EndC
09 0am
g
1. Press the
8 F4 O tOc
0 Hold
M NU
09:00a keyT an
er Name
Conf soft key,
Ed t Select
er Nam soft key,
DialSub key four times then
Dia Subscribin Edit
soft key
9
2.
er
(A Select ub
O
Ad
llL
or
g
to n
B
Off
EB
using the or keys
3.
la Press the L g
R ce ved Dia
ll Log Save P soft key to confirm.
g
M
1. Press the Hold
F4
M NU key,
T an
O tOc
0 09:00a Conf soft key,
ase W
key to Alarm Clock , Select soft key then
B
Edit soft key
A t A
2.
er
(A Select sub
O
P or
g
to n Off
ME using the or 0
keys
3.
la Press the
Dia Save P soft key to confirm
4. When the alarm is On an icon will flash in the display
e a i g
5. When the alarm
Rece v d C time
i og
Log is reached an audible alert will be heard
Rela ive meturn off by pressing
Auto the
n wer C key.
c
Setting the alarm time
F1 t 01
N m /
0 :00 m
g
1. Press the
F
Hold
M NU key,
Pe
T an
t
Conf soft key, key to Alarm Clock , Select soft key,
key then Edit soft key
2. Using the keypad
Pleas Wait enter the hours then the minutes
g
3.
la Press the
Dia Save P soft key to confirm.
w g i Op og
NIf ode
you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 37
1 0 00am
Op ion CallLog
Using the phone
c
Setting the alarm
F1 CallLog periodicity
t 01 0 :00 m
N b
Cal Log
g
1. Press the Hold
F4
M NU key,
T an
e
Conf soft key, key
W
to
DialS ing
A arm Clock , Select softD key,
lSuH ld
c 0
Setting the alarm tone
F1
N
g
1. Press the Hold
F4
M NU key,
T an Conf soft key
s Calle
a
P eN
N key to
a 0 a
Alarm Clock , Select soft key,
key three times then Edit soft key
at
2. Select
Ad an alarm
d tone
Back using
Back the or Oc keys. You can listen to the tone by
O t 01 09 00am
O
3. When you have selected the desired tone and
E t sound
Save level
Play pressAbsolute
the
Da Save soft key.
Setting the
F1Add contrast
D alAdd
N
D
g
1. Press the
F4
Hold
M NU key,
T an Conf soft key, key twice to Contrast then
Ed Select soft key
2. Use the
On Down
O U and
Down Up soft keys to change the contrast and press the OK soft key
when the desired level is reached.
N38
Co
0 F4 9 0a
Changing
DN 17
the
DNDst:F re
F1 er PIN (password) setting
N N D lLb A Ank
PhB Of
En
g
1. Press
Reb ot
F4the 7 NU
Hold
M key,
Tran Conf
09:00 soft key, key three times
Dsub to
Aut
PIN Setting
Off then
Ed Select
soft
Alar key
Clock
1 o
2. ChEnter Password is displayed,
O t 01
PIN C d
09 0 Hold enter
T ansf your
Con password
12 r/24 using
r the keypad (the
A S
default is 0000) and press
Head t ct 01 0 :00am t0 9 0a
SettingelaForthe
New password
ver l to lock Cal
the phone
Wa ng
N utoA d L
If theD Flag
O
P on (password)
Dst:17:1
F2
9 0
# i
A)
Numbe S is set to ON you will need to enter your PIN to lock1 hrand
N mb r Name 24hr unlock
Rec i e the
C l Log phone
A
g
1. HoPress4
/
the
d Reb Transf
o HoCon
d
MENU key,
Trans Conf soft key,
sfre
dset key three times to E
PIN Setting
P d
then
Edi Select
og
softA a mkey
Clock
e
2. Enter Password is displayed, enter your password using the keypad (the default is 0000)
09 00am
If you experience
ever any
Dsubproblems,
DoNotD s urb AutoAn please
Off call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 39
A
Using the phone
Setting new shortcuts
Uog m
You can add two new soft keys to the idle
O 0 En er P screen
0 : 0 m ssw rdMiss d that
ll Log are available by Npressing
ontrast the
Oct 0 0 :0 am O 0 09 key twice.
sub AutoAnO
C llLog
P B ok
The two options are
R lativ time
2 a s
mAutoAnswer
and Dial Subscribe
C .
oA
1. Press the HoENU
F
d key,
Tran f Conf soft key, key four times to Sh t utim
bsolute then
F8
Edi Select soft key
on ng
A toR ect
Wll N r
2. Use the or keys to highlight one of the options and p ess the
rov o ing
Pl ase Wa
ov sioning
Wrong Number!
Plea e Wa F10
EditO soft key
:00am
0
Programming
Dia ed Call Log
F1 the memory
mbe / m keys F1 F10
1. Press the
F
O t 01 :00am Hold
ENU key,
Tran f ConfO soft key,
: 0am keyd five times to
De e e A l Log Memory Key
Fo ma then
Edi Select
U soft keyC
P Remo e
2. Use the or keys to select the required F1 - F10 memory and press the
se Wa t
O t0 0 : 0am O t0 0 : 0 m
0 a
IP Phone. 2
g
1. Press the Hold
M NU key,
T ans Conf soft key, key six times to Information then
Ed Select
soft key
2. Information on the status of the phone is displayed.
t40
General information
Important Professional wireless headsets with electronic
hook switch cable.
ccess to emergency services is provided but
A
calls, including emergency calls to 999, made via Safety information
BT Broadband Voice may not work in the event D
o not open the handset or the base. This
of power or broadband connection failure. These could expose you to high voltages or other
failures may be caused by reasons outside our risks. Contact the Helpline on 0800 169 1146
control. Location information, provided to the for all repairs.
emergency services, is limited to the address of
the associated telephone line where applicable. Cleaning
Headset Compatibility Clean the handset and base with a damp
(not wet) cloth, or an anti-static wipe. Never
The BT Falcon Mk 2 IP Phone supports the use household polish as this will damage the
following Jabra and Plantronic headsets product. Never use a dry cloth as this may cause
Note: Your headset must have an RJ-45 a static shock.
connector.
Jabra/Netcom: Environmental
With GN1900, GN2000, Biz2400 headset Do not expose to direct sunlight
you have to use the cable 8800-00-88 on an Do not stand your product on carpets or other
RJ-45 headset plug (Called DHSG headset surfaces which generate fibres, or place it in
plug by Jabra) locations preventing the free flow of air over
Plantronics: its surfaces
Professional Corded H-Top headsets with Do not submerge any part of your product
Quick Disconnect plug and U10P-S19 RJ-45 in water and do not use it in damp or humid
bottom cable: conditions, such as bathrooms
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 41
Using the phone
Do not expose your product to fire, explosive or Guarantee
other hazardous conditions
Your BT Falcon IP Phone is guaranteed for a
T here is a slight chance your phone could be period of 12 months from the date of purchase.
damaged by an electrical storm.
Subject to the terms listed below, the
guarantee will provide for the repair of, or
Product disposal instructions
at BTs or its agents discretion, the option
The symbol shown here and on the product to replace the BT Falcon IP Phone or any
means that the product is classed as Electrical component thereof, (other than batteries),
or Electronic Equipment and should not be which is identified as faulty or below standard,
disposed with other household or commercial or as a result of inferior workmanship or
waste at the end of its working life. materials. Products over 28 days old from
the date of purchase may be replaced with a
The Waste of Electrical and Electronic
refurbished or repaired product.
Equipment (WEEE) Directive (2002/96/EC)
has been put in place to recycle products
using best available recovery and recycling The conditions of this guarantee are:
techniques to minimize the impact on the
environment, treat any hazardous substances The guarantee shall only apply to defects that
and avoid the increasing landfill. occur within the 12-month guarantee period
P
roof of purchase is provided
Product disposal instructions for
T he equipment is returned to BT or its agent
business users as instructed
42
This guarantee does not cover any faults For your records
or defects caused by accidents, misuse, fair
Date of purchase:
wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or Place of purchase:
repair other than through approved agents
Serial number:
This guarantee does not affect your
For guarantee purposes proof of purchase
statutory rights.
is required so please keep your receipt.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 43
Offices Worldwide
The services described in this publication are subject
to availability and may be modified from time to
time. Services and equipment are provided subject
to British Telecommunications plcs respective
standard conditions of contract. Nothing in this
publication forms any part of any contract.
British Telecommunications plc 2010.
Registered office: 81 Newgate Street, London
EC1A 7AJ. Registered in England No. 1800000.
Printed in the UK.
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