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The file containing RTGS transaction details for the day would be updated

every______.

A cheque crossed specially to a bank can be collected only by that bank

TRUE

Which of the following do not restrict the negotiability or transferability of the


cheque A cheque containing the words `Not
transferable`wrong

Any change, which alters the business effect of an instrument of cheque is


called

Material alteration

Payment of a cheque after banking hours is a payment in due course NO

An acknowledgement is issued to the customer giving the date and time of


receiving the instruction to prevent any dispute in future TRUE

Current account holder can apply for bearer cheque book TRUE

If cash payments are of Rs 10 lakhs and above, the bank has to obtain a
________ from the customer stating the purpose of the withdrawal.
Consent wrong

The payBanking originated in Babylonia inee can give notice of dishonour


within______days 30wrong

Which sections of the NI Act defines crossing? Section 123 and


124
All alterations on cheques should be authenticated by Signature
of the draweewrong

What is meant by crossing of cheque? Putting two parallel lines on


the left top corner of the face of the chequewrong

A holder can delete or cancel an existing crossing No

PEEP stands forPlace for everything and everything in it s place

Bucket 2 items areNeeded But not Regularly

During S3 what activities need to be performed Cleaning

Examples of Bucket 5 items are1,2,3

A Front View depicts the storage areas in the workplaceTRUE

The criteria for identifying Needs and Wants comes from the purpose of the
workplace.TRUE

S2 isSystematic Arrangement

Where should stationery(daily usage) be keptTop drawer of the pedestal

Red Tagging is a one time exercise FALSE

Red tag items are1,3,4

S5 is ideally started at the beginning of the Five S implementation plan and


should be parallel to S1, S2, S3, and S4.FALSE

A Fire Extinguisher which has passed its due date of refilling is a classic case
of Period Sticker / Five S Commonplace

Printers must be checked every fortnight / day / hour

Examples of Bucket 1 items are1,2,4,5

Making of autonomus calander is the Part of S3FALSE

Sorting meanssegregating everything at the workplace into needs and


wants

Poka yoke is a mistake proofing device


Master Inedex should beSegmental and Alphabetical

In a Five S Common Place, inventory levels should ideally be zero.TRUE

Wanted items are those which may be wanted but may not be needed from a
process point of viewTRUE

Missing Files/Papers can be detected in which step of Five S S2 / S1 / S3

Which of the following are rules according to which layouts are to be


displayed1,2,4

Bucket 3 items areNeeded Regularly But Excess in Quantity

Examples of Bucket 3 items are1,2,4

A kanban card should contain1,2,3,6

Systematic arrangement means putting things in their proper place

Bucket 1 items areNeeded Regularly

In S2, which of the following rules apply1,3,4,5,6

Which of the following are characteristic of a Five S project1,3,5,6

It is essentail to have Policy for Document Retention Period for the


LocationTRUE

Kaizen meanschange for good

Kanban means purchase order format / card index / card signal

Five S Common Place is for1,2,4,5

A work station is the smallest unit of a workspace or an office

The objective of S5 is1,2,4

Bucket 1-Regularly needed items or files must be placed on racks which are
the nearest to the entrance in the storeTRUE

What is the intent of S4Give guidelines/Standards for sustaining Five S

What is a needed itemOne that is critical in terms of existence at the


work place.

S5 stands for ________.Self Discipline

Standard Operation Procedure for a Printer is made in Five STRUE


S1 is

A red tag register2,3

Where should files required once in a quarter be kept Bottom drawer of the
pedestal / Common Filing cabinet

The purpose of the workplace is defined in which step of Five S Systematic


Arrangement / Sorting

S3 isSpic n span

Standardisation includes2,3

S4 isStandardisation

Bucket 4 items areWanted But Not Needed

Where should files required on a monthly basis be kept3,4

S3 Helps in Detecting Subtle Abnormalities

Which of the following fields belong in an autonomous calendar2,3,4,5,6,7

One of the major tasks of S4 is to make the workplace visually managed


TRUE

If your daily files are more in number, it is okay to store them on the floor
next to your cabinet as long as they are properly labelled.FALSE

Which of the following statements is true1,2

Five S Common place should have a Kanban Card.FALSE

Spic-n-Span meansEnsuring everything in the workplace stays clean


and no papers or files are missing.

One of the requirements of S5 is that all employees in the department /


workplace are trained on Five S. This would include inducting new joinees into
the Five S philosophy as well.TRUE

S5 isSelf Discipline

Policy of personal items willList Personal Items which can be kept in the
workplace

Kaizen process aims at1,2,4

1. Sorting 2. Spic and span 3. Standardisation 4. Systematic arrangement


5. Self Discipline. The correct order of the Five Ss is:1, 4, 2, 3, 5
Which of the following should be mentioned on the first page of a red tag
register1,2,4.5

Red Tag is an action plan in 5W 1 H format.TRUE

Bucket 5 items areScrap

Which of these items would come under the category of wanted items at the
front office 1 2 4

The Policy of Inventory Management System is not necessary in the work


placeFALSE

The label of the file contains following Fields 1,2,3,4,6

S3 MeansCleaning With Meaning

Which of these are needed items at a branch front office1,3,4

A Hanging Wire in the workplaceShould be Red Tagged.

Indexes that are prepared for the common filing cabinet and storage area
should be circulated to all users.

A department has taken the following initiatives related to Five S in the


workplace. Which of these initiatives can be classified under S51,2,4

Detecting MissingFiles/ papers is part of which step of Five S S1 / S3

Top view for the front office depicts who is sitting where and where all the
material resources are locatedTRUE

Self Discipline means to Institutionalise Five S all across the organisation to


make it a part of life. TRUE

Which of the following statements is true Five S falls under the Kaizen
umbrella

The Autonomous Maintenance Calendar should be circulated to all


concerned.TRUE

Where should daily files be kept Top drawer of the pedestal / Middle
drawer of the pedestal

The critical step for sustenance of Five S are S5 / S4

A red tag register should only be started in a Five S workplace if there is


something to be red tagged. FALSE

Spic-n-span is about keeping things clean and in orderTRUE


Which of the following statements does NOT bring out the spirit of Five
S.Discipline while sorting items (S1) ensures that storage areas are
clean and hygienic

_____ or more NC`s in one area can constitute a major NC

Three

Why are indexes prepared for the common filing cabinet and storage area

should be circulated to all users.

What are all essential items at a branch front office?

reference books

a couple of pens

account opening forms

What are the examples of Bucket 3 items?

All

Before a location qualifies for a Level1 Rating, it should have installed all the
Enablers

TRUE

S5 known as ________

Sorting

What should the auditor do befor finishing the fieldwork

All
WTMIS stands for

Workplace Transformation Management Information System

How should be Master Index

Segmental and Alphabetical

What is the need of Bucket1 item?

Needed But not Regularly

A Kanban card must contains the following

All

The Policy of Document Retention Period for the Location is necessary

TRUE

WTMISis available at Universe/ Quality Portal/ WTMIS/ Self Audit

TRUE

Spic-n-Span is

Ensuring everything in the workplace stays clean and no papers or files


are

missing.

Feedback is to be shared in the following heads A-Strength, B- Non


conformances, C- Rules and Regulations

A and C

It is not essential in the work place to maintain Policy of Inventory


Management System

TRUE

Bucket 5 items are only apllied by red tag

FALSE

Stationery(daily usage)should be kept in

Top drawer of the pedestal


Is this staement TRUE-A red tag register should only be started in a Five S
workplace if there is something to be red tagged

TRUE

When should printers be checked

Every hour

A 5S auditor is the one who has developed basic Five S E learning module

False

An ongoing appraisal of the health of a workplace by its own employees is


called

Self audit

For a Region/ Zone to achieve a specific Level Rating, all branches under that
Region / Zone should have achieved that Rating

What is the need of Bucket1 item

Needed Regularly

______ can provide a history of sequence of various user activities and a


record of activities both by the applied methodology and application of
practice

Audit trail

Minor non-conformities should be closed out within _____ of the end of the
audit and reported back to auditor

24 hours

Lack of investment planning can lead to

-Lack of investment planning can lead to

-In investments the safest road is always the best.

-Which of the following statements are true?

-Which of the following statements are false


-Rs.150 invested in an equity share falls to Rs. 125 after one year, what is the
return on the investment

-A widow with little experience in financial matters will ideally have

-______________ is the measurement of an investor`s willingness to suffer a


decline in the value of investments, while waiting and hoping for them to
increase in value

-Investing money is putting that money into some form of `___________` - a


fancy word for anything that is secured by some assets.

-Following are the sources of risks which are Firm specific, except

-Beta indicates a stocks _____________ relative to the market

-As per Warren Buffet investing is the act of seeking ______________ at least
sufficient to justify the amount paid

-Calculate the standard deviation for the following series 14, 15, 15, 15,
16,16,16,17

-An investors comfort to see his investment decrease in the near term while
waiting for it to increase over the long term is termed as

-Volatility (s) is normally in the range of _________ to _________ for government


securities

-Which of the following statements are false

-As per John Bogle, investing is an act of Pl`anning, a willingness to postpone


present consumption and save for the future.

-If you invest Rs.1,00,000 in a equity mutual fund for a period of 40 years
which earns you a return of 12%. At the end of this period, through the power
of compounding, your earning will be 4.01L

-Volatility (s) is normally in the range of _________ to _________ for an equity


mutual fund portfolio

-Market risk premium varies from year to year and most estimates suggest
for US that it ranges between ____________ per year

-Commiting money to something one does not understand is called


investment

-When you invest your savings in a stock, bond, or mutual fund, you do so
because you think ________________.
-Market risk is that portion of a securitys risk that __________ be eliminated
through diversification

-Investors normally lose money in speculative investments because

-Which of the following statements are false about asset allocation?

-Rs.150 invested in an equity share falls to Rs. 125 after one year, what is the
return on the investment

-In investments the safest road _______________________.

-Before investing in any companies equity, one must look at the following,
except

-If we adjust returns obtained for inflation we arrive at Risk adjusted Returns.

-When one is investing in the stock market, one needs to think __________.

-The important thing to remember about stocks, though, is that an investor


doesn`t lose anything until he _____________.

-During the US Great Depression, equity investments could have lost _____ %
of their value if one would have bought stocks at the high in 1929.

-Investment risk is related to the probability of earning a ___________ actual


return

-The benefit of diversification can be achieved by diversification in upto ____


securities.

-In the compounding formula, V = (P)*(1+k)^n, P stands for

-Volatility (s) is normally in the range of 15% to ______ for an equity mutual
fund portfolio

-If we adjust returns obtained for inflation we arrive at _________

-Volatility (s) is normally in the range of _________ to 30% for an average


equity stock

-Investment risk is related to the probability of earning a highly negative


actual return

-As per the `Rule of 72`, at 8% per annum an investment would take 10 years
to double

-Risk adjusted performance brings out the absolute post tax profit ordering
During the US Great Depression, equity investments could have lost _____ %
of their value if one would have bought stocks at the high in 1929.

-As per Warren Buffet investing is the act of seeking Price at least sufficient to
justify the amount paid

-Which of the following statements are false?

-Volatility (s) is normally in the range of _________ to _________ for an average


equity stock

-Which of the following statements are false about asset allocation?

-Volatility (s) is normally in the range of _________ to _________ for an equity


mutual fund portfolio

-Which of the following statements are true?

-Investors __________ every time they commit money to something they don`t
understand.

-Lack of investment planning can lead to

-Investments with wider variation in returns

-Portfolio diversification generally aims at enhancing return

-As per Burton G. Malkiel, investing is a method of purchasing assets to gain


profit in the form of reasonably ______________ over the long term

-In October of 1987 the US Dow Jones Index declined _______ in just one day

-Investors should not invest any money in stocks that they will need in

-In investments the safest road _______________________.


-Rs.150 invested in an equity share falls to Rs. 125 after one year, what is the
return on the investment

-During the US Great Depression, equity investments could have lost _____ %
of their value if one would have bought stocks at the high in 1929.

-Investing involves long term planning wherein you need to know the
following

-Which of the following statements are false about risk premium

-Market risk premium varies from year to year and most estimates suggest
for US that it ranges between ____________ per year

-As per Benjamin Graham an investment operation is one which, upon


thorough analysis promises ____________________.

-When you invest your savings in a stock, bond, or mutual fund, you do so
because you think ________________.

-As per John Bogle, investing is an act of Planning, a willingness to postpone


present consumption and save for the future.

-Market risk premium depends on

-Beta indicates a stocks ________ _____ relative to the market

-Calculate the standard deviation for the following series 14, 15, 15, 15,
16,16,16,17

-An investors comfort to see his investment decrease in the near term while
waiting for it to increase over the long term is termed as Speculation.

-Beta measures a stocks

-Ravi is 26 years old bachelor, working in a well paying job. The ideal
invsetment option for him would be

-Calculate the standard deviation for the following series 14, 15, 15, 15,
16,16,16,17

-How active an investor wants to be in management of his money is


dependent on

-Market risk premium varies from year to year and most estimates suggest
for US that it ranges between ____________ per year

-Investors __________ every time they commit money to something they don`t
understand.
Based on ______, deals are structured and EMIs calculated for loan repaymentsWhich of
these indicate customers lack of willingness to repay

Frequent bouncing of cheques in the account

A customer is seeking a car loan. However, he has an income tax return that does not look
very convincing about his ability to repay. Will you give him a loan for a car?

Can't decide as yet

The customer is asking for a 2 Lac loan on a 5 Lac Car. Do you consider this to be a very
strong mitigant?

Yes

Which of these are factors to be considered towards calculating the Asset risk?

Depreciation risk

Resale value

Demand/Secondary market

Risk of repossession

Which of these statements are correct in the context of Depreciation risk

Different assets depreciate at different rates, so also the risk associated varies

Longer tenures implies higher depreciation risk

LTV is a matrix based on:

Tenure of the finance

Customer's income

Asset type

It seems that the asset and customer risk are well covered. Would you go ahead and give a
loan immediately?

No

Which of the following statements are true in the context of PDCs.

PDCs are instruments for collection

PDCField investigation is an outsourced activity. s do away with the need to follow up


with the customer to collect our dues

PDCs get banked on the due dates towards recovery of the EMIs

PDCs can be used for a legal recourse under Section 138 of IPC
Signature on the PDCs must match with the agreement and signature proof

Which of these indicate customer's lack of willingness to repay

Frequent bouncing of cheques in the account

Which of the following items, do you think, constitute Asset cost (on road price of the
vehicle) in case of a Personal Vehicle?

Standard Ex Factory Cost of the Vehicle

Registration Charges

Insurance

Road Tax

Octroi

Other applicable government levies

What does Mr. Vipin Tiwari owe ICICI Bank in month 0?

Rs.1,00,000/- of principal

What principal amount Mr. Vipin Tiwari owes ICICI Bank, after repaying the first installment
of Rs.10,000 in
month 1?

None of the above

Which of these do you notice in this sheet?

Fixed EMI of Rs.10,000 is getting amortized into Principal and Interest

Month on month, the interest component of the EMI is reducing

Month on month, the principal component of the EMI is increasing

Amortisation schedule always shows:

Month on month, the interest component of the EMI is reducing

Month on month, the principal component of the EMI is increasing

Mr Sharma approaches you for a car loan. What factors would you look at when
considering whether to give him car loan.

Does he have enough income to repay that loan


What are his financial obligations

Will he be able to repay the loan for the tenor the loan is extened

Customer is earning Rs. 30,000 per month. He has a home loan for which the monthly EMI
is Rs. 15,000. He has applied for a car loan. The EMI of car loan is Rs. 5,000. What would
be his total monthly obligation, if we extend the car loan.

20,000

Frequent bounces in bank account will provide you information about customers.

Intentions to repay

Customer is working as a senior manager with a reputed company for last 5 years, and
wants 50% LTV on Honda City. Is this a positive sign.

Yes

Larger is the tenure of the loan, larger is the asset depreciation

Yes

A Customer is seeking a Car Loan. However, his income tax return does not look very
convincing about his ability to repay. Can we extend the loan:

It cannot be decided on the basis of ITR only

Which of these factors are to be considered while calculating Asset Risk:

Depreciation Risk

Resale Value

Demand/Secondary Market

Risk of Repossession

Loan to Value Matrix is based on:

Asset Type

Customer Income

Tenure

Defaults are primarily not intentional but circumstantial too:

Yes

Contact Ability Risk Includes

Rented Residence with no permanent residence

Bachelor accommodation
Poor Field Investigation

Income Proof can be taken from:

Salary Slip

Form 16

Income Tax Returns

Pan Card can be taken for Mothers Maiden Name

True

ECS is taken for external banks:

True

Asset Price of Car includes:

Ex showroom price

Road Tax

Registration Charges

Insurance Charges

Extended Warranty

In step down scheme, customers EMI reduces every year:

True

Which of the following assets could be financed?

Commercial Vehicles

Construction Equipments

Cars

EMI is:

Equated Monthly Installment

NPV stands for Net Present Volume:

False

Amortisation schedule shows:

Interest component reducing

Principal component increasing


Subvention is a financial contribution by an ext ernal agency/party/body towards the rate
of a financial proposal:

True

______ EMI is the term used to denote a practice of taking the initial or even a
few of the installments in advance, before commencing the repayment of the
loan of the customer.

Advance

Banks do not finance 100% of the cost of the vehicle/ asset or working capital
cost, because

They want the customer to make an investment in the asset

A customer had taken a loan for his car and wishes to foreclose the loan. He
pay the cheques in favor of

ICICI bank

DM in the context of loan disbursement is

Disbursement memo

Credit is a subjective process.

In case of vehicle loans, the money is made available in the form of cheques
in the name of _______

Dealer

Asset cost means

Cost of asset being financed

The difference between the present value and the investment being made is
called the _______.

NPV

A ___________ scheme is popularly called as Rear Ended Repayment.

Step down

Bullet repayment

What is the purpose of field investigation?


Ascertain the credit worthiness of the customer

Look for greater credit exposure

Scrutinize the documents

PDCs are instruments for collection of money

Principal Outstanding is the principal amount that is still to be recovered from


the customer.

True

PAN Card can be used as proof for date of birth

A de-dupe check is done to see if the applicant features on any of the


defaulter lists

True

Based on ______, deals are structured and EMIs calculated for loan
repayments

NPV

In case of housing loans, the tenor options would range up to ______ months.

300

Processing fee covers the expenses incurred on

Stamping
Administrative processes for loans

NPV is ______ only when you get exactly your desired rate of return.

Zero

Once the loan amount is disbursed, the asset gets delivered to the client.

True

The amount that the bank has to offer as loans is fixed based on the available
capital.

True

Sum of Principal component and the Interest component should be _________


EMI.

Equal to

A car used for one year has _____ resale value than the car used for five years

More

No Objection certificate is issued at the termination of loan to

Facilitate removal of bank lien on the asset

Step down schemes of loan repyament is not practiced widely because of the
negative impact it has on the credit behavior of the customer.

True

Signing of an agreement is to ensure enforceability of the loan terms and is


not a guarantee of repayment.

True

The depth and width of the secondary market is an important factor to


consider when giving a loan.

Structured repayments are customized to the client`s requirements.

T
IRR means

Interest Return Rate

Subvention is used by the finance companies to ________the rate of the


financial offering to the customer.

Reduce

NPV stands for

Net Present Value

Amortisation can be described as a term that defines the rate\ratio in which


the EMI is split into Principal and Interest.

Loans with shorter tenors are preferred.

Banks usually finance 100% of the cost of the asset

LTV stands for

Loan to Value

Cheque is an instrument and does not show intention to repay.

A No Objection certificate is not required on case of foreclosure as the loan


amount is payed before the time.

False

Loan To Value ratio is dependent on ______ of loan

Tenure

LTV is decided based on a matrix of tenure, income and asset type.

A customer had taken a loan for his car and wishes to foreclose the loan. He
pay the cheques in favor of

sAsset company
TVs have a very ______ resale value.////poor

Earlier loan repayments

Credit card statements showing timely repayments

Balloon repayment is a term given to a structured scheme where the last


installment is pretty _______.

High

SOA is .Statement of accounts

The customers can apply loan through a) Dealers b) DSTs c) DSAs

All

Processed fee is expressed as

Flate free

Percentage of loan amount

Subvention is a financial contribution by an external agency\party\body


towards the rate of a financial proposal.

An application ID is generated at which stage of loan process?

Sourcing of applications

In case of non-repayment or late payment, the case passes onto the


collections team for recovery of the loan installment

Subvention is a financial contribution by ________

An external company

The following can be used as income proof

Form and salary sleep


DM gives the break up of the financials associated with the customers loan
application

True

The rate of interest is fixed at the IRR based on

Cost of funds

Operating costs

Collection costs

Processing costs

What is Margin money?

Difference between Asset cost and the loan amount

Which of the following assets could be financed?

None of the above

Loan servicing includes creating amortization charts

True

Which of the following is Trueabout resale value?

It is realized by sale of the asset at any time

Construction equipments cannot be financed.

False

Only those assets that do not depreciate should be financed

False

Cpa is

Credit permitting agency

Credit processing agent


In the step up scheme of loan repayment, the repayment _______ with every
completed year.

Incress

Loan closure can be of two types

Natural and premature

Natural and foreclosure

The risk of non-repayment is ______ in longer term loans.

Higher

If there is no secondary market, then the asset risk is ______.

Higher

Processing Fees is a fee charged to the ________.

Customer

Assets depreciate over a period of time by normal wear and tear.

True

Making a credit decision is a balance between Customer Risk and Asset Risk.

True

PDCs are used for a legal recourse as a cheque is a _______ instrument

Negotiable

If the product is technology intensive and the technology is expected to


undergo rapid changes, such products face a high risk of obsolescence

True

BiMonthly repayments are done twice every month.

False

TVs have a very ______ resale value.

Poor

Asset purchase is a part of ________.


Loan process wrong

LTV is decided based on a matrix of tenure, income and asset type.

True

A customer forecloses the loan, does he need to collect No Objection


certificate?

Yes

. Who carries out the field investigation?

Professionals especially hired

For a bank to make profit in assest business following factors should be


considered

exept The reputation of the asset company

Loan can be give to the customer who gives in writing that he will repay

false

IRR is the rate of discount when applied to a series of cash flows, makes the
NPV of the cash flows to

Once all the post-disbursement document is in place, the entire file is sent to
the

Asset company

Who decides whether the loan application should be considered for credit
sanctioning?

Credit manager

Commercial vehicles like Trucks and jeeps cannot be financed

F
Process of making the payment towards the loan requested by the customer
is called ________

Disbursement

Any change in course from the set credit policy is called as _________.

Scrutiny

-IRR means

-Asset purchase is a part of ________.

-Loan can be give to the customer who gives in writing that he will
repay

-IRR is the rate of discount when applied to a series of cash flows,


makes the NPV of the cash flows to ____.

-Once all the post-disbursement document is in place, the entire file is


sent to the ________.

-CPA is

-BiMonthly repayments are done twice every month.

-Any change in course from the set credit policy is called as _________.

Ensure that officer in-charge handling locker, visits the locker room before
closing and ensures that lockers operated during the day are locked properly
and nothing is left behind in the room by the locker hirersTrue

A locker is in the joint names of husband and wife and can be operated by
either of the two. 1. They have nominated their son as nominee. 2. The
nominee can operate only if both the operators dieTrue

The following items are classified as off - balance sheet items1,2

Records pertaining to account opening forms, nomination register, key


register, branch documents register, document execution register, mortgage
register etc. should be held temporarly. FALSE

The customer`s complaints are maintained at the `complaint cell` at the


corporate officeFALSE
We need to carry out these reviews at the start of branch audit, 1. Review of
external information about branch 2. Review of statutory audit report and
notes to accountFALSE

Guidelines with respect to anywhere banking are1,3

Guidelines for inventory maintainance are1,3

Areas of operations coming under general banking are 3,4

Unreconciled shortfall entries in the ATM account should not remain


outstanding for more than _____________ period 7

Issue duplicate demand draft / pay order only fter confirming the status of the
original and obtaining the indemnity bond TRUE

Guide lines for system / user security1,3

Guidelines for inventory maintainance are1,3

Nomination of account in the name of minor has to be other than the natural
guardianTRUE

We need to carry out these reviews at the start of branch audit, 1. Review of
external information about branch 2. Review of statutory audit report and
notes to account FALSE

Guidelines needed for vouchers2

With respect to regulatory directives you need to 3

The following items are classified as off - balance sheet items1,2

The maximum weightage assigned to ______________ area Income Leakage

The customer`s complaints are maintained at the `complaint cell` at the


corporate office FALSE

Issue duplicate demand draft / pay order only fter confirming the status of the
original and obtaining the indemnity bond TRUE

Rules related to stamp paper are3

The maximum weightage assigned to ______________ areaRecords and


stationery

Guide lines for system / user security 1,3


Ensure that officer in-charge handling locker, visits the locker room before
closing and ensures that lockers operated during the day are locked properly
and nothing is left behind in the room by the locker hirers TRUE

Deferred revenue expenditure can be classified under________________ASSETS

An official who prepares a report on borrower`s account should comment on


the following 1,2

Preserve the cancelled inventory pertaining to demand draft and FDR in


`DL/CAN` and `Print count more than 2` in separate files TURE

For an opening of non-resident account Zero balance accounts can be opened


for a maximum period of 6 months and if there is no response from non-
resident the account has to be closed FALSE

We need to carry out these reviews at the start of branch audit, 1. Review of
external information about branch 2. Review of statutory audit report and
notes to account

-The customer`s complaints are maintained at the `complaint cell` at the


corporate office

-The maximum weightage assigned to ______________ area

-A locker is in the joint names of husband and wife and can be operated by
either of the two. 1. They have nominated their son as nominee. 2. The
nominee can operate only if both the operators die

-Records pertaining to locker key and access register, others for facilitating
income tax assessment should be held for 18 years.

From the date of original document,after what period the letter of


acknowledgement of Debt (LAD 1 and 2) is to be obtained? Annually as on
March 31

The guidelines pertaining to behavioral aspects that must be kept in mind


during auditting are 1,2

Records pertaining to account opening forms, nomination register, key


register, branch documents register, document execution register, mortgage
register etc. should be held temporarly. FALSE

To cancel the inventory you should 2

Branch Inspection includes the following areas 1,3


Audit of general banking operations for non-individual deposists accounts
requires 1,2

Make payment of demand draft / pay order above Rs 50,000 only by credit to
operating account and not by cash TRUE

The corporate office monitors the credit through various statements


submitted by

the branches - i.e. off-site supervision TURE

The draft / payorder should contain the signature of representative,which


need not be attested by account holder FALSE

What is the most common way for ICICI bank customer to transfer money to
another bankCheque

What do you select after the chequemark inward clearing menu is


displayedAcknowledgement

To mark the returns in checkmark you need to Return processing window

An important activity in outward processing isFinacle processing

Cheques that are not scanned properly appear in Rejected re-entry

To print reports you select which option from the main menu Option 7

Final step in the inward clearing process isUpdate payee names in all the
accounts where cheques are deposited on that particular day

To commit the debit in customer`s account in Finacle pressF10

Clearing functions can be broadly classified asBoth of the above

ICICI bank clears the cheque deposited by bank of India customer then such
clearing is called Outward clearing

In technical verification process each cheque is checked for


alterationManually

First sub activity in Finacle processing is Open outward clearing zones

Screen with regularized zone details displays1,2


Clicking on the reject re-entry option in the document processing menu
displays Select block screen

Final action after the Finacle processing activity is completed is Maintain


Vouchers

NCR machine scans cheques and saves the images

The third option on the menu screen is Input data creator

In adminstration process select Export to legacy-data file creation

On the Finacle user menu type OCUPLD

Six fields to modify in the reject re-entry screen correspond to the data on
Cheque no / MICR band/Collection bank/MICR band

System displays the background menu on pressingF5

In the zone field you type m1 and m1 stands forInward MICR zone

If data on the cheques is not read correctly Cheques are rejected

For various reasons some cheques are returned to ICICI bank and it is called
Cheque returns processing

The SOL id is filled bydefault

Images are taken from the ChequeMark application through the payee details
entry command inAdministration tools menu

In Finacle menu to select the clearing option eitherBoth of the above

MICR data captured is displayed on the power encoding screen


Simultaneously

Which function do you use to start the posting processalphabet P

Type your name, type of transaction, upload filename, in the Transfer


transaction upload maintenance screen

After batching of cheques is doneThey are put into NCR machine to be


sorted out

When print word screen appears type in the following 1,2

Discrepancy in any of the six basic fields displays the status of the batch
asBalanced
Batch balancing is done becauseIt provides info about cheques received
and the total amount

In the function field type V for validation run

In the MICZ screen you type which alphabet to modify the screenAlphabet M

ICTM screen also displays Both of the above

After suspending the zone you initiate posting function in MICZ option

The balanced batch files are used in further processes in clearing1,2

File provided to the vendor haszone wise payee name details

ICICI bank clears the cheque deposited by its customer then such clearing is
called Inward Clearing

RMI upload process is forclearing cheques for debit to customer`s


accounts

By pressing which keys do you start posting the transaction in individual


customer`s accountsF4 and F10

All reject codes will be displayed when you press F2

To upload the validation report in the checkmark selectTransport controller

Data can be uploaded into the Finacle system inTwo steps

After the data is matched it is forwarded to IVR unit forTechnical scrutiny

To generate report you select which option from the main menu Option 2

In big centers like Delhi RBI acts as aClearing house

Data capture for the inward clearing cheques is done throughChequemark


inward clearing

In the ICTM screen you can verify the amount available by checking theAvail
field

Excel format is sent toBranches as referrals

Inward clearing starts from the receipt of the cheques from Clearing house

To seggregate return cheques from the normal lot, cheques are run through
NCR machine usingException item pull command
In the ICTM screen to view the amount to be deposited in the account to pass
the clearing chequeCheck deficit field

To generate the return command, which key do you select in the document
processing menuReturns

To begin data capturing process click on the Reports

What is a pattiBank wise listing of return cheques

Exception field provides reason for which the cheque is Not cleared

The process involved in transferring money through cheques isClearing

When you select encoding file and click it open, the system automatically
generatesBatch number

To verify the debit entries in each account, in ICTM you typeAlphabet V

What utility is used to upload files into finacle serverUltraedit

Customer`s instruction no match Details on ChequeMark screen

Validation report consists of Cheques that can`t be processed

Which function key to press to display print parameter acceptance form F4

To create a data file you click onCreate file button

After manual verification each screen is also verified with ICTM screen in
the finacle application

You need to verify the correctness of the total no of cheques and the bar
amount before pressing F10

This band gets read at RBI cheques processing center MICR

To print PWO report type your preferences in Print parameter acceptance


form

To generate the return memo which command do you select in the


checkmark inward menu Acknowledgement / Document
processing/report command

Com script promts you to type the name of the script you want to Execute
Purpose of marking cheque return in Finacle is Rectify deficit accounts

First sub activity within chequeMark processing is to Acknowledge


encoding file given by the bank /Acknowledge encoding file given by
the branch

From the report command select Report name command/New general


report command

In the inward clearing menu select MICZ option byPressing the numeric
key 3 and press enter/Pressing the numeric key 1 and press enter

To upload files into the finacle server click on :Administration process

Pressing which key directs you to inward clearing menuF7

Final step in the batch balancing process isUpload files in the Finacle

In the cheque image area you will refer to MICR band toBalance a batch

Finacle application marks all return cheques are marked with reject flag asY

The process where clearing is initiated is calledClearing house

In the zone field you first typeDate

To upload the data file, on the Finacle user menu screen typeTTUM

To mark the returns in checkmark you need to openReturn processing


window

Before starting the merging process the system prompts for the zone
inMerge file menu screen/Merge file panel screen

Cheque returns can be verified inThree steps

Entries of the Finacle upload file are reverified inFinacle

To reverify the Finacle upload file, in the Finacle user menu enter TM

One done with all the corrections in one batch click Submit

What does the NCR machine does Captures images of cheques and sorts
them branch wise

When print word screen appears type in the following 1,2


After manual verification each screen is also verified withICTM screen in the
finacle application

In clearing transaction upload maintenance screen type : Name in


the report field

In the inward clearing process batch balancing is the next step


after : Reject re-entry

Signature of the customer is matched against :Speicmen in the


records

Cheques are modified manually only after : Being verified against


the scanned images

Image files are taken from the chequemark application through


payee details entry in : Administration tools menu

Clear balances allows customers to : Withdraw funds

Start the reject re-entry process by clicking on : Document


processing

In the RBI return file generation window select the : Zone from the
dropdown list

The application displays invalid field details in : Invalid field


description area/Error description area

Before you start posting the cheques in the relevant zone, you have
to : Suspend it

To display the validation report on the foreground : Type F4 /Type F


Once the files are updated in the Finacle zone wise, a file is
generated for the vendor to add : Payee updation

In the ICTM screen to check the amount blocked in the account check
the : Avail field

In print menu you have the option of printing :

Step 4 in acknowledge the encoding file is : Select yes from the drop
down menu of data file present field/From the acknowledge menu
select receipt number

To select print queue enquiry in the background menu : Option code


PRTINQ/type no 13

Put no of prints required in : No of copies field

Which function key to press to return to the inward clearing menu :


F4

If data entered is incorrect the system displays : 0

Verify the displayed account details with the physical cheque:


Manually

In how many steps you can upload the data file into the Finacle :
Three

List of all cheques in the field are displayed When you enter yes

----------------------------------------------------------------------------------------------
------------------------------

Section: 1. Clearing

----------------------------------------------------------------------------------------------
------------------------------

-
-Signature of the customer is matched against

-In the ICTM screen to check the amount blocked in the account
check the

-Purpose of marking cheque return in Finacle is

The details to be verified in the ICTM screen against each record are : Cheque
date

Where are the batched cheques that are to be balanced displayed : Select
batch windowRegularizing a zone is a batch activity to :Convert shadow
balances to clear balance
Incase of any discrepancy cheques are sent to : 1.2.

To generate the file on the Finacle menu type command :EXECOM

Checking the cheque date is necessary because :Both of the above

Select location of file from : File name box

In the document processing window you click on : RBNL - LBNR marking

Batch balancing window consists of : Cheque balancing area

Actual process of batch balancing is done in : batch balancing screen

Click the mark button to change the status of the batch to : Balanced

RBNL stands for : Received but not listed

Purpose of marking cheque return in Finacle is : Release amount that was


carved at the Finacle processing stage

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Clearing

------------------------------------------------------------------------------------------------------------
----------------

-The details to be verified in the ICTM screen against each record are

-Once the files are updated in the Finacle zone wise, a file is generated for
the vendor to add

-Which function key to press to return to the inward clearing menu


-

-Customer`s instruction no match

After manual verification cheques are also verified with ICTM screen in :
finacle

Once the return charges file is created it has to be converted into : Pdf format
/Txt format

Return memo is generated because : to send it to the customer

Vendor delivers the updated payee name file to : Service branch

RPC stands for :Regional processing center

Posting is done in : Manual mode

Entering name, clearing date, zone code, name of file sent by the vendor :
Completes file upload /Completes data download

Before uploading data file into Finacle the vendor : Bank wise cheques

Softwares used for outward cheque processing are : ChequeMark

File received from the bank is uploaded into:Finacle

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Clearing

------------------------------------------------------------------------------------------------------------
----------------

-To begin data capturing process click on the

-Vendor delivers the updated payee name file to


-

-Posting is done in

-Select location of file from

-To select print queue enquiry in the background menu

-Before uploading data file into Finacle the vendor

-File received from the bank is uploaded into :

To generate exception report select : view button

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Clearing

------------------------------------------------------------------------------------------------------------
----------------

-Return memo is generated because

-First sub activity within chequeMark processing is to

-To generate exception report select

-Step 4 in acknowledge the encoding file is

-In the inward clearing menu select MICZ option by

-Softwares used for outward cheque processing are

-Once the return charges file is created it has to be converted into

Pratic que all needed


Banking ombudsman is a person who handles customers in a bank false\

Can a banking ombudsman decide whether a complaint filed by the


complainant causes loss or damage to the complainant? Yes

Pratic que all needed

Banking ombudsman is a person who handles customers in a bank false\

Can a banking ombudsman decide whether a complaint filed by the


complainant causes loss or damage to the complainant? Yes

In of rejecting an award passed by the ombudsman by the bank, the bank


should approach the appellate authority with in 15 days//////wrong

When a complaint is lodged with banking ombudsman, the complaint is sent


toNodal officer appointed by the bank in each state

A complaint can be filed by calling Ombudsman on phone. False

Which of the following statements is not correct about Banking ombudsman?


Works for improving the standards of banking services

Who can file a complaint? 2

Banking ombudsman scheme was first introduced in the year 1995

All Banks should take due care regarding complaints lodged with banking
ombudsman. True

BO after receiving a complaint tries for xxxxboth

The Banking ombudsman is a xxxxxxlegal representative who fights for the


customer`s cause against the bank false

Prior sanction of chairman is required by the bank for approaching the


appellate authority. true

Banking ombudsman sends yearly report on June 30 toGovernor RBI

Banking ombudsman scheme 2006is the scheme of rbi

ABC bank has refused to issue a demand draft since the counter staff has lot
of other work. Can a customer approach the banking ombudsman in this
case? Yes

What are the ways in which people usually complain?All the above
Who appoints a Banking Ombudsman? Rbi

Banking Ombudsman is aJudicial Authori

SEBI has the power to interfere in the working of the banking ombudsman.
False

A complainant is not pursuing the proceedings in the office of Banking


ombudsman with diligence? Can BO reject the complaint? yes

Mr.Lal couldn`t make an urgent bank draft even though he made his request
during the banking hours because the bank employee claimed that there was
too much load on him that day. Can a customer approach the banking
ombudsman in this case? Yes

A Banking Ombudsman is a person whoRedresses customer complaints

An award is passed if an agreement is not reached between the bank and the
complainant with a period of one month

Banks have to place all the awards passed by the ombudsman before the
shareholder`s meeting.

False

ppointed for a period not less than x 2 year

Which of the following details not required for lodging a complaint with
banking ombudsman?Name and address of the witnesses

Can a complainant approach the Banking ombudsman without even filing a


complaint with bank? No

According to banking ombudsman scheme 2006 , a complainant must fill the


prescribed form, to made available with every branch, to file complaint with
the banking ombudsman. False

Can an advocate represent a complainant in the office of the ombudsman?


No

Can a depositor deposit more than one cheque at a time? Yes

Banking ombudsman is an officer of Rank ofGeneral Manager

An appellate authority can all


Which of the following is not a means to lodge a complaint to banking
ombudsman? Call

Appellate authority has the power to dismiss an appeal. true

Any official working in RBI can be appointed as a Banking Ombudsman. No

Banking Ombudsman is aJudicial Authority

Conciliation mode is used by the ombudsman to settle the complaint. True

Can an authorised representative file a complaint on behalf of the


complainant to ombudsman? true

anking Ombudsman is a quasi judicial authority appointed by RBI true

Can a bank reject an award passed by the banking ombudsman?Yes

Chairman of a bank can be appointed as an Appellate authority. No

Can a complaint be made on a subject on which proceedings are taking place


in the judicial court / tribunal? no

Can an appellate authority give fresh guidelines to the banking ombudsman


on the award passed by the ombudsman? Yes

Mr Verma`s pension for the month has not been disbursed because the bank
had not been able to complete the required documentation on time. Can a
customer approach the banking ombudsman in this case? Yes

A complaint can be lodged with the banking ombudsman when the


complainant did not receive a satisfactory reply from the bank with in 1
month

What action does the Banking Ombudsman take if a bank is unable to reply to
a complaint with in one month or extended reasonable time, of receiving the
complaint from the banking ombudsman?Passes an award which a bank must
comply

RBI has advised all the banks to place all awards passed by the ombudsman
before theCustomer service committee
What does pecuniary jurisdiction means? xxxf Judicial authority limitation

CICI bank has a centralised tracking system for tracking a customer


complaint received from the ombudsman true

Can a complainant approach the ombudsman on an event that occurred 2


years ago? No

Can a banking ombudsman reject a complaint at any stage yes

A customer wanted to deposit money in the bank account. The Bank refused
to accept the money because the customer \gave small denominations notes
of Rs1, Rs 2. Can a customer approach the banking ombudsman in this case?
Yes

Who is the appellate authority whom a bank can approach in case of rejecting
an award passed by the BO? xxxxxCgm

Banks have to place all the awards passed by the ombudsman before the
shareholder`s meeting. flase

Which of the following complaints are not related to deficiencies in banking


services? xxxxxxxx The bank has refused to close the customers account
because it does not want to lose the customer\\The bank has imposed a late
fee with out informing the customer because the customer was unable to pay
back the loan on time. ((((((((( ( above both are wrong)))))))

Can an appellate authority modify the award passed by the Banking


ombudsman? Yes

A particular complaint does not cause any loss / damage or inconvenience to


the complainant Can the case be rejected by Banking Ombudsman (BO) ? yes

Can a complaint be lodged on an issue pending with tribunal? no


FCRM generates a unique number for every complaint received fro the
banking ombudsman.:- TRUEThe turnaround time for servicing customer
complaint at ICICI is (XX 24 )) 5-6 days

The Banking ombudsman redresses complaints that are mentioned in ---------


of the banking ombudsman scheme clause 8

Banking ombudsman scheme is revised in the year 1997. false

The Banking ombudsman is a legal representative who fights for the


customer`s cause against the bank false

A complaint should be made with in ------ of occurrence of an event that led to


the complainant lodging a complaint. 1year

Who is the appellate authority whom a bank can approach in case of rejecting
an award passed by the BO? Dept govrn

In of rejecting an award passed by the ombudsman by the bank, the bank


should approach the appellate authority with in xxxxxx30 days of receipt of
the award

When a complaint is lodged with banking ombudsman, the complaint is sent


toNodal officer appointed by the bank in each state

A complaint can be filed by calling Ombudsman on phone. False

Which of the following statements is not correct about Banking ombudsman?


Works for improving the standards of banking services

Who can file a complaint? 2///wrong

Banking ombudsman scheme was first introduced in the year 1995

All Banks should take due care regarding complaints lodged with banking
ombudsman. True

BO after receiving a complaint tries for xxxxboth


The Banking ombudsman is a xxxxxxlegal representative who fights for the
customer`s cause against the bank false

Prior sanction of chairman is required by the bank for approaching the


appellate authority. true

Banking ombudsman sends yearly report on June 30 toGovernor RBI

Banking ombudsman scheme 2006is the scheme of rbi

ABC bank has refused to issue a demand draft since the counter staff has lot
of other work. Can a customer approach the banking ombudsman in this
case? Yes

What are the ways in which people usually complain?All the above

Who appoints a Banking Ombudsman? Rbi

Banking Ombudsman is aJudicial Authori////wrong

SEBI has the power to interfere in the working of the banking ombudsman.
False

A complainant is not pursuing the proceedings in the office of Banking


ombudsman with diligence? Can BO reject the complaint? yes

Mr.Lal couldn`t make an urgent bank draft even though he made his request
during the banking hours because the bank employee claimed that there was
too much load on him that day. Can a customer approach the banking
ombudsman in this case? Yes

A Banking Ombudsman is a person whoRedresses customer complaints

An award is passed if an agreement is not reached between the bank and the
complainant with a period of one month

Banks have to place all the awards passed by the ombudsman before the
shareholder`s meeting.

False

ppointed for a period not less than x 2 year

Which of the following details not required for lodging a complaint with
banking ombudsman?Name and address of the witnesses
Can a complainant approach the Banking ombudsman without even filing a
complaint with bank? No

According to banking ombudsman scheme 2006 , a complainant must fill the


prescribed form, to made available with every branch, to file complaint with
the banking ombudsman. False

Can an advocate represent a complainant in the office of the ombudsman?


No

Can a depositor deposit more than one cheque at a time? Yes

Banking ombudsman is an officer of Rank ofGeneral Manager

An appellate authority can all

Which of the following is not a means to lodge a complaint to banking


ombudsman? Call

Appellate authority has the power to dismiss an appeal. true

Any official working in RBI can be appointed as a Banking Ombudsman. No

Banking Ombudsman is aJudicial Authority

Conciliation mode is used by the ombudsman to settle the complaint. True

Can an authorised representative file a complaint on behalf of the


complainant to ombudsman?False////true

Banking ombudsman scheme 2006 is the scheme of/////wrong

anking Ombudsman is a quasi judicial authority appointed by RBI true

Can a bank reject an award passed by the banking ombudsman? yes

Chairman of a bank can be appointed as an Appellate authority. No

Can a complaint be made on a subject on which proceedings are taking place


in the judicial court / tribunal? no

Can an appellate authority give fresh guidelines to the banking ombudsman


on the award passed by the ombudsman? Yes

Mr Verma`s pension for the month has not been disbursed because the bank
had not been able to complete the required documentation on time. Can a
customer approach the banking ombudsman in this case? Yes
A complaint can be lodged with the banking ombudsman when the
complainant did not receive a satisfactory reply from the bank with in 1
month

What action does the Banking Ombudsman take if a bank is unable to reply to
a complaint with in one month or extended reasonable time, of receiving the
complaint from the banking ombudsman?Passes an award which a bank must
comply

RBI has advised all the banks to place all awards passed by the ombudsman
before theCustomer service committee

What does pecuniary jurisdiction means? xxxf Judicial authority limitation

CICI bank has a centralised tracking system for tracking a customer


complaint received from the ombudsman true

Can a complainant approach the ombudsman on an event that occurred 2


years ago? No

Can a banking ombudsman reject a complaint at any stage yes

A customer wanted to deposit money in the bank account. The Bank refused
to accept the money because the customer \gave small denominations notes
of Rs1, Rs 2. Can a customer approach the banking ombudsman in this case?
Yes

Who is the appellate authority whom a bank can approach in case of rejecting
an award passed by the BO? xxxxxCgm

Banks have to place all the awards passed by the ombudsman before the
shareholder`s meeting. flase

Which of the following complaints are not related to deficiencies in banking


services? xxxxxxxx The bank has refused to close the customers account
because it does not want to lose the customer

Can an appellate authority modify the award passed by the Banking


ombudsman? Yes

A particular complaint does not cause any loss / damage or inconvenience to


the complainant Can the case be rejected by Banking Ombudsman (BO) ? yes
Mr. Gaurav`s loan application has been rejected on the basis of the past
experience of the bank with a customer of similar profile. Can a customer
approach the banking ombudsman in this case?:-yes

Banking Ombudsman is appointed for a period not less than:-3

The Banking ombudsman redresses complaints that are mentioned in clause


5 of the banking ombudsman scheme:- FALSE

A bank should send compliance report on the award passed by the banking
ombudsman within one week of accepting the award.:- TRUE

-Which is the coordinating body for the international group of financial


intelligence units (FIUs) to promote and enhance international cooperation in
anti-money laundering and counter-terrorist financing?

-______ takes into account the risk management efforts of a bank while
computing the regulatory minimum capital.

-Due to the interrelationship of businesses between different financial


services in the same marketplace, the failure of any one of them can have
adverse consequences for the rest of them. This is known as ______ Risk.

-In the inspection rating model `CAMELS`, L stands for ____

-Requirements to be put in place by the bank as a part of Anti-Money


Laundering is

-In the inspection rating model `CAMELS`, A stands for ____

-Overseas operations are not covered by Regulatory Inspections.

-ARROW stands for

-Preserving client confidentiality of information includes all of the following


except

-Privacy Act in the United Kingdom is

-____ issued the Anti Money Laundering international best practices on


correspondent banking and private banking.

-The objective of this organization is to contribute to improved supervision of


the insurance industry on a domestic as well as on an international level and
to maintain efficient, fair, safe and stable insurance markets.

-BCBS stands for _____.


-Principles of impartiality in Intra - Group Transactions and Exposures is
provided in which of the following?

-Compliance function being a specialized activity can be outsourced to


external parties.

-The term Regulation in banking refers to _____.

-If a relationship manager suspects ethical wrongdoing amounting to breach


of any law \ regulation amongst a group of employees, he \ she should

-Compliance tools in the form of E-circulars \ checklists and FAQs on key


aspects of compliance are provided by _____.

-The sole objective of imposing a regulation is to fill the information gap that
exists between consumers and financial services businesses, by imposing
standards of business conduct upon financial services.

-The monthly magazine / newsletter issued by the compliance group is ______.

-Who among the following is responsible for ensuring a robust compliance


culture within the organization?

-What does IOSCO mean?

-Employment contract is considered as one of the compliance tools.

-Within the financial services industry, the Regulation applicable to all


jurisdictions and all businesses is same

-All new product and processes can be launched only after taking approval
from

-In financial services industry compliance means meeting with ______.

The complaints handling policy primarily is aimed at


-In the inspection rating model `CAMELS`, C stands for ____

-Financial institutions today do not require any regulations \ guidelines since


the customers are aware of the market information and are able to assess the
risks of the products.

-An overriding objective of a highly regulated compliance environment is that

-Oganizational DNA anchor with respect to Compliance is _____

-A major factor behind Financial institutions being highly regulated is

-____ issued the Anti Money Laundering international best practices on


correspondent banking and private banking.

-Given below are some of the objectives of having a financial services


regulation. Identify the odd one out.

-Inspections cannot be carried out on the basis of seeing the entity`s name in
other investigations.

-CACs model is used by RBI to rate______.

-In the inspection rating model `CAMELS`, L stands for ____

-Who among the following is responsible for ensuring a robust compliance


culture within the organization?

-Compliance function at the Group is not independent and distinct from the
Internal Audit function.

-ARROW stands for

-In which of the following areas Compliance Risk identification is not involved?

-Consolidated Know Your Customer (KYC) \ Anti Money Laundering Risk


Management.

-As per the compliance framework, each of the regulatory requirements


would be mapped into

-___________ is the central bank of Singapore.

-Within the financial services industry, the Regulation applicable to all


jurisdictions and all businesses is same

-Due to the interrelationship of businesses between different financial


services in the same marketplace, the failure of any one of them can have
adverse consequences for the rest of them. This is known as ______ Risk.
-If a relationship manager suspects ethical wrongdoing amounting to breach
of any law \ regulation amongst a group of employees, he \ she should

-Which of the following are not the key Components of Compliance Risk
Management

-The objective of this organization is to contribute to improved supervision of


the insurance industry on a domestic as well as on an international level and
to maintain efficient, fair, safe and stable insurance markets.

-Identify which amongst the following is not a consequence of non-


compliance with any regulation.

A customer `I would rather buy gold coins from my family jeweller whose
quality I trust.` How will you deal with this objection? Ma`am here
is the purity certificate for the gold coin.

A customer is extremely agitated because he has had to wait for a long time.
How will you respond to the customer. `Sir, I know the wait is really
frustrating. I can see why you are upset. However, now I will do all I can to
ensure that your problem is promptly resolved.`

Which of the following statements is true for gathering information?


Ask questions to understand the customer`s needs

You have explained the features and benefits of the Current Accounts, now
the customer has shown interest in the product. What would you do / say
next? So, do you feel that you should open a Current Account with us?

How can you handle objections due to a misunderstanding?


Rephrase the customer`s concern as a question

Which of the following questions is appropriate to seek permission from the


customer to ask him questions? Sir, may I ask a few questions to
understand your need better so that I can recommend the most suitable
solution for you?

Which of these is a benefit? With our extensive ATM network, you


are sure to have access to you money anytime, anywhere

Identify the type of question `How important is it that you should be able to
access your account instantly?` Closed

State whether True or False Telling a customer about features can actually
cause information overload and ultimately disinterest. TRUE

Which of the following statements best describes a benefit? It is


the value that the customer receives
Identify the type of question `How do you plan to manage your son`s
financial needs when he is college?` Closed wrong

State whether true or false Objections related to doubt can be handled by


offering proof in the form of proof of statement or proof of source.
TRUE

What is cross selling? Identifying customer`s additional


needs and meeting these needs

After which of the following steps do we gain commitment from the


customer? Making recommendations

In the final reckoning, buying decisions are based on _____________.


(Fill in the blank) Value

Which of the following is a fact and not fiction? Effective


selling means, uncovering a need and meeting it

How can you check for agreement from the customer? Ask a closed
question

Identify the type of question `You prefer a debit card or a credit card?
Closed

Identify the type of question `Will it be an issue to maintain a quarterly


balance of Rs 10,000?` Closed

Which of the following statements is true for making recommendations?


Ensure that both you and the customer agree on the solution
wrong

How does gaining commitment help us? Helps us to recommend a


solution

After you have made a sale, what will be your next step? Ask more
questions to identify other needs wrong

CMS hub controlsBoth of the above

Key players in acquiring and making a CMS service operational are2 to 4

Solution manager is one of the key person inAcquiring and making a CMS
service operational
What service does ICICI Bank provide to corporates for payment of
dividend/interest/redemption and refund orders. Payable at Par

Vishesh Chemicals Ltd.want to know that when are the cheques received by
clearing house, presented to the paying bank? Day 0

Collection process in India isTime consuming

Cheques that can`t be processed in High value clearing are processed


inMICR

ICICI Bank has presented certain cheques for clearing. The cheques are
drawn on ABC Bank. What would constitute a claim?aggregate amount of
the value of cheques presented to the other bank

Corporates are outsourcing their accounts payable to banks becauseIt is a


non-core business activity

Cheque is drawn and presented where ICICI Bank has correspondant tie-up.
The clearing is done throughI-SmartCollect

NEFT request needs to be initiated by Payer

Local cheque collection involves the collection of cheques on behalf of


Service branch / Customer

Some advantages of CMS are1 to 4

If payment products are to be sold under single USP, it would be Simplifies


payment and advice processing / Facilitate disbursement of funds

Role of the service branch between the clearing house and the branch is
Primary / Intermediary

What is the difference between DD (Demand draft) and PO (Pay order)? In


DD drawn on and payable location can be different but in PO it has
to be same

Fraud prevention is aControl benefit

Primary activity of CMS hub consists of Both of the above

Yes Bank and No Bank have presented their respective cheques for clearing.
After netting off, the settlement between them would happen by way of
Cheques / Banker`s Drafts

Salary Corp wants to simplify its salary payment. Which of the following
would be a convenient and faster mode?ECS credit clearing
Electronic clearing can handle uptoAny number of transactions can be
processed

The reports on WEB CMS are available onDay + 1 basis

Which is a prefunded outstation pay order?Demand Draft

What conditon does the sender`s request for fund transfer containInitiation
date for fund transfer

First major step towards modernization of payments system in India is


Setting up clearing houses / Computerization of clearing operations

Why is the clearing infrastructure in place?address movements of


instruments between presenting and drawee branches

In Mumbai, the Backbay Branch represents ICICI at RBI clearing house. Such
branches are termed as Settlement branch

How are the payment products usefulFacilitate disbursement of funds

Who is the largest player in CMS in India today ICICI Bank

CUCCA is a software system where client can lodge UCC instruments for
collection. FALSE

One of the major step towards modernization of payment systems in India


isAutomating the clearing system

Indinet.com has given a NEFT instruction to your CIBD branch. Transaction be


considered to be initiated when Sending bank issues a receipt

Which of the following factor represents Credit decision for a bank? Debit
cap / Bilateral line

CMS rectified the drawbacks of collections and disbursements byBoth of the


above

Your colleague inquires about the number of clearing zones managed by RBI
and SBI and other banksRBI 15 and SBI 54

The parties to a fund transfer under NEFT system are 1 to 5

Your friend has issued below mentioned three types of instruments. In which
mode would his account be debited on clearing only Cheque

What are the basic component of CMSManagement of Collections and


receivables
Any instrument other than a local insturment is calledUpcountry
instrument

CMS rectified the drawbacks of collections and disbursements byBoth of the


above

Requirements for ECS credit clearing are at-least 2500 transactions per
settlement and maximum limit is 0.5 mn per transaction

Which of the following is pre requisite for quick transfer of NEFT messages?
Networked banks should be part of the system

ECS debit clearing has no maximum limitTRUE

Which of the following steps is not a part of clearing process Bearer


deposits the check with the presenting bank / Bearer withdraws
funds

Efficient cash management service isBoth of the above

You intent to apply for an access to CMS software used by ICICI bank. Under
which module would you submit your LAM request? All of the above /
Branch module / Hub module

What are the two broad categories of collection products?1,3

For performing NEFT transaction both the sending and beneficiary bank
should be part of NEFT systemTRUE

You have been assigned your first CMS client. The success of your CMS
offerings would largely depends onIdentifying client`s needs

Cheque outsourcing providesBoth of the above

Claim based systems were introduced in Mumbai

ABC Ltd.has opted for UCC CORR product. You need to communicate the
processing time taken for correspondent Bank arrangements. It is 6 to 7
days8 to 12 days

Today banks must disclose information such as Cash reserve ratio /


Reserves

Banking System in India is affected byBoth of the above

One of major factors in a CMS deal is float. Which of the following precisely
defines float? Funds realised but not withdrawn by client

Success of CMS at ICICI Bank lies inBoth of the above


There could be counter return on Day 2 / Day 3

The total clearing cycle including the return clearing introducesTime lag

Account manager at nodal branch is primarily entrusted with the function of


Acquiring CMS client and making CMS services operational

Which benefits allow clients to manage their internal processes Control


benefit

What ensures the optimum utilization of working capital?Both of the above

Which is the basic component of cash management service? Liquidity and


investment management services

Role of bank`s branches in the CMS process is toBoth of the above

NEFT is ideal for low value transactions, which meansless than 10 lacs

Some benefits of CUCCA are 2,4,5

One of your prospective client wants to know the approx value of CMS
transactions handled during a year. It is INR 1600 bn / INR 1700 bn

For a cheque to be presented in high value clearing, the value of cheque


should be greater than10 lacs

You have almost closed a CMS offer with a client. They are only worried about
marking of returns due to time lag. You would explain that the time lag will
continue so long as presentation of the physical cheque is required by
the banking law

Most common method of fund transfer in India isCheques

First tier of the Indian banking system consists of Public Sector / Reserve
Bank of India

You have deposited a transfer cheque in your account with ICICI Bank. The
remitting branch can reject the request when Both of the above

Some benefits of NEFT are 2,3,4

Clearing in 15 zones is managed byRBI

Invest Fund Capitals are coming up with an IPO and there after they would be
declaring an interim dividend. Which payment mode is suited for interest and
dividend payments, refund orders, share buybacks and open offers. 2,3
In which type of clearing the amount is credited to the depositer`s account
even before the fate of the instrument is actually known High value
clearing

For a new client who is responsible for setting up the master data.Hub

The four components of CMS are1,2,3,5

Major foreign banks in the CMS arena are HSBC

Customer acquisition process explains the role of CMS in ICICI bank /


Success of CMS in ICICI bank

Tools available to Indian corporates to facilitate effective management of


liabilities are Cash reserve ratio / Time deposits available for 7 to 5
years

Indian Banking system isTwo tiered

Zed Plus Associates has sent a stop payment instruction for two instruments.
One is a cheque and the other is a DD. You would Reject Both / Accept only
DD / Accept both but DD only if it is supported by indemnity or
original DD

Fund transfer in NEFT system can`t be done unlessSending bank and the
beneficiary bank are part of NEFT

What is not allowed by regulations of India?Cross-border netting

Payment process is completed only afterReturn clearing

In up-market cheque collection ICICI bank offers how many products? 4 / 3

Which of the below is the key goal of the corporate treasurer? Both of the
above

Ball Point Ltd.has uploaded an ECS file where amount for one of the records is
Rs.25 million and 75 paise. The record would get rejected because Both of
the above

The parties to a fund transfer under NEFT system are1 to 5

Call money transaction is an Inter-bank transaction

`Single credit, multiple debits` meanECS debit clearing


Most stocks have beta values in the range of 0.5 to 1 false

Commiting money to something one does not understand is called


investment false

Volatility (s) is normally in the range of _________ to _________ for an equity


mutual fund portfolio 15 to 20

The return correlations among stocks and bonds bills are high hence holding
these investments in a portfolio is ineffective false

If you invest Rs.1,00,000 in a equity mutual fund for a period of 40 years


which earns you a return of 12%. At the end of this period, through the power
of compounding, your earning will be 4.01L false

n investments the safest road is always the best. False

An investor needs to understand his __________ in order to match it with the


various available investment choices.Return dynamics false

Which of the following statements are true?The return correlations among


stocks and bonds bills are low hence holding these investments in a portfolio
is effective

Beta DOES NOT measures a stocksNon-diversifiable part of Market risk false

The important thing to remember about stocks, though, is that an investor


doesn`t lose anything until he _____________. Sells

An investors comfort to see his investment decrease in the near term while
waiting for it to increase over the long term is termed as false

Portfolio diversification generally aims at enhancing return false

How active an investor wants to be in management of his money is


dependent on the time that the investor wants to spend on investing. true

As per the `Rule of 72` the principal will double at compounded at the rate of
7% in 7 years false

As per John Bogle, investing is an act of Planning, a willingness to postpone


present consumption and save for the future. false

In the compounding formula, V = (P)*(1+k)^n, P stands for principal

Following are the sources of risks which are Firm specific, except tax rates
n investments the safest road _ long term strategy

______________ is the measurement of an investor`s willingness to suffer a


decline in the value of investments, while waiting and hoping for them to
increase in value risk tolerance

Which of the following statements are true about market risk premium? All of
this false t is the additional return over the risk-free rate needed to
compensate investors for assuming an average amount of risk.

Before investing in any companies equity, one must look at the following,
except stock exchange index

As per Warren Buffet investing is the act of seeking Price at least sufficient to
justify the amount paid false

Investment risk is related to the probability of earning a highly negative


actual return false

Investments with wider variation in returns non of these false less risky false

Volatility (s) is normally in the range of _________ to 30% for an average equity
stock 0.15 false

As per the `Rule of 72` the principal will double at compounded at the rate of
9% in 8 years true

Will the investor need to live off the investment in later years? - is a
statement associated with Retirement Planning. True

Calculate the mean for the following data points 23,23,23,24,24,24,25,25,25


is 24

Risk adjusted performance brings out the absolute post tax profit ordering
false

As per the `Rule of 72`, at 8% per annum an investment would take 10 years
to double true

In which approach a regulator is responsible for regulation of multiple units


and functions and for the fulfillment of all regulatory objectives?

1
The sole objective of imposing a regulation is to fill the information gap that
exists between consumers and financial services businesses, by imposing
standards of business conduct upon financial services.

The following are the reasons why information is collected from the customer
except for

The complaints handling policy primarily is aimed at

Money laundering is a process in which the criminals convert illegitimate


money into legitimate money.

Which of the following tools is primarily used by the regulator for promoting
market discipline?

2 now 1now 3

Which model of inspection is used by RBI?

Principles of impartiality in Intra - Group Transactions and Exposures is


provided in which of the following?

The bank needs to do extensive research and due diligence on the


customer`s profile. This is to avoid _____ risk.

Can a regulator revoke the licenses of the financial institutions who breach
prudential and market conduct requirements?

Yes

As per the compliance framework all major policies are approved by _____.

2now 1

What does IOSCO mean?


2 now 3 now 4
_____ is criticized for its `one-size-fits-all` approach, which means that it does
not give any concession to the banks which have superior risk management
capabilities.

BCSBI stands for ______________________.

2now 1

Identify which amongst the following is not a consequence of non-compliance


with any regulation.

Employment contract is considered as one of the compliance tools false

Strong coordination between risk and compliance is essential while


maintaining their independence

Yes

Which is the international organization that deals with the regulations on


derivatives?

If a relationship manager suspects ethical wrongdoing amounting to breach of


any law \ regulation amongst a group of employees, he \ she should

Inspections cannot be carried out on the basis of seeing the entity`s name in
other investigations.

The challenge of the regulators are increasing in current scenario due to


_____.

4now 3now 2now 1

Compliance function at the group is independent and distinct from the


internal audit function.

T
The primary role of compliance function is to acquire knowledge of
regulations and create framework to translate these into operational
guidelines applicable.

___________ is the central bank of Singapore.

Compliance function at the Group is not independent and distinct from the
Internal Audit function.

The compliance functionaries in the Group would not be limited to


information pertaining to their respective operations only.

T
BCBS stands for _____.

CACs model is used by RBI to rate______.

Which of the following policies provide for escalation of identified


compliance \ regulatory breach to the senior management?

1now 3now 2

Being compliant not only enhances risk mitigation but also improves
operational efficiency through better models, processes and controls.

In the inspection rating model `CAMELS`, L stands for ____

2now 1now 4

Detection of unfair practices will assist the regulator in which of the


following? More than one option may be correct.

1234

Compliance means ______.

In financial services industry compliance means meeting with ______.

______ takes into account the risk management efforts of a bank while
computing the regulatory minimum capital.

1now 2

A major factor behind Financial institutions being highly regulated is

1now 2 now 3

Compliance function being a specialized activity can be outsourced to


external parties.

Compliance tools in the form of E-circulars \ checklists and FAQs on key


aspects of compliance are provided by _____.
2

What risk can arise from a user`s inadequate understanding of the nature
and risks of the derivative transactions? More than one option may be
correct.

123

Oganizational DNA anchor with respect to Compliance is _____

Which of the following are not the key Components of Compliance Risk
Management

IRDA stands for _____.

Given below are some of the sources of risk in any organization. Identify
which amongst the following affects compliance? More than one option may
be correct.

`13

Money Laundering poses a threat to financial institutions as they are used as


channels by money launderers. What are the implications of the same?More
than one option may be correct.

123

A risk based compliance monitoring programme would help in ____. More


than one option may be correct.

1`2

The monthly magazine / newsletter issued by the


compliance group is ______.
1now 2
Identify the sources of compliance laws, rules and standards.More than one
option may be correct.

123
Important requirements to be put in place by the bank in relation to corporate
governance are

3now 2

Which of the following constitutes Compliance Risk? More than one option
may be correct.

1234

Which of the following best practices represents the guiding principle of the
privacy policy?

Inspections are driven by ____.More than one option may be correct.

134

Given below are the important areas as Regulatory hotspots . Identify the odd
one out.

1now 2now 3now 4

A compliance function should have which of the following qualities to


facilitate detection and prevention of non - compliance?

Compliance risk management is a part of the overall Risk Management


process.

Yes

In the inspection rating model `CAMELS`, A stands for ____

Which of the following is not an example of compliance risk?

Inspections are always announced inspections

Identify which if the following are the compliance tools used in ICICI Bank.
More than one option may be correct.

12
Banks can leverage compliance to not only do business more effectively but
also improve operational efficiency.

coreect

Preserving client confidentiality of information


includes all of the following except
2now 3 now 1 wrongwrong
44444
Overseas operations are not covered by Regulatory Inspections.

FSA uses ____ framework uses for risk-based supervision of its


authorized firms.

A board approved ____ is prepared to ensure that the key items


requiring senior level review and oversight are documented and are
taken up periodically.

1now 2

The term Regulation in banking refers to _____.

Compliance function is not a key element of risk mitigation within


any bank.

Business risks may lead to losses or unexpected costs, compliance


risk puts the entire organization at risk in view of annihilation risk
(risk of cancellation of license).

coreect

Consolidated Know Your Customer (KYC) \ Anti Money Laundering


Risk Management.

1now 3

Which of the following is not the key objective of a regulation?


4

Compliance risk is an integral part of business risks and processes.

ARROW stands for

2now 3

In ICICI Bank, business activities involving selling have been


significantly separated from activities of processing, by creating
independent operations units.

As per the compliance framework, each of the regulatory


requirements would be mapped into

Within the financial services industry, the


Regulation applicable to all jurisdictions and all
businesses is same
3now 2now 1wrong
FATF stands for __________.

2now 3now 1

In the inspection rating model `CAMELS`, M stands for ____

2now 1

What is considered to be a major objective of a whistleblower policy?

1now 2
Employment contract is considered as one of the compliance tools.

Requirements to be put in place by the bank as for Basel II is

Privacy Act in the United Kingdom is

2now 1now 3

Given below are some of the objectives of having a financial services


regulation. Identify the odd one out.

1now 3now 4

An overriding objective of a highly regulated compliance


environment is that

1now 2

Due to the interrelationship of businesses


between different financial services in the
same marketplace, the failure of any one of
them can have adverse consequences for the
rest of them. This is known as ______ Risk.
4now 1 nowwrong
The objective of this organization is to contribute to improved
supervision of the insurance industry on a domestic as well as on an
international level and to maintain efficient, fair, safe and stable
insurance markets.

In the inspection rating model `CAMELS`, C stands for ____

1now 3

In which of the following areas Compliance Risk


identification is not involved?
3now 1now 2 now 4wrongggg
Violation of internal policies and procedures
can result in which of the following?
1 now 2wrong
Regulation aims at protecting financial services businesses from
relationships with consumers that involve property derived from
crime or property destined to fund crime. This primarily results in

Robust mechanism for Risk Measurement of Credit, Market and


Operational Risks for assessing the capital adequacy of a bank in a
more scientific manner is

3now 2

Which is the coordinating body for the


international group of financial intelligence
units (FIUs) to promote and enhance
international cooperation in anti-money
laundering and counter-terrorist financing?
4 false
Financial institutions today do not require any regulations \
guidelines since the customers are aware of the market information
and are able to assess the risks of the products.

3now 1 now 2

The downside of non-compliance is not just heavy penalties, fines


and legal costs but also reputational damage and, in severe cases,
sanctions that can significantly affect business.

Coreect

Requirements to be put in place by the bank as


a part of Anti-Money Laundering is
2 wrong
Which of the following statements are true? In investments
risk is measured in terms of standard deviation Standard
Deviation is one of the most important measures of variation

Every rupee that is used for speculation and lost is not


working for the investor over the long-term to create
__________. An investment portfolio Wealth

If you invest Rs.1,00,000 in a equity mutual fund for a period


of 40 years which earns you a return of 12%. At the end of
this period, through the power of compounding, your earning
will be 4.01L false

An amount of Rs. 100,000 which compounds at 15% after 20


years is worth Rs. ____________ approx. 1636000

Risk Tolerance is the measurement of an investor`s


willingness to suffer a decline in the value of investments,
while waiting and hoping for them to increase in valueFalse

An investors comfort to see his investment decrease in the


near term while waiting for it to increase over the long term
is termed as Speculation. falses

In the compounding formula, V = (P)*(1+k)^n, P stands


forPrincipal

As per Benjamin Graham an investment operation is one


which, upon thorough analysis promises reasonable safety of
principal but very high return.False

Market risk is that portion of a securitys risk that cannot be


eliminated through diversificationTrue

Investing money is putting that money into some form of


`Security` - a fancy word for anything that is secured by
some assets. true
Following are the sources of risks which are Firm specific,
except Management

Volatility (s) is normally in the range of 15% to ______ for an


equity mutual fund portfolio 0.25 0.22 false

The __________ gives a better picture as it provides the


average return for a particular holding period and does away
with the limitations of a point-to-point return estimation.
Risk-reduced Return

Beta DOES NOT measures a stocks

In the compounding formula, V = (P)*(1+k)^n, P stands


forPrincipal

In investments the safest road _______________________. is a


good long term strategy false

Portfolio diversification generally aims at ______________


Enhancing return Increasing riskLowering risk

Stocks, bonds, mutual funds, certificate of deposits, etc., are


commonly termed as Gilt true

Real wealth is created almost magically through the most


mundane and commonplace principles ofAll of these

Volatility (s) is normally in the range of 5% to ___ for


government securities 0.06 0.08

The return correlations among stocks and bonds bills are


high hence holding these investments in a portfolio is
ineffective false

Every rupee that is used for speculation and lost is not


working for the investor over the long-term to create Wealth.
true
As per John Bogle, investing is an act of Planning, a
willingness to postpone present consumption and save for
the future. True

The amount of money that an investor will need to reach his


investment goal Depends on current and the future
investment scenarios with the chosen investment duration

Investing involves long term planning wherein you need to


know the following All of these

The important thing to remember about stocks, though, is


that an investor doesn`t lose anything until he _____________.
Calculates the value of investment None of these Buys false

If we adjust returns obtained for inflation we arrive at Risk


adjusted Returns. false

An investment operation as one which, upon thorough


analysis promises safety of principal and an adequate return.
true

Risk adjusted performance brings out the absolute post tax


profit ordering false

Investment risk is related to the probability of earning a


highly negative actual return false

Which of the following statements are true about market risk


premium? All of these false

Mr. Sharma, a retired person, aged 62 years should ideally


investment in Balanced Fund

Will the investor need to live off the investment in later


years? - is a statement associated with Retirement Planning.
True
Commiting money to something one does not understand is
called investment false

Which of the following statements are false about asset


allocation? Asset allocation varies with investor profilesIt is a
group of assets held togetherfalse

If beta = 1.0, the security involves no risk True

In the compounding formula, V = (P)*(1+k)^n, P stands for


Principal

An investors comfort to see his investment decrease in the


near term while waiting for it to increase over the long term
is termed as Value at risk None of these

Compounding is generation of returns on reinvested earnings


True

A highly variable return could lead to investment losses if the


investment needs to be sold True

Most stocks have beta values in the range of 0.5 to ______ 2


1.5 2.5 1 false

______________ is the measurement of an investor`s


willingness to suffer a decline in the value of investments,
while waiting and hoping for them to increase in value
Investment need

Investors normally lose money in speculative investments


because The investor didn`t take the time to understand
what he was investing in.

The return correlations among stocks and bonds bills are low
hence holding these investments in a portfolio is effective
True
Which of the following statements are true about risk
premium

The benefit of diversification through addition of more


securities dissipates after about ___________ securities 10

Ravi is 26 years old bachelor, working in a well paying job.


The ideal invsetment option for him would be Bank Fixed
Deposit Direct Equity / Equity Mutual Fund

A retired person in his late 60s, with little experience in


financial matters will ideally have Low appetite for risk

Every rupee that is used for speculation and lost is not


working for the investor over the long-term to create Wealth
true

Portfolio diversification generally aims at enhancing


returnfalse

Stocks, bonds, mutual funds, certificate of deposits, etc., are


commonly termed as ______________ Securities

Risk adjusted performance brings out the performance


ordering (assuming positive average returns). True

As per John Bogle, investing is an act of _____, a willingness


to postpone present consumption and save for the future.
Planning Faith

Consciously paying more in the hope that it can soon be sold


for a still higher price should be labeled as Investment. True

If we adjust returns obtained for inflation we arrive at


_________ Risk adjusted Returns Virtual Returns Real Return

Which of the following statements are true? If beta 1.0, the


security is less risky than market index. All of the Above
Beta indicates a stocks _____________ relative to the market
Dividend Yield Alpha sensitivity

The rolling return gives a better picture as it provides the


average return for a particular holding period and does away
with the limitations of a point-to-point return estimation.
true

An amount of Rs. 100,000 which compounds at 15% after 20


years is worth Rs. 4,05,000 approx. true

Rs.150 invested in an equity share falls to Rs. 125 after one


year, what is the return on the investment 0.2 -0.1667

Ms. R has Rs. 10,000/-, which he invests in a bank that offers


him a rate of 20%. What would be his expected return after 3
years? 17720 17280 None of these

In the compounding formula, V = (P)*(1+k)^n, P stands for


Maturity value

Before investing in any companies equity, one must look at


the following, except Competitive Scenario It`s nature of
business and Earnings track record

In investments the safest road is always the best. True False

Investors __________ every time they commit money to


something they don`t understand. Invest Take risk
Speculate

The statement Will the investor need to live off the


investment in later years? is associated with Time Horizon

Market risk premium is the additional return over the risk-


free rate needed to compensate investors for assuming an
average amount of risk. False
As per the `Rule of 72`, at 8% per annum an investment
would take 9 years to double False

When one is investing in the stock market, one needs to


think Long-term. True

___________ is the component of total returns Both Capital


Appreciation and Dividend Yield

An Investor invests in an instrument which compounds at


12%. If the investor holds the investment for a period of 25
years the terminal value of the investment would be 425000
Cannot be ascertained

Sharpe ratio is determined by using the following expression


(Return on the portfolio-Risk Free Return)/Standard Deviation
of the portfolio return

Volatility (s) is normally in the range of _________ to _________


for government securities 5 to 7 %

Once the investor has a rough idea of how much money he


will need and how much time he has to get there. He can
start to think about what ________________ might be right for
him and what kind of ___________he can reasonably expect.
Returns Investment plan Investment plan Returns
Investment vehicles Returns

Volatility (s) is normally in the range of _________ to _________


for an average equity stock 10 to 15% -15 to 20% 15 to
20%false

Which of the following statements are false? All of these


Diversification is achieved because asset returns are strongly
correlated
Diversification is achieved because asset returns are strongly
correlated flase

Calculate the standard deviation for the following series 14,


15, 15, 15, 16,16,16,17 3.358 4.57 None of these0.9258

Which of the following statements are false? If beta = 1.0,


the security is more risky than market index.

Volatility (s) is normally in the range of _________ to _________


for an equity mutual fund portfolio 15 to 20%

Which from the following are measures of risk-reward ratio


Both Sharpe and Treynor Ratio

Market risk premium depends on Perceived risk of the stock


market

Commiting money to something one does not understand is


called speculation True

As per Warren Buffet investing is the act of seeking Price at


least sufficient to justify the amount paid false

Which of the following statements are true? The return


correlations among stocks and bonds bills are low hence
holding these investments in a portfolio is effective

As per Benjamin Graham an investment operation is one


which, upon thorough analysis promises ____________________.
Safety of principal and Adequate return

If beta 1.0, the security is less risky than average true

As per Burton G. Malkiel, investing is a method of purchasing


assets to gain profit in the form of reasonably ______________
over the long term Predictable income and / or appreciation
A widow with little experience in financial matters will ideally
have Speculative instinct Low appetite for risk

When you invest your savings in a stock, bond, or mutual


fund, you do so because you think its value will appreciate
over time True

Which of the following statements are false None of these

Lack of investment planning can lead to Assumption of


current income and consumption for the future too Saving
systematically Investing erratically

Market risk premium depends on Perceived risk of the stock


market

Before investing in any companies equity, one must look at

How active an investor wants to be in management of his


money is dependent on The time horizon Category of asset

Investments with wider variation in returns Are more risky


Are less risky Carry no risk None of these

Consciously paying more in the hope that it can soon be sold


for a still higher price should be labeled as ________________.
Buy low sell high Speculation

If you invest Rs.10,00,000 in a equity mutual fund for a


period of 40 years which earns you a return of 12%. At the
end of this period, through the power of compounding, what
will be your earning? 93,5L 93.05L

Beta measures a stocks Financial risk Non-diversifiable part


of Market risk

Sources of risk in investments include the following, except


Interest Rate Inflation
Calculate the mean for the following data points 14, 15, 15,
15, 16,16,16,17 15.5

How active an investor wants to be in management of his


money is dependent on the time that the investor wants to
spend on investing. True

As per Warren Buffet investing is the act of seeking


______________ at least sufficient to justify the amount paid
Value

In October of 1987 the US Dow Jones Index declined _______


in just one day 0.175 0.150.25

Market risk is that portion of a securitys risk that __________


be eliminated through diversification Can Cannot

Which of the following is the least risk investment? Mutual


Funds Government Bonds

During the US Great Depression, equity investments could


have lost _____ % of their value if one would have bought
stocks at the high in 1929. None of these 0.4 0.25 0.8

Investment risk is related to the probability of earning a


___________ actual return Low or Negative `

Which of the following statements are false about risk


premium All of these

An investment plan needs to consider All of these

As per the `Rule of 72` the principal will double at


compounded at the rate of 7% in 7 years false

When you invest your savings in a stock, bond, or mutual


fund, you do so because you think ________________. Its value
will appreciate over time
Which of the following statements are true about asset
allocation?

Market risk premium varies from year to year and most


estimates suggest for US that it ranges between ____________
per year 10 to 15% 4 to 8%

Investing money is putting that money into some form of


`___________` - a fancy word for anything that is secured by
some assets. Asset Allocation Program None of these
Security

Investors should not invest any money in stocks that they


will need in less than _____ months. 12 None of these 18 6

An investor needs to understand his investment style in


order to match it with the various available _____________.
Investment choices

When one is investing in the stock market, one needs to


think __________. Long-term

As per the `Rule of 72` the principal will double at


compounded at the rate of 9% in 8 years true
-Investments with wider variation in returns

-Volatility (s) is normally in the range of _________ to 30% for


an average equity stock

-Beta indicates a stocks _____________ relative to the market

-An investors comfort to see his investment decrease in the


near term while waiting for it to increase over the long term
is termed as Speculation.

-Investments with wider variation in returns

-The important thing to remember about stocks, though, is


that an investor doesn`t lose anything until he _____________.

-As per the `Rule of 72` the principal will double at


compounded at the rate of 9% in 8 years

-Risk Tolerance is the measurement of an investor`s


willingness to suffer a decline in the value of investments,
while waiting and hoping for them to increase in value
As per the compliance framework all major policies are approved by _____.

Board

The primary role of compliance function is to acquire knowledge of


regulations and create framework to translate these into operational
guidelines applicable.

TRUE

Oganizational DNA anchor with respect to Compliance is _____

Culture of Compliance

Compliance with Conscience


In financial services industry compliance means meeting with ______.

Requirements laid down in Industrial dispute acts

Requirements laid down in labour rules

Requirements laid down by applicable regulations

A compliance function should have which of the following qualities to


facilitate detection and prevention of non - compliance?

Strong monitoring capability]

What does IOSCO mean?

Inter-Group Organization of

International Organization of Security`s committee

International Organizational for Securities and Compliance

BCSBI stands for ______________________.

Banking Codes and Standards Board of India

____ issued the Anti Money Laundering international best practices on


correspondent banking and private banking.

Basel Committee]

FSA

Egmont Group

IOSCO

Corporate governance deals with the management of companies with a view


to increase shareholder value by ______. More than one option may be
correct.

All

In the inspection rating model `CAMELS`, A stands for ____


Asset Maintainance

Asset Monitoring

A board approved ____ is prepared to ensure that the key items requiring
senior level review and oversight are documented and are taken up
periodically.

E-Circulars

Calendar of Reviews

FSA uses ____ framework uses for risk-based supervision of its authorized
firms.

CAMELS

CACS

ARROW

_____ is criticized for its `one-size-fits-all` approach, which means that it does
not give any concession to the banks which have superior risk management
capabilities.

Basel I

Banks can leverage compliance to not only do business more effectively but
also improve operational efficiency.

Correct

As per the compliance framework, each of the regulatory requirements would


be mapped into

Only policy Note

Only product Note

Only process Note

ARROW stands for

Advanced, Risk-Responsive Organizational Framework


Advanced, Risk-Related Operating Framework

Advanced, Risk-Responsive Operating Framework

Being compliant not only enhances risk mitigation but also improves
operational efficiency through better models, processes and controls.

Always

Inspections are driven by ____.More than one option may be correct

All

All new product and processes can be launched only after taking approval
from

Board of Directors

Product and process approval committee

Which is the international organization that deals with the regulations on


derivatives?

IOSCO

ISDA

Compliance tools in the form of E-circulars \ checklists and FAQs on key


aspects of compliance are provided by _____.

Risk Management Group

Compliance Group

What is considered to be a major objective of a whistleblower policy?

It allows personal grievances to be made against specific employees

The anonymity of relevant disclosure to top management without


unfavorable consequences
Point out the contents of the adequate risk management processMore than
one option may be correct.

All

Compliance risk management is a part of the overall Risk Management


process.

Yes

Compliance function being a specialized activity can be outsourced to


external parties.

TRUE

Robust mechanism for Risk Measurement of Credit, Market and Operational


Risks for assessing the capital adequacy of a bank in a more scientific
manner is

Basel I

Basel II

An overriding objective of a highly regulated compliance environment is that

It ensures the existence of compliance departments

It protects and promotes the public best interest

The challenge of the regulators are increasing in current scenario due to


_____.

Product innovations in financial sector

Requirements to be put in place by the bank as a part of Anti-Money


Laundering is

Internal Capital Adequacy Assessment Policy framework

A proactive internal audit committee

Suspicious transaction \ activity reporting

Strong coordination between risk and compliance is essential while


maintaining their independence
Yes

Can a regulator revoke the licenses of the financial institutions who breach
prudential and market conduct requirements?

Yes

Regulation mainly aims at protecting ____. More than one option may be
correct.

Accept bussness

Given below are the important areas as Regulatory hotspots . Identify the odd
one out.

Anti Money Laundering

Corporate Governance

BASEL II

Business Promotion

In the inspection rating model `CAMELS`, C stands for ____

Capital Asset

Capital Efficiency

Capital Adequacy

The following are the reasons why information is collected from the customer
except for

To verify a client`s identity as required by Anti Money Laundering


legislation

To set up and administer a clients account and provide products and


services to the client

To satisfy a probe by another financial institution which is not affiliated


with ICICI Bank

BCBS stands for _____.


Basel Committee on Banking standards

Basel Committee on Banking Supervision

Compliance function is not a key element of risk mitigation within any bank.

TRUE

Due to the interrelationship of businesses between different financial services


in the same marketplace, the failure of any one of them can have adverse
consequences for the rest of them. This is known as ______ Risk.

Systematic Risk

Global Risk

Semantic Risk

Market Risk

Financial institutions today do not require any regulations \ guidelines since


the customers are aware of the market information and are able to assess the
risks of the products.

TRUE

FALSE

Overseas operations are not covered by Regulatory Inspections.

TRUE

Which of the following is not the key objective of a regulation?

Protection of Investors

To fill the information gap between financial institutions and customers

Imposing standards of business conduct

Identify the sources of compliance laws, rules and standards.More than one
option may be correct.
All

The sole objective of imposing a regulation is to fill the information gap that
exists between consumers and financial services businesses, by imposing
standards of business conduct upon financial services.

TRUE

The objective of this organization is to contribute to improved supervision of


the insurance industry on a domestic as well as on an international level and
to maintain efficient, fair, safe and stable insurance markets.

IOSCO

FATF

MAS

Consolidated Know Your Customer (KYC) \ Anti Money Laundering Risk


Management.

Group Outsourcing Policy

Group Anti Money Laundering (AML) Policy

Requirements to be put in place by the bank as for Basel II is

A proactive audit committee

Internal Capital Adequacy Assessment Policy framework

Important requirements to be put in place by the bank in relation to corporate


governance are

A proactive audit committee

The banks senior management is responsible for establishing a compliance


policy. The key features of which are ____.More than one option may be
correct.

All

CACs model is used by RBI to rate______.


Foreign Banks

Compliance risk is different from Risk management. Which of the following


are not the components of Compliance Risk? More than one option may be
correct.

All

The term Regulation in banking refers to _____.

Specific or Flexible Rules of Behavior

Rules issued by regulatory body with authority to supervise

Within the financial services industry, the Regulation applicable to all


jurisdictions and all businesses is same

Mostly

Who among the following is responsible for ensuring a robust compliance


culture within the organization?

Senior Management

Internal Auditor

Compliance means ______.

Actual knowledge abo ut the environment regulations applicable to


the organization

A major factor behind Financial institutions being highly regulated is

To ensure all deposits are insured against potential losses

To ensure regulators are protected and can promote the public interest

In the inspection rating model `CAMELS`, L stands for ____

Loyalty

Liquidity

Given below are some of the objectives of having a financial services


regulation. Identify the odd one out.

Fair access to market facilities for the consumers


Promotion of fair market practices and reliable price information

Detection of unfair practices

Business risks may lead to losses or unexpected costs, compliance risk puts
the entire organization at risk in view of annihilation risk (risk of cancellation
of license).

Correct

Compliance function at the group is independent and distinct from the


internal audit function.

TRUE

FATF stands for __________.

Financial Action Task Force

The compliance functionaries in the Group would not be limited to


information pertaining to their respective operations only.

TRUE

___________ is the central bank of Singapore.

Monetary Agency of Singapore

Monetary Authority of Singapore

Privacy Act in the United Kingdom is

Personal Data (Privacy) Ordinance Act

Electronic Documents Act

In which of the following areas Compliance Risk identification is not involved?

New Regulations

New Proposals

Which of the following are not the key Components of Compliance Risk
Management

Compliance Framework
Assessment of Compliance Risk

Identification of Compliance Risk

In the inspection rating model `CAMELS`, M stands for ____

Maintenance

Monitoring

Management

Employment contract is considered as one of the compliance tools.

TRUE

Compliance risk is an integral part of business risks and processes.

Always

In the inspection rating model `CAMELS`, A stands for ____

Asset Maintainance

Asset Quality

The downside of non-compliance is not just heavy penalties, fines and legal
costs but also reputational damage and, in severe cases, sanctions that can
significantly affect business.

Correct

Which model of inspection is used by RBI?

CAMELS

If a relationship manager suspects ethical wrongdoing amounting to breach of


any law \ regulation amongst a group of employees, he \ she should

Report the matter directly to compliance

Report the matter directly to law enforcement authorities immediately

Report the matter directly as per the Whistle Blower Policy

Which is the coordinating body for the international group of financial


intelligence units (FIUs) to promote and enhance international cooperation in
anti-money laundering and counter-terrorist financing?
FSA

IOSCO

Wolfsberg Group

FATF

Egtomygroup

The monthly magazine / newsletter issued by the compliance group is ______.

U Komply

U Comply

I Komply

Regulation aims at protecting financial services businesses from relationships


with consumers that involve property derived from crime or property destined
to fund crime. This primarily results in

Protecting businesses from financial crime

Compliance function at the Group is not independent and distinct from the
Internal Audit function

Correct

Incorrect

The bank needs to do extensive research and due diligence on the


customer`s profile. This is to avoid _____ risk.

Systemic Risk

Money Laundering Risk

In which approach a regulator is responsible for regulation of multiple units


and functions and for the fulfillment of all regulatory objectives?

Single Regulator Approach


______ takes into account the risk management efforts of a bank while
computing the regulatory minimum capital.

Basel I

Basel II

Principles of impartiality in Intra - Group Transactions and Exposures is


provided in which of the following?

Arms` Length Policy

IRDA stands for _____.

Insurance Regulatory and Development Authority

Which of the following policies provide for escalation of identified


compliance \ regulatory breach to the senior management?

Group Code of Conduct

Group Compliance Policy

Group Risk Management

In case of non-repayment or late payment, the case passes onto the


collections team for recovery of the loan installment

true

Which of the following best practices represents the guiding principle of the
privacy policy?

Protecting and promoting the cost effectiveness of customer


information

To understand a clients financial situation and appropriately


advise clients on suitability
Processing Fees is a fee charged to the ________.

customer

Violation of internal policies and procedures can result in which of the


following?

Sanctions by a police authority

In ICICI Bank, business activities involving selling have been significantly


separated from activities of processing, by creating independent operations
units.

TRUE

Mrs. Gupta takes a loan of Rs. 4, 00, 000 for her Hyundai car whose total cost
is Rs. 5, 23, 000 . The ex-factory cost of the car is 5, 00, 000. The registration
charge is Rs. 10, 000, Insurance-Rs. 10, 000 and Road tax- Rs. 3000. What is
the Margin moneyes

Rs. 1, 23, 000

Money laundering is a process in which the criminals convert illegitimate


money into legitimate money.///////////wrong

TRUE

Important requirements to be put in place by the bank in relation to corporate


governance are

A proactive audit committee

Which of the following tools is primarily used by the regulator for promoting
market discipline

Encouraging timely and adequate disclosures


Preserving client confidentiality of information includes all of the following
except

Using KYC data supplied by the client documents strictly for purposes
that may assist in an investigation

The complaints handling policy primarily is aimed at

Ensuring there is minimal regulatory oversight where employees are in


breach of regulations

Managing client expectations for high networth customers

Inspections are always announced inspections

TRUE

Identify which amongst the following is not a consequence of non-compliance


with any regulate

Less potential for expansion

Penalties

Diminished reputation

Inspections cannot be carried out on the basis of seeing the entity`s name in
other investigations.

TRUE

The compliance functionaries in the Group would have limited access to


information pertaining to their respective operations.

Incorrect

Which of the following is not an example of compliance risk?

Selling unsuitable investments to a private banking customer


Balloon repayment is a term given to a structured scheme where the last
installment is pretty _______. High

Banks do not finance 100% of the cost of the vehicle/ asset or working capital
cost, because They want the customer to make an investment in
the asset

LTV stands for Loan to Value

Any change in course from the set credit policy is called as _________.
Deviation

Construction equipments cannot be financed. False

Assets depreciate over a period of time by normal wear and tear. True

Asset cost means Cost of asset being financed

Mr. Keshav had provided post dated cheques for his car loan. The bank finds
that the cheques are getting bounced from Mr. Keshav`s account. Which IPC
section would be applicable on Mr. Keshav? Section 138 of IPC

PDCs are used for a legal recourse as a cheque is a _______ instrument


Negotiable

NPV is ______ only when you get exactly your desired rate of return.
Zero

Banks usually finance 100% of the cost of the asset.


False

BiMonthly repayments are done twice every month. False

Principal Outstanding is the principal amount that is still to be


recovered from the customer. True

Who carries out the field investigation? Professionals


especially hired

In case of non-repayment or late payment, the case passes onto the


collections team for recovery of the loan installment True

Subvention is a financial contribution by an external


agency\party\body towards the rate of a financial proposal.
True

The amount that the bank has to offer as loans is fixed based on the
available capital. True
A customer had taken a loan for his car and wishes to foreclose the
loan. He pay the cheques in favor of Asset company

Amortisation can be described as a term that defines the rate\ratio


in which the EMI is split into Principal and Interest. True

Process of making the payment towards the loan requested by the


customer is called ________ Disbursement

The risk of non-repayment is ______ in longer term loans.


Higher

Making a credit decision is a balance between Customer Risk and


Asset Risk. True

A No Objection certificate is not required on case of foreclosure as


the loan amount is payed before the time. False

Cheque is an instrument and does not show intention to repay.


True

Customer risk is entirely dependent on the customers ability to pay


False

PAN Card can be used as proof for date of birth False

Credit is a subjective process. False

The depth and width of the secondary market is an important factor


to consider when giving a loan. True

In case there are gaps documentation, the file is sent to the ________
Sales team

Customer risk is entirely dependent on the customers ability to pay


---false

Asset cost include- a) Registration cost b) Depreciation c) Road tax


----a, c

______ EMI is the term used to denote a practice of taking the initial
or even a few of the installments in advance, before commencing the
repayment of the loan of the customer. Advance

If the product is technology intensive and the technology is


expected to undergo rapid changes, such products face a high risk of
obsolescence True
A customer forecloses the loan, does he need to collect No Objection
certificate? Yes

Commercial vehicles like Trucks and jeeps cannot be financed


False

In case of vehicle loans, the money is made available in the form of


cheques in the name of _______ Dealer

A de-dupe check is done to see if the applicant features on any of


the defaulter lists. True

If there is no secondary market, then the asset risk is ______.


Higher

Once all the post-disbursement document is in place, the entire file


is sent to the ________. Central Operations

Processing Fees is a fee charged to the ________. Customer

Based on ______, deals are structured and EMIs calculated for loan
repayments IRR

Structured repayments are customized to the client`s requirements.


True

Only those assets that do not depreciate should be financed


False

Subvention is used by the finance companies to ________the rate of


the financial offering to the customer. Reduce

Once the loan amount is disbursed, the asset gets delivered to the
client. True

Signature on the PDCs must match with the agreement and


signature proof True

DST stands for Direct Sales Team

Loan can be give to the customer who gives in writing that he will repay
False

No Objection certificate is issued at the termination of loan to


Facilitate removal of bank lien on the asset
LTV is decided based on a matrix of tenure, income and asset type.
True

Loan servicing includes creating amortization charts True

SOA is Statement of accounts

Larger the tenure of the loan, ______ will be the depreciation Larger

Signing of an agreement is to ensure enforceability of the loan terms and is


not a guarantee of repayment. True

Step down schemes of loan repyament is not practiced widely because of the
negative impact it has on the credit behavior of the customer. False

PDCs are instruments for collection of money True

Asset purchase is a part of ________. Post


disbursal process

TVs have a very ______ resale value. Poor

CPA is Credit processing agency

Loans with shorter tenors are preferred. True

Field investigation is an outsourced activity. True

DM gives the break up of the financials associated with the customers loan
application True

What is Margin money? Difference between Asset cost and the loan
amount

DSA means ________ Sales Agents. Direct

IRR is the rate of discount when applied to a series of cash flows,


makes the NPV of the cash flows to ____. 0

________ is the last activity in loan process. Disbursement

In case of housing loans, the tenor options would range up to ______ months.
300

Who decides whether the loan application should be considered for credit
sanctioning? Credit manager

The first step in loan process is _______ Sourcing of applications


The difference between the present value and the investment being
made is called the _______. NPV

Subvention is a financial contribution by ________ An external


company

The customers can apply loan through a) Dealers b) DSTs c) DSAs


All the options

Once the asset is purchased the documents pertaining to it needs to be


handed over to the Asset company Customer

Which is the most common and popular form of check repayment


Auto debit

In the step up scheme of loan repayment, the repayment _______ with


every completed year. increases

Sum of Principal component and the Interest component should be


_________ EMI. Equal to

What is the purpose of address proof? To ascertain ability to repay


wrong

Which of the following is Trueabout resale value? It is equal to the


cost at which it is purchased

An application ID is generated at which stage of loan process?


Credit appraisals wrong

A car used for one year has _____ resale value than the car used for five
years. Less wrong

DM in the context of loan disbursement is:- Deputy manager


-Which is the coordinating body for the international group of financial
intelligence units (FIUs) to promote and enhance international cooperation in
anti-money laundering and counter-terrorist financing?

-______ takes into account the risk management efforts of a bank while
computing the regulatory minimum capital.

-Due to the interrelationship of businesses between different financial


services in the same marketplace, the failure of any one of them can have
adverse consequences for the rest of them. This is known as ______ Risk.

-In the inspection rating model `CAMELS`, L stands for ____

-Requirements to be put in place by the bank as a part of Anti-Money


Laundering is

-In the inspection rating model `CAMELS`, A stands for ____

-Overseas operations are not covered by Regulatory Inspections.

-ARROW stands for

-Preserving client confidentiality of information includes all of the following


except

-Privacy Act in the United Kingdom is

-____ issued the Anti Money Laundering international best practices on


correspondent banking and private banking.

-The objective of this organization is to contribute to improved supervision of


the insurance industry on a domestic as well as on an international level and
to maintain efficient, fair, safe and stable insurance markets.

-BCBS stands for _____.

-Principles of impartiality in Intra - Group Transactions and Exposures is


provided in which of the following?

-Compliance function being a specialized activity can be outsourced to


external parties.

-The term Regulation in banking refers to _____.

-If a relationship manager suspects ethical wrongdoing amounting to breach


of any law \ regulation amongst a group of employees, he \ she should
-Compliance tools in the form of E-circulars \ checklists and FAQs on key
aspects of compliance are provided by _____.

-The sole objective of imposing a regulation is to fill the information gap that
exists between consumers and financial services businesses, by imposing
standards of business conduct upon financial services.

-The monthly magazine / newsletter issued by the compliance group is ______.

-Who among the following is responsible for ensuring a robust compliance


culture within the organization?

-What does IOSCO mean?

-Empl`oyment contract is considered as one of the compliance tools.

-Within the financial services industry, the Regulation applicable to all


jurisdictions and all businesses is same

-All new product and processes can be launched only after taking approval
from

-In financial services industry compliance means meeting with ______.

The complaints handling policy primarily is aimed at

-In the inspection rating model `CAMELS`, C stands for ____

-Financial institutions today do not require any regulations \ guidelines since


the customers are aware of the market information and are able to assess the
risks of the products.

-An overriding objective of a highly regulated compliance environment is that

-Oganizational DNA anchor with respect to Compliance is _____


-A major factor behind Financial institutions being highly regulated is

-____ issued the Anti Money Laundering international best practices on


correspondent banking and private banking.

-Given below are some of the objectives of having a financial services


regulation. Identify the odd one out.

-Inspections cannot be carried out on the basis of seeing the entity`s name in
other investigations.

-CACs model is used by RBI to rate______.

-In the inspection rating model `CAMELS`, L stands for ____

-Who among the following is responsible for ensuring a robust compliance


culture within the organization?

-Compliance function at the Group is not independent and distinct from the
Internal Audit function.

-ARROW stands for

-In which of the following areas Compliance Risk identification is not involved?

-Consolidated Know Your Customer (KYC) \ Anti Money Laundering Risk


Management.

-As per the compliance framework, each of the regulatory requirements


would be mapped into

-___________ is the central bank of Singapore.

-Within the financial services industry, the Regulation applicable to all


jurisdictions and all businesses is same

-Due to the interrelationship of businesses between different financial


services in the same marketplace, the failure of any one of them can have
adverse consequences for the rest of them. This is known as ______ Risk.

-If a relationship manager suspects ethical wrongdoing amounting to breach


of any law \ regulation amongst a group of employees, he \ she should

-Which of the following are not the key Components of Compliance Risk
Management

-The objective of this organization is to contribute to improved supervision of


the insurance industry on a domestic as well as on an international level and
to maintain efficient, fair, safe and stable insurance markets.
-Identify which amongst the following is not a consequence of non-
compliance with any regulation.

-Preserving client confidentiality of information includes all of the following


except

-A major factor behind Financial institutions being highly regulated is

-Important requirements to be put in place by the bank in relation to


corporate governance are

-Which is the coordinating body for the international group of financial


intelligence units (FIUs) to promote and enhance international cooperation in
anti-money laundering and counter-terrorist financing?

-Which of the following policies provide for escalation of identified compliance


\ regulatory breach to the senior management?

-____ issued the Anti Money Laundering international best practices on


correspondent banking and private banking.

-In the inspection rating model `CAMELS`, L stands for ____

-Due to the interrelationship of businesses between different financial


services in the same marketplace, the failure of any one of them can have
adverse consequences for the rest of them. This is known as ______ Risk.

-The objective of this organization is to contribute to improved supervision of


the insurance industry on a domestic as well as on an international level and
to maintain efficient, fair, safe and stable insurance markets.

-Compliance function is not a key element of risk mitigation within any bank.

-Which of the following best practices represents the guiding principle of the
privacy policy?

-Within the financial services industry, the Regulation applicable to all


jurisdictions and all businesses is same
-Consolidated Know Your Customer (KYC) \ Anti Money Laundering Risk
Management.

-Which of the following is not an example of compliance risk?

-Given below are the important areas as Regulatory hotspots . Identify the
odd one out.

-In the inspection rating model `CAMELS`, C stands for ____

-FSA uses ____ framework uses for risk-based supervision of its authorized
firms.

-Violation of internal policies and procedures can result in which of the


following?

-Which of the following are not the key Components of Compliance Risk
Management

-Which is the international organization that deals with the regulations on


derivatives?

-Which of the following tools is primarily used by the regulator for promoting
market discipline?

-The following are the reasons why information is collected from the customer
except for
-Which of the following tools is primarily used by the regulator for promoting
market discipline?

-Which of the following is not an example of compliance risk?

-As per the compliance framework, each of the regulatory requirements


would be mapped into

-The compliance functionaries in the Group would have limited access to


information pertaining to their respective operations.

-A board approved ____ is prepared to ensure that the key items requiring
senior level review and oversight are documented and are taken up
periodically.

-The complaints handling policy primarily is aimed at

-____ issued the Anti Money Laundering international best practices on


correspondent banking and private banking.

-Which of the following is not the key objective of a regulation?

-The bank needs to do extensive research and due diligence on the


customer`s profile. This is to avoid _____ risk.

-In the inspection rating model `CAMELS`, A stands for ____

-Identify which amongst the following is not a consequence of non-


compliance with any regulation.

-FSA uses ____ framework uses for risk-based supervision of its authorized
firms.

-Due to the interrelationship of businesses between different financial


services in the same marketplace, the failure of any one of them can have
adverse consequences for the rest of them. This is known as ______ Risk.

-Within the financial services industry, the Regulation applicable to all


jurisdictions and all businesses is same
------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Section : Compliance

------------------------------------------------------------------------------------------------------------
----------------

-Robust mechanism for Risk Measurement of Credit, Market and Operational


Risks for assessing the capital adequacy of a bank in a more scientific
manner is

-The complaints handling policy primarily is aimed at

-What does IOSCO mean?

-Preserving client confidentiality of information includes all of the following


except

-Privacy Act in the United Kingdom is


-Which of the following best practices represents the guiding principle of the
privacy policy?

-Which of the following are not the key Components of Compliance Risk
Management

-Employment contract is considered as one of the compliance tools.

-Given below are the important areas as Regulatory hotspots . Identify the
odd one out.

-Which of the following is not an example of compliance risk?

-Which is the international organization that deals with the regulations on


derivatives?

-Identify which amongst the following is not a consequence of non-


compliance with any regulation.

-Given below are some of the objectives of having a financial services


regulation. Identify the odd one out.
------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Section : Compliance

------------------------------------------------------------------------------------------------------------
----------------

-Requirements to be put in place by the bank as a part of Anti-Money


Laundering is

-What does IOSCO mean?

-What is considered to be a major objective of a whistleblower policy?

-As per the compliance framework, each of the regulatory requirements


would be mapped into

-Violation of internal policies and procedures can result in which of the


following?

-The monthly magazine / newsletter issued by the compliance group is ______.

-FSA uses ____ framework uses for risk-based supervision of its authorized
firms.
-Given below are some of the objectives of having a financial services
regulation. Identify the odd one out.

-Inspections are always announced inspections

-The bank needs to do extensive research and due diligence on the


customer`s profile. This is to avoid _____ risk.

Which of the following complaints are not related to deficiencies in banking


services? : The bank has refused to close the customers account because it
does not want to lose the customer

An award is passed if an agreement is not reached between the bank and the
complainant with a period of : one month

The turnaround time for servicing customer complaint at ICICI is : 24 hours

FCRM generates a unique number for every complaint received fro the
banking ombudsman. : true

In the process of passing an award BO sends a copy of the award to : Both

Banking Ombudsman is appointed for a period not less than : 3years

What action does the Banking Ombudsman take if a bank is unable to reply to
a complaint with in one month or extended reasonable time, of receiving the
complaint from the banking ombudsman? : Passes an award which a bank
must comply

Appellate authority allows further period of 30 days to the bank and the
complainant to file an appeal. T

Can a banking ombudsman decide whether a complaint filed by the


complainant causes loss or damage to the complainant? Yes

Which of the following details not required for lodging a complaint with
banking ombudsman? : Name and address of the witnesses

A complaint can be filed by calling Ombudsman on phone. False

According to banking ombudsman scheme 2006 , a complainant must fill the


prescribed form, to made available with every branch, to file complaint with
the banking ombudsman. : false

Who appoints a Banking Ombudsman? RBI

Mr. Gaurav`s loan application has been rejected on the basis of the past
experience of the bank with a customer of similar profile. Can a customer
approach the banking ombudsman in this case? : yes
Which of the following complaints are not related to deficiencies in banking
services?

-The turnaround time for servicing customer complaint at ICICI is3 to 4 days
by me

Prior sanction of chairman is required by the bank for approaching the


appellate authority. T

A bank should inform the compliance of award passed by the ombudsman


within : 15 days////wrong

Any official working in RBI can be appointed as a Banking Ombudsman. False

Banking ombudsman scheme 2006is the scheme of : RBI

The Banking ombudsman redresses complaints that are mentioned in ---------


of the banking ombudsman scheme : clause 8

A bank should send letter of acceptance of the award passed by the


ombudsman within : 15 days from the date of receipt of the award

Can a complaint be made on a subject on which proceedings are taking place


in the judicial court / tribunal? : no

Currency management

Currency notes in India are issued by

RBI

The notes which are burnt, torn, washed away are

Mutilated notes

The process of accounting takes place at _______ places

The new font size of the numerals on a note of Rs.500 is


13mmx30mm false

The_____________, in the presence of the CIT custodian, opens remitting boxes


once received at the ICMC in the receiving room. The entire activity is
recorded by a camera

Currency manager

The value of a mutilated Government note may be paid if _____________ can


be identified on the piece or one of the pieces produced by the claimant.

complete number

The new 500-rupee note has

hidden 500 in green belt

The __________ can be seen in UV light as blue.

Security thread

The engraved depth of identification mark has been increased from 83


microns to _________ microns

160microns

The grammage for Rs.1000

87.5cm

In Rs.5 and 10,________in micro lettering

only the word RBI appears


There are minimum _______ persons for each activity, under camera, with at
least three to four persons inside the processing room at any time

The latent image shows the denominational value of the note only
__________________

when it is held on the palm and viewed between 30 to 45 angle

Paper token is prepared in the following

Form DN 1

Caliper thickness is _______ for Rs.10

100 microns

Which of the following is the major portion of a number in a currency note?

7FY XXX432

A claim shall be rejected if

It cannot be identified with certainty by the Prescribed Officer

t carries extrinsic words or visible representations

______________ is a note issued by the bank,does not include government note

Bank note

The number panels of the notes are printed in

fluorescent ink
Mutilated notes are accepted for exchange under __________________

RBI Note refund rules

The optical fibres in new bank notes are ________and can be seen when the
banknotes are seen under UV

Lamp

dual color

Form ______________ is a token for acceptance of currency from public

DN1

After paying the refund to the customer, the cashier segregates the notes
submitted to the customer

into the categories of

full paid`

______________ is the branch closet to RBI, and doesthe RBI reporting

Link office

The notes rejected by the prescribed officer as unfit for refund

have to be marked `rejecte


The cashier attaches the______________surrendered by the customer to the
rejected notes

original token

In which notes the color of the security thread changes from green to blue
when viewed from different angles

100, 500 and 1000 rupee notes

The small coin depot belongs to _________

The Central Government

__________________ which glows under the ultra violet lamp

Fluorescent in number panels

The ________________ has delegated full powers to banks to exchange all


exchangeable notes for the benefit of the public.

Reserve Bank of India

The Currency Chests banks have to maintain a Small Coin Depot


of________denomination and below

50

What is the first thing that the prescribed officer does to ensure that the
notes received from the customer are adjudicated properly?

The prescribed officer begins the validation of the genuineness of the


currency

Note
RBI can issue currency notes of denominations up to

100000

The watermark in a new 100-rupee note depicts Mahatma Gandhi, which is


visible from both front and back in transmitted light and

it cannot be replicated using scanning or photocopy equipment

Section 489 B

declares using forged or counterfeit notes or bank notes as legally


punishable

The RBI makes it clear that the _______ decision is final and he may allow a
refund only if he is satisfied that all the conditions have been met

PO`s

After receiving the mutilated curency, the _______________ sends a report to


the link branch of the valuation and any deviations of the value adjudicated

RBI

____________ contain a fully embedded security thread

All

______________ is a flower like design that renders additional security to


currency notes

Hand engraved portrait


After paying the refund to the customer, the cashier segregates the notes
submitted to the customer

into the categories of

`rejected`

The pay order stamp is affixed on the notes by

Prescribed officer

__________ cameras are placed in the processing room, to capture live


recording

Soiled or slightly cut notes should be

freely accepted and exchanged at the counter itself by the cashier

The notes and the adjudicated value of the currency are transferred to the
__________ for further liasoning

with the RBI

ICMC

___________ in raised printing as an identification mark for visually impaired in


old 500-rupee note

Five solid lines


Adjudicated notes ________

have to be sent to the Currency Chest

If the key of the remitting box is not available at other end for whatever
reasons, the same can be handed over to the

CIT custodian in a sealed envelope

________________ notes are sent for shreadings

Non reissubale

New feature that has been introduced in new bank note

Electrotype Watermark

The Crew members (1Custodian, 1 Driver, 2 Guards and 2 loaders) of the CIT
Van __________to the branches before the start of operations

are introduced

Form ______________ is the register of mutilated notes, received, paid and


rejected

DN2

Bank notes are printed on a special ________ with substrate cotton and cotton
rag. This gives the note a unique `feel` and crackling sound.

watermarked paper
Who lays down the note refund rules

Local bank

ICIC

Bank notes and rupee coins are stocked in the ICMCs on behalf of the

RBI

The cashier pays the customer the exchange value of the notes ordered to be
paid by the

Prescribed officer

The thread that can be seen as a one continuous line when a currency note is
held against light

Security thread

Watermark of Mahatma Gandhi portrait can be seen as a___________ when the


note is held against the light in the new 500-rupee note

shade effect

_____________ are eligible to receive payment in case of the death of the


claimant

Legal representatives

The new bank notes will have an identification mark with an engraved depth
of

160 microns
No half value is paid for

Single number note

A note which is wholly obliterated and has become undecipherable

Imperfect note

Coins of denominations of up to _________ are called `small coins

50

______________ in new 500-rupee note glows under the ultra violet lamp

Fluorescent in number panels

Ashoka pillar emblem as the watermark

is seen in old 500-rupee note

Form ____________must be given as acknowledgement of the notes rejected


for refund

DN 3

A special intaglio feature has been introduced on the left of the watermark
window on all notes except 10-rupee note this feature __________

helps the visually impaired to identify the denomination.

82 GSM
The new banknote has paper with increased grammage of ____________ and
caliper thickness of _________

90 GSM (3) and110 microns (5)

Which of the following is true?

Cash balance = Physical cash balance + Adjudicated value of the


mutilated notes

Year of printing appears on ___________ of the banknote

Reverse

succession certificate __________ in cases involving less than 500 rupees if the
PO is satisfied on the strength of an indemnity bond in the prescribed format.

is not required

Caliper thickness is 105 microns for ___________

500

Old coins that are no longer issued by the bank branches for further
circulation

are made up of

Aluminium and cupro nickel

coins of denominations up to ____________ can be issued

Rs 1,000

The currency notes have raised __________________ which can be felt by touch
intaglio printing

The numeral 500 on the 500-rupee note and the numeral on the one
thousand rupee notes are printed in

optically variable ink

The cashier ________________ return the rejected notes to the customer

Must

Omron is an anti copying feature which appears in the form of

circles below both the sides of the Reserve Bank of India written in the
central top most part of the note

The notes rejected by the prescribed officer as unfit for refund

have to be marked `rejected`

The new bank note has paper with ____________grammage

increased

The link branch accepts the`half value` and `rejects` notes from all branches
along with Form DN 1

once a month

______________ becomes the value of the notes


The number of piecies and the denomination when multiplied

The ________________ has delegated full powers to banks to exchange all


exchangeable notes for the benefit of the public.

RBi

__________________ which glows under the ultra violet lamp

Fluorescent in number panels

After the proccessing is over an entry of each batch processed and its MIS
details are entered in the

Processing room register

While tallying the physical cash balance with Finacle, the value of the
adjucted notes is accounted as per

`Face Value`

All dustbins inside processing rooms are emptied only at the end of the day

under the supervision of the custodian

Staff members are permitted to oversee their processing any time, All
recordings are kept for _________

40

The font size for a 1000-rupee note is

14.5mmx39mm

The font size for a 500-rupee note is


12 mm

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Currency management

------------------------------------------------------------------------------------------------------------
----------------

-The cashier ________________ return the rejected notes to the customer

-The __________ would remit the full paid notes to the issue department along
with the next soiled remmitance

-While tallying the physical cash balance with Finacle, the value of the
adjucted notes is accounted as per

-__________________ which glows under the ultra violet lamp

-The 100 and 500-rupee notes contain a fully embedded security thread

-The grammage for Rs.10 to Rs.500

-The new bank note contains the portrait of Mahatma Gandhi with a

-Once the accounting of adjudicated currency notes is complete at the branch


office of the bank, the notes are subjected to further processing at the ICMC,
and then at the link branch

-Currency manager gives acknowledgement of the cash received to the


branch/ICMC

-The optical fibres in new bank notes are ________and can be seen when the
banknotes are seen under UV lamp
1. mBanks allow overdraft facility on what criteria : Facility is allowed on a
case to case basis
2. Interest on overdrafts is calculated on which method? : Daily product
method
3. Quarterly average minimum balance of Rs.5000 means : The balance
in the account will always be 0, but Rs.5000- deposited at the end of
every quarter
4. Overdraft is a facility where the customer can draw : Over and above
the balance available in the account
5. The option to choose fixed rate or floating rate is : With the customer.
6. Quarterly repayments are : Repayment every 3 months
7. Average minimum balance scheme is best over the minimum balance
scheme? : Yes, true
8. Car manufacturers would contribute a sum of money in the form of :
Moratorium.// Subvention
9. A person lends money at compound interest to be paid in 1 year. Does
this mode of lending earn him more moneythan lending at simple
interest ? : Cannot say
10.Sheetal receives monthly salary and dividends from her investments in
the beginning of the month,but she might need to withdraw the entire
amount on an emergency : Savings account with average minimum
balance option is suggestible
11.Interest is calculated on the overdrawn amount at --------------interest
for the number of days the account was in -----------balance. : a) Simple
and Debit
12.Interest is calculated on the ------------- balance between the tenth and
last date of the month in savings account : b) Minimum
13.Sirish has opened an account with Rs.10000 on Jan 1,2008. He has
withdrawn Rs.9000/- on January 12th. He deposited Rs.5000- on March
31st. : Both a and c///He has deposited Rs.5000- on the last day, so
he has satisfied the average minimum balance requirements
14.Compound Interest = P (1+------------/100)n P : a) SI /c) R
15.What are the two types of interest on fixed deposit? : a) Simple and
Compound Interest
16.Interest rate on savings account : Specified by RBI and is uniform
across all banks In India
17.While amortisation Interest is calculated on the principal outstanding at
the end of each month on ------------------balance method : Straight line
method
18.Pre EMI is the EMI paid for : Disbursement done in installments
towards construction of a house
19.Sri.Ramaswamy has received Rs.1000000 - as retirement benefit. The
deposit scheme you would advise is : Either b or c depending on the
customer`s needs
20.Cumulative fixed deposits provide highest benefit due to power of
compounding : When investors start saving early in their career and
stay invested for a longer period
21.PMT function in the MS Excel helps : To know the principal component
of EMI///To calculate the EMI amount.
22.Fee payable for borrowing the money is called : a) Interest
23.Structured repayments are : Designed to suit the cash flow of the
customer
24.EMI loans stands for : Equated Monthly Installment
25.To get the PMT value these values must be entered : Any of the
above //Amount borrowed, rate of interest and term of loan and
payments per year.
26.Amortisation defines : Split of loans into tenure//////DDDDDD
27.Annual repayments are : repayment of principal and interest every
year
28.How is average minimum balance calculated? : a) The balance in the
savings account at the end of each day is taken into account and
added up at the end of quarter. This total divided by 90 gives the
average balance in the savings account.
29.Who can get the overdraft facility from the Bank : a) Savings account
holder//c)Both (a) and (b)
30.One cannot withdraw money from the bank more than the minimum
balance maintained in the savings account : yes
31.Floating rate deposits are offered at a percentage higher than : The
benchmark rate
32.Banks offer Floating rate deposit / Floating rate loans to : Mitigate the
risk
33.The Principal component on EMI keeps : Decreasing/Increasing
34.The mode of payment of interest and the periodicity of payment
depend on the type of : c) Principal// a) Customers
35.Interest on overdrafts =--------------------- x rate of interest x number of
days : a) Amount outstanding
36.The total interest earned under compound interest scheme is higher
than the interest earned under simple interest scheme : true
37.Advance EMI is generally found in : Home loans///Personal loans
38.Sundar has an overdraft balance of Rs.36500 on September 1st. The
interest rate is 20%.What is the interest charged to the account on
September 30th, if there were no transactions in the account during
the month? : Rs.7892///Rs.600
39.Fixed interest payment option is : All of the above
40.With amortization table one can : all
41.Bimonthly repayments are : Repayment every 2 months
42.Half yearly repayments are : Every 6 months
43.With the help of subvention finance companies can : Both A and B
44.With an increase in floating rate, if the tenor goes beyond the
retirement age of the borrower : EMI is increased.
45.Interest component of EMI : Remains fixed///Keeps decreasing month
on month
46.Floating interest scheme on deposits attract : Both A and B
47.What are the facts regarding moratorium : all
48.Banks offer interest on fixed deposits for maturity periods ranging
from_____________ : 7 days to 10 years
49.Floating rate loans offered especially for : Home loans
50.Home loans` repayment period vary from : 60 to 300 months
51.Bullet repayment is : Bulk repayment after a particular period of time
52.EMI is : Fixed amount of repayment paid every month towards the loan
53.Seetha has received Rs.500000- from sale of ancestral property.She
needs money after 3 years for her daughter`s higher education..You
would recommend : Cumulative fixed deposit
54.______________is withdrawal of amount over and above the balance
available in the account : b) Overdraft
55.The amortization table calculates the : All of the above
56.What are the three factors taken into account for calculation of Simple
interest : b)Amount of deposit, period of deposit and rate of interest
57.Fixed deposit schemes offering compound interest are called :
a)Cumulative fixed deposit or Reinvestment deposit scheme
58.How is Simple Interest determined by interest rate : c)Multiplying
59.The holiday period given for the venture to take off and earn income
for repayment is called : moratorium
60.Interest is expressed in terms of : c) Percentage

--------------------------------------------------------------------------------------------------------
--------------------

Section: 1. Business Mathematics

--------------------------------------------------------------------------------------------------------
--------------------

-Quarterly average minimum balance of Rs.5000 means


-A person lends money at compound interest to be paid in 1 year.
Does this mode of lending earn him more moneythan lending at
simple interest ?
-Amortisation defines
-In Step Up schemes the monthly installment is
-The mode of payment of interest and the periodicity of payment
depend on the type of
-Who can get the overdraft facility from the Bank
-Bill discount, here `discount` means
-Advance EMI is generally found in
-Sirish has opened an account with Rs.10000 on Jan 1,2008. He
has withdrawn Rs.9000/- on January 12th. He deposited Rs.5000- on
March 31st.
-A customer wants interest to be paid every month on the fixed
deposit, is that possible
-While amortisation Interest is calculated on the principal
outstanding at the end of each month on ------------------balance
method

--=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
In Step Up schemes the monthly installment is : Increased every
quarter
At the end of the amortization table : The balance payment should
come to 0.
Interest rates changes from time to time. The risk is critical when the
contract is : For a longer period of time
In Step Down Schemes the monthly installment is : brought down
every year
What function to be selected to calculate the payment amount in excel
: PMT
Bill discount, here `discount` means : Both b and c.
Reschedulement means : Both b and c.
A customer wants interest to be paid every month on the fixed deposit,
is that possible : Monthly interest payment is not possible at all

Intermediation is the primary function of banks and mobilisation of deposits is


the first step in intermediation

TRUE

When the Rd account is opened, depositor is informed of maturity value

TRUE

Through mobilisation of deposits, banks are responsible for the following


social functions

All

What is minimum average relationship value

Total relationship of customer including his investments through the


bank like
Combined average balances in the customer`s savings and fixed
deposits

Mutual fund, gold, life insurance etc

Combined average balances in the customer`s savings and fixed


deposits

In case of Current account, each customer can choose a package to suit his
requirement

TRUE

Savings bank account provides facilities like Cash deposits and withdrawals,
clearing of local cheques, issue of ATM cards etc

TRUE

Term deposits offer absolute liquidity

TRUE

Fixed deposits are term deposits which are

withdrawable on demand

repayable after expiry of the specified term

-------- deposits are repayable on demand.

Demand

--------- is a n average balance during a period of three months

Quarterly Average Balance

In case of cumulative fixed deposit,

Interest is paid every month

Interest is reinvested every quarter

Savings account holders are allowed unlimited cheque books in a year


TRUE

Premature closure of traditional Term deposit is not permitted


TRUE

In case of ---------------- fixed deposit Interest is paid every quarter/month

Cumulative

-------- prohibits from opening savings account by business entities.

Reserve Bank of India

The rate at which interest can be paid in savings account is regulated by

State Bank Of India

Reserve Bank of India

Tax Deducted at source(TDS),

is deducted on interest paid on Fixed deposits if the amount of interest


paid to aparticular customer at a particular branch exceeds Rs. 15000

is deducted on interest paid on Fixed deposits if the amount of interest


paid to a particular customer at a particular branch exceeds Rs. 10000

Current accounts are

opened as they allow 20 transactions a month free and then fixed


charge of Rs. 50 per transaction

In case FD receipt is lost or misplaced, the depositor has to submit ----- to


obtain a duplicate receipt only after which he can renew or encash the
deposit

Request on Rs. 100 Franked document

Indemnity

TDS is deductible on

Interest paid on Savings account

Interest paid on Recurring depositif it is above Rs. 10000 per branch to


a customer
Which of the following statements are true

Demand deposits can be accepted only by Banks

Rate of interest on Savings account is paid

Half yearly

Which of the following statements are true?

Higher the level of safety and liquidity ,lower is the rate of interest.

What is a cheque

It is instruction to the bank to pay the stated amount to the person


named in cheque.

Maximum term for fixed deposit is

5 years

120 months

Each Term deposit opened by a particular customer

is treated as a distinct contract

In case of cumulative fixed deposit,

Interest is paid at the rate which was agreed at the time of opening of
the FD

Banks can levy penal interest rate if FD is closed before expiry of the
term.

Demand deposits enhance profitability of the banks

TRUE

Balances in Recurring Deposits cannot be withdrawn till the date of maturity

TRUE but premature withdrawal at reduced interest rate is possible


subject to penal interest rate

Main source of funds is

Deposits
On maturity, FD amount can be paid to third parties provided account holder
provides authorization

TRUE

Which of the following statements are true?

A customer need not give maturity instructions to the bank for the FD

HNIs are

High Networth Individuals

According to Income tax Regulations, fixed deposits in excess of Rs. 20000


cannot be repaid in cash

TRUE option

On Demand deposits

1 Rate of interest offered is low

t is OK not to respond to a business invitation. : No, it is very thoughtless and


causes a great deal of inconvenience to your host.

If you are scheduled to make a an in-house presentation which of the


following might be a suitable attire for you? : A formal shirt and trousers with
a jacket

Every employee at ICICI Bank must wear freshly washed and ironed clothes
everyday. True

While writing an e-mail, writing ALL CAPS is considered SHOUTING and


therefore RUDE. :true
If the prospective customer`s eyes are downcast and face is turned away :
he/she is shutting you out

Expression such as `Kind regards` or `Best regards` could be added before


the closure when : business acquaintances: False

To make tone and expression `visible` on a mail you could use smileys even
in a formal business communication. False

Ideally who should close a call? : either

While criticising a person it is always better to do it : in private

Whatever be the purpose business letters are always formal. : true

One must use judgmental language while offering criticism. : false

When you listen :all of the above

If you are wearing a grey trousers with a black pair of shoes, select the colour
of socks you should be wearing. : grey

You are a part of a group which was introduced to a newcomer. However your
host did not introduce you to this newcomer. What should you do? : Prompt
the host to introduce you (jovu)

If you are _________ the meeting make sure that the discussion stays on track
and that everyone gets a chance to air his or her views. Choose the most
relevant option out of the following. : hosting (jovu)false.///AAAA

Which of the following alignments is universally acceptable nowadays for


formal business letters? : American right format

When you are informing a colleague of a hygiene problem, you must ensure
that : you discuss the problem in private(jovu) all of the above

A brisk pace symbolises that you are : energetic and full of vitality

Which of the following should one acquire to provide a satisfactory customer


service to a customer? : all of the above

If you laugh a lot while talking to others, it indicates that you are : ill at ease
and nervous

Standing with your hands on your hips and tapping your foot shows that your
are : bored and distracted

When giving or receiving a card hold it with ________. : both hands


Not shaking hands could be perceived as an insult by the other person. : true

As per the attire policy for women a sari or a salwar kameez can be worn for
a normal working day. : true

You must fax copies only when the message to be sent is urgent or is
expected by the other person/party. True

If the customer makes very few gestures, one must use extensive gesturing
to make up for the customer`s lack of gestures. false

Which of the following are the key aspects of body language? : all of he above

For a good personal care, one must shower or bathe at least : once a day

You should always inform the customer of the standard turnaround time that
would be required to deliver a product and ensure that this is Ok by the
customer. : true

For a better listening, one must : For a better listening, one must (jovu) not
let their mind wander when someone is talking

You are interacting with a customer face to face and your phone rings. What
should you do? : Take the customer`s permission, answer the call and keep it
brief

If you are attending a call and the caller`s voice is not clearly audible, how
would you respond? : I am having a little difficulty hearing you. Could you
speak up please?

What might be the best reply for a compliment? : A simple `Thank you very
much` with a warm smile

Conversation is neither a discussion nor an argument. : true

The management of ICICI Bank reserves the right to examine e-mail, personal
file directories, and other information stored on company computers, if
required. True

You should use a deodorant and anti-perspirant generously but it should not
be perfumed strongly. :true

Understanding a person without judging, seeing or feeling things the way he


or she does is called as : empathy

We generally listen : b . b and c

At business functions neither men not women are helped with chairs unless
they need it. : false(jovu)
At social informal gatherings, introductions follow the hierarchy of age,
gender, and then social status.: true

If a customer had to wait before being attended to, please : apologize

To strike a good conversation, you must talk incessantly. : false

A lady working at ICICI Bank must avoid wearing footwear in which of these
colours? : b, c and d

If a call is disconnected in the middle of a conversation then, : you should


immediately call back whatever be the circumstances

What is the font and size used by ICICI Bank for all its letters and memos? :
Zurich BT 10 point

As per the Kenan-Flagler Business School study, ______% employees thought


of changing their jobs due to workplace incivili : 31

When sending checks, legal documents, proposals, or other written material,


add : a cover letter with a personal message as it adds a touch of warmth to
an otherwise impersonal enclosure

While breaking the ice one should remember to : all of the above

The _______ says in a few words what the letter is all about. : subject

A well-written letter on good stationery is much more personal, meaningful,


and touching than a telephone call or an e-mail message. : true

A call must be answered promptly, within : first three rings

The world Delivery must be pronounced as : D-LIV-ery

You should appear for a business meeting ___ minutes in advance. : 5

If you have to introduce someone, but are unsure how the name is
pronounced then : ask the person himself/herself to tell you how it is
pronounced

What are the preferable colours for formal shoes for men at ICICI Bank? : a
and c

When a call leaves one or both persons dissatisfied, the reason is more often
not the content of the call but the way it was conducted. :true

One can avoid receiving spam to a great extent, by not specifying their
corporate id while registering on any website. : true
Is it important to interpret body language of others? : Yes, it is so that you can
tune your own

If the prospective customer`s eyes are downcast and face is turned awayAR-
bit-ration

Expression such as `Kind regards` or `Best regards` could be added before


the closure when

-Ideally who should close a call?

-You are a part of a group which was introduced to a newcomer. However your
host did not introduce you to this newcomer. What should you do?

-If you are _________ the meeting make sure that the discussion stays on track
and that everyone gets a chance to air his or her views. Choose the most
relevant option out of the following.

-Which of the following alignments is universally acceptable nowadays for


formal business letters?

-When you are informing a colleague of a hygiene problem, you must ensure
that

- - -We generally listen

-At business functions neither men not women are helped with chairs unless
they need it.

-If a customer had to wait before being attended to, please

-What is the font and size used by ICICI Bank for all its letters and memos?

-As per the Kenan-Flagler Business School study, ______% employees thought
of changing their jobs due to workplace incivility. :-33

-A call must be answered promptly, within

-You should appear for a business meeting ___ minutes in advance.

-What are the preferable colours for formal shoes for men at ICICI Bank?

-Which of the following is the correct pronunciation for Arbitration?


As per the attire policy for women, a kameez must be

-When forwarding e-mail, one must always remove the `Fwd` in the subject
line.

-A ________________ is an exchange of abusive messages that threatens to


continue unabated.

-_____________ is the major means by which we connect with people.:-


Conversation

-What is the font and size used by ICICI Bank for all its letters and memos?

-Which of the following is the correct pronunciation for Arbitration?

-If a customer had to wait before being attended to, please

-Recipient of profane, derogatory and obscene messages may

-If you sit back on your chair with your spine straight, it indicates

-More than power and hierarchy business activities are based on chivalry.

-For highlighting the text in a business letter which of the following may be
used?

-If you are in a meeting and have been offered a card, it is good manners to

-The best way to tackle office gossip is to stay away from it.

-If you see someone sitting with their arms folded, legs crossed, head down
with a frown, you would think that the person is

-If you must attend a call on your mobile during a meeting, then you must
-Will it be an offensive behaviour to ask a subordinate on a date?

-What are the preferable colours for formal shoes for men at ICICI Bank?

If you need time to accept or decline an invitation, it would be polite and


helpful to send a note acknowledging the invitation. : t

It is best to adopt a neutral and respectful stance with regard to religious or


cultural values and beliefs. : true

Recipient of profane, derogatory and obscene messages may : report on such


messages directly to their Department Head

What is the ideal thing to do if you get a virus alert message? : Send a copy
to the network administrator

If you sit back on your chair with your spine straight, it indicates : are
energetic and full of vitalitywrong

What is the term that the course uses to describe the people who go on
talking without letting others speak? : Conversation stoppers

It is suggested to keep a toilet kit at your office for personal care. What all
should it contain? : all

As suggested in the personal care policy, one must shampoo and condition
their hair everyday. : No, shampooing and conditioning your hair twice a week
is normally suggested//yes

If you have a name like Kiran (which could leave the reader guessing as to
whether you are male or female) you could help by signing the letter off such
as : : (Mr.) Kiran Rao.

One nice way to begin being a better conversationalist is to start greeting


people whom you meet. : true

Crossing your arms in front of you will make you appear : closed and
defensive

At the end of every meeting, it should be ensured that ______ are circulated
clearly stating further action with specific deadlines and
responsibilities. : decisions(JOVU))wrong

One must avoid too many hand gestures especially when : saying something
serious like pointing a mistake

You should always inform the customer of the standard turnaround time that
would be required to deliver a product and ensure that this is Ok by the
customer. True
More than power and hierarchy business activities are based on chivalry. :
FALSE

For highlighting the text in a business letter which of the following may be
used? : italics(jovu)

If you are in a meeting and have been offered a card, it is good manners to

:((JOVU)) 3wrong

Miscommunication also happens when you do not want to listen well. : true

If you have been introduced to a group of people, whom should you make eye
contact with? : 4

The best way to tackle office gossip is to stay away from it. : false (jovu)

Sending e-mails to friends and relatives during office hours is a : violation of


office ethics

Instead of saying `You have done a bad job` which of the following can be
used? : This could have been done in another way

If you see someone sitting with their arms folded, legs crossed, head down
with a frown, you would think that the person is : shy(JOVU))
evaluating

One must use speakerphones only for _________. : conference csalls

If you must attend a call on your mobile during a meeting, then you must :
speak softly or in a reasonably private place(jovu)

In professional atmosphere, men and women are treated alike, according to


their importance in terms of rank and superiority. :true

Will it be an offensive behaviour to ask a subordinate on a date? : No, after


all two adults can handle such situation gracefully.

What are the preferable colours for formal shoes for men at ICICI Bank? : all

Mobile phone may not be : .a and b

The service mantras prescribed for dealing with customers should also be
followed when dealing with vendors. : true

What are the ideal colours for suit at ICICI Bank? : all
What should you do if someone introduces you by the wrong name? : remain
silent for the time being and correct the introducer later in
private(JOVU)) correct the person politely and immediately

Where would the date appear in a business letter? : top right


cornerwrong//topleft

It is basic courtesy to inform the recipient if you have sent copies of


correspondence concerning him/her to other people. : true

: Either (both being of the same rank and same gender) (jovu)

If you are talking to a customer and your boss walks into you cabin, whom
should you introduce to whom? :boss to the customer

Gifts from boss should be : appreciated

You must not send mail to an e-mail ID you have seen on a forwarded
message. : true

What you communicate to others is conveyed not only by your speech but
also by non-verbal signals. :true

Women may remain seated while being introduced to someone. : false

If your subordinate approaches you complaining of discrimination subjected


by a colleague, how would you handle the situation. : You will
guide him or her for dealing with the problem

What kind of tone would you use while communicating with clients over e-
mails? : formal and respectful

The ground rule about speaking at meetings is to think before saying


anything. : ture

Under which of the following conditions should you avoid shaking hands? :
When introduced to people of a culture where a handshake is not the
natural greeting.

One must try to restrict personal calls to lunch hours and breaks. : true

Who should open the door for whom? : All of the above

A simple mantra to start improving your listening skills is : hear and


listenwrong//statlistening
When giving or receiving a card hold it with : both hands

Salutation should be ________ spaces below the last line of the address, or
below the reference line if there is one. : two

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Business Etiquette

------------------------------------------------------------------------------------------------------------
----------------

-Recipient of profane, derogatory and obscene messages may

-What should you do if someone introduces you by the wrong name?

-Where would the date appear in a business letter?

-Who should extend the hand first for a shake hand?

-If you sit back on your chair with your spine straight, it indicates

-?

-If a customer had to wait before being attended to, please

-Expression such as `Kind regards` or `Best regards` could be added before


the closure when

-Women may remain seated while being introduced to someon

When you do not know whether the recipient is a man or a woman, you can
safely address the person as :Dear Sir/Madam

Look for eye contact permission before you enter a _________. Cabin (jovu)
meeting room

One need not follow the practice of typing their name in brackets below their
signatures anymore. : truewrong

Whatever be the purpose business letters are always form: (JOVU)apologize


and leave immediately

As per guest etiquette code, when you are visiting your host, after you sit
down you can place your bag on the host`s table and make yourself
comfortable : TRUE
Visitors with prior appointments should not be kept waiting. : true

When faced with a situation of racial/religious discrimination at ICICI Bank,


what should be your immediate action? : Consult your peers to decide
the best course of action

For which of the invitations would you use the phrase `Request the pleasure
of your company`? : For invitations to functions where guests are
expected to participate

It is OK not to respond to a business invitation. : No, it is very thoughtless and


causes a great deal of inconvenience to your host.

At a business meeting if you are found fiddling with stationery items, it gives
a clear indication that you are distractedand not paying attention to
the surroundings : true

Some of the most common hygiene problems are : all the above

You must introduce the person of _________.:greater authority to the person of


lesser authority

What you communicate to others is conveyed not only by your speech but
also by non-verbal signals. : ture

:American block format

None of the ICICI Bank premises are smoking zones. :true

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Business Etiquette

------------------------------------------------------------------------------------------------------------
----------------

-For a better listening, one must

-When you do not know whether the recipient is a man or a woman, you can
safely address the person as

-Look for eye contact permission before you enter a _________.

-If you are in a meeting and have been offered a card, it is good manners to
-One need not follow the practice of typing their name in brackets below their
signatures anymore.

-If you exceed the allotted time for your appointment at a client`s office you
must :-apologize and make sure you are not inconveniencing your host
by overstaying//C

-When faced with a situation of racial/religious discrimination at ICICI Bank,


what should be your immediate action?

-You must introduce the person of _________.

-A simple mantra to start improving your listening skills is

-A call must be answered promptly, within

One can avoid getting into a flame war by avoiding topics that typically lead
to an argument like:-all of the above

Direct escalation is

when the escalation mails follow the reporting hierarchy

Option to create SR in FCRM is available under __________

360 Degrees view

Administration

Ravi reports to Amrita. The SR in Ravi`s tray has gone out of TAT. Also, the 1st
level escalation in the SR has been mapped to Vishal. If the SR has only direct
escalation, to whom will the 1st level escalation mail go to?

Vishal

There can be multiple BGs (Business Groups) under one BC (BusinessCenter)

False

All fields in the SR are mandatory

True

SR TAT = 4 days Step 1 TAT = 3 days

Step 2 TAT = 1 day SR created on Monday, 09th August What is the due date?

11th August
12th August

13th August

An SR can be manually assigned to

Only a BusinessCenter

Only a user

Both

To `pull` an SR to the self tray, the option to be used is

Get Incident

If account number is not available, an SR

account number is not mandatory

cannot be created

SRs can be searched using the SR number and the account number on which
the SR was created

True

SR is captured at

All of the above

FCRM stands for

For Customer Relationship Management

For Complete Relationship Management

Finacle Customer Relationship Management

SR TAT = 4 days Step 1 TAT = 3 days Step 2 TAT = 1 day SR created on


Friday, 14th August what is the due date? (Weekly holiday on Sunday)

20th August
Attachments can be added to an SR

True

With the use of a CRM system, businesspersons can determine individual


customer behavior, analyze preferences and provide one-to-one services to
maximize customer satisfaction

True

In the SR name, Type 2 generally represents

Nothing

grouping of requests

Call-Tag option is used to

Create Quick Kills

A CRM system gives a unified view of the customer`s interactions and


requests only to the front-end teams but not to the back-end teams.

False

BC owner can change BC mappings

SR1234 has been assigned to BC - LOAN_OPS. The SR is accessible to

All FCRM users

Priya has access to only Hong Kong customer data. Which statement is true?

Priya can search, edit and close SRs created for HK and Singapore
customers

Priya can search, edit and close SRs created for all international
locations

Priya can search, edit and close only SRs created for HK customers

When a user is mapped to more than one BC

BCs are classified as Primary, Secondary, Tertiary and so on


One of the BCs is a Primary BC

All closure fields are mandatory

True

BG owner can change BC owner

True

In the SR name, Type 1 generally represents

the product

The `Incident Counter` option gives the count of open SRs in

Both

Account number is mandatory to create an SR

Position based escalation is

when the escalation mails follow the reporting hierarchy

A Service Request has the following components

Creation Fields

Escalation Matrix

All of the above

On searching an account number, all the SRs created on that account can be
viewed

True

SR1234 is in Purnima`s self tray. Vishal can access the SR and edit \ close it.

True

The option used to check the audit trail of the SR is

View All Notes

BC can be created without a BG


True

Step TAT

is same for all steps

can be different for each step

Once in the self tray of a user, nobody other than the user can access, modify
or close the SR

True

TAT for every step in an SR is called

TAT

SR TAT

User ID can be created without a BG and BC

True

To migrate a process in FCRM, the following are required

Create a BG

All creation fields are mandatory

To close an SR, the value in which drop down has to be changed to `Closed`?

SR Status

Incident Status

Every BC is mapped with a

Both

1. `BC Tray` view is where all the SRs assigned to a BC can be viewed and
accessed
2.SRs in a BC can be accessed by all the users in the system

Only 2 is True

SR TAT = 7 days

Step 1 TAT = 4 days

Step 2 TAT = 3 days

SR created on Friday, 28th June

What is the due date? (Weekly holiday on Sundays)

5th July

SR TAT = 4 days

SR created on Tuesday, 28th June When will FCRM send the 1st level
escalation mail? (Weekly holiday on Sunday)

2nd July

All fields in the SR are mandatory

User - BC BG

`Self Tray` view is where all the SRs assigned to a User can be viewed and
accessed

False

Summation of Step TAT in an SR is called

Revised TAT

Final TAT

Customer data in FCRM

is accessible to all users

has restricted access for international customer data

A ______________ mapping defines the user structure in FCRM

SR - BC BG

User - BC - BG
Customer data for all international geographies has a restricted access in
FCRM

All decentralized options are available under

Create Incident

Incidents

Ravi reports to Amrita. The SR in Ravi`s tray has gone out of TAT. Also, the 1st
level escalation in the SR has been mapped to Vishal. If the SR has both
direct and position-based escalation, to whom will the 1st level escalation
mail go to?

Vishal

-TAT for every step in an SR is called

-All decentralized options are available under

-Summation of Step TAT in an SR is called

of the problem and suggest a solution. YES

At a business meeting if you are found fiddling with stationery


items, it gives a clear indication that you are distracted It you have a
colleague who has a bad breath and is not aware of it, it is always
kinder to inform him/her and not paying attention to the
surroundings. TRUE

To be a good conversationalist one must keep their comments long


and elaborate. NO
At social informal gatherings, introductions follow the hierarchy of
age, gender, and then social status. YES

To make tone and expression visible on a mail you could use smileys
even in a formal business communication. NO

If you need time to accept or decline an invitation, it would be polite


and helpful to send a note acknowledging the invitation.
YES

As per a study conducted by Kenan-Flagler Business School,


workplace incivility in terms of rudeness caused ____% of customers
to take business elsewhere. 31%

A well-written letter on good stationery is much more personal,


meaningful, and touching than a telephone call or an e-mail
message. YES\

One nice way to begin being a better conversationalist is to start


greeting people whom you meet. YES

You must always respond when an invitation contains R.s.v.p.


YES

What you communicate to others is conveyed not only by your


speech but also by non-verbal signals. YES

A warm, friendly environment in the workplace makes business a


pleasure for both employees and customers. YES

If you see someone sitting with their arms folded, legs crossed, head
down with a frown, you would think that the person is
dejected

If the customer makes very few gestures, one must use extensive
gesturing to make up for the customer`s lack of gestures.
NO

At business functions neither men not women are helped with chairs
unless they need it. YES

When you take a customer out to lunch (after which you are
expected back at office) even if your guest asks for an alcoholic
drink, you should make it a point not to take one yourself.
YES

It is best to adopt a neutral and respectful stance with regard to


religious or cultural values and beliefs. YES
You must not send mail to an e-mail ID you have seen on a
forwarded message. YES

While breaking the ice one should remember to all of


the above

One must use judgmental language while offering criticism.


NO

As per guest etiquette code, when you are visiting your host, after
you sit down you can place your bag on the host`s table and make
yourself comfortable. NO

More than power and hierarchy business activities are based on


chivalry. NO

If your subordinate approaches you complaining of discrimination


subjected by a colleague, how would you handle the situation.
You will guide him or her for dealing with the problem

In professional atmosphere, men and women are treated alike,


according to their importance in terms of rank and superiority.
YES

Visitors with prior appointments should not be kept waiting.


YES

Whatever be the purpose business letters are always formal.


YES

Is it important to interpret body language of others? Yes,


it is so that you can tune your own

When serving a customer, carry out the transaction accurately, if not


completely or on time. NO

For highlighting the text in a business letter which of the following


may be used? ANY OF THE ABOVE

During festive seasons, you may send your greetings in plain text
format. YES

A warm, friendly environment in the workplace makes business a


pleasure for both employees and customers. YES

It is basic courtesy to inform the recipient if you have sent copies of


correspondence concerning him/her to other people. YES
A brisk pace symbolises that you are energetic and full of
vitality

A formal style of correspondence would be precise, to the point, and


businesslike. YES

One can avoid receiving spam to a great extent, by not specifying


their corporate id while registering on any website. YES\

If you see someone sitting with their arms folded, legs crossed, head
down with a frown, you would think that the person is
dejected

The management of ICICI Bank reserves the right to examine e-mail,


personal file directories, and other information stored on company
computers, if required. YES

It is OK not to respond to a business invitation. No, it


is very thoughtless and causes a great deal of inconvenience to your
host.

Pressures of achieving targets and meeting deadlines is an


acceptable excuse for often overlooking the small courtesies and
everyday manners NO

You must introduce the person of _________. greater authority


to the person of lesser authoritywrong

When a call leaves one or both persons dissatisfied, the reason is


more often not the content of the call but the way it was conducted.
YES

Before taking action on a customer`s request one must


BOTH

To strike a good conversation, you must talk incessantly.


NO

The best way to tackle office gossip is to stay away from it.
YES

Women may remain seated while being introduced to someone.


NO

You should always inform the customer of the standard turnaround


time that would be required to deliver a product and ensure that this
is Ok by the customer. YES
ANY OF THE OBAVEwrong

Which of the following are the key aspects of body language?


All of the above

The ground rule about speaking at meetings is to think before


saying anything. YES

One must avoid too many hand gestures especially when


saying something serious like pointing a mistake

_____________ is the major means by which we connect with people.


Conversation

boss to the customer

Conversation is neither a discussion nor an argument.


YES

What is the importance of an effective business correspondence?


ALL OF THE ABOVE

What should you do if someone introduces you by the wrong name?


correct the person politely and immediately

You should extend a handshake when someone else extends a hand.


YES

None of the ICICI Bank premises are smoking zones.


YES

One can avoid getting into a flame war by avoiding topics that
typically lead to an argument like ALL OF THE ABOVE

As per the Kenan-Flagler Business School study, ______% employees


thought of changing their jobs due to workplace incivility.
33%

If you are scheduled to make a an in-house presentation which of the


following might be a suitable attire for you? A formal
shirt and trousers with a jacket
If you must attend a call on your mobile during a meeting, then you
must ALL OF THE ABOVE

A ________________ is an exchange of abusive messages that threatens


to continue unabated. flame war

You must fax copies only when the message to be sent is urgent or is
expected by the other person/party. YES

While writing an e-mail, writing ALL CAPS is considered SHOUTING


and therefore RUDE. YES

The service mantras prescribed for dealing with customers should


also be followed when dealing with vendors. YES

______ is a social title that does not reveal the marital status of a
woman. MS

What kind of tone would you use while communicating with clients
over e-mails? formal and respectful

At the end of every meeting, it should be ensured that ______ are


circulated clearly stating further action with specific deadlines and
responsibilities. Decisions

For a better listening, one must not let their mind wander
when someone is talking

A condolence letter should not be distant

Pressures of achieving targets and meeting deadlines is an


acceptable excuse for often overlooking the small courtesies and
everyday manners. NO

When you take a customer out to lunch (after which you are
expected back at office) even if your guest asks for an alcoholic
drink, you should make it a point not to take one yourself.
YES

If you sit back on your chair with your spine straight, it indicates
alertness and confidencewrong//trustworthy

The management of ICICI Bank reserves the right to examine e-mail,


personal file directories, and other information stored on company
computers, if required. YES
It is basic courtesy to inform the recipient if you have sent copies of
correspondence concerning him/her to other people. YES

Seniors must be addressed with their surnames prefixed


with a Ms/Mr.

Sending e-mails to friends and relatives during office hours is a


breach of confidentiality

If you laugh a lot while talking to others, it indicates that you are
apathetic

Crossing your arms in front of you will make you appear


______________. Accusatorywrong

Under which of the following conditions should you avoid shaking


hands? While saying good-bye to people at a
gathering

If the prospective customer`s eyes are downcast and face is turned


away he/she is weighing your proposal////AAAA

If you have offended someone or made a mistake and are sorry


about it, the best thing to do is apologize in
personwrongcccc

very glad talking to the person

We generally listen a and bwrong

If you have a name like Kiran (which could leave the reader guessing
as to whether you are male or female) you could help by signing the
letter off such as Kiran Rao (Male)

If your subordinate approaches you complaining of discrimination


subjected by a colleague, how would you handle the situation.
Tell him or her that such things are part of professional life and
must be ignored

A condolence letter should not be sincere

Sending e-mails to friends and relatives during office hours is a


flaming

When faced with a situation of racial/religious discrimination at ICICI


Bank, what should be your immediate action? Consult your
peers to decide the best course of action
You are a part of a group which was introduced to a newcomer.
However your host did not introduce you to this newcomer. What
should you do? Prompt the host to introduce youwrong

Look for eye contact permission before you enter a _________.


Cabinwrong

If you laugh a lot while talking to others, it indicates that you are
very glad talking to the person

Instead of saying `You have done a bad job` which of the following
can be used? Anybody could have been done this in a
better mannerwrong

Standing with your hands on your hips and tapping your foot shows
that your are attentive and listening

What is the ideal thing to do if you get a virus alert message?


BOTHwrong

Before a location qualifies for a Level1 Rating, it should have installed all the
Enablers. = true

One time exercise is called red tagging = false

S5 is started supremely at the beginning of the Five S implementation


initiatives and should be similar to S1, S2, S3, and S4. -= false

WTMIS is available at Universe/ Quality Portal/ WTMIS/ Self Audit = true

Which of this S5 statement does not carry its spirit?= S3 ensures everyone
always keeps things clean and that things are in a good working order./
Discipline while sorting items (S1) ensures that storage areas are clean and
hygienic

Feedback is to be shared in the following heads A-Strength, B- Non


conformances, C- Rules and Regulations = A and C/ B and C

Stationery(daily usage)should be kept in? = Bottom drawer of the pedestal

A 5S auditor is the one who has developed basic Five S E learning module=
true s

A five S auditor should have been identified by superior to conduct Five S


audits going forward = true
In audit, the actual review takes place during = Report writing/ Opening
meeting

What is work station?= the smallest unit of a workspace or an office

An ongoing appraisal of the health of a workplace by its own employees is


called = Self audit

Bucket 4 items may = Needed Regularly But Excess in Quantity / Wanted But
Not Needed

Items in Bucket 2 are = Needed Regularly But Excess inQuantity / Needed But
not Regularly / Needed Regularly / Wanted But Not Needed / sCRAP

Items in Bucket 3 are =Needed Regularly / Wanted But Not Needed/Needed


But not Regularly

The need of Bucket 5 items is = Wanted But Not Needed/ Scrap

Bucket 5 items are only apllied by red tag = false

The Policy of Document Retention Period for the Location is necessary = true

MOP means = Measure of performance

MOP means Management of Personnel = false

_________ is the area where the said methodology is not only in place but is
giving benefits in a distinctive way.= Fieldwork /Workplace

The principle for identifying Needs and Wants comes from the purpose of the
workplace.= false

PEEP means = Place for everything and everything in it`s place

After audit, the auditee will take necessary actions to correct or prevent non-
conformities. The corrective actions are to be formally communicated back to
the ______. = Lead auditor

S3 would help in = Detecting Subtle Abnormalities

Detecting MissingFiles/ papers is part of which step of Five S = S3

What does Kaizen means? = change for good

A classic case of refilling a Fire Extinguisher which has passed its due date is
a = Period Sticker

Even if one criterion in the ______ checklist is not met, the workplace shall not
qualify for a Level Rating. -= Enablers
What is S4 = Standardisation

What does S3 means? = Cleaning With Meaning

The auditor has the responsibility to provide _______assessments and opinions


on workplace operations and controls = independent

What is the need of Bucket1 item?= Needed Regularly But Excess in Quantity

Daily files can be kept in = Top drawer of the pedestal / Common Filing
cabinet /Middle drawer of the pedestal

Which of these statements is TRUE? = Five S falls under the Kaizen umbrella

Minor non-conformities should be closed out within _____ of the end of the
audit and reported back to auditor= 1 week/ 24 hrs

S5 means = Self Discipline

It is not essential in the work place to maintain Policy of Inventory


Management System = FALSE

S2 stands for= Systematic Arrangement

Kanban means = inventory list/ card index/ purchase order format

To keep the workplace visually managed is one of the major tasks of S4 =


true

Why are indexes prepared for the common filing cabinet and storage area=
should be with the owner of the resource only

The attendees of the audit opening meeting include = Location Head/ Branch
Head only

S5 known as ________.Self Discipline

What is the aim of S4 = Give guidelines/Standards for sustaining Five S

= Alphabetical and Segmental / Segmental only / Segmental and


Alphabetical

The auditor should not listen to the auditee = false sw


A Front View gives a picture of the storage areas in the workplace = false

The ________ is a strong supporter and catalyst for helping organizations


establish Five S and its management, compliance.= Manager

What is the vital step for provisions of Five S? = S1 / S4

Required files once in a quarter should be kept in_______________ Top drawer


of the pedestal/ Common Filing cabinet

Institutionalising Five S all across the organisation to make it a part of life


means Self Discipline = true

One of the condition of S5 is that all employees in the department /


workplace should be trained on Five S. This would include inducting new
employees into the S5 philosophy as well. = true s

Which step of Five S is part of Detecting MissingFiles/ papers = S3

Detecting MissingFiles/ papers is part of which step of Five S = s3

Is Standard Operation Procedure for a Printer is prepared in Five S = true s

Needed item is = One that is critical in terms of existence at the work place.

For a Region/ Zone to achieve a specific Level Rating, all branches under that
Region / Zone should have achieved that Rating = true 0073

What is Systematic arrangement? = putting things in their proper place

Which of this is the correct order of the Five Ss 1. Sorting 2. Spic and span 3.
Standardisation 4. Systematic arrangement 5. Self Discipline. = 1, 4, 2, 3, 5

Sorting is = segregating everything at the workplace into needs and wants

Among Five S ,S3 means = Spic n span

Level rating of a workplace with respect to Five S can be either 1 or _____2

Stationery(daily usage)should be kept in? = Top drawer of the pedestal

The needed items or files in bucket-1 regularly should be placed on racks


which are adjacent to the entrance in the store= true

Ideally inventory levels ,common place in a five S is zero = false

We can depict who is sitting where and where all the material resources are
located by seeing the top view of the front office = true

When should printers be checked? =Every week


Audit communication include-7% Verbal, 38%Vocal, 55% Facial Physical

Poka yoke means = visual tool

Spic-n-Span is = that you have to ensure that the branch / office gets dusted
everyday

_____can provide a history of sequence of various user activities and


a record of activities both by the applied methodology and
application of practice.-option 1

Which is the best example to report staturs of 5S compliance= Compliance of


Vashi Branch is 98%/ Rating of Vashi Branch is Level 2 with Compliance of 98
%

The circulation of the Autonomous Maintenance Calendar should be


circulated to all =true

The format 5W 1 H is an action plan of red tag = true

What activities need to be performed during S3 ? = cleaning

Which of the following is a feature of audit process? = Dependent/ systematic

Audit is a systematic, independent and documented process for obtaining


evidence and evaluating it objectively to determine the extent to which the
audit criteria are fulfilled. = true

_________ is the final part of the audit process. = Seeking explanations

Keeping things clean and in order is called Spic-n-span = true

_____ or more NC`s in one area can constitute a major NC = Two/ three

The auditor should always move in predetermined sequence during audit. =


true s

To report status of Five S compliance, ______ and corresponding Compliance


Percentage should be used. = Level rating

The auditor should not listen to the auditee = false

NCR stands for = New Compliance report / Non compliance report


Major Non-Conformities are those which directly affect the customers. = false

______ can provide a history of sequence of various user activities and a


record of activities both by the applied methodology and application of pra =
Audit

Level rating of a workplace with respect to 5S could be __ or ___ 1,2

The auditor must ensure that non-conformities are supported by ______ =


evidences

Which step of Five S defines the purpose of the workplace = Systematic


Arrangement /Standardisation / Self Discipline / sorting

In case, document retrieval from a filing cabinet is being audited, what should
the auditor keep in mind? = One cabinets can be taken as one location

Is it necessary for 5S Common place to have a Kanban card?= true

If there is hanging wire in the workplace it_________=Should be Red Tagged.

Audit______ is given in terms of compliance percentage by looking for


conditions listed in checklist for each level. = documents s / Report

The process of audit will be decided in the ______ meeting= closing

WTMIS stands for = Workplace Transformation Management Intellectual


Source/Workplace Transformation Management Information System

Wanted items are those which are wanted but may not be needed from a
process point of view = true

Part of S3 involves preparing of autonomous calendar = false

Preventive actions with respect to workplace transformation can be taken by


conducting a Self-audit. = true

Is this staement TRUE-A red tag register should only be started in a Five S
workplace if there is something to be red tagged. = false

Rule of personal items will = List Personal Items which can be kept in the
workplace

The Kaizen process aims at:

Elimination of waste

Reduction of Process time


Responsibility of operational staff

Bucket 1- Items that are needed regularly. E.g., Stapler,


Calculator, Writing pads.

Bucket 2- Items that are not needed regularly. E.g.,


Reference books, Few floppies, Old diaries.

Bucket 3- Items that are needed regularly but not so much


in quantity. E.g., Business cards, Photocopier paper,
Promotional material.

Bucket 4- Items that are wanted but are not needed. E.g.,
Cards, Photos, Speakers at desktop.

Bucket 5- Items that are considered as scrap. E.g., Old


calendars, Old documents, Old writing pads.
-Items in Bucket 3 are
-Is it necessary for 5S Common
place to have a Kanban card?
-The location employees for
their respective Locations can
conduct the audit.

Which of the following is appropriate to intrest rate? A nad c

The value that a bondholder will get on maturity is the___________ value.


Redemption or maturity

A bonn may be redeemed at______________ par value

Face value is called_______________ par value

The price at which it is currently sold or bought is called the ___________ of the
bond. Market value

The actual rate of return earned on an investment is called_____________


Yield

Rate of interest which equates discounted value of cash flows to the current
market price______________ Yield to maturity

Face value of the bound_____________ par value of the bound


Present value of future cash flows_____________ price of the bond

Repayment of principal every year_____________________ Amortisation

Coupon / marketprice *100______________ Current Yield

Interest rate is not specified on the bond. Maturity value is


specifield___________ Deep discount bond

The value that the bondholder will get on redemption _____________


maturity value

Interest rate offered on the bnd ________________ Coupon rate

Annual interest + maturity value _____________ Cash inflows

___________is a fixed payment or receipt each year for a specified number of


years Annuity

When choosing among mutually exclusive projects ,project with the highest
IRR should be chosen TRUE
NPV functions returns the net present value of an investment based on
discount rate and series of future payments and incomes TRUE

Net Present Value is the difference between the present value of cash inflows
and the present value of cash outflows

The project can be accepted if Net Present Value is positive or zero


TRUE

FV of an annuity = FV= A [ (1+r)n-1]/2

In Independent project both NPV and IRR will always give the Same

Time preference for money is generally expressed by an interest


rate

When the yield is higher than the coupon rate, price of bond
Decreases

YTM Stands for Yield to maturity

If Interest rate is not specified on the bond. Maturity value is specified that
bond is Deep discount bonds

Repayment of principal every year is Amortisation

IRR is the rate of discount, when applied to a series of cash flows, makes the
NPV of the cash flows to Zero
Current Yield can be calculated as Current yield =
coupon/market price * 100

The interest rates account for the time value of money, irrespective of an
individual`s preference or attitudes TRUE

The IRR decision rule specifies that all independent projects with an IRR
greater than the cost of capital should be accepted If IRR greater than
cost of capital, Yes

A long term debt instrument with a fixed rate of interest is a


Bond

Face value is called Par value

Both NPV and IRR help in comparing competing projects .Under Mutually
exclusive projects sometimes NPV and IRR give different results ,then NPV is
better methodology TRUE

The formula for net present value is Present Value of Cash inflows -
Present value of cash outflows

A bond may be traded in a stock exchange. The price at which it is currently


sold or bought is called Market value

If yield is lower as market price is at a Premium to a par value

Bonds can be issued by government only FALSE

The discount rate is the interest rate that investors could earn on bonds
TRUE

The actual rate of return earned on an investment is called Yield

A bond is repaid on Maturity

When the market price is lower than the face value, the bond is traded at a
Discount

In NPV method cash flow estimation might be difficult because of


uncertainty

Present value can be calculated using ___________ excel function NPV

Price of the pure discount bond is the present value of the future inflow =
face value of the bond / ( 1+r ) n

NPV can be used to select between mutually exclusive projects


TRUE
IRR is the interest rate received for an investment consisting of payments
(negative values) and income (positive values) that occur at regular periods
TRUE

By using future value of annuity method if Rs.1000 is deposited at the end of


each year for three years @ 10 % p.a What is the value of this investment at
the end of three years Rs.3310

Bonds issued by Public sector companies are considered risk free and secure
FALSE

When choosing among___________ projects, the project with the largest


(positive) NPV should be selected Mutually exclusive

The interest rate on a bond is fixed unless it is specifically stated to


be___________ in which the benchmark rate and reset periodicity will be
indicated Floating

What are the features of the investment decision? Future benefit, by


way of cash inflows, occur over a number of years

IRR Stands for Internal rate of return

In amortisation principal will___________ Increase ,outstanding


amount

Net Present Value Method is a _________ cash flow technique for making
investment decisions Discounted

Price of the bond = P = C1 /(1+r) + C2/(1+r)2

Present values are___________ than the corresponding future value


Smaller

Coupon rate is otherwise known as Interest rate

Pure Discount Bonds do not carry an___________ interest rate


Explicit

The discount rate is the interest rate that investors could earn on bonds
TRUE
A bond may be traded in a stock exchange. The price at which it is currently
sold or bought is called Market value

The maturity value of a recurring deposit is future value of an


annuity

Time preference for money is generally expressed by an


interest rate

When the yield is less than the coupon rate, price of bond decreases
FALSE

NPV can be used to select between mutually exclusive projects

The relationship between NPV and IRR is NPV (IRR (values)


=0

If the NPV of a prospective project is positive It should be accepted

Cash flows= Annual interest +Maturity value

Price of the bond is arrived at by calculating the___________ value of the future


cash flows Present

The present value of the future cash flows is determined using the
Discount rate

Future value of an investment is the___________ value that an investor would


receive at the end of the specified period of investment
Maturity

IRR technique is useful when rescheduling Loans

NPV takes into account the Opportunity cost of capital

IRR can be found using Excel TRUE

If the IRR of the loan is equal to or higher than the desired IRR, the loan is
Profitable

Bonds issued by the___________ are considered risk free and secure


Government

A bond may be traded in a___________ Bank

The value that a bondholder will get on maturity is the


Repayment value
When will the bond trade at a discount? When the YTM is
higher than the coupon rate

YTM is the The bond`s external rate of return

Price and yield are___________ related Correlated/////cccccc

IRR helps the organization to determine how well a project will perform
under___________ interest rates Fixed

NPV takes into account the Fixed cost of capital

The maturity value of a recurring deposit is future value of an annuity

NPV takes into account the Fixed cost of capital

The relationship between NPV and IRR is NPV (IRR (values) = 0

Mathematical formula for Present value PV = FV1/ (1+r) + FV 2/


(1+r)+ FV3 (1+r) PV = FV1/ (1+r) + FV 2* (1+r)2 + FV3 (1+r)3

Rate of interest which equates discounted value of cash flows to the current
market price Pure discount bond

When the market price is higher than the face value, the bond is traded at a
Discount Premium

What is paid on the face value Principal Both a and b.

The value that a bondholder will get on maturity is the Face


value

If yield is lower as market price is at a Discount to a par value

ANSWERS
To qualify for a Level Rating, the self-audit scores for at least three
consecutive months should be above 90 %

-What is the vital step for provisions of Five S? S4

-Kanban means Card Signal

-Is it necessary for 5S Common place to have a Kanban card? False

-Items in Bucket 3 are Exessively

-A classic case of refilling a Fire Extinguisher which has passed its due date is
a Subtle Abnormalties

-What does S3 means? Spic n Span

-Which is the best example to report staturs of 5S compliance option 1

-Which step of Five S defines the purpose of the workplace Sorting

-What is work station? Smallest.

-The auditor should not listen to the auditee False

-One time exercise is called red tagging False

-After audit, the auditee will take necessary actions to correct or prevent non-
conformities. The corrective actions are to be formally communicated back to
the ______. Lead Auditor

-S5 is started supremely at the beginning of the Five S implementation


initiatives and should be similar to S1, S2, S3, and S4. False

-Kanban means Card Signal

-The auditor must ensure that non-conformities are supported by


______Evidence

-Bucket 4 items may Wanted but not needed

-_________ is the area where the said methodology is not only in place but is
giving benefits in a distinctive way. Strength

-Which step of Five S defines the purpose of the workplace Sorting

-A 5S auditor is the one who has developed basic Five S E learning module
True
-What does Kaizen means? (Not sure but first 2 options)

-When should printers be checked? Weekly

-NCR stands for Non Compliance..

-After audit, the auditee will take necessary actions to correct or prevent non-
conformities. The corrective actions are to be formally communicated back to
the ______. Lead Auditor

- Is Standard Operation Procedure for a Printer is prepared in Five S True

-What does Kaizen means? (Not sure but first 2 options)

-Which step of Five S defines the purpose of the workplace Sorting

-Needed item is One that.

-Items in Bucket 2 are Needed but not regularly

-Bucket 4 items may Wanted but not needed

-_________ is the area where the said methodology is not only in place but is
giving benefits in a distinctive way. Strength

-A classic case of refilling a Fire Extinguisher which has passed its due date is
a

-The auditor must ensure that non-conformities are supported by


______Subtle Abnormalities

-_____ or more NC`s in one area can constitute a major NC (Do not Tick 2)

-Which step of Five S is part of Detecting MissingFiles/ papers S3

-The circulation of the Autonomous Maintenance Calendar should be


circulated to all True

-In audit, the actual review takes place during Fieldwork

-Iz`(Other than one cabinet option.)


-The ________ is a strong supporter and catalyst for helping organizations
establish Five S and its management, compliance. Auditor

-Part of S3 involves preparing of autonomous calendar False

1. Poka yoke meansmistake proofing device


2. Which step of Five S defines the purpose of the workplaceSORTING
3. Audit is a systematic, independent and documented process for
obtaining evidence and evaluating it objectively to determine the
extent to which the audit criteria are fulfilled.True
4. The auditor should always move in predetermined sequence during
audit.False
5. S5 Common Place stands for_______1,3,5
6. Kanban meansCard Signal
7. Wanted items are those which are wanted but may not be needed from
a process point of viewTrue
8. Audit______ is given in terms of compliance percentage by looking for
conditions listed in checklist for each level. Score
9. To report status of Five S compliance, ______ and corresponding
Compliance Percentage should be used.Level rating
10.Is it necessary for 5S Common place to have a Kanban card?False
11.Major Non-Conformities are those which directly affect the
customers.True
12.MOP means Management of PersonnelFalse
13.S2 stands forSystematic Arrangement
14.Which of this S5 statement does not carry its spirit?Discipline while
sorting items (S1) ensures that storage areas are clean and
hygienic
15.One time exercise is called red taggingFalse
16.Is it okay to store the daily files on the floor next to your cabinet when
it is more in number as long as they are properly labeled False
17.To keep the workplace visually managed is one of the major tasks of
S4True
18.Institutionalising Five S all across the organisation to make it a part of
life means Self Discipline True
a. Self Discipline
19.Which of this is the correct order of the Five Ss 1. Sorting 2. Spic and
span 3. Standardisation 4. Systematic arrangement 5. Self
Discipline.Second Option
20.The auditor has the responsibility to provide _______assessments and
opinions on workplace operations and controlsindependent
21.Required files once in a quarter should be kept
in_______________Common Filing cabinet
22.In case, document retrieval from a filing cabinet is being audited, what
should the auditor keep in mind?Ensure each separate location is
covered at least twice
23.Self audit is done by employees
24. A five S auditor should have been identified by superior to
conduct Five S audits going forwardTrue
25.Which of the following is a feature of audit process?Systematic
26.To qualify for a Level Rating, the self-audit scores for at least three
consecutive months should be above90%
27.Among Five S ,S3 meansSpic n span
28.Needed item isOne that is critical in terms of existence at the
work place.
29.S5 meansSelf Discipline
30.What activities need to be performed during S3 ?Cleaning
31._________ is the final part of the audit process.Audit reporting
32.One of the condition of S5 is that all employees in the department /
workplace should be trained on Five S. This would include inducting
new employees into the S5 philosophy as well.True
33.The principle for identifying Needs and Wants comes from the purpose
of the workplace.True
34.If there is hanging wire in the workplace it_________Should be Red
Tagged.
35.The attendees of the audit opening meeting includeFive S Council

Before a location qualities for level 1True

Five S Auditor .True

Daily Files..False

Five E-learning module .False

Audit is SystematicTrue

The needed items are filesTrue

We can depict..True

Monthly Basis filesbottom of the pedestal

Major non-conformitiesTrue

Auditor is 2

Need of Bucket 5 is.Scrap


Even if one criterion in the enablers

Condition of S5 True

Bucket 1 .True

Invester levels, in afive S is zeroTrue

Daily Files can be kept in .Middle drawer

Bucket 1 ..Needed regularly

One of the answer issegmental and alphabetical

Rtule Of personal items.other that list personal option..

Front view gives.True

5W 1H is an action plan .True

Right InformationKnowledge

Level Rating of a workplace.1,2

Feedback..A & B

Institutionalizing.True

Location Employees.True

WTMIS is available.True

Process of the audit in in opening meting

S3.. Cleaning with meaning

Sorting..Segregating (Option 1)

Standard Operation Procedure.True

Aim of S4..Give Guidelines(Option 1)

S3 would help ..option 1

Auditor should always moveFalse

Preventing action .True

S5 philosophy as well True

Policy of documentationTrue
MOP.False(Measure of Performance)

Visually managed of S4.True

Even if one criterion in the ______ checklist is not met, the workplace shall
not qualify for a Level Rating.

-An auditor team size should be

-A 5S auditor is the one who has developed basic Five S E learning module

-S1 means

-What does S3 means?

-______ can provide a history of sequence of various user activities and a


record of activities both by the applied methodology and application of
practice.

-When should printers be checked?

-A Front View gives a picture of the storage areas in the workplace

-The format 5W 1 H is an action plan of red tag

-What is Systematic arrangement?

S1 means

-What is S4

-Rule of personal items will

-What is Systematic arrangement?


-Why are indexes prepared for the common filing cabinet and storage area
2

-Which step of Five S defines the purpose of the workplace

Sirish has opened an account with Rs.10000 on Jan 1,2008. He has


withdrawn Rs.9000/- on January 12th. He deposited Rs.5000- on March 31st.
The quarterly minimum average balance maintained by
him is less than Rs.5000-

What function to be selected to calculate the payment amount in excel


PMT

Cumulative fixed deposit or Reinvestment deposit are fixed deposit schemes


offering compound interest

Sundar has an overdraft balance of Rs.36500 on September 1st. The interest


rate is 20%.What is the interest charged to the account on September 30th,
if there were no transactions in the account during the month? 600

A person lends money at compound interest to be paid in 1 year. Does this


mode of lending earn him more moneythan lending at simple interest ?
Yes, earns more

Fixed interest payment option is all of the above

Interest on overdrafts is calculated on which method? Daily


product method

What are the three factors taken into account for calculation of Simple
interest b)Amount of deposit, period of deposit and rate of interest

Interest component of EMI Keeps decreasing month on month

Average minimum balance scheme is best over the minimum balance


scheme? Yes, true

The total interest earned under compound interest scheme is higher than the
interest earned under simple interest scheme true
How is average minimum balance calculated? a) The balance in
the savings account at the end of each day is taken into account and added
up at the end of quarter. This total divided by 90 gives the average balance in
the savings account.

Fee payable for borrowing the money is called a) Interest

Reschedulement means Both b and c.

Overdraft is a facility where the customer can draw Over and above
the balance available in the account

Cumulative fixed deposits provide highest benefit due to power of


compounding When investors start saving early in their career
and stay invested for a longer period

Bill purchase or bill discounting is All of the above

With amortization table one can All the above

While amortisation Interest is calculated on the principal outstanding at the


end of each month on ------------------balance method Diminishing value
method

Fixed deposit schemes offering compound interest are called


a)Cumulative fixed deposit or Reinvestment deposit scheme

With an increase in floating rate, if the tenor goes beyond the retirement age
of the borrower EMI is decreased.

Floating interest scheme on deposits attract Both A and B

Sheetal receives monthly salary and dividends from her investments in the
beginning of the month,but she might need to withdraw the entire amount on
an emergency Savings account with average minimum
balance option is suggestible

The amortization table calculates the All of the above

Floating interest means Interest rates will be changing

Advance EMI is generally found in Auto loans

Banks offer Floating rate deposit / Floating rate loans to All of the
above

The holiday period given for the venture to take off and earn income for
repayment is called moratorium
Fee payable for borrowing the money is called a) Interest

Amortisation defines Apportioning of EMI towards principal and


interest/////DDDDD

Bill discount, here `discount` means Interest that is deducted by the


bank.

In Step Down Schemes the monthly installment is brought down


every year

Bullet repayment is Bulk repayment after a particular period of time

To get the PMT value these values must be entered Amount borrowed,
rate of interest and term of loan and payments per year.

Floating rate deposits are offered at a percentage higher than


The benchmark rate

PMT function in the MS Excel helps To calculate the EMI


amount.

How is Simple Interest determined by interest rate c)Multiplying

In Step Up schemes the monthly installment is Increased


every year

Interest on overdrafts =--------------------- x rate of interest x number of days


a) Amount outstanding

Interest rates changes from time to time. The risk is critical when the
contract is For a longer period of time

Average minimum balance scheme is best over the minimum balance


scheme? Yes, true

Quarterly average minimum balance of Rs.5000 means The


balance in the account can even be 0 at any particular day,but the total of
the daily balances for three months,divided by 90 is equal to or more than
Rs.5000

Banks allow overdraft facility on what criteria Facility is allowed on a


case to case basis
One cannot withdraw money from the bank more than the minimum balance
maintained in the savings account yes

The mode of payment of interest and the periodicity of payment depend on


the type of b)interest

Pre EMI is the EMI paid forDisbursement done in installments towards


construction of a house

With the help of subvention finance companies can Both A and B

EMI is Fixed amount of repayment paid every month towards the


loan

A customer wants interest to be paid every month on the fixed deposit, is


that possible Can be given at a discounted rate

Sri.Ramaswamy has received Rs.1000000 - as retirement benefit. The deposit


scheme you would advise is Fixed deposit with monthly interest at
discounted rate, as Rs.5000- is insufficient for his monthly expenses
Cumulative fixed deposit for 10 years to earn maximum return

Interest is expressed in terms of a) Money

The Principal component on EMI keeps Decreasing Fluctuating

The option to choose fixed rate or floating rate is With the bank.

Structured repayments are All of the above

At the end of the amortization table The balance payment could be


less than or equal to 5. The balance payment could be more than 0.

The Principal component on EMI keeps Decreasing

Annual repayments are repayment of interest every year

Interest rate on savings account Varies from bank to bank


Car manufacturers would contribute a sum of money in the form of
Moratorium.

1. The formula for net present value is : Present Value of Cash inflows -
Present value of cash outflows
2. IRR technique is useful when rescheduling : Interest
3. Future value of an investment is the___________ value that an investor
would receive at the end of the specified period of investment :
Minimum///// Maturity
4. Present values are___________ than the corresponding future value :
Smaller
5. What are all features appeared in bond : face/market value & interest
rate
6. If Interest rate is not specified on the bond. Maturity value is specified
that bond is : Deep discount bonds
7. FV of an annuity = :FV= A [ (1+r)n-1]/v///FV= A [ (1+r)n-1]/2
8. Time preference for money is generally expressed by : an interest rate
9. If yield is lower as market price is at a : Discount to a par
value////Premium to a par value
10.The interest rates account for the time value of money, irrespective of
an individual`s preference or attitudes : TRUE
11.The interest rate on a bond is fixed unless it is specifically stated to
be___________ in which the benchmark rate and reset periodicity will be
indicated : Fluctuating////Floating
12.Repayment of principal every year is : Demortisation////Amortisation
13.The maturity value of a recurring deposit is : future value of an
annuity
14.Net Present Value is the difference between the present value of cash
inflows and the : present value of cash outflows
15.By using future value of annuity method if Rs.1000 is deposited at the
end of each year for three years @ 10 % p.a What is the value of this
investment at the end of three years : Rs.3310
16.What are the features of the investment decision? : All of the
above///Future benefit, by way of cash inflows, occur over a number of
years
17.When the market price is higher than the face value, the bond is
traded at a : Premium
18.The rate of interest is fixed at the IRR based on : all
19.What are the variables that need to be considered in the assets
business for a bank to make the profit : all
20.If the IRR of the loan is equal to or higher than the desired IRR, the
loan is : varies///Loss
21.Bonds issued by Public sector companies are considered risk free and
secure : true///FALSE
22.A bond is repaid on : Maturity
23.Pure Discount Bonds do not carry an___________ interest rate :
Implied////Implicit
24.Price of the bond = : P = C1 /(1+r) + C2/(1+r)2
25.If the NPV of a prospective project is positive : It should be accepted
26.NPV takes into account the : Opportunity cost of capital :
27.In NPV method cash flow estimation might be difficult because of :
uncertainty
28.Current Yield can be calculated as : Current yield = face value/market
price * 100
29.The relationship between NPV and IRR is : NPV (IRR (values), values) =
0
30.Present value can be calculated using ___________ excel function : NPV
31.When choosing among mutually exclusive projects ,project with the
highest IRR should be chosen : true
32.NPV can be calculated using : Excel
33.Face value is called : Par value
34.What is paid on the face value : Interest
35.Cash flows= : Annual interest +Maturity value
36.A bond may be traded in a___________ : bank///Stock exchange
37.IRR helps the organization to determine how well a project will perform
under___________ interest rates : Varied
38.The discount rate is the interest rate that investors could earn on
bonds : true
39.NPV can be used to select between mutually exclusive projects : true
40.When the market price is lower than the face value, the bond is traded
at a : Discount
41.A bond may be redeemed at : all
42.IRR is the interest rate received for an investment consisting of
payments (negative values) and income (positive values) that occur at
regular periods : true
43.The project can be accepted if Net Present Value is positive or zero :
TRUE
44.Bonds can be issued by government only : false
45.NPV stands for : Net present value
46.Bonds issued by the___________ are considered risk free and secure :
Government
47.When will the bond trade at a discount? : When the YTM is lesser
than the coupon rate
48.The present value of the future cash flows is determined using the :
Interest rate////Discount rate
49.A bond may be traded in a stock exchange. The price at which it is
currently sold or bought is called : Market value
50.Mathematical formula for Present value : PV = FV1/ (1+r) + FV 2/ (1+r)
+ FV3 (1+r)//// PV = FV1/ (1+r) + FV 2/ (1+r)2 + FV3 /(1+r)3
51.When the yield is less than the coupon rate, price of bond decreases :
false
52.Price of the pure discount bond is the present value of the future inflow
=: market value of the bond/(1+r)n///face value of the bond / ( 1+r ) n
53.YTM Stands for : Yield to maturity
54.___________is a fixed payment or receipt each year for a specified
number of years : Annuity
55.YTM is the : The bond`s discounted rate of return
56.Price of the bond is arrived at by calculating the___________ value of the
future cash flows : Present
57.A long term debt instrument with a fixed rate of interest is a : Bond
58.The value that a bondholder will get on maturity is the : Redemption
value
59.When choosing among___________ projects, the project with the largest
(positive) NPV should be selected : Mutually exclusive
60.NPV functions returns the net present value of an investment based on
discount rate and series of future payments and incomes : TRUE

--------------------------------------------------------------------------------------------------------
--------------------
Section: 1. Business Mathematics Advance
--------------------------------------------------------------------------------------------------------
--------------------
-IRR technique is useful when rescheduling
-Current Yield can be calculated as
-When will the bond trade at a discount?
YTM is the

-When the yield is higher than the coupon rate, price of bond
-If the IRR of the loan is equal to or higher than the desired IRR, the
loan is
-YTM is the
-Pure Discount Bonds do not carry an___________ interest rate

******************************************************************************
******************************************************************************
**************************
Net Present Value Method is a _________ cash flow technique for making
investment decisions : Discounted
When the yield is higher than the coupon rate, price of bond :
Increases
IRR is the rate of discount, when applied to a series of cash flows,
makes the NPV of the cash flows to : Zero
IRR can be found using Excel : TRUE
In amortisation principal will___________with annual payments and
interest will be calculated on the : Declines, outstanding amount
The IRR decision rule specifies that all independent projects with an
IRR greater than the cost of capital should be accepted : If IRR greater
than cost of capital, Yes
Rate of interest which equates discounted value of cash flows to the
current market price : Yield to maturity of a Bond
The actual rate of return earned on an investment is called : Yield

Which of the following can be termed as `contributory negligence`?

Expanding network of branches

Allofthe above

Which one of the following can be categorized as service providers?

Bank staff

Which of the following situations can be termed as bank fraud?

All

Which of the following statements is true about Nigerian 419 Scam? Select
the correct options.

In Nigerian 419 scam, `419` is the penal code number of the country
for cheating

Money is swindled from the victims` account through fraudulent


means, without the victims` knowledge

How can you prevent pharming?

Both the above

The critical fraud risk areas under non financial transactions include the
following

Request for address change


Request for Debit card

Request for opening an account

The Know Your Customer documents are a pre-requisite for opening an


account.

TRUE

Which of the following can be termed as deliverables?

Cheque books

ATM\Debit cards

PINS

What is meant by non-financial transactions

There is no term as Non-financial transactions, as all transactions in a


bank branch are financial in nature

What has to be tallied shift-wise, physically and with e-search

Gold coins

-Outsourced employees should NOT be given access to system passwords.


------False

-Backup CD`s of the last how many months of the surveillance camera should
be stored at the branch? --------6 month
-If you notice a fraud being committed, you should hold the fraudster only if
the bank has suffered a monetary loss. --------True

-Which of the following can commit a bank fraud? --------an employee

-Theft of cash because of human negligence is a case of------- pilface of cash

-Outsourced employees should NOT be given access to system passwords.----


false

-Outsourced employees should NOT be given access to system passwords.

-What is meant by non-financial transactions?

-What is skimming?
4) What precautions need to be taken if a customer opens an account by
depositing cash?---134

1) The customer should personally visit the branch

2) The customer must definitely provide details of procuring the cash

3) Original documents should be submitted for verification

4) Documents should be verified by branch officials and photocopies


must be signed by them

5) Which of the following situations can be termed as bank fraud?---13

1) A bank customer providing incorrect personal information at the


time of opening an account

2)A cheque in which the date is overwritten but which is counter


signed by the account holder.

3)A husband signing bank documents on behalf of his wife, who is the
account holder.

4) An account holder closing a fixed deposit scheme prematurely.

8) If a fraud has led to monetary loss, then what should you do?--134

1) Follow the transaction chain to trace the final destination of the


money involved

2) Revert the changes made by the fraudster

3)Freeze the funds if the funds are available at the bank

4) Report the fraud in the FMR and involve the risk containment unit
(RCU)

14) Which one of the following can be categorized as service providers?--3

1) Bank staff

2)Customers
3)Clearing vendors

4)All of the above

15) Some of the ways in which you can reduce cases of fraud during account
opening include-ALLL

1)Thoroughly checking the photocopies of original documents

2)Carefully scrutinizing the documents for alterations and tampering

3)Ensuring that the submitted KYC documents are self attested by the
customer

4)Ensuring that the contact numbers of the customer are clearly


mentioned in the form

19) Backup CD`s of the last how many months of the surveillance camera
should be stored at the branch?3 MONTH

1) 1 YEAR

2) 3 MONTH

3) 6 MONTH

4) 9 MONTH

23) Which of the following can be termed as `contributory negligence`?12

1) Blind trust
2) Unattended desks
3) Expanding network of branches
4) All of the above
5) None of the above
24) Which of the following statements is true about Nigerian 419 Scam?
Select the correct options.ALLLLLLLLL
1) It is a type of scam, the idea for which originated in Nigeria
2) In Nigerian 419 scam, `419` is the penal code number of the
country for cheating
3) Money is swindled from the victims` account through fraudulent
means, without the victims` knowledge
4) All of these
29) Service providers are agencies that are authorized to do the work of the
bank for various reasons.--Y

T/F

33) Pick the common type of frauds in banks.---124

1) Manipulation of books of account

2) Not adhering to internal controls

3)Not adhering to the company code of conduct

4) Pilfering of cash

35) The critical fraud risk areas under non financial transactions include the
following-ALL

1) Request for address change

2) Request for Debit card

3)Request for opening an account

4)Revoking a stop payment request

36) What are some of the key fraud risks in opening an account without
proper documentation?--24

1)Beneficiary of fraudulent internet transfers

2)Cash deposited in the account can be fraudulently withdrawn

3)Integrity of the staff is not at the highest level

4) No protection as collecting banker in fraudulent collection of


instruments

38) What is skimming?-1

1) Theft of credit card information

2)Theft of credit card

3) Both the above

4) None of the above


Which of the following tools is primarily used by the regulator for promoting
market discipline? 3

Can a regulator revoke the licenses of the financial institutions who breach
prudential and market conduct requirements? True

Which of the following policies provide for escalation of identified


compliance \ regulatory breach to the senior management? WBP

All new product and processes can be launched only after taking approval
fromBoard of Directors false Compliance team false Product and process
approval committee

Which of the following countries have a single regulatory model? More than
one option may be correct. Non of these

Can a regulator revoke the licenses of the financial institutions who breach
prudential and market conduct requirements? Basel 2

Identify the field in which ISDA has attempted to reduce sources of risk
through pronouncement of regulations. More than one option may be correct.
Derivatives

Regulation aims at protecting financial services businesses from relationships


with consumers that involve property derived from crime or property destined
to fund crime. This primarily results in 1

What role does compliance function play in business activities? More than
one option may be correct.Monitoring

Which of the following functions would be referred to as the primary functions


of the regulator? More than one option may be correct.134

In the inspection rating model `CAMELS`, M stands for _ Management

The group compliance function primarily deals with____. More than one option
may be correct. Non of these

Point out the contents of the adequate risk management processMore than
one option may be correct. All

FATF stands for Financial Action Task Force

Who among the following is responsible for ensuring a robust compliance


culture within the organization?All employees in their respective functions
______ takes into account the risk management efforts of a bank while
computing the regulatory minimum capital. Basel II

Given below are some of the sources of risk in any organization. Identify
which amongst the following affects compliance? More than one option may
be correct. 13

The challenge of the regulators are increasing in current scenario due to


_____.Product innovations in financial sector

Money Laundering poses a threat to financial institutions as they are used as


channels by money launderers. What are the implications of the same?More
than one option may be correct. 123

The objective of this organization is to contribute to improved supervision of


the insurance industry on a domestic as well as on an international level and
to maintain efficient, fair, safe and stable insurance markets.IAIS

Employment contract is considered as one of the compliance tools. false

CACs model is used by RBI to rate__ foreign

Which of the following is not an example of compliance risk? Non of these

Given below are some of the objectives of having a financial services


regulation. Identify the odd one out.Increase in profits of the business

Identify the sources of compliance laws, rules and standards.More than one
option may be correct. 123

_____ is criticized for its `one-size-fits-all` approach, which means that it does
not give any concession to the banks which have superior risk management
capabilities. Basel 1

As per the compliance framework all major policies are approved by board

Banks can leverage compliance to not only do business more effectively but
also improve operational efficiency. Correct

What is considered to be a major objective of a whistleblower policy? 2

he term Regulation in banking refers to Rules issued

Money laundering is a process in which the criminals convert illegitimate


money into legitimate money. True

The banks senior management is responsible for establishing a compliance


policy. The key features of which are ____.More than one option may be
correct. 23
Oganizational DNA anchor with respect to Compliance is _Compliance with
Conscience

The compliance functionaries in the Group would have limited access to


information pertaining to their respective operations. Correct false Incorrect

Detection of unfair practices will assist the regulator in which of the


following? More than one option may be correct. All

Regulatory compliance is a risk management tool that ____. More than one
option may be correct. 2

Inspections are driven by ____.More than one option may be correct. 134

Violation of internal policies and procedures can result in which of the


following? Temporary suspension or termination of employment services with
the bank false

Compliance tools in the form of E-circulars \ checklists and FAQs on key


aspects of compliance are provided by _____. RM GROUP false Compliance
Group

A risk based compliance monitoring programme would help in ____. More


than one option may be correct.Key potential risk are reviewed at appropriate
level false 12

An overriding objective of a highly regulated compliance environment is that


it protect public intrest

The complaints handling policy primarily is aimed atEnsuring there is minimal


regulatory oversight where employees are in breach of regulations false
Providing a formal mechanism to investigate and resolve customer
complaints

Compliance risk is different from Risk management. Which of the following


are not the components of Compliance Risk? More than one option may be
correct.None of these

Which model of inspection is used by RBI? CAMELS

BCBS stands forBasel Committee on Banking standards false

Compliance function is not a key element of risk mitigation within any bank.
false

Which of the following are not the key Components of Compliance Risk
Management ASSESSING false non of these
The compliance functionaries in the Group would not be limited to
information pertaining to their respective operations only. Trues

Which of the following is not the key objective of a regulation? Non of these

A compliance function should have which of the following qualities to


facilitate detection and prevention of non - compliance?Strong monitoring
capability

Identify which amongst the following is not a consequence of non-compliance


with any regulation. Non of these

Which is the coordinating body for the international group of financial


intelligence units (FIUs) to promote and enhance international cooperation in
anti-money laundering and counter-terrorist financing?FSA false IOSCO false
Wolfsberg GroupwrongWRONG

Corporate governance deals with the management of companies with a view


to increase shareholder value by ______. More than one option may be
correct.Ensuring accountability

Business risks may lead to losses or unexpected costs, compliance risk puts
the entire organization at risk in view of annihilation risk (risk of cancellation
of license). correct

Compliance risk is an integral part of business risks and processes. Always

dentify which if the following are the compliance tools used in ICICI Bank.
More than one option may be correct. 12

Given below are the important areas as Regulatory hotspots . Identify the odd
one out. Business promotion

Due to the interrelationship of businesses between different financial services


in the same marketplace, the failure of any one of them can have adverse
consequences for the rest of them. This is known as ______ Risk.market risk
false Systematic Risk false

The bank needs to do extensive research and due diligence on the


customer`s profile. This is to avoid _____ risk. Money laundering

In the inspection rating model `CAMELS`, A stands for _ Asset Monitoring


false

____ issued the Anti Money Laundering international best practices on


correspondent banking and private banking. Basel false Wolfsberg Group
The compliance area is critically important in identifying, evaluating and
addressing _______________.More than one option may be correct. 12

In ICICI Bank, business activities involving selling have been significantly


separated from activities of processing, by creating independent operations
units. True

Failure to comply with regulations would be damaging to the ____ and ____ of
the bank. More than one option may be correct.Brand and Reputation

Requirements to be put in place by the bank as a part of Anti-Money


Laundering isA proactive internal audit committee false Risk-based
transaction monitoring

In the inspection rating model `CAMELS`, M stands for monitor false


Management

Compliance meansActual knowledge about the environment regulations


applicable to the organization false

ARROW stands forAdvanced, Risk-Related Operating Framework false

In the inspection rating model `CAMELS`, L stands for liquidity

Compliance function being a specialized activity can be outsourced to


external parties. false

A board approved ____ is prepared to ensure that the key items requiring
senior level review and oversight are documented and are taken up
periodically. Non of these false Calendar of Reviews

Being compliant not only enhances risk mitigation but also improves
operational efficiency through better models, processes and controls. Always

Compliance function at the group is independent and distinct from the


internal audit function. True

Which of the following best practices represents the guiding principle of the
privacy policy?Protecting and promoting the confidentiality and security of
customer information

Consolidated Know Your Customer (KYC) \ Anti Money Laundering Risk


Management.Group Risk Management false Group Anti Money Laundering
(AML) Policy

Compliance function at the Group is not independent and distinct from the
Internal Audit function. Correct false incorrect
Compliance risk management is a part of the overall Risk Management
process. Yes

___________ is the central bank of Singapore.Monetary Authority of Singapore

BCSBI stands forBanking Codes and Statutory Board of India false

As per the compliance framework, each of the regulatory requirements would


be mapped into any of these

FSA uses ____ framework uses for risk-based supervision of its authorized
firms. CAMELS false

A major factor behind Financial institutions being highly regulated isTo ensure
regulators are protected and can promote the public interest false To ensure
the safety and soundness of financial institutions and protect the public

Requirements to be put in place by the bank as for Basel II isInternal Capital


Adequacy Assessment Policy framework

Oganizational DNA anchor with respect to Compliance is none false

Inspections cannot be carried out on the basis of seeing the entity`s name in
other investigations. false

Regulation mainly aims at protecting ____. More than one option may be
correct. 134

In the inspection rating model `CAMELS`, C stands for __Capital Adequacy

Urvashi has her latest credit card statement, can it accepted for Proof of
Address ? Y/N

The following documents can serve as residence proof

PAN card

NSC copy

Voter`s ID card

Electricity Bill
In case the payee is of another bank, what are the charges for Standing
Instruction

Charges for Banker`s Cheque

Charges for Demand Draft

Charges for Courier service

Setup charges and execution fees

For getting savings account linked to Demat account, the account should be
Non-Quantum-Optima Account. Y/N

Manish didn`t operate his Savings Account for last seven months since he
was on project in US. Will his account become dormant ?Y/N

When customer changes the branch , the existing cheque book, ATM card and
Debit card are destroyed .Y/N

If Johnson wanted to add a new name to the account, what is required

Written request and a new enrollment form, completed by all account


holders

Written request signed by the first account holder

Written request by the person whose name needs to be added

Which of the following is true with Current Account

It gives flexibility

It gives interest
It gives no interest

Inward clearing is the process where the cheques issued by customers


to________are processed and the accounts debited

Bank

3rd parties

Agents

Urvashi wants to open a simple account in her name where she can have the
flexibility to deposit and withdraw money anytime and also can earn some
interest on her money. Which type of account should she select ?

Fixed Deposit

Savings Account

Current Account

Vishwanath wants to issue a Standing Instruction , what all information is


required in the application form

Customer account number

Instruction start date

Frequency

Amount to paid

Payee`s account number

Payee`s relation

Select the benefits which are part of Infinity


Shopping

Stop payment instruction

Stocks trading

Request for credit card

What all document can Urvashi produce as Proof of Address for opening a
saving account ?

Electricity Bill

Telephone Bill

Copy of LIC policy

Latest premium receipt

Demand Draft is the form of remittance used for outstation remittances. T/F

Which of the following documents of Urvashi would be accepted as Proof of


Identity

Passport

Letter from existing bank

PAN

Fund transfer and Bill Payment are few of the benefits of the Internet Banking
facilityT/F

Income/Wealth Tax assessmenst can serve as identity proofs T/F


A Hindu Undivided Family can not open a current account T/F

Which of the following is true with ATM ?

ATM Only accepts the request for cheque

The request generated from ATM is processed at the Central


Transaction Unit and Cheque is mailed to the customer

Using ATM one can get cheque book on the spot

ATM can issue a single leaf for customer`s immediate use

Customer receives deliverables in two envelope after opening an fixed


deposit account. It (COMBI Cover1 ) includes

Phone banking user ID

Phone banking code

Infinity Passwords

ATM/Debit card PIN

Phone-banking user ID

FD Receipt

Which of the following can open a current account

Private Limited Company

Public Limited Company

Partnership Firm
Select the charges applicable towards applying for standing instruction

One time set-up charges

Execution Fees

Relationship Fees

Maintenance Fees

Can an individual withdraw money from non-ICICI Bank ATM ?Y/N

There is overhead on the customer in the process and funds get transferred
through internal reconciliationT/F

ICICI Direct allows investment in Government Bonds and Securities. T/F

For closing a Web Trading Account, the customer needs to give a telephonic
request. T/F

in case of transfer within the bank the customer pays one-time setup charges
and an execution fees.T/F

The crossed cheque can be deposited in the Payee`s account and can not be
used to withdraw cashT/F

Auto-Renewal option is available to renew the account at the end of the initial
tenure. T/F

Expansion of CIF is
Customer Information File

Credit Information File

Customer Information Filing

Urvashi produces her income or wealth assessment orders as Proof of Name,


will it accepted Y/N

POA is --Power of Authority

crossed cheques are Account Payee and can be used to with draw cash T/F

Anil is transferred to Amritsar and wants to change his branch in Amritsar.


What all he needs to surrender along with the application form ?

Pay-in slip

Account Opening Deposit

Cheque book

While scrutinising pay-in-slip one should ensure

The Type of account held by the customer

The date of the deposit is not required

The name and account number of the customer

Following are the proofs required for opening a web trading account
Identity Proof

Age proof

Residence proof

____is a transaction when the customer deposits an outstation cheque for


credit to his /her account

Collections

Outward Clearing

Inward Clearing

Cash Deposit

ICICI Direct allows investment in equities through Cash, Margin and Spot
products T/F

Date should be written clearly

Should not be post-dated / antedated

Amount in words and figures should match

If any alterations , it should be authenticated by the signatory

Pay-in-slip can be post dated or antedated Y/N

One can initiate a cheque book request , only if the account is linked to the
ATM card T/F

Any individual can open current account T/F


The essential details on the stop payment application includes

Cheque number

Date of issue

Cheque amount

Payee`s Name

Phone banking facility is for only selected customers Y/N

A Trust requires the following to open a current account

Certified copy of the trust deed

Resolution passed by the board to open the account with list of


authorized signatories and mode of operation

List of trustees with address

Along with application the customer should surrender the ___________________


when transferring his/her branch

ATM card

Debit card

Cheque book

The following documents can serve as residence proof-

Copy of LIC policy


A club/ Society / Association can open a current account- T/F

Cheques can be deposited through the ATM T/F

Customer needs to do nothing and the funds will be transferred through inter-
bank reconciliation , when he /she changes the branch T/F

All ATM`s are connected to Bank serverT/F

Share trading is offered as part of ICICI Direct -T/F

Any account in which there are no transaction for more than 6 months gets
marked as `dormant` in the system T/F

Cash deposits made during business hours is credited to the customer`s


account on the same dayT/F

All financial services can be done by a customer if authorised through


Personal Verifications T/F

Any account holder`s name can be deleted only through a written request
signed all the account holders, including the one whose name is to be deleted
T/F

Now Manish is back to India and wants to get his account re-activated, so
what is required for getting it done ?

Customer`s request to re-activate the account

Person`s identity proof through ID card , Passport or PAN


Updation in the system

Johnson have a saving account. He wants to remove one name from the
account holders` list. What is he suppose to do ?

Give a written request signed by the first account holder

Written request signed all the account holders, except the one whose
name is to be deleted

Written request signed all the account holders, including the one
whose name is to be deleted

If the ATM is on-line , how much money can be withdrawn from it per day per
card ?

5000

10000

15000

____________ and ___________ , providing last 10 transactions are 2 such non-


financial ATM services that provide account information in real-time mode

Credit statement and Debit Statement

Balance inquiry and mini statement

Balance inquiry and credit card statement

The left hand side of the journal book records entries which are in CREDIT

-The balances in the nominal accounts are transferred to this Account

-LF in a ledger book

-Kriti at the teller has posted the cash deposit of Rs. 8000\= by Sumitra twice.
What entries would you pass to rectify this error
-Saradha Maruthi Private Ltd, has issued a cheque for Rs.678900 for cash
withdrawal from their current account. The accounting entry would be debit
cash a\c credit saradha maruthi pvt ltd a.c for rs.678900 :false

-Going by the principle of conservatism, the closing stock is normally valued


at

-The most frequently used concept of accounting world wide is

-In the case of organisations,. the balance in the profit and loss account is
generally

-Exchange on DD is an income for the bank TURE

-When a customer deposits cash, the golden rule for debiting cash is credit
the giver

-Networth of a company

-Provison for Bad debt appears on the

-Siddharth Kamal has deposited Rs.48990 into his savings account


009001987678 .The cashier has wrongly credited 48900 to his account. He
has to pass an entry for Rs.90 to rectify the error

Going by the principle of conservatism, the closing stock is normally valued


at : purchase price or market price whichever is lower

The golden rule we follow while accounting in our journal book for nominal
accounts is : debit all expenses and credit all incomes

Mr. Singh had deposited Rs.25000\= cash in his Savings account no


001101008567. the teller by mistake entered the a\c no as 001101008657
erroneously. What entry would you pass to rectify this situation :1. Dr.
001101008567 RS.50000\= and Cr cash RS.50000\= 2. Dr cash a\c
Rs.50000\= and credit 0011008657 Rs. 50000\=

The home loans figure in the branch balance sheet as on 30.3.2008 was
Rs.340000000. On 31.3.2008, there was a repayment of Rs.20000000.The
homeloans figure in the branch balance sheet as on 31.3.2008 would be :
360000000

The balances in the nominal accounts are transferred to this Account : P& L
a/c
Networth: is the amount in case the business is wound up the owners should
get

The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correct: true

Balance with Reserve Bank of India will appear in the : Asset side of the
Balance sheet

The Bank branch has total savings deposits of 125000000 as on 30.3.2008.


On 31.3.2008, the deposits into savings account was Rs.2500000 and
withdrawals were Rs.1900000. The savings account figure in the branch
balance sheet as on 31.3.2008 would be : 125600000

The credit balance in the Balance sheet is written in the : Liabilities column

Zuben Musicals have deposited cash for credit of Rs.45000 into their current
account and Rs.4500 for credit to the account of Mr.Zubin. Cash account to
be debited with Rs.49500 : true

Mr. Singh had deposited Rs.25000\= cash in his Savings account no


001101008567. the teller by mistake entered the a\c no as 001101008657
erroneously. What entry would you pass to rectify this situation

-The home loans figure in the branch balance sheet as on 30.3.2008 was
Rs.340000000. On 31.3.2008, there was a repayment of Rs.20000000.The
homeloans figure in the branch balance sheet as on 31.3.2008 would be

- The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correct

-When a customer deposits cash , the golden rule applied for crediting
customer is

-When a customer deposits cash, the golden rule for debiting cash is

-Provison for Bad debt appears on the

How many times is the estimated number of road accidents in India


compared to those in the developed countries?

3 times higher

Which Cover is mandatory in Motor Insurance?

None of the above


Comprehensive Motor Insurance

Third Party Legal Liability protects car owners against legal liability arising
due to accidental damages.

TRUE

If an Insured takes a policy from ICICI lombard, when is the hard copy of the
policy couriered to him?

Same day or Next day if bought after 6pm

In case of Motor Insurance Claim, an insured can

Both a and b

Motor Insurance Policy protects against the following natural calamities.

Both a and b

Your Motor vehicle is covered against Burglary

TRUE

What is the extent of the Personal Accident cover that the Insured can opt for
other unnamed passengers in his car like his family, friends?

Rs 1 lakhRs 2 lakhs

What can we do to safeguard against against Calamities, manmade or natural


that strike without warning?

Take Insurance Cover

ICICI Lombard offers its customers a comprehensive Package Policy for four-
wheelers, which covers

All of the Above

What is the maximum NCB that can be offered on a Motor Insurance policy if
no claims are made?

upto 50%

Lifestyle diseases are an outcome of unhealthy lifestyles, smoking, lack of


physical exercise and consumption of high salt diet and saturated fats

TRUE
Which of the following is true for OPD treatment claims under HAP Policy?

All of the Above

What is the maximum Sum Insured for In Patient Hospitaliztion expenses


under cover A of HAP?

Rs 1 Lakh and Rs 2 Lakhs

Rs 3 Lakhs and Rs 5 Lakhs

What is the enrolment age for Health Advantage Plus(HAP)?

Between 18 and 70 years

Which of the following health product provides Hospitalisation cum OPD cover

Health Advantage Plus

After how many days from the beginning of a Family Floater Policy can the
medical charges be claimed except for accidents?

30 days

What is the age group eligible for taking Critical care Coverage?

18 to 55 years

To Claim Insurance, how many hours should the Insured be hospitalized under
instructions of a Medical Practitioner?

Minimum 24 Consecutive Hours

For an Individual Plan in Family Floater Policy, the minimum and maximum
age of Entry is

Min. 3 months and Max. 60 years

Min. 5 years and Max. 60 years

Which Section of Income Tax Law allows Tax Benefit for Health policies?

Section 80D

Which expenses are covered under cover A of Health Advantage Plus (HAP)
policy?

Medical charges of Insured for 60 days post hospitalization

All of the Above


In HAP Policy, Subject to continous renewal with the company, Pre existing
diseases are covered after

1 year

In case of a Home Insurance Policy, ILGIC Home plans cover not just the
structure but also the contents of your home.

TRUE

Terrorism cover in a Home Insurance Policy of ICICI Lombard is optional in


nature.

FALSE

ICICI Lombard`s Home Insurance covers the following natural calamities and
man-made disasters

All of the Above

What is the limit for Rent for Alternate Accomodation in a Retail Home Policy
of ICICI Lombard?

Rs 1 Lac for maximum of 6 months

Are Consumer Durables covered under the Burglary coverage of a Home


Insurance policy of ICICI Lombard?

Yes

Value of Jewellery, silver articles and precious stones covered under the retail
Home Policy is

Upto 50% of Sum Insured or Rs 1 Lakh, which ever is less

Upto 100% of Sum Insured or Rs 10 Lakh, which ever is less

ICICI Lombard`s Overseas Travel Insurance has

All of the Above

How many months in advance can an Insured Student extend his Student
Travel Insurance Policy?

month 1

When going to Schengen countries, Is travel Insurance mandatory for Visa


purpose?

No
Is Hijack Distress Allowance given under ICICI Lombard`s Platinum Travel
Insurance policies?

No such cover is provided under any Travel Product

Hijack Distress Allowance given for max 7 days

While the core offer in a Travel Insurance is coverage of medical expenses,


there are also several non medical covers. Which of the following is one?

All of the Above

Majority of the universities in Australia, New Zealand, USA and Canada allow
waiver from on-campus health insurance with comparable domestic
insurance.

TRUE

If a Student studying abroad needs a cancer screening and mammography


examination, Is it covered under her Travel Insurance

Yes, Available if taken as an Add On cover with Plus Plan

In order to make a claim in Travel Insurance of ICICI Lombard while visiting an


EU country, the insured should contact

United Health Group

SOS International

In ICICI Lombard`s Overseas Travel Insurance, the premium is payable as a

Variable rate as a fixed slab for first 15 days and then on per day basis

Fixed rate for a 30 day slab system

Is Dental treatment covered in an Individual Overseas Travel insurance


Policy?

Yes but deductible of US$100 applicable

Which of the following are Excluded under Student Travel Insurance?

Both a and b
Can an Insured avail an additional discount on Premium in addition to NCB?

Yes, Voluntary Excess discount if he opts for a voluntary excess in


addition to Compulsory Excess

No Claim Bonus is allowed for a Motor Vehicle only if it`s Insurance is


renewed within____ of Expiry of Previous Policy

90 Days

An Insured has put luxurious Seat covers made of expensive leather in his
Audi Car. Can he take additional Insurance for these non Electrical Accessory

No

Which of the following is an Exclusion in a Motor Insurance Policy?

All of the Above

Critical Care Policy pays the claim on the first time diagnosis of ______ Critical
Illness covered in the Policy

In Renewal of Family Floater, 5% of Policy Sum Insured will be the additional


Sum Insured per renewal upto a maximum of 50% subject to no claims made.

TRUE

Section 80D benefit providing tax savings remains over and above the benefit
of Section 80C

FALSE
Which of the following treatments are covered under OPD treatment of HAP
Policy

Suicide or attempted suicide

In Family Floater, subject to continous renewal with ICICI Lombard, pre-


existing diseases are covered from

2nd year onwards

Which of the following illnesses are covered under Critical Care?

All of the Above

Medical Tests in Family Floater are compulsory for persons who are

45 years and above

46 years and above

Mr Singh wants to insure his newly built house under a Home Insurance policy
with ICICI Lombard for 5 years. What % of discount can he get for the same

0.5

0.25

Furniture, Fixtures and Fittings of an Insured Home are covered under


Burglary cover of the Home Insurance Policy

Yes

Travel insurance is mandatory for

All of the Above

For a Student Travel Insurance, the student has to be between the age

16yrs to 35yrs

Can One extend a travel policy

YES

Is any Pre - Medical check up required for taking a Student Travel Insurance
Policy from ICICI Lombard?

Yes
Senior citizens between 71 and 85 years have to undergo a medical check
up before Travel policy issuance at their own cost.

TRUE

Silver Plan of Travel Insurance also includes the cost of Medical Evacuation
back to India.

TRUE

If an Insured is a member of a recognised Automobile Association in India, he


gets an additional discount on his premium

FALSE

ICICI Lombard`s Motor Insurance Policy is governed by

Indian Motor Tariff

Can a Motor Vehicle Owner Insure the Electrical and Non Electrical
Accessories like Music System fitted in the vehicle?

Yes

What is the discount available to an Insured if he has installed an ARAI


approved Anti Theft Device in his motor Vehicle

2.5% on OD premium upto a maximum of Rs 500

Can the owners also opt for a Personal Accident Cover for Passengers in the
car under a Motor Insurance Policy

Yes

What is the age upto which Family Floater policy can be renewed

60 Years

In Family Floater, An Insured child between 91 days and 5 years must be


accompanied by an adult in the policy

TRUE

What is the duration from the inception of a New Critical care policy during
which no claim is payable?

90 days

What is the Toll Free Call Centre No. of ICICI Lombard GIC Ltd
1800 209 8888

If a Person is diagnosed to have contracted a critical Illness within first 3


months of the Critical Care Policy, Is it covered under it

No

A Home Insurance Policy of ICICI Lombard includes

Burglary Cover

Home Insurance Cover available under Platinum travel Insurance plan


provides a Sum Insured of _______ for Building and _______ for Contents.

Rs 20 lakhs and 5 lakhs respectively

iAAA rating that ICICI Lombard has received from ICRA signify

Best Company

Student Travel Insurance of ICICI Lombard is available with a continuous


cover for

2 years

ICICI Lombard`s Student Medical Insurance offers the following Plan

Only A and B above

Section: 1. General Insurance: Motor Insurance

------------------------------------------------------------------------------------------------------------
----------------

-If an Insured is a member of a recognised Automobile Association in India, he


gets an additional discount on his premium.

------------------------------------------------------------------------------------------------------------
----------------

Section: 2. General Insurance: Health Insurance

------------------------------------------------------------------------------------------------------------
----------------

-What is the age upto which Family Floater policy can be renewed?

-Medical Tests in HAP Policy are compulsory for persons who are
------------------------------------------------------------------------------------------------------------
----------------

Section: 3. General Insurance: Home Insurance

------------------------------------------------------------------------------------------------------------
----------------

-A Home Insurance Policy of ICICI Lombard includes

-Value of Jewellery, silver articles and precious stones covered under the retail
Home Policy is -

-What is the discount applicable for a Long term Home Policy of 3 year
duration?

------------------------------------------------------------------------------------------------------------
----------------

Section: 4. General Insurance: Travel Insurance

------------------------------------------------------------------------------------------------------------
----------------

-iAAA rating that ICICI Lombard has received from ICR

Once the files are updated in the Finacle zone wise, a file is generated for the
vendor to add payee upadation false

The application displays invalid field details inInvalid field description area
false

To begin data capturing process click on theReports falise Acknowledgement


false

Final action after the Finacle processing activity is completed is Mainting


voucher

The details to be verified in the ICTM screen against each record are Cheque
date false

Signature of the customer is matched against Record false

If data on the cheques is not read correctly rejected

This band gets read at RBI cheques processing center MICR

Second sub activity in Finacle processing isUploading data to a ftp site


Six fields to modify in the reject re-entry screen correspond to the data on
MICR BAND

Inward clearing starts from the receipt of the cheques from Clearing house

To reverify the Finacle upload file, in the Finacle user menu enter TM

Screen with regularized zone details displays 12

Select the merger of the floppy files onto disk files option in theFinacle user
menu screen false

Where are the batched cheques that are to be balanced displayed select
batch

In the ICTM screen to check the amount blocked in the account check the
Avail field false

To commit the debit in customer`s account in Finacle press F10

Final step in the batch balancing process is Uplad in finacle

Posting meansCustomer accounts are debited after verification

RMI upload process is for Debit

After suspending the zone you initiate posting function inMICZ option

Before you start posting the cheques in the relevant zone, you have to
Suspend it

he details to be verified in the ICTM screen against each record are Date

In big centers like Delhi RBI acts as a Clearing

To upload files into the finacle server click on Admin process

On the Finacle user menu typeOCUPLD

The third option on the menu screen is Input

First sub activity in Finacle processing is Outward clearing zone

Image files are taken from the chequemark application through payee details
entry in Admin tool manu

First sub activity within chequeMark processing is toAcknowledge encoding


file given by the bank false

Excel format is sent to Branches


Before uploading data file into Finacle the vendor Bank wise false

To verify the debit entries in each account, in ICTM you type V

One done with all the corrections in one batch click Submit

The process involved in transferring money through cheques is Clearing

What is the most common way for ICICI bank customer to transfer money to
another bank Cheque

Reject re-entry screen displays the list ofRejected cheques and the
corresponding cheque images

In the ICTM screen to view the amount to be deposited in the account to pass
the clearing cheque Cheque deficit fielsd

Data is captured on which screenCheque encoding screen false

In clearing transaction upload maintenance screen typeName in the report


field

Validation report consists of Cant be processed

Clearing functions can be broadly classified as both

Click the mark button to change the status of the batch to Balanced

After batching of cheques is doneThey are put into NCR machine to be sorted
out

n the inward clearing menu select MICZ option byPressing the numeric key 2
and press enter

In technical verification process each cheque is checked for alteration both


false

Finacle application marks all return cheques are marked with reject flag as y

The SOL id is filled by default

In print menu you have the option of printing 1

Data can be uploaded into the Finacle system in 2

To access function list press F2

verify the displayed account details with the physical cheque Manually
Data capture for the inward clearing cheques is done throughChequemark
inward clearing

Select location of file from file name obx

After the data is matched it is forwarded to IVR unit for Tech. ssec.

NCR machine scans cheques and saves the images

Images are taken from the ChequeMark application through the payee details
entry command inAdministration tools menu

To generate the return command, which key do you select in the document
processing menu Returns\What is the most common way for ICICI bank
customer to transfer money to another ban Cheque

To create a data file you click on Create file button

n adminstration process select Export

To generate exception report select view button false Generate button

In the inward clearing process batch balancing is the next step after Reject re
entry

To mark the returns in checkmark you need to open return processing window

RBNL stands for Received

ICICI bank clears the cheque deposited by its customer then such clearing is
called Inward clearing

Purpose of marking cheque return in Finacle isRectify deficit accounts false

Return memo is generated because sent to customer false

In the document processing window you click on RBNL

n Finacle menu to select the clearing option either Both

The process where clearing is initiated is called Service false clearing house

Which function key to press to return to the inward clearing menu F4 false
F10

Which function do you use to start the posting process P

To display the validation report on the foreground F

In the function field type v


hird sub activity of Finacle processing is inward report

Discrepancy in any of the six basic fields displays the status of the batch as
Balanced

To generate the file on the Finacle menu type command EXECOM

When you select encoding file and click it open, the system automatically
generates Batch no

File provided to the vendor has Zone

Pressing which key directs you to inward clearing menu F7

The upload is carried Branch wise false

In how many steps you can upload the data file into the Finacle 3

Which function key to press to display print parameter acceptance form F4

Com script promts you to type the name of the script you want to Execute

ICTM screen also displays Both

To select print queue enquiry in the background menu Both

Posting is done in Manual mode false

Before starting the merging process the system prompts for the zone in
Merge file panel screen

Actual process of batch balancing is done in batch

Cheques are modified manually only after Scanned images

Exception field provides reason for which the cheque is not clearing

Checking the cheque date is necessary because Both

After manual verification cheques are also verified with ICTM screen in finacle

he process involved in transferring money through cheques is Clearing

For various reasons some cheques are returned to ICICI bank and it is called
Cheque false Outward clearing process false returns processing

Volatility (s) is normally in the range of _________ to _________ for government


securities

2.5 to 3%
5 to 7 %

As per John Bogle, investing is an act of _____, a willingness to postpone


present consumption and save for the future.

Faith

Volatility (s) is normally in the range of 15% to ______ for an equity mutual
fund portfolio

0.18

Compounding is generation of returns on reinvested earnings-t

The important thing to remember about stocks, though, is that an investor


doesn`t lose anything until he _____________.

None of these

Which of the following statements are false about asset allocation?

. It is a group of assets held together

It strives to obtain the desired portfolio characteristics to suit distinct


investor profiles

A widow with little experience in financial matters will ideally have

High appetite for risk

Low appetite for risk

Beta DOES NOT measures a stocks

First 123

As per John Bogle, investing is an act of Planning, a willingness to postpone


present consumption and save for the future.

FALSE

Portfolio diversification generally aims at enhancing return


FALSE

Portfolio diversification generally aims at ______________

Lowering risk

Market risk premium depends on

Perceived risk of the stock market

Which of the following statements are true?

None of these

Risk adjusted performance brings out the performance ordering (assuming


positive average returns).

In the compounding formula, V = (P)*(1+k)^n, P stands for

Principal

When one is investing in the stock market, one needs to think __________.

Equities

Long-term

Commiting money to something one does not understand is called


speculation---t

Investors __________ every time they commit money to something they don`t
understand.

Need to take expert advice

None of these

Speculate
Beta indicates a stocks Sensitivity relative to the market

Sources of risk in investments include the following, except

Business Cycle

Investing involves long term planning wherein you need to know

Investing money is putting that money into some form of `___________` - a


fancy word for anything that is secured by some assets.

None of these

Security

Investment risk is related to the probability of earning a highly negative


actual return

FALSE

In investments the safest road is always the best.

Which of the following statements are true about risk premium

An investors comfort to see his investment decrease in the near term while
waiting for it to increase over the long term is termed as Speculation.

FALSE

As per Burton G. Malkiel, investing is a method of purchasing assets to gain


profit in the form of reasonably ______________ over the long term

Predictable appreciation

Predicable safety of principal


Real wealth is created almost magically through the most mundane and
commonplace principles of

All of these

Market risk premium is the additional return over the risk-free rate needed to
compensate investors for assuming an average amount of risk.

Compounding is

Which of the following statements are true?

Investment risk is related to the probability of earning a ___________ actual


return

Low or Negative

Lack of investment planning can lead to

Assumption of current income and consumption for the future too

Calculate the mean for the following data points 14, 15, 15, 15, 16,16,16,17

15.5

Before investing in any companies equity, one must look at the following,
except

Quality of management

Most stocks have beta values in the range of 0.5 to ______

1.5

Market risk is that portion of a securitys risk that __________ be eliminated


through diversification
Cannot

Investing money is putting that money into some form of `Security` - a fancy
word for anything that is secured by some assets.

Investing involves long term planning wherein you need to know the following

How much money you will need to achieve your goals

Sharpe ratio is determined by using the following expression

(Return on the portfolio-Risk Free Return)/Beta

(Return on the portfolio-Risk Free Return)/Standard Deviation of the


portfolio return

As per Warren Buffet investing is the act of seeking ______________ at least


sufficient to justify the amount paid

None of these

Price

Value

Stocks, bonds, mutual funds, certificate of deposits, etc., are commonly


termed as Gilt

Beta indicates a stocks _____________ relative to the market

How active an investor wants to be in management of his money is


dependent on

Market risk premium varies from year to year and most estimates suggest for
US that it ranges between ____________ per year

10 to 15%
4 to 8%

Which of the following statements are false?

If beta 1.0, the security is more risky than market index.

If beta = 1.0, the security is more risky than market index.

If beta > 1.0, the security is more risky than the market index.

Which of the following statements are false

A highly variable return could lead to investment losses if the


investment needs to be sold

Which of the following statements are false

None of these

Which of the following statements are false about risk premium

It is the basis for any asset allocation decision

It is the difference between the return on a risky asset and a less risky
asset, which serves as compensation for investors to hold riskier securities

An investors comfort to see his investment decrease in the near term while
waiting for it to increase over the long term is termed as

An investment operation as one which, upon thorough analysis promises


safety of principal and an adequate return

TRUE

Every rupee that is used for speculation and lost is not working for the
investor over the long-term to create __________.

A retirement fund

Wealth

An investment plan needs to consider

All of these
The rolling return gives a better picture as it provides the average return for a
particular holding period and does away with the limitations of a point-to-
point return estimation

TRUE

As per Burton G. Malkiel, investing is a method of purchasing assets to gain


profit in the form of reasonably ______________ over the long term

Predictable income

In October of 1987 the US Dow Jones Index declined _______ in just one day

0.25

An investor needs to understand his investment style in order to match it


with the various available _____________.

Investment choices

Market risk premium varies from year to year and most estimates suggest for
US that it ranges between ____________ per year

If we adjust returns obtained for inflation we arrive at _________

Real Return

Investors normally lose money in speculative investments because

Commiting money to something one does not understand is called


investment

Investments with wider variation in returns

As per Warren Buffet investing is the act of seeking Price at least sufficient to
justify the amount paid

Investors should not invest any money in stocks that they will need in

Five Years

None of these
Six Months

Which from the following are measures of risk-reward ratio

First 12

The benefit of diversification can be achieved by diversification in upto ____


securities.

When you invest your savings in a stock, bond, or mutual fund, you do so
because you think ________________.

Once the investor has a rough idea of how much money he will need and how
much time he has to get there. He can start to think about what
________________ might be right for him and what kind of ___________he can
reasonably expect.

The amount of money that an investor will need to reach his investment goal

Based on principal amount only

None of these

Depends on current and the future investment scenarios with the


chosen investment duration

A highly variable return could lead to investment losses if the investment


needs to be sold

An Investor invests in an instrument which compounds at 12%. If the investor


holds the investment for a period of 25 years the terminal value of the
investment would be

Cannot be ascertained

Which from the following are measures of risk-reward ratio

Both Sharpe and Treynor Ratio


The benefit of diversification through addition of more securities dissipates
after about ___________ securities

10

Calculate the standard deviation for the following series 14, 15, 15, 15,
16,16,16,17

0.9258

The return correlations among stocks and bonds bills are high hence holding
these investments in a portfolio is ineffective

TRUE

The return correlations among stocks and bonds bills are low hence holding
these investments in a portfolio is effective

Which of the following statements are true?

In investments risk is measured in terms of standard deviation

Standard Deviation is one of the most important measures of variation

Standard Deviation shows variation around the mean

If we adjust returns obtained for inflation we arrive at Risk adjusted Returns.

TRUE

___________ is the component of total returns

2-3

Compounding is

Generation of returns on reinvested earnings

Which of the following is the most high risk and high return investment?

Equity

Which of the following statements are true about asset allocation?

123

As per Benjamin Graham an investment operation is one which, upon


thorough analysis promises ____________________.
Adequate Return

None of these

Safety of principal and Adequate return

Diversification is achieved because asset returns are strongly correlated

Volatility (s) is normally in the range of _________ to _________ for an average


equity stock

-15 to 20%

15 to 20%

As per the `Rule of 72` the principal will double at compounded at the rate of
7% in 7 years

TRUE

Volatility (s) is normally in the range of _________ to 30% for an average equity
stock

0.15

0.2

______________ is the measurement of an investor`s willingness to suffer a


decline in the value of investments, while waiting and hoping for them to
increase in value

Investment need

Beta measures a stocks

Non-diversifiable part of Market risk

In investments the safest road _______________________.

is a good long term strategy.


If you invest Rs.1,00,000 in a equity mutual fund for a period of 40 years
which earns you a return of 12%. At the end of this period, through the power
of compounding, your earning will be 4.01L

Volatility (s) is normally in the range of 5% to ___ for government securities

0.06

0.08

How active an investor wants to be in management of his money is


dependent on the time that the investor wants to spend on investing.

TRUE

During the US Great Depression, equity investments could have lost _____ %
of their value if one would have bought stocks at the high in 1929.

0.25

0.4

Which of the following statements are true?

The return correlations among stocks and bonds bills are low hence
holding these investments in a portfolio is effective

If beta 1.0, the security is less risky than average

Risk adjusted performance brings out the absolute post tax profit ordering

TRUE
Ms. R has Rs. 10,000/-, which he invests in a bank that offers him a rate of
20%. What would be his expected return after 3 years?

None of these

Mr. Sharma, a retired person, aged 62 years should ideally investment in

Balanced Fund

Consciously paying more in the hope that it can soon be sold for a still higher
price should be labeled as Investment.

Which of the following statements are true about market risk premium?

All of these

Following are the sources of risks which are Firm specific, except

Tax Rates

Market risk is that portion of a securitys risk that cannot be eliminated


through diversification

TRUE
When one is investing in the stock market, one needs to think Long-term.

As per the `Rule of 72`, at 8% per annum an investment would take 10 years
to double

FALSE

As per the `Rule of 72` the principal will double at compounded at the rate of
9% in 8 years

TRUE

The statement Will the investor need to live off the investment in later years?
is associated with

Retirement Planning

Will the investor need to live off the investment in later years? - is a
statement associated with Retirement Planning.

TRUE

Beta indicates a stocks _____________ relative to the market

None of these

Which of the following statements are false?

Diversification is not effective if asset returns are strongly, positively


correlated

An investor needs to understand his __________ in order to match it with the


various available investment choices.
Investment style

A retired person in his late 60s, with little experience in financial matters will
ideally have

Low appetite for risk

Rs.150 invested in an equity share falls to Rs. 125 after one year, what is the
return on the investment

-0.1667

Investors should not invest any money in stocks that they will need in less
than _____ months.

When you invest your savings in a stock, bond, or mutual fund, you do so
because you think its value will appreciate over time

------------------------------------------------------------------------------------------------------------
------------

-The cashier gives the customer _______________ if the refund is rejected---dn3

-succession certificate __________ in cases involving less than 500 rupees if


the PO is satisfied on the strength of an indemnity bond in the prescribed
format.

Icici has set up its

Non reissuable notes are sent for shreeding and coins to mint and for melting

The width of the security thread is 1.2 mm---100--

3 cameras are placed

Mutilated notes are withdrawn from public are sent for disposal to rbi and
coins for melting
The numeral 500 on the 500-rupee note and the numeral on the one
thousand rupee notes are printed in fluorescent

RBI can issue currency notes of denominations up to---10000

Currency notes in India are issued by---rbi

The notes rejected by the prescribed officer as unfit for refund---haveto


marked rejected

The value of a mutilated Government note may be paid if _____________ can


be identified on the piece or one of the pieces produced by the claimant.---
complete number

After paying the refund to the customer, the cashier segregates the notes
submitted to the customer

into the categories offull paid

The latent image shows the denominational value of the note only
__________________---when it is held 30 to 45 angle

Bank notes and rupee coins are stocked in the ICMCs on behalf of the---rbi

coins of denominations up to ____________ can be issued---1000

The thread on a 1000-rupee note contains the inscription ` bharat` in


Devanagari script , `1000` and `RBI`.----true

After receiving the mutilated curency, the _______________ sends a report to


the link branch of the valuation and any deviations of the value
adjudicated----rbi

Soiled or slightly cut notes should be---freely accepted and exchanged at the
counter itself by the cashier

No half value is paid for single number note

Soiled notes are those noteswhich have become dirty and which are slightly
cut

he cashier attaches the______________surrendered by the customer to the


rejected notes---originaltoken

CICI Bank is authorized by RBI to establish currency chest as a part of


ICMCs----true
succession certificate __________ in cases involving less than 500 rupees if the
PO is satisfied on the strength of an indemnity bond in the prescribed
format.---is required

the value of an imperfect note should be paid nly when

the note is geninue

the note is entire

the denomination can be identified

the printed matter is partially visible

a claim can be rejected if

it cannot be identified with certainly by the prescribed officer

it carries extrinsic words or visible representations

the note has been imported into india

Mutilated notes are accepted for exchange under __________________---rbi


notrefund rules

Essential portions of a currency note are

A note which is wholly obliterated and has become undecipherable---


imperfect note

The new bank note has paper with ____________grammage---increased

The engraved depth of identification mark has been increased from 83


microns to _________ microns---160

The conditions under which refunds CAN be made vary from denomination to
denomination, and also depend on the extent of damage to the notes.----true

The optical fibres in new bank notes are ________and can be seen when the
banknotes are seen under UV lamp---multi colour

If the claimant is dead the legal representative cannot be found the amount
shall be paid
to the Banking Department of the Bank. ---true

he forged(Counterfeit) notes should be forwarded to the local police for


investigation by filing a First information Reporttrue

he notes which are burnt, torn, washed away are---multifated notes

____________must be given as acknowledgement of the notes rejected for


refunddn2, d1, dn3

No half value is paid for--Single number note

The __________ would remit the full paid notes to the issue department along
with the next soiled remmitance---rbi

Coins unfit for reissue are sent to mint for meltingtrue

Form ______________ is the register of mutilated notes, received, paid and


rejected---dn1

Staff members are permitted to oversee their processing any time, All
recordings are kept for _________----30 days,40

The ________________ has delegated full powers to banks to exchange all


exchangeable notes for the benefit of the public.----rbi

__________________ which glowsunder the ultra violet lamp-Fluorescent in


number panels

The cashier affixes the `cash paid` stamp on ____________the side bearing the
potrait of Mahatma Gandhi

Electrolyte is a high light water mark of denomination numeral that is located


alongside the Mahatma Gandhi watermark----true

____________ contain a fully embedded security thread---100

The cashier ________________ return the rejected notes to the customer---must

___________ in raised printing as an identification mark for visually impaired in


old 500-rupee note---five solid lines

10,20 and 50 rupee notes contains a fully embedded security thread

In which notes the colour of the security thread changes from green to blues
when viewed from different angles---100,500,1000rs notes

Under the ultraviolet lamp the 1000 rupee note will glow as red and black
Adjudicated notes ________---can be circulated

The cashier gives the customer _______________ if the refund is rejected---form


dn 1

Latent Image can be replicated by photocopierstrue

In case the customer would like to deposit the refunded amount in his
account, the cashier enters the details in the finacle system---true

______________ is the branch closet to RBI, and doesthe RBI reporting---link


branch, link office

The pay order stamp is affixed on the notes byprescribed officer

Paper token is prepared in the following---form dn 1

n Rs.5 and 10,________in micro lettering only the word rbi and denomination
value appears

Once the note has been confirmed as forged---stamped

The link branch accepts the`half value` and `rejects` notes from all branches
along with Form DN 1---once a month

Any note that is wholly or partially obliterated, altered or undecipherable but


does not include a mutilated note---imperfect note

At present coins are issued in the denomination of 25p, 5op,1 rs, 5 rs and 2 rs

Stapled currency cannot be issued

To whom does the branches return the solid notes----to icmc /rbi

Dn1----paper token for note receipts

Dn 2---register for details of tendered notes

Dn3----rejection advices in duplicate

Dn4-----fortnightly details of payment and rejection in triplicate

Dn5----consolidate certificate from link office to cyo rbi

Dn6----certificate of destruction

Dn7----rejected note reexamined and passed for payment


The currency notes have raised __________________ which can be felt by
touch---digital printing,intaglio printing

______________ becomes the value of the notes

The number of piecies and the denomination when added

Which of the following is true? Cash balance = Physical cash balance +


Adjudicated value of the mutilated notes

The RBI makes it clear that the _______ decision is final and he may allow a
refund only if he is satisfied that all the conditions have been met---cashiers

The notes and the adjudicated value of the currency are transferred to the
__________ for furtherliasoning

Cupro nickel /alumminium coins are accepted by general public

with the RBI----icmc

The __________ can be seen in UV light as blue.---security thread______________


is a flower like design that renders additional security to currency notes

______________ is the branch nearest to ICMC and does all accounting entries
for ICMC---local branchlink branch

______________ is a flower like design that renders additional security to


currency notes---omron

see through motif

Micro lettering appears between mahatma Gandhi portrait and vertical band

Coins upto to rs 50 paise are considered small coins

The number panels of the notes are printed in---fluorscent

______________ becomes the value of the notes---number of pieces when


denominationwhen multiplied

Omron is an anti copying feature which appears in the form of-----circles


below both the sides of the Reserve Bank of India written in the central top
most part of the note

________________ notes are sent for shreadings---nonreissuable

No half value is paid for---single no note


The_____________, in the presence of the CIT custodian, opens remitting boxes
once received at the ICMC in the receiving room. The entire activity is
recorded by a camera---currency manager

Ashoka pillar emblem as the watermark---is seen in old 500 rupee note

500-rupee notes contain a partially embedded threadtrue

Select the series of currency notes that are in curculation today---gandhi


series

The Currency Chests banks have to maintain a Small Coin Depot


of________denomination and below---50 p

Watermark of Mahatma Gandhi portrait can be seen as a___________ when the


note is held against the light in the new 500-rupee note---light

here are minimum _______ persons for each activity, under camera, with at
least three to four persons inside the processing room at any time---3, 2

In the new 500-rupee note security thread on the front side---continuous


black line, partially with words

The __________ would remit the full paid notes to the issue department along
with the next soiled remmitance---rbi

If the key of the remitting box is not available at other end for whatever
reasons, the same can be handed over to the----currency manager, vault
officer

__________ appears between the Mahatma Gandhi portrait and the vertical
band---water mark

Once the note is rejected , the prescribed officer must make a rejection order
stating the rule number

under which the note has been rejected for refondtrue

Bank notes are printed on a special ________ with substrate cotton and cotton
rag. This gives the note a unique `feel` and crackling sound.---watermarked

The __________ can be seen in UV light as blue.---security thread

The cashier affixes the `cash paid` stamp on ____________any part of the note

person can only make a request for exchange of a soiled or mutilated note.
He cannot make a demand.---true
the number of pieces and denominations when multiplated becomes the
value of the note

Soiled or slightly cut notes should be---examined and adjudicated by the


Prescribed Officer

he grammage for Rs.1000----87.5

Coins unfit for reissue are sent to mint for melting---true

he Crew members (1Custodian, 1 Driver, 2 Guards and 2 loaders) of the CIT


Van __________to the branches before the start of operations---are introduced

Form ______________ is a token for acceptance of currency from public---dn3

Solid black circle in raised printing as an identification mark for visually


impaired for a new 500-rupee note----true

_____________ are eligible to receive payment in case of the death of the


claimabanking dept of the bank

CMCs was needed due to the following challenges faced by the bank

t was difficult for RBI to service all banks on a daily basis to meet their
requirements

Facilitate banks in meeting their own cash requirements

The numeral 500 on the 500-rupee note and the numeral on the one
thousand rupee notes are printed in---fluorscent ink

All dustbins inside processing rooms are emptied only at the end of the day---
under the supervision of custodian

The font size for a 1000-rupee note is---14.5mm*39mm

After the proccessing is over an entry of each batch processed and its MIS
details are entered in the---processing register

The new see through register is in the form of denominational numeral---true

The CIT custodian_________individual note counting.---does not do

While tallying the physical cash balance with Finacle, the value of the
adjucted notes is accounted as per---face value

he prescribed officer can delegate his powers to any other person in the
branch.----yes
The inter-branch accounting entries for mutilated notes are checked with the
actual currency received at the __---icmc

Electrolyte is a high light water mark of denomination numeral that is located


alongside the Mahatma Gandhi watermarktrue

The watermark in a new 100-rupee note depicts Mahatma Gandhi, which is


visible from both front and back in transmitted light and-----it can be
replicated using scanning or photocopy equipment

ICICI Bank is authorized by RBI to establish currency chest as a part of


ICMCs---true

Omron anti copying feature is included in new Rs. 50 and Rs.100 notes.----
true

-Form ______________ is a token for acceptance of currency from public

-Once the accounting of adjudicated currency notes is complete at the branch


office of the bank, the notes are subjected to further processing at the ICMC,
and then at the link branch

-After the proccessing is over an entry of each batch processed and its MIS
details are entered in the

-While tallying the physical cash balance with Finacle, the value of the
adjucted notes is accounted as per

-The prescribed officer can delegate his powers to any other person in the
branch.

-The inter-branch accounting entries for mutilated notes are checked with the
actual currency received at the ______________

-The watermark in a new 100-rupee note depicts Mahatma Gandhi, which is


visible from both front and back in transmitted light and

Claim shall be rejected---1,2

The benefits of an ICMC to bank are---2,3

Years of printing appears on reverse of the bank note

500----12mmm*27.5mm and 1000---12mmm*34mmm

100 and 500 rupee note contain a fully embedded security---false

A solid black circle appears in the new 500 rupee note----true


__________________ was the first diversified equity investment scheme in
India= master share

Net wort per share =Share capital + reserve ( excluding revaluation reserve )
- miscellaneous expenditure- debt balance in PandL A/C

What is NAV ? = net asset value

NAV = Market value of investment + Other Accrued income + Other Assets -


Accrued Expenses - Other Payable - Other Liabilities ) / Number of Units
outstanding as the vauation date / Market value of investment + Receivables
+ Other Accrued income + Other Assets - Accrued Expenses - Other Payable -
Other Liabilities ) / Number of Units outstanding as the vauation date

NAV measures the change in the value of the investment made into into
capital instrument = true

Recent Merger and acquisitions took between = Sun Fand C Mutual Fund by
Prinicipal

Mutual Fund represent one of the most appropriate investment for most =
Small Scale Investors

A mutual fund which recover its marketing expenses, fund managers salary
etc is known as = Non Load Fund / open fund

What is call money = Market in which brokers and dealers lend money to
statisfy their customer needs
The income Tax Act,_____ lays down the tax provisions governing mutuals
funds = 1962 / 1956/ 1961

Mutual Fund started with the formation of Unit Trust of India =true

____________ guides the Department of Company Affairs \\\\\\CLB

In which year Mutual fund industry started in India = 1973/1963

Children Gift Growth fund was introduced during which period = 1980-1983 /
1984-87

AMFI was incorporated in = 1996 / 1995

KIM stands for = Key Input Memo / key information manager

Total Return Methos corrects the shortcoming of the NAV change measure
and it is calculated as = Total Return = [ ( Dividend distributions + change in
NAV ) / Beginning NAV ] * 100

AMFI has published code of ethics Asset Management Company = true

Financial intermediary provides the require investment knowledge and


professional exprtise on sucessful investing = true

Which period is considered as first phase of mutual fund history in India


=1964-87

Which period is considered to be the third phase in the history of mutual fund
in India = 1995-1999 / 1993-1996

Second phase of mutual fund history in India is considered to be1990-1993/


1987-1993

NAV of open-end schemes must be calculated and published daily =


false//true

What is SEBI = Govt. Regulatory Authority

Public sector Mutual fund other than UTI entered in India during= 1990 /
1989

High Yield Debt funds seek to obtain higher interest rates by investing in debt
instruments = false

Value of Traded Securities =Market price of traded securities + Current


holding innumber of shares or bond / Market price of traded securities /
Current holding in number of shares orbonds/ Market price of traded
securities X Current holding in number of shares or bonds
___________ stocks are shares of companies whose earnings are related with
the state of economy = Growth Stocks/ value stocks

Tax-emempt funds invest in securites free from tax true

Closed -end funds = doesn`t allow user to buy or redeem units directly from
the funds

The offer Document issued for the new schemes are valid for a period of =
Twomonths / one year / Six months

Mutual funds aim at maximising returns while keeping the risk to a tolerable
level = true

The first and for long the largest scheme was US-64 = true

Mutual Funds are classified as closed-end and open-end = true

Mutual Funds are also classified as load fund and non-load funds = true

____________________ is responsible for implementing government policies with


regard to RBI and SEBI=Ministry of Finance / head of SEBI board / Governor
of RBI/////////

________ is responsible for modifying regulation relating to companies = SEBI


false

________ are Government securities with medium to long-term maturities =


Gilt Funds

Ownership issue of Asset Management Companies is governed by = AMFI /


SEBI / RBI

Which of the following are correct for Standard risk factors = Past
performance is an indicative of the future trends / The fluctuation of market
prices factor are in control of the fund manager

1996- to till is considered to be the fourth phase of mutual fund history in


India = true

Tax- exempt and Non Tax-exempt is one another form mutual fund
classification = true

Formula of calculating NAV is = NAV = Fund Value / Total units issued

How many new schemes were lunched by UTI during 1981 and 1984 = Five

CLB stands for = Company Law Board


Foreign Institutional investor (FII) registered with SEBI can invest in Mutual
Fund = true

The balance of mutual fund is different from balance sheet of companies =


true

______________ is accountable to the office of the public trustee = Sponsor /


Boardof trustee

The offer Document and Key Information Memorandum needs to be updated


atleast =every year / Once every two years

STP stands for =Systematic Transfer Plans

Which public sector was the first to introduce non-UTI mutual fund in India =
SBI

During which union Govt.budget the dividends from mutual fund were
exempted = 1996 / 1999

During which period first private sector mutual funds were introduced in India
= 1990-1992

How many private sector mutual funds and their schemes were lunched
during 1993-94 = six

US-64 stands for = Unit Scheme-64

SAT stands for003D Securities Appeliate Taxation / Securities Appeliate


Tribunal

_______________ is one of the most important source of information for a


prospective investor = Offer Document

An investor needs to PAN for purchasing units worth = 50,000 or more

What is the NAV for Fund Value = 4000 and Number of units issued =100 =
40

Unit holder have right to receive receive interest, if redemption money is not
received within _______days of its submission of the same = 7 days / 14 days

Harry Singh is Non- resident Indian can he invest in Mutual Fund = true

NAV of all schemes must be calculated and published at least= Once a week
for open -end schemes / Once a week for closed -end schemes
Total Return Methos corrects the shortcoming of the NAV change measure
and it is calculated as = Total Return = [ ( Dividend distributions + change in
NAV ) / Beginning NAV ] * 100

Unit holder have right to receive divident warrants within ____ days of the
date of dividend declaration= 20 days/ 45 days

Stock Exchanges are supervised by = SEBi

An asset shall be classified as non-performing, = If the interest/ principal


amount hasnot been received or has remained outstanding for three quarter/
If the interest/ principal amount has not been received or has remained
outstanding for one quarter false

SEBI has designed mandatory guidelines for mutual fund distributors role and
service to investors = true

Fund managers always strive to include only traded or liquid securities in


their portfolios = true

Offer document is issued only once for closed end fund = false

Change in NAV in Absolute terms =NAV at end of the period -NAV at the
beginning of ther period

SWP stands for = Simple Withdrawal Plan / Systemadrctice Withdrawal Plan

A fund may sell new units at a price that is different from the NAV = true s

ARP stands for = Annual Reinvestment Plans / Automactice Reinvestment


Plans

Market and investor related activity is governed by= SEBI

What is Fair Value = Value of a security that is realistic and not based on any
arbitrary methodology

What is call money = Market in which brokers and dealers lend money to
statisfy their customer needs / Market in which brokers and dealers borrow
money to statisfy their customer needs

Formula of calculating NAV is = NAV = Fund Value / Total units issued

NAV of open-end schemes must be calculated and published daily = true

Net Asset Value is equivalent to = Total value of the assets of the fund
divided by the total number of units issued
NAV measures the change in the value of the investment made into into
capital instrument = true

Open end-end allows investor to buy or redeem units from the fund at the
price based on NAV per unit = true

SIP stands for -= Systemactice Investment Plans

Select the correct Merger and acquisitions deal = Alliance Mutual Fund by
Prinicpal fale////2nd

DCA stands for = Department of Company Affairs

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Mutual Funds Part-1


------------------------------------------------------------------------------------------------------------
----------------

-Incase the EPS is negative

-_________________ stocks are shares of companies whose earnings are related


with the state of economy

-Growth funds are less volatile than aggressive growth funds

-________ is responsible for modifying regulation relating to companies

-Other mutual funds include _______________ and ____________________

-AMC stands for

-During which period first private sector mutual funds were introduced in
India

-____________ try to seek out fundamentally sound companies whose shares


are currently under-priced in the market

Select the correct Merger and acquisitions deal

-____________________ is responsible for implementing government policies


with regard to RBI and SEBI
-Growth funds are less volatile than aggressive growth funds

-The equity fund which is designed to give the investor a high level of current
income along with some steady capital appreciation.

-During which period first private sector mutual funds were introduced in
India

-_________________ stocks are shares of companies whose earnings are related


with the state of economy

If Marriage Certificate is issued by church/social organization, it is accepted


as a valid marriage proof. : true

Identify a true statement about document types. : 2.3

Which of the following documents can be accepted as Identity Proof. : Driving


License, PAN card

A sales officer should : 2.3

All the address proof documents in the nature of a bill can be more than 3
months old. False

The list of KYC document types includes : Identity Proof, Proof of


communication address

An IT kit contains : 2.3.4.

Self-cheque can be an outstation cheque. T

Identify the true KYC requirements for `name addition` in existing Saving
Bank Account? : id proof

KYC for Salary account requires : For 60/61if PAN card is not there

All the address proof documents in the nature of a bill can be more than 3
months old. FALSE

If an account is opened without knowing a person, it might lead to a situation


wherein the cheques get encashed by a person who is not the true owner of
the same thereby the banker becomes liable to the true owner. TRUE

KYC meansKnow your Customer

The Primary objectives of the KYC Guidelines are ALL

The definition of customer in KYC is the one on whose behalf an account is


maintained by a bank. TRUE
The_____________tallies the bulk inventory of I-kits on recepit.Branch
Operations Manager

Identify the true aspects of Customer Acceptance Policy. 1 3

Identify the true statements. OUTSTATION CHEQUES CAN BE..

Identify a true statement about document types. 1 2

If a new account is introduced by ICICI Bank staff, what KYC guidelines need
to be adhered to?The employee must introduce the account with his
employee number and bank account number.

Identify the true features of initial self-cheque deposit. 2

If Marriage Certificate is issued by church/social organization, it is accepted


as a valid marriage proof. FALSE

Identify which of the following documents can be accepted as Address Proof 1


4

Customers` funds and the account can be accessed through I-kits TRUE

Identify a true statement about KYC for Graded Salary Relationship Accounts?
SALARY ACCOUNT SOULD BE OPEND

Identify the document that is waived if a customer is introduced by an


employee of ICICI bank.PROOF OF ADDRES

Identify the true KYC requirements for `name addition` in existing Saving
Bank Account? IDENTY PROOF

A bank can ascertain customer`s details by 1 2

A sales officer shouldmeet the customer at his communication address for


the account opening process.

Account can be opened with cash provided the applicant personally visits the
branch to open the account. TRUE

Self-cheque can be an outstation cheque. TRUE

Identify a true statement about exceptions of initial self-cheque deposit.Any


self-cheque payable at an outstation location can also be accepted but the
account to be activated only after realization of the cheque.

SM should tally and reconcile the i-kit on daily basis FALSE


CAP provides the basic policy guideline for the Customer Identification
Procedure (CIP). TRUE

In case the joint-applicants are opening the account without personally


visiting the branch, the self-cheque must have the signature of the first
applicant. TRUE

The customer need not provide additional KYC documents for self-
introduction. TRUE

I-Kit is a security item. TRUE

It is possible to open an account by cash, if the customer submitsPersonally


visiting the branch with original KYC documents

Identify the documents that can be accepted towards Address Proof

CAP meansCustomer Acceptance policy

The customer needs to wait for 24 hours to operate the account after getting
the I-kit. FALSE

Telephone bill can be accepted as an Identity Proof. FALSE

An IT kit containschequebookdebit cardinternet banking user id and password

The list of KYC document types includesIdentity ProofProof of communication


address

dentify the document that is waived if a customer is introduced by an


employee of ICICI bank. Not both

Self-cheque can be an outstation cheque.

-Identify the document that is waived if a customer is introduced by an


employee of ICICI bank.

Identify the document that is waived if a customer is introduced by an


employee of ICICI bank.

__________________ was the first diversified equity investment scheme in


India= master share

Net wort per share =Share capital + reserve ( excluding revaluation reserve )
- miscellaneous expenditure- debt balance in PandL A/C
What is NAV ? = net asset value

NAV = Market value of investment + Other Accrued income + Other Assets -


Accrued Expenses - Other Payable - Other Liabilities ) / Number of Units
outstanding as the vauation date / Market value of investment + Receivables
+ Other Accrued income + Other Assets - Accrued Expenses - Other Payable -
Other Liabilities ) / Number of Units outstanding as the vauation date

NAV measures the change in the value of the investment made into into
capital instrument = true

Recent Merger and acquisitions took between = Sun Fand C Mutual Fund by
Prinicipal

Mutual Fund represent one of the most appropriate investment for most =
Small Scale Investors

A mutual fund which recover its marketing expenses, fund managers salary
etc. is known as = Load Fund

What is call money = Market in which brokers and dealers lend money to
statisfy their customer needs

The income Tax Act,_____ lays down the tax provisions governing mutuals
funds = 1961

Mutual Fund started with the formation of Unit Trust of India =true

____________ guides the Department of Compan Affairs = / CLB

In which year Mutual fund industry started in India = /1963

Children Gift Growth fund was introduced during which period =1984-87

AMFI was incorporated in = / 1995

KIM stands for = Key Input Memo / key information manager

Total Return Methos corrects the shortcoming of the NAV change measure
and it is calculated as = Total Return = [ ( Dividend distributions + change in
NAV ) / Beginning NAV ] * 100

AMFI has published code of ethics Asset Management Company = true

Financial intermediary provides the require investment knowledge and


professional exprtise on sucessful investing = true

Which period is considered as first phase of mutual fund history in India


=1964-87
Which period is considered to be the third phase in the history of mutual fund
in India = 1993-1996

Second phase of mutual fund history in India is considered to be/ 1987-1993

NAV of open-end schemes must be calculated and published daily =TRUE

What is SEBI = Govt. Regulatory Authority

Public sector Mutual fund other than UTI entered in India during=
1987////////////////

High Yield Debt funds seek to obtain higher interest rates by investing in debt
instruments = TRUE

Value of Traded Securities =Market price of traded securities + Current


holding innumber of shares or bond / Market price of traded securities /
Current holding in number of shares orbonds/ Market price of traded
securities X Current holding in number of shares or bonds

___________ stocks are shares of companies whose earnings are related with
the state of economy = Growth Stocks/ value stocks

Tax-emempt funds invest in securites free from tax true

Closed -end funds = doesn`t allow user to buy or redeem units directly from
the funds

The offer Document issued for the new schemes are valid for a period of =
Twomonths / one year / Six months

Mutual funds aim at maximising returns while keeping the risk to a tolerable
level = true

The first and for long the largest scheme was US-64 = true

Mutual Funds are classified as closed-end and open-end = true

Mutual Funds are also classified as load fund and non-load funds = true

____________________ is responsible for implementing government policies with


regard to RBI and SEBI=/ Ministry of Finance

________ is responsible for modifying regulation relating to companies = SEBI

________ are Government securities with medium to long-term maturities =


Gilt Funds

Ownership issue of Asset Management Companies is governed by =RBI


Which of the following are correct for Standard risk factors = Past
performance is an indicative of the future trends / The fluctuation of market
prices factor are in control of the fund manager//////wrong

1996- to till is considered to be the fourth phase of mutual fund history in


India = true

another form mutual fund classification = true

Formula of calculating NAV is = NAV = Fund Value / Total units issued

How many new schemes were lunched by UTI during 1981 and 1984 = Six

CLB stands for = Company Law Board

Foreign Institutional investor (FII) registered with SEBI can invest in Mutual
Fund = true

The balance of mutual fund is different from balance sheet of companies =


true

______________ is accountable to the office of the public trustee = Boardof


trustee

The offer Document and Key Information Memorandum needs to be updated


atleast = / Once every two years

STP stands for =Systematic Transfer Plans

Which public sector was the first to introduce non-UTI mutual fund in India =
SBI

During which union Govt.budget the dividends from mutual fund were
exempted = / 1999

During which period first private sector mutual funds were introduced in India
= 1999-2000

How many private sector mutual funds and their schemes were lunched
during 1993-94 = Five

US-64 stands for = Unit Scheme-64

SAT stands for= Securities Appeliate Tribunal

_______________ is one of the most important source of information for a


prospective investor = Offer Document

An investor needs to PAN for purchasing units worth = 50,000 or more


What is the NAV for Fund Value = 4000 and Number of units issued =100
40

Unit holder have right to receive receive interest, if redemption money is not
received within _______days of its submission of the same = 7 days / 14 days

Harry Singh is Non- resident Indian can he invest in Mutual Fund = true

NAV of all schemes must be calculated and published at least= Once a week
for closed -end schemes

Total Return Methos corrects the shortcoming of the NAV change measure
and it is calculated as = Total Return = [ ( Dividend distributions + change in
NAV ) / Beginning NAV ] * 100

Unit holder have right to receive divident warrants within ____ days of the
date of dividend declaration= 30 days

Stock Exchanges are supervised by = SEBi

An asset shall be classified as non-performing, = / If the interest/ principal


amount has not been received or has remained outstanding for one quarter

SEBI has designed mandatory guidelines for mutual fund distributors role and
service to investors = true

Fund managers always strive to include only traded or liquid securities in


their portfolios = true

Offer document is issued only once for closed end fund = false

Change in NAV in Absolute terms =NAV at end of the period -NAV at the
beginning of ther period

SWP stands for = / Systemadrctice Withdrawal Plan

A fund may sell new units at a price that is different from the NAV = true s

ARP stands for = Automactice Reinvestment Plans

Market and investor related activity is governed by= SEBI

What is Fair Value = Value of a security that is realistic and not based on any
arbitrary methodology

What is call money = Market in which brokers and dealers borrow money to
statisfy their customer needs
Formula of calculating NAV is = NAV = Fund Value / Total units issued

NAV of open-end schemes must be calculated and published daily = true

Net Asset Value is equivalent to = Total value of the assets of the fund
divided by the total number of units issued

NAV measures the change in the value of the investment made into into
capital instrument = true

Open end-end allows investor to buy or redeem units from the fund at the
price based on NAV per unit = true

SIP stands for= Simple Investment Plans

Select the correct Merger and acquisitions deal = Alliance Mutual Fund by
Birla Sun Life

Mutual Fund started with the form = Department of Company Affairs

Incase the EPS is negative / EPS value for that year is taken as
zero for arriving at capitalised earnings

Other mutual funds include _______________ and ____________________


/ Commodity and Real Estate Fund

____________ is any person who, acting alone or in combination with another


body corporate , establishes a mutual fund Independent Director
/SEBI/Trustee

The ______________ are the primary guardians of the unit holders fund and
assets Fund Manager / Sponsor////////////

Growth funds are less volatile than aggressive growth funds


True

A mutual fund in India is costituted in the form of a Public Trust created


underthe ______________ Indian Trust Act, 1882
AMC stands for Asset Management Company

All mutual funds have to be registered with SEBI true

A fund which tracks the performance of a specific stock market index


Equity Index Fund

The trust is created through a document called the __________


Trust Deed

The AMC of a mutual fund must have a net worth of Rs__________ at all time
Rs. 10 crores

SEBI was constituted in which year 1992

Registrars and transfer agents are responsible for issuing and redeeming
units of the mutual funds true

________________ have a narrow portfolio orientation and invest in only


companies that meet pre-defined criteria. Aggressive Growth
Funds / Growth Funds

SEBI has laid down some guidelines propecting investors interest true

The equity fund which is designed to give the investor a high level of current
income along with some steady capital appreciation.
Growth Funds/ Debt Funds/////////
____________ try to seek out fundamentally sound companies whose shares
are currently under-priced in the market Equity Income
Fund//debt/////////////////

Balanced Fund portfolio comprises of Debt instruments, convertible securities


, preference and equity shares true

Strike a balance between capital appreciation and incomes for the investor
Growth and Incomes Funds

KIM stands for

-______________ is accountable to the office of the public trustee

-_________________ stocks are shares of companies whose earnings are related


with the state of economy

-________ is responsible for modifying regulation relating to companies

-During which period first private sector mutual funds were introduced in
India //1990-1992

: a different bank

Banks can sell gold only to jewelers. : f

A customer can draw a certain amount over and above the balance in his
savings account if he has opted for ___________ facility. : overdraft

Interbank transactions are processed by RBI using : rtgs

Only banks allow the facility of withdrawing deposits by cheque. : T

Overdraft limits are slightly higher than the working capital of the company. :
true

A payee of a cheque must own a bank account with the drawee bank to
encash cheques. : f
What is the business opportunity for a bank in collection of utility bills? :
Service providers pay commission

Replacing physical share certificates with book entries in share accounts with
bank is known as : dematerialization

Which of the following is a working capital facility offered by a bank to


companies? Overdraft

Why would savers be reluctant to lend their money to the entrepreneurs? : all
of the above

A cash credit account is a running account with chequebook facility. : t

Multi-city cheques carry the guarantee of payment. : false

Which of the following services cannot be provided by an ATM? : none of the


above

A travel card can be used to withdraw money from an ATM.: true

The process of-----------------, when it comes into force, will enable seamless
clearing of cheque across the country.: Truncation of cheques

When an asset is leased to a company by the bank, both parties jointly own
the asset. : true

Alex from Mumbai imports machinery from New York and needs to remit
money to the supplier. Why is the settlement transaction complex compared
to a transaction within India? : Because it involves different currencies

Raj Chemicals Ltd want to distribute dividends to around 5000 shareholders


electronically. The service they should use: Credit ECS

Which of the following intermediary services is mainly meant for exporters? :


packing credit

Raj maintains an account with the bank for depositing his salary and other
incomes . He gets an interest on the balances in the account. The type of
account is : saving

To process a payment using the customer`s debit card, a merchant needs___ :


a POS terminal at his premises

Which of the following accounts facilitates forex transactions with banks


abroad? : forex
A pay order is a cheque issued by a bank on

-Overdraft limits are slightly higher than the working capital of the company.

-What is the business opportunity for a bank in collection of utility bills?

-Which of the following is a working capital facility offered by a bank to


companies?

-A cash credit account is a running account with chequebook facility.

-Which of these statements about Fixed deposits is not true?

-When an asset is leased to a company by the bank, both parties jointly own
the asset.

-Which of the following accounts facilitates forex transactions with banks


abroad?
At the time of cash opening, When the vault is being opened by Customer
Service Manager and the main Cashier, where should the guard be posted? :
At the door of the branch

Bait money is not to be paid in any cash payment transaction. State true or
false? : TRUE

If `Self-Cheque` is presented by a third party, then it is to be treated as a


third party payment. State true or false? FALSE

Which of the following option is must while performing cash opening activity
for the day in a branch? All of these

Which account is to be debited by the teller in I core while remiiting cash to


ICMC ?none of these

While tallying the physical cash balance, the value of mutilated note is to be
taken as per the face value of the note? FALSE

For a cash payment transaction, the cheque can not be : crossed cheque

In case of cash payment of amount Rs.50,000/- and above, CSO to enter the
transaction and affix which stamp before handing the voucher to CSM for
posting and verification?`Cash transfer` stampwrong

If `Self-Cheque` is presented by a third party, then it is to be treated as a


third party payment. State true or false?

-________________________ summarizes the cash entries of the day\ shift.

-Which account is to be debited by the teller in I core while remiiting cash to


ICMC ?

-In case of cash payment of amount Rs.50,000/- and above, CSO to enter
the transaction and affix which stamp before handing the voucher to CSM
for posting and verification?

Discontinuance of re-issuance of Bank notes of Rs. 500 denominations 1996


Mahatma Gandhi Series is a part of clean note policy : YES

Which places can cash received stamp be affixed?

BOM should reconcile the inventory at what intervals

Daily
Weekly

Fortnightly

Draft is a ____________ type of instrument

Pre Paid

For transfer transactions greater than Rs.________ CBM/RH approval is


required

500000

1,00,000

50000

What is the option to be used for printing of a single draft

DDPRNT

Signature of two CSMs is required on draft for amount greater than

Rs. 100,000

Rs. 50,000

For draft issued in cash for an amount more than _________ KYC identity proof
is needed

25000

Who is a drawee branch?

Branch which issues a draft

Branch on whom the draft is issued

Pressing F10> will commit the transaction and give a tran-id that is to be
noted down on the relevant voucher.

TRUE
It is necessary to print all Drafts before ABH

TRUE

Pay order is an instrument which is to be paid locally

TRUE

Beneficiary of the draft is

Person whose account is credited at the time when draft is honoured

The Turn Around Time (TAT) for issue of Draft is

6 minutes

Can a duplicate draft be issued beyond a period of 15 days

Yes

No

An instrument that contains an order of one branch of a bank (drawer branch)


directing another branch of the same bank (drawee branch) to pay on
demand a certain sum of money to a specified beneficiary (payee) or to the
order of the payee is known as

Pay order

Clearing Cheque

It is mandatory to submit a cheque with RTGS slip

FALSE

NEFT refers to

National Electronic Funds Transfer

The RTGS timings at branch from Monday to Friday is

900 AM to 330 PMwrong

A draft is further revalidated for a period of _________ months

6 months
What system is used for indent of Stationery

Staffware

FCRM

Once a transaction is posted it can be modified by verifier

FALSE

What is the command in i-core to commit a transaction

F4

F2

F3

RTGS refers to

Random Time Gross Settlement

Real Time Gross Settlement

What is the validity of the draft issued ?

Beneficiay Branch IFSC code consists of ______ digits

11

Pay order is also known by the name of ____________

Bankers Cheque

What is the i-core option used for cancellation of draft


DDC

The minimum amount for funds transfer through RTGS is

1,00,000

The minimum TAT for funds transfer through NEFT is

End of the day

One day

The RTGS timings at branch at Saturday is

900 AM to 130 PM

What is the command used in i-core for movement of inventory?

IMC

In pay order the issuing branch and the drawee branch are different?

TRUE

Where is the inventory of the cancelled draft to be moved to

DL\DL1

EM\Employee no.

DL\CAN

DD can be cancelled by

Issuing branch

What is the option in i-core for revalidating a draft

DDII

DDSM

What is the instrument type mentioned in the debit part tran when
there is a transfer transaction through debit authority letter

CHQ
Leave it blank

There are different set of stationery for DD and PO

TRUE

What does the words OC represent in the security box on the left side of the
draft

Amounts from 10000 to 99999

- Amounts from 1000000 to 9999999


-
- Branch Inventory is kept in _____________
o Vault
BDR

SBH Branches can process RTGS transactions upto a limit of Rs._________

No limit

The RTGS request above Rs.10,00,000 is sent to central team by

Mail

Scan

Duplicate DD can be issued by

Issuing branch

What is the maximum amount for issue of draft in cash

4,99,999

Movement of funds from one account to another account in the same bank is
known as__________

Transfer
Which of the following do you think are advantages that Drafts present to the
Bank?

Physical risk of carrying cash from one location to another

No delay due to collection period, as in the case of cheques

Branches other than SBH Branches can process RTGS transactions upto a
limit of Rs._________

NO

The option to be used for doing RTGS at branch is

RTGSH wrong

DDD menu in i-core is used for

Duplicate issue of DD

Delay beyond a fortnight for issuance of duplicate draft, banks have to pay
interest at the _____________rate applicable in order to compensate the
customer for such delay.

Savings

The general principle involved for transfer is

first credit then debit

Revalidation of draft can be done by

Purchaser

At present, in India, coins are being issued in denominations of 234


_____________ are eligible to receive payment in case of the death of the
claimant legal

ICICI Bank is authorized by RBI to establish currency chest as a part of ICMCs


true

The notes which are burnt, torn, washed away are multi notes

Select the series of currency notes that are in curculation today gandhiji
series

The thread on a 1000-rupee note contains the inscription ` bharat` in


Devanagari script , `1000` and `RBI`. True

he cashier attaches the______________surrendered by the customer to the


rejected notes original token

RBI can issue currency notes of denominations up to 10000

The ________________ has delegated full powers to banks to exchange all


exchangeable notes for the benefit of the public. rbi

Soiled notes are those notes 23

The new 500-rupee note has hidden green belt

500-rupee notes contain a partially embedded thread true

The numeral 500 on the 500-rupee note and the numeral on the one
thousand rupee notes are printed influorescent ink false

Micro lettering appears between the Mahatma Gandhi portrait and the ___
vertical band

While tallying the physical cash balance with Finacle, the value of the
adjucted notes is accounted as per FV false

The cashier gives the customer _______________ if the refund is rejected Form
DN 3

The value of an imperfect note should be paid only when

The notes rejected by the prescribed officer as unfit for refundhave to be


marked `rejected`

The optical fibres in new bank notes are ________and can be seen when the
banknotes are seen under UV lamp multi false
The __________ would remit the full paid notes to the issue department along
with the next soiled remmitance ICMC

The notes and the adjudicated value of the currency are transferred to the
__________ for further liasoning

with the RBI ICMC

The benefits of an ICMC to bank are 13

__________ cameras are placed in the processing room, to capture live


recording 3

The width of the security thread is 1.2 mm 4

The font size for a 1000-rupee note is14.5mmx39mm

The CIT custodian_________individual note counting. Does not count

Once the note has been confirmed as forgeddestroyed false

After the proccessing is over an entry of each batch processed and its MIS
details are entered in theProcessing register false

Mutilated notes are accepted for exchange under _ true

__________________ which glows under the ultra violet lampFluorescent in


number panels

Once the note is rejected , the prescribed officer must make a rejection order
stating the rule number

under which the note has been rejected for refond true

ICMCs (including ICICI) are the RBI-authorized banks, acting as currency


chests to facilitate the distribution and circulation of the currency among the
banks and their branches. True

The conditions under which refunds CAN be made vary from denomination to
denomination, and also depend on the extent of damage to the notes. true

Bank notes and rupee coins are stocked in the ICMCs on behalf of the rbi
The see-through motif is a flower-like design that renders additional security
true

he security thread on a 1000-rupee note contains the inscription 1000

Mutilated currency notes are withdrawn from public circulation and are
deposited in rbi

The new see through register is in the form of denominational numeral true

The cashier affixes the `cash paid` stamp on ____________the side bearing the
potrait of Mahatma Gandhi

The security thread in a 1000-rupee note can be seen in ____________colour


blue false

A demat account opened with a Depository is called as

-Do dematerialized securities have distinctive numbers?

-Which of the following fields forms a part of the DRF?

-Information on book closure\record date is provided to Depository


(NSDL/CDSL) by the Company/R and T agent for the purpose of

-Fungible means, as shares would not have distinguishing features such as

distinctive nos., certificate nos. etc., and __________

-DP ID and Demat account consists of

-In case of government securities sent for dematerialisation, the DP will

endorse the certificates _________

-Which of the following doesn`t form part of Pledge/ Hypothecation form?

-What is the main purpose of bank account details in account opening form?

-Does NSDL system permit an investor to maintain zero balance account with

a DP?

-Which of the following Government Securities are available for demat and

transfer?

-The depository account that an investor opens is called as

-HUF can open an individual Demat account with the following variations .
-Share certificates are having the order of Name as A and B and demat a/c in
the name of B and A. Choose the correct option.

-Can shares that are not registered in the name of the account holder be
dematerialised?

-Problems invloved in physical system of transferring shares are

-SEBI, the capital market regulator,______________


Maximum number of loose DIS issued to one account holder in a financial
year.

-For which of the following securities partial dematerialisation request can be

accepted?

-SEBI, the capital market regulator,______________

-Which of the following fields forms a part of the DRF?

-For which of the following securities partial dematerialisation request can be

accepted?

-HUF can open an individual Demat account with the following variations .

-Share certificates having single holder can be dematerialized under a demat


account having joint holders.

-The status of the demat account need not be active for accepting TIFD/IDT.

-The depository account that an investor opens is called as

-In case of a partnership firm, the beneficial owner account will be opened in
the name of

-Does NSDL system permit an investor to maintain zero balance account with

a DP?

-Existing securities are traded in which of the following?


stock represents a unit of ownership in a company. A stock is also referred as
-HUF can open an individual Demat account with the following variations .

-Information on book closure\record date is provided to Depository


(NSDL/CDSL) by the Company/R and T agent for the purpose of

-Share certificate are having two holder of which one is deceased,, The
surviving holder can get the shares dematerialized in the demat account held
in the survivor name.

-For which of the following securities partial dematerialisation request can be

accepted?

-To dematerialise government securities, the investor needs to have its


Depository account with which of the following?

-Which of the following doesn`t form part of Pledge/ Hypothecation form?

-Fungible means, as shares would not have distinguishing features such as

distinctive nos., certificate nos. etc., and __________

-For which of the following securities partial dematerialisation request can be

accepted?

What is customer satisfaction : when a customers perception of service


matches with his expectation

Identify the steps involved in Serve : 234

What does an organization need to do to understand customer expectation :


Identify the needs of various segments\\\////////All of the above

An activity that one party can offer to another that is essentially intangible
and does not result in ownership of anything is called as :service

How are the attributes of a professional : all

what does acknowledging customer feelings meanMirroring the customers


emotions by altering one`s tone to match the situation

Professional behave as they feel. Is this statement correct : no

What does CIC stand for : Customer Interaction Cycle

Is it necessary to acknowledge feelings of the customer :y

xxxxxxx : understanding and addressing the unstated need of the customer


Besides the attitude of an individual what help from the organization would
help in rendering quality service : all of the above

What influences customers expectation : all

Can a customer service executive say `No` politely to the customer if the
situation warrants :yes

Why is eye contact necessary. : both

What is the standard greeting normally used : Good morning, what can I do
for you

What does a smile convey to the customers : all og theabove

What are the 3 steps to CIC :Pre CI, CI and Post CI

What are the steps in customer interaction : Welcome, understand, serve


and close

customer`s perception of service is influenced by : Service Environment

What are the principles of Kaizen : all of the above

What are some of the key differentiators:xxxxxxx interrupting the


customer\\Finishing the sentence for the customer\\Taking notes\\Both a and
b

What does Pre CI mean :, Preparation stage

Identify the steps for complaint resolution : all

What are the two steps in Post CI :Keep commitments

What is the reason for more than 80% of the customers shifting to another
service provider as per surveys conducted worldwide : unhappy with service

You visit a restaurant along with your friends for giving them a treat for your
birthday. You wait for 10 minutes at a table without any waiter even looking
at you. There are two waiters busy serving other customers..Your perception
of service at the restaurant would be : 134

Which of these create a positive field in the work environment? :1234

Sheela was on the phone when Mr. Shankar, a customer came rushing to her.
She smiled at the customer warmly and gestured him to be seated.She ended
the call quickly,greeted the customer cheerfully with an offer to help. How
would Mr.Shankar feel at this stage? : Mr.Shankar would feel comfortable as
the welcome was complete
Which of these are steps in the pre customer interaction process :1245

How do we understand whether the customer is happy with our service? : Ask
the customer for feedback

Ajay requires a debit card in a week`s time as he is travelling. He opens a


new account with ABC Bank and is immediately given the weloome kit
containing the debit card.Can we state that Ajay would be satisfied with this
service? : Ajay would be delighted as he had wanted the card within a week
but had got it immediately

Amala wishes each customer Good Morning` in a monotonous tone without


looking at the customer. She wonders why customers are not happy with her
service. : 23

Amala wishes each customer Good Morning` in a monotonous tone without


looking at the customer. She wonders why customers are not happy with her
service. :

Customer satisfaction depends on the levels of : Customer expectation and


perception of service

Leela looks up at each customer, smiles warmly and wishes them a good day
in a cheerful tone. What is missing in this welcome stage? : Offer to help

You are a customer service officer in a bank and have got up from your desk
after a busy day to go for lunch.You see a senior citizen drooping in with
trembling hands desparately looking for help. What should you do? : Walk up
to the customer, take the customer`s hand,lead him to a seat and offer to
help :

Customers are prepared to wait for half an hour at the ticket counter of
railways whereas demand service within 5 minutes at Model Bank. Why do
customers have different expectations from different service providers? : 1.2.

Why is the eye contact an important component of the welcome stage? 124

Mr. Arun Kumar is a senior citizen maintaining the accounts of all his family
members with the Bank. He is very meticulous in, maintaining records of all
the accounts. What is the mental attitude required to handle such
customers : Attitude of care, courtesty and respect for the needs and
requirements of senior citizens

Arvind owned a restaurant and had ten staff servicing customers. The staff
smiled and greeted each customer with enthusiasm through out the day.
Which of these statements explain the possibility of servicing customers with
a smile throughout the day? : 1234
The Hill Road branch of Fortune Bank had a large number of walkins daily.
Aruna, a customer service officer was having a hectic day at the cash counter
as two of her colleagues were on leave. What self talk would help Aruna serve
customers better : This is an opportunity for me to raise my level of
performance and maintain good service in spite of constraints - I will do it

Which of these are part of preparation of the mental self for a professional? :
1245

Fortune Bank had a target of servicing customers within 10 minutes. On an


analysis of the performance of one of its branches, it found that 90 % of its
customers were serviced within 10 minutes. The customer satisfaction level
at this branch is : Cannot say, as customer satisfaction depends on customer
expectations and their perception of service

What is meant by consistency in service? : 2.4

Vijay gets recruited as a bank officer. How should his attire be to suit the
profession? : The attire must be formal and communicate trust, confidence
and respectability

Raj greets each customer with `Good morning, what can I do for you?`. Would
this help build a rapport with the customers? : Yes, customers would be happy
with the greeting and offer to help\\It would help provided Raj says the words
with enthusiasm and cheer

Which of these actions reflect care and courtesy to customers? : all

Raju goes to the vegetable market every week and purchases vegetables
from one particular vendor Ravi Kumar.Which of the statements given below
explain how Ravi Kumar has won the loyalty of customers like Raju? :123467

How can a warm smile impact customer service? : 123

Is it necessary to greet and offer to help every customer? : 1.2

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Customer Service concepts: Section - Customer Service concepts

------------------------------------------------------------------------------------------------------------
----------------

-What does an organization need to do to understand customer expectation

------------------------------------------------------------------------------------------------------------
----------------
Section: 2. Customer Service concepts: Section - Customer Service Skills

------------------------------------------------------------------------------------------------------------
----------------

-Raj greets each customer with `Good morning, what can I do for you?`.
Would this help build a rapport with the customers?

What is DQMS : Daynamic

Ignoring complaints can be costly. Do you agree with this statement : yes

A customer walks into an office and finds all paper loosely kept on the desk.
What would be the customer`s impression : That this organization is not
meticulous and would be apprehensive of his important documents being lost

Providing 24 hour branch service available to customer is a part of the core


product. Do you agree to this statement : no

What is the formula used by Toyota Motor Sales for customer satisfaction : all

Identify some of the waste or Mudas in business as described in Kaizen : all

What are the steps in `understand` the customer ;all of

What is a good methodology of acknowledging facts : paraphrasing

What should a customer service executive do if she is unable to keep up to


some commitment to the customer : Keep the customer informed, apologies
and give a fresh commitment which you would be able to fulfill

What are the two technical aspects of quality : 1.2.

What is customer delight : when a customers perception of service exceeds


his expectation

How does an organization increase its profits from customers : Only b and c

What are the 3 aspects of Pre CI : :a, b and d\\a, b and c

Which of these is formal attire? : White Striped shirt, black trousers, grey and
black tie, black leather shoes

How long should the eye contact with the customer last? : The eye contact
should last for a minimum of 3 seconds

------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Customer Service concepts: Section - Customer Service concepts

------------------------------------------------------------------------------------------------------------
----------------

- -What are the 3 aspects of Pre CI

------------------------------------------------------------------------------------------------------------
----------------

Section: 2. Customer Service concepts: Section - Customer Service Skills

------------------------------------------------------------------------------------------------------------
----------------

Expectations of customers differ from person to person : yes

A smile is an instant energiser. Is this statement true : true yes

What is the optimum measurement under Six Sigma : 2.6 defects per
million\\3.4 defects per million

xxxxx : The staff who attends to the customers

What does analysis state about the minimum time frame one should
maintain an eye contact : three seconds

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Customer Service concepts: Section - Customer Service concepts

------------------------------------------------------------------------------------------------------------
----------------

-What is the optimum measurement under Six Sigma

-Whom do you think an organization should ask what the customer wants and
needs :-
Customers themselves

------------------------------------------------------------------------------------------------------------
----------------

Section: 2. Customer Service concepts: Section - Customer Service Skills

------------------------------------------------------------------------------------------------------------
----------------
What does Six Sigma aim at : none of these\\

How does this greeting help with the customer : positive beginning to the
conversation

Good service is all about customer smiling at you. Do you agree to this
statement : yes

What was the goal set by Walt Disney for his customers :the 100th customer
visiting Disneyland should receive the same service as the first customer :

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Customer Service concepts: Section - Customer Service concepts

------------------------------------------------------------------------------------------------------------
----------------

-What does Six Sigma aim at

-What is DQMS

-Identify the don`ts when listening to a customer

identify some of the basic expectations of customers:-Value me and my


time\\All of the above

Which of these are scripts of a professional?167

What is meant by proactive service?:-1234

Mohan starts a new Car Showroom in an upmarket locality in the city. What
are the factors he must take care to ensure that customers are happy with
the service?:-1234

Why is the welcome stage very important in the customer interaction cycle:-
1235

How can you ensure that your smile is genuine while servicing customers?:-
125

What do you understand by pro-activeness:-none of the above\\providing


service which the customer did not ask and not knowing whether he wanted
it or not\\

Identify some of the magic words that normally work:-134


Can a delivery instruction for transferring shares from a beneficiary account
to a CM pool account be cancelled?

Yes, but only prior to the execution date indicated in the delivery
instruction

Which of the following fields forms a part of the DRF?

Market Type

ISIN

A demat account opened with a Depository is called as

Beneficiary Account

The agreement number in the pledge\hypothication form should be filled by


the client.

TRUE

Existing securities are traded in which of the following?

Secondary Market

information on book closure\record date is provided to Depository


(NSDL/CDSL) by the Company/R and T agent for the purpose of

Stock Lending and Borrowing

Corporate Action

Any transfer of securities between two BOs not having demat accounts with
the same depository is termed as an `Inter Depository` transfer

TRUE

Any transaction for sale and purchase of securities through a broker on the
stock exchange to be settled through Clearing Corporation / Clearing House is
generally termed as On Market transaction.

TRUE

Ownership is the state or fact of exclusive rights and control over shares.

TRUE
Problems invloved in physical system of transferring shares are

All the above

HUF can open an individual Demat account with the following variations .

The account is opened in the name of Karta

DP forwards certificates received for dematerialisation along with DRF to

Both

For signature change, the PAN card of the applicant is mandatory.

TRUE

What is the TAT to set the limit once the shares are pledged?

24 hrs

Share certificate are having two holder of which one is deceased,, The
surviving holder can get the shares dematerialized in the demat account held
in the survivor name.

Yes always

Yes provided the request is submitted along with transmission cum


demat form and deathcertificates of deceased holder

The demat account is held in favour of 3 holders viz. A, B and C. In case of


death of B, the securities held in the source a/c can be transferred to a target
a/c held in favour of C and A .

TRUE

The Depository account that an Approved Intermediary opens for the purpose

of carrying on the business of securities lending and borrowing is called

Intermediary account

Freezing cannot be applied for which of the following levels

Freeze for debit


Freeze for debit as well as credit

ISIN Freezing

Freezing of account can be effected by the recipt of the following

All the above

The account that an Clearing Member needs to open to dematerialise its own
securities, is called _ account in NSDL system

Beneficial owner

ISIN stands for?

International Securities Identification number

Do dematerialized securities have distinctive numbers?

Yes, All dematted securities have distinctive nos.

DP ID and Demat account consists of

12

16

In the International Securities Identification Number (ISIN), the first two

letters stand for which of the following?

The country code.

The account opening form should be signed by __________ in case of minor.

the guardian

Which of the following statements regarding nomination is false?

Joint holders can nominate.

Individual beneficial account holder can nominate.

Beneficial account holder cannot change the nominee.

The depository account that an investor opens is called as


beneficiary account.

Which of the following fields forms a part of the DRF?

Settlement number

Can a person have more than one Demat account on his name?

Yes

A stock represents a unit of ownership in a company. A stock is also referred


as

Share

Both

In case of a partnership firm, the beneficial owner account will be opened in


the name of

the partnership firm.wrong

For investors holding shares in demat form, dividend/interest will be declared


and issued by

Issuer company

Can shares that are not registered in the name of the account holder be
dematerialised?

Yes, at the discretion of the Issuer/ its R and T Agent.

As per the system of Rolling settlement , any trade done on Monday(day T)


will be settled on Wednesday(day T+2).

TRUE

Share certificates having single holder can be dematerialized under a demat


account having joint holders.

false
The physical share certificates are held in the name of Mr. A and B, wherein
Mr. A is deceased. Can these securities be dematted in the demat account of
Mr. B ?

Yes, provided Mr. B submit a Notary attested death certificate


alongwith deletion cum dematerialisation form, DRF and share certificate(s)

SEBI, the capital market regulator,______________

is an autonomous body set-up under an act of parliament.

was set up by the Government of India to meet the requirements

stipulated by IOSCO.

An investor have to keep any minimum balance of securities in his account?

No

Which of the following doesn`t form part of Pledge/ Hypothecation form?

Agreement No

Bank account details

To dematerialise government securities, the investor needs to have its


Depository account with which of the following?

Any DP of its choice.

Which of the following Government Securities are available for demat and

transfer?

All securities issued by the Central and State Governments. DP has to


merely write to NSDL G-Sec cell and complete some formalities to activate
the new security in the Depository system.

Which of the following statements regarding dematerialisation is true?

Transfer deed is re quired for dematerialising the physical shares.wrong

The credit of pledged securities remains in the account of______

both, the pledgor and the pledgee.

the pledgee.
For which of the following securities partial dematerialisation request can be

accepted?

Any securities, provided they are permitted to be held so by the Issuing


authority

Only those government securities which are permitted for the purpose
by

RBI.

Fungible Securities means without any distinguishing features such as


distinctive nos. and certificate number etc.

Separate Demat Request Forms required for different ISIN.

TRUE

The Depositories registered with SEBI are

Both

Maximum number of loose DIS issued to one account holder in a financial


year.

10

Different securities issued by the same Issuer will have same ISIN?

FALSE

As per NSDL, all the branches/franchises of Depository Participant (DP) should


have atleast one NCFM/NCDO qualified person.

TRUE

Does NSDL system permit an investor to maintain zero balance account with
a DP?

Yes

The status of the demat account need not be active for accepting TIFD/IDT.

FALSE

Share certificates are having the order of Name as A and B and demat a/c in
the name of B and A. Choose the correct option.

Yes they can be dematerialized provided the client submits a


transposition form along with

What is the main purpose of bank account details in account opening form?

For safe distribution of cash corporate actions.

Savings bank account provides facilities like Cash deposits and withdrawals,
clearing of local cheques, issue of ATM cards etc : true

Main source of funds is : DEPOSITES

On maturity, FD amount can be paid to third parties provided account holder


provides authorization : False

What is a cheque :It is instruction to the bank to pay the stated amount to the
person named in cheque.

Maximum term for fixed deposit is: 120 months

Premature closure of traditional Term deposit is not permitted :false

Term deposits offer absolute liquidity : false

In case FD receipt is lost or misplaced, the depositor has to submit ----- to


obtain a duplicate receipt only after which he can renew or encash the
deposit : indemnity

-------- prohibits from opening savings account by business entities. RBI


-

What is the correct order to get a list of RTGS enabled branches on the
Intranet?

ICICI Bank Universe>Business Groups>WBG>PTG> General Banking


Group> Branches enabled for customer transactions through RTGS

When Staffware is not functional, what are the prerequisites for RTGS
transactions

FAX mode-RTGS tracker

A second level verification, after checking the RTGS payment worksheet,


should be done in Finacle using

Account number of the customer

RTGS stands for

Real Time Gross Settlement

To make a payment through RTGS, the customer needs to provide __________


details to the payer

Payee account number

Payee bank name

IFSC code of Payee branch

RTGS system based on

Electronic messages

_______would be the gateway between the bank system and RTGS system.

PI

When RTGS request is submitted in Staffware process, _____________ is


generated through RTGS system

Unique Case Number

RTGS Transaction charges for Retail Clients for Inward Transactions are
No Charges

Normal Clearing Transaction is initiated by ______________

By person receiving payment

The file containing RTGS transaction details for the day would be updated
every two hours starting from _____.

1300 to 1800 hourswrong////wrong

RTGS Transaction is initiated by

By person making payment

When you export the scanned slip in process Omnidocs, which message pops
up

Report exported successfully

Normal Clearing system based on

Electronic messages

As per RBI guidelines, the payee`s bank must credit the payee`s account
within_______ of receiving the credit in its RTGS settlement account.

Select RTGS benefits to the Economy

It improves confidence of out side agencies like World Bank in Indian


Economy

It enables efficient settlements and avoids settlement delays

The transaction can get rejected or returned for the following reasons

Beneficiary Account closed

Mismatch in name and account number

Which of the following are included in the Instruction Slip provided by the
customer

Debit Account number

Amount in words and figures

Beneficiary branch name


Select the prerequisites which are essential to facilitate RTGS transactions

RTGS login ID creation in Staffware

IFSC code stamps to be available in the branch

Select the RTGS benefits to Customers

No returns due to insufficiency of funds

Movement of funds made easier and faster

Faster and irrevocable credit

How many ICICI braches enabled for RTGS transactions till Sep, 06

548

To receive funds through RTGS, the customer needs to provide __________


details to the payer

12 digit account no

ICICI Bank branch IFSC (Indian Financial System Code)

In staffware process, after selecting New Job, which fields needs to be entered

Sol ID

Date

Which mediums are available to send the RTGS Instruction slip from the ICICI
Bank Branch to RTGS Central Team (RCT)

Fax mode using RTGS tracker

Scanned copy using Omnidocs

Following are some details which, customer needs to provide in the


Instruction Slip

Date of the transaction

Date of the transaction

Beneficiary branch name

Amount in words and figures

Select the eligibility criteria to initiate RTGS transactions


Both Corporate and Individuals can effect an RTGS transaction

Normal Clearing system based on ______________

Physical instrument

Receipt of funds through a normal clearing system depends on location and


clearing type whereas a similar transaction through RTGS can be done in
___________days

-Settlement base of Normal Clearing system on ________________ basis

-What is the link between ICICI Bank`s RTGS Settlement Account and
Beneficiary Bank`s RTGS Settlement Account?

1. Evolution of Money and Banking ( 1 hour)

2. Overview of Banking (4 hours)

3. Business Etiquette (8 hours)

4. Business Maths - Basic (6 hours)

5. Business Maths - Advanced (1 hour)

6. Financial Accounting (5 hours)

7. Regulatory Environment and Monetory policy (4 hours)

8. KYC for Retail Branch Banking (3Hrs.)

9. Anti money laundering India (4 hours)

10.Retail Branch operations - Account opening (3 hours)

11.Banking Ombudsman scheme (2 Hours)

12.Deposit Accounts (2 hours)


13.Types of Customers - Part I (4 hours)

14.Know your customer for retail branch banking (1 hour)

15.Types of Customers - Part II (3 hours)

16.Banker Customer Relationship (2 hours)

17.Students to collect brochures from different banks

18.Basics of Life Insurance (8 hours)

19.Finacle - Intro and menu options (3 hours)

20.AMFI - Mutual Funds Part I (4 hours)

21.Basics of General Insurance (8 hours)

22.RBI-1(Special Request& Handling deceased Account) (7 hours)

23.Basics of Retail Assets Finance (3 Hrs)

24.Selling Retail Loans to Branch Customers

25.Service channels and Operatins management (3 hours)

26.Negotiable Instruments act (4 hours)

27.Retail Branch operations - Cash (1 hour)

28.Finacle - Cash receipts and payments (4 hours)

29.Currency management (8 hours)

30.Finacle - Issue of DD and PO (4 hours)

31.Finacle - Transactions and Processes (8 hours)

32.Clearing (8 hours)

33.RTGS (5 hours)

34.Retail Branch Operations - Remittances (2 hours)

35.CMS Part I (4 hours)

Service Channels and Operations Management


Why does the bank block the ATM access if a user makes a certain number of
wrong PIN entries?

to prevent fraud

New generation banks need to handle credit management at branch


level.True/////false

In case of cash deposits or cheque deposits at ATM, no message goes to CBS.

CBS stands for Central Banking System. f

Phone banking is limited to giving account information to account holders.

HSM stands forHost Server Machine////////2nd

When using phone banking, waiting time is more for non of the abovewrong

Which of the following services cannot be provided by an ATM? Non of the


above

If a customer has forgotten the ATM PIN and his PIN remains blocked for 90
days, the bank will automatically send the new PIN. False

What protects the internet banking system from hackers? Firewall

A customer can print a detailed monthly statement at ATMs. False

The system which interfaces between the customer`s computer and bank`s
CBS is known asSwitch

Which of the following denomination notes is not dispensed by ATMs? All of


the above

Customer can transfer fund from ICICI Bank Account to the registered payee
account in other bank through ATM true

Up to how many times can a customer change his ATM PIN? No limit
If a SBI debit card holder withdraws money from a VISA affiliated HDFC
bank`s ATM, VISA recovers a charge from SBI which is known as non of the
above

POS terminals accept only credit cards. false

Which of the following is a traditional service channel?

\\ Non of the above

When was internet banking launched in India? Non of the above false

Once the ATM PIN is blocked after exceeding the maximum number of wrong
attempts, the customer can access the ATM after 24 hours with the correct
PIN.

Customers no longer value the physical contact with the branches.

ATM can be considered as an alternate service channel.

The ATM PIN gets blocked if more than five attempts are made with wrong
PIN.

Tip adjustment in a completed transaction is possible only when the customer


enters his PIN to retrieve the transaction and adjusts the amount.

F
Cash replenishment frequency depends upon number of the transactions and
cash dispensation at the ATM.

In case of technical malfunction, the security guards at ATMs are trained to

rectify the problems

call the helpdesk and report the problem

Advanced Encryption Technology helps to

ensure that customer`s messages are safe and secured

With net banking and phone banking gaining popularity, branches have lost
their importance as a channel for sale and delivery of banking services.

When a customer uses ATM, his card number and PIN are verified by the ATM
computer.

When it comes to cheque deposits, which one of the following is preferred by


customers?

Depositing the cheque in drop boxes available at ATM centres

Banks do not entertain any claim for unauthorised cash withdrawal using ATM
cards.

Requesting stop payment on a cheques is not possible through internet


banking.
F

CBS stands for Central Banking System.

ATM PIN contains ---------- digits.

When two banks link their ATM networks on a bilateral basis they don`t pay
any charges for using each other`s ATM.

In the newer ATMs, the customer needs to keep his card in the slot until the
transaction is over.

PINs for new accounts are generated by CBS.

A bank owns an ATM even if it is set up and maintained by a third party.

POS stands for Point of Settlement terminal.

Through internet banking customers can directly access CBS.

F
Avoiding intervention by the bank staff in transaction processing helps to

Both of the above

As per RBI guidelines, banks cannot outsource cash replenishment function.

The customer is issued an ATM PIN over the phone.

T///F

A customer should have advanced level of computer skills to operate internet


banking.

How is a transaction validated at an ATM?

Through PIN authentication

ATMs located in the offices of a corporate customer is known as

Work-site ATM

LTV is decided based on a matrix of tenure, income and asset type.

true

ATM PIN can be changed at ATM terminals.

T
Workflow system is

a resource management concept

A mini statement of account obtained at ATMs contains details of last ________


transactions in that account.

12

Majority of the ATMs can dispense only 40 pieces of currency notes at one
time.

Customers can transfer funds from an account with one bank to another
account with a different bank.

Which of the following transactions costs the least?

ATM Transaction

Branch TransactionInternet

Which of the following is a benefit of alternate channels?

All

POS terminals read the information encoded in the magnetic strip behind the
card.

T
What facilitated centralisation of operations?

Both

Branches can sale gold coins.

Which of the following is not available under fund transfer function of ATMs?

Non of the above

Which of the following connects an ATM to a central computer

All of

If a customer is not willing to remember the ATM PIN, he should share it with
one of his close relative or write it down.

An ATM is linked to a central computer known as

switch

If a SBI debit card holder withdraws money from a VISA affiliated HDFC
bank`s ATM, VISA recovers a charge from SBI which is known as

Service charge

Identify the major hurdle that caused slow growth of internet banking during
the initial five years.

Poor and costly telecommunication


Enabling customers to complete most of the routine transactions by
---------------- has controlled the cost of phone banking.

IVR

ATM PIN contains ---------- digits

4.

To transfer money from his account to another account, the user of internet
banking currently should have

All

A customer cannot utilise ATM value added services offered by his bank when
he uses the ATMs of other banks.

RBI permits only banks to own ATMs.

A bank`s POS cannot process the transactions of other bank`s cards.

The system which interfaces between the customer`s computer and


bank`s CBS is know

Internet Banking System

-Which of the following is a traditional service channel?


-What makes the alternate channels a cheaper option?Data entry is
done by customers

-ATM stands forAutomatic Teller Machine

-Which is not available through internet banking? DD false both

-All POS terminals are capable of storing transactions.True/////false

-The customer is issued an ATM PIN over the phone.

--When a customer uses ATM, his card number and PIN are verified
by the ATM computer.

-A bank will prefer to use the services of multiple agencies for


maintaining its ATM network.

-If a customer selects `ultra fast cash` optionthe ATM automatically


dispenses Rs. 3000 and prints a receipt

-Customers can deposit cash in drop boxes available at ATM centres.


false

-An ATM is viable if it handles ------------ transactions per day on an


average. 100/////////

Expansion of CIF isCustomer Information File

Can an individual withdraw money from non-ICICI Bank ATM ? yes

The non-financial services by Infinity includes shopping mall false ntimation


of loss of ATM card

In case of transfer within the bank the customer pays one-time setup charges
and an execution fees. True

The application form for phone banking is available in 23

CRN stands forCustomer Relationship Number


____________ and ___________ , providing last 10 transactions are 2 such non-
financial ATM services that provide account information in real-time
modeBalance inquiry and mini statement

Employee ID and Salary slip can be accepted for Proof of Name true

For closing a Web Trading Account, the customer needs to give a telephonic
request. False

Sukhi wants withdraw money from ATM, will it be reflected in his account
balance true

Customer receives deliverables in two envelope after opening an fixed


deposit account. It (COMBI Cover1 ) includes 134

Pradeep wants to open Fixed Deposit account in his individual name. He


carries his voter`s ID as proof. Is this document sufficient ? no

uto-Renewal option is available to renew the account at the end of the initial
tenure true

The other services offered through Phone Banking includes 13

Urvashi don`t have her electricity and telephone bill, so she produced a
letter from employer giving current residential address. Will it be accepted for
Proof of Address ? yes

Examples of non-financial services offered by Infinity includes cheque

Anil wants to issue a Stop Payment against a cheque. What all details is
required to be filled in his request application ?

One can initiate a cheque book request , only if the account is linked to the
ATM card

What is a cheque 2.It is instruction to the bank to pay


the stated amount to the person named in cheque.

Main source of funds is1.Deposits

Intermediation is the primary function of banks and


mobilisation of deposits is the first step in intermediation.1.
True
TDS is deductibleon 3. Interest paid on fixed deposit if
it is above Rs. 5000 per branch to a customer

The rate at which interest can be paid in savings accountis


regulated by 1.Reserve Bank of India

Deposits contribute more than ------- % of the resources of


the banks2. 80%

What is minimum average relationship value2. Combined


average balances in the customer`s savings and fixed
deposits

Through mobilisation of deposits, banks are responsible for


the following social functions1,2,3,

In case of ---------------- fixed deposit Interest is paid every


quarter 2.Traditional

Which of the following statements are true? 2. Demand


deposits can be accepted only by Banks

Premature closure of traditional Term deposit is not


permitted false

The rate at which interest can be paid in savings


account is regulated byReserve Bank of India

Rate of interest on Savings account is paid2. Half yearly

Savings bank account provides facilities like Cash deposits


and withdrawals, clearing of local cheques, issue of ATM
cards etc 1. True

Each Term deposit opened by a particular customer is


treated as a distinct contract

Demand deposits enhance profitability of the banks 1. True


In case of cumulative fixed deposit,1. banks can levy
penal interest rate if FD is closed before expiry of the
term.

The basic concerns of depositors are safety, liquidity of funds


and returns 1.True

Maximum term for fixed deposit is4. 120 months

When the Rd account is opened, depositor is informed of


maturity value 1.True

Balances in Recurring Deposits cannot be withdrawn till the


date of maturity1.True but premature withdrawal at
reduced interest rate is possible subject to penal
interest rate

Savings account holders are allowed unlimited cheque books


in a year 2.False

In case of Current account, each customer can choose a


package to suit his requirement1.True

Rate of interest on Savings account is3. 3.50%

Tax Deducted at source(TDS),3.is deducted on interest


paid on Fixed deposits if the amount of interest paid
to a particular customer at a particular branch
exceeds Rs. 5000 false

Fixed deposits offer absolute liquidity 2. False

In case FD receipt is lost or misplaced, the depositor has to


submit ----- to obtain a duplicate receipt only after which he
can renew or encash the deposit2.Indemnity

In case of cumulative fixed deposit, 2.interest is


reinvested evrey quarter
Which of the following statements are true?2 in 1 account
allows auto sweep facility

Which of the following statements are true?3. The bank


gives benefit of one month from date of maturity in
the absence of of renewal instructions for the renewal
to be backdated

On Demand deposits1 Rate of interest offered is low

Current accounts are1. accounts opened to meet the


business needs

Fixed deposits are term deposits which are3.repayable


after expiry of the specified term

Features of Recurring deposits are:1,2,3,4

-------- deposits are repayable on demand. 1.Demand

HNIs are1. High Networth Individuals

--------- is a n average minimum balance during a period of


three months1. Quarterly Average Balance

Which of the following statements are true? 2..Higher the


level of safety and liquidity ,lower is the rate of
interest.

On maturity, FD amount can be paid to third patries provided


account holder provides authorization2.False

-------- prohibits from opening savings account by business


entities.1.Reserve Bank of India

Each fixed deposit opened by a particular customer1.is


treated as a distinct contract

According to Income tax Regulations, fixed deposits in


excess of Rs. 20000 cannot be repaid in cash 1. True
Premature closure of traditional fixed deposit is not
permitted2.False

In case of ---------------- fixed deposit Interest is paid every


quarter/month Traditional

Term deposits offer absolute liquidity FALSE


Position based escalation iswhen the escalation mails follow the reporting
hierarchy

An SR can be manually assigned to both

1 SR TAT = 4 days Step 1 TAT = 3 days

Step 2 TAT = 1 day SR created on Monday, 09th August What is the due date?
11th false

The `Incident Counter` option gives the count of open SRs in both

All creation fields are mandatory false

SR TAT = 4 days Step 1 TAT = 3 days Step 2 TAT = 1 day SR created on


Friday, 14th August what is the due date? (Weekly holiday on Sunday) 19 th
false 20th false

To migrate a process in FCRM, the following are required all

Once in the self tray of a user, nobody other than the user can access, modify
or close the SR true

Ravi reports to Amrita. The SR in Ravi`s tray has gone out of TAT. Also, the 1st
level escalation in the SR has been mapped to Vishal. If the SR has both
direct and position-based escalation, to whom will the 1st level escalation
mail go to? Both false amrita

User ID can be created without a BG and BC false

Priya has access to only Hong Kong customer data. Which statement is true?
Priya can search, edit and close only SRs created for HK customers

If account number is not available, an SRcan be created on a `contact`

There can be multiple BGs (Business Groups) under one BC (Business Center)
false

SR is captured at all
All fields in the SR are mandatory false

TAT for every step in an SR is called srtat false TAT false

1. `BC Tray` view is where all the SRs assigned to a BC can be viewed and
accessed

2.SRs in a BC can be accessed by all the users in the system both true false

When a user is mapped to more than one BCBCs are classified as Primary,
Secondary, Tertiary and so on false One of the BCs is a Primary BC

To `pull` an SR to the self tray, the option to be used isAssign Incident false

The option used to check the audit trail of the SR isAssign Incident false

With the use of a CRM system, businesspersons can determine individual


customer behavior, analyze preferences and provide one-to-one services to
maximize customer satisfaction true

Step TAT small step false

Every BC is mapped with a both

Customer data for all international geographies has a restricted access in


FCRM true

The option for editing or closing an SR isAssign Incident false

Ravi reports to Amrita. The SR in Ravi`s tray has gone out of TAT. Also, the 1st
level escalation in the SR has been mapped to Vishal. If the SR has only direct
escalation, to whom will the 1st level escalation mail go to? Both false vishal
false

SR TAT = 7 days

Step 1 TAT = 4 days

Step 2 TAT = 3 days

SR created on Friday, 28th June

What is the due date? (Weekly holiday on Sundays) 5 th false 6th

On searching an account number, all the SRs created on that account can be
viewed true

Attachments can be added to an SR true


Option to create SR in FCRM is available under admin false 360 Degrees view
false

All decentralized options are available under user

Account number is mandatory to create an SR true

`Self Tray` view is where all the SRs assigned to a User can be viewed and
accessed true

FCRM stands forFinacle Complete Relationship Management false Finacle


Customer Relationship Management

In the SR name, Type 2 generally represents group

SR TAT = 4 days

SR created on Tuesday, 28th June When will FCRM send the 1st level
escalation mail? (Weekly holiday on Sunday) 4 th false

Customer data in FCRM branch users false is accessible to all users false

SRs can be searched using the SR number and the account number on which
the SR was created true

A Service Request has the following components all of the above

CRM is a business strategy that enables organizations to serve customer


needs, improve customer service, enhance customer satisfaction and thereby
maximize customer loyalty and retention true

BC can be created without a BG false

In the SR name, Type 1 generally represents product

Direct escalation iswhen the escalation mails are sent to specified persons at
specified levels

What is a cheque 2.It is instruction to the bank to pay


the stated amount to the person named in cheque.

Main source of funds is1.Deposits

Intermediation is the primary function of banks and


mobilisation of deposits is the first step in intermediation.1.
True
TDS is deductible on 2.Interest paid on Recurring
depositif it is above Rs. 10000 per branch to a
customer /3. Interest paid on fixed deposit if it is
above Rs. 5000 per branch to a customer

The rate at which interest can be paid in savings accountis


regulated by 1.Reserve Bank of India

Deposits contribute more than ------- % of the resources of


the banks 3. 75%/2. 80%

What is minimum average relationship value2. Combined


average balances in the customer`s savings and fixed
deposits

Through mobilisation of deposits, banks are responsible for


the following social functions1,2,3,

In case of ---------------- fixed deposit Interest is paid every


quarter 1. Cumulative /2.Traditional

Which of the following statements are true? 2. Demand


deposits can be accepted only by Banks

Rate of interest on Savings account is paid 4.Monthly /3.


Quarterly/2. Half yearly

Savings bank account provides facilities like Cash deposits


and withdrawals, clearing of local cheques, issue of ATM
cards etc 1. True

Demand deposits enhance profitability of the banks 1. True

In case of cumulative fixed deposit, 2.Interest is paid at


the rate which was agreed at the time of opening of
the FD /1. banks can levy penal interest rate if FD is
closed before expiry of the term.
The basic concerns of depositors are safety, liquidity of funds
and returns 1.True

Maximum term for fixed deposit is4. 120 months

When the Rd account is opened, depositor is informed of


maturity value 1.True

Balances in Recurring Deposits cannot be withdrawn till the


date of maturity1.True but premature withdrawal at
reduced interest rate is possible subject to penal
interest rate

Savings account holders are allowed unlimited cheque books


in a year 2.False

In case of Current account, each customer can choose a


package to suit his requirement1.True

Rate of interest on Savings account is3. 3.50%

Tax Deducted at source(TDS), 1.is deducted on interest


paid on Fixed deposits if the amount of interest paid
to a particular customer at a particular branch
exceeds Rs. 10000/ 3.is deducted on interest paid on
Fixed deposits if the amount of interest paid to a
particular customer at a particular branch exceeds Rs.
5000

Fixed deposits offer absolute liquidity 2. False

In case FD receipt is lost or misplaced, the depositor has to


submit ----- to obtain a duplicate receipt only after which he
can renew or encash the deposit 1. Request on Rs. 100
Franked document /2.Indemnity

In case of cumulative fixed deposit, 2.interest is


reinvested evrey quarter
Which of the following statements are true?2 in 1 account
allows auto sweep facility

Which of the following statements are true?3. The bank


gives benefit of one month from date of maturity in
the absence of of renewal instructions for the renewal
to be backdated

On Demand deposits1 Rate of interest offered is low

Current accounts are1. accounts opened to meet the


business needs

Fixed deposits are term deposits which are3.repayable


after expiry of the specified term

Features of Recurring deposits are:1,2,3,4

-------- deposits are repayable on demand. 1.Demand

HNIs are1. High Networth Individuals

--------- is a n average minimum balance during a period of


three months1. Quarterly Average Balance

Which of the following statements are true? 2..Higher the


level of safety and liquidity ,lower is the rate of
interest.

On maturity, FD amount can be paid to third patries provided


account holder provides authorization 1.True / 2.False

-------- prohibits from opening savings account by business


entities.1.Reserve Bank of India

Each fixed deposit opened by a particular customer1.is


treated as a distinct contract

According to Income tax Regulations, fixed deposits in


excess of Rs. 20000 cannot be repaid in cash 1. True
Premature closure of traditional fixed deposit is not
permitted2.False
Financial accounting information helps to understand the following aspects of
an entity both of the above statements

Provison for Bad debt appears on the Asset side of the Balance sheet

Going by the principle of conservatism, the closing stock is normally valued


at purchase price or market price whichever is lower

The home loans figure in the branch balance sheet as on 30.3.2008 was
Rs.340000000. On 31.3.2008, there was a repayment of Rs.20000000.The
homeloans figure in the branch balance sheet as on 31.3.2008 would be
320000000

Mr. Singh had deposited Rs.25000\= cash in his Savings account no


001101008567. the teller by mistake entered the a\c no as 001101008657
erroneously. What entry would you pass to rectify this situation 1. Dr.
001101008657 with Rs. 500000\= and Cr. Cash account 2. Dr. Cash account
Rs. 50000\= and credit 00110008567 - Rs..50000\=

The interest payment on savings account will reduce the profit figure
True

Sancheti and Co have a balance of Rs.456790 in their account. They have


issued a cheque for cash withdrawal of Rs. 45000\ - from their account. The
balance after the transaction will be Rs.411790

The total of debit and credit balances should tally in a trial balance. Is this
statement correct True

Sulaiman has a savings account with a balance of Rs.478657. He deposits


cash Rs.3000 into the account. The balance after the transaction is
Rs.481657

The company purchased a computer. This computer when gets accounted in


the books of the company by following the golden rule debit what
come in and credit what goes out

Jayesh as the customer executive was posting a transfer cheque deposited by


Latha of RS.9000\=. Latha had received this chq from her friend Rajesh. What
entries will you pass Dr. Rajesh Savings account - Rs.9000\= and
credit Rs. Latha account Rs. 9000\=

Money deposited by customers in a Bank will appear Liabilities


side of the Balance sheet
Siddharth Kamal has deposited Rs.48990 into his savings account
009001987678 .The cashier has wrongly credited 48900 to his account. He
has to pass an entry for Rs.90 to rectify the error False

The golden rule we follow while accounting in our journal book for nominal
accounts is debit all expenses and credit all incomes

If the interest on homeloan increases, it will increase the profit of the bank
True

the abbreviation of `Dr.` while recording in the journal book represents


debit

Sikhidar has a savings account with a balance of Rs.48000. He deposits cash


Rs.2000\- into his account. After posting the transaction the account balance
will be Rs.50000

The company purchased a computer. This computer when gets accounted in


the books of the company is a real account

while posting the above entry Jayesh transferred the funds from kamlesh.
How would Jayesh reverse this entry Dr. Rajesh Savings account -
Rs.9000\- and credit Rs. Kamlesh Savigns account - RS.9000\=

Payment of interest on fixed deposits will increase the profit of the branch
False

Balances in Real accounts like cash, furniture, land etc will appear
Asset side of the Balance sheet

Exchange on DD is an income for the bank True

You are a customer service executive and a customer wants a duplicate


statement for which he has to pay Rs. 125\= which he has requested in you
in writing to recover from his savings account with your bank. You would pass
the following entry Dr. customer savings account - Rs.125\= and Cr
bank income account - statement recovery charges RS. 125\=

Zuben Musicals have deposited cash for credit of Rs.45000 into their current
account and Rs.4500 for credit to the account of Mr.Zubin. Cash account to
be debited with Rs.49500 True

Balances in personal accounts in which amount is owed by the business to its


creditors will appear on the Liabilities side of the Balance sheet

Rama has a balance of Rs.45000 in his savings account and an outstanding of


Rs.400000\- in his homeloan account. The total amount he can withdraw is
Rs.45000
The trading account is constructed to find out the gross profit

Shriram enterprises issue a cheque for withdrawal of cash Rs.45000.The


account to be credited is cash a\c True

Sanjay has taken a housing loan from XY Bank and they are disbursing the
amount today of Rs.15 lacs. The bank would pass the following bank entry
Dr. Sanjay`s loan account Rs.15 lacs and credit Sanjay `s
Savings account - RS.15 lacs

There is a reduction in the electricity consumption in the branch. This will


result in Increase in profit

David has a homeloan with the bank and the outstanding amount is
Rs.4789000. He pays cash Rs.200000 into the home loan account as bulk
repayment, the balance outstanding in the home loan account is
Rs.4589000

Balance with Reserve Bank of India will appear in the Asset side of
the Balance sheet

CAPITAL reflects on the which side of the balance sheet


Liabilities

Kriti at the teller has posted the cash deposit of Rs. 8000\= by Sumitra twice.
What entries would you pass to rectify this error Dr. Sumitra`s a\c
by RS.8000\= and credit Cash account Rs.8000\=

The trading account is constructed to find out the profit before tax of
the company gross profit

Balances in Real accounts like cash, furniture, land etc will appear
Asset side of the Balance shee

Which kind of accounts the balances cannot be carried forward to the next
year Nominal accounts

Balances in Real Accounts represent __________ of the business Asset

All the entries in the journal book are Not written in a chronological order. Is
this statement correct False

When a customer deposits cash , the golden rule applied for crediting
customer is Credit the giver
Reserves will appear in the Balance sheet of an organization
Liabilities side of the Balance sheet

The Bank branch has total savings deposits of 125000000 as on 30.3.2008.


On 31.3.2008, the deposits into savings account was Rs.2500000 and
withdrawals were Rs.1900000. The savings account figure in the branch
balance sheet as on 31.3.2008 would be 125600000

The credit balance in the Balance sheet is written in the Liabilities


column

The balances in the nominal accounts are transferred to this Account


Profit and Loss Account

Saradha Maruthi Private Ltd, has issued a cheque for Rs.678900 for cash
withdrawal from their current account. The accounting entry would be debit
cash a\c credit saradha maruthi pvt ltd a.c for rs.678900 False

When a customer deposits cash, the golden rule for debiting cash is
Debit what comes in

A list of all closing balances of all financial accounts with the debit and credit
balances written separately is called the Trial Balance

LF in a ledger book page number in the book in which the account in


written

The most frequently used concept of accounting world wide is Both a


and b

Networth of a company is the amount in case the business is wound


up the owners should get

The left hand side of the journal book records entries which are in
credit

The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correct FALSE

Provison for Bad debt appears on the Asset side of the Balance sheet

The golden rule applicable for accounting for the exchange of Rs.86\- on
payorder is Credit all incomes and gains

When a debt becomes irrecoverable and has to be written off, As a


provision for Bad Debts
The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correct True

The total deposits figure of a branch as on 30.3.2008 was Rs.780000000. On


31.3.2008, one current account customer transferred Rs.100000000 from his
current account to fixed deposit. The total deposit figure of the branch as on
31.3.2008 would be 880000000 680000000

In the case of organisations,. the balance in the profit and loss account is
generally is transferred to a capital account for future expenditure
is distributed to the shareholders as dividend

Sindubad has a car loan account outstanding of Rs. 450000. He deposits cash
Rs.40000 into the account, The car loan outstanding after the transaction is
RS.41000

Banks have to present their Balance sheet as per the format prescribed by
Companies Act

What colour of watch straps can you wear?

Steel Straps

Leather straps - black in colour

What colour trousers are prescribed by ICICI Bank as part of corporate attire?

Navy Blue

It is winter. You are feeling cold. Can you wear a shawl?

No

When you keep a customer on hold for a long time, what should you do?

Thank the person for staying on the line.

Apologise for keeping the person on hold for long.


It is winter. You need to wear a jacket. What colour jacket can you wear?

Navy Blue Cardigan - since jackets are not permitted

You are interacting with a customer face to face and your phone rings. What
should you do?

Take the customer`s permission, answer the call but keep it brief

What colour salwar kameez is prescribed by ICICI Bank as part of corporate


attire?

Navy Blue

You should never roll up or push up your shirt sleeves during branch working
hours

TRUE

Keeping your hands on the desk reflects readiness to serve

TRUE

You need to wear spectacles. You have a square face. What type of frames
should you use?

Frames with rimless bottoms

Angular with curved corners

The best form of exercise is repetitive and rhytmic movements that tone up
all the large parts of the body.

TRUE

What type of food is good for healthy nails?

Calcium

Wear trousers that have a flat front and side pockets

TRUE

You notice wrinkles on your face. What should you do to remove them?

Apply a face pack of half a spoon watermelon juice and a spoon of


honey
What is the permissible heel size of footwear?

1 inch

11/2 inches to 2 inches

You are speaking on your mobile phone but the connection is bad. What
should you do?

End the call and try again from a place where the reception is better

Use very dark lip liner and pale lipstick

TRUE

Keep looking at the customer at regular intervals while doing paper work, or
working on computer.

TRUE

What type of shirts should you wear?

Ones that fit correctly

What type of footwear are allowed with saris?

Closed-toe footwear

Open-toe footwear

High boots and stiletto heels are allowed during monsoon

FALSE

Never turn your back to the customer

TRUE

Using too many hand movements convinces the customer of your sincerity

FALSE

When using a speaker phone, inform the caller that you are talking on the
speaker

TRUE
Yawning or being preoccupied with work reflects disinterest

TRUE

What should you do when your customer is speaking on his mobile for a long
time?

You may take customer`s permission and attend to other waiting


customers

With which type of dress should you NOT wear bangles and anklets?

Western attire

If your customer is on a phone call for long time, and you have other
customers waiting, what should you do?

Take the customer`s permission and attend to other waiting customers

You are wearing western formal attire. What type of shoes go with it?

Closed-toe footwear

What colour of lip liner should you use?

Maroon

Brown

While interacting, if your entire body is facing the customer, it reflects you
are giving the customer full attention

TRUE

Avoid shuffling feet or body while speaking to customer

TRUE

How often should you visit a dentist?

Once a year

Soak your hands in ___ ___ every night before going to sleep

Coconut oil

Eucalyptus oil
Keeping a deadpan expression is preferable while interacting with customers

TRUE

The corporate attire should be surrendered in the event of cessation of


employment

TRUE

To pep up your complexion, use ___ ___

Coconut oil

Olive oil

What colour bindis can you wear?

Black

Maroon

You can wear earrings but not the dangling ones

TRUE

How many colours of eye shadow are recommended for use?

How often should you change your toothbrush?

Every 2 months

You should never lean forward while interacting with a customer.

FALSE

Banana clips for hair are allowed

FALSE

You need to call a colleague who sits a couple of cubicles away. How should
you call him?

Use the phone

You should drink at least __ to __ glasses of water everyday.

6, 8
While in western corporate attire, you have to always wear a scarf.

TRUE

It is better to use an eye cream that treats the eye area with more emollient
moisturisers.

TRUE

If you are wearing a saree, where should you tuck the pleats and pin them?

5 cms below the waist

What is the etiquette for using a customer`s name when introduced to a


customer?

State his/her name in your greeting

What should be the colour of your concealer?

One shade lighter than your foundation

Do not maintain eye contact with the customer as it is considered rude.

FALSE

You need to wear spectacles. You have a round face. What type of frames
should you use?

Round

You need to wear spectacles. You have an oval face. What type of frames
should you use?

Almond or walnut-shaped frames

While interacting with a customer, what should you do with your mobile?

Keep it in silent mode but not vibrating mode

A cup of milk everyday and lots of jelly would increase the calcium and
gelatin requirement of the body.
TRUE

Keep nodding to reflect listening

TRUE

You can use flashy stone jewellery pierced in the nose

FALSE

During monsoons, you can wear shoes of any material, but necessarily black

TRUE

If you have to wear sweaters or cardigans, what colour should you


use?

Navy Blue

Your office telphone starts ringing. What is the etiquette that you
should follow?

Pick up the phone after a few seconds

You should keep your nail smooth, curved, devoid of any spotting
and without any hollows or ridges.

TRUE

Don`t keep bulging items in your trouser pocket

TRUE

What type of food is good for healthy nails?

Cal

For moisturising, massage the cream over your forehead, using


downward strokes evenly and move downwards applying it all over
the face.

TRUE

Applying toner to all parts of the face with a pad of cotton wool
helps in removing all the traces of dirt, make-up or cleanser that
remain after cleansing

TRUE
You can use film song tunes as ring tones in the office.

FALSE

What is the ideal ring tone volume while in office?

Low volume level with a tune that is soft

Use matt shades for make up with the corporate attire

TRUE

What should you rub on your body to lighten any dark skin patches?

Lemon peels

How much distance should you keep while interacting with a


customer?

2 - 2 feet

Identify the type of exercise to relieve the stress on your feet.

Finger Exercises

For a good handshake, extend your hand and grip the other`s so that
the webs of the two hands meet.

TRUE

Certain internationally accepted conventions and principles that are strictly


followed while recording a transactions in the books of accounts and in
preparing financial statements are (tick all the ones which you think are
accepted conventions)Disclosures,consistency,conservatism

The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correctFALSE

The left hand side of the journal book records entries which are in DEBIT

The balances in the nominal accounts are transferred to this Account: TRIAL
BALANCE

The interest payment on savings account will reduce the profit figure : TRUE

A list of all closing balances of all financial accounts with the debit and credit
balances written separately is called the : TRIAL BALANCE

All the entries in the journal book are Not written in a chronological order. Is
this statement correct : FALSE
LF in a ledger book : REFERENCE NUMBER

Kriti at the teller has posted the cash deposit of Rs. 8000\= by Sumitra twice.
What entries would you pass to rectify this error : Dr. Sumitra`s a\c by
RS.8000\= and credit Cash account Rs.8000\=

Saradha Maruthi Private Ltd, has issued a cheque for Rs.678900 for cash
withdrawal from their current account. The accounting entry would be debit
cash a\c credit saradha maruthi pvt ltd a.c for rs.678900 : false

The company purchased a computer. This computer when gets accounted in


the books of the company by following the golden rule : debit what come in
and credit what goes out

The trading account is constructed to find out the : gross profit

Shriram enterprises issue a cheque for withdrawal of cash Rs.45000.The


account to be credited is cash a\c : TRUE

The golden rule applicable for accounting for the exchange of Rs.86\- on
payorder is : Credit all incomes and gains

Financial accounting information helps to understand the following aspects of


an entity : both of the above statements

You are a customer service executive and a customer wants a duplicate


statement for which he has to pay Rs. 125\= which he has requested in you
in writing to recover from his savings account with your bank. You would pass
the following entry : Dr. customer savings account - Rs.125\= and Cr bank
income account - statement recovery charges RS. 125\=

The total of debit and credit balances should tally in a trial balance. Is this
statement correct : TRUE

Balances in Real accounts like cash, furniture, land etc will appear : Asset side
of the Balance sheet

Going by the principle of conservatism, the closing stock is normally valued


at : purchase price or market price whichever is higher

CAPITAL reflects on the which side of the balance sheet : Liabilities

When a customer deposits cash , the golden rule applied for crediting
customer is :Credit the giver

There is a reduction in the electricity consumption in the branch. This will


result in : Increase in profit

The most frequently used concept of accounting world wide is : Both A & B
In the case of organisations,. the balance in the profit and loss account is
generally :transferred to Reserves account

Banks have to present their Balance sheet as per the format prescribed by :
Banking Regulations Act

Branch Manager of Branch A is planning to increase his deposit base as well


as increase his profit in the month of April. He can : 3.4

while posting the above entry Jayesh transferred the funds from kamlesh.
How would Jayesh reverse this entry : Dr. Rajesh Savings account - Rs.9000\-
and credit Rs. Kamlesh Savigns account - RS.9000\=

Balances in personal accounts in which amount is owed by the business to its


creditors will appear on the : Liabilities side of the Balance sheet

Which kind of accounts the balances cannot be carried forward to the next
year : Nominal accounts

Sheik and Co had a current account balance of Rs.3500000 and a demand


loan outstanding of Rs.3000000\- .They issued a cheque from the current
account to close the demand loan : The asset side of the bank balance sheet
would increase by 3000000, The liability side of the bank balance sheet
would decrease by 3000000

Sancheti and Co have a balance of Rs.456790 in their account. They have


issued a cheque for cash withdrawal of Rs. 45000\ - from their account. The
balance after the transaction will be : Rs.411790

Reserves will appear in the Balance sheet of an organization : Liabilities side


of the Balance sheet

Exchange on DD is an income for the bank : TRUE

The golden rule to be followed for funds transfer between two customer
accounts in a bank branch is debit the receiver , credit the giver.This means :
Customer who issues the cheque has to be credited because he is the giver

When a customer deposits cash, the golden rule for debiting cash is : credit
the giver

Networth of a company : is the total of capital and net profit of financial year
of an organization

Jayesh as the customer executive was posting a transfer cheque deposited by


Latha of RS.9000\=. Latha had received this chq from her friend Rajesh. What
entries will you pass : Dr. Rajesh Savings account - Rs.9000\= and credit Rs.
Latha account Rs. 9000\=
Provison for Bad debt appears on the : Liabilities side of the Balance sheet

Identify the items which appear in the journal book : narration amount
ledger folio date

Sikhidar has a savings account with a balance of Rs.48000. He deposits cash


Rs.2000\- into his account. After posting the transaction the account balance
will be : 50000

Siddharth Kamal has deposited Rs.48990 into his savings account


009001987678 .The cashier has wrongly credited 48900 to his account. He
has to pass an entry for Rs.90 to rectify the error : TRUE

Balances in Real Accounts represent __________ of the business : ASSETS

Payment of interest on fixed deposits will increase the profit of the branch :
FALSE

David has a homeloan with the bank and the outstanding amount is
Rs.4789000. He pays cash Rs.200000 into the home loan account as bulk
repayment, the balance outstanding in the home loan account is :
Rs.4589000

Branch A has a total deposit figure of Rs.8000000 as on 30.3.2008. The


branch manager wants to reach a deposit figure of Rs.1 crore in his balance
sheet as on 31.3.2008.He can try to get : New fixed deposits for Rs.2000000

Sulaiman has a savings account with a balance of Rs.478657. He deposits


cash Rs.3000 into the account. The balance after the transaction is :
Rs.481657

The company purchased a computer. This computer when gets accounted in


the books of the company is a : real account

Sanjay has taken a housing loan from XY Bank and they are disbursing the
amount today of Rs.15 lacs. The bank would pass the following bank entry :
Dr. Sanjay`s loan account Rs.15 lacs and credit Sanjay `s Savings account -
RS.15 lacs

Money deposited by customers in a Bank will appear : Liabilities side of the


Balance sheet

The total deposits figure of a branch as on 30.3.2008 was Rs.780000000. On


31.3.2008, one current account customer transferred Rs.100000000 from his
current account to fixed deposit. The total deposit figure of the branch as on
31.3.2008 would be:-78
The Kaizen process aims at:
Elimination of waste
Reduction of Process time
Responsibility of operational staff

A few characteristics of any Five S project are:

It can be started immediately.


It can be done in a short span (2-3 days).
Everyone can participate and does not need any specific
quality background for the participants.
It uses very simple tools that are derived from day to day
experience.
It brings in the concept of ownership of the workplace.
It provides a culture of having a deeper insight into the
place of work.
All wastages are made visible at the Gemba (Real Place).

The Five S's are:


Sorting (S-
1)-
Segregation
of each and
every item
into Needs
and Wants.

Systematic
Arrangemen
t (S-2)-
Place for
everything
and
everything
in it's place
- "PEEP"

Spic-n-Span
(S-3)-
Ensuring
everything
in the
workplace
stays clean
and no
papers or
files are
missing.
Standardisa
tion (S-4)-
Creation of
rules,
policies,
Standard
Operating
Procedures
(SOP's) to
ensure that
all the
improveme
nts are
being
sustained.
Self
Discipline
(S-5)-
Institutional
ise Five S
all across
the
organisation
and it
becomes a
part of life.

The Five Buckets are:

Bucket 1 Needed Regularly


Bucket 2 Needed But not Regularly
Bucket 3 Needed Regularly But Excess in Quantity
Bucket 4 Wanted But Not Needed
Bucket 5 Scrap

Red tags are generally applied in following situations:

On wanted but not needed items, which cannot be disposed off.


In case of items for which an approval is required before disposing
them off.
Observed abnormality, which may be the root cause for
disorganisation. These abnormalities could even be hanging and
loose wires, leaking walls, expired fire extinguisher and so on also.

A red tag register is a hardbound register, which is maintained at a workplace to record the
details of all the items that are red tagged.
The supervising authority must review the red tag register at least once in every 15 days.

The red tag register will contain the details of all the red tag items in the following format:

What where why when who how

Bucket 1 Items needed


regularBucket 1Buly
AOFs, Pay-in-Chalans, DD-Challans, Composite Vouchers,
Specific (Rubber Stamps, Stationery items, Files) Registers
(I/W, TDR, OCP, PIN Mailer, Locker), SEIBEL Forms, Scroll Book,
Return Cheque Books etc.

Bucket1
Stationery Items (2 pens, 2 pencils, sharpener, Eraser, stapler,
Scale, clips pins), calculators, writing pads, post-it slips,
floppies, diary, emergency contact numbers on the soft board
etc.

Bucket 2 Needed but not


regularly

Statement Files, Registers (15 G, FCC etc) P-Form Report,


Document of LOD, AOF of existing Customers (Like SB, FD,
NRI, CA, R CA), Room Freshener, Letter Heads, Emergency
Bucket 2 lamp, Toiletries etc.

Reference books, Few floppies, Old diaries etc.


account opening forms and brochures

Bucket 3 Needed regularly but


not so much in quantity
Loose Cheque leaves, Floppies, Denomination-Slips,
Photo-Copier and Printer Papers, Security Forms, Voucher
Label Cards etc.
Bucket 3
Business cards, Floppies, Photocopier paper, Excess
promotional material etc.
Bucket 4 Wanted but not
needed
Current Vouchers, Cash reports, loan files, locker notice, CAT
statements, Files needed for Audit/Inspection, Locker
opening application etc.
4
Personal material on soft board (cards, toys, photos),
Speakers at desktop etc.

Bucket 5 Scrap

Old (Brochures, Chalans, Vouchers, Files, Registers),


Newspapers, Periodicals, Disposable Items, Unused
Cheque Books etc.

5 Old promotional material, old calendars, floppies not


working, old documents/files, old writing pads etc.

A Front View depicts the storage areas in the workplace.

A front view layout gives a fair idea about the exact space available while a top view layout
gives an idea of the exact location of various elements like cupboards and racks in that space.

Name of the file


Start Date and End Date

Retention Time
Owner of the file and
department
Department

File No.
S3=Spic-n-span is about keeping things clean and in order. It refers to "Cleaning with
Meaning"

With the idea of establishing processes, policies and practices, a calendar called the
'Autonomous Maintenance Calendar' must be created. It clearly identifies the activity or task
needed to keep a place organised and should clearly mention the responsibility and frequency
of the activity or task.

Standardization Here is an Autonomous Maintenance Calendar, which you could use to


record your entries regarding Standardisation in the Five S process.

What Who When At what


frequency

Kanban card procedures are to be followed by everyone.

The Index must be updated as and when there is a change.

Indexes must be reviewed even if there is no change after


a period of one or two months. A date of review must also
be indicated on them.
Any file stored must have all the details as required filled
on its labels.
After the retention time the file or document must be
disposed of as per the disposal policy.
The team must meet at 9.00 a.m. everyday for five
minutes to discuss issues regarding Five S at an identified
place.
The branch manager/department head/ location head must
carry out the Red tagging exercise at least once a month at
any time.

The AMC (Autonomous Maintenance Calendar

Printers must be checked every hour and must be cleared


of papers and printouts.
Chairs must be put back in place before leaving.
Table must be cleared before leaving.
PCs and lights must be switched off while cabinets and the
telephone must be locked before leaving everyday.
Personal mementos and photos must be kept on the
workstation top shelf, and should not occupy more than
10-15% of the space.
Items must not be stored without proper labelling.

All folders and files must be labelled before placing them in


the pedestal or cabinet or common storeroom.
Files must not be placed on the carpet or under the table.

What is the purpose of opening meeting 123

An autonomous calender contains the following fields

The need of Bucket 5 items is scrap


Audit is a systematic, independent and documented process for obtaining
evidence and evaluating it objectively to determine the extent to which the
audit criteria are fulfilled. true

The objective of closing meeting is to 23

Is Standard Operation Procedure for a Printer is prepared in Five S true

A prospect Five S auditor should possess the following skills123

hat is the vital step for provisions of Five S?S4

The format 5W 1 H is an action plan of red tag true

AB

Audit______ is given in terms of compliance percentage by looking for


conditions listed in checklist for each level. score

Is Standard Operation Procedure for a Printer is prepared in Five S true

What is work station?the smallest unit of a workspace or an office

Is it necessary for 5S Common place to have a Kanban card? False

What should the auditor do befor finishing the fieldwork? 23

If there is hanging wire in the workplace it red tagged

An auditor team size should be 2

WTMIS stands forWorkplace Transformation Management Information System

Standardisation should containCreation of Standard Operating Procedures

A classic case of refilling a Fire Extinguisher which has passed its due date is
aSubtle Abnormality

After audit, the auditee will take necessary actions to correct or prevent non-
conformities. The corrective actions are to be formally communicated back to
the leade auditor
Before a location qualifies for a Level1 Rating, it should have installed all the
Enablers. true

What are the features of a Five S project?t provides a culture of having a


deeper insight into the place of work and It brings in the concept of
ownership of the workplace

The Policy of Document Retention Period for the Location is necessary true

Which step of Five S defines the purpose of the workplace sorting

s it okay to store the daily files on the floor next to your cabinet when it is
more in number as long as they are properly labeled false

The location employees for their respective Locations can conduct the audit.
true

Is the area where the said methodology is not only in place but is giving
benefits in a distinctive way.Strength

Wanted items are those which are wanted but may not be needed from a
process point of view true

One time exercise is called red tagging false

Is this staement TRUE-A red tag register should only be started in a Five S
workplace if there is something to be red tagged. false

The auditor must ensure that non-conformities are supported by Evidence

Institutionalising Five S all across the organisation to make it a part of life


means Self Discipline true

Which of the following is a feature of audit process? systamatic

S1 means sorting

Part of S3 involves preparing of autonomous calendar False

MOP meansMeasure of performance

MOP means Management of Personnel false

Which is the best example to report staturs of 5S complianceRating of Vashi


Branch is Level 2 with Compliance of 98 %
Standardisation

Level rating of a workplace with respect to Five S can be either 1 or 2

or more NC`s in one area can constitute a major NC 2 false

What is the aim of S4 making rules false Give guidelines/Standards for


sustaining Five S

Which of these are needed items at a front office? 45

Needed item isOne that is critical in terms of existence at the work


place

Give some examples of Bucket 1 items 12

Items in Bucket 3 areNeeded Regularly But Excess in Quantity

There are certain rules which are displayed acoording to these following
layouts 123

Minor non-conformities should be closed out within _____ of the end of the
audit and reported back to auditor 1 week false

Required files once in a quarter should be kept in common

Bucket 5 items are only apllied by red tag false

The principle for identifying Needs and Wants comes from the purpose of the
workplace. true

Sorting issegregating everything at the workplace into needs and wants

The ________ is a strong supporter and catalyst for helping organizations


establish Five S and its management, compliance. Auditor

To keep the workplace visually managed is one of the major tasks of S4 true

For a Region/ Zone to achieve a specific Level Rating, all branches under that
Region / Zone should have achieved that Rating true

n audit, the actual review takes place during fieldwork

The aim of Kaizen process is 134

To report status of Five S compliance, ______ and corresponding Compliance


Percentage should be used.Level rating
The circulation of the Autonomous Maintenance Calendar should be
circulated to all true

Bucket 4 items mayWanted But Not Needed

The auditor has the responsibility to provide _______assessments and opinions


on workplace operations and controls independent

S5 known asSelf Discipline

WTMIS is available at Universe/ Quality Portal/ WTMIS/ Self Audit true

Even if one criterion in the ______ checklist is not met, the workplace shall not
qualify for a Level Rating. Auditor false

Which of these statements is TRUE?Kaizen falls under the Five S umbrella.


false

What is a red tag registeris a hardbound register

A five S auditor should have been identified by superior to conduct Five S


audits going forward true

Which of this S5 statement does not carry its spirit?Discipline while sorting
items (S1) ensures that storage areas are clean and hygienic

Having the right information at the right time is knowledge

What should the auditor do befor finishing the fieldwork? 2

Stationery(daily usage)should be kept in? top

Preventive actions with respect to workplace transformation can be taken by


conducting a Self-audit. True

The main aim of S5 is 2

We can depict who is sitting where and where all the material resources are
located by seeing the top view of the front office true

Self audit is done by employes

A 5S auditor is the one who has developed basic Five S E learning module
false

During the fieldwork, the auditor should check 234

When should printers be checked? Everyday false weekly false


Daily files can be kept in middle

can provide a history of sequence of various user activities and a record of


activities both by the applied methodology and application of practice. Audit
false

Monthly basis files should be maintained in common

Kanban means card signal

Poka yoke means visual tool false

How should be Master Index?Alphabetical and Segmental false Segmental


and Alphabetical

It is not essential in the work place to maintain Policy of Inventory


Management System false

What activities need to be performed during S3 ? clearning

What is Systematic arrangement?putting things in their proper place

n autonomous calender contains the following fields all

The principle for identifying Needs and Wants comes from the purpose of the
workplace. True

Ideally inventory levels ,common place in a five S is zero true

Which step of Five S is part of Detecting MissingFiles/ papers s3

The needed items or files in bucket-1 regularly should be placed on racks


which are adjacent to the entrance in the store true

Which of the following is TRUE optionfor an auditor12

NCR stands for non complain report false Non compliance report false Non
conformation report

S5 is started supremely at the beginning of the Five S implementation


initiatives and should be similar to S1, S2, S3, and S4. False

The auditor should not listen to the auditee false

What does Kaizen means? small improvement false "change for good".

S2 stands forSpic n span false

PEEP meansPlace for everything and everything in it`s place


Among Five S ,S3 means sorting false

The process of audit will be decided in the ______ meeting opining

A Kanban card must contains the following all

What should be mentioned on the first page of a red tag register? 1235

Bucket 4 items may need requrlarly false

An autonomous calender contains the following fields except At What


Frequency

What fields are are present in the label of the file all

Needed item is anything

What is S4 standardization

S5 means systematic arrangement false

A department has taken the following plan related to Five S in the workplace.
Which of this plan can be classified under S5? 2

What are the examples of Bucket 5 items ?123

Rule of personal items will not allow any false

S3 would help in Clearing equipments false Detecting Subtle Abnormalities

tems in Bucket 3 areNeeded But not Regularly false

A Five S auditor to track the trails during an audit by checking the


following.None of the above

Why are indexes prepared for the common filing cabinet and storage
areashould be circulated to all users

One of the condition of S5 is that all employees in the department /


workplace should be trained on Five S. This would include inducting new
employees into the S5 philosophy as well. True

S5 is started supremely at the beginning of the Five S implementation


initiatives and should be similar to S1, S2, S3, and S4. False

A Front View gives a picture of the storage areas in the workplace true

What are all essential items at a branch front office? 34


State whether these statement is TRUE 13

What should the auditor do befor finishing the fieldwork? 2 3

PEEP means 1

A department has taken the following plan related to Five S in the workplace.
Which of this plan can be classified under S5? 2

An ongoing appraisal of the health of a workplace by its own employees is


calledself audit

What is a red tag register 2.3

Stationery(daily usage)should be kept in? top

There are certain rules which are displayed acoording to these following
layouts 1.2.3

It is not essential in the work place to maintain Policy of Inventory


Management System false

What fields are are present in the label of the file 3.4.5.6.7

The main aim of S5 is 2

The audit report should contain the following 3.4

What are the examples of Bucket 3 items? 1.2.3.

The objective of closing meeting is to 2.3.

Which of these rules apply for S2? 1.2.3.4

Minor non-conformities should be closed out within _____ of the end of the
audit and reported back to auditor 1

How should be Master Index?How should be Master Index?

MOP meansMeasure of performance

Standardisation should containCreation of Standard Operating


Procedures

If there is hanging wire in the workplace it_________Should be Red Tagged.

Level rating of a workplace with respect to 5S could be __ or ___1, 2


Audit______ is given in terms of compliance percentage by looking for
conditions listed in checklist for each level.Score

What are all red tag items? 3.4.

Which is the best example to report staturs of 5S compliance 3

Spic-n-Span isEnsuring everything in the workplace stays clean and


no papers or files are missing.

In case, document retrieval from a filing cabinet is being audited,


what should the auditor keep in mind?

-Minor non-conformities should be closed out within _____ of the end


of the audit and reported back to auditor

-How should be Master Index?

-Which is the best example to report staturs of 5S compliance

At which stage of the money laundering process it is relatively easy


to detect the crime Placement stage

Customer identification procedures fall under which aspect of money


laundering regulations Know your customer (KYC)

Basic due diligence is an approach the bank takes to


Identify and verify customers

Adequate diligence is the fundamental requirement for any business


transaction TRUE

This document is accepted as an identity proof at the time of


opening the account Driving license

All SBUs must implement necessary procedures and controls to


ensure Regulatory reporting

This means also features in the placement methods of laundering


money Electronic transfers

Companies that are set up according to the laws of the land but do
not do any real business are called Shell corporations

FATF guidelines consist of how many regulations 40

Common means of integrating money into the financial system is


Export import transactions
Who reviews and approves risk profiling of various product
segments MLRO

ICICI bank will have proper record maintenance policies and


procedures in place to Ensure required documents are
available within reasonable period of time

Significant suspicious activity is reported to the audit committee on


Quarterly basis

Risk profiles of customer segments should be submitted to the MLRO


TRUE

Illegal activity where stacks of gold, cash, jewllery or even rare


stamps are moved from place to place is called Smuggling

Each SBU will develop appropriate measures for transaction


processing in consultation with MLRO

Before offering its services to its correspondent banks ICICI bank will
Check whether the correspondent bank complies with an
acceptable money laundering program

Process whereby people send each other money without going


through the banking system is called Alternative
remittances

Above the AML framework is Audit committee

Transactions that are inconsistent with the customer`s known


legitimate activities are called Suspicious
transactions

What approach would ICICI bank adopt in implementing its anti


money laundering framework Risk based

Which of these is not non banking method of laundering money Drug


trafficking

Which section of the PMLA talks about civil proceedings Section 14

Effective element of a Know your customer (KYC) procedure is


On going monitoring

Which intergovernmental body develops promotes anti money


laundering guidelines FATF

FATF provides guidelines for anti money laundering policies and procedures at
Three levels
Internal controls must be adequately supplemented by
Effective audit function

FATF guidelines are intended to meet Customer due


diligence procedure

Clause (b) of sub section (1) of section 12 of PMLA states that


banking companies/financial institutions/intermediaries should
furnish information to Director

From the cessation of the date of the transaction, ICICI bank


maintains records of the transaction for a period of 10 years

usually carried out in Three stages

Money laundering is Converting legal money into


illegal money////2nd

This is the preferred means of laundering money accumulated by tax


evasion Offshore banks

Appropriate organization structure is one of the Internal


controls

AN card issued by income tax department is used as


Identity proof

What does reselling and repurchasing assets for laundering money


do Furthers integration

Regulations empowering the director to levy a fine or order on


banking companies or financial institutions or intermediaries for
failure to comply with provisions of section 12 are laid down in
Section 13

According to FATF money laundering is Processing of


criminal proceeds in order to disguise their illegal origin

How many special regulations were issued to combat terrorist


financing 9

When a customer moves from a low risk to high risk the approach
used is Enhanced due diligence

The stage where legitimate explanation is given to illegitimate funds


is called Integration stage

Use of multiple cash deposits each smaller than the minimum cash
reporting requirements is called Smurfing
Placement stage is when cash is channeled into
Banks

Detailed guidelines on identification of suspicious transactions is


given to the employees via e-circular

Collating and maintaining AML records is the responsibility of


SBU compliance officer

Cooperation with law enforcement agencies means


Sharing and reporting information when required

Which section of the PMLA talks about procedure and manner of


furnishing information Section 15

SBU compliance officer also does Making specific request to


MLRO

In submitting information to MLRO all SBUs must use


Specific forms and formats

Driving license of the customer is used for Identity


proof

ICICI bank maintains records on customer transactions in order to


Submit to RBI Reconstruction of any
transactions

A bank which doesn`t have any physical presence in any country is


called Shell bank

Banks are required to apply basic due diligence for low


risk customers

Multiple accounts set up by the same person with standing instructions is


called Shell accounts Walkin accounts

Person responsible for monitoring day-to-day implementation of


ICICI bank`s groups AML policy and procedures is SBU
compliance officer MLRO

According to PMLA obligations the records of the transactions


should be maintained for 10 years

The bank`s approach for establishing a customer behavior pattern


includes Both

Which section of the PMLA talks about the powers of the director to
impose fines Section 13
The stage where clean money is mixed with illegal money to disguise
it further is called Layering

Facilities provided by the bank for the transfer of money via


electronic media are called Electronic transfers

Appointing a compliance officer within a organization falls under


which aspect of money laundering regulations Internal
policies and procedures

KYC procedures will be applicable to existing customers only if the


risk profile of the customer or customer segment changes from low
to high TRUE

Customer identification procedure for legal person is


Identity of authorized signatories

shall not be liable to any civil proceedings against them for


furnishing information are laid down in Section 14

Photo debit card of the customer is used for Invalid

At what point it is difficult for the bank to distinguish between legal


and illegal funds Integration

Risk profiles of customer segments should be submitted to the board


of directors of the bank false

All SBUs would conduct risk profiling of various Counter


party banks wrong

This is a suspicious transaction Rs 40,000 is debited to customers


salary account every month/////3rd

What forms an integral part of ICICI bank`s group AML policy


Customer identification procedures wrong/////3rd

ICICI bank will monitor all cash transactions beyond the threshold
limit set by the MLRO AML framework////////amlg
Business recycling/////export&import//////1st////wrong

Financial transactions that are not in compliance with law are to be


Compared with negative lists maintained by the govts
This is not a step in the money laundering process Recovery
stage

Regulations stating that banking companies, financial institutions,


intermediaries and their officers

Information of the violation of the provisions of section 12 is


provided to the director by Principal officers

According to RBI guidelines branches should intimate their controlling offices


about cash transactions above Rs 1 million ////5milion
///////0.5

Before employing temporary or outsourced people ICICI bank


adheres to Audit committee framework ////AML////////

MLRO will escalate the suspicious transaction to AMLO


SBU compliance officer//////wrong

Which section of the PMLA talks about banking companies, financial


institutions and intermediaries should maintain records
Section 13 Section 14////12 true//////wrong

Separating the funds from their illegal source is called


Smurfing /////integration////////layering

Who can call for records defined in the section 13 of PMLA


Compliance officerwrong///director

Financial transactions that are not in compliance with law are to be


wrong

Banking ombudsman scheme 2006 is the scheme of/////3rd

Banking Ombudsman is a quasi judicial authority appointed by


RBI///true
UV lamp is used to verify high value payment of cheques. TRUE

Why do we need to be vigilant about service providers? Both the


above

If a bank employee unknowingly clears a forged cheque, then, the bank


employee has committed a fraud. FALSE

Custody of the alarm key and the password for the burglar alarm should be
with the security guard. FALSE

What care should be taken while opening a new account? Photocopy of


KYC documents should be mandatory verified with the original documents

Outsourced employees should NOT be given access to system passwords.


TRUE

What is pharming? Technique by which users are redirected from


real websites to a fraudulent website by using spyware\malware planted in
users` computer.

Password is a security features. TRUE

What kit should not be handed over to the marketing executives?


I-kit

A bearer presents a Rs 50,000\- cheque for clearance. The amount and payee
on the cheque had been altered. In this case, the cashier should clear the
cheque only after verifying the signature on the cheque. FALSE

Which of the following can be termed as `contributory negligence`?


All of the above

Passwords must not be changed- FALSE

Destruction of deliverables should be carried out- In the presence of


atleast two bank officials

What is KYC? Know your customers

A customer walks into a bank branch and asks for a loose leaf for withdrawing
cash because he claims that he has forgotten to get his cheque book.
Verify the customer`s identity before issuing the loose leaf

What procedure should you follow in case you notice fraud being committed?
All of the above

As a cashier\teller, one must be cordial to customers and must address their


issues irrespective of the type of query. FALSE
What is meant by non-financial transactions? Non-Financial
transactions are those customer requests and transactions at the branch,
which do not directly involve exchange or any monetary implications
immediately

Surveillance camera is a type of security apparatus. TRUE

The teller\cashier must call the account holder of a current account for
verification if the value of the cheque is- More than Rs 100,000\-

If the security apparatus provided to the bank, including the security


personnel, is not handled as per procedure, then, this situation can be termed
as a type of fraud. FALSE

If you notice a fraud being committed, you should hold the fraudster only if
the bank has suffered a monetary loss. FALSE

Accounts which do not adhere to the KYC guidelines should not be opened.
TRUE

What is Vishing? Using social engineering and phone to access


personal and financial information from the public for financial gains

If a bank employee provides internal information about the bank, to a third


party, then, he has committed a fraud. TRUE

Security apparatus must have an AMC and a maintenance schedule which is-
Quarterly

Keylogging is a diagnostic tool which captures a user`s key strokes and uses
the captured information to commit fraud. TRUE

PINs must be released for destruction before the cards are destroyed.
FALSE

The Know Your Customer documents are a pre-requisite for opening an


account. TRUE

A fraudulent act of a person may or may not result in any monetary loss to
the bank. TRUE

What is bystander approach? Refers to a case where a bank


employee ignores suspicious conversations happening at a workstation near
her.

Any returns in the deliverables with the reason ` address not available or
address not matching, should be viewed carefully. Why? The address
proof given by the customer could be fraudulent
ATM pins were in the custody of an outsourced trainee as there was staff
shortage at the branch Security can be under the custody of
outsourced staff but under the supervision of bank employee
Security items cannot be under the custody of outsourced staff

What has to be tallied shift-wise, physically and with e-search? Gold


coins

System`s login can be shared. FALSE

Cheques drawn in favour of ICICI bank which are wrongly collected is a case
of fraud. TRUE

If you show unusual trust in the customer`s words, then, this is a case of-
Blind trust

A request for a new cheque book is an example of a non financial transaction.


TRUE

Inventory includes security items held in bulk with the branch.


TRUE

What is Phishing? Fraudulently acquiring personal information and


passwords through link sent by spoofed e-mail id with look alike web page of
the bank

Another name for teller counter is- Cash counter

Who is responsible for ensuring that the surveillance camera at the branch is
`On` at all times? Shift Incharge

Customers` signature must be taken in the register and verified with the
specimen signature in the Finnacle before the deliverables are handed over-
TRUE

An HNI customer deliverables were delayed for delivery due to courier


problems. The Branch retrieved the consignment and requested an
outsourced staff to deliver to the customer. Not correct to send
deliverables through outsourced staff, could lead to frauds

Service providers are agencies that are authorized to do the work of the bank
for various reasons. TRUE

Surprise verification is carried out to ensure that the banking staff is always
alert. TRUE

In order to reduce non financial transaction related frauds, an address change


request must be thoroughly verified before it is accepted. TRUE
Some of the most common fraud risks while opening an account include the
following- All of these

Is it necessary for the gold coins to be tallied physically along with the e-
search. YES

When an inventory (security item) is identified as `to be destroyed` after


three months of holding it, then how should the same be dealt with?
Should be destroyed in presence of 2 bank employees and a written
record of the same should be maintained in the destruction register

What is skimming? Theft of credit card information

Which of the following is NOT part of inventory? PINS

A customer has given a cheque for Rs 200,000\- for encashment at the


counter. What should the teller\cashier do to reduce chances of fraud?
All of the above

You should never disclose your password to your colleague. TRUE

Backup CD`s of the last how many months of the surveillance camera should
be stored at the branch? 3 months

If a bank employee provides internal information about the bank, to a third


party, then, he has committed a fraud. TRUE

While clearing a cheque, the teller notices that `order` has been changed to
`bearer` in the cheque. What should the teller do? Call the account
holder to verify the alteration

Sharing passwords can prevent fraud occurrences. FALSE

corporate client. Mr Sharma has never withdrawn cash before. Call


Mr Sharma

How can you prevent pharming? By installing the latest antivirus


software

Which one of the following can be categorized as service providers?


Customers
What is the first step in reporting once a fraud is detected? Inform
the customer

If you depend on a customer to move documents within or outside the bank


branch, then, this is a case of- Lack of sense of proportion

What does `contributory negligence` mean Contribution to fraud


prevention and controls

Theft of cash because of human negligence is a case of- Bank


environment

A teller\cashier receives a cheque which belongs to the account of Mr Bhairav


Sharma, an important

Which of the following are new emerging types of frauds? Wishing


Fishing

Which of the following can commit a bank fraud? A bank customer


All of these

ICICI Lombard offers its customers a comprehensive Package Policy for four-
wheelers, which covers All of the Above

Which Cover is mandatory in Motor Insurance? Third-party cover

What can we do to safeguard against against Calamities, manmade or natural


that strike without warning? TRUE

How many times is the estimated number of road accidents in India


compared to those in the developed countries? 3 times higher

For covering motor vehicles fitted with CNG/LPG kits, what additional
premium one has to pay? 4% of value of the Kit

What is the maximum NCB that can be offered on a Motor Insurance policy if
no claims are made? upto 50%

Your Motor vehicle is covered against Burglary. TRUE

An Insured can claim towing charges upto Rs 1500

If an Insured is a member of a recognised Automobile Association in India, he


gets an additional discount on his premium. TRUE

Under a Motor Insurance policy, Upto what is the Personal Accident cover for
Individual Owners while driving? Rs 2 lakhs
Can an Insured avail an additional discount on Premium in addition to NCB?
Yes, Voluntary Excess discount if he opts for a voluntary excess
in addition to Compulsory Excess

Can a Motor Vehicle Owner Insure the Electrical and Non Electrical
Accessories like Music System fitted in the vehicle? yes

Which of these below technological advanced treatment that require less


than 24 hr hospitalization are covered under HAP? All of the
Above

Which expenses are covered under cover A of Health Advantage Plus (HAP)
policy? All of the Above

In Renewal of Family Floater, 5% of Policy Sum Insured will be the additional


Sum Insured per renewal upto a maximum of 50% subject to no claims made.
TRUE

What are the Sum Insured(SI) options available under Critical care policy?
Rs 3 lakhs or 6 lakhs or 12 Lakhs

Lifestyle diseases are an outcome of unhealthy lifestyles, smoking, lack of


physical exercise and consumption of high salt diet and saturated fats. TRUE

Which of the following is true for OPD treatment claims under HAP Policy?
All of the Above

Which of the following health product provides Hospitalisation cum OPD


cover? Health Advantage Plus

Which of the following treatments are covered under OPD treatment of HAP
Policy? Dental Treatment charges

In case of a Home Insurance Policy, ILGIC Home plans cover not just the
structure but also the contents of your home. TRUE

TRUEICICI Lombard`s Home Insurance covers the following natural calamities


and man-made disasters All of the Above

Cash, bullion, paintings, works of art and antiques are covered in a Home
Insurance Policy unless specifically excluded in the policy. False

What is the limit for Rent for Alternate Accomodation in a Retail Home Policy
of ICICI Lombard? Rs 5 Lacs for maximum of 12 months Rs 1
Lac for maximum of 6 months
Value of Jewellery, silver articles and precious stones covered under the retail
Home Policy is -. Upto 25% of Sum Insured or Rs 1 Lakh, which ever
is less

Which of the following are not covered by the Home Insurance Plan?
Both a and b

The burglary cover is only for contents, and not the structure. TRUE

When going to Schengen countries, Is travel Insurance mandatory for Visa


purpose? Yes

For a Student Travel Insurance, the student has to be between the age
18yrs to 35yrs

Majority of the universities in Australia, New Zealand, USA and Canada allow
waiver from on-campus health insurance with comparable domestic
insurance. TRUE

Travel insurance is mandatory for All of the Above

Senior citizens between 71 and 85 years have to undergo a medical check


up before Travel policy issuance at their own cost. TRUE

In case of customers visiting US and Canada, for making a travel claim, the
insured should contact United Health Group

If a Student studying abroad needs a cancer screening and mammography


examination, Is it covered under her Travel Insurance? Yes,
Available if taken as an Add On cover with Plus Plan

Silver Plan of Travel Insurance also includes the cost of Medical Evacuation
back to India. True

In ICICI Lombard`s Overseas Travel Insurance, the premium is payable as a


Basic rate for first 7 days and then Pay on per day ba

Home Insurance Cover available under Platinum travel Insurance plan


provides a Sum Insured of _______ for Building and _______ for Contents.
Rs 20 lakhs and 5 lakhs respectively

Can One extend a travel policy? Yes

ICICI Lombard`s Overseas Travel Insurance has All of the Above

ICICI Lombard`s Student Medical Insurance offers the following Plans.


Only A and B above
What is the maximum Sum Insured for In Patient Hospitaliztion expenses
under cover A of HAP? Rs 2 Lakhs and Rs 3 Lakhs

Student Travel Insurance of ICICI Lombard is available with a continuous


cover for 2 years

In ICICI Lombard`s Overseas Travel Insurance, the premium is payable as a

At how many Network garages across India is the Cashless Claim settlement
facility available in a motor policy of ICICI Lombard? 5000+

What can we do to safeguard against against Calamities, manmade or natural


that strike without warning? Take Insurance Cover

What is the enrolment age for Health Advantage Plus(HAP)?


Between 5 and 65 years

Medical Tests in HAP Policy are compulsory for persons who are
46 years and above\\\\\\\50 years and above\\\\\\\\56 years and above

A Home Insurance Policy of ICICI Lombard includes All of the Above

In order to make a claim in Travel Insurance of ICICI Lombard while visiting an


EU country, the insured should contact United Health Group

Travel Insurance is bought mainly due to the ________ when on the trip
abroad. Need of Food expenses\\\\\\\\\Fear of travelling
expenses\\\\\\\\\

Motor Insurance Policy protects against the following natural calamities.


Both a and b

Can the owners also opt for a Personal Accident Cover for Passengers in the
car under a Motor Insurance Policy? Yes

Which Policy covers expenses like Room rent, Nursing expenses, Doctor`s
fees, Dialysis, Chemotherapy,Radiotherapy? Both a and b

In Family Floater, subject to continous renewal with ICICI Lombard, pre-


existing diseases are covered from 3rd year onwards\\\\\\\\\2nd year
onwards\\\\\\\

In HAP Policy, Subject to continous renewal with the company, Pre existing
diseases are covered after 3 years \\\\\\\\\
Which of the following illnesses are covered under Critical Care? All of
the Above

In Family Floater, An Insured child between 91 days and 5 years must be


accompanied by an adult in the policy. FALSE

What is the Toll Free Call Centre No. of ICICI Lombard GIC Ltd?
1800 209 8888

What is the discount applicable for a Long term Home Policy of 3 year
duration? 0.25 0.15

What is the Platinum Plan in Travel Insurance? Inexpensive plan


for people who need to travel to neighboring countries\\\\\\\\Specially
designed for the frequent traveler

If you laugh a lot while talking to others, it indicates that you are
apathetic

While the core offer in a Travel Insurance is coverage of medical expenses,


there are also several non medical covers. Which of the following is one?
Personal liability\\\\\\\\

Is any Pre - Medical check up required for taking a Student Travel Insurance
Policy from ICICI Lombard? Yes

Terrorism cover in a Home Insurance Policy of ICICI Lombard is optional in


nature. FALSE\\\\\\\TRUE

Can a person insure his jewellery under Home Insurance policy? No

Critical Care Policy pays the claim on the first time diagnosis of ______ Critical
Illness covered in the Policy. 10\\\\\\

What is the age group eligible for taking Critical care Coverage? 18 to
55 years

For an Individual Plan in Family Floater Policy, the minimum and maximum
age of Entry is Min.18 years and Max. 60 years

What is the duration from the inception of a New Critical care policy during
which no claim is payable? 30 days\\\\\\\\60 days
An Insured has put luxurious Seat covers made of expensive leather in his
Audi Car. Can he take additional Insurance for these non Electrical Accessory?
No\\\\\\\

ICICI Lombard`s Motor Insurance Policy is governed by Indian Road


Traffic Act\\\\\\\\Financial Securities Act\\\\\\\\\Indian Motor Tariff

No Claim Bonus is allowed for a Motor Vehicle only if it`s Insurance is


renewed within____ of Expiry of Previous Policy. 1 Year

If an Insured takes a policy from ICICI lombard, when is the hard copy of the
policy couriered to him? In One Weeks Time\\\\\\\\In 5 days time

What is the extent of the Personal Accident cover that the Insured can opt for
other unnamed passengers in his car like his family, friends?:-Rs 1
lakh\\\\\\\Rs 2 lakhs

In case of Motor Insurance Claim, an insured can:-Both a and b

Which Section of Income Tax Law allows Tax Benefit for Health policies?:-
Section 80D

After how many days from the beginning of a Family Floater Policy can the
medical charges be claimed except for accidents?:-15 days\\\\\\\30 days

Furniture, Fixtures and Fittings of an Insured Home are covered under


Burglary cover of the Home Insurance Policy.:-No\\\\\\\\\

Are Consumer Durables covered under the Burglary coverage of a Home


Insurance policy of ICICI Lombard?:-Yes

In Monsoon, the frequency of rainfalls increases. A heavy rainfall can do


severe damage to home structure and interiors. Is it covered by the Home
Insurance Policy?:-No, Rainfall is never covered\\\\\\\\\\\\\\Yes, It also covers
against man-made disasters like burglary, theft, riot, terrorism and strike

What is the maximum age upto which Travel insurance is available?:-70


yrs\\\\\\\\65 yrs\\\\\\\75 yrs\\\\\\\85 yrs

iAAA rating that ICICI Lombard has received from ICRA signify:-Best
Company\\\\\\\\\\

Which of the following is an Exclusion in a Motor Insurance Policy?:-All of the


Above

What is the Sub limit applicable for Cataract in Family Floater policy when it is
included after 2 years of continous Insurance with IL?:-Rs 10000\\\\\\\\Rs
20000
To Claim Insurance, how many hours should the Insured be hospitalized under
instructions of a Medical Practitioner?:-Minimum 48 Consecutive
Hours\\\\\\\\\Minimum 72 Consecutive Hours\\\\\\\\

Which of the following are Excluded under Student Travel Insurance?:-Both a


and b

Is Dental treatment covered in an Individual Overseas Travel insurance


Policy?:-No\\\\\\\Yes but deductible of US$100 applicable

Is Hijack Distress Allowance given under ICICI Lombard`s Platinum Travel


Insurance policies?:-No such cover is provided under any Travel
Product\\\\\\\\\\Hijack Distress Allowance given for max 7 days

An Insured can transfer full benefits of NCB when he shifts his motor
Insurance policy from another company to ICICI Lombard.:-Ture

In a Floater Cover, One policy will cover two family members with One sum
insured and One Premium.:-TRUE

Medical Tests in Family Floater are compulsory for persons who are:-45 years
and above\\\\\\

Mr Singh wants to insure his newly built house under a Home Insurance policy
with ICICI Lombard for 5 years. What % of discount can he get for the same?:-
0.25

ICICI Lombard`s Student Medical Insurance plans are ____ the cost of
comparable health cover available abroad.:-Same Price\\\\\\\

In case of Death of an Insured in Student Medical insurance, If the bail bond


benefit has been availed, then Insured`s immediate family member or
Sponsor need to submit an official Death certificate within a month.:-Death
certificate from relative or spouse is acceptable.\\\\\\\

The Add On covers under Plus Plan variant of ICICI Lombard`s Student Travel
insurance are:-All of the Above

The email ID for Travel Insurance related claims of ICICI Lombard is:-
travel@icicilombard.com

Your friend is studying in a foreign University. Can he buy a Student Travel


Insurance from ICICI Lombard?:-No, It is not possible.

Which of the following is not a benefit of investing in a Mutual Fund?


Money is always secure and it appreciates with time
Please select the appropriate Mutual Fund scheme for the given profile.. Mr.
Arun will be retiring in a year. He wants to invest his savings in a Mutual Fund
which would offer him steady income after retirement and also wants the risk
to be minimum. Income Scheme

Who submits the portfolio of the scheme to SEBI? AMC

A scheme can be launched by The AMC on behalf of the trustees

The position on tax benefit under section 80C for investment in Equity Linked
Savings Scheme is Available without cap but within the overall
limit of Rs. 100000/- for all section 80C investments

The best benchmark for the Index Based fund is ... Pre specified
Index

Mr. Kiran is in his mid forties and would like to invest in a Mutual Fund that
would help him bear the college expenses of his son in later life
Balanced Scheme

Application forms are available with... Memorandum containing


key information

Which of the following is not a feature of Growth based schemes?


Investments only in the debt markets

Mr. Kumar has Rs. 100000 which he wants to invest in an Open Ended Mutual
Funds. Entry Load is 2.25% for all investments is less than 5 Crs. The Current
NAV of the scheme is 44.52. Mr Kumar will get
2196.755 Units

The most comprehensive source of information available on investor services


is found in Offer Document

What is forward pricing? Price known to the invefstor before any


transaction

Which of the following is not a fundamental requirement of Mutual Fund


investments? Investing in only one type of scheme

What is a Mutual Fund? A Trust that pools the savings of a


number of investors.

All buy orders through an agent do not become valid till the fund accepts and
confirms the orders TRUE

What is the purpose of Lock in period? To ensure that the units are not
redeemed before a reasonable time frame.
It is compulsory to use fund agents/intermediaries for investing MFs
FALSE

If the entry Load is 2.25% and the NAV is Rs. 10/-, then the investor will have
to pay for 1000 units 9775

The most important link between Mutual Fund and Investors is SEBI

The value of funds net assets is Rs. 1000. Mr. Singh owns 3 units of Face
Value of Rs. 10. The Value of his ownership is 3 30///wrong

Distributors are required to abide by a code of conduct as prescribed by SEBI.


This code is based on AMFI ARN///wrong

Which of the following could not be the reason for people to invest in Mutual
Funds? To invest in blue chip shares even with small amounts of
money

Mututal fund is not... Pool of funds used to purchase securities on


behalf of investors A portfolio of stocks, bonds and other securities
A collective investment vehicle

Load is ... Charge borne by the fund Charge borne by


Trustees//////wrong

Which one of the following is a self regulatory organisation? SEBI


AMFI///wrong

Which of the following statement is true? = Ncash is ICICI`s Credit Card Brand

The treasury department of the bank handles these day-to- day investments
and manages the CRR and SLR = true

Which of the following statement is true? = A money lender applies his or her
own funds to give loans to others.//A bank applies its own funds to give loans
to others.

Which of the following statement is true? = Loan for used tractor are given
with a maximum LTV of 50%

Which is the fastest mode of remittance? = Electronic Fund Transfer


In ancient times, exchange of goods and services was conducted
through________ system, with cattle as a medium of exchange = Barter

What are the three main sources of income for banks? = Interest earned on
loans; treasury income and fee income

The three types of risks a bank faces are = Credit Risk, Loan Risk and Forex
Risk//Credit Risk, Liquidity Risk and Interest Rate Risk

Chequable Accounts are deposits which can be withdrawn by Cash, Cheque,


Slip, Draft or an Order. = true

Loans given to individuals is also known as retail loans. = true

What is Loan to Value Ratio? = The amount the customer needs to fund from
his own resource.//The percentage of the asset cost sanctioned by the bank.

The Anywhere Banking facility of ICICI bank is available to customers through


= ATM Cards and Credit Cards//ATM Cards and Branch Banking

Moneylenders are people who lend money to others from their own deposits
on interest = false/TRUE

Which kind of deposits are more volatile? = Demand Deposits

The value added savings account of ICICI Bank offers = Bill Payment Facility;
Flexibility on Liquidity and free Ncash Debit Card.// Bill Payment Facility;
Flexibility on Liquidity and free Ncash Debit Card.

A Cheque allows people to withdraw money or make payments to another


party in lieu of cash = true

ICICI Bank ATM`s do not have a limit on the money that can be withdrawn in
a single day or in a single transaction.= false

ICICI Bank does not offer loan against- = RBI Relief Bonds

Clearing House is run by___________ and other nominated banks. = rbi

The Young Stars Account of ICICI Bank is for teenagers alone. = TRUE//FALSE

Bank@Campus Account offers students- = Free Inward Remittance

The minimum loan amount in construction equipment loans is Rs 2,00,000


=FALSE
A _____________ is a place where cheques from all the banks get pooled. =
Clearing House

Cash Management Services shortens the working capital cycle of a company


through assured credit and efficient tracking of the company`s receivables
and payments. = TRUE

Banking involves dealing with money as a commodity and moving money


from one person to another and/or from one place to another. = TRUE

What are the two types of treasury? = Centre and State Level//Domestic and
International

Overdraft facility provided by banks is a form of secured loan. = FALSE

A_____________ is an instrument that helps people draw money or make a


payment to another party instead of cash. = CHEQUE

Modes of Remittances used by banks are ....... = ALL

Retail Banking is a non-profitable venture for banks = FALSE

Banking channels offered by ICICI Bank are............... = ALL

What is Term Loan? = Loan taken for everyday activities of the business like
to purchase raw materials is known as term loan//Loan taken for capital
expenditure like to acquire land, buy building machinery etc is known as term
loan.

Documentary Credit is- = It is an arrangement whereby a bank, acting on the


customer`s request undertakes to pay a third party by a given date upon the
presentation of proper and relevant documents.

What are the two kinds of trade services products? = Documentary Credit
and Bills for Collection

In Bills for Collection the documents and the title to the goods are released to
the buyer only after the payment is made after acceptance from the buyer. =
TRUE

As per regulatory norms, it is not important for banks to maintain a certain


percentage of deposits in the form of CRR and SLR. = FALSE

Business House take loan for everyday activities like to purchase raw
materials in the form of- = Term Loans//Cash Credit

Credit Cards are a form of_______________loan. = SECURED//UN


Transfer of funds can take place in ICICI Bank through- = Only ICICI Bank
Electronic Fund Transfer

ICICI Bank car loans are available both for new and used or second hand cars.
= TRUE

The tenure of ICICI Bank two wheeler loans range between_______


to___________ months. = 6 to 48//6 to 36

CRR stands for ............... = Cash Reserve Ratio

Sterling Silver and True Blue are ICICI Bank Debit Card products = FALSE

Which of the following statement is true? = The Fixed Deposit Account of ICICI
Bank does not offer flexibility in terms of duration and deposit types.

Clearing is a banking operation where a cheque is deposited in a persons


account and money is credited in his or her account. = TRUE

Commercial Banks do not prefer financing of trade transcations over other


forms of lending as they are long term and unsecured. = FALSE

The customer needs to wait for 24 hours to operate the account after getting
the I-kit. FALSE

CAP provides the basic policy guideline for the Customer Identification
Procedure (CIP). TRUE

If a new account is introduced by ICICI Bank staff, what KYC guidelines need
to be adhered to? The employee must introduce the account with his
employee number and bank account number.

Self-cheque can be an outstation cheque. TRUE

All the address proof documents in the nature of a bill can be more than 3
months old. FALSE

The customer need not provide additional KYC documents for self-
introduction. TRUE
If an account is opened without knowing a person, it might lead to a situation
wherein the cheques get encashed by a person who is not the true owner of
the same thereby the banker becomes liable to the true owner. TRUE

Telephone bill can be accepted as an Identity Proof. FALSE

CAP means Customer Acceptance policy

Identify a true statement about KYC for Graded Salary Relationship Accounts?
Salary accounts should be opened at the work place or branch
only

The definition of customer in KYC is the one on whose behalf an account is


maintained by a bank. TRUE

Account can be opened with cash provided the applicant personally visits the
branch to open the account. TRUE

SM should tally and reconcile the i-kit on daily basis FALSE

Customers` funds and the account can be accessed through I-kits


TRUE

In case the joint-applicants are opening the account without personally


visiting the branch, the self-cheque must have the signature of the first
applicant. TRUE

I-Kit is a security item. TRUE

Identify a true statement about exceptions of initial self-cheque deposit.


Self-cheque is mandatory for salary accounts.

It is possible to open an account by cash, if the customer submits


Personally visiting the branch with original KYC documents

Identify the true statements. Outstation cheques can be


accepted but the account will be activated only after realization of the
cheque.

The_____________tallies the bulk inventory of I-kits on recepit.


Branch Operations Manager

Identify the true KYC requirements for `name addition` in existing Saving
Bank Account? Identity Proof

Identify the document that is waived if a customer is introduced by an


employee of ICICI bank. Proof of address
Underwriting refers to process of deciding whether to accept an application
for coverage and deciding the premium for it. TRUE

Which of the following statement is correct? Both the statements are


correct

_____ is the process of appointing a beneficiary who will receive the benefit of
insurance proceeds? Nomination

Which of the following statement is correct? Both the statements are


correct

A Premium is always payable in advance True

Insurance benefits All the three

The business of insurance has All the above implications

What is the term used to describe the factors that affect the risks to an
individual`s life? Hazards

All types of losses can be insured? False

In case a _____ is given, the policy holder has to assign the policy in favour of
the insurer. Loan

Nomination is a way to ensure easy payment of policy money in case of


death claim TRUE

Premium varies with the risk associated with a person TRUE

What is the term used for the date on which benefits may become payable,
either absolutely or contingently? Maturity Date

The existence of insurable interest is decided by? All of these options


are correct

Before paying a claim, which of the following have to be verified?


Age of the life insured

Which one of the following statements is correct? Both the


statements above are correct
When a customer wants to discontinue the policy before the end of the term
and receive the proceeds under the policy back, it is called _______
Surrender

A person can manage a risk by All of these

Who is benefited the most out of life insurance All the these

A probability of `one in a hundred` is valid In all the above situations

Which one of the following statements is incorrect? The premium


depends on the occupation of the insured person\\\\\\\\

Assignment is the process of appointing a beneficiary who will receive the


benefits of the insurance proceeds? False

Which is the right time for taking life insurance? All the three
`times` are right

Which of the following principle does not apply to life insurance?


Principle of Indemnity

MICE stands for Mortality, Investment, Contingency and


Expenditure

Insurance compensates losses Only to the extent of insured amount

Parties to a contract must have intention to create a _______ relationship


Legal

Which of the following is true One can take insurance on life of his
wife

Which of the following risks are insurable? Economic

Does mode of Premium effect premium amount? yes

Age and Gender are _______ hazards Physical

Insurance he did not disclose this information. Which of the following could
be said about Shyam He has breached principle of utmost
good faith

Does a nominee have the full control of the policy? No

Which of these statements can be used to define a human being?


All of the statements are correct
The competition for the business of life insurance is None of
these

Insurance is meant to Compensate for losses from specified events

An Assignment automatically cancels a nomination True

The amount payable under a life insurance policy depends on The


amount of the sum assured

Which of the following events are insurable in a life insurance policy?


Neither of the above situations

Life insurance is better than other avenues of savings in the aspect of


All of these

If a person buys an insurance policy for his wife from ICICI Prudential, who is
the insurer? ICICI Prudential

Shyam is avid adventurer. He regurlarly takes part in paragliding/rafting etc.


While applying for life

Insurance is meant to Prevent damage to assets from specified


events

Life Insurance is based on the concept of One for all, and all
for one

Which of the following statement is correct? All the three statements


are correct

What is true in the case of risks involved in life insurance? Risks are
avoidable through proper food habits Risks are avoidable through
medical science Risks can be avoided

Under Premium on renewal basis Risk Premium remains same


Risk Premium decreases every year\\\\\\\

Anil wants to propose a policy for his meternal Uncle. This will violate which
Life Insurance principle Indemnity\\\\\\\\Utmost good
faith\\\\\\\Insurable Interest

Which of the following is not a part of the premium? Expenditure


Contingency Investment\\\\\\\\Misrepresentation
The `probability` of an event is mentioned As a ratio

Consideration in a life insurance contract is known as______. Sum


assured\\\\\\\

State which of the following statements is correct Both the above


statements are wrong The strength of a wrestler can be insured\\\\\\\

A human being`s value is measured by All of the above\\\\\\\\\

You buy a car and decide to bear all repair expences if it meets an accident.
This is an example of Risk management through Prevention
Risk management through Avidence Risk management
through Transfer\\\\\\\\Risk management through Retention

The probability of 50% for an event happening means that the event
Will happen 50% of the time over a very large number of trials
Will never exceed 50%, however large be the attempts made\Will
happen regularly every alternate occasion\\\\\\\\

While buying a insurance policy Ram do not disclose the fact that he has
recently undergone a major surgery. This is violation of which Life insurance
principle Insurable Interest
Which of the following is not a part of the premium?

Misrepresentation(jovuu))

Consideration in a life insurance contract is known as______.


:Premium

Which of the following needs can be met through life insurance?123

Which of the following events are insurable in a life insurance


policy? : Neither of the above situations

Which of these statements can be used to define a human being?All


of the statements are correct

The competition for the business of life insurance is : None of these

The amount payable under a life insurance policy depends on : The


amount of the sum assured

: Facts which happen after the policy has commenced, need not be
reported

_____ risks are insurable? :economic

What is the term used to describe the factors that affect the risks to
an individual`s life? :Hazards

Underwriting refers to process of deciding whether to accept an


application for coverage and deciding the premium for it. : true

Which of the following statement is correct? : both are


correct(jovu)//Illnesses after the policy has commenced must be
informed to the insurer

Does mode of Premium effect premium amount? : false//true

A person can manage a risk by : Transferring(JOVU)

The existence of insurable interest is decided by? : The interest


which the proposer has in the asset being insured(jovu)
Parties to a contract must have intention to create a _______
relationship : legal

Which of the following principle does not apply to life insurance? :


Principle of Actuarial Valuation///Principle of Indemnity

Principle of Actuarial Valuation : One for all, and all for one

_____ is the process of appointing a beneficiary who will receive the


benefit of insurance proceeds? : Assignment///Nomination

If a person buys an insurance policy for his wife from ICICI


Prudential, who is the insurer? :His wife///ICICI Prudential

Insurance compensates losses : Only to the extent of insured


amount

The `probability` of an event is mentionedEither as a percentage or


as a ratio

Does a nominee have the full control of the policy?no

Insurance is meant to

Which of the following events are insurable in a life insurance policy?

The competition for the business of life insurance is

An Assignment automatically cancels a nomination False\\

Which of these statements can be used to define a human being?

Life insurance is better than other avenues of savings in the aspect


of

Nomination is a way to ensure easy payment of policy money in case


of death claim

Shyam is avid adventurer. He regurlarly takes part in


paragliding/rafting etc. While applying for life Insurance he did not
disclose this information. Which of the following could be said about
Shyam

Assignment is the process of appointing a beneficiary who will


receive the benefits of the insurance proceeds? : true\\

While buying a insurance policy Ram do not disclose the fact that he
has recently undergone a major surgery. This is violation of which
Life insurance principle :Utmost good faith
Which one of the following statements is incorrect? : The premium
depends on the occupation of the insured person

Premium varies with the risk associated with a person :true

MICE stands for : Money, Insurance, Contingency and


Expenditure(JOVU)

An Assignment automatically cancels a nomination : true

Before paying a claim, which of the following have to be verified? :


Age of the life insured

What is true in the case of risks involved in life insurance? : Risks


cannot be avoided

A probability of `one in a hundred` is valid

Insurance is necessary because

: Mode of payment///Sum Assured

A human being`s value is measured by : The income that he


generates

: Both the statements are correct

Life insurance is better than other avenues of savings in the aspect


of : all

You buy a car and decide to bear all repair expences if it meets an
accident. This is an example of : Risk management through
Retention

Does a nominee have the full control of the policy? : no

The principle of utmost good faith is important to ensure

----------------------------------------------------------------------------------------------
------------------------------
Section: 1. Life Insurance Basics

----------------------------------------------------------------------------------------------
------------------------------

-A person can manage a risk by

-The existence of insurable interest is decided by?

-Assignment is the process of appointing a beneficiary who will


receive the benefits of the insurance proceeds?

-Which one of the following statements is incorrect?

-MICE stands for

Insurance is meant to : Compensate for losses from specified events

Life Insurance is based on the concept of : One for all, and all for
one////All for One, and one for all(jovuuu)))//One for One, and one for
all\\\\

All types of losses can be insured? : false

In case a _____ is given, the policy holder has to assign the policy in
favour of the insurer. :Loan

A Premium is always payable in advance :yes

Seeking large insurance on a non-earning member is a type of


______hazard? : Physical(jovu))

Which of the following risks are insurable? : economic


When a customer wants to discontinue the policy before the end of
the term and receive the proceeds under the policy back, it is called
_______ L: Surrender

What is the term used for the date on which benefits may become
payable, either absolutely or contingently? : Vesting date(jovu)

Nomination is a way to ensure easy payment of policy money in case


of death claim : true

Anil wants to propose a policy for his meternal Uncle. This will
violate which Life Insurance principle L: Utmost good faith(jovu)

State which of the following statements is correct : Both the above


statements are wrong

Age and Gender are _______ hazards : Physical

----------------------------------------------------------------------------------------------
------------------------------

Section: 1. Life Insurance Basics

----------------------------------------------------------------------------------------------
------------------------------

-Seeking large insurance on a non-earning member is a type of


______hazard?

-Which of the following is not a part of the premium?

-What is the term used for the date on which benefits may become
payable, either absolutely or contingently?

-Anil wants to propose a policy for his meternal Uncle. This will
violate which Life Insurance principle

Children Gift Growth fund was introduced during which period - 1984-87

Fair value is determined based on all

SAT stands for - Securities Appeliate Tribunal


_______________ is one of the most important source of information for a
prospective investor - Offer Document

Offer document is issued only once for closed end fund true

Which of the following is correct regarss commission - 1 3

Mutual funds aim at maximising returns while keeping the risk to a tolerable
level. true

_____________Funds that invest in equities in one or more foreign countries 1


24

US-64 stands for - Unit Scheme-64

In which year Mutual fund industry started in India 1963

NAV - Net Asset Value

Financial intermediary provides the require investment knowledge and


professional exprtise on sucessful investing true

Which public sector was the first to introduce non-UTI mutual fund in India
sbi

The offer Document and Key Information Memorandum needs to be updated


atleast Once every two years

Only AMFI certified distributors can sell mutual funds true

Mutual funds appoint _________________to sell units on behalf of the fund all

Mutual Fund represent one of the most appropriate investment for most -
Small Scale Investors

Which of the following is Trueof Mutual Fund Investor all

An open-end fund 1 3

SEBI has designed mandatory guidelines for mutual fund distributors role and
service to investors true//////false

______________ is accountable to the office of the public trustee - Board of


trustees

Mutual Funds are classified as closed-end and open-end true

Mutual Funds are also classified as load fund and non-load funds true
During which union Govt.budget the dividends from mutual fund were
exempted 1999

How many private sector mutual funds and their schemes were lunched
during 1993-94 five

Closed -end funds - doesn`t allow user to buy or redeem units directly
from the funds

Tax- exempt and Non Tax-exempt is one another form mutual fund
classification true

Fund managers always strive to include only traded or liquid securities in


their portfolios true

An investor needs to PAN for purchasing units worth - 50,000 or more

1996- to till is considered to be the fourth phase of mutual fund history in


India true

Fees and Expenses related with Mutual Funds cannot be charged to the
scheme 2 4

Which period is considered to be the third phase in the history of mutual fund
in India - 1993-1996

What is SEBI - Govt. Regulatory Authority

Second phase of mutual fund history in India is considered to be - 1987-1993

All open end equity oriented funds are 2 Tax -exempt funds

In the balance sheet of a mutual fund, the investor`s subcription are


accounted as 1 4

When an investor move from Debt Funds category to Equity funds , they may
face 2 4

Mutual Fund is regulated and governed by SEBI true

Tax-emempt funds invest in securites free from tax true

Public sector Mutual fund other than UTI entered in India during 1987

AMFI has published code of ethics Asset Management Company- true

Foreign Institutional investor (FII) registered with SEBI can invest in Mutual
Fund true

How many new schemes were lunched by UTI during 1981 and 1984 six
Formula of calculating NAV is - NAV = Fund Value\Total units issued

A fund which tracks the performance of a specific stock market index -


Equity Index Fund

Mutual Fund in India are open to investment by all

Fixed Term Plan Series 2 4

The first and for long the largest scheme was US-64 true

________ are Government securities with medium to long-term maturities -


Gilt Funds

____________ guides the Department of Compan Affairs CIB

An investor who subcribes for the unit or fund of a mutual fund is called as
3

Which of the following is medium risk category mutual fund 1235

STP stands for - Systematic Transfer Plans

An asset shall be classified as non-performing,- if the interest\principal


amount has not been received or has remained outstanding for one
quarter

What is the NAV for Fund Value = 4000 and Number of units issued =100
40

A mutual fund which recover its marketing expenses, fund managers salary
etc. is known as - Load Fund

The Offer Document must disclose the name and background of 1 3

Incase the EPS is negative - EPS value for that year is taken as zero for
arriving at capitalised earnings

Which of the following is High risk category mutual fund 1345

Harry Singh is Non- resident Indian can he invest in Mutual Fund true

During any change in the fundamental attributes of the scheme 2

Ownership issue of Asset Management Companies is governed by rbi

Which of the following is correct for the custodian 1 2

Which of the following are correct for Standard risk factors - NAV can move up
or down on the basis of capital market movement
According to SEBI advertising code 1 2 4

Offer document gives information such as 1 2 4

The income Tax Act,_____ lays down the tax provisions governing mutuals
funds 1961

Fund`s NAV is affected by 1 2 4

Following are the three ways by which fund sales expenses are covered by
the investors 1 3

Diversified Debts Funds are 1 2

Other mutual funds include _______________ and ____________________ -


Commodity and Real Estate Fund

____________________ is responsible for implementing government policies with


regard to RBI and SEBI - Ministry of Finance

Unit holder have right to receive receive interest, if redemption money is not
received within _______days of its submission of the same 10 days

KIM stands for - Key Information Memorandum

High Yield Debt funds seek to obtain higher interest rates by investing in debt
instruments true

Which of the following is appropriate for Closed -end funds 2

Focused debt funds are all

AMC stands for - Asset Management Company

The ______________ are the primary guardians of the unit holders fund and
assets Trustee

Mutual funds are generaly distinguished from each other by 1 2 4

Growth funds are less volatile than aggressive growth funds true

DCA stands for - Department of Company Affairs

The summary information of the Offer Document informs about the all

Strike a balance between capital appreciation and incomes for the investor -
Growth and Incomes Funds

________ is responsible for modifying regulation relating to companies DCA


Recent Merger and acquisitions took between - SunFand C Mutual Fund by
Prinicipal

NAV of open-end schemes must be calculated and published daily true

Mutual Fund started with the formation of Unit Trust of India true

Recurring expenses include - 1 2

The mutual fund can be managed by 1 3

________________ have a narrow portfolio orientation and invest in only


companies that meet pre-defined criteria. - SpecialityFunds

The AMC of a mutual fund must have a net worth of Rs__________ at all time -
Rs. 10 crores

A mutual fund in India is costituted in the form of a Public Trust created


underthe ______________ - Indian Trust Act, 1882

SEBI - Securities and Exchange Board of India

______________ was the first diversified equity investment scheme in India


Mastershare

Aggressive Growth Funds are 2 4

____________ try to seek out fundamentally sound companies whose shares


are currently under-priced in the market - Value Fund

The following are the distribution channel for Mutual Fund Companies all

The trust is created through a document called the __________ - TrustDeed

The equity fund which is designed to give the investor a high level of current
income along with some steady capital appreciation. -
AggressiveGrowthFundswrong////////

Select the correct Merger and acquisitions deal - Alliance Mutual Fund by Birla
Sun Life

ARP stands for - AutomaticReinvestmentPlans

Stock Exchanges are supervised by sebi

____________ is any person who, acting alone or in combination with another


body corporate , establishes a mutual fund Sponsor////////////wrong
_________________ stocks are shares of companies whose earnings are related
with the state of economy - CyclicalStocks

Customer`s selection of a bank is not influenced by the bank`s business


performance and profitability. : F

In their roles as intermediaries banks manage : all of th above

The trust of savers is influenced by their perception of : Bothe the above

All banks must maintain accounts with the settlement bank to be able to
clear cheques. : T

Bank`s earning on distribution of shares depends on : Both

Mobile phone recharging facility is provided through : both

Which of the following accounts is primarily meant for settlement of


transactions using cheques? L Current a/c

Only public sector banks are authorised to collect government taxes.F

Which is not true about Retail Loans? : Generally the entire amount is given
to the borrower upfront.

Which of these are activities performed by a Bank as per definition of banking


: 1.3

Payment collection and payment status reporting services provided by banks


to large companies are known as : Cash Management System

Gold is the only commodity that banks are allowed to trade in. : T

Which of the following products are covered under the distribution division of
banks? : housing loan

Electronic fund transfers between two different banks cannot be processed


without a common centralised computer system. : False

Arjun approaches Bank A at Delhi for issue of Demand draft payable at Trichy.
Bank A does not have a branch in Trichy. It can : issue a demand draft on a
correspondent bank at Trichy with whom an arrangement is already in place

Term loans need to be repaid in lump sum at the end of the term. : false
Arun, based in Delhi needs to pay his admission fees to Delhi University. He
needs: pay order

When money is advanced against a usance bill for collection, it is called : bill
purchase

The most common mode of payment in business : cheque

The difference between payorder and a cheque : 1.2

The trust that customers have in the bank is shaken when : 1.2

Once a cheque is issued, a drawer cannot stop the payment. : False

Sunil from Chennai needs to send money to Delhi for subscription to a


magazine. He needs a : demand draft

Banks are highly regulated because: Banks are important to the nation as
intermediaries and constituents of payment system

Credit card purchases can be made in any currency. : false

The amount contributed by the towards the full cost of the asset is known as :
margin

After collecting Tax the banks remits the money to : Respective Govt.
Department

Which of the following loan services is available to individuals? : retail loan

Banks impact the economy in their role as : all of the above

If a purchased cheque is returned unpaid, the bank recovers the amount from
: customer

PIN of a debit card stands for : personal identification number

The payee of a cheque cannot give the cheque to a third party as payments
towards his dues to the third party. : f

Crossed cheques cannot be encashed across the counter. : true

Similar to a multi-city cheque, a demand draft can be payable at any city.


:false

A line of credit promises to give short-term loans to a company as and when


they require it during next 10 years. :False

Identify the type of bill where the instruction is to pay the amount after a
certain period. : usance bill
If a credit card customer does not pay the credit amount by the due date,
interest is charged from the due date. :False

Debit card can be used to : Both

Distribution of ________ through banks is called bancassurance. : insurance


products

Banks issue pay order free of cost. : false

Why do banks avoid financing the full cost of the asset? : all above

While clearing house plays its role in local clearing of cheques, it does not
have any function in Credit ECS. : false

Which of the following transactions costs less for a bank? : EFT

Which of these statements about Fixed deposits is not true? : Banks permit
premature withdrawal of Fixed deposits

Who will own the asset if a company buys the asset taking a loan from the
bank? : company

Which of the following is a physical instrument used for transferring funds? :


none of the above

Which of the following is a process of clearing cheques drawn on large


centres across the country? : national clearing

Like Retail Loans, Term Loans also ask for a margin to be contributed by the
borrowing company.: t

Overdraft amount is interest free. : false

A clearing house is managed by : Either of the above

Mobile phone recharging facility is provided through

-Which is not true about Retail Loans?

-Which of the following products are covered under the distribution division of
banks?

-Arjun approaches Bank A at Delhi for issue of Demand draft payable at


Trichy. Bank A does not have a branch in Trichy. It can

-When money is advanced against a usance bill for collection, it is called


-Credit card purchases can be made in any currency.

-After collecting Tax the banks remits the money to

-Which of these statements about Fixed deposits is not true?

-Who will own the asset if a company buys the asset taking a loan from the
bank?

-Like Retail Loans, Term Loans also ask for a margin to be contributed by the
borrowing company.

During the _________ stage of market segmentation procedure, a researcher


conducts exploratory, in-depth interviews and focus group discussions. : :
Survey stage

____________advertising is relevant when a new brand or a product class is


being launched.:

Marketing is _____________and meeting customer needs


profitably.:Understanding

In respect to the relationship management and cross selling, identify the


incorrect explanation : Estimate their current needs as well as future needs
Banks

have to profile their high value customers, understand their background and
estimate their current as well as future needs.

For marketing mix decisions, _________can be clubbed together. : Price and


Place :

Banks are like ______________offering the entire range of deposits, investment


services and loans to customers. : Financial supermarkets

According to Marketing as an organizational function, the product / service


has to be designed in accordance with the anticipated market needs,
manufactured and packaged in the way __________ and made available at
places where customer expects it. : Customer demands

Which of these is a distribution Channel used in banking sector? : Branches

DST in Marketing stands for_____. : Direct Selling Teams

In respect of the distribution channel, Risk sharing defines Intermediaries


especially distributors have to invest their resources in a product / brand that
they do not own. : true
________is how a particular brand is perceived, and is important for lifestyle
goods : Image differentiation

In which segmentation is the market divided into segments on the basis of


variables such as age, gender, family size, religion, occupation, income,
education level and social status? : Demographic segmentation

Which of these products is either unknown to the potential customer or the


customer does not actively seek them? : Unsought products

Credit will fall under which P of the marketing mix? : price

Companies spend huge sums of money in deciphering and predicting future


demand trends, _____________________ and figuring out deep rooted cultural,
social and psychological factors which affect consumption patterns. :
Understanding consumer buying behavior

Needs are __________ and cannot be created. : Pre-existent

_______ is defined as processes a consumer uses to make purchasing usage


and disposal decisions and also encompasses factors that influence purchase
decisions and the product use. : Consumer behavior

Marketing Research includes systematic design, collection, analysis, and


reporting of data and findings specific to a particular product or segment. :
true

Product and place decisions are long term; a company can modify its
products and distribution channel only in the__________ : long run

Select the most appropriate flow in respect to cross selling : Offer most
appropriate Product / Service, Understanding Feedback, Make changes, Close
Sale

Ordering and transaction are value added services, which are now widely
available. : true

__________is the path through which a good or service passes before reaching
the end customer. : Distribution channel

The _________________ is a tool that can be classified in what is known in


marketing parlance, as the four P`s of marketing. : Marketing mix

In market segmentation procedure, which stage is used to gain an insight into


consumer motivations, attitudes, and behaviour? : servey
A __________ job is to understand the needs of customers, shape them into
wants and keep a tab on the potential demand (people who can afford it) for
their product. : marketers

Budget sanctioned for advertising soap will fall under which category? :
promotion

Buyers belonging to a particular segment would display similar buying


behaviour. : false

Sales promotion can be of two types : Directed at consumer and Directed at


channel members

Market segmentation is a four- step procedure survey, analysis, profiling and


selling. :false

Which of these criterion is NOT a pre requisite of effective segmentation?


:Indeterminate

Which advertising is critical in a competitive environment and often involves


pitching one`s own product against the other?Persuasive advertising

An advertisement could emphasize purely on the benefits of the product; this


is called__________. Rational positioning

________ helps marketers understand the customers better and meet the
needs and wants of the chosen segment. : Consumer satisfaction :

Mobile ring tones are an example of __________ . Demands

_refers to selling a range of products to a customer who has already availed a


particular product or service from the Bank. :cross selling

DSA in Marketing stands for_______. : Direct Selling Agents

Media planning has three broad elements 1. Media Selection, 2. Media


scheduling, 3. Media buying. :true

Shopping products are high involvement products, where customer is willing


to put effort in shopping and is unlikely to accept substitutes. :true

n __________ there are a number of opportunities to differentiate, but each


advantage is relatively short-lived or not attractive enough. :Fragmented
industry

Look at the following properties, and find out about which media we are
talking about- Pros - 1. Excellent reach, 2. Audio-visual impact, 3.
Demonstration is possible, 4. Literacy is no bar, 5. `Quick` medium. :
Television
In respect of the distribution channel, Product information Intermediaries not
only facilitate the flow of goods but also information about potential and
current customers, competitors and the market scenario. : true

In _____________, industries have few competitive advantages and each is


small. It is difficult to differentiate on product as well as cost. : Specialized
industry

Sales promotion includes any method used to bring about a short term
increase in sales. : true

Which of these are high involvement products, where customer is willing to


put effort in shopping and is unlikely to accept substitutes? : speciality

Which of these products require some comparison-shopping before making a


purchase decision? : Shopping products

Too much of product orientation without realizing the ____________ can be


suicidal. : customer

Which of these is NOT a function of the distribution channel? : risk sharing

___ includes any method used to bring about a short term increase in sales. :
sales promotion

We can view the transition from __________ to services as a continuum rather


than two separate entities. : products

I want to buy a BMW Z3 car, but I have no money. It is my _________.: want

are responsible not only for stimulating demand but also to influence the
level and timing of demand. : Marketing managers :

What should be the annual fees for a credit card?` What is this an example
of? :service

Image differentiation is how a particular brand is perceived, and is important


for lifestyle goods. :true

_ are shaped by culture and individual orientation. :demands

Which advertising is useful in a mature product segment, where people have


developed tastes? :reminder

includes basic physical human needs of food, clothing, shelter and


psychological needs of entertainment, friendship and self-esteem. :needs

is difficult and each customer may experience variability in service. : Quality


control
needs to have good features, as also trained personnel who can handle
queries and convince customers.: Sales personnel

In respect to the distribution channels, it makes sound economic logic for the
producer to delegate a part of distribution job to the___ :intermediary

Marketing managers are responsible not only for stimulating demand but also
to influence the level and ______of demand. :timing

A free body massage on an airline is an example of a :service

A savings account customer visiting a branch for a cash withdrawal can be


sold fixed deposits, gold coins, home loans or credit cards refers to______.
Cross selling

Marketing is the task of creating, communicating, promoting, and delivering


goods and services to satisfy customers. : true

Which of the following does NOT fall under the Promotion Mix tools? : image
differentiation

is easy to price and market it to the customer. : service

The relationship manager also plays the role of a ______to his client. :
Financial advisor

In market segmentation procedure, which stage uses statistical data


reduction techniques and other advanced data analysis? :analysis

Market segmentation is a three- step procedure Analysis, Profiling and Survey

The first step in marketing is to understand the ________ : customer needs

Products like cold drinks and chocolates are ________ dominant. :promotion

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Marketing concepts for Bankers

------------------------------------------------------------------------------------------------------------
----------------
-During the _________ stage of market segmentation procedure, a researcher
conducts exploratory, in-depth interviews and focus group discussions.

-In respect to the relationship management and cross selling, identify the
incorrect explanation

-For marketing mix decisions, _________can be clubbed together.

-Ordering and transaction are value added services, which are now widely
available.

-Buyers belonging to a particular segment would display similar buying


behaviour.

-___________ helps marketers understand the customers better and meet the
needs and wants of the chosen segment.

-Mobile ring tones are an example of __________ .

-In _____________, industries have few competitive advantages and each is


small. It is difficult to differentiate on product as well as cost.

-Which of these are high involvement products, where customer is willing to


put effort in shopping and is unlikely to accept substitutes?

-Too much of product orientation without realizing the ____________ can be


suicidal.

-Which of these is NOT a function of the distribution channel?

-____________ are shaped by culture and individual orientation.

-___________ needs to have good features, as also trained personnel who can
handle queries and convince customers.Managerial consultants

-________ is easy to price and market it to the customer.

Transportation is a ____________, but marketers can spur vehicle demand by


emphasizing on the comfort and freedom of having one`s own vehicle. Wants

This segmentation helps companies customize their product and services


according to local tastes, preferences and sensitivities. : behavioural

ROI stands for_______ . :Return On Investment


Consumer behaviour is a dynamic process, which involves many people and
multiple decisions. The various decision-making units can be categorized as :
Information researcher, Influencer, Purchase decision , Buyer, User

__has to be competitive, while giving sufficient returns to everybody in the


distribution chain, from the company to the retailer. : price

__is the name collectively given to various tools used to identify the trends,
needs and emerging opportunities in the market place. : marketing research

During the _________ stage of market segmentation procedure, each cluster is


defined / profiled in terms of its distinguishing attitudes, behaviour and
demographic profile. : Survey stage

Which of these is a pure product? :soap

_____________are value added services, which are now widely available. :


Internet banking and phone banking

The four P`s of marketing Product, Price, __________ and Place. :promotion

An excellent product not marketed well may fail in the market while even an
average product may perform well owing to a focused and effective
__________ effort. : Marketing

Out of the four P`s of marketing mix, which P can be changed in the long run?
: place and product

Marketers` job is to understand the _____of customers, shape them into


____and keep a tab on the potential _______ for their product. : Needs, Wants,
Demand

Look at the following properties, and find out about which media we are
talking about- Pros - 1. Cheaper, 2. High selectivity, 3. Flexibility. : Periodicals

The job of a marketer is to identify and create the need for the customer. True

Experience has helped banks realize that it is more profitable to retain


_______and gain a greater share of the customer`s wallet than source________.
: existing customers, new customers

This type of segmentation is easiest to implement and understand, and is


also closely associated with buying behaviours. : demographic

he customer is never aware of his own needs. :false

In market segmentation procedure, which is the final stage where each


cluster is defined / profiled in terms of its distinguishing attitudes, behaviour
and demographic profile? : profiling
According to consumer behaviour, which of the questions is NOT relevant to
the corresponding consumer behavior : Of an offering product, service, idea

When soft drinks sales tend to dip during monsoons and winters, novel
schemes have to be invented to sustain volumes.` This is an example of
which team putting in an effort? : team leader

According to consumer behaviour, which of the questions is NOT relevant to


the corresponding consumer behavior :

According to consumer behaviour, which of the questions is NOT relevant to


the corresponding consumer behavior : none of these

The basic services would include ease of ordering / transaction, delivery, and
support services. : true

According to Marketing as an organizational function, marketing and


____________ provide organizations with crucial insights on where the market
might be headed. : marketing research

For low value goods, customer is not willing to travel and he will buy
whichever substitute is available. :trur

Soaps and detergents are good examples of low value goods. :true

Which of the following does NOT fall under the benefits of Cross Selling? :
Deepen the relationship with

the other marketers

In respect to publicity what is the full form of CSR? : Corporate Social


Responsibility

The marketing mix has to be judiciously used for influencing ____________ as


well as the final consumers. : trade channels

Soap is a ________ :pure product

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Marketing concepts for Bankers

------------------------------------------------------------------------------------------------------------
----------------

-Transportation is a ____________, but marketers can spur vehicle demand by


emphasizing on the comfort and freedom of having one`s own vehicle.
-Market segmentation is a three- step procedure

-This segmentation helps companies customize their product and services


according to local tastes, preferences and sensitivities.

-Consumer behaviour is a dynamic process, which involves many people and


multiple decisions. The various decision-making units can be categorized as

-During the _________ stage of market segmentation procedure, each cluster is


defined / profiled in terms of its distinguishing attitudes, behaviour and
demographic profile.

-Which segmentation helps companies customize their product and services


according to local tastes, preferences and sensitivities?

-___________ needs to have good features, as also trained personnel who can
handle queries and convince customers.

-Look at the following properties, and find out about which media we are
talking about- Pros - 1. Cheaper, 2. High selectivity, 3. Flexibility.

-Select the most appropriate flow in respect to cross selling

-According to consumer behaviour, which of the questions is NOT relevant to


the corresponding consumer behaviour

-`When soft drinks sales tend to dip during monsoons and winters, novel
schemes have to be invented to sustain volumes.` This is an example of
which team putting in an effort?

-According to consumer behaviour, which of the questions is NOT relevant to


the corresponding consumer behaviour

An investor who subcribes for the unit or fund of a mutual fund is called as
Unit Holder

Valuation date is the date on which the fund calculates the value of its both

Offer document is issued only once for closed end fund True

Fund managers always strive to include only traded or liquid securities in


their portfolios true

Incase the EPS is negativeEPS value for that year is taken as zero for arriving
at capitalised earnings

The income Tax Act,_____ lays down the tax provisions governing mutuals
funds 1961
Second phase of mutual fund history in India is considered to be 1987-1993

A fund may sell new units at a price that is different from the NAV true

US-64 stands for unit scheme 64

How many new schemes were lunched by UTI during 1981 and 1984// SIX

The offer document must contain 13

Tax- exempt and Non Tax-exempt is one another form mutual fund
classification true

Fair value is determined based on market cost

Fund`s NAV is affected by 234

Net Asset Value is equivalent to 2

What is SEBI//Govt. Regulatory Authority

Mutual funds aim at maximising returns while keeping the risk to a tolerable
level. True

KIM stands forKey Information Memorandum

The ______________ are the primary guardians of the unit holders fund and
assetsFund Manager

_________________ stocks are shares of companies whose earnings are related


with the state of economyGrowth Stocks

_______________ is one of the most important source of information for a


prospective investor offer doc.

Which period is considered to be the third phase in the history of mutual fund
in India 93-96

________________ have a narrow portfolio orientation and invest in only


companies that meet pre-defined criteria.Speciality Funds

Following are the three ways by which fund sales expenses are covered by
the investorsEntry load, deferred load and exit load

Which of the following is correct for the custodianHas to takecare of the


physical securities

Closed -end fundsdoesn`t allow user to buy or redeem units directly from the
funds
SEBI was constituted in which year 1992

The following are the distribution channel for Mutual Fund Companies 34

Which of the following is Trueof Mutual Fund Investor all

Which of the following is appropriate for Closed -end funds 1

Select the correct Merger and acquisitions deal 1

Diversified Debts Funds are 12

Unit holder have right to receive receive interest, if redemption money is not
received within _______days of its submission of the same 10

When an investor move from Debt Funds category to Equity funds , they may
face 24

What is Fair ValueValue of a security that is realistic and not based on any
arbitrary methodology

Which of the following is low risk category mutual fund345

Ownership issue of Asset Management Companies is governed by rbi

The summary information of the Offer Document informs about the 12

A fund which tracks the performance of a specific stock market indexEquity


Index Fund

Strike a balance between capital appreciation and incomes for the


investorGrowth and Incomes Funds

Fixed Term Plan Series 34

Which of the following is correct 2

Other mutual funds include _______________ and ____________________Balanced


and Income funds fasle

_____________Funds that invest in equities in one or more foreign countries 12

Which one of the following is a self regulatory organisation? Bse

Mututal fund is not... A company that manages an investment portfolio

A scheme can be launched byThe AMC on behalf of the trustees

Who submits the portfolio of the scheme to SEBI? amc


Which of the following is not a feature of Growth based schemes?Which of the
following is not a feature of Growth based schemes?:- Highest long-term
returns as compared to other categories\\Investments mainly in
equities\\Investments only in the debt markets

Load is ... x Charge borne by the fund amc \\Charge borne by investor

Which of the following statements is true?

A Closed end schemes can offer re-purchase facility.

B Open-end schemes have variable unit capital.

C Open end schemes can be listed in the stock market Only A and B

Which of the following is not a benefit of investing in a Mutual Fund?Money is


always secure and it appreciates with time

Distributors are required to abide by a code of conduct as prescribed by SEBI.


This code is based on agni

Distributors are required to abide by a code of conduct as prescribed by SEBI.


This code is based onAvailable without cap but within the overall limit of Rs.
100000/- for all section 80C investments

All buy orders through an agent do not become valid till the fund accepts and
confirms the orders true

What is a Mutualnd?

A Trust that pools the savings of a number of investors.Price known to the


invefstor before any transaction

It is compulsory to use fund agents/intermediaries for investing MFs false


The value of funds net assets is Rs. 1000. Mr. Singh owns 3 units of Face
Value of Rs. 10. The Value of his ownership isNot Possible to calculate unless
more information is given

What is the purpose of Lock in period? :- To effect some legal implication.\\


To ensure that the units are not redeemed before a reasonable time frame.

Application forms are available with...Memorandum containing key


information

The most important link between Mutual Fund and Investors isFund
Distributors

Mr. Kiran is in his mid forties and would like to invest in a Mutual Fund that
would help him bear the college expenses of his son in later lifeBalanced
Scheme

If the entry Load is 2.25% and the NAV is Rs. 10/-, then the investor will have
to pay for 1000 units:- 9775\\10250\\wrong

The position on tax benefit under section 80C for investment in Equity Linked
Savings Scheme is///wrong

Please select the appropriate Mutual Fund scheme for the given profile.. Mr.
Arun will be retiring in a year. He wants to invest his savings in a Mutual Fund
which would offer him steady income after retirement and also wants the risk
to be minimum.:- Balanced Scheme//income////groth

The most comprehensive source of information available on investor services


is found in:- Offer Document

What is a Mutual Fund?:- A Public Company.\\ A SB A/c which permits


investments.\\ A Trust that pools the savings of a number of investors.

Mr. Kumar has Rs. 100000 which he wants to invest in an Open Ended Mutual
Funds. Entry Load is 2.25% for all investments is less than 5 Crs. The Current
NAV of the scheme is 44.52. Mr Kumar will get:- None Of These\\wrong

Which of the following could not be the reason for people to invest in Mutual
Funds?:- To earn maximum income with a lower risk than that with shares\\To
prevent paying taxes on the income generated

The best benchmark for the Index Based fund is ...:- Any sector
Index\\LIBOR////wrong//pre
The position on tax benefit under section 80C for investment in Equity Linked
Savings Scheme is:- Benefit not available\\Available upto a cap of Rs. 15000/-

Which of the following is not a fundamental requirement of Mutual Fund


investments?:- Identifying the investor needs///investing

What is forward pricing?:- Price of a scheme at the close of each working


day\\Price known to the invefstor before any transaction

My attire

: at least four inches above kneewrong

A salwar kameez with or without dupatta is an acceptable dress for women at


ICICI Bank. : f

A salwar kameez with or without dupatta is an acceptable dress for women at


ICICI Bank.

What are the ideal colours for suit at ICICI Bank? : all

When forwarding e-mail, one must always remove the `Fwd` in the subject
line. : t

A ________________ is an exchange of abusive messages that threatens to


continue unabated. : chat

If you are scheduled to make a an in-house presentation which of the


following might be a suitable attire for you? : A formal shirt and trousers with
a jacket

If you are wearing a grey trousers with a black pair of shoes, select the colour
of socks you should be wearing. : grey

___________ is the major means by which we connect with people. :


appearance

If you laugh a lot while talking to others, it indicates that you are : ill at ease
and nervous

What is the font and size used by ICICI Bank for all its letters and memos? :
Zurich BT 10 point

If you exceed the allotted time for your appointment at a client`s office you
must : apologize and make sure you are not inconveniencing your host by
overstaying
The apparent tenor of the instrument should be as per drawer`s intention and
instructions : false\\\\\\TRUE\\\\\\

What does the word `Account payee` means? : Direction to the collecting
bank that the cheque should be collected only for the payee\\\\\\\\

What is the penalty given to drawer in as per Section 138, when the cheque
is dishonoured? : The drawer may be imprisoned for up to one year or asked
to pay a fine of up to twice the amount of the cheque or both

What are the conditions which attract the penalty? : The dishonor of the
cheque should be on account of insufficiency of funds : courts have imposed
penalty for return of cheques due to stop payment instructions also on being
convinced that the stop payment instructions were given deliberately to
avoid payment

Which of the following do not restrict the negotiability or transferability of the


cheque : none of abve

The promissor is maker and the promisee is called as payee.The former


is________while the latter is the ___________ : Debtor and creditor

The promise to pay should be unconditional : yes

Which of the following are the three negotiable instruments? : 1.3.4

The provision of Sec 138 of the NI ACT came into effect from :1.4.1989

Mr.Arunkumar gives a cheque dated 1st Jan 2006,but other party presented
only after 12 months,is it valid cheque : No,It is stale cheque

n case of Bills of exchange, the drawer is called the________and in case of


promissory notes the drawer is called the______himself : credot and debtor

Any change, which alters the business effect of an instrument of cheque is


called : material alteration

MICR stands for : Magnetic Ink Character Reader

The lenders take post dated cheques in repayment of the loan because of :
Legal liability for non paymnet of cheques\\\\\\\\

In the bills of exchange, person liable to pay the money is called as the :
drawer\\\\\\\\Drawee
What is forgery of the cheque? : If any person other than the customer
himself, without his specific authority to sign, signs by copying customer`s
signature with the intention to prejudice that customer

A usance bill has to be `accepted` by the drawee or debtor before it becomes


_________ invalid\\\\\\\Correct\\\\\\\Valid

What is the transferee or the `holder` of the instrument called : The owner of
the instrument

State true /false When a cheque is crossed to more than one banker, the
paying banker will refuse payment : true

In case of Bills of exchange,the due date is calculated after


adding______________of __days to the usance period Grace period ,3

What are the methods to write a usance bill : Three months from date,
pay-------

To whom the promissory note payment is to be made? : payee

The duties of collecting banker can be : 2345

When the amount of the cheque is large ,the bank asks for identity proof of
the bearer or contact the drawer on the phone numbers available on bank
records to confirm _______ of the cheque. : Confirmation\\\\\\\

What are the advantages of cross cheques? : 123

If the amount stated in the cheque is different in words and figures, the
amount in words cannot be paid : false

Section 31 of the NI Act defines the duty of the paying banker to honour
cheques issued by the ________ having sufficient funds available for payment :
drawer

When a cheque being presented for payment, the following needs to be


checked to confirm that the cheque is in order : 113467

The requirement of endorsement should be : Unbroken and regular

The amounts of cheque in words and figures should tally : true

If a cheque is crossed and restricted, its mode of payment is : all\\\\\\\\wrong

Who issues printed chequebooks for use by its customers? : banks

In case of Bills of exchange,a usance bill has to be stamped with


__________________ as per stamp act. Non judicial
Which of the features are not considered as condition? : crossing cheue

In the promissory note, if `monthly rests` is not paid


immediately,______________will be payable by the drawer : Compound interest

Stale cheque can be paid if the cheque is dated more than 6 months : no

If both order or bearer is written on an instrument, it will be treated as


:bearer

Which type of cheques do not grant an authority to debit the account of the
customer till the date arrives? : Post dated cheques

To confirm the date of the cheque presented for payment,the bank has to
check whether it is : both

Who can cross the cheque? : holder og the cheque

If accounts are jointly operated,the alterations should be signed by all the


authorised signatories as per the operating instructions :true

What are the words, `for value received` in a promissory note and bill of
exchange considered as : Consideration by the drawer \\\\\\\\\Affirmation by
the drawer

The usual form of signature in case of limited companies is as follows : For


and on behalf of Company`s name (signed) Director

The payee can give notice of dishonour within______days : 15

The payee can treat the bill as ___________ by non-acceptance, if the bill is not
accepted within 48 hours. Honoured later\\\\\\\\\\Honoured\\\\\\\Dishonoured

If a cheque is torn in one corner and is received from another bank, the
presenting bank has to : put a stamp reading `Mutilation Guaranteed, Please
Pay` and signed the guarantee, the cheque can be paid

Mr.Prakash is holding the bearer instrument, can he claim the amount from
the drawee. : Any one holding the bearer instrument, can claim the amount
from the drawer\\\\\\\\\Any one holding the bearer instrument, can claim the
amount from anybody\\\\\\\\\\

Current account holder can apply for bearer cheque book : true

Who gets `discharged` from his obligations on payment to the holder in due
course? :customer\\\\\\\\\The receiver\\\\\\\The creditor\\\\\\
An order instrument can be transferred by endorsement and delivery
whereasa a ________ instrument can be transferred by mere delivery : Bearer
instrument

Who should date the Cheque? :drawer

A cheque which been circulating for more than six months from the date on
the cheque is considered _____________and cannot be paid. It can be paid only
after it is revalidated by the drawer. :stale

A payee should not be a certain person True or false : false

A person who becomes a holder of a negotiable instrument, for valuable


consideration and good faith and not knowing that the transferor did not have
good title to it; is called _________. : holder in due cpos

________ a cheque makes it safer by preventing the payment of cheque in


cash. Crossing

What has all the qualities of a negotiable instrument which is not listed in
Negotiable Instrument Act? Acoin\\\\\\\

When a cheque is made payable to Mr.X or bearer, the payee can transfer
the instrument to another person by merely handing it over to him or mere
`delivery`. :false\\\\\\\\TRUE

A payees name has to be necessarily specified in cheques :y

If the details of to whom or whose order the amount is to be paid, is


mentioned under endorser signature, the endorsement is called an
____________________`Endorser in full`.\\\\\\\\\\

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Negotiable Instruments Act

------------------------------------------------------------------------------------------------------------
----------------

-The apparent tenor of the instrument should be as per drawer`s intention


and instructions

-Which of the following do not restrict the negotiability or transferability of


the cheque

-The lenders take post dated cheques in repayment of the loan because of
-In the bills of exchange, person liable to pay the money is called as the:-A
bearer instrument

-When the amount of the cheque is large ,the bank asks for identity proof of
the bearer or contact the drawer on the phone numbers available on bank
records to confirm _______ of the cheque.

-What are the words, `for value received` in a promissory note and bill of
exchange considered as

-The payee can treat the bill as ___________ by non-acceptance, if the bill is
not accepted within 48 hours.

-Who gets `discharged` from his obligations on payment to the holder in due
course?

-What has all the qualities of a negotiable instrument which is not listed in
Negotiable Instrument Act?

-When a cheque is made payable to Mr.X or bearer, the payee can transfer
the instrument to another person by merely handing it over to him or mere
`delivery`.

n the bills of exchange, person liable to pay the money is called as the
:drawee

A stop payment request should contain details like : all

The cheque number and code number of the bank and branch are printed in
__________________________to facilitate processing of cheques through
automated reader sorter machines. :magnetic ink

As per NI Act, cheques are not payable only at the branch where the account
is held :false\\\\\\\

A holder can delete or cancel an existing crossing : no

If a cheque is stopped by the drawer,the bank cannot make___________


:paymt of cheque

Banks make physical presentation of bills : false

Section 123 of the NI ACT defines ;general

Who has to give `notice of dishonour` to drawer in case of dishonour by non


payment :drawee
The procedure of re-presenting the bill to the drawee through a lawyer and
getting the fact of dishonour confirmed is called :protese

Which sec of NI Act requires that presentment for payment must be made on
a working day within banking hours :85\\\\\\wrong

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Negotiable Instruments Act

------------------------------------------------------------------------------------------------------------
----------------

-As per NI Act, cheques are not payable only at the branch where the account
is held

-Mr.Prakash is holding the bearer instrument, can he claim the amount from
the drawee.

-________ is defined as a bill of exchange drawn on a specified banker and not


expressed to be payable otherwise than on demand?:-None of the
above\\\\\\\\\Demand draft\\\\\\\\

-If a cheque is crossed and restricted, its mode of payment is

-Which sec of NI Act requires that presentment for payment must be made on
a working day within banking hours

In case of Bills of exchange, the drawer is called the________and in case of


promissory notes the drawer is called the______himself:-Cashier and
receiver\\\\\\\\\Banker and customer\\\\\\\Debtor and creditor\\\\\\Creditor and
debtor

The cheques executed by a partner is always signed on behalf of the firm so


as to bind the firm:-When it is need\\\\\\\\\

The promise to pay whenever payee demands payment, is called:-All of the


above\\\\\\\Usance promissory note

The date in the promissory note should be in left corner:-TRUE

All alterations on cheques should be authenticated by:-Full signature of the


drawer of the instrument

Who can `transfer` an order instrument by `endorsing` it?:-All of the


above\\\\\\\
A person who draws a Bill of exchange is known as the ___________:-
Drawee\\\\\\\Debtor\\\\\\\

A bill of exchange contains an:-Order

Special crossing is defined in Sec___of the NI ACT:-Sec 124

If the endorser merely signs his name without specifying the name of the
person to whom payment must be made, it is called:-All of the
above\\\\\\\\\Full Endorsement\\\\\\\\\\

The debtor is duty bound to make payment to the holder in due course who
`presents` the instrument to him for payment:-TRUE

What is not required for transfering the bearer instrument?:-Endorsement

Without the signature ,the cheque is:-Not Valid

What is meant by crossing of cheque?Putting lines on the left top corner of


the face of the cheque

What words are printed on the cheques issued to savings account


customers ?:-`Or order`\\\\\\\\`Or bearer`

In what all ways a customer can stop the payment of cheque?:-Both a and
b\\\\\\By consent of payee\\\\\

If a person promises to supply goods, it is not a promissory note:-True,it


should be to pay money to another person not goods

Who signs the promissory notes?:-Signed by the promissory or the person


who makes promise

If a cheque is crossed, the paying banker cannot pay cash across the
counter:-TRUE

A usance promissory note has to be stamped by affixing non-judicial stamps


of requisite value, as per __________ActStamp

Who gets a better title than the transferor:-A payment in due course\\\\\\\\A
drawer in due course\\\\\\\

What is Promissory Notes?:-All of the above\\\\\\\An instrument in writing


containing an unconditional promise signed by the maker to pay a certain
sum of money to a certain person or to the bearer of the instrument\\\\\\\\\

The payee of the order can make the instrument payable to another person
by writing on the back of the cheque `Pay Mr.x________ or order` and putting
his signature below it. Such a notation on the back of the cheque is called
an:-Endorsement

A negotiable instrument must be:-Conditional\\\\\\\\\wrong

What is cheque?:-A cheque is a promise from the account holder to his bank
to pay a certain sum of money to the person named in the cheque\\\\\\\\A
cheque is an instruction from the account holder to his bank to pay a certain
sum of money to the person named in the cheque

State some of the reasons for return of cheque:-134

If the bill is on due date the payee of a usance bill will need a confirmation
from the _________:-Debtor and creditor\\\\\\\Payee\\\\\\Creditor\\\\\\\\

Which sections of the NI Act defines crossing?:-Section 143 and 341\\\\\\\\\

A stop payment request can be given by:-All of the above

Proving lack of consideration is on the drawer which can prompt the lender to
take _________ cheques from their borrowers:-All of the above\\\\\\\\

Payment of a cheque after banking hours is a payment in due course:-


Yes\\\\\\\\No

A holder of a cheque putting a date on an undated cheque is termed as


alteration of cheque:-No

State whether the statement is true or false A conditional promissory note or


bill of exchange or cheque is a negotiable instrument:-FALSE

The drawee of a cheque is__________:-Bank

______ is necessary when there is contract or agreement between two


persons.:-Affirmation\\\\\\\\\

If the bills of exchange is accepted it has to be presented to________ on due


date for the payment:-Drawer\\\\\\\\Drawee

Where is endorsement made?:-All of the above\\\\\\\\Endorsement is made on


the back of instrument

If the account is operated by an authorized agent then cheque should


contain:-a `per pro` signature

If the drawees name is not mentioned in cheque it is:-Valid


cheque\\\\\\\\\Invalid cheque
If the cheque is mutilated or torn by accident, the drawer has to confirm in
________________that the cheque can be paid:-13

If a bearer cheque is missing,and the person who found out in favour of


someone else, delivers it to a shop keeper, in payment of some purchase, the
shop keeper becomes a holder in due course in case he did not know that the
cheque had been missing:-None of the above\\\\\\\\\\The debtor is duty bound
to make payment to the holder in due course who `presents` the instrument
to him for payment

Choose the types of material alteration from the following:-3456

If a bill is a demand or usance instrument, a cheque will be:-All of the


three\\\\\\\wrong

The elaborate enquiries has to be made by the bank or debtor before making
the payment of the cheque:-Not necessarily\\\\\\\\Necessary

Partners of a firm are called:-Distributors of the firm\\\\\\\

Mr.Rahul given a cheque dated 2nd March 2007, if presented for payment on
29th Sep 2007, then it is:-Postdated cheque

A cheque is a:-Demand promissory note\\\\\\\\Demand bills of exchange

______________is checked against the numbers of the cheques issued to the


customer at the time of payment,:-The serial number of the cheque

Who signs in the cheque?:-Draweewrong

The printed words on the cheques ,the words `or order` or `or bearer` are
printed by the ________:-Account holderwrong

If the space is insufficient for endorsement, it may be done on a paper


attached to the cheques. Such an attachment is called an __________-:-
Attached paperwrong

Cheque containing impossible dates becomes payable on the last day


____________:-Next month

What are the characteristics of negotiable instrument?:-2468

A crossed cheque can only be_____________to the bank account of the


_________:-Credited ,payee

Transferring of ownership, free from defect, through endorsement and


delivery in the case of an order instrument and mere delivery in the case of a
bearer instrument is called:-Transferability\\\\\\\\\\wrong
The original creditor cannot claim the amount from the debtor if the
___________has been made to the holder in due course:-Agreement of
payment\\\\\\\\wrong

The drawer is the person who makes and signs the promissory note:-TRUE

In which year was the NI ACT passed?:-None of the above\\\\\\\\\1988\\\\\\\

What is post dated cheque?:-A cheque that bears without date\\\\\\

An instrument in writing, containing an unconditional order, signed by the


maker, directing a certain person to pay a certain sum of money only to, or to
the order of, a certain person or to the bearer of the instrument is called:-All
of the above\\\\\\\\wrong

What amounts to material alteration?:-A holder cannot delete or cancel an


existing crossing

Who issues the currency notes?:-The Governor of the Reserve Bank of India

An acknowledgement is issued to the customer giving the date and time of


receiving the instruction to prevent any dispute in future:-FALSE\\\\\\TRUE

It is necessary to check if the signature corresponds to the signature on


record by the banker:-TRUE

Current account holder`s cheques are printed with the word____________:-`Or


bearer`\\\\\\\\\\wrong

If a cheque is dishonoured, ___________ action can be taken against the


drawer:-Civil\\\\\\\

What is usance promissory note?:-Both b and c

Mr.Hari issues a cheque to Mr.Ram and it is dishonoured, hence here Ram


can file a ________against Hari:-Suit

If the signature is forged, then no statutory protection is available to the bank


for payment in due course. This is accordance with _______ (section of ACT)?:-
Sec 123\\\\\\wrong

In case of legal entities, the cheques should be signed for and on behalf of
the entity. This is done by putting a ____________carrying the name of the
entity and the position of the signatory:-Rubber stamp

Essential information that the customer must fill up in an Account Opening


Form includes all of these, except : Nominee details
No value dating should be permitted for renewal if the deposit if overdue by
more than ____ days : 30

If a customer has not received his cheque book due to address it is returned
to? :RMR

Where is the Internet Banking request form sent to processing for a


standalone Branch? : It is processed at the branch by doing FTMMNT in
Finacle

The CSO should smile, greet and politely offer help to the customer at the
Account Opening Desk. : FALSE

What are the different modes of getting a statement? :ALL

In case it`s a joint account, all the account holders need to sign the
nomination instructions. :TRUE

No value dating is permitted for deposits of Rs. 1.00 crore or more :YES

Which form is to be filed if the customer is not carrying a PAN ? : Form 60

If Mr.X approaches our desk for opening an FD, he already has can existing SB
a/c with us but wants to have a FD under separate Cust ID. What will be your
answer? : Yes, this is very well possible a customer can have two relationships
with us.

Which of the following stands True? : Pan no. is mandatory if FDR opened by
cash deposit for value of more than Rs.50000\-

Mr. Seth approaches the Fixed Deposit desk at Kandivli Branch and expresses
his wish to open an account with Dadar Branch, can his form be accepted ? :
Yes, the form can be collected at any of the branches and send across to the
branch where the customer wants to open the FD

Quantum Optima Column must be filled up if the customer is opening a FD. :


FALSE

Please tick from the following the checks required to be done before
accepting a account opening cheque : All of these

State the first thing the CSO needs to do before beginning the shift for
Account Opening desk : Collect pre-designated number of Ikits from CSM

A customer wants to open a Savings Account on 1st January 2008, is carrying


a valid Identity Proof but the Address Proof he is carrying is a Telephone bill
for the month of July 2007. Would you accept the bill as a valid Address Proof?
: NO
In case of a FD that had matured 1 week back and the customer wants to
renew it from the date of maturity, can the FD be renewed? :YES

Mr.Sahay has approached your desk for opening a Joint Young Star account
with his daughter. Will you accept the form? : No, In a youngstar account
mother only can be the joint holder in the account and not father. Father can
be a guardian but not a joint applicant

A cumulative FD is one where the Interest is_____ quarterly :REINVESTED

How is the address change done by standalone branches ? : DONE AT


BRANCH

At the time of account opening the customer should sign the form in front of
the CSO who in turn would counter-sign. : TRUE

The AOF should be filled using a ________ colour pen only. :BLACK

KYC guidelines are important for the folowing reasons, except : To build a
customers database for cross-selling

If a customer comes to the cash counter with a bearer cheque do we need to


check his identity? : NO

: Last employer`s relieving letter

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Retail Branch Operations - Account Opening

------------------------------------------------------------------------------------------------------------
----------------

What are charges taken for reissue of a card? : 200

If there is any overwriting on the relationship form, the CSO should sign there
to indicate that the correction was made in his presence. : TRUE

A customer has taken a Home Loan from ICICI Bank and wants 3 cheque
books to be issued to him for issuance of post dated chqs. Can we issue
multiple chequebooks to the customer? :Yes, We can issue him multiple
cheque books, only the CSO needs to write the reason for issue of multiple
cheque books at the reverse of the requisition slip and take authorisation
from the Bm\Bom

Is the presence of the customer required while handing over the IKIT for his
account ? : Yes, as his acknowledgement has to be taken on the IKIT

Which stamp has to be affixed on the photocopy of the documents for


account opening by the CSO : Verified with Original stamp

Mother maiden name is captured as an introduction for the customer when


he/she uses ___________. : Phone Banking

A customer can not have multiple relationships with the bank. Each customer
can have only one unique CUST ID. : TRUE

After BOM securitizes and approves the form, CSO enters the form in
____________ and forwards the form to RPC for further processing. : RELIS

The following are a valid combination of documents for proof of identity and
proof of address, except :Copy of NSC certificate as proof of identity and a
credit card statement as proof of address

Atul`s FD has been matured on 10th October 2005 he has approached the
branch on 13th November 2005 for Value dated renewal. Can the FD be
renewed from 10th October 2005? : NO

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Retail Branch Operations - Account Opening

------------------------------------------------------------------------------------------------------------
----------------

-If there is any overwriting on the relationship form, the CSO should sign
there to indicate that the correction was made in his presence.

--A customer can not have multiple relationships with the bank. Each
customer can have only one unique CUST ID.

A Power of Attorney / mandate holders can sign and commence a


relationship. : TRUE

Cash can be accepted at the time of account opening, only if there is an


_______ : Address Proof
Mr. Mani wants to open a SB account with your bank as he is been recently
transferred to Mumbai, but does not have any address proof, how will you
help himThe customer cannot open the account

Sachin wants to open an FD, he has his passport as the proof of Identity but
the address on his passport is not updated. Will he be able to open the FD
with said documents. :He will accept the FD with this documents.

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Retail Branch Operations - Account Opening

------------------------------------------------------------------------------------------------------------
----------------

-A Power of Attorney / mandate holders can sign and commence a


relationship.

-Essential information that the customer must fill up in an Account Opening


Form includes all of these, except

------------------------------------------------------------------------------------------------------------
-----------------

Section: 1. Retail Branch Operations - Account Opening

------------------------------------------------------------------------------------------------------------
----------------

-Cash can be accepted at the time of account opening, only if there is an


_______

-Sachin wants to open an FD, he has his passport as the proof of Identity but
the address on his passport is not updated. Will he be able to open the FD
with said documents.

-Mr. Mani wants to open a SB account with your bank as he is been recently
transferred to Mumbai, but does not have any address proof, how will you
help him
The RTGS request above Rs.10,00,000 is sent to central team by :scan

What is the option to be used for printing of a single draft : DDPRNT

Draft is a ____________ type of instrument : PRE PAID

An instrument that contains an order of one branch of a bank (drawer branch)


directing another branch of the same bank (drawee branch) to pay on
demand a certain sum of money to a specified beneficiary (payee) or to the
order of the payee is known as : DEMAND DRAFT

What is the option in i-core for revalidating a draft : DDII

What is the validity of the draft issued ? 6MONTHS

Beneficiary of the draft is : Person whose account is credited at the time when
draft is honoured

For validating a draft the customer has to approach _________ branch of the
bank : issuing branch

Signature of two CSMs is required on draft for amount greater than :


25.000\\\\\Rs. 50,000

Can a duplicate draft be issued beyond a period of 15 days : NO

Pay order is an instrument which is to be paid locally : YES

Where is the inventory of the cancelled draft to be moved to : DL\CAN

It is mandatory to submit a cheque with RTGS slip : FALSE\\\\\

A draft is further revalidated for a period of _________ months : 6

What system is used for indent of Stationery : I CORE

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Retail Branch Operations Remittance

------------------------------------------------------------------------------------------------------------
----------------

-What is the option in i-core for revalidating a draft

-What is the validity of the draft issued ?


-Can a duplicate draft be issued beyond a period of 15 days

--It is mandatory to submit a cheque with RTGS slip

-What system is used for indent of Stationery

Pay order is also known by the name of ____________ : Bankers Cheque

What is the i-core option used for cancellation of draft : IMC\\\\\

NEFT refers to : National Electronic Funds Transfer

DD can be cancelled by : ISSUING

Who is a drawee branch? : Branch on whom the draft is issued

Pay order is an instrument which is to be paid locally : TRUE

There are different set of stationery for DD and PO : FALSE

SBH Branches can process RTGS transactions upto a limit of Rs._________ : NO


LIMIT

It is necessary to print all Drafts before ABH :YES

The Turn Around Time (TAT) for issue of Draft is : 6 MINUTES

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Retail Branch Operations Remittance

------------------------------------------------------------------------------------------------------------
----------------

-What is the i-core option used for cancellation of draft

Branch Inventory is kept in _____________ VAULT\\\\\Defender

What is the command in i-core to commit a transaction : F10

Once a transaction is posted it can be modified by verifier : FALSE\\\\\

When the draft is cancelled the funds are credited to :The account from
where the draft is issued

Pressing F10> will commit the transaction and give a tran-id that is to be
noted down on the relevant voucher. : TRUE
Revalidation of draft can be done by : PURCHASER

The RTGS timings at branch at Saturday is :900 AM to 130 PM\\\\\\

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Retail Branch Operations Remittance

------------------------------------------------------------------------------------------------------------
----------------

-Branch Inventory is kept in _____________

-Once a transaction is posted it can be modified by verifier

-The RTGS timings at branch at Saturday is

Delay beyond a fortnight for issuance of duplicate draft, banks have to pay
interest at the _____________rate applicable in order to compensate the
customer for such delay.Savings

In pay order the issuing branch and the drawee branch are different? : FALSE

Which of the following do you think are advantages that Drafts present to the
Bank? :Physical risk of carrying cash from one location to another\\\\\\\\

The option to be used for doing RTGS at branch is : RTGSH\\\\\

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Retail Branch Operations Remittance

------------------------------------------------------------------------------------------------------------
----------------

-Signature of two CSMs is required on draft for amount greater than

-Which of the following do you think are advantages that Drafts present to the
Bank?

-The option to be used for doing RTGS at branch is


-The RTGS timings at branch at Saturday is

The minimum amount for funds transfer through RTGS is : NO LOMIT\\\\\

The general principle involved for transfer is : first debit then credit

What is the command used in i-core for movement of inventory? : IMC

What does the words OC represent in the security box on the left side of the
draft : Amounts from 1000000 to 9999999

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Retail Branch Operations Remittance

------------------------------------------------------------------------------------------------------------
----------------

-The minimum amount for funds transfer through RTGS is

-Delay beyond a fortnight for issuance of duplicate draft, banks have to pay
interest at the _____________rate applicable in order to compensate the
customer for such delay.

Beneficiay Branch IFSC code consists of ______ digits:-9\\\\\10\\\\\

Branches other than SBH Branches can process RTGS transactions upto a
limit of Rs._________:-50000\\\\1,00,000\\\\\\5,00,000\\\\\\

Status of draft can be checked in i- core through __________ option:-DDSM

DDD menu in i-core is used for:-Cancellation of DD\\\\\Duplicate issue of DD

What is the maximum amount for issue of draft in cash:-50000\\\\\49999

Movement of funds from one account to another account in the same bank is
known as__________:-Transfer

Duplicate DD can be issued by:-Issuing branch

What is the instrument type mentioned in the debit part tran when there is a
transfer transaction through debit authority letter:-CHQ\\\\\

The minimum amount for funds transfer through NEFT is:-1,00,000\\\\\\

The minimum TAT for funds transfer through NEFT is:-Immediate\\\\\\

As per RBI directives the period within which the duplicate draft should be
issued is:-Fortnight
What does CRR stand for:-Cash Reserve Ratio

Minimum amount of a Certificate of Deposits should be 1 Lakh

Why is regulation of the Bank important all of the above

Under Call money market funds are transacted for the period between 2 to 14
days FALSE

What does NPA stand for Non performing Assets

Foreign banks do not require the permission of the RBI to set up a branch in
India as they already have a branch abroad FALSE

Who decides the PLR for each Bank Bank`s themselves

For what kind of accounts do Banks have to make provision in their Balance
sheet All of the above

ICICI Bank is a `Self Certified Self Certified Syndicate Banks under the
__________ process. ASBA

ECB up to USD 20 million can have call\put option provided the minimum
average maturity of 4 years is complied before exercising call\put option.
FALSE

RBI approval is not required for shifting of place of business within the same
city TRUE

When do you classify an asset as NPA Assets which are due for
repayment for more than 90 days

Which of these is not a function of the Reserve Bank of India?


Opening new banks

ICICI Bank can give rupee loan for buy back of shares. FALSE

Inter-bank security transactions can be put through with the help of brokers,
provided board approval is taken FALSE

The Bank is required to comply with the circulars issued by NSDL and CDSL
from time to time. TRUE

Regulation of Banks is important because All of the above

In case of prudential norm and income recognition and asset classification,


NPA classification should be Borrower wise\\\\\\\
Current interest rate fixed by RBI for savings account is 3.5% p.a.

Bank guarantee can be issued for a period exceeding 10 years as per board
approved policy TRUE

As a listed company, the Bank is required to make periodic disclosures under


SEBI regulations and guidelines applicable to a listed company. TRUE

Ready forward contracts may be undertaken only in Both of the above

ICICI Bank cannot give rupee loan for buy back of shares. TRUE

Banking regulation seeks to ensure that banksMaintain adequate liquid


resources at all times TRUE

Corporates can avail of ECB of an additional amount of .................. with


average maturity of more than 10 years under the approval route
USD 250 million

Restriction of Sec 19(2) of Banking Regulation Act, 1949 does not apply in
case of pledge of shares. FALSE

Project under implementation would be classified as non performing asset if


Both of the above

The minimum tenure of domestic\NRO term deposits is 7 days

Loan cannot be given to NBFC for All of the above

Can Bank take pledge of shares of a financial services company without RBI
approval for loans given to NBFC NO

While giving bank guarantee for stock brokers in favour of stock exchange,
the following criteria should be met All of the above

In respect of guarantee issued by one bank favouring another bank


The guaranteeing bank should assume a funded exposure of at least
10% of the exposure guaranteed

ICICI Bank is a Trading and Clearing member (TCM) of the Currency Futures
Segment of BSE, NSE and MCX and is thereby registered as a `Trading and
Clearing member of the Currency Derivatives Segment` under the SEBI
(Stock Brokers and Sub-Brokers) Regulations TRUE

As an issuer of license, the RBI CANNOT do the following Issue the


license without much review

Which are the Acts which regulate the Banks today all of the
above
Banks are prohibited from granting fresh loans or renewing existing loans of
Rupees 100 lakhs or below against NR(E)RA and FCNR(B) deposits either to
the depositors or third parties. FALSE

What does SLR stand for Statutory Liquidity Ratio

ICICI Bank can lend against FD maintained with ICICI Bank. TRUE

RBI has the sole authority of issuing all the currency in the country. Is this
statement correct Yes

What is the primary function of SEBI All of the above

This ability makes the power of banks to influence the working of the
economy tremendous. Create credit

What does section 8 of the BR Act define Defines the


business which the Bank is not permitted to undertake

ICICI Bank is a depository registered with SEBI. FALSE

Who provides short term credit to the central government RBI

As a _____________ the Bank can engage in the business of issue management


either by making arrangements regarding selling, buying or subscribing to
securities or acting as manager, consultant, adviser or rendering corporate
advisory service in relation t Merchant Banker

Bank`s investment in non SLR securities All of the above

Bank Guarantees cannot be issued in respect of ECB and


FCCB

Banks exposure to a single NBFC/NBFC-AFC should not exceed


10%\15% of capital funds

Bank can lend against FD of other Banks.:-false

What does BCBS stand for Basel Committee on Banking


Supervision

Investments in Venture Capital Funds is treated as Capital


market exposure whether registered or not

Does RBI have powers to choose/ remove any director, executive director and
chairman yes

Banks can grant Bridge loans\interim finance to NBFC`s FALSE


Buyer`s credit period is permissible up to ____ year for non capital goods and
less than ______ year for capital goods from the date of shipment
1 and 3

The Cash Reserve Ratio is an important tool for RBI to All of


the above

End use monitoring mechanisms mentioned in Credit and Recovery Policy can
be monitored by All of the above

Group borrower exposure limit is 40% of capital funds and 50%of


capital funds in case of infrastructure

The maximum amount of ECB which can be raised under the automatic route
by a corporate during a financial year is USD 500 million or
equivalent

Bank`s exposure to leasing, hire purchase and factoring should not exceed
10% of total advances for each of the activities

What are substandard accounts Accounts which has remained


NPA for a period less than or equal to 12 months

How does RBI use CRR to impact the liquidity in the economy Both
of the above

RBI is owned by By the Government

Under what International requirement also has to maintain its capital


adequacy requirement Basel

mutual funds and all exposures to Venture capital funds?


Should not exceed 20% of bank`s net worth

An asset would be classified as doubtful if Both of the above.

Which of these functions does RBI as Banker to the Government NOT


perform? Issue currency to the Government whenever
they need funds

Identify the issues which RBI regulate Only a, b and c

Schedule 4 of the Balance Sheet deals with Borrowings

ICICI Bank is listed on-123


5% of the demand and time liabilities have to be kept with RBI

RBI approval is required for establishment of a call centre false

Single borrower exposure limit is 15% of advances and 25 % of


advances in case of infrastructure

What can be a bank`s investment in shares, convertible bonds and


debentures, units of equity-oriented

On a fortnightly average basis, borrowing outstanding should not exceed:-


125% of capital funds\\\\\\\\\\\non of the above\\\\\\\\

As a `_____________` the Bank can undertake activities like collection of


application, allotment and call monies, refund of application monies and
payment of dividend or interest warrants. Merchant
Banker\\\\\\\\\Banker to Issue

ICICI Bank is a ___________ registered with SEBI. Business


Banker\\\\\\\\Merchant Banker

Pre-shipment export credit in foreign currency can be maximum for:-90


days\\\\\\\180 days\\\\\\\\\None of the above\\\\\\\

Methodology for calculating capital charge for operational risk include


Advanced Internal Rating Based Approach Foundation Internal
Rating Based Approach\\\\\\\\Advanced Measurement approach \\\\\\\\\

Factors affecting computation of SLR includes:- RBI has the authority to


change the SLR from time to time\\\\\\\Only a and b\\\\\\\\\Banks have to
maintain liquid assets like cash gold and unencumbered approved
securities\\\\\\\\All of the above

Under call money market, funds are transacted on ............... basis


2 to 14 days 7 days\\\\\\\\\\None of the above

Which section of the Banking Regulations Act defines the permissible


activities of a Bank:-Sec 35A\\\\\\Sec 8 \\\\\\\\\\Sec 6
All categories of overseas foreign currency borrowings of AD(Category I)
should be within 25% of its unimpaired tier I capital or USD 10
million(or its equivalent)- whichever is lower 50% of its unimpaired
Tier I capital or USD 10 million(or its equivalent)- whichever is lower
25% of its unimpaired Tier I capital or USD 10 million(or its equivalent)-
whichever is higher\\\\\\

Working Capital limit renewal will be classified as NPA After 365


days from due date After 90 days from due date\\\\\\\\\After 180
days from due date

XYZ Bank`s aggregate capital market exposure should not exceed:-30% of


capital funds\\\\\\50% of advances\\\\\\\\

Which of these statements about Banks is Not true?:-Financial transactions


will come to a halt if Banks do not function\\\\\\\\ Banks are powerful and
are not affected by systemic failures in the financial system\\\\\\\\\\\Banks
create money by lending\\\\\\\\Banking is a business of trust\\\\\\\

The maximum amount of ECB which can be raised under the automatic route
by a corporate during a financial year is:-USD 200 million or equivalent\\\\\\\\

Failure of banks can impact the following:-45

What does NBFC stand for:-Non Banking Financial Company

Banks in India are regulated by:-1934

XYZ Bank`s aggregate capital market exposure should not exceed:-30% of


capital funds\\\\\\\

Maximum service\inspection charges that can be levied on priority sector


loan upto Rs.25000.:-2500\\\\\\\\\\\None of the above

Capital market exposure is applicable on:-None of the avove\\\\\\\\Solo


basis(only for domestic books of the bank)\\\\\\\\

Banks can grant Bridge loans\interim finance to NBFC`s:-TRUE

Working Capital limit renewal will be classified as NPA:- After 90 days from
due date

In case of prudential norm and income recognition and asset classification,


NPA classification should be:- None of the above\\\\\\\\\\Facility wise
Where is the Internet Banking request form sent to processing for a
standalone Branch? It is processed at the branch by doing
FTMMNT in Finacle

The AOF should be filled using a ________ colour pen only. Black

What are the different modes of getting a statement? All of these

For Deposits of Rs.1.00 crore or more, Treasury quotes special rates every
day and interest rate applicable for the corresponding slab prevailing on the
date of receipt of instructions for renewal will apply. TRUE

Is the presence of the customer required while handing over the IKIT for his
account ? Yes, as his acknowledgement has to be taken on the IKIT

Mr. Seth approaches the Fixed Deposit desk at Kandivli Branch and expresses
his wish to open an account with Dadar Branch, can his form be accepted ?
Yes, the form can be collected at any of the branches and send
across to the branch where the customer wants to open the FD

The CSO should smile, greet and politely offer help to the customer at the
Account Opening Desk. FALSE

In case of a FD that had matured 1 week back and the customer wants to
renew it from the date of maturity, can the FD be renewed? Yes

A cumulative FD is one where the Interest is_____ quarterly


Reinvested

Quantum Optima Column must be filled up if the customer is opening a FD.


FALSE

No value dating should be permitted for renewal if the deposit if overdue by


more than ____ days 30

A Power of Attorney / mandate holders can sign and commence a


relationship. FALSE

In case it`s a joint account, all the account holders need to sign the
nomination instructions. TRUE

Mr. Mani wants to open a SB account with your bank as he is been recently
transferred to Mumbai, but does not have any address proof, how will you
help him He can get a letter from his employer confirming hi
residential address which will act as a address proof
A customer wants to open a Savings Account on 1st January 2008, is carrying
a valid Identity Proof but the Address Proof he is carrying is a Telephone bill
for the month of July 2007. Would you accept the bill as a valid Address Proof?
NO

A customer has taken a Home Loan from ICICI Bank and wants 3 cheque
books to be issued to him for issuance of post dated chqs. Can we issue
multiple chequebooks to the customer? Yes, We can issue him
multiple cheque books, only the CSO needs to write the reason for issue of
multiple cheque books at the reverse of the requisition slip and take
authorisation from the Bm\Bom

At the time of account opening the customer should sign the form in front of
the CSO who in turn would counter-sign. TRUE

If there is any overwriting on the relationship form, the CSO should sign there
to indicate that the correction was made in his presence. FALSE

Mr.Sahay has approached your desk for opening a Joint Young Star account
with his daughter. Will you accept the form? No, In a youngstar
account mother only can be the joint holder in the account and not father.
Father can be a guardian but not a joint applicant

What are charges taken for reissue of a card? 200

Sachin wants to open an FD, he has his passport as the proof of Identity but
the address on his passport is not updated. Will he be able to open the FD
with said documents. He will reject the FD for non availability of
proof of funds.

After BOM securitizes and approves the form, CSO enters the form in
____________ and forwards the form to RPC for further processing.
RELIS

If a customer comes to the cash counter with a bearer cheque do we need to


check his identity? NO

State the first thing the CSO needs to do before beginning the shift for
Account Opening desk Collect pre-designated number of Ikits
from CSM

Cash can be accepted at the time of account opening, only if there is an


_______ Introduction

Which stamp has to be affixed on the photocopy of the documents for


account opening by the CSO Verified with Original stamp
Please tick from the following the checks required to be done before
accepting a account opening cheque All of these

No value dating is permitted for deposits of Rs. 1.00 crore or more


Yes

How is the address change done by standalone branches ? Done


at Branch

Which form is to be filed if the customer is not carrying a PAN ? Form


60

Mother maiden name is captured as an introduction for the customer when


he/she uses ___________. Phone Banking

If Mr.X approaches our desk for opening an FD, he already has can existing SB
a/c with us but wants to have a FD under separate Cust ID. What will be your
answer? Yes, this is very well possible a customer can have two
relationships with us.

The following are a valid combination of documents for proof of identity and
proof of address, except Driving license as proof of identity and
telepho ne bill as proof of address\\\\\\\\\\Copy of NSC certificate as proof
of identity and a credit card statement as proof of address

For a Senior Citizen account, any of the following documents can be accepted
as an age proof, except LIC Policy\\\\\\\\\Secondary School Leaving
Certificate indicating Date of Birth

Which of the following stands True? Pan no. is mandatory if FDR


opened by cheque of Rs.50000\- and above \\\\\\\\\\

KYC guidelines are important for the folowing reasons, except To


confirm the identity of the customer and avoid fraudulent a\c opening
To know more about the customer.\\\\\\\\\\To build a customers database
for cross-selling

Essential information that the customer must fill up in an Account Opening


Form includes all of these, except PAN Number or Form
60/61\\\\\\\Name, as matching with the ID proof\\\\\\\\Nominee details

An account holder has to attach a proof of address to change the account


address if the account is less than ______ months old 3\\\\\\6
Atul`s FD has been matured on 10th October 2005 he has approached the
branch on 13th November 2005 for Value dated renewal. Can the FD be
renewed from 10th October 2005?:-No

:-TRUE\\\\\\\false

A customer can not have multiple relationships with the bank. Each customer
can have only one unique CUST ID.:-TRUE\\\\\\\\false

If a customer has not received his cheque book due to address it is returned
to?:-BRANCH

ICMC stands for Integrated Currency Management Centre

As per Negotiable Instrument Act, a cheque is a Bill of Exchange


drawn on a specified banker and not expressed to be payable
otherwise than on demand. TRUE

The Vault is also called as ______. Strong Room

While tallying the physical cash balance, the value of mutilated note
is to be taken as per the face value of the note? FALSE

At the start of day`s\shift`s operation the teller needs to transfer


funds to his/her teller account from the main cash account. This is
done after logging into _____________. Finacle (I-Core)

For a cash payment transaction, the cheque can not be


Crossed Cheque

Discontinuance of re-issuance of Bank notes of Rs. 500


denominations 1996 Mahatma Gandhi Series is a part of clean note
policy Yes

A Branch receives a cheque for payment from a current account


where the mode of operation is jointly, there are some alterations
made on the cheque which are signed only by one person, can the
cashier make the payment ? No, as the MOP is joint any
alteration has to be signed jointly

_______ Are the store houses where bank notes and coins are stocked
on behalf of the RBI. ICMC

Why is there a provision of Cash Vault grill door to locked from


inside ? It is required as a security measure while removing
cash at the beginning of the day and at the end of the day
At the time of cash opening, When the vault is being opened by
Customer Service Manager and the main Cashier, where should the
guard be posted? At the door of the branch

Branch need to submit cash verification report online to the


corporate office on a _____ basis. MONTHLY

Payment against Order Cheque requires an essential check besides


the other required in case of any self\bearer cheque payment. That
is Check the Id. Proof of the customer withdrawing cash

If a cheque is crossed with the name of a bank, what is it called?


Special crossing

The cash vouchers are to be maintained for ______ years. 8

A customer has approached the Bank to deposit some


soiled/mutilated notes. Can the bank accept it? Yes. RBI
has given guidelines for all the banks to accept soiled or mutilated
notes from the customer and hence the Bank cannot refuse it.

Mr. Ram wants to a make a FD of Rs.80000 by paying cash, is it


necessary for him to quote his PAN No.? Yes

Two signatures are required on bundles of Rs. ______ and above


denomination. 100

At the time of cash being placed or removed from the vault,


the vault grill should be locked from inside

If `Self-Cheque` is presented by a third party, then it is to be treated


as a third party payment. State true or false? True

While verifying the identity of ICMC crew members,which of the


follwing is required ? All of these

For a cash deposit of Rs.50,000 or more the customer needs to


provide his ________ PAN Number

Which places can cash received stamp be affixed? All of these

CRL stands for _________________________ Cash Retention Limit

All packets of Rs._____ denomination and above need to be duly


signed by both the cashier as well as the Customer Service Manager
(Cash). 100

The section of the Pay-in Slip that is handed over to the customer is
called Counterfoil
Details of the mutilated note, the value paid or rejected is to be
recorded in which register? Register DN2

In case of cash payment of amount Rs.50,000/- and above, CSO to


enter the transaction and affix which stamp before handing the
voucher to CSM for posting and verification? `Please Pay
Cash` stamp

In order to enter the cash payment transaction in Finacle, the teller


should select the ________________________ menu. Transactions
Maintenance

The last step in the cash payment transaction is Putting the


`cash paid` stamp on the face of the cheque

If a cheque bears across its face, just 2 parallel line or words `and
company` between the lines, the crossing type is called
General Crossing

Soiled and Mutilated notes can be exchanged at the counter after


filling up a Currency Exchange Form. FASLE

The cash received stamp needs to be fixed at _______ places across


the pay-in slip. 3

The following are examples of material alterations, except


Alteration in the signature of the account holder

________________________ summarizes the cash entries of the day\ shift.


Cash Balancing Register

Mr.Raghu has approached your cash counter for cash deposit, he is


depositing Rs.5000 with denominations as 500x10, the cashier while
counting finds a forged note of Rs.500 in his cash, what steps will
the cashier take? The cashier will give the note back to the
customer and credit an amount of Rs.4500 onlywrong

The 12 digit Account Number comprises of the three parts. What is


the correct sequence of the three parts? 3 digit Branch Code, 3
digit Account Type, 6 digit Running Numberwrong

The process of checking that all the notes in a bundle are of the
same denomination, as handed over by a customer for deposit, is
called Counting
In which of the below cases, it is mandatory to collect a letter from
the customer mentioning the source of cash\reason of cash
withdrawl? All of these

Branch`s cash balance in different denominations held at any point


of time can be retrieved from ___________________. Vault
Registerwrong

The movement of keys has to be recorded in which register?


Vault Register

Any alteration in the cheque like change in amount, date of


payment, name of the payee, etc., which is not as per the mandate
of the customer is called ____________ Managed Alteration
Master Alteration

As per RBI guidelines DD or BC cannot be made against cash above


an amount of Rs._________ 50000
ICMC stands for Integrated Currency Management Centre

As per Negotiable Instrument Act, a cheque is a Bill of Exchange


drawn on a specified banker and not expressed to be payable
otherwise than on demand. TRUE

The Vault is also called as ______. Strong Room

While tallying the physical cash balance, the value of mutilated note
is to be taken as per the face value of the note? FALSE

At the start of day`s\shift`s operation the teller needs to transfer


funds to his/her teller account from the main cash account. This is
done after logging into _____________. Finacle (I-Core)

For a cash payment transaction, the cheque can not be


Crossed Cheque

Discontinuance of re-issuance of Bank notes of Rs. 500


denominations 1996 Mahatma Gandhi Series is a part of clean note
policy Yes

A Branch receives a cheque for payment from a current account


where the mode of operation is jointly, there are some alterations
made on the cheque which are signed only by one person, can the
cashier make the payment ? No, as the MOP is joint any
alteration has to be signed jointly

_______ Are the store houses where bank notes and coins are stocked
on behalf of the RBI. ICMC

Why is there a provision of Cash Vault grill door to locked from


inside ? It is required as a security measure while removing
cash at the beginning of the day and at the end of the day

At the time of cash opening, When the vault is being opened by


Customer Service Manager and the main Cashier, where should the
guard be posted? At the door of the branch

Branch need to submit cash verification report online to the


corporate office on a _____ basis. MONTHLY

Payment against Order Cheque requires an essential check besides


the other required in case of any self\bearer cheque payment. That
is Check the Id. Proof of the customer withdrawing cash
If a cheque is crossed with the name of a bank, what is it called?
Special crossing

The cash vouchers are to be maintained for ______ years. 8

A customer has approached the Bank to deposit some


soiled/mutilated notes. Can the bank accept it? Yes. RBI
has given guidelines for all the banks to accept soiled or mutilated
notes from the customer and hence the Bank cannot refuse it.

Mr. Ram wants to a make a FD of Rs.80000 by paying cash, is it


necessary for him to quote his PAN No.? Yes

Two signatures are required on bundles of Rs. ______ and above


denomination. 100

At the time of cash being placed or removed from the vault,


the vault grill should be locked from insidewrong

If `Self-Cheque` is presented by a third party, then it is to be treated


as a third party payment. State true or false? True

While verifying the identity of ICMC crew members,which of the


follwing is required ? All of these

For a cash deposit of Rs.50,000 or more the customer needs to


provide his ________ PAN Number

Which places can cash received stamp be affixed? All of these

CRL stands for _________________________ Cash Retention Limit

All packets of Rs._____ denomination and above need to be duly


signed by both the cashier as well as the Customer Service Manager
(Cash). 100

The section of the Pay-in Slip that is handed over to the customer is
called Counterfoil

Details of the mutilated note, the value paid or rejected is to be


recorded in which register? Register DN2

In case of cash payment of amount Rs.50,000/- and above, CSO to


enter the transaction and affix which stamp before handing the
voucher to CSM for posting and verification? `Please Pay
Cash` stamp
In order to enter the cash payment transaction in Finacle, the teller
should select the ________________________ menu. Transactions
Maintenance

The last step in the cash payment transaction is Putting the


`cash paid` stamp on the face of the cheque

If a cheque bears across its face, just 2 parallel line or words `and
company` between the lines, the crossing type is called
General Crossing

Soiled and Mutilated notes can be exchanged at the counter after


filling up a Currency Exchange Form. FASLE

The cash received stamp needs to be fixed at _______ places across


the pay-in slip. 3

The following are examples of material alterations, except


Alteration in the signature of the account holder

________________________ summarizes the cash entries of the day\ shift.


Cash Balancing Register

Mr.Raghu has approached your cash counter for cash deposit, he is


depositing Rs.5000 with denominations as 500x10, the cashier while
counting finds a forged note of Rs.500 in his cash, what steps will
the cashier take? The cashier will give the note back to the
customer and credit an amount of Rs.4500 only\\\\\\\The cashier will
inform the customer about the same and the note will not be
returned to the customer and the remaining amount will be credited
to the customer`s account.FIR to be lodged

The 12 digit Account Number comprises of the three parts. What is


the correct sequence of the three parts? 3 digit Branch Code, 3
digit Account Type, 6 digit Running Number

The process of checking that all the notes in a bundle are of the
same denomination, as handed over by a customer for deposit, is
called Counting\\\\\

In which of the below cases, it is mandatory to collect a letter from


the customer mentioning the source of cash\reason of cash
withdrawl? All of these
Branch`s cash balance in different denominations held at any point
of time can be retrieved from ___________________. Vault
Register

The movement of keys has to be recorded in which register?


Vault Register\\\\\\\Key Register

Any alteration in the cheque like change in amount, date of


payment, name of the payee, etc., which is not as per the mandate
of the customer is called ____________ Managed Alteration
Master Alteration

As per RBI guidelines DD or BC cannot be made against cash above


an amount of Rs._________ 50000wrong

A customer presents a bearer cheque of Rs.40,000. The balance in


the account shows Rs.38,750. The teller should:-Tell the customer
the balance so that he can deposit the deficit amount and then
withdraw the cheque amount\\\\\\\wrong

Bait money is not to be paid in any cash payment transaction. State


true or false?:-TRUE

If the account holder sign either on the face or the back of the
instrument indicating that the money is to be paid to anyone other
than himself, it is called ______________:-Special Crossing\\\\\\wrong

Call the customer for all third party cash payment Rs.50000 and
above in SB accounts and Rs.100000 and above in Current account.
Sate true or false?:-TRUE

The cashier has to sort notes into ____ and _____ series notes.:-Gandhi
and Ashoka

The main teller wants to remove cash from the vault but Cash Officer
is busy attending a customer. Can he remove the cash with dual keys
without Cash officer`s presence?:-No. The vault keys are maintained
in dual custody and presence of both the official is necessary for
cash to be removed.

The vault keys are under dual custody of the cash officer and CSM, Is
this true?:-y

The Land Loan amount ranges from = Rs 8 Lacs to Rs 50 Lacs.

In the case of Balance Transfer, disbursal is made = in favor of the customer

The maximum extended tenure of Home Loan is = 30


Which of the following statement(s) is/are not true? The free insurance
scheme provided with Mortgage Finances = is available to all Mortgage
Finance customers whose loans have been sanctioned from day 1 of ICICI
Bank Mortgage Finances

In home loans two technicals are required where the property value is more
than - = 50 Lacs//75 Lacs//100 Lacs

ALL home improvement disbursement should be completed within = 12


months of accepting the first disbursement of the Home Improvement Loan.

LRD Loans are extended only for purchasing, constructing, or extending


new/existing flat/house = TRUE//FALSE

The maximum tenure of an ICICI Bank Home Improvement Loan is = 20 years


for salaried/SEPs and 15 years for SENPs.// 20 years for all applicants//10
years for salaried/SEPs and 5 years for SENPs.

Minimum Loan Amount we can fund is Auto Loans is = 150000

FOIR should not exceed 50 % in case of Salaried customers of Auto Loans =


TRUE

Besides being used to buy land, a Land Loan can also be taken = // to buy
industrial land.///wrong//////real-estate///wrong

The maximum loan amount that can be extended as a Home Improvement


Loan is =// 70% of the renovation cost subject to renovation cost being a
maximum of 45% of the market value of the property before financing.

Which of the following statements is true = Personal Loans are unsecured


loans

The ICICI Bank Office Premises loan amount can range from = Rs 8 Lacs to Rs
1 crore.

3 months bank statement is mandatory for salaried customers applying for


Auto Loan = TRUE

A Top-Up Loan customer may be eligible under = 3 options.// 4 options.

Total Employment stability for salaried customer in Auto Loans is minimum of


2 years =TRUE

The following are the repayment mechanisms to pay EMI of Personal Loans =
Auto debit mandate
We can fund Auto Loans for 72 months in case the customer is willing to
provide us with a co applicant = NO

The minimum tenure of the Personal Loans is _____ years = 1 year

Mr Nagesh Shah, a Dubai-based NRI businessman, has applied for a Rs


25Lacs NRI Loan, repayable in 8 years at the Andheri Branch during his visit
to India. To be eligible for the loan, his income should be a minimum of= //30

Which is a key feature of Personal Loans = ALL OF THE ABOVE

Maximum Loan amount in Autso Loans is =Case to Case Basis

What is the maximim tenure of Personal loan in case of super prime


companies = 48

If a customer is living in a rented house and has applied for an auto loan,
minimum residence stability should be 1 year = TRUE

Balance Transfer is a = three-stage process..

The NRI Loan amounts range from = Rs 5 Lacs to Rs 1 crore.

Which of the following cannot take a Top-Up Loan? = an existing LRD


customer

The loan offered to raise funds against the expected future rentals of self
owned residential property is known as - =//Lease Rental Discounting

The minimum loan amount offered is Rs ______ in a Personal Loans////100000

Private Limited companies are not eligible for Auto Loans =TRUE

The minimum age eligibility criterion for the Personal Loan is _____ Years for
employees working in Elite company = 23 yrs

Maximum Age of Salaried customer in Auto Loans is 58 years TRUE

The maximum LRD Loan amount sanctioned does not depend on the = Net
NPV of the future expected rentals./////////

Minimum educational criteria for salaried applicant working with a Super


Prime company is= graduate

Rashi is working with TCS for last 6 months and is 23 years old. Before that
she was working as a Self Employed for last 1 year. She is not eligible for the
personal loan because = Total work experience is less than 2 years

Minimum current employment stability required in case of Auto loans is = //1


Bank statements for how many months are required ? = Minimum 3 months

The maximum possible tenure of Top-Up Loan under Option IV is = //5 years.

To be eligible for a HEL a salaried customer should have a minimum income


of =/Rs. 2.4 Lacs p.a.

Mr Ranganathan had taken a car loan from HDFC Bank to buy a Honda City.
He is a retired professional who is living on his investments. His application
for Personal loan on the basis of auto loan repayment track has been declined
because//He is a retired professional

The maximum tenure of LRD Loan = is 10 years.///////15years///////

The Home Equity Loan ranges from = Rs 5 Lacs to Rs 50 Lacsswrong

Minimum Tenure in Auto Loans is 12 months =TRUE

Auto Loans comes under secured loans = TRUE

What is the maximum loan amount for employees of super prime companies
= 8 Lacs

Minimum Age required for Salaried customer having a salary account with
ICICI Bank in Auto Loans is = 23

Private Limited companies are not eligible for Auto Loans =TRUE

A Top-Up Loan customer may be eligible under

-The maximum tenure of an ICICI Bank Home Improvement Loan is 5 years

-Which of the following cannot take a Top-Up Loan?

-Mr Ranganathan had taken a car loan from HDFC Bank to buy a Honda City.
He is a retired professional who is living on his investments. His application
for Personal loan on the basis of auto loan repayment track has been declined
because (a)

-Private Limited companies are not eligible for Auto Loans true

-Besides being used to buy land, a Land Loan can also be taken (a)

-Which of the following statement(s) is/are not true? The free insurance
scheme provided with Mortgage Finances (d)
The minimum loan amount offered is Rs ______ in a Personal Loans 15000

-Private Limited companies are not eligible for Auto Loans cant say

-Which of the following cannot take a Top-Up Loan? Nri & (a)

-The Home Equity Loan ranges from

-The maximum LRD Loan amount sanctioned does not depend on the

-The square feet rate cap for estimating the value of property is decided by
the

Mr. MihirMallick is working for IBM India (Elite Company) for last 3 years and
is drawing a monthly salary of Rs. 32000. He is an Indian resident and wants
to apply for PL for 4 years. What will be his eligibility? = 520000//160000//32

Minimum Age required for Self Employed in case of Auto Loan is25
years//28<<<<<<<<

The maximum tenure of a Land Loan is = 1)20 years for salaried individuals
and Self-Employed Professionals (SEPs) and 15 year for Self-Employed Non-
Professionals (SENPs) retail and 10 years to SENP non-retail.

Margin is= the difference between the base rate and the actual ROI charged
to the customer.

Which of the following use can Personal Loan be availed for = ALL

The actual ROI paid by the customer changes in accordance with the changes
in = Base rate

Mr Shah is a self employed, having own house and shop for last 7 years. He
has applied for a loan on Honda city for 5 years. His age is 61 years. Is he
eligbile for the loan. =/NO

In Auto Loans, customer has to provide permanent ownership proof, if he/she


is living in a rented residence = TRUE

AQB should be greater than 1 time the proposed EMI in case of salaried
customer applying for Auto Loan = TRUE

MrShayam Sunder is working with Elite company and he has applied for a
auto loan. What is the minimum income required if he is applied in CAT II
State = 3 lacs//2 lacs//1.5 lacs//2.5
The square feet rate cap for estimating the value of property is decided by
the = housing development
authority.Wrong,,,,,,<<<<<<none<<<<<<<<

Maximum Tenure in Auto Loans is = 5 years

The minimum plot size required incase of Land Loan is =600 sq.ft.

What can be the maximum Loan to Rental Value in case of Lease Rental
Discounting product? = 80%//70%///////85

ICICI Bank Home Improvement Loan ranges from Rs 2 Lacs to Rs 50 Lacs. =


TRUE

The maximum possible tenure of a Top-Up Loan under Option II is = 20 years


for salaried, SEPs and SENPs subject to balance term of existing loan.

The Loan offered for buying a commercial property is known as = Home


Loanwrong///commercial<<wrong

The minimum built up area required in case of NRP Loan is<\\\\\\400


sq

Maximum Age for self employed in Auto loans is 65 years = FALSE//TRUE

Bank Account for self employed customer in Auto loans should be of


minimum = 6 months

What is the max tenure of Personal Loan offered to elite customers = 48


months

What is the maximum loan amount that can be offered to elite customers = /
10

In Auto Loans PDC are the only repayment method offered to the customer =
TRUE

The maximum age eligibility criterion for the Personal Loan is _____ Years. =
58 years

Total Number of work experience required is ____ years = 2

Residence cum office cases in case of salaried customer applying for auto
loans are not allowed = TRUE
Funds transferred between banks takes place on a_______ basis.-- real time

All transaction details submitted to the RBI server would flow to the
beneficiary bank______. electronically

The RTGS system is maintained and operated by the ___________. -- Reserve


Bank of India

Select the prerequisites which are essential to facilitate RTGS transactions. 24

CIB stands for__________.corporate

RTGS system based on ______________ electronic clearing

Who can effect an RTGS transactions?both

UTR No. stands for _Unique Transaction Reference

Select RTGS benefits to the Economy 13

Select the eligibility criteria to initiate RTGS transactions 14

In case the customer complains about credit not reaching the beneficiary
account, The CSO/PBO should inquire the__________ of RTGS transaction. 3

Which of the following fields are filled in for a RTGS transaction through RTGS
Tracker?all

When Staffware is not functional, what are the prerequisites for RTGS
transactions ?Installation of OmniDocs for scanning

The template used for a RTGS transaction through the Omnidocs process is
_______________.rtgsini
RTGS Transaction charges for Retail Clients for Inward Transactions are
_________ no charges

In staffware process, after selecting New Job, which fields needs to be entered
?non of this

The transaction can get rejected or returned for the following reasons 3

To receive funds through RTGS, the customer needs to provide __________


details to the payer. 13

When you export the scanned slip in process Omnidocs, which message pops
up?Report exported successfullyFalse

To make a payment through RTGS, the customer needs to provide __________


details to the payer.All

Which of the following are included in the Instruction Slip provided by the
customer ?1236

ICICI Bank`s RTGS Settlement Account is ______________and Beneficiary


Bank`s RTGS Settlement Account is ___________through the RTGS process--
debited, credited

As per the RBI guidelines , the payee`s bank must credit the payee`s account
within______of receiving the credit in its RTGS settlement account.-- two
hours

Cut-off timings of ICICI Bank for retail clients and corporate clients from
Monday to Friday are --9.00 a.m. to 3.00 p.m

IFSC stands for _____________ --Indian Financial System Code

To submit RTGS request to make a payment, you would be required to know.


-- Payee name, account number, bank name and IFSC code of payee branch

Which is the step that should be followed after providing the User Id and
Password for creating a case in Staffware?-- Select Request Type as `RTGS` ,

Which is the correct sequence for exporting a scanned slip? -- Export


to>Omnidocs ,Export to>Omnidocs>Export current

For a better fund transfer on real time basis the Banks should incorporate
which of the following system. --All of the above ,RTGS system

When a transaction is rejected, which of the given options becomes TRUE?


--The RTGS central team will not credit the amount. , The RTGS central team
will credit the amount back to the payer`s account,
What is the link between ICICI Bank`s RTGS Settlement Account and
Beneficiary Bank`s RTGS Settlement Account? -- RBI server

Which of the following menu should be selected to export a transaction slip to


RCT? Report ,View , Job

For a customer to carry out the RTGS transaction, which of the given options
is TRUE? -- All of the above ,,

Settlement base of Normal Clearing system on ________________ basis Net

RTGS system launched in Mumbai in ______________. 2004

Select the RTGS benefits to CustomersMovement of funds made easier and


faster

--ICICI Bank has been participating in RTGS using the Participant Interface
since March 2004. FALSE

Final Settlement in Normal Clearing _____________________ --only after

On checking the RTGS payment worksheet, if the transaction exists, it


means? --Transaction has been returned from beneficiary bank

Ms. Sonali had deposited a cheque in her savings account and issued another
cheque against this cheque. Suggest a way to her that she will be able to
transfer the funds on the same day, within 2-3 hrs.-- Route her request
through NEFT ,Route her request through RTGS

Normal Clearing system based on ______________ --Physical Instruments

Receipt of funds through a normal clearing system depends on location and


clearing type whereas a similar transaction through RTGS can be done in
___________days 1 , 2 , 3 4

Currently, apart from Staffware there are ________ mediums available to send
the RTGS Instruction slip from the ICICI Bank Branch to RTGS Central Team
(RCT).-- 12

As per the RTGS process flow, the payer gives the transaction slip to _______.
--payer`s bank

The customer should have initiated the RTGS transaction at least


________hours before the time of the call.In case the customer complains
about credit not reaching the beneficiary account. 1, 2 , 3

The file containing RTGS transaction details for the day would be updated
every two hours starting from _____. --1000 to 1800 hours ,
For logging into OmniDocs, the user has to use the six digit employee id and
the password as ________________. -- infotech123

What is the correct order to get a list of RTGS enabled branches on the
Intranet? --CICI Bank Universe>Business Groups>WBG>General Banking
Group> Branches enabled for customer transactions through RTGS

Where should you send the filled up and verified RTGS transaction slip? RCT

When RTGS request is submitted in Staffware process, _____________ is


generated through RTGS system -- Tran. ID

Wherever changes can be done before cut-off time, branch will route it back
to____.RTC , RCT

Which document do you scan in the branch process of Omnidocs? --Payment


instruction slip

The SCO/PBO can make a second level verification in Finacle is done using the
__________ of the customer. --Type of transaction ,

______would be the gateway between the bank system and RTGS system.
FINACLE ,FCRMPI

__________ does not come under RTGS tracker process? --Enter ordering
customer name ,Ordering customer A/c number , FISC code ,

As per RBI guidelines, the payee`s bank must credit the payee`s account
within_______ of receiving the credit in its RTGS settlement account. 2 wrong

Normal Clearing Transaction is initiated by ______________-- By person making


paymentBy person receiving payment

The file containing RTGS transaction details for the day would be updated
every______. 2///////wrong

Settlement base of RTGS system on ________________ basis Gross

IFSC code contains _________ digit 11

Which of the given cabinets should be selected while exporting the scanned
slip? --NewCTSU_COPS

RTGS system provides a faster funds transfer between banks, which takes
place on a real time basis. T

Which of the following is the correct entry for the Cabinet field while
exporting the scanned slip through the Omnidocs process? -- NewCtsu_Cops
What is the fourth step in a branch process of Omnidocs? -- Product type-
RTGS

RTGS Central Team executes the transaction in ______ and ________ of RTGS.
--B and Cwrong

_________ is the URL for RTGS tracker?


--http//10.16.120.222/rtgstracker/Login.aspx

A second level verification, after checking the RTGS payment worksheet,


should be done in Finacle using _____________. -- Type of transaction, ac no

Who provides PI for accessing the RTGS system to each of the member banks
? RBI

UTR No. stands for -- Unique Terminated Reference,Unique Transaction


Reference

What is the second step in a branch process of Omnidocs?--Select the


template-RTGS .INI

Which interface is used for accessing RTGS system? PI

In case of rejected or returned transactions, the RTGS central team will credit
the amount back to the _____________________ --payer`s account

What is the full form of RCT? --RTGS central team

What is the first step in a branch process of Omnidocs? -- Click on new job

What is the third step in a branch process of Omnidocs? -- Sol ID of branch


initiating the transaction

Which interface is used as a gateway between the bank system and the RTGS
system?PI

Which of the given options could be a reason for rejecting a transaction? --


Wrong IFSC code

Which of the given options is used to standardize the transaction procedure?


BRPS

According to RBI guidelines, the payee`s bank must credit the payee`s
account within _____________hours of receiving the credit in its RTGS
settlement account. 2

In Handling queries, Customer`s payments should be identified using


Beneficiary Bank`s IFSC code and ___________ -- Amount ,
After the second level verification by SCO/PBO, the customer is asked to--
Continue with the earlier transaction with security clearance ,Continue with
the earlier transaction , Initiate a fresh transaction

In RTGS Central Team, The maker checks the details of the transaction for any
discrepancies with reference to mandatory fields, date, and signature as per
mode of operation and enters the details in __________. Finacle

The worksheet containing RTGS payments will have _________. -- Time of


transaction

What is the full form of PI in RTGS system? -- Participant Interface ,

The template used for a RTGS transaction through the Omnidocs process is
--Omnidocs.INI

CIB stands for --Corporate Internet Banking

RTGS Transaction is initiated by

How many ICICI braches enabled for RTGS transactions till Sep, 06? 550547

-When RTGS request is submitted in Staffware process, _____________ is


generated through RTGS system

-What is the correct order to get a list of RTGS enabled branches on the
Intranet?

-For a customer to carry out the RTGS transaction, which of the given options
is TRUE?

Which of the following is the correct entry for the Cabinet field while
exporting the scanned slip through the Omnidocs process?

-For a customer to carry out the RTGS transaction, which of the given options
is TRUE?

-UTR No. stands for _________________

Select the channels through which an RTGS transaction can be initiated. ; 2.3

If the customer`s transaction does not exist in the RTGS payments worksheet,
which of the given options is correct? BOTH NONE OF THESE
RTGS system provides a faster funds transfer between banks, which takes
place on a real time basis. : TRUE

The SCO/PBO can make a second level verification in Finacle is done using the
__________ of the customer. : Type of transaction///////wrong

On checking the RTGS payment worksheet, if the transaction exists, it


means? : Transaction has been returned from beneficiary bank

The template used for a RTGS transaction through the Omnidocs process is
_______________.RTGS.INI

The worksheet containing RTGS payments will have _________.: Time of


transaction

In RTGS Central Team, The maker checks the details of the transaction for any
discrepancies with reference to mandatory fields, date, and signature as per
mode of operation and enters the details in __________. Finnacle

A second level verification, after checking the RTGS payment worksheet,


should be done in Finacle using:Account number of the customer

RTGS Transaction is initiated by ______________: By person making payment

For a customer to carry out the RTGS transaction, which of the given options
is TRUE? : AN RTGS serial number//////wrong

What is the link between ICICI Bank`s RTGS Settlement Account and
Beneficiary Bank`s RTGS Settlement Account? : RBI server

Which mediums are available to send the RTGS Instruction slip from the ICICI
Bank Branch to RTGS Central Team (RCT). : 2.3

Which is the step that should be followed after providing the User Id and
Password for creating a case in Staffware?Enter Account No. of the
customerwrong

Currently, apart from Staffware there are ________ mediums available to send
the RTGS Instruction slip from the ICICI Bank Branch to RTGS Central Team
(RCT). : rwo mediuam

The RTGS system is maintained and operated by the_____. : RBI

What is the full form of RCT? : RTGS central team

What is the fourth step in a branch process of Omnidocs? : Product type-


RTGS
RTGS Central Team executes the transaction in ______ and ________ of RTGS.A.
Staffware B. Finacle

C. Participant Interface : A and C

The RTGS system is maintained and operated by the : Reserve Bank of India

Which of the following is the correct entry for the Cabinet field while
exporting the scanned slip through the Omnidocs process? :
NewCops_Ctsu//////wrong

As per RBI guidelines, the payee`s bank must credit the payee`s account
within_______ of receiving the credit in its RTGS settlement account. : three
hours/////wrong

Which is the correct sequence for exporting a scanned slip? : Export to>
Omnidocs>Export current

What is the full form of PI in RTGS system? : Participant Interface

IFSC stands for _____________: indian Financial System Code

Which of the given options is used to standardize the transaction


procedure? :brps

What is the second step in a branch process of Omnidocs? : Sol ID of branch


initiating the transaction///wrong

What is the first step in a branch process of Omnidocs? : Sol ID of branch


initiating the transaction wrong

How many ICICI braches enabled for RTGS transactions till Sep, 06?547

Select the eligibility criteria to initiate RTGS transactions 1.4

After the second level verification by SCO/PBO, the customer is asked to :


Continue with the earlier transaction with security clearance

The file containing RTGS transaction details for the day would be updated
every : two hours

The SCO/PBO can make a second level verification in Finacle is done using the
__________ of the customer.

-The template used for a RTGS transaction through the Omnidocs process is
_______________.
-A second level verification, after checking the RTGS payment worksheet,
should be done in Finacle using _____________.

-For a customer to carry out the RTGS transaction, which of the given options
is TRUE?

-Which is the step that should be followed after providing the User Id and
Password for creating a case in Staffware?

-What is the full form of RCT?

-RTGS Central Team executes the transaction in ______ and ________ of RTGS.

A. Staffware

B. Finacle

C. Participant Interface

-Which of the following is the correct entry for the Cabinet field while
exporting the scanned slip through the NewCtsu_Cops?

-As per RBI guidelines, the payee`s bank must credit the payee`s account
within_______ of receiving the credit in its RTGS settlement account.

-Which of the given options is used to standardize the transaction procedure?

-To submit RTGS request to make a payment, you would be required to


know.Payee name, account number, bank name and IFSC code of payee
branch

-How many ICICI braches enabled for RTGS transactions till Sep, 06?

-After the second level verification by SCO/PBO, the customer is asked to


______________.

If the customer`s transaction does not exist in the RTGS payments worksheet,
which of the given options is correct? : 1.2

To make a payment through RTGS, the customer needs to provide __________


details to the payer. : all
Which interface is used for accessing RTGS system? : pi

What is the third step in a branch process of Omnidocs? : Product type- RTGS

Which of the following fields are filled in for a RTGS transaction through RTGS
Tracker? All

For a customer to carry out the RTGS transaction, which of the given options
is TRUE?

-Settlement base of RTGS system on ________________ basis

-What is the third step in a branch process of Omnidocs?

-RTGS Central Team executes the transaction in ______ and ________ of RTGS.

A. Staffware

B. Finacle

C. Participant Interface

-Which is the step that should be followed after providing the User Id and
Password for creating a case in Staffware?

-After the second level verification by SCO/PBO, the customer is asked to


______________.

-The template used for a RTGS transaction through the Omnidocs process is
_______________.

Select the prerequisites which are essential to facilitate RTGS transactions.

Which interface is used for accessing RTGS system? Ti

Settlement base of RTGS system on ________________ basis : gross

In case the customer complains about credit not reaching the beneficiary
account, The CSO/PBO should inquire the__________ of RTGS transaction. : 3

RTGS Central Team executes the transaction in ______ and ________ of RTGS.

A. StaffwareB. FinacleC. Participant Interface : B& C


After the second level verification by SCO/PBO, the customer is asked to __ :
Initiate a fresh transaction

What is the full form of RCT? :RTGS central team

The customer should have initiated the RTGS transaction at least


________hours before the time of the call.In case the customer complains
about credit not reaching the beneficiary account. : 3

RTGS Transaction charges for Retail Clients for Inward Transactions ar : 1.50
per thousand

Which of the following fields are filled in for a RTGS transaction through RTGS
Tracker? : ALL

What is the correct order to get a list of RTGS enabled branches on the
Intranet? :ICICI Bank Universe>Business Groups>WBG>PTG> General
Banking Group> Branches enabled for customer transactions through RTGS

When a transaction is rejected, which of the given options becomes TRUE? :


The RTGS central team will not credit the amount.wrong

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Section: 1. RTGS

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----------------

-Which interface is used for accessing RTGS system?

-What is the second step in a branch process of Omnidocs?

-RTGS Transaction charges for Retail Clients for Inward Transactions are
_________

-When a transaction is rejected, which of the given options becomes TRUE?

-What is the first step in a branch process of Omnidocs?

Which of the following is a fact and not fiction? - Effective selling means,
uncovering a need and meeting it

Which of the following is an opportunity? 34

State whether true or false Objections related to doubt can be handled by


offering proof in the form of proof of statement or proof of source. true
After you have made a sale, what will be your next step? -
Thankthecustomer

Which of the following are good examples of statements confirming a need?


13

How does acknowledging the customer help? 134

Which of the following steps need to be used for gaining commitment from
the customer?123

When can one proceed to making a recommendation for a solution?13

Which of the following is a need?24

How can we gain commitment from the customer?12

Which of the following are the steps in the gathering information stage?1235

Which of the following statements is true for gathering information?Ask


questions to understand the customer`s needs

After which of the following steps do we gain commitment from the


customer?Making recommendations

What are closed questions?14

What are open questions?12

How can we build rapport with the customer?134

Which of the following are examples of openings for Closed questions?2456

Which of these would you use to sell a product to a customer?Benefit

State whether True or False Telling a customer about features can actually
cause information overload and ultimately disinterest.True

Which of the following questions is appropriate to seek permission from the


customer to ask him questions?Sir, may I ask a few questions to
understand your need better so that I can recommend the most
suitable solution for you?

Identify the type of question `You prefer a debit card or a credit card?closed

How does gathering information help?123

How can you check for agreement from the customer?Ask a closed
question
How can you confirm a need?24

Identify the type of question `Will it be an issue to maintain a quarterly


balance of Rs 10,000?`closed

Identify the type of question `How important is it that you should be able to
access your account instantly?`closed

What are the categories of customer objections?234

Why do we need to confirm the customer`s need?134

Which of the following can be considered as rapport breakers?2345

Which of the following statements is true for making recommendations?


Match a product to the customer`s needs and explain it`s benefits
wrong

What are the characteristics of a good sales person?12356

Identify the type of question `How do you plan to manage your son`s
financial needs when he is college?`open

How can you help the customer to take action?12

Which of the following statements best describes a benefit? It is the value


that the customer receives

A customer is extremely agitated because he has had to wait for a long time.
How will you respond to the customer. - `Sir, I know the wait is really
frustrating. I can see why you are upset. However, now I will do all I
can to ensure that your problem is promptly resolved.`

How does cross selling help?134

In the final reckoning, buying decisions are based on _____________. (Fill in the
blank) value

When do you cross sell?134

What is cross selling?Identifying customer`s additional needs and


meeting these needs

How can you handle objections due to a misunderstanding?Rephrase the


customer`s concern as a question

A customer `I would rather buy gold coins from my family jeweller whose
quality I trust.` How will you deal with this objection?Ma`am here is the
purity certificate for the gold coin.
Which of the following can be considered as a selling opportunity?245

Which of these is a benefit?With our extensive ATM network, you are


sure to have access to you money anytime, anywhere

Which of the following are examples of openings for Open questions?1246

How does gaining commitment help us? Helps us to close the salewrong

What type of questions should be asked to uncover customer`s needs?13

You have explained the features and benefits of the Current Accounts, now
the customer has shown interest in the product. What would you do / say
next? - So, do you feel that you should open a Current Account with
us?

Which of the following are the steps in the Making Recommendation stage?
13

Which of the following are features of a product?12

Which of the following are buying cues from the customer?12

The balance in the account of Mr. Salim Khan is Rs.350000/=. The Bank has
received an attachment for 400000/=. Mr. Salim Khan has also to pay charges
for non maintainaince of quarterly balance of Rs.2000/=. How much amount
can the Bank pay the tax authori = Rs.333000\

For addition of names is it necessary to submit a letter signed by all the


account holders. Will the Bank accept a letter for addition of name signed by
one of the account holder = no

Can a Bank accept an Income Tax attachment wherein the amount has not
been mentioned = no

Can a Bank accept an Income Tax attachment wherein the amount has not
been mentioned = destroy the card in the presence of 2 bank officials

what happens on the death of the karta in an HUF = The account can
continue. The Bank has to take fresh document signed by the next senior
member of the family who would now be the new karta

Vijay Electronic Corporation Limited has a current account with the Bank
operated by its directors Jonathan and Francis jointly. Jonathan visits the
branch and submits a request to the Bank to include the name of his son
Jagan as an authorised signatory I = The request has to be submitted in the
company letterhead signed by both the authorised signatories , alongwith the
Board resolution specifying the decision

A garnishee order is an order issued by Court on the request of the creditor


for attachment of funds of the debtor available with his Bank. The Banker on
whom this order is issued is called as = garnishee

Santhanam has a joint account with his wife Seethalakshmi. He gets


transferred to Delhi from Madurai and submits a transfer request form at his
Madurai branch. The bank finds that the signature of Seethalakshmi does not
tally with the records = The Bank cannot accept the request if any of the
signatures does not tally. The customer has to either submit a fresh request
with the correct signatures or bring his wife to the Bank to sign as per the
records in the transfer request form

Seetha has a joint account with her husband Ramachandran, They wish to
delete Seetha`s name and add their son Kalyan`s name to the account . =
The deletion is not possible because Seetha is the first holder

NRO account jointly held by an NRI and resident, which of the following
statements is wrong ? = Name of the resident cannot be deleted

One of the customer lost his cheque book. He did not inform the Bank for
stop payment. The Bank received one of these cheques for payment where in
the signature was very cleverly forged. Does the Bank get any protection
because of the negligence of the cu = no

Kalyan has submitted a request for closure of his savings account with the
Bank. Which of the following statements is true ? = The Bank can refuse to
close the account if it does not want to lose the customer

If the garnishee order is in a single name. Can a joint account be attached =


both

In today`s age of computerisation is it necessary to open a new account


when a person gets transferred from one city to another = both

Mr. Rajesh has an account with PAR Bank in Mumbai. He has been recently
shifted to chennai and has issued from his local cheque book of PAR bank to
pay his mobile bill. Will this cheque be sent for collection or paid through
anywhere banking = Even though it is centralised, if the cheque is a local
cheque of Mumbai it has be sent for collection

Lakshmi is a NRI and she wants to open a NRO account in India. Can she have
this account joint with her father who is a resident Indian = yes
Mr. and Mrs. Desai have recently opened an account in the bank. They wish
to nominate their son. Which form should they fill up in the Bank = form DA1

Suman has a joint account in the Bank with his brother Sekhar. Suman dies in
an accident. The balance in the account will be payable to = Suman`s legal
heir and Sekhar jointly

If an account is in a joint name and the Bank receives an Income tax


attachment in a single name, what is the procedure the Bank will follow =
The share of the account will be considered equal and accordingly be paid to
the Tax authorities

Sohail has an overdraft limit of Rs.2 lakhs in his current account. He has
submitted a request to add the name of his brother Anwar in the account =
Addition of name cannot be done in an overdraft account

Once the garnishee order is in place, can the Bank honour the cheques issued
by the customer = no

Siddhu and Sandhu hold a savings account jointly to be operated by Either or


Survivor. Siddhu dies in an accident, His son Kamal approaches the bank
claiming payment as the legal heir = Bank cannot make a payment to Kamal
as the balance is payable to Sandhu, the survivor in the account

Starcity Residents welfare society has an account with the Bank operated by
the President Mr,Kumar and treasurer Mr.Ajay. They would like to add the
name of the secretary Mr.Murthy as an authorised signatory in the account =
The resolution of the managing committee of the society authorising the
addition of Mr. Murthy as authorised signatory to the bank account has to be
submitted

A and B have a joint account to be operated by Either or Survivor. B


approaches the Bank with a request to delete his name from the account =
The deletion request has to be signed by both the applicants even if the
account is operated by E or S

Shilpa has requested for transfer of account from Jaipur branch to Delhi . She
has also requested that the account number should remain the same. = It is
not possible to retain the old account number when the account is transferred

Vinayak has submitted a transfer request form at the Andheri Branch of ABC
Bank to get his account transferred from Madurai. = The transfer request can
be accepted at Andheri branch and processed

Resham and Rakesh have a joint account with the Bank . They die together in
a car accident. Resham`s son and Rakesh`s son approach the Bank for their
share of the funds,How will the Bank settle the deceased claim ? = Payorder
in favour of Resham`s son and Rakesh`s son//Payorder in favour of the legal
heirs of Resham and Rakesh jointly

Chitralekha and Chandrarekha have a joint account 009001990990 to be


operated by Either or Survivor. Based on their request, the name of
Chandrarekha was deleted from the account. One month later, the Bank
receives a credit of Rs.20000 favouring Chandrare = The Bank can reject the
credit as the name of Chandrarekha has been deleted

Sanjana has an NRO savings account with ABC Bank. She would like to add
her mother Mala`s name in the account for operational convenience. Mala is
a senior citizen resident in India. Can the bank accept the request? = Accept
request as residents can be jointholders in NRO account

Rani submits a request for addition of her friend Raja`s name in her account.
Which of these are not required for the same ? = Self drawn cheque signed
by Raja

A customer who had issued a cheque before he dies reaches the bank for
payment after his death. The bank is aware of the death of the customer also.
Should the customer pay this cheque = no

Mr. Sameer had a E or S resident account with his father. On the death of his
father, he did not want a sole account so he decided to delete his father`s
name and add the name of his brother who is an NRI. Is this permissible by
law = Yes, the second holder can be a non resident individual

If a name is added subsequent to the death of an account holder = The old


account is closed and a new account opened

Syed and Sajid have a joint account to be operated by E or S. They have


given a request to add the name of Syed`s son Abdul and Sajid`s son Ahmed
in the account. The CSO checks the account and finds that there is a
nomination in favour of Abdul. = Addition request can be accepted provided
Syed and Sajid submit form DA2 to cancel the nomination in favour of Abdul

Muthu is an illiterate customer who affixes thumb impression for authorising


transactions. He comes to the Bank with a request to add the name of his
nephew Kadhir in the account. Kadhir is employed in another bank = Cannot
accept the request as it is against the Bank`s rules that illiterate accounts
must be only single accounts

In an overdraft account held jointly by X and Y, the Bank receives a request to


delete Y`s name = Deletion of name not possible in an overdraft account

In case there has been no nomination in the Bank account, on what basis
would the Bank pay to the heirs =Any of the above
In case a customer has taken an overdraft against a fixed deposit. They want
to delete the name of one of the account holder. Is this permissible = Yes,
post deletion the customer agrees to fill in fresh documentation again. The
bank needs to open a fresh account and accept the fresh documentation

Mr. Varun has an account with BC Bank. He wishes to close the account. The
executive at the counter is insisting on he giving reason for closure of
account to enable her to accept the application = Both of the above

At the time of deletion of one of the account holder, the customer has to
surrender the atm/debit card to the Bank. What is the process the Bank will
follow post acceptance of the card = Both of the above

Sameer gives a request for closure of his account as the Bank has returned
one of his cheques due to signature difference. He has a balance of Rs,30000
in his account. He claims that the Bank should have checked with him before
returning the cheque. = The Bank can convince the customer to continue the
account, explain the need to maintain consistency in signature for his own
safety and get a fresh specimen signature

Savita requests for closure of her savings account and issue of demand draft
in her name payable at Delhi and courier the same to her permanent address
in Delhi. Which of the following statements is true = Bank has to make the
demand draft for the proceeds after applying interest and deduction of
charges and courier the demand draft as per her instructions

Shekhar has a balance of Rs.5 lakhs in the savings account . He gives a


request for closure of his savings account. Which of the following statements
is true? = The Bank Manager can speak to Shekhar to find out the reason for
closure and try to convince him to continue the account

Joseph and John have a savings account to be operated by either or survivor.


Joseph has submitted a request to the Bank for closure of account as he has a
disagreement with John. John is not contactable = Bank cannot accept the
closure request unless it is signed by both the accountholders

Bank has paid the proceeds of Sadhulal`s savings account to the nominee
SanjayLal. One week later , Sadhulal`s daughter approaches the Bank
claiming that she is one of the legal heirs and so Bank was wrong in making
payment to SanjayLal =Bank can advise the daughter that payment to the
nominee discharges the Bank of its liability to the customer

Under what section of the Income Tax Act 1961 can attachment orders be
issued = Sec 226
Adharsh has a savings account jointly with his friend Yusuf. He submits a
request to add the name of his son Abhilash in the account. = Addition
request can be accepted only if the request is signed by Adharsh and Yusuf

Justin and Kumar have a joint account with the Bank to be operated by Either
or Survivor. Justin gives a closure request bearing signatures of both of them .
The Bank finds that Kumar`s signature does not match with the records =
The Bank can reject the closure request if the signature does not tally

Mr.Vasudevan has been maintaining a balance of Rs.3 lakhs in his savings


account at the chennai branch of ABC Bank, He wishes to close his account as
he has retired and shifting to his home town Trichy. = Bank can advise the
customer that his account can be transferred to Trichy Branch

John has a fixed deposit and a savings account in the Bank. The Bank has
marked a lien on the fixed deposit for a garnishee order received from the
court. John submits a request to add the name of his brother George in the
account = Addition cannot be done as the fixed deposit is frozen due to
garnishee order

Ms. Lakshmi who has a NRO account with her father and mother who are
resident Indians. She wishes to delete her name from the account. Is this
permissible = No since this is a NRO account atleast one of the account
holder should be a non resident

What does the Bank normally do on death of a partner = The Bank transfers
the balance to new partnership firm account

Shankar has submitted a request for closure of his savings account with the
Bank,as he has been charged for non maintenance of minimum balance =
The Bank Manager can try to convince the customer to maintain minimum
balance

Sujata has a savings account that has not been operated for three
years . She finds the chequebook while doing Five S at home and
issues a cheque for Rs.1000 towards her electricity bill payment -The
Bank can pay the cheque as the amount is small and also
towards utility bill payment and send a communication to
Sujata requesting her to activate the account
A and B have a joint account to be operated by Either or Survivor. B
approaches the Bank with a request to delete his name from the
account -The deletion request has to be signed by both the
applicants even if the account is operated by E or S
A customer who had issued a cheque before he dies reaches the bank
for payment after his death. The bank is aware of the death of the
customer also. Should the customer pay this cheque No
A garnishee order is an order issued by Court on the request of the
creditor for attachment of funds of the debtor available with his Bank.
The Banker on whom this order is issued is called as Judgement
Debtor / Garnishee
Adharsh has a savings account jointly with his friend Yusuf. He submits
a request to add the name of his son Abhilash in the account. Addition
request can be accepted only if the request is signed by
Adharsh and Yusuf
After how many months as per law does an account become inactive
-1,2,4,5
Aman has an NRE savings account with the Bank. He submits a request
to add the name of his brother Arun in the account -1,3
Amrapali has sent an email to the Bank Manager requesting for closure
of account and remittance of proceeds by payorder to her home as she
is unable to visit the branch Bank needs to check whether the
email id is the same as registered in the Bank`s records and
then close the account / Bank needs to insist on a written
request for closure to be sent alongwith the chequebook and
debit card
Aniruddh approaches the branch manager for closure of his savings
account .He has a balance of Rs.55000 in his savings account. On
probing, the branch manager finds that Aniruddh has shifted to his own
flat in another locality in the same city and would like to open an
account with another Bank near his residence -The Bank Manager
can convince Aniruddh that he can access his account with
anywhere banking and alternate channels like ATM, internet ,
phone and mobile banking
At the time of deletion of one of the account holder, the customer has
to surrender the atm/debit card to the Bank. What is the process the
Bank will follow post acceptance of the card-None of the above/Both
of the above
At the time of deletion of one of the account holder, the customer has
to surrender the atm\debit card to the Bank. What is the process the
Bank will follow post acceptance of the card Both of the above
Bank has paid the proceeds of Sadhulal`s savings account to the
nominee SanjayLal. One week later , Sadhulal`s daughter approaches
the Bank claiming that she is one of the legal heirs and so Bank was
wrong in making payment to SanjayLal Bank can advise the
daughter that payment to the nominee discharges the Bank of
its liability to the customer
Bhanu submits a request for closure of savings account stating that
she is dissatisfied with the service, She has a balance of Rs.20000 in
her account. 1,3,4
Chitralekha and Chandrarekha have a joint account 009001990990 to
be operated by Either or Survivor. Based on their request, the name of
Chandrarekha was deleted from the account. One month later, the
Bank receives a credit of Rs.20000 favouring Chandrarekha account
number 009001990990 The Bank can reject the credit as the
name of Chandrarekha has been deleted
For addition of names is it necessary to submit a letter signed by all
the account holders. Will the Bank accept a letter for addition of name
signed by one of the account holder No
If a name is added subsequent to the death of an account holder The
old account is closed and a new account opened
If an account is in a joint name and the Bank receives an Income tax
attachment in a single name, what is the procedure the Bank will follow
Not accept the attachment since account is in joint names /
The share of the account will be considered equal and
accordingly be paid to the Tax authorities
If the garnishee order is in a single name. Can a joint account be
attached Both of the above
In an overdraft account held jointly by X and Y, the Bank receives a
request to delete Y`s name Deletion of name not possible in an
overdraft account
In case a customer has taken an overdraft against a fixed deposit. They
want to delete the name of one of the account holder. Is this
permissible Yes, post deletion the customer agrees to fill in
fresh documentation again. The bank needs to open a fresh
account and accept the fresh documentation
In case there has been no nomination in the Bank account, on what
basis would the Bank pay to the heirs Any of the above
In today `s age of computerisation is it necessary to open a new
account when a person gets transferred from one city to another -Both
of the above
In today`s age of computerisation is it necessary to open a new
account when a person gets transferred from one city to another-Both
of the above
John has a fixed deposit and a savings account in the Bank. The Bank
has marked a lien on the fixed deposit for a garnishee order received
from the court. John submits a request to add the name of his brother
George in the account Addition of name can be done only in the
savings account / Addition cannot be done as the fixed deposit
is frozen due to garnishee order
Joseph and John have a savings account to be operated by either or
survivor. Joseph has submitted a request to the Bank for closure of
account as he has a disagreement with John. John is not contactable
Bank cannot accept the closure request unless it is signed by
both the accountholders
Justin and Kumar have a joint account with the Bank to be operated by
Either or Survivor. Justin gives a closure request bearing signatures of
both of them . The Bank finds that Kumar`s signature does not match
with the records The Bank can reject the closure request if the
signature does not tally
Kalyan has submitted a request for closure of his savings account with
the Bank. Which of the following statements is true ? The customer
must specify the reason for closure of account / The Bank need
not ask for the reason of closure / The customer need not
disclose the reason for closure
Keshav has a fixed deposit for Rs,100000 and a savings account with a
balance of Rs.20000 in the bank. He has submitted a request for
addition of his mother Sumita`s name in the account along with a fresh
account opening form and his mother`s KYC documents. The CSO finds
later in the day, that Keshav has a loan against the Fixed deposit. All
the three accounts are under the same custid. What should the CSO
do? Request the customer to submit a fresh set of documents
signed by both the applicants for the loan against FD and then
add the name to the custid
Lakshmi is a NRI and she wants to open a NRO account in India. Can
she have this account joint with her father who is a resident Indian
-Yes
Lalithakumari has a savings account in which her son Nilesh is the
nominee. Lalithakumari submits a nomination cancellation form DA 2
to the bank manager and cancels the nomination. She then adds the
name of her daughter Kanya to her account to be operated by either or
survivor. Within a month Lalithakumari dies. Nilesh visits the bank and
submits the death certificate and requests for the funds to be credited
to his account, The balance in the account is payable to Kanya as she
is the surviving account holder
Mr. and Mrs. Desai have recently opened an account in the bank. They
wish to nominate their son. Which form should they fill up in the Bank
Form DA1
Mr. Rajesh has an account with PAR Bank in Mumbai. He has been
recently shifted to chennai and has issued from his local cheque book
of PAR bank to pay his mobile bill. Will this cheque be sent for
collection or paid through anywhere banking Even though it is
centralised, if the cheque is a local cheque of Mumbai it has be
sent for collection
Mr. Sameer had a E or S resident account with his father. On the death
of his father, he did not want a sole account so he decided to delete his
father`s name and add the name of his brother who is an NRI. Is this
permissible by law No. a resident holder cannot have a joint
account with a Non resident individual
Mr. Varun has an account with BC Bank. He wishes to close the
account. The executive at the counter is insisting on he giving reason
for closure of account to enable her to accept the application -It is
preferable so that if the account is being closed for service
reasons remedial action can be taken / Both of the above
Mr.Vasudevan has been maintaining a balance of Rs.3 lakhs in his
savings account at the chennai branch of ABC Bank, He wishes to close
his account as he has retired and shifting to his home town Trichy.
Bank can advise the customer that his account can be
transferred to Trichy Branch
Ms. Lakshmi who has a NRO account with her father and mother who
are resident Indians. She wishes to delete her name from the account.
Is this permissible No since this is a NRO account atleast one of
the account holder should be a non resident
Muthu is an illiterate customer who affixes thumb impression for
authorising transactions. He comes to the Bank with a request to add
the name of his nephew Kadhir in the account. Kadhir is employed in
another bank Can accept the request, provided the
documentation is complete in all respects / can accept the
request, provided Kadhir submits a declaration about his
relationship with Muthu / Cannot accept the request as Kadhir
is employed in another Bank / Cannot accept the request as it
is against the Bank`s rules that illiterate accounts must be
only single accounts
NRO account jointly held by an NRI and resident, which of the following
statements is wrong ? Name of the resident cannot be deleted
Once the garnishee order is in place, can the Bank honour the cheques
issued by the customer No
One of the customer lost his cheque book. He did not inform the Bank
for stop payment. The Bank received one of these cheques for
payment where in the signature was very cleverly forged. Does the
Bank get any protection because of the negligence of the customer in
not intimating the Bank No
Rani submits a request for addition of her friend Raja`s name in her
account. Which of these are not required for the same ?- Self drawn
cheque signed by Raja
Resham and Rakesh have a joint account with the Bank . They die
together in a car accident. Resham`s son and Rakesh`s son approach
the Bank for their share of the funds,How will the Bank settle the
deceased claim ? Payorder in favour of the legal heirs of Resham
and Rakesh jointly
Sadhulal has a savings account with the Bank with a balance of Rs.20
lakhs. On his death, the nominee Sanjaylal requests the Bank to pay
proceeds to him1to 3
Sameer gives a request for closure of his account as the Bank has
returned one of his cheques due to signature difference. He has a
balance of Rs,30000 in his account. He claims that the Bank should
have checked with him before returning the cheque. The Bank can
convince the customer to continue the account, explain the
need to maintain consistency in signature for his own safety
and get a fresh specimen signature
Sandhya has a savings account with AMG Bank and maintains a
balance of Rs.20 lakhs in her account. She has misplaced her cheque
book, so starts using a new cheque book. After a month, she finds a
debit of Rs.2 lakhs in her account favouring Satheesh Kumar. Sandhya
claims that she has not signed the cheque, hence bank has to reverse
the amount to her account Bank is not liable as the fraud has
been committed by Sandhya`s ex driver who used to regularly
visit the bank for cash withdrawal on her behalf / Bank is liable
because payment of a forged cheque does not carry the
authority of the account holder to pay
Sanjana has an NRO savings account with ABC Bank. She would like to
add her mother Mala`s name in the account for operational
convenience. Mala is a senior citizen resident in India. Can the bank
accept the request? Accept request as residents can be
jointholders in NRO account
Santhanam has a joint account with his wife Seethalakshmi. He gets
transferred to Delhi from Madurai and submits a transfer request form
at his Madurai branch. The bank finds that the signature of
Seethalakshmi does not tally with the records The Bank cannot
accept the request if any of the signatures does not tally. The
customer has to either submit a fresh request with the correct
signatures or bring his wife to the Bank to sign as per the
records in the transfer request form
Sathya holds an account jointly with her friend Sandhya in ABC Bank to
be operated by either or survivor.They give a request for deletion of
Sandhya`s name from the account and based on the request the name
is deleted. After two months, Sathya disputes a debit of Rs.5000\- in
her account for ATM withdrawal. On verification of audit records it is
found that the card used for withdrawal was Sandhya`s card. The
Bank is liable as the deletion of name should have been done
only after taking back the debit card and hotlisting the same
Savita requests for closure of her savings account and issue of demand
draft in her name payable at Delhi and courier the same to her
permanent address in Delhi. Which of the following statements is true
Bank has to make the demand draft for the proceeds after
applying interest and deduction of charges and courier the
demand draft as per her instructions
Seetha has a joint account with her husband Ramachandran, They wish
to delete Seetha`s name and add their son Kalyan`s name to the
account . The deletion can be done with the request of Seetha
and Ramachandran and subsequently Kalyan`s name can be
added / The deletion is not possible because Seetha is the first
holder
Sethuraman has a balance of Rs.40000\- in his savings account. He has
not given a nomination in his account. On his death, his eldest son
Atmaraman approaches the bank for payment and submits a letter
signed by all the legal heirs mentioning that they have no objection to
the payment being made to Atmaraman -Bank cannot pay based on
a letter and needs an indemnity signed by all the legal heirs
alongwith other formalities
Shankar has submitted a request for closure of his savings account
with the Bank,as he has been charged for non maintenance of
minimum balance The Bank Manager can try to convince the
customer to maintain minimum balance
Shekhar has a balance of Rs.5 lakhs in the savings account . He gives a
request for closure of his savings account. Which of the following
statements is true? The Bank Manager can speak to Shekhar to find
out the reason for closure and try to convince him to continue the
account //
Shilpa has requested for transfer of account from Jaipur branch to Delhi
. She has also requested that the account number should remain the
same. -It is not possible to retain the old account number when
the account is transferred
Siddharth and Manish hold a joint account to be operated by either or
survivor. They give a request for deletion of Manish`s name from the
account and surrender the cheque book and debit card of Manish. The
Bank deletes the name of Manish from the account. The next week a
cheque issued by Manish four months back for Rs.10000\- is presented
for payment and is rejected by the Bank -The Bank needs to reject
the cheque as Manish`s name has been deleted from the
account
Siddharth presents a cheque for cash withdrawal for Rs.100000\- from
his account. The signature on the cheque differs from the signature on
the bank`s records. Siddharth claims that he is the accountholder and
demands payment. The Bank can take the following action - 3
Siddhu and Sandhu hold a savings account jointly to be operated by
Either or Survivor. Siddhu dies in an accident, His son Kamal
approaches the bank claiming payment as the legal heir Bank cannot
make a payment to Kamal as the balance is payable to Sandhu,
the survivor in the account
Sohail has an overdraft limit of Rs.2 lakhs in his current account. He
has submitted a request to add the name of his brother Anwar in the
account Addition of name cannot be done in an overdraft
account
SR Enterprises has a current account with XYZ Bank to be operated
jointly by the partners Vivek Shah and Vimal Shah. The teller has made
a payment of Rs,5000\- against a cheque in which the signature of
Vimal Shah seems different, whereasVivek Shah`s signature is perfect.
The Bank is liable to recredit the amount if the firm claims that
the cheque was not issued by them
Starcity Residents welfare society has an account with the Bank
operated by the President Mr,Kumar and treasurer Mr.Ajay. They would
like to add the name of the secretary Mr.Murthy as an authorised
signatory in the account The resolution of the managing
committee of the society authorising the addition of Mr.Murthy
as authorised signatory to the bank account has to be
submitted
Suman has a joint account in the Bank with his brother Sekhar. Suman
dies in an accident. The balance in the account will be payable to
-Suman`s legal heir and Sekhar jointly
Suresh and Ramesh have an account in Chennai branch of ABC Bank to
be operated by either or survivor. Suresh submits a request for transfer
of account to Mumbai branch. The CSO at the counter accepts the
request and gives an acknowledgement to Suresh. He later finds that
the form does not contain Ramesh`s signature 3,4
Syed and Sajid have a joint account to be operated by E or S. They
have given a request to add the name of Syed`s son Abdul and Sajid`s
son Ahmed in the account. The CSO checks the account and finds that
there is a nomination in favour of Abdul. Addition request can be
accepted provided Syed and Sajid submit form DA2 to cancel
the nomination in favour of Abdul
Tarun has a bank account jointly with his father Venkatachalam. He
wishes to add his mother Lakshsmi`s name to the account -2,3,4
The aspects to be noted while accepting a request for addition of name
in an account 1,2,4
The balance in the account of Mr. Salim Khan is Rs.350000/=. The Bank
has received an attachment for 400000/=. Mr. Salim Khan has also to
pay charges for non maintainaince of quarterly balance of Rs.2000/=.
How much amount can the Bank pay the tax authori-Intimate to the
Tax authorities that Rs. 4 lacs is not available and therefore
not remit any amount/Rs.333000\=
The balance in the account of Mr. Salim Khan is Rs.350000\=. The Bank
has received an attachment for 400000\=. Mr. Salim Khan has also to
pay charges for non maintainaince of quarterly balance of Rs.2000\=.
How much amount can the Bank pay the tax authorities Rs.333000\=
Under what section of the Income Tax Act 1961 can attachment orders
be issued Sec 226
Vijay Electronic Corporation Limited has a current account with the
Bank operated by its directors Jonathan and Francis jointly. Jonathan
visits the branch and submits a request to the Bank to include the
name of his son Jagan as an authorised signatory in the account The
request has to be submitted in the company letterhead signed
by both the authorised signatories , alongwith the Board
resolution specifying the decision
Vinay has not been maintaining the minimum balance in his account
but threatens the branch manager and the staff to reverse the
charges. He also distracts the tellers by making mistakes while
remitting cash. There are several occasions when cash remitted by him
is short and tellers have to engage with him to prove the difference. He
then complains to the branch manager that the tellers are not efficient
The Bank Manager can advise the customer that unless he
maintains the minimum balance and also comply with the
Bank`s regulations for remitting cash , Bank cannot continue
to service his account
Vinayak has submitted a transfer request form at the Andheri Branch
of ABC Bank to get his account transferred from Madurai. The
transfer request can be accepted at Andheri branch and
processed
Vipul has been issuing cheques in his account without sufficient
balance, -2,3,4
Vishwanath has a joint account with his wife Lakshmi to be operated by
Either or Survivor. He wishes to add the name of his son Srikanth and
make him the first holder. He submits a form with Srikanth as the
firstholder , Lakshmi as the secondholder and Vishwanath as the
thirdholder 1,3,4
What does NRO account stand for Non resident Ordinary account
What does the Bank normally do on death of a partner follows
instruction as stated in the partnership deed / all of the
above / The Bank transfers the balance to new partnership firm
account
what happens on the death of the karta in an HUF The account can
continue. The Bank has to take fresh document signed by the
next senior member of the family who would now be the new
karta
When an account is transferred from one city to another , the customer
gets a 1 to 4Can a Bank accept an Income Tax attachment
wherein the amount has not been mentioned NO
When an account is transferred from one city to another, the customer
gets a1,2,3 &5
When customers submit a request for deletion of account, which of
these aspects must be checked ? 1 to 4

A spouse is entitled to get a statement of account on behalf of the account


holder without producing any written instruction from the account holder.
FALSE

An account holder may authorize another person to operate the account on


his behalf by issuing a letter of authority to the Bank. Such a letter is called
as a` Mandate

Prem Anand had nominated his mother in his savings account. After his
marriage, he wishes to change the nomination in favour of his wife Alka.How
can this be done? filing a fresh nomination form with the bank
for modification of nomination

A nomination form without the signature of a witness is not valid.


TRUE

Which of the following is acceptable when an illiterate customer wants to


withdraw cash? the account holder personally comes to the branch
and affixes the thumb impression on the cheque in the presence of a bank
official
The balance in the account of an insane person jointly held with someone
else can be paid to the person who takes care of him. stops the
operations in the account

Under which condition can savings bank and fixed deposit accounts be
opened in the sole name of a minor? Both

When the operational instruction is Jointly or Survivor, the account can only
be operated by the first account holder. FALSE

Can a savings account customer convert his single account into a joint
account by including one or more names? Yes

A nominee must be an adult person. FALSE

The balance in the account of an insane person jointly held with someone
else can be paid to the person who takes care of him. stops
the operations in the account

Which of the following is true regarding payments to nominees?


All of the above

A bank account of an administrator is opened in the same style as that of an


executor. TRUE

Mr.Shukla wants to nominate his grandson Arjun aged 10 years in his savings
account Minor can be a nominee,Mr.Shukla has to nominate
any other person as the guardian for receiving the money on behalf of the
minor

The mandate holder will have all the powers that the customer has.
false

A Hindu Undivided Family (HUF) is not a legal entity. FALSE

Even insanity or insolvency of any of the joint account holders does not nullify
the joint mandate given to the bank. FALSE

A minor is a person who has not completed 18 years

Only the account holder can deposit a cheque for credit to his account.
FALSE

Only the Karta of the family has the authority to carry on the family business
and operate the bank accounts of the HUF TRUE

What is the risk involved in opening accounts of illiterate, deaf and dumb,
incapacitated, blind, and aged persons? All of the above
The account holder can cancel the mandate at any time by issuing a
letter to the bank

The bank establishes the authenticity of the cheques and instructions


received by it by verifying the signature of the account
holder

All properties and assets of HUF belong to Karta. FALSE

When a customer cannot affix thumb impression due to physical defect, he


cannot open an account in his sole name. FALSE

Who is bound to inform the bank of any change in the family due to death,
birth or separation? the police\\\\\\None of the above

Madhu Dev is the executor of late Mukul Dev`s will. Which of the following is
the appropriate manner of opening accounts in the name of executors?
Madhu Dev, Executor to the estate of Mukul Dev deceased

To open a bank account, the bank requires . an HUF letter signed by


all adult members

Can it be assumed that a proprietorship account is basically an individual


account? YES

Any contract with minors does not have any legal sanctity TRUE

Which of the following accounts cannot be opened if the HUF runs any
business? Savings account

The members of the HUF are called coparceners

A nominee has the right to ask for the details of the account even during the
lifetime of the customer. FALSE

An HUF will cease to exist when the property is partitioned

The proprietor of a concern cannot authorise a mandate holder or appoint a


nominee when required FALSE

Banks cannot lend money to HUF. FALSE

In the case of Muslims, who is the natural guardian after the father of the
minor dies leaving a will? the executor of father`s will

A child who has been brought up by a guardian, appointed by a court


becomes a major only on completion of 21 years of age TRUE
Siddharth, who is married to Anita has two children. He wants to nominate his
close friend Baskar in his account.Who can Siddharth nominate?
anybody

The Power of Attorney can grant Either of the above

In case of joint accounts opened by more than two persons, which of the
following instructions is preferred? Anyone or Survivor

Which of the operational instructions has the same objective that can also be
achieved through nomination in a single account? Former or Survivor

Nomination is done by filling up and signing a specific form prescribed by


the government

Aruna has a savings account with XYZ Bank. Her husband Ajay visits the bank
requesting for a statement of Aruna`s savings account The
statement cannot be issued The statement can be issued if
Ajay has a request letter signed by Aruna, authorising him to collect the
statement

Executors and administrators can borrow up to Rs. 5 lakh from the estate.
true

A copy of the will of a deceased person certified by a court is called


Probate

Administrators are appointed by court. FALSE

A nomination can be changed anytime by sending a request


letter/email\\\\\\\\Any of the above

If more than one Executor or Administrator is appointed to partition the


estate, either of them can operate bank accounts individually.
TRUE\\\\\FALSE

Ram and Lakshman have an account with operational instruction ` Both


Jointly` .Which of the following is not true ? None of the
above\\\\\\
Sindhu wants to give a nomination in favour of Balaji Education Trust
Nomination can be made as it is for a noble cause\\\\\\\\

Ahmed is a muslim boy aged 15 years. Who is the natural guardian if his
father Mr.Mohamed has died without leaving a will? the executor of
father`s will\\\\\Mother\\\\\\Father`s father

The account holder can nominate --------------to receive the balance in his
account on his death. only his/her spouse \\\\\only his/her blood
relatives

What happens to Either or Survivor joint accounts if one of the account


holders requests for stopping operations in the account by the other?
he account is blocked till both of them reach an agreement
the account is closed and the balance is distributed between the
two equally\\\\\None of the above\\\\\\\\the account becomes operable jointly

In case of Hindus, Christians and Parsis, who is the natural guardian after the
father of the minor dies? Any of the above Father`s
eldest brother\\\\\\Mother

Which of the following is not true when the operational instruction is Both
Jointly? The account can only be operated by both the
account holders together All cheques and instructions to the
bank should carry signatures of both the customers

Rahul and Veena have an E or S account . Due to a dispute, Rahul gives a


request to the bank to stop operations in the account by Veena The
Bank can stop operations by Veena based on Rahul`s request the
account is closed and the balance is distributed between the two
equally\\\\\\\\\\\the account becomes operable jointly

Bank should not accept operating instructions that cast ----------------


responsibilities on the bank All of the above\\\\\\additional

Muthu, an illiterate customer has opened a bank account. Which of the


following is acceptable when we wants to withdraw cash ? The account
holder sends the cheque in clearing the account holder personally
comes to the branch and affixes the thumb impression on the cheque in the
presence of a bank official

Which of the following is not true when the operational instruction is Either or
Survivor? Any one of the customers can operate the account
for normal transaction A cheque issued by one of the joint account
holders can be stopped or altered by the other account holder In the
case of death of a joint account holder, the balance in the account is payable
to the survivor\\\\
Five brothers want to open a joint account with the bank . They want the
mode of operations in different combinations of two signatories for different
types of transactions Bank has to accept the instructions
and carefully follow them for different types of transactions Bank
can accept instructions but ignore them in operations\\\\\

Bank collects ------------------- of the Mandate Holder along with the Mandate
before permitting him/her to operate the account. the
signature, photograph, age proof and address proof the signature\\\\the
signature, photograph and address proof

In case of Either or Survivor joint accounts, any one of the customers can
change the nomination.:-TRUE\\\\FALSE
What account can be opened for government departments, bodies, and
companies Current account

If the Joint stock company becomes insolvent ,the shareholders will lose
only the capital they have contributed

The cheques and instructions have to be signed by the authorized signatories


On behalf of the company

In the case of Banks, the RBI has directed that then accordance with the
policies approved by the Board Managing Director

Any change in office bearer or in the operation of the account has to be


supported by a fresh resolution TRUE

Self Help Groups are registered association FALSE

The Board has the right to change and appoint new Managing director
TRUE

AGM stands for Annual General Meeting

A company can be formed by the --------------- or the initial share holders


registering it with the -------------------------- under the Companies Act 1956, or
by an act passed by the Parliament Promoters, Registrar of
companies

Trusts are created to carry on some activities for the benefit of a person or a
group of persons known as Beneficiaries

Once in a year the Board has to call all the shareholders called -----------------at
which the accounts of the company has to be presented and got approved by
the shareholders Annual general meeting

Minimum number of persons in Public Limited Companies are 7

The certificate of commencement of business is required for both Public


limited and Private Limited Companies FALSE

Name of the Private Limited Companies should contain The word


`Private Ltd`
On the death or resignation of a trustee, the procedure specified in the trust
deed has to be followed in continuing operation of the account YES

Registration of Co-operative societies is compulsory

Private Limited Companies can invite subscription from the public to shares/
debentures. TRUE

What document defines objectives and powers of the company


Memorandum of Association

The document that specifies the objectives of the trust is Trust deed

The shareholders of a company are personally liable for the debts of the
company FALSE

Who has to prescribe model documents for lending money to SHGs


NABARD

In the case of a company there is separation of ownership and management ,


the company is managed by Directors TRUE

SHG stands for Self Help Group

Shareholders can also inspect certain records of the company, which are
specified in Companies Act

Minimum number of directors in Public Limited Companies are 3

Liquidators have power to borrow money against the properties of the


company TRUE

Clubs may be run as a business or as a not-for-profit entity TRUE

In the event of death or resignation of any authorised signatory, operations in


the account has to be Stopped and fresh resolution of the
managing committee obtained

Banks open accounts of SHGs to help the poor members TRUE

In case of an emergency such as merger or appointment of a new MD, which


needs to be approved by the shareholders, the Board can convene
Extraordinary General meeting

The trustees have to record their decisions through resolutions


TRUE
The signatures of the authorised signatories have to be obtained in the
account opening form and got verified by the Head of the
Department

Board/Managing Committee/Governing Body resolution should mention mode


of operation with designated powers, list of authorized signatories,
acceptance of the terms and conditions Compulsory

The directors, having only limited powers to influence the day-to-day


management of the company TRUE

A company which is owned jointly by a group of persons and has a legal


existence separate from that of the owner is called Joint
Partnership Firm Joint stock company

SHGs are formed by -------------people for their mutual benefit Poor

Capital of a company is divided in to units of equal amounts is called


Shares

Bank accounts can be opened only for --------------societies and associations


Registered

Bank accounts are operated by the Secretary and Treasurer Jointly

Minimum members in Self help groups are 20

The decisions of the Board are recorded by way of `Resolutions` which are
entered in the Minutes book

Maximum members excluding employees and ex-employees of Private


Limited Companies are 50

Minimum number of persons in Private Limited Companies are


2

Who are appointed by the author of the trust for carrying out the activities of
the trust for the benefit of the beneficiaries Trustees

Public trust is formed for the benefit of --------------at large


Society

The responsibility cast on the bank in the case of the account of a Trust is
Onerous

NABARD stands for National Bank for Agricultural and Rural


Development
The mode of election of the president, treasurer, secretary and other office
bearers of the society defines in The Bye laws of Society

The two major types of companies are Public and Private limited Companies
TRUE

Who creates the Trusts Authors

The procedure to be followed for opening the account of a club will depend
upon its Constitution

Shareholders can inspect certain records of the company by giving notice to


the The Secretary of the company

To start the company ,it has to get the certificate from the Registrar called
The Certificate of Commencement of Business

People dealing with the company cannot proceed against the company for
any --------------transactions entered in to with the company
Ultravires

What is Articles of Association It specifies the external rules and


regulations governing the company.\\\\\\\It specifies the internal rules and
regulations governing the company.

The Association of persons registered for Co-operative Societies should be


less than 20

Whom will the court appoint while winding up of the company to sell the
assets, recover the assets due to the company and settle the liabilities of the
company Executors\\\\\\Liquidator

Like Partners shareholders can participate in day to day management of the


joint stock company Shareholders can participate in day to day
management\\\\\\\Shareholders are like partners

In a Joint stock companies the director is elected by the Debenture


holderwrong44444

According to Companies Act the Board of meeting should conduct atleast


--------------times in a year 3 2\\\\\\\4

Other societies should be registered with Registrar of


companies\\\\\\\\\Registrar of cooperatives

Trust formed for the benefit of a specific person or group of persons in a


family is Public Trust Charitable institution\\\\\\\Private Trust
In the case of Banks, the RBI has directed that the Board should meet atleast
------------- times a year 6 4\\\\\\10

An account holder may authorize another person to operate the account on


his behalf by issuing a letter of authority to the Bank. Such a letter is called
as a : mandate

Five brothers want to open a joint account with the bank . They want the
mode of operations in different combinations of two signatories for different
types of transactions : Bank cannot accept such requests which place
onerous responsibility on the bank

The bank establishes the authenticity of the cheques and instructions


received by itby verifying the signature of the account holder

rithika is aged 14 years. The option for mode of operation in the savings
account is : ..3 2

Can a savings account customer convert his single account into a joint
account by including one or more names? : yes

Which of the operational instructions has the same objective that can also be
achieved through nomination in a single account? : former or suriver

A nominee has the right to ask for the details of the account even during the
lifetime of the customer. : false

A nomination form without the signature of a witness is not valid. T

Bank collects ------------------- of the Mandate Holder along with the Mandate
before permitting him/her to operate the account. : the signature, photograph

Prem Anand had nominated his mother in his savings account. After his
marriage, he wishes to change the nomination in favour of his wife Alka.How
can this be done? : all of

Which of the following accounts cannot be opened if the HUF runs any
business? : saving a/c

When the operational instruction is Jointly or Survivor, the account can only
be operated by the first account holder. : false

The Power of Attorney can grant : limited powers to the other


personwrong///full
Which of the following is not true when the operational instruction is Both
Jointly?: Either of them can stop or alter any cheque or instruction issued
jointly

Which of the following is true regarding payments to nominees? : all of the


above

Siddharth, who is married to Anita has two children. He wants to nominate his
close friend Baskar in his account.Who can Siddharth nominate? : anybody

To open a bank account, the bank requires . : an HUF letter signed by


Kartawrong

A nominee must be an adult person. : false

Even insanity or insolvency of any of the joint account holders does not nullify
the joint mandate given to the bank. : false

What happens to Either or Survivor joint accounts if one of the account


holders requests for stopping operations in the account by the other? : None
of the abovewrong

Aruna has a savings account with XYZ Bank. Her husband Ajay visits the bank
requesting for a statement of Aruna`s savings account : The statement can
be issued if Ajay has a request letter signed by Aruna, authorising him to
collect the statement

Under which condition can savings bank and fixed deposit accounts be
opened in the sole name of a minor? both

A minor is a person who has not completed :18

In case of joint accounts opened by more than two persons, which of the
following instructions is preferred? : First account holder jointly with any one
(or two) of the rest

A bank account of an administrator is opened in the same style as that of an


executor. : true

The balance in the account of an insane person jointly held with someone
else can be paid to the person who takes care of him. : stops the operations
in the account

Only the Karta of the family has the authority to carry on the family business
and operate the bank accounts of the HUF : true
Rahul and Veena have an E or S account . Due to a dispute, Rahul gives a
request to the bank to stop operations in the account by Veena: he account is
blocked till both of them reach an agreement

In case of Hindus, Christians and Parsis, who is the natural guardian after the
father of the minor dies? : mother

Can it be assumed that a proprietorship account is basically an individual


account? yes

A minor`s account is basically a joint account held together with his guardian
and operated jointly.:false

A copy of the will of a deceased person certified by a court is called : probate

What is the risk involved in opening accounts of illiterate, deaf and dumb,
incapacitated, blind, and aged persons? : all

The account holder can cancel the mandate at any time : by issuing letter

A copy of the will of a deceased person certified by a court is called : probate

spouse is entitled to get a statement of account on behalf of the account


holder without producing any written instruction from the account holder. :
false

If more than one Executor or Administrator is appointed to partition the


estate, either of them can operate bank accounts individually. : false

A nomination can be changed anytime by : filing a fresh nomination form with


the bank

he account holder can nominate --------------to receive the balance in his


account on his death. : anybody

Which of the following is acceptable when an illiterate customer wants to


withdraw cash? : the account holder personally comes to the branch and
affixes the thumb impression on the cheque in the presence of a bank official
wrong

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Types of Customers Part 1

------------------------------------------------------------------------------------------------------------
----------------
-

-The bank establishes the authenticity of the cheques and instructions


received by it

--Prem Anand had nominated his mother in his savings account. After his
marriage, he wishes to change the nomination in favour of his wife Alka.How
can this be done?

-Which of the following accounts cannot be opened if the HUF runs any
business?

-The Power of Attorney can grant

-What happens to Either or Survivor joint accounts if one of the account


holders requests for stopping operations in the account by the other?

-Under which condition can savings bank and fixed deposit accounts be
opened in the sole name of a minor?

-Rahul and Veena have an E or S account . Due to a dispute, Rahul gives a


request to the bank to stop operations in the account by Veena

In case of Either or Survivor joint accounts, any one of the customers can
change the nomination. : false

Nomination is done by filling up and signing a specific form prescribed by :


the bank

Mr.Shukla wants to nominate his grandson Arjun aged 10 years in his savings
account: Minor can be a nominee,Mr.Shukla has to nominate any other
person as the guardian for receiving the money on behalf of the minor

Ram and Lakshman have an account with operational instruction ` Both


Jointly` .Which of the following is not true ?:The account can only be operated
by both the account holders together :

Madhu Dev is the executor of late Mukul Dev`s will. Which of the following is
the appropriate manner of opening accounts in the name of executors?:
Madhu Dev, Executor to the estate of Mukul Dev deceased

Sindhu wants to give a nomination in favour of Balaji Education Trust:


Nomination can be made favouring an individual only
Ahmed is a muslim boy aged 15 years. Who is the natural guardian if his
father Mr.Mohamed has died without leaving a will? : Father`s father

Rahul, John and Parvez aged 10 years have secured a scholarship in school
want to open a savings account. Who would be the guardian ? : 1.2.

Administrators are appointed by court. : true

An HUF will cease to exist : when karta dies

Who is bound to inform the bank of any change in the family due to death,
birth or separation? : family

The mandate holder will have all the powers that the customer has. : false

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Types of Customers Part 1

------------------------------------------------------------------------------------------------------------
----------------

-Nomination is done by filling up and signing a specific form prescribed by

-The Power of Attorney can grant

-What happens to Either or Survivor joint accounts if one of the account


holders requests for stopping operations in the account by the other?

-Ram and Lakshman have an account with operational instruction ` Both


Jointly` .Which of the following is not true ?

-Under which condition can savings bank and fixed deposit accounts be
opened in the sole name of a minor?

-The Power of Attorney can grant

-An HUF will cease to exist

-To open a bank account, the bank requires .

-The mandate holder will have all the powers that the customer has.

The account holder can nominate --------------to receive the balance in his
account on his death. : anyone

Only the account holder can deposit a cheque for credit to his account. : false
Which of the following is not true when the operational instruction is Either or
Survivor? : none

The proprietor of a concern cannot authorise a mandate holder or appoint a


nominee when required : false

When a customer cannot affix thumb impression due to physical defect, he


cannot open an account in his sole name. : false

A child who has been brought up by a guardian, appointed by a court


becomes a major only on completion of 21 years of age : true

Executors and administrators can borrow up to Rs. 5 lakh from the estate. :
false

A company which is owned jointly by a group of persons and has a legal


existence separate from that of the owner is called : Joint stock company

In the case of Banks, the RBI has directed that the Board should meet atleast
------------- times a year : 6wrong

Name of the Private Limited Companies should contain : pvt ltd

On the death or resignation of a trustee, the procedure specified in the trust


deed has to be followed in continuing operation of the account : yes

Who is responsible for managing the company in accordance with the policies
approved by the Board : md

Trusts are created to carry on some activities for the benefit of a person or a
group of persons known as : beneficiary

Shares cannot be transferred to third parties without the consent of other


shareholders in case of : pvt ltd

If the Joint stock company becomes insolvent ,the shareholders will lose : only
the capital they have contributed

The Companies Act, 1956 has specified matters which need to be approved
by the shareholders such a :all

SHGs are formed by -------------people for their mutual benefit : poor

The decisions of the Board are recorded by way of `Resolutions` which are
entered in the : Minutes book

Clubs should be registered as : society and trust


Shareholders can inspect certain records of the company by giving notice to
the : The Secretary of the company

Maximum members excluding employees and ex-employees of Private


Limited Companies are : 50

In the event of death or resignation of any authorised signatory, operations in


the account has to be : In the event of death or resignation of any authorised
signatory, operations in the account has to be

Self Help Groups are registered association : f

A company can be formed by the --------------- or the initial share holders


registering it with the -------------------------- under the Companies Act 1956, or
by an act passed by the Parliament : Promoters, Registrar of companies :

In the case of a company there is separation of ownership and management ,


the company is managed by Directors : ture

The two major types of companies are Public and Private limited Companies :
true

The responsibility cast on the bank in the case of the account of a Trust is :
Onerous

Minimum number of directors in Public Limited Companies are : 3

Who has to prescribe model documents for lending money to SHGs : nabard

Clubs may be run as a business or as a not-for-profit entity : true

Liquidators have power to borrow money against the properties of the


company : true

The Board has the right to change and appoint new Managing director : true

The signatures of the authorised signatories have to be obtained in the


account opening form and got verified by the : Head of the Department

What is Articles of Association : It specifies the internal rules and regulations


governing the company.

Once in a year the Board has to call all the shareholders called -----------------at
which the accounts of the company has to be presented and got approved by
the shareholders :agm

Bank accounts are operated by the Secretary and Treasurer : jointly


Board/Managing Committee/Governing Body resolution should mention mode
of operation with designated powers, list of authorized signatories,
acceptance of the terms and conditions : Compulsory

Private Limited Companies can invite subscription from the public to shares/
debentures. : true

Who cannot open Savings account according to RBI : all

Registration of Co-operative societies is : coumplulsory

The procedure to be followed for opening the account of a club will depend
upon its : constitution

The document that specifies the objectives of the trust is : Trust deed

Trust can be Private Trust and Public trust : true

Trust formed for the benefit of a specific person or group of persons in a


family is : Private Trust

Minimum members in Self help groups are : 10

The basic document is a letter issued by the Head of the Department or


Office, specifying :all

Minimum number of persons in Private Limited Companies are : 2

People dealing with the company cannot proceed against the company for
any --------------transactions entered in to with the company : Ultravires

The mode of election of the president, treasurer, secretary and other office
bearers of the society defines in : Memorandum Bookwrong

Bank accounts can be opened only for --------------societies and associations :


registered

The bank has to allow operation strictly in accordance with the provisions of
the trust deed and should not allow the Trustees to : 1.2.

Banks open accounts of SHGs to help the poor members : true

The documents have to be obtained by the Bank before opening an account


for a company : all

Like Partners shareholders can participate in day to day management of the


joint stock company : Shareholders of a company cannot participate in day to
day managementwrong
Who are appointed by the author of the trust for carrying out the activities of
the trust for the benefit of the beneficiaries : trustees

The directors, having only limited powers to influence the day-to-day


management of the company : false

Whom will the court appoint while winding up of the company to sell the
assets, recover the assets due to the company and settle the liabilities of the
company : liquidator

The Trust deed specifies : The activities that can be carried on by the trust.
Powers of the trustees

Capital of a company is divided in to units of equal amounts is called : shares

Any change in office bearer or in the operation of the account has to be


supported by a fresh resolution : true

The cheques and instructions have to be signed by the authorized signatories


: On behalf of the company

Government Departments/Bodies/Agencies can open savings account


provided they satisfy the following conditions : all the above

Minimum number of persons in Public Limited Companies are : 2wrong

To start the company ,it has to get the certificate from the Registrar called :
The Certificate of Commencement of Business

Who creates the Trusts : Authors

SHG stands for : Self Help Group

What document defines objectives and powers of the company :


Memorandum of Association

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Types Of Customers Part - II

------------------------------------------------------------------------------------------------------------
----------------

-In the event of death or resignation of any authorised signatory, operations


in the account has to be

-Self Help Groups are registered association


-What is Articles of Association

- - -Minimum members in Self help groups are

-The mode of election of the president, treasurer, secretary and other office
bearers of the society defines in

-The directors, having only limited powers to influence the day-to-day


management of the company

-Minimum number of persons in Public Limited Companies are

According to Companies Act the Board of meeting should conduct atleast


--------------times in a year : 2wrong4444

Shareholders can also inspect certain records of the company, which are
specified in : companies act

In case of an emergency such as merger or appointment of a new MD, which


needs to be approved by the shareholders, the Board can convene :
AGMwrong

The certificate of commencement of business is required for both Public


limited and Private Limited Companies : false

Other societies should be registered with : Registrar of cooperativeswrong

What account can be opened for government departments, bodies, and


companies : current

The trustees have to record their decisions through resolutions : true

n a Joint stock companies the director is elected by the : Shareholder

The Association of persons registered for Co-operative Societies should be:


less than 20wrong

------------------------------------------------------------------------------------------------------------
----------------

Section: 1. Types Of Customers Part - II

------------------------------------------------------------------------------------------------------------
----------------

-According to Companies Act the Board of meeting should conduct atleast


--------------times in a year
-In the case of Banks, the RBI has directed that the Board should meet atleast
------------- times a year///////4444444

-In case of an emergency such as merger or appointment of a new MD, which


needs to be approved by the shareholders, the Board can convene

-In the event of death or resignation of any authorised signatory, operations


in the account has to be

-Other societies should be registered with

-The Association of persons registered for Co-operative Societies should be

-In case, document retrieval from a filing cabinet is being audited, what
should the auditor keep in mind?

-Is it okay to store the daily files on the floor next to your cabinet when it is
more in number as long as they are properly labelled

-The attendees of the audit opening meeting include

-What does Kaizen means?

Seeking large insurance on a non-earning member is a type of ______hazard?

-Which of the following is not a part of the premium?

-The principle of utmost good faith is important to ensure

-Life Insurance is based on the concept of

-The existence of insurable interest is decided by?

-A human being`s value is measured by

-Under Premium on renewal basi

1. Which of these is not non banking method of laundering money


Alternative remittances//
2. A bank which doesn`t have any physical presence in any country is
called Shell bank
3. Above the AML framework is Audit committee
4. According to FATF money laundering is Processing of criminal
proceeds in order to disguise their illegal origin
5. According to PMLA obligations the records of the transactions should
be maintained for 10 years
6. Adequate diligence is the fundamental requirement for any business
transaction TRUE
7. All SBUs must implement necessary procedures and controls to ensure
Regulatory reporting
8. All SBUs would conduct risk profiling of various Customer segments,
9. AN card issued by income tax department is used as-Identity
proof
10. Appointing a compliance officer within a organization falls under which
aspect of money laundering regulations Internal policies and
procedures
11. Appropriate organization structure is one of the ---Internal controls
12. At the integration stage of the money laundering process both
13. At what point it is difficult for the bank to distinguish between legal and
illegal funds Integration
14. At which stage of the money laundering process it is relatively easy to
detect the crime, Placement stage
15. Banks are required to apply basic due diligence for low risk
customers
16. Basic due diligence is an approach the bank takes to Identify and
verify customers
17. Before employing temporary or outsource All SBUs must implement
necessary procedures and controls to ensured people ICICI bank adheres to
HR policies
18. Before offering its services to its correspondent banks ICICI bank will
Check whether the correspondent bank complies with an
acceptable money laundering program
19. Clause (b) of sub section (1) of section 12 of PMLA states that banking
companies/financial institutions/intermediaries should furnish information
to Director
20. According to RBI guidelines branches should intimate their controlling
offices about cash transactions above=Rs 1 million
21. Collating and maintaining AML records is the responsibility of
*MLRO,*cdo
22. Common means of integrating money into the financial system is ,
Export import transactions
23. Common means of integrating money into the financial system is
Export import transactions
24. Companies that are set up according to the laws of the land but do not
do any real business are called shell coporation
25. Consequences of money laundering are Endangers society at large,
Drains the national treasury
26. Cooperation with law enforcement agencies means Sharing and
reporting information when required
27. Customer identification procedure for legal person is Identity of
authorized signatories
28. Customer identification procedures fall under which aspect of money
laundering regulations Know your customer (KYC)
29. KYC procedures will be applicable to existing customers only if the risk
profile of the customer or customer segment changes from low to high =
true
30. Detailed guidelines on identification of suspicious transactions is given
to the employees via e-circular
31. Each SBU will develop appropriate measures for transaction processing
in consultation with MLRO
32. Effective element of a Know your customer (KYC) procedure is On
going monitoring
33. Facilities provided by the bank for the transfer of money via electronic
media are called Electronic transfers
34. FATF guidelines are intended to meet Customer due diligence
procedure
35. FATF guidelines are intended to meet Internal policies and
procedures
36. FATF guidelines consist of how many regulations 40
37. FATF provides guidelines for anti money laundering policies and
procedures at Three levels
38. Financial transactions that are not in compliance with law are to be
Blocked and frozen
39. he PMLA talks about the powers of the director to impose fines
Section 14
40. How many special regulations were issued to combat terrorist financing
9
41. ICICI bank maintains records on customer transactions in order to
Reconstruction of any transactions
42. ICICI bank will have proper record maintenance policies and
procedures in place to Ensure required documents are available
within reasonable period of time,
43. ICICI bank will monitor all cash transactions beyond the threshold limit
set by the, AMLG
44. Illegal activity where stacks of gold, cash, jewllery or even rare stamps
are moved from place to place is called Smuggling
45. In submitting information to MLRO all SBUs must use Specific policies
and procedures//Specific forms and formats
46. Information of the violation of the provisions of section 12 is provided
to the director by Bankers, Compliance officers, Principal officers
47. Internal controls must be adequately supplemented by Effective
audit function
48. KYC procedures will be applicable to existing customers only if the risk
profile of the customer or customer segment changes from low to high
TRUE
49. Laundering money by putting it in cash intensive businesses like
restaurants is called Business recycling
50. MLRO will escalate the suspicious transaction to SBU compliance
officer, AMLO//AMLG
51. MLRO will submit the quarterly report to, BoD of the Subsidiary
52. Money laundering is Converting legal money into illegal money
53. Money laundering is usually carried out in Three stages
54. Multiple accounts set up by the same person with standing instructions
is called Walkin accounts
55. Person responsible for monitoring day-to-day implementation of ICICI
bank`s groups AML policy and procedures is, MLRO
56. Photo debit card of the customer is used for add proof//invalid
57. Placement methods are broadly divided into BOTH
58. Placement stage is when cash is channeled into Banks
59. Process whereby people send each other money without going through
the banking system is called Alternative remittances
60. Regulations empowering the director to levy a fine or order on banking
companies or financial institutions or intermediaries for failure to comply
with provisions of section 12 are laid down in Section 13
61. Regulations stating that banking companies, financial institutions,
intermediaries and their officers shall not be liable to any civil proceedings
against them for furnishing information are laid down in Section 14
62. From the cessation of the date of the transaction, ICICI bank maintains
records of the transaction for a period of = 5 year//
63. Risk profiles of customer segments should be submitted to the board of
directors of the bank false
64. Risk profiles of customer segments should be submitted to the MLRO
TRUE
65. SBU compliance officer also does, Making specific request to MLRO
66. Separating the funds from their illegal source is called Layering
67. Separating the funds from their illegal source is called Layering
68. Separating the funds from their illegal source is called Layring
69. Significant suspicious activity is reported to the audit committee on
Quarterly basis
70. The bank shall deal with the bank providing services to shell banks
only with the prior approval of the bank`s AMLG TRUE
71. The bank`s approach for establishing a customer behavior pattern
includes Both
72. The MLRO report would contain both
73. The policy is applicable to all activities of the bank including all SBU`s
in India and abroad TRUE
74. The stage where clean money is mixed with illegal money to disguise it
further is called Layering
75. The stage where legitimate explanation is given to illegitimate funds is
called Integration stage
76. The stage where legitimate explanation is given to illegitimate funds is
called Integration stage
77. This document is accepted as an identity proof at the time of opening
the account Driving license
78. This is a suspicious transaction Customer makes or receives huge
deposits or remittances along with pre-closure of loans payments
of previous over dues
79. This is not a sources of funds for illegal money Charity
80. This is not a step in the money laundering process Recovery stage]
81. This is the preferred means of laundering money accumulated by tax
evasion Offshore banks
82. This means also features in the placement methods of laundering
money Electronic transfers
83. Transactions that are inconsistent with the customer`s known
legitimate activities are called Suspicious transactions
84. Use of multiple cash deposits each smaller than the minimum cash
reporting requirements is called Smurfing
85. What does reselling and repurchasing assets for laundering money do
Furthers integration
86. What does reselling and repurchasing assets for laundering money do
Exposes the crime
87. What forms an integral part of ICICI bank`s group AML policy
Customer acceptance policy
88. When a customer moves from a low risk to high risk the approach used
is Enhanced due diligence
89. Which intergovernmental body develops promotes anti money
laundering guidelines FATF
90. Which section of the PMLA talks about banking companies, financial
institutions and intermediaries should maintain records Section 12
91. Which section of the PMLA talks about civil proceedings Section 14
92. Which section of the PMLA talks about procedure and manner of
furnishing information Section 15
93. FATF guidelines are intended to meet = Customer due
diligence procedure
94. Which section of the PMLA talks about the powers of the director to
impose fines Sec 15, Section 14, Section 15,SECTION 13
95. Who can call for records defined in the section 13 of PMLA Director
96. Who reviews and approves risk profiling of various product segments
MLRO
97. What approach would ICICI bank adopt in implementing its anti money
laundering framework = Group based//Risk based
98.As per the compliance framework all major policies are approved by
_____.
99. Board
100.
101. The primary role of compliance function is to acquire knowledge
of regulations and create framework to translate these into operational
guidelines applicable.
102. TRUE
103.
104. Oganizational DNA anchor with respect to Compliance is _____
105. Culture of Compliance
106. Compliance with Conscience
107.
108. In financial services industry compliance means meeting with
______.
109. Requirements laid down in Industrial dispute acts
110. Requirements laid down in labour rules
111. Requirements laid down by applicable regulations
112.
113.
114. A compliance function should have which of the following
qualities to facilitate detection and prevention of non - compliance?
115. Strong monitoring capability]
116. What does IOSCO mean?
117. Inter-Group Organization of
118. International Organization of Security`s committee
119. International Organizational for Securities and Compliance
120.
121. BCSBI stands for ______________________.
122. Banking Codes and Standards Board of India
123. ____ issued the Anti Money Laundering international best
practices on correspondent banking and private banking.
124. Basel Committee]
125. FSA
126. Egmont Group
127. IOSCO
128.
129. Corporate governance deals with the management of companies
with a view to increase shareholder value by ______. More than one
option may be correct.
130. All
131. In the inspection rating model `CAMELS`, A stands for ____
132. Asset Maintainance
133. Asset Monitoring
134.
135. A board approved ____ is prepared to ensure that the key items
requiring senior level review and oversight are documented and are
taken up periodically.
136. E-Circulars
137. Calendar of Reviews
138.
139. FSA uses ____ framework uses for risk-based supervision of its
authorized firms.
140. CAMELS
141. CACS
142. ARROW
143.
144. _____ is criticized for its `one-size-fits-all` approach, which
means that it does not give any concession to the banks which have
superior risk management capabilities.
145. Basel I
146. Banks can leverage compliance to not only do business more
effectively but also improve operational efficiency.
147. Correct
148. As per the compliance framework, each of the regulatory
requirements would be mapped into
149. Only policy Note
150. Only product Note
151. Only process Note
152. ARROW stands for
153. Advanced, Risk-Responsive Organizational Framework
154. Advanced, Risk-Related Operating Framework
155. Advanced, Risk-Responsive Operating Framework
156. Being compliant not only enhances risk mitigation but also
improves operational efficiency through better models, processes and
controls.
157. Always
158. Inspections are driven by ____.More than one option may be
correct
159. All
160. All new product and processes can be launched only after taking
approval from
161. Board of Directors
162. Product and process approval committee
163.
164.
165. Which is the international organization that deals with the
regulations on derivatives?
166. IOSCO
167. ISDA
168.
169. Compliance tools in the form of E-circulars \ checklists and FAQs
on key aspects of compliance are provided by _____.
170. Risk Management Group
171. Compliance Group
172.
173. What is considered to be a major objective of a whistleblower
policy?
174. It allows personal grievances to be made against specific
employees
175. The anonymity of relevant disclosure to top management
without unfavorable consequences
176.
177. Point out the contents of the adequate risk management
processMore than one option may be correct.
178. All
179. Compliance risk management is a part of the overall Risk
Management process.
180. Yes
181. Compliance function being a specialized activity can be
outsourced to external parties.
182. TRUE
183. Robust mechanism for Risk Measurement of Credit, Market and
Operational Risks for assessing the capital adequacy of a bank in a
more scientific manner is
184. Basel I
185. Basel II
186.
187. An overriding objective of a highly regulated compliance
environment is that
188. It ensures the existence of compliance departments
189. It protects and promotes the public best interest
190.
191. The challenge of the regulators are increasing in current
scenario due to _____.
192. Product innovations in financial sector
193. Requirements to be put in place by the bank as a part of Anti-
Money Laundering is
194. Internal Capital Adequacy Assessment Policy framework
195. A proactive internal audit committee
196. Suspicious transaction \ activity reporting
197. Strong coordination between risk and compliance is essential
while maintaining their independence
198. Yes
199. Can a regulator revoke the licenses of the financial institutions
who breach prudential and market conduct requirements?
200. Yes
201. Regulation mainly aims at protecting ____. More than one option
may be correct.
202. Accept bussness
203. Given below are the important areas as Regulatory hotspots .
Identify the odd one out.
204. Anti Money Laundering
205.
206. Corporate Governance
207. BASEL II
208. Business Promotion
209.
210. In the inspection rating model `CAMELS`, C stands for ____
211. Capital Asset
212. Capital Efficiency
213. Capital Adequacy
214.
215. The following are the reasons why information is collected from
the customer except for
216. To verify a client`s identity as required by Anti Money
Laundering legislation
217. To set up and administer a clients account and provide products
and services to the client
218. To satisfy a probe by another financial institution which is
not affiliated with ICICI Bank
219. BCBS stands for _____.
220. Basel Committee on Banking standards
221. Basel Committee on Banking Supervision
222.
223. Compliance function is not a key element of risk mitigation
within any bank.
224. TRUE
225. Due to the interrelationship of businesses between different
financial services in the same marketplace, the failure of any one of
them can have adverse consequences for the rest of them. This is
known as ______ Risk.
226. Systematic Risk
227. Global Risk
228. Semantic Risk
229. Market Risk
230.
231. Financial institutions today do not require any regulations \
guidelines since the customers are aware of the market information
and are able to assess the risks of the products.
232. TRUE
233. FALSE
234.
235. Overseas operations are not covered by Regulatory Inspections.
236. TRUE
237. Which of the following is not the key objective of a regulation?
238. Protection of Investors
239. To fill the information gap between financial institutions
and customers
240. Imposing standards of business conduct
241.
242. Identify the sources of compliance laws, rules and
standards.More than one option may be correct.
243. All
244. The sole objective of imposing a regulation is to fill the
information gap that exists between consumers and financial services
businesses, by imposing standards of business conduct upon financial
services.
245. TRUE
246. The objective of this organization is to contribute to improved
supervision of the insurance industry on a domestic as well as on an
international level and to maintain efficient, fair, safe and stable
insurance markets.
247. IOSCO
248. FATF
249. MAS
250.
251. Consolidated Know Your Customer (KYC) \ Anti Money Laundering
Risk Management.
252. Group Outsourcing Policy
253. Group Anti Money Laundering (AML) Policy
254.
255. Requirements to be put in place by the bank as for Basel II is
256. A proactive audit committee
257. Internal Capital Adequacy Assessment Policy framework
258.
259. Important requirements to be put in place by the bank in relation
to corporate governance are
260. A proactive audit committee
261. The banks senior management is responsible for establishing a
compliance policy. The key features of which are ____.More than one
option may be correct.
262. All
263. CACs model is used by RBI to rate______.
264. Foreign Banks
265. Compliance risk is different from Risk management. Which of the
following are not the components of Compliance Risk? More than one
option may be correct.
266. All
267. The term Regulation in banking refers to _____.
268. Specific or Flexible Rules of Behavior
269. Rules issued by regulatory body with authority to
supervise
270.
271. Within the financial services industry, the Regulation applicable
to all jurisdictions and all businesses is same
272. Mostly
273. Who among the following is responsible for ensuring a robust
compliance culture within the organization?
274. Senior Management
275. Internal Auditor
276. Compliance means ______.
277. Actual knowledge abo ut the environment regulations
applicable to the organization
278. A major factor behind Financial institutions being highly
regulated is
279. To ensure all deposits are insured against potential losses
280. To ensure regulators are protected and can promote the
public interest
281. In the inspection rating model `CAMELS`, L stands for ____
282. Loyalty
283. Liquidity
284.
285. Given below are some of the objectives of having a financial
services regulation. Identify the odd one out.
286. Fair access to market facilities for the consumers
287. Promotion of fair market practices and reliable price
information
288. Detection of unfair practices
289. Business risks may lead to losses or unexpected costs,
compliance risk puts the entire organization at risk in view of
annihilation risk (risk of cancellation of license).
290. Correct
291. Compliance function at the group is independent and distinct
from the internal audit function.
292. TRUE
293. FATF stands for __________.
294. Financial Action Task Force
295. The compliance functionaries in the Group would not be limited
to information pertaining to their respective operations only.
296. TRUE
297. ___________ is the central bank of Singapore.
298. Monetary Agency of Singapore
299. Monetary Authority of Singapore
300.
301. Privacy Act in the United Kingdom is
302. Personal Data (Privacy) Ordinance Act
303. Electronic Documents Act
304.
305. In which of the following areas Compliance Risk identification is
not involved?
306. New Regulations
307. New Proposals
308. Which of the following are not the key Components of
Compliance Risk Management
309. Compliance Framework
310. Assessment of Compliance Risk
311. Identification of Compliance Risk
312. In the inspection rating model `CAMELS`, M stands for ____
313. Maintenance
314. Monitoring
315. Management
316. Employment contract is considered as one of the compliance
tools.
317. TRUE
318. Compliance risk is an integral part of business risks and
processes.
319. Always
320. In the inspection rating model `CAMELS`, A stands for ____
321. Asset Maintainance
322. Asset Quality
323.
324. The downside of non-compliance is not just heavy penalties,
fines and legal costs but also reputational damage and, in severe
cases, sanctions that can significantly affect business.
325. Correct
326. Which model of inspection is used by RBI?
327. CAMELS
328. If a relationship manager suspects ethical wrongdoing
amounting to breach of any law \ regulation amongst a group of
employees, he \ she should
329. Report the matter directly to compliance
330. Report the matter directly to law enforcement authorities
immediately
331. Report the matter directly as per the Whistle Blower Policy
332. Which is the coordinating body for the international group of
financial intelligence units (FIUs) to promote and enhance international
cooperation in anti-money laundering and counter-terrorist financing?
333. FSA
334. IOSCO
335. Wolfsberg Group
336. FATF
337. The monthly magazine / newsletter issued by the compliance
group is ______.
338. U Komply
339. U Comply
340. I Komply
341.
342. Regulation aims at protecting financial services businesses from
relationships with consumers that involve property derived from crime
or property destined to fund crime. This primarily results in
343. Protecting businesses from financial crime
344. Compliance function at the Group is not independent and
distinct from the Internal Audit function
345. Correct
346. Incorrect
347.
348. The bank needs to do extensive research and due diligence on
the customer`s profile. This is to avoid _____ risk.
349. Systemic Risk
350. Money Laundering Risk
351.
352. In which approach a regulator is responsible for regulation of
multiple units and functions and for the fulfillment of all regulatory
objectives?
353. Single Regulator Approach
354.
355.
356.
357.
358. ______ takes into account the risk management efforts of a bank
while computing the regulatory minimum capital.
359. Basel I
360. Basel II
361.
362. Principles of impartiality in Intra - Group Transactions and
Exposures is provided in which of the following?
363. Arms` Length Policy
364. IRDA stands for _____.
365. Insurance Regulatory and Development Authority
366. Which of the following policies provide for escalation of
identified compliance \ regulatory breach to the senior management?
367. Group Code of Conduct
368. Group Compliance Policy
369. Group Risk Management
370.
371. Which of the following best practices represents the guiding
principle of the privacy policy?
372. Protecting and promoting the cost effectiveness of
customer information
373. To understand a clients financial situation and appropriately
advise clients on suitability
374.
375. Violation of internal policies and procedures can result in which
of the following?
376. Sanctions by a police authority
377. In ICICI Bank, business activities involving selling have been
significantly separated from activities of processing, by creating
independent operations units.
378. TRUE
379.
380.
381.
382. Money laundering is a process in which the criminals convert
illegitimate money into legitimate money.
383. TRUE
384. Important requirements to be put in place by the bank in relation
to corporate governance are
385. A proactive audit committee
386. Which of the following tools is primarily used by the regulator for
promoting market discipline
387. Encouraging timely and adequate disclosures
388.
389.
390.
391. Preserving client confidentiality of information includes all of the
following except
392. Using KYC data supplied by the client documents strictly
for purposes that may assist in an investigation
393.
394. The complaints handling policy primarily is aimed at
395. Ensuring there is minimal regulatory oversight where
employees are in breach of regulations
396. Managing client expectations for high networth customers
397. Inspections are always announced inspections
398. TRUE
399. Identify which amongst the following is not a consequence of
non-compliance with any regulate
400. Less potential for expansion
401. Penalties
402. Diminished reputation
403. Inspections cannot be carried out on the basis of seeing the
entity`s name in other investigations.
404. TRUE
405. The compliance functionaries in the Group would have limited
access to information pertaining to their respective operations.
406. Incorrect
407. Which of the following is not an example of compliance risk?
408. Selling unsuitable investments to a private banking
customer
409.
410.
411.
412.
413.
414. Intermediation is the primary function of banks and mobilisation
of deposits is the first step in intermediation.= TRUE
415. Tax Deducted at souIntermediation is the primary function of
banks and mobilisation of deposits is the first step in intermediation
416. TRUE
417. When the Rd account is opened, depositor is informed of
maturity value
418. TRUE
419. Through mobilisation of deposits, banks are responsible for the
following social functions
420. All
421. What is minimum average relationship value
422. Total relationship of customer including his investments
through the bank like
423. Combined average balances in the customer`s savings
and fixed deposits
424.
425. Mutual fund, gold, life insurance etc
426. Combined average balances in the customer`s savings
and fixed deposits
427.
428. In case of Current account, each customer can choose a
package to suit his requirement
429. TRUE
430. Savings bank account provides facilities like Cash deposits and
withdrawals, clearing of local cheques, issue of ATM cards etc
431. TRUE
432. Term deposits offer absolute liquidity =false
433.
434. Fixed deposits are term deposits which are
435. withdrawable on demand
436. repayable after expiry of the specified term
437.
438. -------- deposits are repayable on demand.
439. Demand
440. --------- is a n average balance during a period of three months
441. Quarterly Average Balance
442. In case of cumulative fixed deposit, = Interest is reinvested
every quarter
443. In case of cumulative fixed deposit, = Interest is paid at the rate
which was agreed at the time of opening of the FD//
444. Savings account holders are allowed unlimited cheque books in
a year=FALSE
445.
446. Premature closure of traditional Term deposit is not
permitted=FALSE
447.
448. In case of ---------------- fixed deposit Interest is paid every
quarter/month
449. Traditional
450. Maximum term for fixed deposit is= 5 YEAR//120 MONTH
451. -------- prohibits from opening savings account by business
entities.
452. Reserve Bank of India
453. The rate at which interest can be paid in savings account is
regulated by
454. State Bank Of India
455. Reserve Bank of India
456.
457. Tax Deducted at source(TDS),
458. is deducted on interest paid on Fixed deposits if the
amount of interest paid to a particular customer at a particular branch
exceeds Rs. 15000
459. is deducted on interest paid on Fixed deposits if the
amount of interest paid to a particular customer at a particular branch
exceeds Rs. 10000
460.
461. Current accounts are = accounts opened to meet the business
needs
462.
463. In case FD receipt is lost or misplaced, the depositor has to
submit ----- to obtain a duplicate receipt only after which he can renew
or encash the deposit
464. Request on Rs. 100 Franked document
465. Indemnity
466.
467. TDS is deductible on=Interest paid on fixed deposit if it is above
Rs.10000 per branch to a customer
468.
469. Which of the following statements are true
470. Demand deposits can be accepted only by Banks
471. Rate of interest on Savings account is paid
472. Half yearly
473. The basic concerns of depositors are safety, liquidity of funds
and returns=true
474.
475. Which of the following statements are true?
476. Higher the level of safety and liquidity ,higher is the rate
of interest.
477. What is a cheque
478. It is instruction to the bank to pay the stated amount to
the person named in cheque.
479. Maximum term for fixed deposit is
480. 5 years
481. 120 months
482. Each Term deposit opened by a particular customer
483. is treated as a distinct contract
484.
485. Banks can levy penal interest rate if FD is closed before
expiry of the term.
486. Demand deposits enhance profitability of the banks
487. TRUE
488.
489. Balances in Recurring Deposits cannot be withdrawn till the date
of maturity
490. TRUE but premature withdrawal at reduced interest rate is
possible subject to penal interest rate
491. Tax Deducted at source(TDS), = is deducted on interest paid on
Fixed deposits if the amount of interest paid to a particular customer at
a particular branch exceeds Rs. 10000
492.
493. Main source of funds is
494. Deposits
495. On maturity, FD amount can be paid to third parties provided
account holder provides authorization
496. TRUE
497.
498.
499.
500. Which of the following statements are true?
501. A customer need not give maturity instructions to the
bank for the FD
502. HNIs are
503. High Networth Individuals
504. According to Income tax Regulations, fixed deposits in excess of
Rs. 20000 cannot be repaid in cash
505. TRUE option
506. On Demand deposits
507. 1 Rate of interest offered is low
508.
509.
510. Direct escalation is
511. when the escalation mails follow the reporting hierarchy
512. Option to create SR in FCRM is available under __________
513. 360 Degrees view
514. Administration
515.
516. Ravi reports to Amrita. The SR in Ravi`s tray has gone out of TAT.
Also, the 1st level escalation in the SR has been mapped to Vishal. If
the SR has only direct escalation, to whom will the 1st level escalation
mail go to?
517. Vishal
518. There can be multiple BGs (Business Groups) under one BC
(Business Center)
519. False
520. All fields in the SR are mandatory
521. True
522. SR TAT = 4 days Step 1 TAT = 3 days
523. Step 2 TAT = 1 day SR created on Monday, 09th August What is
the due date?
524. 11th August
525. 12th August
526. 13th August
527.
528. An SR can be manually assigned to
529. Only a Business Center
530. Only a user
531. Both
532.
533. To `pull` an SR to the self tray, the option to be used is
534. Get Incident
535. If account number is not available, an SR
536. account number is not mandatory
537. cannot be created
538.
539. SRs can be searched using the SR number and the account
number on which the SR was created
540. True
541. SR is captured at
542. All of the above
543. FCRM stands for
544. For Customer Relationship Management
545. For Complete Relationship Management
546. Finacle Customer Relationship Management
547.
548. SR TAT = 4 days Step 1 TAT = 3 days Step 2 TAT = 1 day SR
created on Friday, 14th August what is the due date? (Weekly holiday
on Sunday)
549. 20th August
550. Attachments can be added to an SR
551. True
552. With the use of a CRM system, businesspersons can determine
individual customer behavior, analyze preferences and provide one-to-
one services to maximize customer satisfaction
553. True
554. In the SR name, Type 2 generally represents
555. Nothing
556. grouping of requests
557.
558. Call-Tag option is used to
559. Create Quick Kills
560. A CRM system gives a unified view of the customer`s
interactions and requests only to the front-end teams but not to the
back-end teams.
561. False
562. BC owner can change BC mappings
563. T
564. SR1234 has been assigned to BC - LOAN_OPS. The SR is
accessible to
565. All FCRM users
566. Priya has access to only Hong Kong customer data. Which
statement is true?
567. Priya can search, edit and close SRs created for HK and
Singapore customers
568. Priya can search, edit and close SRs created for all