KENYA METHODIST UNIVERSITY

END OF 2ND TRIMESTER 2016 (FT) EXAMINATION

SCHOOL : BUSINESS AND ECONOMICS

DEPARTMENT : BUSINESS ADMINISTRATION

UNIT CODE : BUSS 326

UNIT TITLE : ORGANIZATIONAL BEHAVIOUR

TIME : 2 HOURS

INSTRUCTIONS

Answer Question One and any other Two Questions.

Question One

You are the general manager of organizational xyz. You have realized that this

organization is comprised of different personalities and that you must understand

them and deal with them as individuals for the success of the organization:

a) What factor determine personality? (10 mks)

b) How does situation influence the effect of hereditary and environment on
personality? (10 mks)
c) In what ways does ability influence personality? 10 mks)

Question Two

a) Discuss various ways in which a manager can motivate employees for

maximum productivity. (10 mks)
b) Discuss how any motivation theory can apply to todays management
practices? (10 mks)

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Question Three

a) Stress Is a common phenomenon in todays practicing organizations. With

relevant examples elaborate on the causes of stress to the workplace. (10 mks)

b) What advice would you give your workforce on the methods of coping and
managing stress. (10 mks)

Question Four

a) There are five stages in a group formation. Discuss them. (10 mks)
b) Group cohesiveness is influenced by various factors. Discuss factors that
influence group cohesiveness. (10 mks)

Question Five

a) There are five major sources of power upon which a leader operates.

Discuss. (10 mks)

b) A good leader must have qualities appropriate for a leader. Discuss the
qualities that a leader should possess. (10 mks)

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