Foxtel Broadband Price Guide 170301

Foxtel Broadband & Home Phone
Price Guide
Effective 1 March 2017
Table of Contents
Foxtel Broadband & Home Phone Price Guide ......................................................................................................................... 1

1. Foxtel Broadband & Home Phone Price Guide .............................................................................................................. 4
2. What is the right plan for me? .................................................................................................................................................. 4
2.1 Broadband Usage Guide ................................................................................................................................................ 4
2.2 Home Phone Usage Guide ............................................................................................................................................ 4
2.3 How do I keep a track of how much I have used?............................................................................................... 4
3. Pricing & packaging summary ................................................................................................................................................. 5
3.1 General Terms ...................................................................................................................................................................... 5
3.2 Foxtel Broadband & Home Phone Bundles ............................................................................................................ 5
3.2.1 Home Bundles (when bundled with an existing Foxtel TV service) ................................................... 5
3.2.2 Home Bundles (when not bundled with an existing Foxtel TV service) ........................................... 6
3.3 Foxtel TV, Foxtel Broadband & Foxtel Home Phone Bundles........................................................................ 7
3.4 Foxtel TV & Foxtel Broadband Bundles ................................................................................................................... 8
3.5 Foxtel Broadband ............................................................................................................................................................... 9
3.5.1 Foxtel Broadband Plans (when bundled with an existing Foxtel TV service) ................................ 9
3.5.2 Foxtel Broadband Plans (when not bundled with an existing Foxtel TV service)....................... 10
3.6 Foxtel Home Phone ........................................................................................................................................................... 11
3.6.1 Foxtel Home Phone Plan (when bundled with a Foxtel Broadband service) ................................. 11
3.6.2 Foxtel Home Phone Plan (when not bundled with a Foxtel Broadband service) ........................12
4. Extras .............................................................................................................................................................................................. 133
4.1 Foxtel Broadband Extras ............................................................................................................................................. 133
4.1.1 Data Top Ups ......................................................................................................................................................... 133
4.2 Foxtel Home Phone Extras ......................................................................................................................................... 133
4.2.1 Call Packs................................................................................................................................................................. 133
4.2.2 Features .................................................................................................................................................................... 144
5. Fees .............................................................................................................................................................................................155
5.1 Foxtel Broadband and Home Phone Activation Fees .................................................................................... 155
5.2 Early Termination Fees ................................................................................................................................................. 155
5.3 Maintenance Fees ..........................................................................................................................................................166
5.4 Incorrect Call Out Fees ................................................................................................................................................ 166
5.5 Foxtel Professional Installation ...................................................................................................................................177
5.6 Administration & Other Fees .......................................................................................................................................177
5.7 Reconnection Fees ........................................................................................................................................................ 188
6. International & Special Call Rates .......................................................................................................................................19
6.1 International Calling...........................................................................................................................................................19
6.1.1 International Calling Pack ....................................................................................................................................19
6.1.2 International Calls Standard rates ............................................................................................................ 200
2 Foxtel Broadband & Home Phone Price Guide

Effective from 1 March 2017
6.2 Special Calls .................................................................................................................................................................... 255
6.2.1 Calls to global and satellite service ............................................................................................................ 255
6.2.2 Calls to InfoCalls .................................................................................................................................................. 266
6.2.3 Reverse Charge Calls ........................................................................................................................................ 277
6.2.4 Calls to Satellite & Paging services ............................................................................................................. 333
6.2.5 Calls to Directory Assistance.......................................................................................................................... 344
7. Other Fees ...............................................................................................................................................................................355
7.1 Features/Value Added Services .............................................................................................................................355
7.2 Equipment .........................................................................................................................................................................366
7.3 Special Access Equipment (GST Free) .................................................................................................................388
7.4 Installation and/or maintenance fees ....................................................................................................................388

1. Foxtel Broadband & Home Phone Price Guide
This Foxtel Broadband & Home Phone Price Guide (Price Guide) applies to Foxtel Broadband and Foxtel
Home Phone services and forms part of our Foxtel Broadband & Home Phone Agreement.
Your use of Foxtel Broadband and Foxtel Home Phone services is subject to the Foxtel Fair Use Policy.
All prices are GST inclusive unless otherwise noted. Capitalised terms used in this Price Guide have the
meaning given in the General Terms section of our Foxtel Broadband & Home Phone Agreement, unless
stated otherwise.
2. What is the right plan for me?
2.1 Broadband Usage Guide
Choosing the right Foxtel Broadband Plan is important to ensure that you pick a plan with a data inclusion
that is right for your usage profile. If you pick a plan with not enough included data your speed will be
limited to 256Kbps if you go over your limit.
Plan
How do I use the Internet
Options
We have a household with 2-3 people who use the internet for online banking, emails 200GB
and to keep up to date with the news. We occasionally stream videos from the internet.
We never want to worry about our data downloads.
Unlimited
We have a busy household with multiple devices streaming video at the same time.
2.2 Home Phone Usage Guide
All Foxtel Home Phone Bundles and Plans include unlimited standard local calls. Below is a guide to the
Home Phone Extras that are available, allowing you to customise your service to your needs.
How do I use my Home Phone Plan Options
I make very few calls, mainly using the phone for incoming calls Bundles which include Home Phone
or emergencies
I make a moderate number of local calls Bundles which include Home Phone
I make a moderate number of local calls and calls to mobile Bundles which include Home Phone +
Unlimited Mobile and National Calls Pack
I make a lot of calls including calls to mobiles Bundles which include Home Phone +
Unlimited Mobile and National Calls Pack
I make a lot of international calls Bundles which include Home Phone +

International Calling Pack
2.3 How do I keep track of my usage?
To check how much data you have used or how much you have spent on calls, access your online My
Account by going to foxtel.com.au/myaccount.
If you do not have an unlimited data plan we will also send you usage alerts via SMS/Email when you
reach 50%, 85% and 100% of your monthly Foxtel Broadband data limit.

3. Pricing & packaging summary
3.1 General Terms
(a) Included monthly data limits are measured in Gigabytes (GB); each GB is equal to 1000 Megabytes
(MB).
(b) In the event you exceed your Foxtel Broadband included monthly data limit your speed for both
uploads and downloads will be limited to 256Kbps until the start of your next billing period. If you
have Foxtel TV, services such as Foxtel Go, Anytime and Store will not be speed limited. If you
have a subscription to Foxtel Play, your access to those services will also not be speed limited if
you exceed your included monthly data limit.
(c) All pricing in this Price Guide is for Foxtel Broadband and Foxtel Home Phone services.
(d) Unless stated otherwise included monthly data limits are not split by time of day use e.g. Peak or
Off Peak.
(e) Use of unlimited standard local and/or national calls is subject to the Foxtel Fair Use Policy which
can be found on the Foxtel Website https://www.foxtel.com.au/about/legal-stuff.htm.
(f) Use of Unmetered Foxtel video content is subject to the Foxtel Fair Use Policy, which can be
found on the Foxtel Website.
3.2 Foxtel Broadband & Home Phone Bundles
3.2.1 Home Bundles (when bundled with an existing Foxtel Platinum and Non-Platinum HD TV
service)
The following bundles apply to customers who have an active Foxtel TV service. If the Foxtel TV service is
suspended by us or by you voluntarily you will be charged as per the standard pricing for Home Bundles.
Name 200GB Home Bundle Unlimited Broadband Unlimited Broadband

Home Bundle on existing Home Bundle on existing
non-platinum HD TV pack platinum HD TV pack
Monthly Fees $75 extra/mth $85 extra/mth $75 extra/mth
Minimum Total Cost $1,451 to $2,783.03* $1,571 to $2,879.03* $2,783.03*

depending on your Non- depending on your Non-
12 months for Non- Platinum HD TV pack Platinum HD TV pack See your confirmation email
Platinum HD on direct to confirm your costs
debit See your confirmation See your confirmation email
email to confirm your to confirm your costs
PLUS
costs
(Bundle activation fee of
$99 and $140 Foxtel Hub
)

24 months for Non- Platinum HD TV pack Platinum HD TV pack See your confirmation email
Platinum HD on direct to confirm your costs
debit See your confirmation See your confirmation email
PLUS
costs
$99 and $0 Foxtel Hub)
Minimum contract term 12 or 24 months

Included data 200GB Unlimited Unlimited
TM
Included nbn speed 12/1 Mbps 25/5 Mbps 25/5 Mbps
TM
tier(on nbn plans only)

Bundle activation fee $99
Unmetered Foxtel video Yes N/A N/A
content
1
Standard local calls Included
2
Standard national calls 25c/Min + 49c FF capped Included Included
at $3 for the first 60 mins
Standard Australian 35c/Min + 49c FF capped at $3 for the first 20 mins

mobile calls
Calls to 13/1300 numbers 35c per call
Other call types including See international & special call rate section
international
Foxtel Hub $140 on a 12 month term or $0 on a 24 month term
Bundle availability Available for new connections and for plan changes on and from
1 March 2017.
*Min cost includes 1c each for MUTV, LFCTV and Chelsea TV channels per year if you take the Sports
pack.
1
A Standard local call is a call between Basic Telephone Services where: (a) both services are in the same
or adjoining standard zones; or (b) one service is in a charging precinct and the other is in its designated
standard zone; or (c) both services are in the same charging precinct.
For a full list of charging zones and charging precincts, please contact our support team on 131 999
2
Standard national calls are defined as Australian Geographic numbers other than numbers defined as a
local call (those prefixed with an area code) and do not include premium services such as 13xx, 19xx, 18xx.
3.2.2 Home Bundles (when not bundled with an existing Foxtel TV service)
The following standard bundle pricing applies to customers who do not have an active Foxtel TV service.
Name 200GB Home Bundle Unlimited Broadband Home Bundle

Monthly Fees $75 $85
Minimum Total Cost $1,899 $2,139

For 24 months on direct debit
PLUS
(Bundle activation fee of $99 and
$0 Foxtel Hub)
Minimum contract term 24 months only

Included data 200GB Unlimited
TM
Included nbn speed tier 12/1 Mbps 25/5 Mbps
TM
(on nbn plans only)

Unmetered Foxtel video content Yes N/A
1
2
Standard national calls 25c/Min + 49c FF capped at $3 for Included
the first 60 mins
Standard Australian mobile calls 35c/Min + 49c FF capped at $3 for the first 20 mins
international
Foxtel Hub $0 on a 24 month term
Bundle availability Available for plan changes on and from 1 March 2017.
1
A standard local call is a call between Basic Telephone Services where: (a) both services are in the same
2
3.3 Foxtel TV, Foxtel Broadband & Foxtel Home Phone Bundles
Entertainment and Platinum HD Home Bundles

Name Entertainment 200GB Entertainment and Platinum HD and
Home Bundle Unlimited Broadband Unlimited Broadband
Home Bundle Home Bundle
Monthly Fees $101 $111 $212
Minimum Total Cost $1,676 $1,796 $3008.03*

12 months for
1
Entertainment on direct
debit
PLUS
$99, iQ3 of $125, TV
install of $100 and $140
Foxtel Hub )
Minimum Total Cost $2,748 $2,988 $5,412.06*

24 months for
debit
PLUS
$99, iQ3 of $125, TV
Foxtel Hub)

TM
tier
TM
(on nbn plans only)

content
2
3
Standard national calls 25c/Min + 49c FF capped Included Included
at $3 for the first 60 mins
Standard Australian 35c/Min + 49c FF capped at $3 for the first 20 mins

mobile calls
international
Bundle availability Available for new connections and for plan changes on and from 1 March 2017.
pack.
For more details about the Foxtel TV Entertainment Pack or other Foxtel TV packages see
https://www.foxtel.com.au/support/accounts-billing/pricing-guide.pdf
2
3
3.4 Foxtel TV & Foxtel Broadband Bundles
Customers who choose to take Foxtel Broadband on the Foxtel Broadband on ADSL network are
required to have an active Home Phone line on the Telstra or Telstra Wholesale network.
Entertainment and Platinum HD Bundles
Name Entertainment 200GB Entertainment and Platinum HD and

Bundle Unlimited Broadband Unlimited Broadband
Bundle Bundle

12 months for
1

debit
PLUS
$99, iQ3 of $125, TV
Foxtel Hub )

24 months for
debit
PLUS
$99, iQ3 of $125, TV
Foxtel Hub)

TM
tier
TM
(on nbn plans only)

content
Bundle availability Available for plan changes on and from 1 March 2017.
pack.
For more details about the Foxtel TV Entertainment pack or other Foxtel TV packages see
https://www.foxtel.com.au/support/accounts-billing/pricing-guide.pdf
3.5 Foxtel Broadband
Customers who choose to take Foxtel Broadband on the Foxtel Broadband on ADSL network are
required to have an active Home Phone line on the Telstra or Telstra Wholesale network.
3.5.1 Foxtel Broadband Plans (when bundled with an existing Foxtel Platinum and Non-Platinum HD
TV service)
The following plan offers apply to customers who have an active Foxtel TV service. If the Foxtel TV service
is suspended by us or by you voluntarily you will be charged as per the standard pricing for Broadband
Plan.
Name 200GB Broadband Unlimited Broadband Plan Unlimited Broadband Plan

Plan on existing non-platinum on existing platinum HD

HD TV pack) TV pack

12 months for Non- Platinum HD TV pack Platinum HD TV pack
Platinum HD on direct
debit See your confirmation See your confirmation email See your confirmation email
to confirm your costs
PLUS
costs
$99 and $140 Foxtel Hub
)

24 months for Non- Platinum HD TV pack Platinum HD TV pack
Platinum HD on direct
debit See your confirmation See your confirmation email See your confirmation email
to confirm your costs
PLUS
costs
$99 and $0 Foxtel Hub)

TM
tier
TM
(on nbn plans only)
Activation fee $99

content
Plan availability Available for plan changes on and from 1 March 2017.
pack.
3.5.2 Foxtel Broadband Plans (when not bundled with an existing Foxtel TV service)
The following standard pricing applies to customers who do not have an active Foxtel TV service.
Name 200GB Broadband Plan Unlimited Broadband Plan

Monthly Fees $75 $85
Minimum Total Cost 24 months on $1,899 $2,139

direct debit
PLUS
(Activation fee of $99 and $0
Foxtel Hub)

Minimum contract term 24 months only
Included data 200GB Unlimited
TM
Included nbn speed tier 12/1 Mbps 25/5 Mbps
TM
(on nbn plans only)
Activation fee $99

Unmetered Foxtel video content Yes N/A
Foxtel Hub $0 on a 24 month term
3.6 Foxtel Home Phone
3.6.1 Foxtel Home Phone Plan (when bundled with a Foxtel TV subscription and a Foxtel Broadband
on ADSL service)
The following plan offers apply to customers who have an active Foxtel TV subscription and a Foxtel
Broadband on ADSL service.
Name Home Phone Plan

Monthly service fee Included
*
Minimum Total Cost 12 Month on direct debit $1,311 (200GB Broadband Plan and Entertainment) to
$2,643.03* (Unlimited Broadband Plan and Platinum HD)
(Including Activation fee of $99)
Minimum Total Cost 24 Month $2,523(200GB Broadband Plan and Entertainment) to

$5,187.06* (Unlimited Broadband Plan and Platinum HD)
Activation fee $99
Foxtel Hub Excluded

1
Minimum Contract Terms 12 or 24 Months
1
Standard Local calls Included
2
Standard National calls
25c/Min + 49c FF capped at $3 for the first 60 mins when
bundled with a 200GB Broadband Plan
or
Included when bundled with an Unlimited Broadband
Plan
Standard Australian Mobile Calls 35c/Min + 49c FF capped at $3 for the first 20 mins
Calls to 13/1300 Numbers 35c Per Call
Other call types including international See International & Special Call rate section
pack.

1
2
3.6.2 Foxtel Home Phone Plan (when not bundled with a Foxtel TV subscription and a Foxtel
Broadband on ADSL service)
If you require more than one Foxtel Home Phone service at your home, or in certain circumstances where
you are a Foxtel TV subscriber cancelling your Foxtel TV and Foxtel Broadband services, we may provide
a standalone Foxtel Home Phone service.
The following standard Foxtel Home Phone pricing applies to customers who do not have an active Foxtel
Broadband service.
Name Home Phone Plan

Monthly service fee $49
Minimum Total Cost for 24 Months on direct debit

$1275
Activation fee $99
Minimum Contract Terms 24 Months

1
Standard Local calls Included
2
Standard National calls
25c/Min + 49c FF capped at $3 for the first 60 mins
Standard Australian Mobile Calls 35c/Min + 49c FF capped at $3 for the first 20 mins
Calls to 13/1300 Numbers 35c Per Call
Other call types including international See International & Special Call rate section
Plan availability Available and for plan changes on and from 1 March 2017.
2

4. Extras
4.1 Foxtel Broadband Extras
4.1.1 Data Top Ups

Data Top Ups are blocks of additional data available for purchase at any time, and in particular where you
have exceeded your included monthly data allowance. A Foxtel Broadband service with an exhausted
data allowance will be 'shaped' to a speed of 256Kbps, but purchasing a Data Top Up will provide you
with a chunk of extra unshaped data for you to use before the end of a billing period. Please note that any
unused data, including data from a Data Top Up, will not rollover into your next billing cycle.
Offer/Extra Data Cost
10GB data top-up $10 extra within the current billing
TM
4.1.2 nbn Speed Tiers
TM
The following nbn Speed Tiers are included in your broadband plan. You may purchase speed boosts
TM TM
to reach other nbn Speed Tiers, and will remain on your chosen nbn Speed Tier unless changed.
Plan data 12/1 Mbps 25/5 Mbps Speed 50/20 Mbps Speed 100/40 Mbps Speed
inclusions Standard Boost Boost Boost
200GB Included $10 extra per month $20 extra per month $40 extra per month
Unlimited N/A Included $10 extra per month $30 extra per month
4.2 Foxtel Home Phone Extras
The following Extras can be added to a Foxtel Home Phone service

4.2.1 Call Packs
The Unlimited Mobile and National Calls Pack & International Calling Pack are subject to the Foxtel Fair
Use Policy.
Pack Destination Monthly Cost
Unlimited Mobile and National Calls Unlimited calls to standard Australian mobile and $20 extra per
Pack standard national numbers month
International Calling Pack Discounted international calling rates to 25 landline $10 extra per
destinations and mobiles in 5 selected destinations (for month
details of rates see 6.International & Special Call Rates)

4.2.2 Features
TM
^Indicates a feature that is available on both Foxtel Broadband on ADSL and nbn from Foxtel
TM
bundles/plans. ^^Indicates a feature that is only available on nbn from Foxtel FTTP Analogue Voice.
Other features are available on Foxtel Broadband on ADSL bundles/plans only.
Feature / Service Charge Increment Charge
Silent Number^ Monthly $3.50
Call Waiting^ N/A Included within a Home Phone Service
Call Return^ Per call 35c per call plus standard call charges
Call Forward Per call Standard call charges
3 Way Chat Per call 50c per successful use plus standard call charges
Per 160 Characters per

SMS 22c per 160 characters message
message sent
Calling Number
Monthly $3
Display^
Voicemail^ Deposits and retrievals Included within a Home Phone Service
Number Redirection Monthly $49 + standard call charges
Call Control^ Monthly $4.00
Delayed Hotline Monthly $5.50
Phone & Fax Line Monthly $7.00
Multiple Number Monthly $7.00
Remote Access Monthly $2.50
Instant Hotline^^ Monthly $5.50
Instant Hotline Facility

One off fee $5.50
Setup^^

5. Fees
5.1 Foxtel Broadband and Home Phone Activation/Connection Fees
The following fees apply to Foxtel Broadband and Foxtel Home Phone services activated/connected on
and from 1 March 2017.
Fee Amount Definition
1
Bundle Activation fee on a 12 or 24 $99 Standard bundle activation fee
TM
month contract (ADSL and nbn
bundles)
Connection Tech visit (ADSL $70 A previous telephone service existed at the
bundles only) property or premises and one of our
+ technicians is required to visit the property or
$75 for each additional line premises (or exchange) to reconnect existing
suitable cabling at the main distribution frame
or first socket where no main distribution
frame exists.
New telephone line connection $240 A telephone service has not previously been
Tech visit (ADSL bundles only) connected at the property or premises or a
previous telephone service existed at the
property or premises and a technician is
required to visit the property or premises to
install and/or work on the cabling.
Additional Line Connection (ADSL $179 Where an additional line is requested

bundles only)
Priority Connect (ADSL bundles only) $103.40 In addition to the standard

connection/activation fees applicable to your
Foxtel Home Phone connection we may offer
the priority connect service in special
circumstances.
TM
nbn New Development Fee (nbn $300 If you are in a new development and not
TM
bundles only) already connected to nbn , this fee may
apply. We will advise you if this is the case.
1
For all Foxtel Broadband and Home bundles, there are other one-time connection frees such as TV install
fee and iQ2/iQ3 equipment fee. Please refer to the Foxtel TV Price Guide on
https://www.foxtel.com.au/about/customer-terms.html for the standard fees.
5.2 Early Termination Fees
(a) The Early Termination Fee (ETF) amount is determined by the specific service(s) cancelled.
(b) If you cancel a service (including transfer to another service provider) before the end of the
minimum term, you will be charged an ETF in most cases. The ETF (for each cancelled service) will
be a maximum of $300 for both a Foxtel Broadband on ADSL and Foxtel TV service and $150 for
a Foxtel Home Phone service at the start of the relevant minimum term for those services. The
ETF for each service decreases by equal instalments each month that you retain the service on
the applicable minimum term.
(c) The ETF will only apply to cancellations within your 12 or 24 month minimum term period.

(d) The Foxtel TV service ETF terms are set out in the Foxtel Residential Television Subscription
Agreement which you can access here: https://www.foxtel.com.au/about/customer-terms.html.
5.3 Maintenance Fees
Set out below are details of our standard fees for maintenance carried out by us (or any sub-contractor).
Labour Fees apply when we attend your Home on a service call, or an incorrect callout where we are
required to attend for longer than 15 minutes. This fee may also be applied to travel time and waiting time
due to delays caused by you.
This fee is applied for each 15 minute block or part thereof, for each person engaged to do the work for
you.
Feature / Service Charge Increment Fee
Service Call Charge* One off fee $92.00
Labour Fee(s) For Each 15 Minutes Each 15 Min Block $38.00
Assurance Plus - Fast Fix One off fee $59.00
Fast Fix Fee One off fee $59.00
Installation (Pair Transposition fix) One off fee $283.80
Installation fee(s) for point(s) One off fee Up to $22.00
*A Service Call Charge may be applied for (but not limited to) altering cabling or equipment, work done beyond the
defined Network Boundary Point, maintenance works which are outside our service assurance commitments, or adds,
moves or changes. A customer will be told about the charges and approval will be sought from the customer, prior to
starting any work.
5.4 Incorrect Call-Out Fees
We may charge an Incorrect Call-Out Fee in the event a technician is required and:
a) you (or a person 18 years or over that has your authority) are not in attendance at your Home; or
b) a fault condition is found not to be on the Foxtel Network (or the network of our Suppliers) but in
your private equipment or cabling, unless such equipment or cabling is covered by a separate
maintenance agreement with us.
The Incorrect Call-Out Fee includes the first 15 minutes of labour per person. In the event that the incorrect
call out is longer than 15 minutes standard labour fees and maintenance fees will apply after that time.
Private equipment includes (but is not limited to) the following items: modems, auto diallers, cordless
phones, fax machines, non-Telstra ADSL equipment and non-rental touchphones / handsets / payphones.
We will tell you about this charge at the time you ask us to attend your Home. If you are unsure whether
the fault is in the Foxtel Network (or the network of our Suppliers), please describe the problem to us when
you report the fault and we will make a reasonable attempt to advise you at that time.
Non Attendance/Missed One off fee $92.00

Appointment
Incorrect Call Out Fee One off fee $92.00

Labour Fee(s) For Each 15 Each 15 Min Block $38.00
Minutes
5.5 Foxtel Professional Installation
Foxtel Professional Installation is available to new and existing Foxtel customers who have a Foxtel
Broadband service and require in-home assistance to setup a connected Foxtel Broadband connection.
Professional Install standard One off fee $150.00

1
(first 60 minutes included)
One additional outlet for One off fee $150.00

broadband or telephony
(standard)
1
A professional install - standard includes the following services
a) The setup of the Foxtel Hub, our WiFi Modem.
b) The connection of up to 5 WiFi enabled devices such as Foxtel iQ, Laptops. Tablets,
Smartphones and gaming consoles.
c) In-home distribution & IP connectivity.
In the event that you

1. exceed the professional install standard time of 60 minutes; and/or
2. require additional work and/or outlets within your home, the Foxtel professional installer will
discuss with you or your authorised representative the additional charges and options and
request your consent before proceeding with any additional work
5.6 Administration & Other Fees
Service Fee
Bill Delivery Options

1
Paper Bill Fee $2
2
Online (My Account) Bill Fee $0
Email Bill Fee $0
3
Payment Processing Fee
4
Direct Debit $0
Credit Card $0
BPAY 0.7% (of payment value)
5
Over the Counter $1.50 (per payment)
Cheque or Money Order by Mail $1.50 (per payment)
Statement Account Set Up Fee (Non Direct Debit) $20

6
Late Payment Fee $15
Dishonoured Payment Fee $15

Change of Ownership / Lessee $59
1. Paper bill fees are charged at the time of issuing the bill and will appear on that bill.
2. Available to direct debit customers only.
3. Payment processing fees are charged in arrears and will appear on the bill following your payment.
4. Applies to all scheduled monthly payments set up by Direct Debit
5. Applies to payments made in person at any Australia Post Office.
6. Late payment fee may be applied each month that your account is in arrears. Not subject to GST
5.7 Reconnection Fees
In the event that we cancel your Services for non-payment or otherwise we may offer to reconnect those
Services for a fee, once full payment of the fee is received.
The below table outlines the fees we will charge for reconnection. If you require a Foxtel Home Phone
and Foxtel Broadband service to be reconnected you will be charged for both services.
Service Description Charge Increment Fee
Foxtel Home Phone Reconnection Fee One Off Fee $99.00
Foxtel Home Phone Reconnection Fee with Equipment One Off Fee $161.00
Foxtel Broadband Bundle Activation Fee One Off Fee $99.00

6. International & Special Call Rates
6.1 International Calling
6.1.1 International Calling Pack
The following table details the per 60 second rate for international calls for customers who have taken the
International calling pack, for destinations not listed standard rates apply.
A call connection fee of 49 cents per call applies.
ISO ISO FIXED LINE MOBILE
ISO Country
Alpha 3 Numeric
Country Name Dial Codes (Incl GST) (Incl GST)
Code Code
Austria AUT 40 43 0.09 Standard Rates
Canada CAN 124 1 0.09 Standard Rates
Chile CHL 152 56 0.09 Standard Rates
China CHN 156 86 0.09 0.09
Denmark DNK 208 45 0.09 Standard Rates
France FRA 250 33 0.09 Standard Rates
Germany DEU 276 49 0.09 Standard Rates
Greece GRC 300 30 0.09 Standard Rates
Hong Kong HKG 344 852 0.09 0.09
Ireland IRL 372 353 0.09 Standard Rates
Italy ITA 380 39 0.09 Standard Rates
Japan JPN 392 81 0.09 Standard Rates
Malaysia MYS 458 60 0.09 0.09
Netherlands NLD 528 31 0.09 Standard Rates
New Zealand NZL 554 64 0.09 Standard Rates
Norway NOR 578 47 0.09 Standard Rates
Poland POL 616 48 0.09 Standard Rates
Singapore SGP 702 65 0.09 0.09
Spain ESP 724 34 0.09 Standard Rates
Sweden SWE 752 46 0.09 Standard Rates
Switzerland CHE 756 41 0.09 Standard Rates
Taiwan, Province of China TWN 158 886 0.09 Standard Rates
Thailand THA 764 66 0.09 0.09
United Kingdom GBR 826 44 0.09 Standard Rates
United States USA 840 1 0.09 Standard Rates

6.1.2 International Calls Standard rates
The following table details the per 60 second rate for international calls.
A call connection fee of 49 cents per call applies.
Foxtel Standard Rates
ISO ISO ISO Country FIXED LINE MOBILE

Country Name Alpha 3 Code Numeric Code Dial Codes
Charge Charge
Afghanistan AFG 4 93 0.90 0.90
Alaska USA 840 1907 0.43 0.43
Albania ALB 8 355 0.53 0.53
Algeria DZA 12 213 0.90 0.90
American ASM 16 1684 0.80 0.80
Samoa
Andorra AND 20 376 0.37 0.37
Angola AGO 24 244 0.58 0.58
Anguilla AIA 660 1264 0.60 0.60
Antarctica ATA 10 672 1.19 1.19
Antigua and ATG 28 1268 0.51 0.51
Barbuda
Argentina ARG 32 54 0.33 0.62
Armenia ARM 51 374 0.59 0.59
Aruba ABW 533 297 0.49 0.49
Ascension Island SHN 654 247 0.65 0.65
Austria AUT 40 43 0.33 0.71
Azerbaijan AZE 31 994 0.59 0.59
Bahamas BHS 44 1242 0.42 0.42
Bahrain BHR 48 973 0.57 0.57
Bangladesh BGD 50 880 0.42 0.63
Barbados BRB 52 1246 0.52 0.52
Belarus BLR 112 375 0.69 0.69
Belgium BEL 56 32 0.33 0.66
Belize BLZ 84 501 1.18 1.18
Benin BEN 204 229 0.73 0.73
Bermuda BMU 60 1441 0.42 0.42
Bhutan BTN 64 975 0.82 0.82
Bolivia, BOL 68 591 0.52 0.52
Plurinational
State of
Bosnia and BIH 70 387 0.59 0.75
Herzegovina
Botswana BWA 72 267 0.62 0.62
Brazil BRA 76 55 0.38 0.62
Brunei BRN 96 673 0.39 0.39
Darussalam
Bulgaria BGR 100 359 0.71 0.71
Burkina Faso BFA 854 226 0.73 0.73
Burundi BDI 108 257 0.73 0.73
Cambodia KHM 116 855 0.56 0.60
Cameroon CMR 120 237 0.90 0.90
Canada CAN 124 1 0.33 0.33
Cape Verde CPV 132 238 1.60 1.60
Cayman Islands CYM 136 1345 0.51 0.51
Central African CAF 140 236 0.62 0.62


Charge Charge
Republic
Chad TCD 148 235 0.90 0.90
Chile CHL 152 56 0.33 0.61
China CHN 156 86 0.34 0.34
Colombia COL 170 57 0.52 0.52
Comoros COM 174 269 0.73 0.73
Congo COG 178 242 0.62 0.62
Congo, the COD 180 243 0.90 0.90
Democratic
Republic of the
Cook Islands COK 184 682 1.71 1.71
Costa Rica CRI 188 506 0.42 0.42
Cote d'Ivoire CIV 384 225 0.73 0.73
!Cte d'Ivoire
Croatia HRV 191 385 0.38 0.61
Cuba CUB 192 53 1.73 1.73
Cyprus CYP 196 357 0.39 0.47
Cyprus TUR 792 90392 0.44 0.44
(Northern)
Czech Republic CZE 203 420 0.43 0.62
Denmark DNK 208 45 0.34 0.66
Diego Garcia IOT 86 246 1.60 1.60
Djibouti DJI 262 253 0.90 0.90
Dominica DMA 212 1767 1.73 1.73
Dominican DOM 214 1809 0.42 0.42
Republic
Ecuador ECU 218 593 0.52 0.52
Egypt EGY 818 20 0.55 0.61
El Salvador SLV 222 503 0.51 0.51
Equatorial GNQ 226 240 0.60 0.60
Guinea
Eritrea ERI 232 291 0.90 0.90
Estonia EST 233 372 0.47 0.47
Ethiopia ETH 231 251 0.90 0.90
Falkland Islands FLK 238 500 1.18 1.18
(Malvinas)
Faroe Islands FRO 234 298 0.90 0.90
Fiji FJI 242 679 0.65 0.82
Finland FIN 246 358 0.38 1.06
France FRA 250 33 0.32 0.53
French Guiana GUF 254 594 0.59 0.59
French PYF 258 689 0.62 0.62
Polynesia
Gabon GAB 266 241 0.73 0.73
Gambia GMB 270 220 0.73 0.73
Georgia GEO 268 995 0.59 0.59
Germany DEU 276 49 0.33 0.69
Ghana GHA 288 233 0.47 0.47
Gibraltar GIB 292 350 0.98 0.98
Greece GRC 300 30 0.34 0.80
Greenland GRL 304 299 0.90 0.90
Grenada GRD 308 1473 1.18 1.18

Charge Charge
Guadeloupe GLP 312 590 0.61 0.61
Guam GUM 316 1671 0.59 0.59
Guantanamo CUB 192 5399 0.91 0.91
Bay Cuba
Guatemala GTM 320 502 0.52 0.52
Guinea GIN 324 224 0.73 0.73
Guinea-Bissau GNB 624 245 0.90 0.90
Guyana GUY 328 592 0.89 0.89
Haiti HTI 332 509 0.69 0.69
Hawaii USA 840 1808 0.33 0.33
Holy See VAT 336 39 0.37 0.37
(Vatican City
State)
Honduras HND 340 504 0.81 0.81
Hong Kong HKG 344 852 0.34 0.34
Hungary HUN 348 36 0.39 0.68
Iceland ISL 352 354 0.66 0.66
India IND 356 91 0.55 0.54
Indonesia IDN 360 62 0.45 0.54
Iran, Islamic IRN 364 98 0.45 0.34
Republic of
Iraq IRQ 368 964 0.64 0.64
Ireland IRL 372 353 0.34 0.65
Israel ISR 376 972 0.35 0.43
Italy ITA 380 39 0.34 0.75
Jamaica JAM 388 1876 0.51 0.51
Japan JPN 392 81 0.35 0.54
Jordan JOR 400 962 0.50 0.61
Kazakhstan KAZ 398 7 0.59 0.59
Kenya KEN 404 254 0.52 0.73
Kiribati KIR 296 686 0.80 0.80
Korea, PRK 408 850 3.29 3.29
Democratic
People's
Republic of
Korea, Republic KOR 410 82 0.34 0.40
of
Kuwait KWT 414 965 0.59 0.59
Kyrgyzstan KGZ 417 996 0.59 0.59
Lao People's LAO 418 856 0.64 0.64
Democratic
Republic
Latvia LVA 428 371 0.46 0.46
Lebanon LBN 422 961 0.45 0.87
Lesotho LSO 426 266 0.95 0.95
Liberia LBR 430 231 0.90 0.90
Libya LBY 434 218 0.91 0.91
Liechtenstein LIE 438 423 0.38 0.38
Lithuania LTU 440 370 0.45 0.45
Luxembourg LUX 442 352 0.41 0.41
Macao MAC 446 853 0.39 0.39
Macedonia, the MKD 807 389 0.53 0.72


Charge Charge
former Yugoslav
Republic of
Madagascar MDG 450 261 0.62 0.62
Malawi MWI 454 265 0.43 0.43
Malaysia MYS 458 60 0.35 0.36
Maldives MDV 462 960 0.73 0.73
Mali MLI 466 223 0.73 0.73
Malta MLT 470 356 0.49 1.00
Marshall Islands MHL 584 692 0.82 0.82
Martinique MTQ 474 596 0.62 0.62
Mauritania MRT 478 222 1.60 1.60
Mauritius MUS 480 230 0.57 0.57
Mayotte MYT 175 262 0.99 0.99
Mexico MEX 484 52 0.52 0.52
Micronesia, FSM 583 691 0.82 0.82
Federated
States of
Moldova, MDA 498 373 0.52 0.52
Republic of
Monaco MCO 492 377 0.52 0.52
Mongolia MNG 496 976 0.95 0.95
Montenegro MNE 499 382 0.41 0.66
Montserrat MSR 500 1664 0.65 0.65
Morocco MAR 504 212 0.90 0.90
Mozambique MOZ 508 258 0.81 0.81
Myanmar MMR 104 95 0.82 0.82
Namibia NAM 516 264 0.57 0.57
Nauru NRU 520 674 0.80 0.80
Nepal NPL 524 977 0.66 0.66
Netherlands NLD 528 31 0.33 0.68
Netherlands ANT 530 599 0.52 0.52
Antilles
New Caledonia NCL 540 687 0.73 0.73
New Zealand NZL 554 64 0.33 0.78
Nicaragua NIC 558 505 0.52 0.52
Niger NER 562 227 0.62 0.62
Nigeria NGA 566 234 0.56 0.56
Niue NIU 570 683 1.80 1.80
Norfolk Island NFK 574 672 0.73 0.73
Northern MNP 580 1670 1.18 1.18
Mariana Islands
Norway NOR 578 47 0.33 0.66
Oman OMN 512 968 0.69 0.69
Pakistan PAK 586 92 0.51 0.56
Palau PLW 585 680 1.69 1.69
Palestine, State PSE 275 970 0.35 0.43
of
Panama PAN 591 507 0.49 0.49
Papua New PNG 598 675 1.42 1.42
Guinea
Paraguay PRY 600 595 0.52 0.52
Peru PER 604 51 0.42 0.42

Charge Charge
Philippines PHL 608 63 0.53 0.59
Poland POL 616 48 0.33 0.68
Portugal PRT 620 351 0.36 0.68
Puerto Rico PRI 630 1 0.36 0.36
Qatar QAT 634 974 0.85 0.85
Reunion REU 638 262 0.62 0.62
!Runion
Romania ROU 642 40 0.46 0.74
Russian RUS 643 7 0.38 0.40
Federation
Rwanda RWA 646 250 0.62 0.62
Saint Helena, SHN 654 290 1.18 1.18
Ascension and
Tristan da Cunha
Saint Kitts and KNA 659 1869 1.18 1.18
Nevis
Saint Lucia LCA 662 1758 1.18 1.18
Saint Pierre and SPM 666 508 0.75 0.75
Miquelon
Saint Vincent VCT 670 1784 1.18 1.18
and the
Grenadines
Samoa WSM 882 685 0.71 0.71
San Marino SMR 674 378 1.07 1.07
Sao Tome and STP 678 239 0.65 0.65
Principe
Saudi Arabia SAU 682 966 0.69 0.61
Senegal SEN 686 221 0.90 0.90
Serbia SRB 688 381 0.41 0.66
Seychelles SYC 690 248 1.60 1.60
Sierra Leone SLE 694 232 0.73 0.73
Singapore SGP 702 65 0.34 0.34
Slovakia SVK 703 421 0.41 0.41
Slovenia SVN 705 386 0.37 0.37
Solomon Islands SLB 90 677 1.43 1.70
Somalia SOM 706 252 0.90 0.90
South Africa ZAF 710 27 0.39 0.71
Spain ESP 724 34 0.34 0.68
Sri Lanka LKA 144 94 0.55 0.55
Sudan SDN 729 249 0.62 0.62
Suriname SUR 740 597 0.62 0.62
Swaziland SWZ 748 268 0.73 0.73
Sweden SWE 752 46 0.33 0.66
Switzerland CHE 756 41 0.34 0.76
Syrian Arab SYR 760 963 0.74 0.74
Republic
Taiwan, Province TWN 158 886 0.33 0.44
of China
Tajikistan TJK 762 992 0.87 0.87
Tanzania, United TZA 834 255 0.62 0.62
Republic of
Thailand THA 764 66 0.37 0.37


Charge Charge
Timor-Leste TLS 626 670 2.81 2.81
Togo TGO 768 228 0.62 0.62
Tokelau TKL 772 690 1.51 1.51
Tonga TON 776 676 0.78 0.78
Trinidad and TTO 780 1868 1.73 1.73
Tobago
Tunisia TUN 788 216 0.61 0.61
Turkey TUR 792 90 0.44 0.60
Turkmenistan TKM 795 993 0.87 0.87
Turks and TCA 796 1649 0.65 0.65
Caicos Islands
Tuvalu TUV 798 688 1.51 1.51
Uganda UGA 800 256 0.43 0.43
Ukraine UKR 804 380 0.47 0.47
United Arab ARE 784 971 0.58 0.69
Emirates
United Kingdom GBR 826 44 0.33 0.53
United States USA 840 1 0.33 0.33
Uruguay URY 858 598 0.49 0.69
Uzbekistan UZB 860 998 0.87 0.87

Vanuatu VUT 548 678 0.80 0.80
Venezuela, VEN 862 58 0.42 0.42
Bolivarian
Republic of
Viet Nam VNM 704 84 0.65 0.66
Virgin Islands, VGB 92 1284 0.65 0.65
British
Virgin Islands, VIR 850 1340 0.36 0.36
U.S.
Wallis and WLF 876 681 1.18 1.18
Futuna
Yemen YEM 887 967 0.62 0.62
Zambia ZMB 894 260 0.62 0.62
Zimbabwe ZWE 716 263 0.39 0.61
6.2 Special Calls
6.2.1 Calls to global and satellite service
Destination Per Min
Calls to Inmarsat B numbers beginning with 8703 $5.99
Calls to Inmarsat Aero numbers beginning with 8705 $10.99
Calls to Inmarsat B-HSD numbers beginning with 87039 or calls to $19.99

Inmarsat BGAN numbers beginning with 87077 and 87078
Calls to Inmarsat GAN ISDN numbers beginning with 87060 $14.99
Calls to Inmarsat M numbers beginning with 8706 $3.99

Calls to Inmarsat Mini M numbers beginning with 87076 $3.49
Calls to:
International Network Shared Code (Thuraya) numbers beginning with

88216 ; or
$5.65
Other International Networks 8818, 8819, 88213, 88228, 88232,
88234, 88242, 88298 and 88299.
Calls to Iridium numbers beginning with 8816 or 8817 $4.80
6.2.2 Calls to InfoCalls

InfoCall allows callers to a 190 number to access information and content services provided by an InfoCall
service provider either as a live or recorded voice call, a video call, a fax-back service or a data
transmission service.
We only supply the telephone call to the 190 number. The InfoCall service provider supplies the content.
We are not responsible for the content contained in an InfoCall service where that content has not been
provided by us and accept no liability for such content.
You can ask us to bar access to InfoCall services from your home phone at any time.
We may prevent you from accessing InfoCall services if you ask us to or if you have not paid your Foxtel
account. We will try to tell you if this happens.
The InfoCall service provider sets the charge for the call, either as a fixed charge, a timed charge or a
combination of the two. We set the mobile surcharge and the call connection fee for voice calls and video
calls to InfoCall services.
We will pay the InfoCall service provider for InfoCall services supplied by the InfoCall service provider to
you in accordance with our agreement with the InfoCall service provider. For this reason, you owe us the
amount of the charges charged by the InfoCall service provider for InfoCall services supplied, but we will
not charge you for the provision of credit.
We will debit your Foxtel account with the amount of the charges charged by the InfoCall service provider
for the InfoCall services supplied to you and our charges if applicable. These amounts will appear on your
Foxtel bill.
You must let us know of any errors or disputed InfoCall service charge amounts that appear on your Foxtel
account. We may agree not to charge you any InfoCall service charge amounts. If we do, we may adjust
your Foxtel account to reflect this.
Where the InfoCall service provider specifies a timed charge for calls to an InfoCall number, we charge
you the following call connection fee plus the selected timed rate (charged per second) for each second
of the call after the first 24 seconds:
InfoCall timed charges Charge
Connection fee (per call) 28
Connection fee (per call) for calls to a 13

mass calling service
Minimum charge (per minute) 39
Maximum charge (per minute) $5.50
Where the InfoCall service provider specifies a fixed charge for calls to an InfoCall number, we charge you
the following
InfoCall fixed charges Charge
Minimum charge (per call) 39
Maximum charge (per call) $38.50
InfoCall service providers are able to offer InfoCall services where the charges change during the call
based on the callers selections. In these cases, we charge you the combination of the fixed or timed
charges (or both) selected for the call. You are warned during the call before the charges change.
6.2.3 Reverse Charge Calls
(a) What is a reverse charge call?
A reverse charge call is where a person calls on a designated number and seeks to be connected to a
particular home phone service and charge the customer of that service for the call, i.e. charge the call
recipient. If we choose to accept the request and connect the call to your Foxtel Home Phone services
we ask the person answering the call whether they wish to accept the call.
Calls from a Foxtel Home Phone service in Australia to 12550 or 1800NoCash (Telstras National Reverse
Charge access numbers) do not incur any usage charges or connection fees for the person making the
call.
We charge the customer of the service requested even where that is not the service that answers the call
and accepts it (e.g. if the call to the requested service is diverted to and answered by a second service,
fees associated with an accepted reverse charge call will be applied to the requested service, not the
second service even though the person answering the second service is asked to accept the charge. By
diverting to the second service implicit authority is given to the second service owner to accept reverse
charge calls on behalf of the diverting service).
Reverse charge calls can be made to numbers in Australia from either inside Australia (a National Reverse
Charge service) or outside Australia (an Australia Direct (International) Reverse Charge service).
National Reverse Charge calls can be made to Australian mobile services or to Telstra or Telstra
wholesale home phone services (e.g. these calls cannot be made to non-Telstra fixed network services).
Australia Direct (International) Reverse Charge calls can be made to Australian mobile services or to
Telstra or Telstra Wholesale home phone service (e.g. these calls cannot be made to non-Telstra fixed
network services).
National Reverse Charge requests to numbers outside of Australia are passed to a third party provider
who offers credit card calling facilities. Australia Direct reverse charge calls cannot be requested to
overseas destinations.
(b) Call charges overview
Reverse Charge Call Recipients are charged a Reverse Charge Call Connection Fee plus a Usage Charge
to receive the reverse charge call.
For reverse charge calls, charges apply from the time the call is connected between the call originator and
the call recipient (after the call recipient has accepted the call charges).
(c) Reverse Charge Call Connection Fees
Reverse Charge call connection fee per call Charge
National Reverse Charge Foxtel Home Phone $4.95
recipient
Australia Direct (International) Foxtel Home $4.25
Phone recipient

(d) Usage Fee Foxtel Home Phone Recipient Local calls
In addition to the connection fee listed above (refer c), we charge you the following for accepting a
reverse charge local call:
Reverse Charge Local call charges Charge
Per call (including from a Public Payphone) 22
(e) Usage Fee Foxtel Home Phone Long Distance calls

In addition to the connection fee listed above (refer c), we charge you the following usage charge for
accepting a reverse charge long distance call:
Reverse Charge calls from a fixed phone Charge
(including public payphone)
Preferential calls (per call) 22
Extended Zone calls (per call) 22
Long Distance (STD) calls (per 1 minute block) 99c
(f) Usage Fee Foxtel Home Phone Recipient Mobile origin

receiving a reverse charge call on your fixed line service from a Telstra mobile
Usage charge for receiving a Reverse Charge Charge
call on your Foxtel Home Phone service from
a mobile (either pre-paid or post-paid)
Per 1 minute block 99c
(g) Usage Fee Foxtel Home Phone - Australia Direct (International origin) calls
accepting a reverse charge call on your fixed line service from overseas:
Note: Although a country may be listed below it does not guarantee that Australia Direct reverse charge
calls can be made from that country.
Country of Origin for Usage Charges (per Country of Origin for Usage Charges (per
Australia Direct Call to minute) Australia Direct Call to minute)
Fixed line recipient Fixed line recipient
GST excl. GST incl. GST excl. GST incl.
Afghanistan $3.89 $4.279 Liechtenstein $2.59 $2.849
Alaska $2.29 $2.519 Lithuania $2.99 $3.289
Albania $3.59 $3.949 Luxembourg $2.79 $3.069
Algeria $3.89 $4.279 Macau $2.79 $3.069
American Samoa $2.39 $2.629 Macedonia FYR $2.79 $3.069
Andorra $2.39 $2.629 Madagascar $3.89 $4.279
Angola $3.89 $4.279 Malawi $3.59 $3.949
Anguilla $3.89 $4.279 Malaysia $2.39 $2.629

Antarctica $1.70 $1.870 Maldives $3.59 $3.949
Antarctica Aurora & $3.19 $3.509 Mali $3.59 $3.949

Wilkins
Antigua & Barbuda $3.19 $3.509 Malta $2.59 $2.849
Argentina $2.79 $3.069 Northern Mariana $3.19 $3.509

Islands
Armenia $2.99 $3.289 Marshall Islands $3.19 $3.509
Aruba $2.79 $3.069 Martinique $2.99 $3.289
Ascension Island $3.59 $3.949 Mauritania $3.59 $3.949
Austria $2.59 $2.849 Mauritius $3.19 $3.509
Azerbaijan $2.99 $3.289 Mayotte $3.19 $3.509
Bahamas $3.19 $3.509 Mexico $2.79 $3.069
Bahrain $2.99 $3.289 Micronesia Federated $3.19 $3.509

States
Bangladesh $2.79 $3.069 Moldova Republic $2.99 $3.289
Barbados $3.59 $3.949 Midway Is $3.89 $4.279
Belarus $2.99 $3.289 Monaco $2.39 $2.629
Belgium $2.59 $2.849 Mongolia $3.89 $4.279
Belize $3.19 $3.509 Montenegro $2.79 $3.069
Benin $3.59 $3.949 Montserrat $3.59 $3.949
Bermuda $3.19 $3.509 Morocco $3.89 $4.279
Bhutan $3.19 $3.509 Mozambique $3.89 $4.279
Bolivia $3.59 $3.949 Myanmar $3.19 $3.509
Bosnia & Herzegovina $2.79 $3.069 Namibia $3.19 $3.509
Botswana $3.19 $3.509 Nauru $2.39 $2.629
Brazil $2.79 $3.069 Nepal $2.79 $3.069
Brunei Darussalam $2.39 $2.629 Netherlands $2.59 $2.849
Bulgaria $3.89 $4.279 Netherlands Antilles $2.99 $3.289
Burkina Faso $3.59 $3.949 New Zealand $2.09 $2.299
Burundi $3.59 $3.949 Nicaragua $3.19 $3.509
Cambodia $2.99 $3.289 Niger $3.89 $4.279
Cameroon $3.89 $4.279 Nigeria $2.99 $3.289
Canada $2.29 $2.519 Niue $2.29 $2.519
Cabo Verde $3.59 $3.949 Norfolk Island $1.70 $1.870

Cayman Is $3.19 $3.509
Central African Rep $3.89 $4.279 Norway $2.39 $2.629
Chad $3.89 $4.279 Oman $2.59 $2.849
Chile $2.79 $3.069 Pakistan $3.59 $3.949
China $3.59 $3.949 Palau $3.89 $4.279
Colombia $3.59 $3.949 Palestine, (State of) $3.19 $3.509
Comoros $3.19 $3.509 Panama $3.19 $3.509
Congo Democratic $3.89 $4.279 Papua New Guinea $3.59 $3.949

Republic
Congo $3.89 $4.279 Paraguay $3.19 $3.509
Cook Islands $2.79 $3.069 Peru $2.99 $3.289
Costa Rica $3.59 $3.949 Philippines $2.39 $2.629
Croatia $2.79 $3.069 Poland $2.79 $3.069
Cuba $3.59 $3.949 Portugal $2.79 $3.069
Cyprus $2.79 $3.069 Puerto Rico $2.29 $2.519
Czech Republic $2.79 $3.069 Qatar $3.59 $3.949
Denmark $2.39 $2.629 Reunion $3.19 $3.509
Diego-Garcia $3.59 $3.949 Romania $3.19 $3.509
Djibouti $3.89 $4.279 Russian Federation $2.99 $3.289
Dominica $3.59 $3.949 Rwanda $3.19 $3.509
Dominican Rep $3.19 $3.509 Samoa $2.39 $2.629
East Timor $3.89 $4.279 San Marino $2.39 $2.629
Ecuador $3.59 $3.949 Sao Tome & Principe $3.59 $3.949
Egypt $3.19 $3.509 Saudi Arabia $3.19 $3.509
El Salvador $3.59 $3.949 Scott Base (Antarctica) $2.09 $2.299
Equatorial Guinea $3.89 $4.279 Senegal $3.89 $4.279
Eritrea $3.89 $4.279 Serbia $2.79 $3.069
Estonia $2.99 $3.289 Seychelles $3.59 $3.949
Ethiopia $3.89 $4.279 Sierra Leone $3.59 $3.949
Faroe Islands $2.79 $3.069 Singapore $2.29 $2.519
Falkland Islands $3.19 $3.509 Slovakia $2.79 $3.069
Fiji $2.59 $2.849 Slovenia $2.79 $3.069
Finland $2.39 $2.629 Solomon Islands $2.29 $2.519

France $2.39 $2.629 Somalia $3.89 $4.279
French Guiana $2.99 $3.289 South Africa $2.59 $2.849
French Polynesia $2.59 $2.849 South Sudan $3.19 $3.509
Gabon $3.59 $3.949 Spain $2.99 $3.289
Gambia $3.59 $3.949 Sri Lanka $2.59 $2.849
Georgia $2.99 $3.289 Saint Helena $3.19 $3.509
Germany $2.59 $2.849 Saint Kitts & Nevis $3.19 $3.509
Ghana $3.59 $3.949 Saint Lucia $3.19 $3.509
Gibraltar $3.89 $4.279 Saint Pierre & Miquelon $2.99 $3.289
Greece $2.79 $3.069 Saint Vincent & The $3.19 $3.509

Grenadines
Greenland $2.79 $3.069 Sudan $3.19 $3.509
Grenada $3.19 $3.509 Suriname $2.99 $3.289
Guadeloupe $2.99 $3.289 Swaziland $3.59 $3.949
Guam $2.39 $2.629 Sweden $2.39 $2.629
Guantanamo $3.89 $4.279 Switzerland $2.59 $2.849
Guatemala $3.59 $3.949 Syria $3.59 $3.949
Guinea-Bissau $3.89 $4.279 Taiwan $2.99 $3.289
Guinea $3.59 $3.949 Tajikistan $2.99 $3.289
Guyana $2.79 $3.069 Tanzania United $3.19 $3.509

Republic
Haiti $3.89 $4.279 Thailand $2.79 $3.069
Hawaii $2.29 $2.519 Togo $3.89 $4.279
Honduras $3.89 $4.279 Tokelau $2.39 $2.629
Hong Kong $2.29 $2.519 Tonga $2.39 $2.629
Hungary $2.79 $3.069 Trinidad & Tobago $3.59 $3.949
Iceland $3.59 $3.949 Tristan da Cunha $3.89 $4.279
India $2.79 $3.069 Tunisia $3.89 $4.279
Indonesia $2.79 $3.069 Turkey $2.79 $3.069
Iran $2.99 $3.289 Turkmenistan $2.99 $3.289
Iraq $3.19 $3.509 Turks & Caicos Islands $3.59 $3.949
Ireland $2.29 $2.519 Tuvalu $2.39 $2.629
Israel $3.19 $3.509 Uganda $3.59 $3.949
Italy $2.39 $2.629 Ukraine $2.99 $3.289

Ivory Coast $3.59 $3.949 United Arab Emirates $2.79 $3.069
Jamaica $3.19 $3.509 United Kingdom $2.29 $2.519
Japan $2.79 $3.069 Uruguay $2.79 $3.069
Jordan $2.79 $3.069 United States $2.29 $2.519
Kazakhstan $2.99 $3.289 Uzbekistan $2.99 $3.289
Kenya $2.79 $3.069 Vanuatu $2.39 $2.629
Kiribati $2.39 $2.629 Vatican City $2.39 $2.629
Korea DPR (North) $3.59 $3.949 Venezuela $2.39 $2.629
Korea Republic (South) $2.79 $3.069 Viet Nam $2.79 $3.069
Kuwait $2.79 $3.069 Virgin Islands (British) $3.59 $3.949
Kyrgyzstan $2.99 $3.289 Virgin Islands (US) $2.29 $2.519
Lao PDR $2.99 $3.289 Wake Is $3.89 $4.279
Latvia $2.99 $3.289 Wallis & Futuna $3.19 $3.509
Lebanon $3.89 $4.279 Yemen $3.19 $3.509
Lesotho $3.59 $3.949 Zambia $3.19 $3.509
Liberia $3.89 $4.279 Zimbabwe $2.99 $3.289
Libya $3.89 $4.279
We charge a minimum of three minutes for each Australia Direct (International) reverse charge call.

(h) Reverse Charge Call Caps
Reverse Charge calls are subject to two caps a charge cap and a duration cap.
The charge cap identifies the maximum that a customer will be charged for a reverse charge call.
The duration cap identifies the maximum duration that a reverse charge call can last and may exceed the
time associated with reaching the charge cap.
Reverse Charge call caps Charge Cap Duration Cap
(Minutes).
Fixed line recipient Local calls N/A. Uncapped
Fixed line recipient Preferential calls N/A. Uncapped
Fixed line recipient Extended Zone calls N/A. Uncapped
Fixed line recipient Long Distance (STD) calls $22.00. 30 mins
Fixed line recipient Mobile originated calls $22.00. 30 mins
Fixed line recipient Australia Direct $55.00. 30 mins
(International) calls
6.2.4 Calls to Satellite & Paging services

(a) Calls to Telstra Mobile Satellite numbers - (Iridium National Footprint)
We charge you the following for calls to Telstra Mobile Satellite numbers in Australia beginning with
014710, 014711, 014712, 014714, 014715, 014716 or 014718:
Calls to Telstra Mobile Satellite numbers in Australia Charge
Connection fee 49
Call charge (per 30-second block or part thereof) 80
The Telstra Mobile Satellite service can be up to 200 nautical miles out to sea or in any Australian external
territory except Antarctica.
(b) Calls to Optus MobileSat numbers
We charge you the following for calls to Optus MobileSat numbers beginning with 01451, 01452 or 01453:
Calls to Optus MobileSat numbers Charge
Connection fee 49
Call charge (per 30-second block or part thereof) $1.10
(c) Calls to Iterra services

We charge you the following for a call to an Iterra service (beginning with 014713, 014717 or 141719).
Calls to Optus MobileSat numbers Charge
Connection fee 49
Call charge (per 60-second block or part thereof) $1.60

(d) Calls to Radio paging services
We charge you the following for calls to a radio paging service with an 016 number:
Calls to a radio paging service Charge
Per call 22
6.2.5 Calls to Directory Assistance

(a) 1234 service
The 1234 service is a premium operator call connection and concierge information service. From this
service you can. i) Request information on publicly available numbers. ii)Request factual information iii)
Request to be connected to a relevant number
1234 charges Charge
Fee for each call to 1234 $1.99
Attempted connection charge (for successful and $1.29
attempted connection to requested or relevant
number)
(b) Directory Assistance

The 1223 service is a directory assistance service. From this service you can. i) Request information on
publicly available numbers.
1223 charges Charge
(c) 12456 service

The 12456 Call Connect service lets you speak to a helpful operator who can connect you to any White
Pages or Yellow Pages directory listing.
12456 charges Charge
Attempted connection charge (for successful and $1.29
attempted connection to requested or relevant
number)

7. Other Fees
Other fees include features and services that are not offered or sold, by Foxtel.
Customers transferring their broadband and/or home phone service from Telstra or a Telstra Wholesale
reseller may transfer these features and service across to Foxtel.
We will only provide limited support for these features and services. We do not offer the ability to add
these features and services after transfer.
You can cancel these services by calling us on 131 999.
7.1 Features/Value Added Services
Activation of Message Wait

Monthly $0.55
Indicator
Call Forward Selected Callers Monthly $2.20
Call Forward Set the Time Monthly $3.30
Corporate Voicemail Service Connection Fee $22.00
Fax Manager Monthly $5.50
FaxBank Monthly $5.50
Never Busy Fax Monthly $5.50
Number Reservation Monthly $10.00
Smart Ring Monthly $5.00
Voicemail Away Monthly $16.50
Voicemail Away Setup Connection Fee $44.00
Abbreviated Dialing Monthly $4.00
Abbreviated Dialing 40 Number

Monthly $6.50
Extension
Abbreviated Dialing 60 Number

Monthly $7.50
Extension
Number Redirection - 12 months One off fee $156.00
Voicemail Traveler Connection Fee $44.00

7.2 Equipment
Access 30 Telephone(s) Monthly $6.30

Access 35 Telephone Monthly $6.30
Access dialler Monthly $2.30
Additional Calling Number Display Monthly $6.00
Rental Touchfone
Additional Telephone Handset Monthly Up to $11.00
Rental
Big Button Multi-Phone Monthly $3.29
Calling Number Display Phone Monthly $6.00
T1000C Rental
Calling Number Display Phone Monthly $6.00
T1000C SMS
Calling Number Display Rental Monthly $6.00
Touchfone
Cordless Phone Monthly $3.42
Cordless Rental Extn Handset Monthly $2.99
CR2000E
Cordless Rental Phone - CR2000 Monthly $6.00
Customer Participation Handset Monthly Up to $9.63
Rental
Customer Participation Handset Monthly $1.38
Rental
Disability - Access 200 CND Monthly $6.30
Telephone
Disability handsfree telephone Monthly $6.30
Disability Telephone Rental Monthly $2.99
Dual tone ringer(s) Monthly $2.30
Eliminator Monthly $2.30
Extension Ringer Monthly $2.30
General Purpose Alarm Monthly $2.30
Gliding tone caller(s) Monthly $2.30
Hearing aid coupler(s) Monthly $3.58
Holdaphone Monthly $6.30
Horn/loud speaker(s) Monthly $2.30
Microphone Monthly $3.58
Modem Monthly $15.42
Nomad plus cordless telephone(s) Monthly $6.30
One Telephone Handset Rental Monthly $2.99
Plug and jack set Monthly $0.36
Rental Cordless Telephone Monthly $5.50

Service Push Button Monthly $0.22
Standard Phone T1000S Rental Monthly $2.99
T200 - Handsfree Monthly $6.30
T200 Volume Control Monthly $7.26
T200 with Headset Socket Monthly $6.30
T400 Volume Control Monthly $7.26
Telephone Handset Rental Monthly $2.99
Telephone Tone Ringer Monthly $2.30
Telephone Voice Aid Monthly $8.37
Telespeaker(s) Monthly $5.04
Touchfone 200 expander(s) Monthly Up to $7.26
Touchfone 200S executive Monthly $6.30
telephone(s)
Touchfone 300 Monthly $2.60
Touchfone 400 Monthly $2.75
Volume control(s) Monthly $7.26
Whisperfone facility Monthly $8.37
Battery Monthly $0.83
Bell Monthly $2.30
Bell/buzzer Monthly $0.83
Telephone Tone Ringer One Off Fee $22.39
Cancel Fee for Cordless Rental One Off Fee
Phone $45.00
Change of Home Phone Number One Off Fee $38.00
Change of Home Phone Number - One Off Fee
Additional $20.00
New Rental Phone Fee One Off Fee $20.00
Telephone number search charge One Off Fee $80.00
Touchfone One Off Fee $20.00
Provision Fee for Cordless Rental One Off Fee $20.00
Phone
Rental phone provisioning charge One Off Fee $20.00
Hearingaidcoupler(s) One Off Fee $19.80

7.3 Special Access Equipment (GST Free)
Cochlear Adaptor Body Type Monthly $3.25
Disability Equipment provisioning One off fee $18.18

charge
Teletypewriter (TTY) Monthly $36.27
Teletypewriter (TTY) with LVD Monthly $78.94
TTY With Inbuilt Phone Monthly $36.27
Visual Alarm Monthly $2.12
Visual Alarm Unit Monthly $2.12
Visual Signals Monthly $2.12
7.4 Installation and/or maintenance fees

Non-standard telephone Monthly $0.55

maintenance unit(s)
Rental Phone Replacement Fee One off fee $20.00
Nomad ac adaptor repair(s) One off fee $49.50
Nomad charging cradle repair(s) One off fee $49.50
Nomad telephone repair(s) One off fee $49.50
Foxtel marks are used under licence by Foxtel Management Pty Limited


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Foxtel Broadband & Home Phone

Foxtel Broadband & Home Phone Price Guide ......................................................................................................................... 1

2 Foxtel Broadband & Home Phone Price Guide

3 Foxtel Broadband & Home Phone Price Guide

2. What is the right plan for me?

2.1 Broadband Usage Guide

2.2 Home Phone Usage Guide

How do I use my Home Phone Plan Options

I make a lot of international calls Bundles which include Home Phone +

2.3 How do I keep track of my usage?

4 Foxtel Broadband & Home Phone Price Guide

3.1 General Terms

3.2 Foxtel Broadband & Home Phone Bundles

Name 200GB Home Bundle Unlimited Broadband Unlimited Broadband

Minimum Total Cost $1,451 to $2,783.03* $1,571 to $2,879.03* $2,783.03*

Minimum Total Cost $2,523 to $5,187.06* $2,763 to $5,379.06* $5,187.06*

Minimum contract term 12 or 24 months

5 Foxtel Broadband & Home Phone Price Guide

Standard Australian 35c/Min + 49c FF capped at $3 for the first 20 mins

Calls to 13/1300 numbers 35c per call

Foxtel Hub $140 on a 12 month term or $0 on a 24 month term

Name 200GB Home Bundle Unlimited Broadband Home Bundle

Minimum Total Cost $1,899 $2,139

Minimum contract term 24 months only

Bundle activation fee $99

6 Foxtel Broadband & Home Phone Price Guide

Calls to 13/1300 numbers 35c per call

Foxtel Hub $0 on a 24 month term

Entertainment and Platinum HD Home Bundles

Minimum Total Cost $1,676 $1,796 $3008.03*

Minimum Total Cost $2,748 $2,988 $5,412.06*

Minimum contract term 12 or 24 months

7 Foxtel Broadband & Home Phone Price Guide

Bundle activation fee $99

Standard Australian 35c/Min + 49c FF capped at $3 for the first 20 mins

Calls to 13/1300 numbers 35c per call

Foxtel Hub $140 on a 12 month term or $0 on a 24 month term

3.4 Foxtel TV & Foxtel Broadband Bundles

Name Entertainment 200GB Entertainment and Platinum HD and

Minimum Total Cost $1,676 $1,796 $3,008.03*

8 Foxtel Broadband & Home Phone Price Guide

Minimum Total Cost $2,748 $2,988 $5,412.06*

Minimum contract term 12 or 24 months

Bundle activation fee $99

Foxtel Hub $140 on a 12 month term or $0 on a 24 month term

3.5 Foxtel Broadband

Name 200GB Broadband Unlimited Broadband Plan Unlimited Broadband Plan

9 Foxtel Broadband & Home Phone Price Guide

Minimum Total Cost $1,451 to $2,783.03* $1,571 to $2,879.03* $2,783.03*

Minimum Total Cost $2,523 to $5,187.06* $2,763 to $5,379.06* $5,187.06*

Minimum contract term 12 or 24 months

Activation fee $99

Foxtel Hub $140 on a 12 month term or $0 on a 24 month term

Name 200GB Broadband Plan Unlimited Broadband Plan

Minimum Total Cost 24 months on $1,899 $2,139

10 Foxtel Broadband & Home Phone Price Guide

Activation fee $99

3.6 Foxtel Home Phone

Name Home Phone Plan

Minimum Total Cost 24 Month $2,523(200GB Broadband Plan and Entertainment) to

Activation fee $99

Foxtel Hub Excluded

Calls to 13/1300 Numbers 35c Per Call

11 Foxtel Broadband & Home Phone Price Guide