Ridi Ferdiana | ridi@acm.

org
Version 1.0.0
Availability is the process of optimizing the
readiness of information systems by
accurately measuring, analyzing, and
reducing outages to information systems.
Similarity
Measured by time in a year / month
The difference
Uptime is a measure of the time that
individual components within a production
system are functionally operating
Availability focuses on the production system
as a whole.
 Server
Data Center Server Application
System
Facility Hardware Software
Software

Disk Database Network Network

Hardware Software Software Hardware

Desktop Desktop
Software Hardware
Slow response refers to unacceptably long
periods of time for an online transaction to
complete processing and return results to
the user
Downtime refers to the total inoperability
of a hardware device, a software routine,
or some other critical component of a
system that results in the outage of a
production application.
High availability refers to the design of a
production environment such that all single
points of failure are removed through
redundancy to eliminate production
outages
Fault tolerant refers to a production
environment in which all hardware and
software components are duplicated such
that they can automatically failover to
their backup component in the event of a
fault
Fault Tollerant
Availability

High Availibility
Up Up

Redudancy Redudancy
Percent Availability = (Hours Agreed Up -
Hours Down)/Hours Agreed Up
Budget limitations
Component failures
Faulty code
Human error
Flawed design
Natural disasters
Unforeseen business shifts (such as
mergers, downturns, political changes)
Redundancy Power supplies
Multiple processors
Segmented memory
Redundant disks

Reliability Logs

Management Feedback

Analyst

Recoverability Network Avail.

System Restart

System Switch Over

Repairability MTBF = sampling interval / # of failures during sampling interval

MTTR = sum of repair times / # of failures

Reputation Percent market share
Industrial comment
Publication
Review Track records
Customer Reference
Responsiveness In house support

Recovery disk

Well trained user

Robustness Technical changes: Platform, Product, Services, Customer

Personal changes: Turnover, Expansion, Rotation

Business changes: New direction, Acquisitions, Merger

Learning the key terms : Availability, Up
Time, Fault Tolerant, and High Availability
10 key components of high availability
Key skills that needed to handle the IS
Availability
Measuring Availability from SLA
High Availability Limitation
7 Rs of Availability
Assesing Availability