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Ridi Ferdiana Version 1.0.1

Ridi Ferdiana

Version 1.0.1

Company IS Failure Costs AT&T CRM $100 M Ford Purchasing System $400 M HP ERP

Company

IS Failure

Costs

AT&T

CRM

$100 M

Ford

Purchasing System

$400 M

HP

ERP

$160 M

Mc Donald’s

Purchasing System

$100 M

NIKE

SCM System

$100 M

$400 M HP ERP $160 M Mc Donald’s Purchasing System $100 M NIKE SCM System $100
Poor Quality Information Poor Quality Systems Business Information
Poor Quality Information Poor Quality Systems Business Information
Poor Quality
Information
Poor Quality
Systems
Business
Information
Poor Quality Information Poor Quality Systems Business Information
Assuming that Enterprise is single system Management creates performance measures and reward systems that compromise

Assuming that Enterprise is single systemManagement creates performance measures and reward systems that compromise quality for speed and cost- reduction

Management creates performance measures and reward systems thatAssuming that Enterprise is single system compromise quality for speed and cost- reduction Not to go

compromise quality for speed and cost-

reduction

Not to go to find and fix the Root Causes ofthat compromise quality for speed and cost- reduction the broken processes Management focuses on the needs

the broken processes

Management focuses on the needs of thereduction Not to go to find and fix the Root Causes of the broken processes investors

investors over the needs of the end- Customers

Falling into the techno-trap of believing their job was to put in place the information

Falling into the techno-trap of believingtheir job was to put in place the information technology infrastructure Caught up in the

their job was to put in place the

information technology infrastructure

Caught up in the ever-acceleratingto put in place the information technology infrastructure technology "innovation" spiral, they were not able

technology "innovation" spiral, they were

not able to reason through what is the

purpose

That application "solutions" sic. "systems" is their productin the ever-accelerating technology "innovation" spiral, they were not able to reason through what is the

Never ignore potential waste “Inspect and Correct" model of data profiling and data "cleansing“ Total
Never ignore potential waste “Inspect and Correct" model of data profiling and data "cleansing“ Total
Never ignore potential waste
“Inspect and Correct" model of data
profiling and data "cleansing“
Total Information Quality Management by
designing quality and error-proofing into
the processes.
Addresses a holistic approach to managing Information Quality and that is based on proven Quality

Addresses a holistic approach to managingInformation Quality and that is based on proven Quality Management Systems (QMS). E.g. Deming, Juran,

Information Quality and that is based on

proven Quality Management Systems (QMS).

E.g. Deming, Juran, Crosby, Imai (Kaizen), the Baldrige Criteria, and Six Sigma.Addresses a holistic approach to managing Information Quality and that is based on proven Quality Management

to provide a means for organizations, whether in the private or public sector, whether large
to provide a means for organizations, whether in the private or public sector, whether large

to provide a means for organizations, whether in the

private or public sector, whether large or small, to

accomplish their missions efficiently and effectively to

delight their Customers by eliminating process failure,

recovery from failure, Information Scrap and Rework or

waste of resources caused by poor quality information

failure, recovery from failure, Information Scrap and Rework or waste of resources caused by poor quality
Assessment: Measure Information Quality capability and information processes to identify process capability (degree of
Assessment: Measure Information Quality capability and information processes to identify process capability (degree of
Assessment: Measure Information Quality
capability and information processes to identify
process capability (degree of defects)
Betterment: Continually improve processes
Betterment: Continually improve processes
Culture Transformation: Transform the culture of the Enterprise to value "Information Customers" and empower
Culture Transformation: Transform the culture of
the Enterprise to value "Information Customers"
and empower "Information Producers,"
Quality of "Information Product Specification" data (data definition, valid values, business rule specifications,
Quality of "Information Product Specification" data (data definition, valid values, business rule specifications,
Quality of "Information Product Specification" data (data
definition, valid values, business rule specifications, information
model correctness, and database design stability, flexibility, and
reuse)
Quality of Information Content (accurate and complete)
Quality of Information Presentation (relevant, objective,
intuitive)
Quality Culture transformation to sustain Business Performance
Excellence through Information Excellence as a result of
Continuous Information Process Improvement
Data Name: Represents an attribute or characteristic about a real-world object or event the enterprise
Data Name: Represents an attribute or characteristic about a real-world object or event the enterprise
Data Name: Represents an attribute or characteristic about a real-world object or event
the enterprise needs to know.
Data Definition: A clear definition of the characteristic of the real-world object or event
Valid Value Set: The complete set of discrete values for the attribute
Data Value Format: The structure of the value, such as NNN-NN-NNNN for a U.S. Social
Security number
Business Rules: Clear and correct specification of rules that govern integrity of the valid
values
Derived Data Calculation Formula: The correct algorithm or formula used to calculate a
fact of derived data
Information Model: Represents the objects and events and the attributes — or facts —
that the enterprise needs to know in order to be successful and accomplish its mission.
Data Content Quality is equivalent to the Quality of Raw Materials in manufacturing. Defects in
Data Content Quality is equivalent to the Quality of Raw Materials in manufacturing. Defects in

Data Content Quality is equivalent to theQuality of Raw Materials in manufacturing. Defects in the content cause defects in the Information

Quality of Raw Materials in manufacturing.

Defects in the content cause defects in the Information Presented to Knowledgeequivalent to the Quality of Raw Materials in manufacturing. Workers or in applications that use the

Workers or in applications that use the

defects in their calculations or processing,

causing them to fail

relevant information must be accessible, available, and presented in a timely, intuitive, and un-biased way,
relevant information must be accessible, available, and presented in a timely, intuitive, and un-biased way,

relevant information must be accessible,available, and presented in a timely, intuitive, and un-biased way, enabling Knowledge Workers to understand

available, and presented in a timely,

intuitive, and un-biased way, enabling

Knowledge Workers to understand thein a timely, intuitive, and un-biased way, enabling significance in the Information, so they can take

significance in the Information, so they can

take the right action or make the right

decision.

IQ is quality of data in databases IQ is "data cleansing." IQ is data profiling

IQ is quality of data in databasesIQ is "data cleansing." IQ is data profiling or data measurement IQ is "fitness for

IQ is "data cleansing."IQ is quality of data in databases IQ is data profiling or data measurement IQ is

IQ is data profiling or data measurementquality of data in databases IQ is "data cleansing." IQ is "fitness for use" or "fitness

IQ is "fitness for use" or "fitness for purpose."IQ is quality of data in databases IQ is "data cleansing." IQ is data profiling or

The Quality of Information is needed to build system and maintenace the business TIQM is

The Quality of Information is needed tobuild system and maintenace the business TIQM is about quality of people. "A company able

build system and maintenace the business

TIQM is about quality of people. "A company able to build quality into itsis needed to build system and maintenace the business people is already halfway toward producing Quality

people is already halfway toward producing Quality [Information] Products

TIQM is Quality System that values the information Customer in termquality into its people is already halfway toward producing Quality [Information] Products presentation, content, and data

presentation, content, and data