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BT Falcon Mk 2 IP Phone

User Guide

Bringing it all together

IT communications support
Welcome
to your BT Falcon Mk 2 IP Phone

Features:
6-Line LCD display
Integrated 2 port 10/100 Ethernet switch
Phone services:
Call Forward, Call Transfer, Call Hold, Redial
Group listening, Handsfree
Speed dial, Conference call
Phone Book, Call logs
Caller Display
Headset port (refer to compatible headsets section)
Multiple power options: power over Ethernet 802.3af
and external power supply adapter.
This User Guide provides you with all the
information you need to get the most from Got everything?

your phone. You must first set up your phone BT Falcon Mk 2 IP
telephone
before you can use it. This doesnt take long
Handset
as it is easy to do. Just follow the simple
instructions on the next few pages. Handset cord
Ethernet cable
Need help?
Mains power adapter
If you have any problems setting up or using your BT Falcon
Desk mounting plinth.
IP Phone, contact the Helpline on 0800 169 1146 or go to
www.bt.com/business/broadbandvoice

Emergency Calls important information please note


Access to Emergency Services is provided but calls including
emergency calls to 999 or 112, made via the BT Broadband
Voice service may not work in the event of power or broadband
connection failure. These failures may be caused by reasons
outside our control. Location information, provided to the
emergency services, is limited to the location details associated
with your primary Business PSTN billing address, this may not be
where the call was originated.

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 3
In this guide
Getting started
Setting up...................................................... 6 Making a call to one of the last 30 numbers
Connecting the handset . ............................... 6 you called or received................................... 20
Connecting the headset................................. 6 Programming F1 to F10 Function Keys ........ 21
Connect stand................................................ 6 Making a call using Short Code dialling
Power............................................................ 7 (Speed dialling)............................................ 21
Connecting to the network............................. 7 Receiving calls.............................................22
Provisioning .................................................. 8 Reject a call..................................................22
Missed calls.................................................. 23
Getting to know your phone Hold and Retrieve a call................................. 24
Buttons......................................................... 9 Call Transfer.................................................. 25
LCD screen................................................... 10 3-Way Conference Call.................................. 26
Soft keys...................................................... 11 Dropping one participant
Indicator definitions..................................... 14 from the Conference Call............................... 26
Entering characters...................................... 15 Option Menu................................................ 27
Display in idle mode..................................... 16 Dial Subscribe............................................... 27
Display during a call..................................... 16 Call Waiting.................................................. 27
Auto Answer................................................. 28
Auto Reject.................................................. 29
Using the phone
Auto Stop..................................................... 29
Switch from one mode to another................. 17
Do Not Disturb............................................. 30
Secrecy........................................................ 18
Phone Lock.................................................. 31
Make a call................................................... 18
Reboot......................................................... 32
Make a call using handsfree.......................... 18
Calling features............................................. 32
Making a call with the headset...................... 18
Selfcare........................................................ 32
Entering details into the Phone Book............ 19
Webcare....................................................... 33
Making a call using the Phone Book.............. 20

4
Personal settings General information
Setting the volume....................................... 34 Headset Compatibility................................... 41
Mute............................................................ 34 Safety information........................................ 41
Changing the ring tone................................. 34 Cleaning....................................................... 41
Config menu list........................................... 35 Environmental.............................................. 41
Changing the date format............................. 36 Product disposal instructions......................... 42
Changing the time format............................. 36 Guarantee ................................................... 42
Changing the language................................. 36
Changing the key beep (key echo).................. 37
Turning the alarm on/off............................... 37
Setting the alarm time.................................. 37
Setting the alarm periodicity......................... 38
Setting the alarm tone.................................. 38
Setting the contrast...................................... 38
Changing the PIN (password setting).............. 39
Setting the password to lock the phone.......... 39
Setting new shortcuts................................... 40
Programming the memory keys F1 F10....... 40
Viewing the status of the BT Falcon IP Phone.. 40

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 5
Getting started
Setting up

1. Connecting the handset


Connect one end of the handset
cord into the handset and the
other end into the socket at the
back of your BT Falcon IP Phone
marked with .
Place the handset in the cradle
on the telephone.

2. Connecting the headset 3. Connect stand


If you use a headset, connect Attach the stand to
the plug (RJ-45 connector) the underneath of the
of your headset into the port telephone by inserting
at the back of the telephone the short tabs into the
marked with . smaller holes at the back
first and then inserting the
Press the button to
longer tabs into the larger,
activate the headset mode.
front holes.

6
4. Power 5. Connecting to the network
Plug the power lead into the socket labelled Ensure your router has power and an internet
DC at the back of the telephone. Plug the connection. Connect the Ethernet cable
other end into the mains socket and switch into the socket labelled LAN at the back of
on. If your network supports power over the telephone and plug the other end into
Ethernet (PoE) your BT Falcon IP Phone the Ethernet port of the router or Ethernet
can be powered from a powered Ethernet switch as appropriate.
switch via the Ethernet cable. In this case
the mains power adapter is not required. You can connect a network device to the
Ethernet port, labelled PC, of your BT
Falcon IP Phone.

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 7
Getting started
Setting up

M6. sed al Log


Provisioning
When the power Oct 01 09:00am
a e Call og and Ethernet connections
Dare made
l te Al togyour BT Falcon IP Phone it will Provisioning
automatically connect to the BT Business
Edit Please Wait
VoIP service. TheSelights
ect on the phone
lay will
flash and the display will show...
ct
Your BT09Falcon IP Phone is registering with Config
09:00 Admin Option
the BT Business VoIPning
Provisi service, which may take
several minutes.
Pl

When completed successfully the phone will Oct 01 09:00am


display the idle screen.
Broadband Voice
Telephone Number

CallLog

You are now ready to make calls using your BT Falcon IP Phone
Pr i i

8
Getting to know your phone
Buttons
3 soft keys: Activate the LCD screen: Displays information Clear: Clear characters
features described by about the phone settings, such as in editing mode or exit
the text message directly the number dialling out or calling to standby display (long
above on the LCD screen in, date, time, calls status, call click) or return back to the
duration, timer etc. It is a 6-lines previous page
Navigation: Use to browse of 20 characters LCD screen
the setting options, display Memory keys (F1 F10):
the last 30 called numbers Are used as speed dial keys
in standby mode and
to navigate the soft key Phone Book: Enables you
options in editing mode
F1

F2
to access the Phone Book
F3

F4
and view the names and
Menu: Enables menu access F5

F6
numbers the user wants
F7
to dial
Confirmation key ENU OK C
F8

F9

Redial: Calls the last


F10

Handset: Makes and 1 2 ABC 3 DEF number dialled


receives calls 4 GHI 5 JKL 6 MNO

7 PQ
RS 8 TUV 9 WX
YZ Mute: Activates/
Dialling pad: Press the 0
deactivates mute function
dial pad buttons to
dial a number. Dial pad Headset: Activates
buttons work exactly like headset mode during a call
those on your existing
telephone. In the editing Volume + / : Adjusts the
mode, it can be used to Speaker: Activates/disables handsfree volume of the handset,
input characters or group-listening function and headset, speaker phone,
switches the microphone on/off ringer phone

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 9
Getting to know your phone
LCD screen

Displays information about the phone settings, such as the number dialling out or calling in, date, time,
calls status, call duration, timer etc. It is a 6-lines of 20 characters LCD screen.

Dialling pad

Press the dial pad buttons to dial a number. Dial pad buttons work exactly like those on your existing
telephone. In the editing mode, it can be used to input characters.

LCD screen
main display Date Time Information icons

Oct 01 09:00am Phone unlock

Network status
not OK

SIP registration
status not OK

SIP registration
status OK
Soft key information
Press the left or right scroll function Network
keys to see additional soft key options status OK

10
Soft keys

Soft Key Brief Description


A>a>1 Input mode switch in edit state
Active Activate option/service
Admin Enter to administration sub-menu
Answer Answer an incoming call
Anym Shortcut to Anonymous
Autoan Shortcut to Auto Answer
Back Return to previous menu
CallLog Shortcut to Call log
Cancel Cancel an action or exit to previous menu without applying changes
CBack Perform Callback function
CBlock Shortcut to Call Block
CFwd Shortcut to Call Forwarding
CidDis Shortcut to Number Display
Change Change phone password
Config Create a conference call. During a call/conference and another call is coming,
pressing the soft key will join a conference
DelChr Delete character in edit mode
Delete Delete specific entry

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 11
Getting to know your phone

Soft Key Brief Description


Detail Show detailed information
Dial Dial an entered phone number
DNDst Do Not Disturb
Down Contrast adjustment
Dsub Shortcut to Dial Subscriber
EndCall Terminate active call
Edit Edit parameter content
Exit Return to previous menu
Format Change display format of specific parameter, such like Date and Time etc.
Hold Hold current active line
Join Join several connected calls to create a conference call
Lock Shortcut to lock phone
Mail Dial to voice mail server
MsCall Shortcut to missed call list
NewCall Make a new call
OFF Set specific service OFF
OK Confirm setting
ON Set specific service ON
Option Shortcut to phone services

12
Soft Key Brief Description
Park Store a call using Call Park
PhBook Shortcut to Phone Book
PickUp Answer a call on another phone
Play Play music or melody
Reject Reject a call
Remove Remove a conference participant
Resume Resume to original call from call transfer
RtPark Retrieve Park
Save Save the chosen setting
Select Select current item on the screen
Stop Stop music or melody
Transf Transfer a call
TrMail Transfer call to voice mail system
UnHold Unhold a held line
Up Contrast adjustment
User Enter to user sub-menu
View Show details when data item content is more than LCD can display in one line

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 13
Getting to know your phone
Indicator definitions

LED Indicator Condition Colour Status


Speaker Default Blue Off
During FW boot On
Loudspeaker is activated during a call On

Voice Mail Default Blue Off


During FW boot On
Voice Mail Blinking
Headset Default Blue Off
During FW boot On
Headset or Headset group-listening mode is On
activated during call

Mute Default Blue Off


During FW boot On
Mute is active On
Feature keys Default Blue Off
During FW boot On
Used for speed dial keys in standby mode Off
Line appearance: standby mode Off
Line appearance: a call is incoming Fast blinking
Line appearance: is active On
Line appearance: hold or remote hold Slow blinking

14
Entering characters

You can enter characters on the BT Falcon IP Phone by using the numerical keypad, in the same way
as when text messaging on a mobile phone. Below are listed the keys of the numerical keypad and
opposite them the letters and characters that they enter.

Key Lower Case Upper Case


1 1.,=+-&^|
2 abc2 ABC2
3 def3 DEF3
4 ghi4 GHI4
5 jkl5 JKL5
6 mno6 MNO6
7 p q r s 7 PQRS7
8 tuv8 TUV8
9 wxyz9 WXYZ9
0 0 Space @ % ( ) [ ] < >
* *#?!:;'_/
# #

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 15
Getting to know your phone

Display in idle mode


Oct 01 09:00am

Broadband Voice
B db d ic
Telephone Number
l h N b

Soft key option 1 CallLog


llL g
Soft key option 2 Lock
L k
Soft key option 3 DNDst
DND

Display during a call


Oct 01 09:00am

Number/Name
Status Call timer

Soft key option 1


Hold Transf Conf

Soft key option 2


CallLog PhBook EndCall

Soft key option 3


NewCall

16
Using the phone
There are five communications modes:

Handset mode pick up handset and speak


Handsfree mode press
Headset mode press
Handset and Group listening pick up handset and press
Headset and Group listening press and .

Switching from one mode to another

Telephone handset Handsfree Headset


Telephone 1. Press the key Press the key
handset
2. R
 eplace the telephone
handset
Handsfree Pick up the telephone Press the key
handset
Headset Pick up the telephone 1. Press the key
handset
2. Press the key

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 17
Using the phone
Secrecy
At any time you can press to prevent the caller hearing you.

Make a call
Lift handset, listen for dial tone and key in number using dialling pad.
Or enter the number using the dialling pad and then lift the handset.

Make a call using handsfree


Press handsfree function key , listen for dial tone and key in number using dialling pad.
Or enter number using the dialling pad and press .

Making a call with the headset


Press , listen for the dial tone and key in the number using the dialling pad.
Or enter the number using the dialling pad and press .

18
Entering details into the Phone Book

To enter a space press


DN
the 0 key twice
1. Press the function key

Oct 01 09:00am

Soft key option 1 View Dial Delete

Soft key option 2 Add Back

2. Use scroll function key to go to soft key option 2


09 0 m Oct 0

3. Press soft key 0Add

4. Press soft key ed


EditCa

5. Enter name (alphanumeric 20 characters max length) and press OK


g
6. Use scroll function key to move down onto
Pl ase W it <Null> line
7. Press soft key Edit

8. Enter telephone number (numeric length 24 characters max length) and press OK .

n ow p 0
If you experience any problems, 1please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 19
Using the phone
n
9eE i Use
g
S
scrolll function key to move down lea
ontoe W it Default line

10. Press the soft key


0 0am O Edit
00am to change the ring tone allocated to the entry
11. Use scroll function key
O t 01 0 00am or to choose a ring tone and
i
press
S ve Play to
Plea ehear
Wait a sample
12.
e Press
P ay soft key
Dia Save .

Making a call using the Phone Book


O
D led C
D e eA

1. Press Phone Book function key


P v
2. Use scroll function keys
Ot 09 00am to search list
P aseand
Wait highlight the required name

3. As required, pick


ait
up handset, or
lea e ait t press
Sa e soft
Play key Dial or function key ,
or press function
ay Di l S ve keyP .
ng a dV
Making a call to one
ait Tele of
hon the
Numb last
r 30 numbers you called or received
Ot 9 0am O t0 0 0am

g
1. PressM esoft
C l o key and
D l choose from list, ,
:00 D ale og Ca1l
ti n Cal Log Missed Call Log Received Call Log
AlL g
g
or Dialed Call Log . Press soft keyEdit Select

2. You can view the Dialled Call Log by pressing the key
3. Choose the required name/number from the list then, as required, pick up handset, or press
soft key Dial or function key , or function key .

20
Programming F1 to F10 Function Keys

nF10
ng
1. Press required F1 to
Ple Wi key
on sion
2. Press soft key
eW
Edit
W and enter number
3.
e Press
P ay soft key
Dia Save to store entry.
Oct 01 09:00am

Soft key option 1 Edit Back


Soft key option 2 Save
f Delchr A>a>1

Making a call using Short Code dialling


F8
(Speed dialling)
Ca ler Name

1. Press appropriate F1 to F10


memory
e Wa t key
2. As required, pick up handset, or press soft
Play key
E t Sa e Dial or function key ,
or function key .

DNDs Foreve
If you experience any problemsDND
please call the Helpline onD ub
17 1 (A)
0800 169
AutoAn1146
Off or go to www.bt.com/business/broadbandvoice 21
Using the phone
Receiving calls

When you receive an incomingC call,


L
the telephone will ring
C l
and
ak
the LED will flash green.
The caller's number or name
Loc will be displayed if the number is stored in the Phone Book.

Oct 01 09:00am

Caller Name or
Phone Number

Answer Reject Transf

1. As required: Lift handset,


View orD pressD soft
ete key Answer
, or F1 , or , or .

Reject a call
1. Press soft key Reject to reject the call. The call is then diverted to 1571 Voice Mailbox.
Note: Any Voice Mail messages can be retrieved by dialling 1571.

22
Missed calls

Oct 01 09:00am

Caller Name or
Phone Number

Answer Reject Transf

1. Green LED on phone flashing


N al Hold

2. LCD screen indicates


ce
mb number of missed
Have # missed c l s
Ca calls
3. Click soft key MsCall B and use to
r search list
4. Click soft key View <N lldate andPC one
to verify called number, time
lr
of call
Num er

5. To return the call: Lift handset,


V ew orD press
l soft
D le e key Answer , or F1 , or , or .

If youB experience
ck any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 23
U
Using the phone
Hold and Retrieve a call

Oct 01 09:00am

Number/Name
Status Duration

Soft key option 1 Hold Transf Conf


Soft key option 2 CallLog PhBook EndCall
Soft key option 3 NewCall

1.
b
During

call press softD akey
Hold to put call on hold
2. Press
Format soft key Unhold 9 held call.
to retrieve

24
Call Transfer

Oct 01 09:00am

Caller Name or
Phone Number

Soft key option 1 Hold Transf Conf


Soft key option 2 CallLog PhBook EndCall
Soft key option 3 NewCall

1. Press sock ft bin


i lS bscr
F5
key
Ho d
P o
Transf during
C
call
2. Dial the desired phone number to which you want the call transferred
F7
O t 01
Oc 1
0 00 m
09 0 a Hol
F

0 m
3. The original caller will be put on hold, while you confirm the called number
F2 F9 S atus D Phon
mbe N m
ati n Numbe F6 NewC lwill accept the call.

Press Hold
soft key o tand hang up to transfer the call
tatus
Ho d
Trans
im r
Transf
Co f U ho(in dsome instances
R moveF7
you will also need to
hange
O t 01 09 0 am

press salHold
L ft
g keyTra
PhBo Confl
EndCa ) or pressE soft
t key Back to return to the callerPC
4. To transfer the call without talking to the called number,
Oct 01 press
09 0 soft
am key
Ho d Transf and hang up.

g
If you experience
eattme any problems,
Oct 01 09: am Dsub Off call the Helpline on 0800 169 1146 Dsub
please
ut Anect
AutoRe
AutoAn Off
or go to www.bt.com/business/broadbandvoice 25
Using the phone
3-Way Conference Call
09 m
1
N m

1. During call, press Hsoft


F
ld key
Transf Conf

2. Enter desired phone number 2

3. When called party answers, press


F5 soft key
Hold
F4
ransf Conf CallLog
to Book together.
join all three parties ndCa

Oct 01 09:00am

Caller Name or
Phone Number

Soft key option 1


F

Hold Transf Conf


Soft key option
F
Ho d 2
CallLog PhBook EndCall
Soft key option 3
F
NewCall

Dropping one participant


CallLo P Boo from
ndC the Conference Call
1. Use scrollng key to
i
highlight the line to be dropped

2. Use scroll key


Forma to find the
cr b g
Unho Remove soft key
3.
rm Press soft key
Unhol Remove to remove line from conference call.

e26
tm
Option Menu
O t0 : 02
O 0 0

DialHSubscribe
T f 5

n a
By turningN on Dial Subscribe your BT Falcon IP Phone will automatically dial a Hopreset
F7 Oc :0 a 3 O 09 00 m
d
number
an
Oct 1
o f
0 0 m O
F1 0 09 0 a

at a preset time.
F8

g
Nw
1. Press the
bs F10 MENU
onfig key
Admin
T f
Option soft key then the
Edit Select soft
Missed C key
l Log
o
okF
Press Remove
2. Unhold the Change soft key and enter the number you wish
C ll r Name r
Ph
to dial, press the
ng te ll Lo
De ia Su
OK soft

key
3. Enter the hours and minutes, using the
Trans keypad, of the time
St s that D a oyou want to make the call and
r/ m
1
H d
O 0 Conf
0 00 m Fo mat Unho d emo e C ange Oc 1 00 m Oct 0 0 0 m
F2

press the OK soft key


lSu c g

4. 
F Use
t the Oct
keys to turn the Dial Subscr gbsebe
0
Ed on or
lut ti e
S v off and press Athe
Ca l P ay t
Dial
A oRe
Save
F
e/ a
soft key. The
D S Statu idle
bscr ng D screen
rat n displays
0 : DialSubscribing Or, if you have added
DND t:17 10 (A the
od sf
Dsub soft key F4

(see Setting
M s ed Ca new
LTga sf shortcuts,
a ng
page 40)
O : 0 m
e Ho A CoA f r

Cl
5. Press
Dst
st
er
A theDe Dsub
og soft key and follow 2 to 4 above. 0

Call Waiting
F8

g o
By turning on
0
H ld
CallT Waiting
C f
you will be notified when another call is received while you are already
00 0

di av y y
on a call. If Call
C lL g Waiting
PhB ok is off,
End ll the second caller will automatically be transferred to 1571 Voice
Mailbox to leave a message.
N wCall
o g

1. Press the DialS


MENU
onfig key,
c g
Admin Option soft key,
Re
F keyor to
at Ca lWaiting then Remov
nholdthe Change soft key
2. Each press
Unhol of Remov
the Change soft key turns the service on and off.

g t
If you experience
Oct 01 any
09:00 problems,
m please call the Helpline 12h /24hr
on 0800 169 1146
Enter Password or go to www.bt.com/business/broadbandvoice 27
A toStop
Using the phone
Auto Answer
ct 0 09 00a F8

C
By
H turning
Tr n f on
C nAuto Answer your Nu
d
Plea e Wait BTb Falcon
r NamePlease IP
ait Phone
C
1
will answer anSt Nincoming
s
e
D rt call after 9 0 m
2

a preset
al Log timeEn
PhBook

To turn on Auto Answer:


t 01 P
0 0 am
P aD lSub
g
i c ib
g
1. Press the
F O
MENU
nfig key,
Admin
d R
Option
O
soft key,
:00am Rece
O t0
ia
09:00 key twice to
F Oct 1 09:0 AutoAnswer
Oct 01 09:00
N b N then the
Ed t
t 1 Select soft
key
d R 01 9

e i C lW C
ve i Press
2 Ca lW the
ing Edit
dit
O 0
soft
SeA key
0
and
0am
ns PeVoice
B oadband
Hol
enter
Tran
the onf
timeHa ein seconds
d#t mi e ct
sed cal for
PlayE the
t answer
Sa e
C llLo
ct 01 Pl ydelay Press
PhB k
0 00am
EEn CCal
D al
4
1 0 0 m Save P soft
N
keyA to
od
oRe confirm
an
t St tus
Conf
O 00a

Nu
3 Press the
neLo
Hold
NewC
:00am Oc key and the
O t0 EdPlt
9 0 mOct
00am
soft key Wto change the method
t
F8 al r Nam o
ofaccepting the call,
Su00am
c b
Handsfree
09
or
edDND
Ca
N
HeadsetP , by pressing
D al
ng
aor
e . Press
Phone
D al er
Save soft key to confirm.
d
To turn
F8
H
offT Auto
Ca l rAnswer:
g
N mesorW t
1

C h l
1. Press the
H ld
eMENU
onfig key,
ovisioni
Ad in
W
Option soft
A o key
Wa ng P
e 9 00am key twice to O 01
AutoAnswer

lL gorev B
2. To turn Auto Answer off press
01 :00ndCall
bm the
DNDs
A toA
ND : Edit
D al
: ( )
CallLoga e PhB ok
P y Sa
Off soft key.
el yh
Pl A>a>1

To edit the Auto Answer


Di lS b crib ng W t settings:
g

1. Press the0 09: 0 MENU


onfig key,
Admin Option soft key, key twice to AutoAnswer

2. Press the
uo
toR
0 09 View soft key and change the settings as shown in 2 & 3. Or, if you have added
the
Dsub AutoAn soft
Wai ng
oAn e key (see Setting new shortcuts, page 40)
3. Press the
Dsub AutoAn soft key and follow the instructions above.

28
Auto Reject
t

By turning on Auto Pleas Reject


O t0
Wait
09 all incomingP easealls
am
Dia
Wai will
SubO t0
be transferred to 1571
c ib n
0 :0 O
a t0 Dia Su Voice
0 00 m
O t0 9 0 am a s N Mailbox
scrNum er/ eme
Cb ng o
after
t 01
bat o D all L preset
Diale Call g
09 0 m
F g

time if not answered.


g
ecei
Ed ed Call LS e F9

d S a
To turn on Auto Reject:
Pro g
Tele h
Pl a e W

P g
1. Press the MENU
fig Prov
A msio key,W lOpt
Logon
soft keyPl key three times
e timeBack
Plea e W to
F8 t
O t0 09 0
00 m
AutoReject
C
then the Edit soft key
ial b g u D a
2. Enter the time in seconds for the
Di required
Pl ydelay. Press soft key to confirm.
e C F
Save D al Edit Save
Rec dvedDND
Ca L Save
P ay S ve Play OK
T

i e
To turn off Auto Reject:
Pro isioning
lease Wa t
1

o at g
1. Press the
ela i e
MENU
nfig key,
ovision
Ad i
W
Option soft key,rl
A to s er key three times to
olute ime t0 0 :00a
0
AutoReject
8

:F v
2. To turn Auto Reject off press AutoAn
the Ds
0 A) allLo ave PhBookl y EndCall
DNDs :17 Edit Di
Off soft
Plachr key.
De A>a

To edit the Auto Reject


lease Wa t delay setting:
P i g

1. Press the
M
Rece v
aMENU
Log
nfig key,
Admi Option soft key, 0 0 am key three times to
olute ime
o
0 00 AutoReject

2. Press theEd View


S soft
Pl key and change the settings as shown in 2.

Auto Stop
By turning ondi Auto StopP all outgoing
Dial d Ca l L calls will be cancelled after a preset time.
Sa e y Dia Save AbsP aute t me v utoRe ect g
D

Pr
To turn on Auto Stop:
P e se Wa t

1. Press the figNU


M key,
Admin Option soft keyPl key
k four times to
Prov sion ng
Pl as Wa
AutoStop then the Edit soft key
2. Enter the time in seconds for Ethe
it required
Save Pl ydelay. Press
D al Save soft key to confirm.

If you experienceC any problems,


Ad
please call the Helpline
O i
onL 0800
Provis oning Sho t 169
ut 1146 or go Bro
to dband
www.bt.com/business/broadbandvoice
Voice
Conf g 29
P
Using the phone
i ee t
To turn offb Auto Stop
rov oni
A A l a Of
01
e Wa

4
1. PressR the
Foreve
ai t
9
MENU
nfig key,
ovision
A
W
Option soft
al Waitin
toA rkey,l
P key
ock
EN
four times to
Ho
Oct 1 0 AutoStop
T

R t
2. To turn
DND :
eAutoSto
i Call off press the
hBo k Ds End
b all A toAD Off soft y key.
Delchr
P Abs lute A>
m

Tos edit the Auto Stop


r
l a e Wdelay
g
t setting:
4 C
1. Press the key, soft key, key four times to
0
Mis
MENU
dnfig
C ll L Admi Option ock t0 0F1: am AutoStop
ormat Un N b

2. Press the
De og
View soft key and change the settings
umb /
S at s F2 as shown
Du a io
S
in 2.
u on
F3 c 0

Do
a sf
Not
Conf
DisturbP
it e Rb
By turning on Do
Mi s Not
d Call o Disturb all incoming calls will
al b N m immediately
Pho e N mb rtransferred to your 1571 Voice
t
Oc 1 0 00am
Cal e Nam r Phon
Hea Numbe
et Oct 09 00a F9
12h /24h F8 C ll r N m F8 F8
C l N
Ph rne Number
C 0
d H a
Mailbox.
bs ib n You can Prpresetis ning time periods
D al Call L g
Tel phon for
Nu B Do
r db Not
dV Dion turb
rast
F9
to remain active
D Hubld uF10
F9

M e I
1. 
e Change the MENU
Press nfig key,
Admi Option
09:0 a softRe key,
eive Ca
ll
Oct 0 key five times
Book
scribe NewC to
EndCal DoNotDisturb then the
C l Log
PhBo
t c 01
g
EndCa
Select

soft key. Or, pressP othe


ision
eas W
DNDst soft key
Dele e A l og

2
toR Press the
oA
Edit soft key and press
Subs ribi g c 9 0 or
cri in to turn
Dia ubsc the service
ibin
9 00
bsc
On or
ia Su

Off . Press OK soft key to confirm


rovi
ormas
P

3. Press and then the Edit soft key.


O 0
Press
re er
0 00am
R
or to
Log
change
Format the time9 am

period. Options are Forever , Relative time Absolute time . Option


Fo ev
r Forever

4. Press OK soft key to confirm. The idle screen displays DNDst:Forever . Option ovis o ng
Relative
W
time

5. Press OK soft key to confirm. Press the key then press the Edit soft key

30
6. Enter the number of days, hours and minutes, using
C D a Subs rthe
bing keypad, that you require
M
D a S scr b Do
F3
L
Not Disturb
hon umber
g 9 01 0 0 am Ot

n Co
to be active (e.g. 00, 00:10 will keep Do Not Disturb on for 10 minutes then Cthe
l Log service will
1
Rece ve Hold an f Numb
Co f

automatically turn off)


7. Press OK soft key to confirm. The idle screenC displaysF eDNDst:00,
er 00:10 (R)CallWait
andn the aday,
lLog hour,
O 01
PhBook
:00 m
0a
O 0 F50 :0 m c

minute will decline until they reach zero Option ADPhone


a l eNumb
ib n F

8. Press OK soft key to confirm. Press the key then


ns
press
orm t the F
EditF soft
R Dm key
/N m
e
atio

9. Enter the time, using the keypad, that you require Do Not Disturb to be deactivated
NewC l Hold Tran f
4
O 1 :0 am

(e.g. 17:10 will automatically turn off Do Not Disturb at tenRe past
O 1 09 0 am 9 0a tive ime five)
Oc 1 09 00 m Oc 0 0 :0 m 5
l

10 Press
2 OK
D le soft key to confirm. The idle screen displays
l tL sg
gbe N
D atio
DNDst:17:10 (A)

Phone Lock
F C Lo
Oc 01

By turning on Phone
O 01
i Sav Lock
:0 am
Pla no calls can
Dia be
DNDst: rev made
ve P from
y your
D ub BT
A t AFalcon
Off IP Phone. WhenNea Ccall ll is
C a
attempted the display
F9 Pho e Numb rwill show
t 01 9 0 Wrong Numbe ! . Phone Lock can be password
Oc 01 09:00 m Re at v protected
0 at me and O t 01 0 :0 am
t
will require Ha PIN to
F1
Ple set
P
e Wa t and
g
f
clear (see Setting r a
Te e h the
oc
N mb r password to lock the phone, page 39).
c b g
D Dst:Fo ver
ubscr b
s
g B C
1. Press the ENU
nfig key,
Admi
l
Option soft key, key six times to
Fo mat PhoneLock then Remov
nhold the Change

soft key
2. If password protected,
alSubscribi g
enter your password/PIN (default is 0000) and press OK soft key
3. Each press of the
Unhol Remov Change soft key turns the service on and off.

If you experience any problems,


Dsub AutoAn please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
ff 31
Using the phone
Reboot

This option forces your BT Falcon IP Phone to carry out a full system reboot
O t0 09: 0 O 1 0 :0 am Absol and
e ime will only be
O t 01 0 :0

required if requested by
Pro io ing
Plea e Wai the BT Helpdesk or your
Br adban Vo ce
ele h N b system administrator.
g
1. Press the nfig
MENU key,
Admi Option soft key, key seven times to Reboot then the
Ed t Select

soft key
2. Press the OK soft key to confirm.

Calling features

Webcare is a web based facility that allows you to manage calling features on the line connected
to your BT Falcon IP Phone. Before Webcare can be used the Administrator must first set up a
password for each line. This is managed using Selfcare. For more information on using Webcare,
Selfcare and BT Hosted VoIP consult the User Guide available at www.btbroadbandoffice.com/help/

Selfcare

For Administrator use only.


By using Selfcare the Administrator can add more lines, add geographic numbers and change the
calling plan.
1. Log into Selfcare using https://service.btbroadbandvoice.bt.com/selfcare,
businessYourAccount with the password that was emailed to you.

32
2. Click on the Manage your lines link and then select each line in turn, making the following changes:
a. Select Password and enter a new password for each of the lines, this is the password that
will be used to access Webcare. The 056nnnnnnnn number will be the username. Ensure you
keep a record of this information
b. Select Line name to change the display name of each line, this will normally be the user of the line
c. Select Administrator privileges to give a user advanced Webcare privileges.

Webcare

1. Contact your Administrator and request the password allocated to you


2. Log into Webcare using https://www.bbv-youraccount.com/Login.jsp
3. Enter your telephone number (typically starting 056) in the Directory number field, and your
password and click on Login
4. Use the navigation panel on the left to manage your calling features. A full description of the
options is provided on the Service manual link
5. The Administrator can also manage additional calling features and is able to configure:
a. The lines included in the Multi Access Directory Number (MADN)
b. The lines included in the Multiline Hunt Group (MLHG).

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 33
Using the phone
Personal settings

Setting the volume

1. Use the or keys when the telephone is ringing to adjust theM ring
NU tone level.
Or use the or keys during a conversation to adjust the speech volume.

Mute

1. Press during the conversation to put the telephone onDe mute.


te A l Log

Changing the ring tone


F1
N b /

g
1. Press the
F
Hold
M NU key,
T an Conf soft key,
Ed t Select soft
le e All Lo
keye then Edit soft key
2. Select a ring tone using the or keys. You can listen to the ring tone by
0am Oct 1 0 0 m

pressing "Play". Set the volume by pressing orP


3. When you have selected the desired ring tone and
Ed t sound
ave level
Pla press the
Dia Save soft key.

34
ot
Config menu list Ringer
Date
Time
Language
Key Echo

Status
Time
Type
Bell
Personalize
Menu Alarm Clock Sample text: AB...H
Contrast Sample text: 1...8
Config PIN Setting Enter Password
Shortcut
Memory Key Shortcut 1
Information Shortcut 2

Memory Key F1
Memory Key F2 9
Memory Key F10

APP Version
HW Version
IP
MAC
GW
Mask

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 35
Using the phone
9 m
Changing the date format
F1 Lock
N

g
1. Press the
F4
Hold
M NU key,
ng
T an ConfF6 soft key,
Ed t
l s
wCall
Select soft key, Edit key then
C
Format soft keyF

r
2. Each press of Format changes the date
Num er/Name
F8
t s Ca l t m style
Ca le Name o Oc

3. When you have selected the desired format press the


Hold TeF 0phone
di
C
T a umberC nf
H ld
o
Back soft
ng
key C

Changing the timeN format


F1
b N
Lock

17
1. Press the
4
Hold
MENU key,
ng
Trans Conf
C soft key,
EWro
i g
P
Sel
c
ber!ct P soft key,
Oct 01 key twice then Format soft key
2. Each press of Format changes
Numbe /Name
S at s Ca l t m
12hr/24hr

3. When you have selected


Hold the
Trans desired
C nf format press
di the Back soft key.
0
Changing the language
F1 0 09 0am
N be N

g
1. Press the
F4
Hold
M NU key,
Tran Conf soft key,
Edit Select P soft key, key three times then Edit

soft key
2. Select a language
Plea e W t using the
P o s oni g
or keys
3.
la Press the
Dia Save P soft key to confirm.

36
time
0
Changing theC key
5 F1 Log
beep
N be (key
PhBo k
0
a
C l echo)
EndC
09 0am

g
1. Press the
8 F4 O tOc
0 Hold
M NU
09:00a keyT an
er Name
Conf soft key,
Ed t Select
er Nam soft key,
DialSub key four times then
Dia Subscribin Edit

soft key
9

2.
er
(A Select ub
O
Ad
llL
or
g
to n
B
Off
EB
using the or keys
3.
la Press the L g
R ce ved Dia
ll Log Save P soft key to confirm.

Turning the alarm on/off


F1 Oc 1
N b N
09 00

g
M
1. Press the Hold
F4
M NU key,
T an
O tOc
0 09:00a Conf soft key,
ase W
key to Alarm Clock , Select soft key then
B
Edit soft key
A t A

2.
er
(A Select sub
O
P or
g
to n Off
ME using the or 0
keys
3.
la Press the
Dia Save P soft key to confirm
4. When the alarm is On an icon will flash in the display
e a i g
5. When the alarm
Rece v d C time
i og
Log is reached an audible alert will be heard
Rela ive meturn off by pressing
Auto the
n wer C key.

c
Setting the alarm time
F1 t 01
N m /
0 :00 m

g
1. Press the
F
Hold
M NU key,
Pe
T an
t
Conf soft key, key to Alarm Clock , Select soft key,
key then Edit soft key
2. Using the keypad
Pleas Wait enter the hours then the minutes
g

3.
la Press the
Dia Save P soft key to confirm.

w g i Op og
NIf ode
you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 37
1 0 00am
Op ion CallLog
Using the phone
c
Setting the alarm
F1 CallLog periodicity
t 01 0 :00 m
N b
Cal Log

g
1. Press the Hold
F4
M NU key,
T an
e
Conf soft key, key
W
to
DialS ing
A arm Clock , Select softD key,
lSuH ld

key twice then Edit soft key


be e Nu m
2. Select One
Status Sh timSt (once)
isi n ng
le Ca
s lW or Periodic (daily) using the
tus C ll timer or keys
3. 
la PressH the
ldDia ns
H d
Save soft key
nP ansf
toE confirm.
Coned all Log
ecei
C
t Edi

c 0
Setting the alarm tone
F1
N

g
1. Press the Hold
F4
M NU key,
T an Conf soft key
s Calle
a
P eN
N key to
a 0 a
Alarm Clock , Select soft key,
key three times then Edit soft key
at
2. Select
Ad an alarm
d tone
Back using
Back the or Oc keys. You can listen to the tone by
O t 01 09 00am

pressing "Play". Set the volume by pressing or


Wa
g

O
3. When you have selected the desired tone and
E t sound
Save level
Play pressAbsolute
the
Da Save soft key.

Setting the
F1Add contrast
D alAdd
N
D

g
1. Press the
F4
Hold
M NU key,
T an Conf soft key, key twice to Contrast then
Ed Select soft key
2. Use the
On Down
O U and
Down Up soft keys to change the contrast and press the OK soft key
when the desired level is reached.

N38
Co
0 F4 9 0a
Changing
DN 17
the
DNDst:F re
F1 er PIN (password) setting
N N D lLb A Ank
PhB Of
En

g
1. Press
Reb ot
F4the 7 NU
Hold
M key,
Tran Conf
09:00 soft key, key three times
Dsub to
Aut
PIN Setting
Off then
Ed Select

soft
Alar key
Clock

1 o
2.  ChEnter Password is displayed,
O t 01
PIN C d
09 0 Hold enter
T ansf your
Con password
12 r/24 using
r the keypad (the
A S
default is 0000) and press
Head t ct 01 0 :00am t0 9 0a

the OK soft key


g
3 Use the
00 m
On Down U soft key to highlight
Oc 0 09 00am
Change PIN Code . Press the
Edit Select P soft key
4. EnterStatu a newDuratio four digit PIN using the keypad and confirm with the OK soft key.
Re-enter
H ld F rm t
T sf
the Con
new PIN
Unh and
ld R press
mo e the
ange OK soft key.

SettingelaForthe
New password
ver l to lock Cal
the phone
Wa ng

N utoA d L
If theD Flag
O
P on (password)
Dst:17:1
F2
9 0

# i
A)
Numbe S is set to ON you will need to enter your PIN to lock1 hrand
N mb r Name 24hr unlock
Rec i e the
C l Log phone
A
g
1. HoPress4
/
the
d Reb Transf
o HoCon
d
MENU key,
Trans Conf soft key,
sfre
dset key three times to E
PIN Setting
P d
then
Edi Select
og
softA a mkey
Clock
e

2.  Enter Password is displayed, enter your password using the keypad (the default is 0000)
09 00am

andD press gthe OK soft key


3. Unhold
Press Remove
the Change soft key, each press turns the Flag on/off
4. Press
dit the Back soft key.

If you experience
ever any
Dsubproblems,
DoNotD s urb AutoAn please
Off call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 39
A
Using the phone
Setting new shortcuts
Uog m
You can add two new soft keys to the idle
O 0 En er P screen
0 : 0 m ssw rdMiss d that
ll Log are available by Npressing
ontrast the
Oct 0 0 :0 am O 0 09 key twice.
sub AutoAnO
C llLog
P B ok
The two options are
R lativ time
2 a s
mAutoAnswer
and Dial Subscribe
C .
oA
1. Press the HoENU
F
d key,
Tran f Conf soft key, key four times to Sh t utim
bsolute then
F8
Edi Select soft key
on ng
A toR ect
Wll N r

2. Use the or keys to highlight one of the options and p ess the
rov o ing
Pl ase Wa
ov sioning
Wrong Number!
Plea e Wa F10
EditO soft key
:00am

3. Use the or keys to displayE the


it options
Save and press the
Play D12hr/
a Save soft key to confirm.
C l Log HP Bookt
A St p

0
Programming
Dia ed Call Log
F1 the memory
mbe / m keys F1 F10

1. Press the
F
O t 01 :00am Hold
ENU key,
Tran f ConfO soft key,
: 0am keyd five times to
De e e A l Log Memory Key
Fo ma then
Edi Select
U soft keyC
P Remo e

2. Use the or keys to select the required F1 - F10 memory and press the
se Wa t
O t0 0 : 0am O t0 0 : 0 m
0 a

Edit soft key


b
3. Enter the required phone number using the keypad
Ed t and
Sav confirm
lay with
DND t: 7 the
0D A)
al Save soft key.

Viewing the status of the BT Falcon IP Phone

This information may be requested by the BT Helpdesk if you require nter


c 01 0 00am support
as word
PN
for your BT Falcon Oct 1 9 0a 0 9 00 m

IP Phone. 2
g
1. Press the Hold
M NU key,
T ans Conf soft key, key six times to Information then
Ed Select

soft key
2. Information on the status of the phone is displayed.

t40
General information
Important Professional wireless headsets with electronic
hook switch cable.
 ccess to emergency services is provided but
A
calls, including emergency calls to 999, made via Safety information
BT Broadband Voice may not work in the event D
 o not open the handset or the base. This
of power or broadband connection failure. These could expose you to high voltages or other
failures may be caused by reasons outside our risks. Contact the Helpline on 0800 169 1146
control. Location information, provided to the for all repairs.
emergency services, is limited to the address of
the associated telephone line where applicable. Cleaning
Headset Compatibility Clean the handset and base with a damp
(not wet) cloth, or an anti-static wipe. Never
The BT Falcon Mk 2 IP Phone supports the use household polish as this will damage the
following Jabra and Plantronic headsets product. Never use a dry cloth as this may cause
Note: Your headset must have an RJ-45 a static shock.
connector.
Jabra/Netcom: Environmental
With GN1900, GN2000, Biz2400 headset Do not expose to direct sunlight
you have to use the cable 8800-00-88 on an Do not stand your product on carpets or other
RJ-45 headset plug (Called DHSG headset surfaces which generate fibres, or place it in
plug by Jabra) locations preventing the free flow of air over
Plantronics: its surfaces
Professional Corded H-Top headsets with Do not submerge any part of your product
Quick Disconnect plug and U10P-S19 RJ-45 in water and do not use it in damp or humid
bottom cable: conditions, such as bathrooms

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 41
Using the phone
Do not expose your product to fire, explosive or Guarantee
other hazardous conditions
Your BT Falcon IP Phone is guaranteed for a
T here is a slight chance your phone could be period of 12 months from the date of purchase.
damaged by an electrical storm.
Subject to the terms listed below, the
guarantee will provide for the repair of, or
Product disposal instructions
at BTs or its agents discretion, the option
The symbol shown here and on the product to replace the BT Falcon IP Phone or any
means that the product is classed as Electrical component thereof, (other than batteries),
or Electronic Equipment and should not be which is identified as faulty or below standard,
disposed with other household or commercial or as a result of inferior workmanship or
waste at the end of its working life. materials. Products over 28 days old from
the date of purchase may be replaced with a
The Waste of Electrical and Electronic
refurbished or repaired product.
Equipment (WEEE) Directive (2002/96/EC)
has been put in place to recycle products
using best available recovery and recycling The conditions of this guarantee are:
techniques to minimize the impact on the
environment, treat any hazardous substances The guarantee shall only apply to defects that
and avoid the increasing landfill. occur within the 12-month guarantee period
P
 roof of purchase is provided
Product disposal instructions for
T he equipment is returned to BT or its agent
business users as instructed

Business users should contact their suppliers and


check the terms and conditions of the purchase
contract and ensure that this product is not
mixed with other commercial waste for disposal.

42
This guarantee does not cover any faults For your records
or defects caused by accidents, misuse, fair
Date of purchase:
wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or Place of purchase:
repair other than through approved agents
Serial number:
This guarantee does not affect your
For guarantee purposes proof of purchase
statutory rights.
is required so please keep your receipt.

Within the 12-month guarantee period:

Prior to returning your product, please read


the user guide or contact the BT Broadband
Voice Helpdesk on 0800 169 1446 or go
to www.bt.com/business/broadbandvoice
for assistance. In the unlikely event of a
defect occurring, please follow the Helplines
instructions for replacement or repair.

Returning your phone

If the Helpline is unable to remedy your problem


they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts.
(Please note that we cannot take responsibility
for goods damaged in transit). Please obtain and
keep proof of posting from the Post Office.

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 43
Offices Worldwide
The services described in this publication are subject
to availability and may be modified from time to
time. Services and equipment are provided subject
to British Telecommunications plcs respective
standard conditions of contract. Nothing in this
publication forms any part of any contract.
British Telecommunications plc 2010.
Registered office: 81 Newgate Street, London
EC1A 7AJ. Registered in England No. 1800000.
Printed in the UK.
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