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IT Essentials 6.0
Opportunity
The Internet is changing life as we know it bringing new Students develop working knowledge of how computers
opportunities to communities throughout the world, and operate and how to assemble them.
increasing the global demand for information technology (IT) Students gain confidence in working with the components of
skills. Innovations such as social networking, cloud computing desktop and laptop computers by learning the proper
and mobile devices are changing the way we live, work, play, procedures for hardware and software installations, upgrades,
and learn. These innovations are all powered by networks, and and troubleshooting.
there is a shortage of qualified ICT candidates to design, install, Curriculum materials and labs are delivered through the Cisco
and manage these devices and networks. Networking Academy learning environment and include new
topics such as data centers and cloud computing.
Solution Expanded mobile device hardware and software
The Cisco Networking Academy IT Essentials curriculum provides configuration and diagnostic and common security threats
an introduction to the technical skills needed to help meet the and vulnerabilities like malware, phishing, spoofing and social
growing demand for entry-level IT professionals. The curriculum engineering.
covers the fundamentals of computers, mobile devices hardware The enhanced user interface provides improved
and software, while introducing advanced security and networking functionality and flexibility for instructors.
concepts and the responsibilities of an IT professional.
Cisco Packet Tracer simulation-based learning activities
promote the exploration of networking and network security
concepts, while allowing students to experiment with network
behavior.
Online assessments provide immediate feedback to support
the evaluation of knowledge and acquired skills.
Features Assessments
IT Essentials 6.0 provides a comprehensive introduction to the Formative and summative assessments are integrated into the IT
IT industry and interactive, hands-on exposure to personal Essentials curriculum and supported by an advanced online
computers and mobile devices, hardware, software, and delivery system. Immediate, rich feedback supports instructor
operating systems. The curriculum offers the following features and student evaluation of acquired knowledge and skills.
and benefits: Assessments can be as simple as a multiple choice question or
as complex as troubleshooting a simulated network.
Course Outline
Chapter Goals
Select the appropriate computer
1. Introduction to the
components to build, repair, or upgrade
Personal Computer
personal computers.
2. Lab Procedures and Explain the purpose of safe working
Tool Use conditions and safe lab procedures.
Install components to build, repair, or
3. Computer Assembly
upgrade personal computers.
4. Preventive Maintenance Explain how to perform preventive
and the Troubleshooting maintenance and troubleshooting on
Process personal computers.
Perform installation of Microsoft
5. Windows Installation
Windows operation systems.
Perform configuration, management,
6. Windows Configuration
maintenance, and troubleshooting of
and Management
Microsoft Windows operating systems.
7. Network Concepts Explain the operation of networks. Explain the roles and responsibilities of the IT
professional.
Configure devices to connect to LANs,
8. Applied Networking Troubleshoot advanced hardware and software
the Internet, and Cloud services.
Explain how to configure, repair, problems
9. Laptops and Mobile
upgrade, maintain and troubleshoot
Devices
laptops and mobile devices. Learning Environment
Explain how to configure, secure and
10. Mobile, Linux, and OS X IT Essentials can be delivered as an independent curriculum or
troubleshoot mobile, Mac, and Linux
Operating Systems
operating systems. integrated into a broader course of study, such as technology or
11. Printers Install a printer to meet requirements. continuing education programs.
Implement basic host, data, and network
12. Security
security. Industry Recognized Certification
Explain the roles and responsibilities of
13. The IT Professional As a CompTIA Authorized Quality Curriculum, IT Essentials helps
the IT professional.
14. Advanced Troubleshoot advanced hardware and students prepare for the CompTIA A+ certification. The 901 exam
Troubleshooting software problems. covers Hardware, Networking, Mobile Devices and Hardware and
Network Troubleshooting. The 902 exam covers Windows
Learning Outcomes Operating Systems, Other Operating Systems and Technologies,
Upon completion of the IT Essentials course, students will be able Security, Software Troubleshooting and Operational Procedures.
to perform the following tasks: Students must pass both exams to earn the CompTIA A+
certification.
Select the appropriate computer components to build, repair,
or upgrade personal computers.
Careers
Explain how to correctly use tools and safely work in a lab.
Install components to build, repair, or upgrade personal The IT Essentials curriculum supports students who want to
computers. prepare for entry-level positions in the IT field within several
Explain how to perform preventive maintenance and different types of working environments:
troubleshooting on personal computers. A corporate or mobile environment with a high level of
Install Windows operation systems. face-to-face client interaction. Job titles include
Perform management and maintenance of Windows enterprise technician, IT administrator, field service
operating systems. technician, and PC technician.
Configure computers to communicate on a network.
A remote work environment where client interaction, client
Configure devices to connect to the Internet and Cloud
training, operating systems, and connectivity issues are
services.
emphasized. Job titles include remote support technician,
Explain how to use, configure, and manage laptops and
help desk technician, call center technician, IT specialist, and
mobile devices.
IT representative.
Explain how to configure, secure and troubleshoot mobile,
OS X, and Linux operating systems. Settings with limited customer interaction where
Install and share a printer to meet requirements hardware- related activities are emphasized. Job titles
Implement basic host, data, and network security. include depot technician and bench technician.
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www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their
respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (1110R) C78-587889-01 01/13