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THEME AND FOCUS AREAS

ASQ members are building the future of quality.


2014 LEAN AND SIX SIGMA CONFERENCE
Sustaining Results Through a Culture of Quality

Visit asq.org/membership to join the ASQ global


Show your commitment to quality and give yourself a strong
competitive advantage. Start your own ASQ journey today!
SUSTAINING RESULTS THROUGH A CULTURE OF QUALITY
February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ The 2014 Lean and Six Sigma Conference sessions have been developed around the
theme and following focus areas.

New/Unique Applications of Lean and Six Sigma The tools and techniques
that lean and Six Sigma provide us are numerous, but greater still are the
Meet the Sponsors: areas for which they can be applied. In this area of focus, presentations go
beyond the traditional applications of lean and Six Sigma. Discover new
ways existing lean and Six Sigma tools can be applied to produce positive
outcomes or a unique best practice that clearly demonstrates customer and

Silver and Lanyard


2014 LEAN AND SIX organizational benefits.

SIGMA CONFERENCE
The ASQ Six Sigma Forum offers informal Lean and Six Sigma in Service The gains and improvements that lean and
Sponsor
Six Sigma have produced in service are ever growing. These sessions will

quality community.
and practical opportunities for Six Sigma
Minitab Inc. delivers software and services concentrate on the application of those methodologies to the area and function
professionals at any experience level to
for quality improvement and statistics
share knowledge and solutions. For more
SUSTAINING RESULTS THROUGH of service. From the financial and healthcare industries to that of government,
education. For more than 35 years,
information, visit asq.org/sixsigma. A CULTURE OF QUALITY IT, retail, or even education, these sessions will provide insight and application
thousands of distinguished organizations February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ techniques specific to nonmanufacturing industries and functions.
in more than 100 countries have turned
to Minitab for tools that help quality Change Management The work needed to achieve higher goals often
initiatives yield bottom-line benefits. For requires change. Whether anticipated or not, change can be met with
more information, visit minitab.com. resistance. Change involves both opportunity and risk, and the impact of
change exists individually and at an organizational level. Sessions in this
The ASQ Lean Enterprise Division is a global
focus area explore these elements of change and share examples that
network of professionals helping individuals
demonstrate the impact that lean and Six Sigma can have on them.
and organizations apply proven and leading-
edge lean principles and practices to achieve The Human Side of Lean and Six Sigma The power and impact of lean
dramatic results for your personal and and Six Sigma tools have been well documented over the years, but it
organizational success. For more information, takes people to implement the methodologies, effectively use the tools, and
visit asq.org/le. successfully advocate the merits of these approaches. How do you get buy-
in? How are these methodologies best supported? How do you establish

February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ


and maintain the type of culture that embraces the use and leverage of

2014 Lean and Six Sigma Conference Sponsors


SIGMA CONFERENCE these tools? Find out in these concurrent sessions.
2014 LEAN AND SIX

SUSTAINING RESULTS THROUGH

SESSION LEVEL DEFINITIONS


B Basic Participants should be able to process and make sense of the core
concepts of the subject matter. Participants will mostly be new to the field/topic.
A CULTURE OF QUALITY

I Intermediate Participants should be able to analyze core concepts and


practices of the session to resolve a problem or situation. Participants should have
some experience and are seeking more in-depth information on this field/topic.
A Advanced Participants should be able to analyze and synthesize core
concepts and practices of the session to evaluate problems and devise
solutions. Participants are seeking to add to an already deep understanding
Register by January 13, 2014 of the topic or are looking for an approach to use when teaching others. These
for early-bird rates! sessions should dedicate less time to the orientation of the audience to tools/
methodologies and more time providing details of their application and results.
asq.org/lssc
2
THEME AND FOCUS AREAS

ASQ members are building the future of quality.


2014 LEAN AND SIX SIGMA CONFERENCE
Sustaining Results Through a Culture of Quality

Visit asq.org/membership to join the ASQ global


Show your commitment to quality and give yourself a strong
competitive advantage. Start your own ASQ journey today!
SUSTAINING RESULTS THROUGH A CULTURE OF QUALITY
February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ The 2014 Lean and Six Sigma Conference sessions have been developed around the
theme and following focus areas.

New/Unique Applications of Lean and Six Sigma The tools and techniques
that lean and Six Sigma provide us are numerous, but greater still are the
Meet the Sponsors: areas for which they can be applied. In this area of focus, presentations go
beyond the traditional applications of lean and Six Sigma. Discover new
ways existing lean and Six Sigma tools can be applied to produce positive
outcomes or a unique best practice that clearly demonstrates customer and

Silver and Lanyard


2014 LEAN AND SIX organizational benefits.

SIGMA CONFERENCE
The ASQ Six Sigma Forum offers informal Lean and Six Sigma in Service The gains and improvements that lean and
Sponsor
Six Sigma have produced in service are ever growing. These sessions will

quality community.
and practical opportunities for Six Sigma
Minitab Inc. delivers software and services concentrate on the application of those methodologies to the area and function
professionals at any experience level to
for quality improvement and statistics
share knowledge and solutions. For more
SUSTAINING RESULTS THROUGH of service. From the financial and healthcare industries to that of government,
education. For more than 35 years,
information, visit asq.org/sixsigma. A CULTURE OF QUALITY IT, retail, or even education, these sessions will provide insight and application
thousands of distinguished organizations February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ techniques specific to nonmanufacturing industries and functions.
in more than 100 countries have turned
to Minitab for tools that help quality Change Management The work needed to achieve higher goals often
initiatives yield bottom-line benefits. For requires change. Whether anticipated or not, change can be met with
more information, visit minitab.com. resistance. Change involves both opportunity and risk, and the impact of
change exists individually and at an organizational level. Sessions in this
The ASQ Lean Enterprise Division is a global
focus area explore these elements of change and share examples that
network of professionals helping individuals
demonstrate the impact that lean and Six Sigma can have on them.
and organizations apply proven and leading-
edge lean principles and practices to achieve The Human Side of Lean and Six Sigma The power and impact of lean
dramatic results for your personal and and Six Sigma tools have been well documented over the years, but it
organizational success. For more information, takes people to implement the methodologies, effectively use the tools, and
visit asq.org/le. successfully advocate the merits of these approaches. How do you get buy-
in? How are these methodologies best supported? How do you establish

February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ


and maintain the type of culture that embraces the use and leverage of

2014 Lean and Six Sigma Conference Sponsors


SIGMA CONFERENCE these tools? Find out in these concurrent sessions.
2014 LEAN AND SIX

SUSTAINING RESULTS THROUGH

SESSION LEVEL DEFINITIONS


B Basic Participants should be able to process and make sense of the core
concepts of the subject matter. Participants will mostly be new to the field/topic.
A CULTURE OF QUALITY

I Intermediate Participants should be able to analyze core concepts and


practices of the session to resolve a problem or situation. Participants should have
some experience and are seeking more in-depth information on this field/topic.
A Advanced Participants should be able to analyze and synthesize core
concepts and practices of the session to evaluate problems and devise
solutions. Participants are seeking to add to an already deep understanding
Register by January 13, 2014 of the topic or are looking for an approach to use when teaching others. These
for early-bird rates! sessions should dedicate less time to the orientation of the audience to tools/
methodologies and more time providing details of their application and results.
asq.org/lssc
2
2014 LEAN AND SIX SIGMA CONFERENCE SCHEDULE OVERVIEW 2014 LEAN AND SIX SIGMA CONFERENCE REGISTRATION FORM

FRIDAY, FEBRUARY 21 SATURDAY, FEBRUARY 22 Lean and Six Sigma Conference Promo Code: CEKEH23
Attendee Information
Lean Bronze Certification Review Program (additional fee)Friday: 8:00 a.m. 5:00 p.m. Saturday: 8:00 a.m. 5:00 p.m. February 24 25, 2014 | Phoenix, AZ (Please print the following information)
SATURDAY, FEBRUARY 22 SUNDAY, FEBRUARY 23 Sustaining Results Through a Culture of Quality
Are you an ASQ member? Yes No
Lean for Service (additional fee)Saturday: 8:00 a.m. 5:00 p.m. Sunday: 8:00 a.m. 3:30 p.m.
Registration Rates Member Nonmember Member number (if applicable): _______________________________________________
SUNDAY, FEBRUARY 23
Early-bird Rate: Ends January 13, 2014 $1,195 $1,395
Certification Exams (additional fee)10:00 a.m. First name for badge:_________________________________________________________
Meet the Keynotes Reception5:30 p.m. 7:00 p.m.
General Rate: Begins January 14, 2014 $1,295 $1,495
MONDAY, FEBRUARY 24 Mr./Ms./Mrs./Dr.:___________________________________________________________
Group Discount
Breakfast in Exhibit Hall7:15 a.m. 8:00 a.m. Groups of five or more will receive the discounted rate. All registrants must be from the Organization: _______________________________________________________________
Opening Session and Keynote Speaker8:00 a.m. 9:00 a.m. Tony KernFounding Partner and CEO, Convergent Performance, LLC same organization, and all registrations must be received at the same time to qualify for
Refreshment and Networking Break in Exhibit Hall9:15 a.m. 10:15 a.m. this discount. Address:_________________________________________ Apt./Ste.:__________________
Concurrent Sessions M01: Model for M02: Integrated Supply M03: NKOTB: New M04: The Expert M05: Using Six Sigma M06: Using Hoshin M07: Learning How to Groups (5-19) $995 each
Successful, Sustained Chain: the Power of 1 Kits on the Block Enterprise : Leveraging DMADV in Healthcare Kanri and Baldrige Read Body Language City, State/Province:__________________________________________________________
10:15 a.m. 11:15 a.m. Groups (20+) $895 each
Lean Improvement Organizational Culture Together
Zip/Postal Code: ________________________ Country: ___________________________
for High Performance Preconference and Post-conference Courses Member Nonmember
Concurrent Sessions M08: Using Value M09: LSS: A Smooth M10: The Dichotomy M11: Lean: Its About M12: LSS in Higher Phone: _____________________________________________________________________
Lean Bronze Certification Review Program (#7025) $590 $790
11:30 a.m. 12:30 p.m. Stream Mapping to Its Transition to Two New of Flexibility and the People; Its about Education: How to
Full Potential Hospitals Sustained Control the Process Begin, How to Sustain Friday, February 21 Saturday, February 22
Fax: _____________________________________ Email: ___________________________
Lunch in the Exhibit Hall12:30 p.m. 1:45 p.m. Lean for Service (#7026) $995 $1,095
Concurrent Sessions M13: Where's My M14: Applying LSS M15: Improve Stability M16: Reorganization M17: Improve Billing M18: Achieve LSS M19: Six Sigma Forum Saturday, February 22 Sunday, February 23 Concurrent Sessions You Plan on Attending
2:00 p.m. 3:00 p.m. Sensei? Tools in a Legal of Blast Furnace Using for Engaged Team Performance Using Six Priority Goals Through Speed Networking Lean Leadership Skills Workshop (#7023) $1,095 $1,295 Monday, February 24
Environment Six Sigma Performance Sigma Modular Kaizen Session Wednesday, February 26 Thursday, February 27
10:15 a.m. 11:15 a.m. M01 M02 M03 M04 M05
Refreshment and Networking Break in Exhibit Hall3:00 p.m. 3:30 p.m. Business Process Management Orientation $325 $325
Concurrent Sessions M20: Transforming M21: Design of M22: Assessing Your M23: Using Lean Six M24: New Process M25: A Starbucks M26: Leveraging Workshop (#7024) Wednesday, February 26 10:15 a.m. 12:30 p.m. M06 M07
3:30 p.m. 4:30 p.m. Mindsets and Experiments for Defect Organization Using Sigma to Improve Design: Simple Tools Beverage in Less Than Designed Experiments
Behaviors Reduction SIPOC Patient Outcomes and Methods 5 Minutes? for Success Creating and Sustaining a Lean Culture in Healthcare: $495 $595 11:30 a.m. 12:30 p.m. M08 M09 M10 M11 M12
What You Cant Learn From a Book (#7201)
Keynote Speaker4:45 p.m. 5:30 p.m. 2:00 p.m. 3:00 p.m. M13 M14 M15 M16 M17 M18 M19
Wednesday, February 26
Conference Networking Reception5:30 p.m. 7:00 p.m.
3:30 p.m. 4:30 p.m. M20 M21 M22 M23 M24 M25 M26
TUESDAY, FEBRUARY 25 Course Amount Due: $_______________
Breakfast in Exhibit Hall7:15 a.m. 8:00 a.m. 5:30 p.m. 7:00 p.m. Conference Networking Reception
Registration Amount Due: $_______________
Keynote Speaker8:00 a.m. 9:00 a.m. Shane YountPrincipal, Competitive Solutions, Inc.
Total Amount Due: $_______________ Tuesday, February 25
Concurrent Sessions T01: Change T02: True North for T03: Silence the VoC T04: Quick and Simple T05: Leveraging Lean T06: Sustaining Lean T07: Human Aspects
(Conference registration must be paid in full before the conference begins.)
9:15 a.m. 10:15 a.m. Management Techniques Sales and Marketing: and Find Breakthroughs Simulations in a Patient-centered Improvements/Adding of Lean 9:15 a.m. 10:15 a.m. T01 T02 T03 T04 T05
for a Novel Ground Hoshin Kanri in Service Medical Home Spark to QMS
Payment Information: 9:15 a.m. Noon T06 T07
Refreshment and Networking Break in Exhibit Hall10:15 a.m. 11:00 a.m. Registration must be accompanied by payment in full for all selected activities. Funds payable in U.S. dollars,
Concurrent Sessions T08: Six Sigma and the T09: 3P for Hospital T10: How Intel Applies T11: Transform the T12: The Power of Silent drawn on a U.S. financial institution. Purchase orders must be sent along with completed online registration via mail 11:00 a.m. Noon T08 T09 T10 T11 T12
11:00 a.m. Noon Six Levels of Quality Design Lean, Six Sigma, and Organizational Brain to Brainstorming to the attention of ASQ Customer Care, P.O. Box 3005, Milwaukee, WI 53201-3005; via fax to 414-272-1734,
Attn: ASQ Customer Care; or via email to asq@asq.org with LSSC Purchase Order in the subject line. 1:30 p.m. 2:30 p.m. T13 T14 T15 T16 T17 T18
System Evolution Common Sense Think Lean
Lunch in Exhibit HallNoon 1:15 p.m. All phone registrations or faxes must include the number of a major credit card that will be charged for the 1:30 p.m. 3:45 p.m. T19
registration fees (MC/VISA/AMEX accepted). Do not follow up phone, fax, or online registrations with a mail-in
Concurrent Sessions T13: London Bridge Is T14: Rolled Throughput T15: Profound Statistical T16: Using PDCA For T17: The Power T18: Doubting Six Sigma T19: Human Factors
registration. All registrations (whether phoned, faxed, mailed, or completed online) will be confirmed by mail 2:45 p.m. 3:45 p.m. T20 T21 T22 T23 T24 T25
1:30 p.m. 2:30 p.m. Falling Down: How to Yield in Healthcare Concepts Theory Meets Personnel Development Within: Finance and Design in Healthcare with a receipt and confirmation letter within two weeks of receipt.
Hold It Up Revenue Cycles Reality Accounting Go Lean Processes Cancellation requests received on or before January 27, 2014 can be done without any penalty. Any cancellations
Refreshment Break2:30 p.m. 2:45 p.m. Credit Card: MasterCard Visa American Express received January 28, 2014 or after will incur a $150 processing fee. Refunds are not granted for failure to attend
Card number:__________________________________ Expiration date:________________ (no shows), late arrival, unattended events, or early departure. Substitutions can be made anytime.
Concurrent Sessions T20: TBD T21: Using Lean and T22: Bowling T23: How to Build (and T24: A Granular T25: Hoshin Kanri:
2:45 p.m. 3:45 p.m. Six Sigma to Reduce Governance and Sustain) a Culture Adhesion DOE: From Strategy to
Electricity Research: Logistic of Lean Making the Most Personal Planning Name on card:_______________________________________________________________
(please print) FOUR EASY WAYS TO REGISTER!
Regression of a Sticky Situation MAIL: The completed registration form to: ASQ Customer Care
Keynote Speaker4:00 p.m. 5:00 p.m. Signature:____________________________________________________________________
P.O. Box 3005, Milwaukee, WI 53201-3005.
WEDNESDAY, FEBRUARY 26 If you have a disability and/or special needs, including meal CALL: ASQ at 800-248-1946 or 414-272-8575 and have credit card
Business Process Management Orientation Workshop (additional fee)8:00 a.m. 4:00 p.m. restrictions, please let us know so that we may help facilitate your information ready.
attendance at the conference. Check this box and attach information FAX: The completed registration form with credit card or purchase
Creating and Sustaining a Lean Culture in Healthcare: What You Cant Learn From a Book (additional fee)8:00 a.m. 4:00 p.m. order information to ASQ Customer Care at 414-272-1734.
regarding your needs.
WEDNESDAY, FEBRUARY 26 THURSDAY, FEBRUARY 27 WEB: Complete the online registration form at asq.org/lssc.
If you have any questions or concerns, please call ASQ Customer Care at 800-248-1946.
Lean Leadership Skills Workshop (additional fee)8:00 a.m. 5:00 p.m.
3 4
2014 ASQ Lean and Six Sigma Conference
All organizations strive to produce results, but producing temporary results does little to
move us toward our goals. Product quality, service superiority, and increased contribution
to the bottom line are all marks of business excellence. But, the true measurement of
excellence lies not only in results, but in sustaining those results as well.

The 2014 ASQ Lean and Six Sigma Conference program will take an in-depth look at
success stories that demonstrate results produced from the applications of lean and Six
Sigma, and the steps taken to sustain those results in the global community.

No matter if you are a beginner or a seasoned veteran, or if you are in manufacturing, service,
government, or healthcare, dive in to lean and Six Sigma with the conferences concurrent
sessions, hands-on workshops, keynote speakers, and multiple networking opportunities.

HOTEL INFORMATION
Pointe Hilton Tapatio Cliffs
11111 N. Seventh Street
Phoenix, AZ 85020
Phone: 602-866-7500
Rates: $169 single/double
occupancy, plus applicable taxes
The Pointe Hilton Tapatio Cliff Resort
requires one-night down payment when
you make a reservation.
Reservations: 800-445-8667
Cut-off Date: February 2, 2014
Group Name: 2014 Lean and Six Sigma Conference
Group Code: LSC
Note: Lean and Six Sigma Conference attendees who make their reservations in the ASQ block
of rooms will receive complimentary in-suite Internet access and complimentary fitness center
access. If you book outside the block of rooms, these benefits will not be available to you.

EARLY-BIRD PRICING
(Available through January 13, 2014)
ASQ Members $1,195
Nonmember $1,395
Group (5 19) $995
Group (20+) $895
Satisfaction Guaranteed
REGULAR PRICES Your satisfaction is our goal. If you are not
completely satisfied with the content of the
(Available after January 13, 2014)
2014 Lean and Six Sigma Conference, we will
ASQ Members $1,295 gladly apply your conference fees to another
Nonmember $1,495 ASQ headquarters conference or course of your
choice. Request must be received within 30 days
Group (5 19) $995
of the last day of the conference. Your feedback
Group (20+) $895 is valuable and essential to the continuous
improvement of ASQs programs.

To register for the 2014 ASQ Lean and Six Sigma Conference, call 1-800-248-1946 or visit asq.org/lssc.

5
KEYNOTE SPEAKERS
Monday, February 24 Tuesday, February 25
8:00 a.m. 9:00 a.m. 8:00 a.m. 9:00 a.m.
Dr. Tony Kern Shane A. Yount
Founding Partner Principal
and CEO Competitive
Convergent Solutions, Inc.
Performance, LLC Shane A. Yount is a
Dr. Tony Kern is the nationally recognized
founding partner and CEO author, speaker, and
of Convergent Performance, LLC, a veteran- principal of Competitive Solutions, Inc.,
owned think-tank located in Colorado Springs, an international business transformation
CO. Convergent is specifically dedicated consulting firm, which pioneered the
to reducing human error and improving acclaimed organizational development system
performance in high-risk environments such as known as Process Based Leadershipa
aviation, military operations, surgical teams, business transformation methodology
law enforcement, and firefighting. Kern is one designed to create a sustainable culture of
of the worlds leading authorities on human clarity, connectivity, and consistency through
performance in time-constrained, error- the use of non-negotiable business processes.
intolerant environments. Yount began his career with Perdue Farms,
Kern authored the award-winning Plane of Inc., the nations second largest poultry
Excellence trilogy (Redefining Airmanship, grower and processor. Having served in
Flight Discipline, and Darker Shades of Blue; various roles at Perdue, Yount brings extensive
McGraw-Hill 1995, 1997, 1999). In his latest experience in every aspect of organizational
Empowered Accountability series (Blue Threat: dynamics and effectiveness. His real-world,
Why to Err is Inhuman and Going Pro: The process-driven approach to creating and
Deliberate Practice of Professionalism; Pygmy sustaining high performance has led leaders
Books 2009, 2011) he creates a 21st century across the country to embrace the Process
guide to extreme professionalism for individuals Based Leadership methodology as a core
and organizations while remaining true to operating system in driving organizational
themselves and growing where they are, focus, urgency, and accountability.
with the resources at hand. He is a featured Since 1991 Yount has led the offices of
columnist and contributing editor for numerous Competitive Solutions, Inc. (CSI) to become
publications. one of the nations most recognized business
Kern served as a U.S. Air Force command pilot transformation consulting firms, working with
and flight examiner in the B-1B bomber as well the Department of Defense, Glaxo Smith
as chairman of the U.S. Air Force Human Fac- Kline, Lockheed Martin, Michelin, Pfizer, and
tors Steering Group. Upon retirement from the many others. Younts approach of challenging
Air Force in 2000, Kern served as the national leaders to confront what truly powers
aviation director for the U.S. Forest Service. He performance within their organizations often
is a graduate of the Federal Executive Institute allows leaders a unique glimpse into their
and the U.S. Federal Government Senior personal leadership legacies. His two books,
Executive Service Development Program. Buried Alive: Digging Out of a Management
Dumpster, and Leaving Your Leadership
Kern has received multiple awards for his
Legacy, are required readings for engaged
research, program management, speaking,
leaders who want to improve themselves and
writing, and leadership. He has masters
their organizations. His third novel, Leading
degrees in public administration and military
Your Business Forward: Aligning Goals,
history, as well as a doctorate in higher
People, and Systems for Sustainable Success,
education, specializing in human factors
was published in the spring of 2013.
training design.
6
CERTIFICATIONS AND NETWORKING OPPORTUNITIES

ASQ Certifications Networking Opportunities


Sunday, February 23, 2014 10:00 a.m.
Meet the Keynotes Reception
Application deadline: January 10, 2014 Sunday, February 23 5:30 p.m. 7:00 p.m.

Six Sigma Black Belt Certification Sponsored by the ASQ Six Sigma Forum

The Certified Six Sigma Black Belt is a Come to this special complimentary event
professional who can explain Six Sigma in the exhibit hall to meet with fellow
philosophies and principles, including conference attendees, sponsors, and
supporting systems and tools. A Black exhibitors, and mingle with the 2014
Belt should demonstrate team leadership, Lean and Six Sigma Conference keynote
understand team dynamics, assign team speakers. Attend and enter to win an Apple
member roles and responsibilities, and have iPad mini courtesy of the ASQ Six Sigma
a thorough understanding of all aspects of Forum. (Must be present to win.)
the DMAIC model in accordance with Six
Sigma principles. Conference Networking
Reception
Six Sigma Green Belt Monday, February 24 5:30 p.m. 7:00 p.m.
Certification
Chat with the conference sponsors, meet with
The Six Sigma Green Belt operates in sup- other conference attendees, and share what
port of or under the supervision of a Six Sig- you learned on your first day at the 2014
ma Black Belt, analyzes and solves quality Lean and Six Sigma Conference. You will
problems, and is involved in quality improve- also have the chance to win a 50 percent off
ment projects. A Green Belt is someone with registration to the 2015 Lean and Six Sigma
at least three years of work experience who Conference, courtesy of the ASQ Six Sigma
wants to demonstrate his or her knowledge Forum. (Must be present to win.)
of Six Sigma tools and processes.
Six Sigma Forum Speed
Lean Bronze Level Certification
Networking Session
(SME/AME Shingo Prize/ASQ Partnership)
(Concurrent Session M19)
Earning your Lean Bronze Certification Monday, February 24 2:00 p.m. 3:00 p.m.
demonstrates your solid understanding of
basic lean principles and tools, and your Sponsored by the ASQ Six Sigma Forum
ability in tactical implementation that drives The Six Sigma Forum invites conference
improvement and shows measurable results. attendees to participate in a speed
networking session designed to support
Master Black Belt the forums mission to provide content and
To apply for the Master Black Belt exam, opportunities for establishing relationships
your portfolio application must be submitted making our members more valuable. During
by the November 1, 2013, deadline. Once this session participants will rotate through a
your portfolio has been reviewed and series of stations with prescribed questions.
approved by the MBB panel, you will Questions will be aimed to help people
receive an email from ASQ authorizing you make new connections, facilitate the sharing
to apply for the Master Black Belt exam. of their experiences related to the conference
theme and the focus areas, and have some
fun along the way. Join us and make some
new connections.

For more information or to apply for a certification exam, visit asq.org/lssc.

7
TRAINING OPPORTUNITIES

One-Day Courses
Business Process Management Creating and Sustaining
Orientation Workshop (#7024) a Lean Culture in Healthcare:
February 26, 2014 8:00 a.m. 4:00 p.m. What You Cant Learn
Price: $325 From a Book (#7201)
Anyone engaged as a process owner February 26, 2014 8:00 a.m. 4:00 p.m.
or process improvement team leader, in Member Price: $495
any market or industry, should attend this List Price: $595
workshop. This business process management
Youve read the books and been to the
(BPM) orientation provides an insightful and
conferences. You might have had a little
high-level overview that prepares you to lead
training and even some practice using lean.
your team through achieving business process
It all seems so easy, so commonsensical,
excellence through an improved understanding
so fun! Everybodys doing it! And, in an
of customer requirements, process
environment so ripe for increased efficiencies
requirements, and measures of success and
and effectiveness, implementing lean should
failures. This effort leads to improved results in
be a breeze.
process performance and better engagement
for process improvement activities. Each But, youre not making widgets, processing
major component includes an exercise. At loans, or serving sandwiches in healthcare.
the end of this one-day workshop, youll have And, perhaps your clinicians are contract
a comprehensive deployment plan that will workers; you are in the midst of an EHR
optimize business improvement initiatives such implementation; you also run a medical
as Lean Six Sigma and many others. school; youre being merged with other
facilities; youre worried about reimbursement;
and/or you have high-value, long-tenured
employees who are wedded to always
having done it the same way. Healthcare is
a complex and high-stakes venture.

Well wedge in lean basics for folks who are


new to the methodology, but this interactive
workshop is designed to offer some insights
and tools you wont learn from a book.
Examples will be from healthcare; not just the
clinical side, but also from the key business
processes that support the care. Well focus
on how to introduce lean so it doesnt look like
another flavor of the month; how to engage
senior leaders and clinicians; how to manage
all that change; and how to mature the culture
from doing to thinking to being lean.

Register for these training courses at asq.org/lssc.

8
TRAINING OPPORTUNITIES CONT.

Two-Day Courses
Lean Bronze Certification Lean for Service (#7026)
Review Program (#7025) February 22, 2014 8:00 a.m. 5:00 p.m.
February 23, 2014 8:00 a.m. 3:30 p.m.
February 21, 2014 8:00 a.m. 5:00 p.m.
February 22, 2014 8:00 a.m. 3:30 p.m. Member price: $995

Member price: $590 List price: $1,095

List price: $790 Lean thinking is a philosophy and a powerful


This focused, two-day, instructor-led review set of tools designed to eliminate waste from
session prepares candidates for the Lean processes. It focuses on what adds value in
Bronze Certification exam. A combination processes from a customers perspective. If
of concept presentations, practice exams, you are looking for a foundation for TQM
worksheet development and discussion, and or an approach that builds on TQM and
group question review is highlighted. Topics past improvement techniques, lean thinking
covered in the exam have been reviewed by can introduce fresh and innovative ways to
authorized lean facilitators. improve processes. Want to reduce waste
and streamline operations with fast and
Interactive groups review tactical lean
dramatic results? This course provides you
principles in order to share ideas and solidify
with the tools needed to survive the demand
knowledge about key lean concepts. In
for higher quality, faster production time,
addition, you will gain a better understanding
and lower prices. Youll understand how to
of the portfolio requirements for the Bronze
specifically apply lean thinking to the special
level. The result: participants who are better
challenges of the service industry.
prepared, more focused, and who know what
they need to in order to succeed when sitting Lean Leadership Skills
for the Lean Bronze Certification exam.
Workshop (#7023)
Targeted at companies on lean journeys, and February 26 27, 2014 8:00 a.m. 4:00 p.m.
to lean champions and practitioners charged Member price: $1,095
with facilitating those lean transformations,
List price: $1,295
this event is appropriate whether you are
preparing for a certification exam or are just The Lean Leadership Skills Workshop builds
looking to see how your knowledge stacks up skills in eight competencies of outstanding
to the certifications knowledge standard. leaders in lean organizations. This practical
training program provides tools and skills
for team leaders, supervisors, value stream
managers, and facilitators to implement and
sustain a lean culture. The workshop utilizes the
Lean Leadership Inventory to assess the eight
lean leadership competencies that participants
will acquire in the course. Skills are developed
through practice and application.

Register for these training courses at asq.org/lssc.

9
MONDAY, FEBRUARY 24
7:15 a.m. 8:00 a.m. A M02: Integrated Supply
Breakfast in Exhibit Hall Chain: The Power of 1
Randy Masterman and Mark Steward,
8:00 a.m. 9:00 a.m. Kraft Foods
Opening Session Key Session Outcomes:
and Keynote Speaker
Discover how to effectively develop
Tony Kern collaboration.
Founding Partner
Identify the barriers to innovation and
and CEO
how to overcome them.
Convergent
Performance, LLC Understand how to develop a solid
business plan to deliver hard savings.
9:15 a.m. 10:15 a.m. Focus Area: New/Unique Applications
Refreshment and Networking of Lean and Six Sigma
Break in Exhibit Hall Audience: Manufacturing, Service/
Transactional Delivery

10:15 a.m. 11:15 a.m. IM03: NKOTB: New Kits


Concurrent Sessions on the Block
IM01: Model for Successful, Mischa Lucyshyn, MLPQI
Sustained Lean Improvement Key Session Outcomes:
Julie Sisson, Harris RF Communications Discover what T- and G-charts are.

Key Session Outcomes: Learn how to use and interpret these charts.

This research is intended to provide a frame- Explore how T- and G-charts compare to
work of the key interrelated strategies that Shewharts individual moving range charts.
contribute to successful lean transformations: Focus Area: New/Unique Applications
Examine key items required to of Lean and Six Sigma
successfully implement lean. Audience: Manufacturing, Service/
Transactional Delivery, Healthcare
Identify strategies for sustaining lean
improvements.
Learn which case study companies
utilizing a lean business strategy for more
than 15 years have in common.
Focus Area: Change Management
Audience: Manufacturing, Service/
Transactional Delivery

Session Level Key: B Basic I Intermediate A Advanced


Read level descriptions on page 2.

10
MONDAY, FEBRUARY 24 CONT.

IM04: The Expert Enterprise: 10:15 a.m. 12:30 p.m.


Leveraging Organizational
IConcurrent Workshop
Culture for High Performance
Carla Forrest, Sandia National
M06: Using Hoshin Kanri
Laboratories and Baldrige Together
Key Session Outcomes: Scott Smith, CareCore National
Learn a multilevel framework of Key Workshop Outcomes:
organizational learning culture and Identify links between Hoshin Kanri
intellectual capital performance. and Baldrige Criteria.
Outline four orders of belief systems that Outline strategy for using lean
foster organizational culture. to optimize strategic planning.
Discover a system for managing Demonstrate the importance
intellectual capital within an of lean as a management system,
organizations zone of performance. not simply as a set of tools, to apply
Focus Area: The Human Side of Lean and 360-degree business planning.
Six Sigma Focus Area: New/Unique Applications
Audience: All Industries of Lean and Six Sigma

Audience: All Industries


B M05: Using Six Sigma
DMADV in Healthcare B Concurrent Workshop
Hemaid Alsulami, UCF M07: Learning How
Key Session Outcomes:
to Read Body Language
Discover the quality tools that enabled a
Jerry Balistreri
team to resolve a medical centers issues.
Key Workshop Outcomes:
See how the team used simulation
Develop skills in reading nonverbal
modeling to test proposed solutions.
tells, both in the workplace and
Hear how the team discovered ideas to with friends and family members.
maintain the improvement and encourage
Recognize the limbic system and its
staff to increase its efficiency.
role in nonverbal communication.
Focus Area: Lean and Six Sigma in Service
Dispel the myth of fight or flight.
Audience: Healthcare
Detect deception in any situation.

Increase positive communication that


hits the mark every time.
Focus Area: The Human Side of Lean
and Six Sigma
Audience: All Industries

To register for the 2014 Lean and Six Sigma Conference, call 1-800-248-1946 or visit asq.org/lssc.

11
MONDAY, FEBRUARY 24 CONT.
11:30 a.m. 12:30 p.m. B M10: The Dichotomy of
Concurrent Sessions Flexibility and Sustained Control
A M08: Using Value Stream Amy McKee, Results over Reasons, LLC
Mapping to Its Full Potential Key Session Outcomes:
Mike Osterling, Osterling Consulting, Inc. Understand how to work with a larger
variety of people.
Key Session Outcomes:
Find the approach that most suits the
Hear why most value stream mapping
needs of the organization.
activities dont achieve their full potential.
Discover the tools that provide the most
Learn what most companies are not
value to the project.
looking for, or including, within the
process of mapping. See how improvements will allow change
with the organization over time.
Find out how VSM can help align
the leadership team and result in the Focus Area: The Human Side of Lean and
creation of common objectives across Six Sigma
the organization. Audience: All Industries
Explore how to engage the necessary par- IM11: Lean: Its About the
ties at each stage of the mapping process.
People; Its About the Process
Discover how to utilize VSM to align the
Mark Dean, Dean & Associates and
lean philosophy, lean operating system,
Charles Deladurantey, CHS
and lean management.
Key Session Outcomes:
Focus Area: Change Management
Achieve an understanding of the
Audience: All Industries
relationship between operational
B M09: LSS: A Smooth performance improvement and
cultural transformation.
Transition to Two New Hospitals
Vickie Kamataris and Megan Hawkins, Learn how the cultural aspects

Guthrie Healthcare System are the most powerful determinants


of sustainment.
Key Session Outcomes:
Discover some practical tools
Understand the challenges and risks
and techniques for sustaining
inherent in the transition to a newly
operational improvements.
constructed hospital.
Focus Area: The Human Side of Lean and
Examine how Guthrie Healthcare System
Six Sigma
used lean in a creative way to ensure
Audience: All Industries
a smooth transition.
Identify how lean tools, concepts, and
skill sets can be used in other transitions,
such as moving to a remodeled facility
or department, in an acquisition or
consolidation, or adding or making a
change in a service line or value stream.
Focus Area: New/Unique Applications
of Lean and Six Sigma
Audience: Healthcare

Session Level Key: B Basic I Intermediate A Advanced


Read level descriptions on page 2.

12
MONDAY, FEBRUARY 24 CONT.

IM12: LSS in Higher Education: 12:30 p.m. 1:45 p.m.


How to Begin, How to Sustain Lunch in Exhibit Hall
Kaveh Houshmand Azad, Business
Excellence and Sustainability Team, BEST 2:00 p.m. 3:00 p.m.
Key Session Outcomes: Concurrent Sessions
Understand the business case for I M13: Wheres My Sensei?
lean and Six Sigma methodologies David Hicks, Auburn University and
in higher education. Elizabeth Reid, Northrup Grumman
Discover the infrastructural elements Key Session Outcomes:
necessary to ensure that lean and
Understand the basic concepts of the
Six Sigma initiatives are adopted
Toyota Kata approach.
within higher education.
See how the coaching process
See a practical and comprehensive
encourages people to use a structured
model of elements required for lean and problem-solving approach.
Six Sigma adoption in higher education.
Through case studies, learn how
Learn about the importance of parallel
companies have used the Kata approach
adoption of lean, Six Sigma, and to create internal senseis.
performance excellence models.
Take home a process map of how
Hear examples of organizational adop-
to implement your own Kata system.
tions of lean and Six Sigma in higher
Focus Area: Change Management
education across the United States and
Audience: All Industries
other countries.
Focus Area: Lean and Six Sigma in Service
Audience: Service/Transactional Delivery,
Education

To register for the 2014 Lean and Six Sigma Conference, call 1-800-248-1946 or visit asq.org/lssc.

13
MONDAY, FEBRUARY 24 CONT.
A M14: Applying LSS Tools IM16: Reorganization for
in a Legal Environment Engaged Team Performance
Wayne Stansbury, Heard & Smith and Dodd Starbird and Sarah Brethouwer,
Michael Hoffman, Atrendia Implementation Partners LLC
Key Session Outcomes: Key Session Outcomes:
Understand how LSS tools were used Discover an approach to combining
in a law practice. organization design, process
Explore the LSS quality journey this streamlining, and team performance
firm took. engagement concepts to deliver a culture
of excellence.
Gain a good understanding for
making applications in your own Learn analytical methods to right-size
service organizations. teams during a reorganization effort.

Focus Area: New/Unique Applications Drive results by engaging the


of Lean and Six Sigma whole organization in improving
Audience: Service/Transactional Delivery team performance.
Understand the value and ROI
I M15: Improve Stability of of making the leap from conservative
Blast Furnace Using Six Sigma to conventional.
Sandeepan Mukherjee and Subhashis Immediately apply the lessons learned
Kundu, Tata Steel to your own organizations improvement
Key Session Outcomes: priorities and/or reorganization projects.
Understand the application of Six Sigma Focus Area: The Human Side of Lean and
using DMAIC methodology of problem Six Sigma
solving in a complex manufacturing Audience: Service/Transactional Delivery
process such as blast furnaces.
Discover how to use tools such as Pareto
B M17: Improve Billing
charts, scatter diagrams, histograms, fish- Performance Using Six Sigma
bone diagrams, FMEA, and control charts. Angela Choy, Anka Behavioral Health
Discuss the application of statistical tools Key Session Outcomes:
and their scope for implementation, Discover the advantages and challenges
quality function deployment (QFD), of doing a fast-paced Six Sigma project.
visualization of process capability for key Hear about Six Sigma tools we used in
output parameters, and house of quality. the project in each of the DMAIC phases.
Daily management implementation using Get a template of a billing tracking tool
control charts for variability reduction. to significantly reduce billing errors.
Focus Area: New/Unique Applications View a performance dashboard incorporat-
of Lean and Six Sigma ed with the weekly communication plan that
Audience: Manufacturing improves employee morale and strengthens
managements buy-in.
Focus Area: Lean and Six Sigma in Service
Audience: Healthcare

Session Level Key: B Basic I Intermediate A Advanced


Read level descriptions on page 2.

14
MONDAY, FEBRUARY 24 CONT.
IM18: Achieve LSS Priority 3:00 p.m. 3:30 p.m.
Goals Through Modular Kaizen Refreshment and Networking
Grace Duffy, Management and
Break in Exhibit Hall
Performance Systems
Key Session Outcomes: 3:30 p.m. 4:30 p.m.
Concurrent Sessions
Define modular kaizen and how it relates
to Lean Six Sigma improvement systems. B M20: Transforming
Introduce the house of modular kaizen. Mindsets and Behaviors
Describe the modular kaizen improvement Donna Dunn, Prudential Retirement
cycle in both PDCA and DMAIC format. Key Session Outcomes:
Participate in group discussion Explore how to make change happen
surrounding use of LSS and modular with little disruption and only
kaizen tools aligned with a seven-step necessary tension.
improvement model.
Learn how to manage and win over a
Engage in open questions and reluctant leader and management team.
answers surrounding the benefits and
Discover how to change culture while
characteristics of modular kaizen.
so many other changes are happening.
Focus Area: New/Unique Applications
Focus Area: Change Management
of Lean and Six Sigma
Audience: Service/Transactional Delivery
Audience: All Industries
A M21: Design of Experiments
B M19: Six Sigma Forum
for Defect Reduction
Speed Networking Session
Louis Johnson, Minitab Inc.
Rachel DeLisle, ASQ Six Sigma Forum,
Key Session Outcomes:
and Mary Beth Soloy, Ford Motor Co.
Align your experiment design with the
Sponsored by the ASQ Six
most likely root cause of your defects.
Sigma Forum
Key Session Outcomes: Discover the questions to ask when
gathering pre-experiment information.
Participate in a speed networking session
designed to support the forums mission Explore how to analyze your

to provide content and opportunities for experimental data to determine the


establishing relationshipsmaking our solution to your defect problem.
members more valuable. Focus Area: New/Unique Applications
Build a network of experienced people and of Lean and Six Sigma
get the opportunity to seek guidance as well Audience: Manufacturing
as provide insight and suggestions to others.
Rotate through a series of stations with
prescribed questions, aimed to help
people make new connections, facilitate
the sharing of their experiences related
to the conference theme and the focus
areas, and have some fun along the way.
Audience: All Industries

To register for the 2014 Lean and Six Sigma Conference, call 1-800-248-1946 or visit asq.org/lssc.

15
MONDAY, FEBRUARY 24 CONT.

IM22: Assessing Your Focus Area: The Human Side of Lean and
Six Sigma
Organization Using SIPOC Audience: Service/Transactional Delivery,
Scott Rutherford, U.S. Navy Healthcare, Government
Key Session Outcomes:
Understand how to use the SIPOC tool
I M24: New Process Design:
at levels above process. Simple Tools and Methods
Discover basic metrics characteristics William Hathaway, MoreSteam.com
and how they relate to SIPOC. Key Session Outcomes:
Explore how a self-assessment tool Develop clear thinking about the benefits
can be used as an organizational of better process design.
communication tool. Articulate the primary components
Focus Area: New/Unique Applications of a successful process design initiative.
of Lean and Six Sigma Learn about the simple tools and methods
Audience: All Industries necessary to design new processes
at a high level of capability.
I M23: Using Lean Six Sigma
Focus Area: Lean and Six Sigma in Service
to Improve Patient Outcomes Audience: All Industries
Alexis Keeler and Casey Joseph,
Berkshire Medical Center I M25: A Starbucks Beverage
Key Session Outcomes: in Less Than 5 Minutes?
Learn how to obtain buy-in from clinical Brandon Theiss, Rutgers University
staff regarding the use of Lean Six Sigma Key Session Outcomes:
on nontraditional/clinical problems.
Apply Six Sigma methodology to wait
Understand and witness the results times at a service company.
of Lean Six Sigma on service-based
Analyze non-normal data.
projects, specifically clinical in nature.
Evaluate batch data based upon entire
Identify which LSS tools were used
curve as compared to point estimate.
to achieve results.
Focus Area: Lean and Six Sigma in Service
Learn how to hardwire financial savings
Audience: Service/Transactional Delivery
and avoid budget creep.

Session Level Key: B Basic I Intermediate A Advanced


Read level descriptions on page 2.

16
MONDAY, FEBRUARY 24 CONT.
IM26: Leveraging Designed 4:45 p.m. 5:30 p.m.
Experiments for Success Keynote Speaker
Scott Sterbenz, Ford Motor Company
5:30 p.m. 7:00 p.m.
Key Session Outcomes:
Conference Networking Reception
Learn how to think of unique solutions for
the response of your DOE. Chat with the conference sponsors, meet
with other conference attendees, and share
Discover how to leverage replicates when
what you learned on your first day at the
using attribute data for the response.
2014 Lean and Six Sigma Conference.
Understand why interactions are You will also have the chance to win a 50
important to consider. percent off registration to the 2015 Lean
See why center points are critical for and Six Sigma Conference, courtesy of the
accurate modeling. ASQ Six Sigma Forum. (Must be present
Focus Area: Lean and Six Sigma in Service to win.)
Audience: Manufacturing

To register for the 2014 Lean and Six Sigma Conference, call 1-800-248-1946 or visit asq.org/lssc.

17
TUESDAY, FEBRUARY 25
7:15 a.m. 8:00 a.m. IT02: True North for Sales
Breakfast in Exhibit Hall and Marketing: Hoshin Kanri
Chad Smith, CI Solutions
8:00 a.m. 9:00 a.m.
Key Session Outcomes:
Keynote Speaker
Understand what strategy deployment is
Shane A. Yount
and how level 2 evaluations can be used
Principal to deepen focus.
Competitive
See how a service firm applied the tool
Solutions, Inc.
to provide direction for its sales and
marketing team.
9:15 a.m. 10:15 a.m.
Discuss the likely expected challenges
Concurrent Sessions
as well as the likely positives that will be
I T01: Change Management experienced.

Techniques for a Novel Ground Get a solid overview and path forward
for considering alignment of sales and
Dumidu S B Ranaweera, Sigma
marketing strategies through the use
Sustainability Institute (Pte) Ltd.
of level 2 strategy deployment.
Key Session Outcomes:
Focus Area: New/Unique Applications
Understand the change management tool
of Lean and Six Sigma
set that can be used in a complete novel
Audience: Manufacturing, Service/
ground deployment of Lean Six Sigma.
Transactional Delivery, Education,
Learn about the following tools: launch
Healthcare
readiness assessment techniques (LRATs),
used to assess organization readiness; B T03: Silence the VoC and
influence mapping (iMapping), used Find Breakthroughs in Service
to convert negative stakeholders to
Phil Samuel, BMGI
neutral or positive state; list of key jump-
Key Session Outcomes:
start requirements used to aggravate
quality net savings; and methods of Determine the role of lean and Six Sigma

sustaining Lean Six Sigma by continuous as regards VoC.


engagement and innovative applications. Understand the limitations and pitfalls

Focus Area: Change Management of self-reported VoC methods.


Audience: All Industries Develop true customer needs derived
through extracting the job to be done
and outcome expectations.
Discover how to prioritize jobs and
outcome statements.
Apply the jobs and outcome statements
to develop breakthrough solutions
for service.
Focus Area: New/Unique Applications
of Lean and Six Sigma
Audience: All Industries

Session Level Key: B Basic I Intermediate A Advanced


Read level descriptions on page 2.

18
TUESDAY, FEBRUARY 25 CONT.
I T04: Quick and Simple 9:15 a.m. Noon
Simulations
Michael Thelen, Wells Enterprises
IConcurrent Workshop
Key Session Outcomes: T06: Sustaining Lean
Participate in simple, easy-to-use, and Improvements/Adding
easy-to-understand simulations. Spark to QMS
Discover how a facilitator drives learning Michael Micklewright,
to the workforce in either the shop or QualityQuest, Inc.
the office. Key Workshop Outcomes:
Receive full supporting documentation Explore the weaknesses of the
and contact information for mentorship traditional QMS and lean programs.
with running the simulations at your place Learn how lean + QMS = business
of business. management system.
Focus Area: The Human Side of Lean and See what lean brings to an ISO-
Six Sigma based QMS.
Audience: All Industries
See what an ISO-based QMS brings
I T05: Leveraging Lean to a lean program.

in a Patient-centered Experience complete systems


integration.
Medical Home
Focus Area: New/Unique Applications
Michael Parris and Jean Donie,
of Lean and Six Sigma
Banner Health
Audience: All Industries
Key Session Outcomes:
Explore how lean principles supported A Concurrent Workshop
the corporate-wide redesign of primary T07: Human Aspect of Lean
care physician offices.
Barry Carlin,
Review tools and techniques to streamline Best Performance Systems
physician office workflows in support Key Workshop Outcomes:
of the patient-centered medical home.
Discover how to look at a worker-
Describe how a remodeled care team workstation-process interface and
expands productivity and patient- identify where they hurt, how produc-
centeredness in physician offices. tivity is affected, what injury may de-
Apply lean methodologies for population velop, and how to eliminate the stress
health management in primary care. and maximize process efficiency.
Calculate the measurable benefits of Find out how to influence workers
redesign to the practice and the patient. to apply efficient work behaviors.
Focus Area: Lean and Six Sigma in Service Explore systems that take minimal
Audience: Healthcare supervisor time to identify, reward,
and influence work behavior.
Focus Area: The Human Side of Lean
and Six Sigma
Audience: Manufacturing

To register for the 2014 Lean and Six Sigma Conference, call 1-800-248-1946 or visit asq.org/lssc.

19
TUESDAY, FEBRUARY 25 CONT.
10:15 a.m. 11:00 a.m. Audience: Service/Transactional Delivery,
Refreshment and Networking Break Education, Healthcare, Government
in Exhibit Hall I T10: How Intel Applies Lean,
Six Sigma, and Common Sense
11:00 a.m. Noon
Rafael Portela, Intel Corp.
Concurrent Sessions
Key Session Outcomes:
I T08: Six Sigma and the Understand how to deploy a lean culture
Six Levels of Quality System on a service organization.
Evolution Create a continuous improvement
Phil Rosenkrantz, California State program that supports such a lean culture.
Polytechnic University Develop a foundation that may enable
Key Session Outcomes: such culture to stick.
Understand the contrasts between work- Focus Area: Lean and Six Sigma in Service
centric and systems-thinking cultures. Audience: Service/Transactional Delivery
Understand the six-level transformation I T11: Transform the Organi-
model and how it can be useful to
leaders and change agents.
zational Brain to Think Lean
Aleida Gavallas and Anit Makhija,
Gain knowledge of modern
Miami Children's Hospital
leadership theory required for
leading transformation.
Key Session Outcomes:
View the evolution of lean education
Discover the tools needed
in a healthcare organization.
to transform organizations.
Create a culture that continuously
See how the model is synergistic with
identifies and eliminates waste.
other major books and thinkers.
Utilize reward and recognition to create
Focus Area: Change Management
buy-in and commitment.
Audience: All Industries
Focus Area: The Human Side of Lean and
I T09: 3P for Hospital Design Six Sigma
Julie Tomrdle, Mick Quinn, Joanne Audience: All Industries
Young, and John Armendariz,
Exempla Saint Joseph Hospital
B T12: The Power
Key Session Outcomes: of Silent Brainstorming
Understand key concepts in lean thinking. Jd Marhevko, Accuride Corporation
Identify features of the lean 3P process
Key Session Outcomes:
and the application of lean tools: value Understand how quality and lean tools
stream mapping, spaghetti diagrams, can be applied across a supply chain
and cycle time reduction. process to dramatically reduce expenses.
Learn the advantages of lean 3P process Increase your understanding of the
in facility design. power of silent brainstorming.
See the results of several action plans Experience a live set of results across
that were generated from the 3P process. an interactive transactional process.
Focus Area: New/Unique Applications Focus Area: Lean and Six Sigma in Service
of Lean and Six Sigma Audience: All Industries

Session Level Key: B Basic I Intermediate A Advanced


Read level descriptions on page 2.

20
TUESDAY, FEBRUARY 25 CONT.
Noon 1:15 p.m. IT15: Profound Statistical
Lunch in Exhibit Hall Concepts Theory Meets Reality
Beverly Daniels, IDEXX Laboratories
1:30 p.m. 2:30 p.m.
Key Session Outcomes:
Concurrent Sessions
Understand nonhomogenous processes
A T13: London Bridge Is Falling and how they affect our understanding
of defect rates, rational subgrouping
Down: How to Hold It Up
for control charts, and tests of means
Chris Hayes, Impact Performance Solutions
(ANOVA and t-tests).
Key Session Outcomes:
Learn how to perform statistical tests and
Understand why lean programs fail.
focus improvements when the factors that
Discover what standard work for leaders, affect the mean are not the same factors
visual metrics, and accountability flow- that affect the standard deviation.
down are, and how each ensures a solid
Discover the effect of fixed and varying
structure to sustain lean efforts.
factors as well as fixed and random effects
Focus Area: Change Management and how to handle them in your analyses.
Audience: All Industries
Focus Area: New/Unique Applications
B T14: Rolled Throughput Yield of Lean and Six Sigma
Audience: All Industries
in Healthcare Revenue Cycles
Barb Cash, Deaconess Health System I T16: Using PDCA
Key Session Outcomes: for Personnel Development
See how to create a simplified rolled David Hicks, Auburn Technical
throughput yield for healthcare. Assistance Center
Examine how obtaining data from an Key Session Outcomes:
electronic medical records system will Learn fundamental PDCA thinking.
provide operating metrics for each process
See the difference between a tool focus
to be measured in the yield calculation.
and lean as a way of thinking.
Learn how to plan and prepare for the
View examples of PDCA, both good
kaizen event.
and bad.
Discover how to create synergies
Develop skills for clear communication
between disparate components of the
using the PDCA method.
revenue cycle while pushing out cultural
changes for accountability. Focus Area: The Human Side of Lean and
Six Sigma
Focus Area: New/Unique Applications
Audience: All Industries
of Lean and Six Sigma
Audience: Healthcare

To register for the 2014 Lean and Six Sigma Conference, call 1-800-248-1946 or visit asq.org/lssc.

21
TUESDAY, FEBRUARY 25 CONT.
I T17: The Power Within: 1:30 p.m. 3:45 p.m.
Finance and Accounting Go Lean
Doug Parker, Floscience
I Concurrent Workshop
Key Session Outcomes: T19: Human Factors Design
Learn why good improvement efforts in Healthcare Processes
often peak and plateau. Jayant Trewn and Todd Sperl,
Discover why even the most talented and Lean Fox Solutions
motivated operations team isnt enough. Key Workshop Outcomes:
Understand the linkage between lean Learn definitions of human
operations and financial management. factors concepts.
See how lean accounting leadership can See (observe through man-machine
supercharge your improvement program. interaction pictures) practical
Focus Area: New/Unique Applications applications of human factors
of Lean and Six Sigma techniques in healthcare processes
Audience: Manufacturing, Service/ and embedded equipment.
Transactional Delivery, Healthcare Experience real-life examples
of human factors design criteria
I T18: Doubting Six Sigma as applied in case studies at
Steve Cena, Avox Systems Beaumont Hospitals, Michigan.
Key Session Outcomes: Learn to use a human factors
Discuss why doubt and skepticism are design evaluation tool for
good for our businesses. healthcare processes.
Explore why people are naturally bad Engage in a hands-on workshop
at statistics and data analysis. to use the design evaluation tool
Examine several examples of how in an in-class simulation.
we can correctly use the tools of Six Focus Areas: New/Unique Applications
Sigma yet still succumb to our natural of Lean and Six Sigma
biases and misperceptions and reach Audience: Healthcare
incorrect conclusions.
Add critical thinking to our tool set and
better ensure the decisions we reach are
justified and correct.
Focus Area: The Human Side of Lean and
Six Sigma
Audience: Manufacturing

Session Level Key: B Basic I Intermediate A Advanced


Read level descriptions on page 2.

22
TUESDAY, FEBRUARY 25 CONT.

2:30 p.m. 2:45 p.m. IT22: Bowling Governance


Refreshment Break and Research: Logistic Regression
Nicki Brose, United States
2:45 p.m. 3:45 p.m. Bowling Congress
Concurrent Sessions Key Session Outcomes:
I T21: Using Lean and Six Understand the theory of binary
logistic regression.
Sigma to Reduce Electricity
Recognize when a binary logistic
Brion Hurley, Rockwell Collins
regression study would be the
Key Session Outcomes:
appropriate tool to use.
Learn the green wastes.
Realize how the results of a binary
Discover how to overcome a lack logistic regression study can be
of detailed data around energy usage. evaluated based on the application
Engage employees in behavior changes examples provided.
toward energy reduction. Focus Area: New/Unique Applications
Examine how to use regression analysis of Lean and Six Sigma
to predict and improve energy usage. Audience: Manufacturing
Focus Area: New/Unique Applications
of Lean and Six Sigma
Audience: Manufacturing, Healthcare,
Government

To register for the 2014 Lean and Six Sigma Conference, call 1-800-248-1946 or visit asq.org/lssc.

23
TUESDAY, FEBRUARY 25 CONT.
IT23: How to Build (and B T25: Hoshin Kanri: From
Sustain) a Culture of Lean Strategy to Personal Planning
Bruce Ennis, BE Quality Inc. Julie Miller and Meredith Brody,
Key Session Outcomes: Integrys Energy Services
Discover why lean is not meanjob Key Session Outcomes:
satisfaction and a healthy, happy work Learn how one company implemented
environment are critical to achieving Hoshin Kanri.
a healthy (and prosperous) culture of See the benefits of its execution, as well
lean. When lean is deployed correctly, as some drawbacks.
employees are excited to participate and
Discover how these concepts can be
morale improves.
presented to all levels of employees, with
Get your skin in the gamelearn careful focus on what is in it for them.
how employees must be included in
Get a road map and template to ensure
the success (or failure) of the lean
you are making the right decisions and
deployment. Lean practitioners must be
project selections with respect
allowed to own their processes. When
to company strategy or directives.
theres skin in the game humans are
Understand how an X matrix can ease
naturally engaged. They care.
the load of performance reviews and
See why dashboards are game
goal setting on both the employee and
changerswe manage only what we
the leader, and how an X matrix can help
measure. For lean to succeed there has
change management efforts from both
to be a scorecard. People need to know
the implementation teams perspective
what the score is.
and those undergoing the change.
Focus Area: The Human Side of Lean and
Focus Area: The Human Side of Lean and
Six Sigma
Six Sigma
Audience: All Industries
Audience: All Industries
I T24: A Granular Adhesion
DOE: Making the Most 4:00 p.m. 5:00 p.m.
Closing Session and Keynote Speaker
of a Sticky Situation
Richard Wiltse, Tremco Inc.
Sponsored by Minitab Inc.
Key Session Outcomes:
Learn the fundamentals of a designed
experiment.
Understand how a fractional design can
save you resources.
Explore how to utilize designs that include
hard-to-change factors and covariates.
See how a process was optimized
using DOE.
Focus Area: Lean and Six Sigma in Service
Audience: Manufacturing, Service/Transac-
tional Delivery, Healthcare, Government

Session Level Key: B Basic I Intermediate A Advanced


Read level descriptions on page 2.

24
2014 LEAN AND SIX SIGMA CONFERENCE SCHEDULE OVERVIEW 2014 LEAN AND SIX SIGMA CONFERENCE REGISTRATION FORM

FRIDAY, FEBRUARY 21 SATURDAY, FEBRUARY 22 Lean and Six Sigma Conference Promo Code: CEKEH23
Attendee Information
Lean Bronze Certification Review Program (additional fee)Friday: 8:00 a.m. 5:00 p.m. Saturday: 8:00 a.m. 5:00 p.m. February 24 25, 2014 | Phoenix, AZ (Please print the following information)
SATURDAY, FEBRUARY 22 SUNDAY, FEBRUARY 23 Sustaining Results Through a Culture of Quality
Are you an ASQ member? Yes No
Lean for Service (additional fee)Saturday: 8:00 a.m. 5:00 p.m. Sunday: 8:00 a.m. 3:30 p.m.
Registration Rates Member Nonmember Member number (if applicable): _______________________________________________
SUNDAY, FEBRUARY 23
Early-bird Rate: Ends January 13, 2014 $1,195 $1,395
Certification Exams (additional fee)10:00 a.m. First name for badge:_________________________________________________________
Meet the Keynotes Reception5:30 p.m. 7:00 p.m.
General Rate: Begins January 14, 2014 $1,295 $1,495
MONDAY, FEBRUARY 24 Mr./Ms./Mrs./Dr.:___________________________________________________________
Group Discount
Breakfast in Exhibit Hall7:15 a.m. 8:00 a.m. Groups of five or more will receive the discounted rate. All registrants must be from the Organization: _______________________________________________________________
Opening Session and Keynote Speaker8:00 a.m. 9:00 a.m. Tony KernFounding Partner and CEO, Convergent Performance, LLC same organization, and all registrations must be received at the same time to qualify for
Refreshment and Networking Break in Exhibit Hall9:15 a.m. 10:15 a.m. this discount. Address:_________________________________________ Apt./Ste.:__________________
Concurrent Sessions M01: Model for M02: Integrated Supply M03: NKOTB: New M04: The Expert M05: Using Six Sigma M06: Using Hoshin M07: Learning How to Groups (5-19) $995 each
Successful, Sustained Chain: the Power of 1 Kits on the Block Enterprise : Leveraging DMADV in Healthcare Kanri and Baldrige Read Body Language City, State/Province:__________________________________________________________
10:15 a.m. 11:15 a.m. Groups (20+) $895 each
Lean Improvement Organizational Culture Together
Zip/Postal Code: ________________________ Country: ___________________________
for High Performance Preconference and Post-conference Courses Member Nonmember
Concurrent Sessions M08: Using Value M09: LSS: A Smooth M10: The Dichotomy M11: Lean: Its About M12: LSS in Higher Phone: _____________________________________________________________________
Lean Bronze Certification Review Program (#7025) $590 $790
11:30 a.m. 12:30 p.m. Stream Mapping to Its Transition to Two New of Flexibility and the People; Its about Education: How to
Full Potential Hospitals Sustained Control the Process Begin, How to Sustain Friday, February 21 Saturday, February 22
Fax: _____________________________________ Email: ___________________________
Lunch in the Exhibit Hall12:30 p.m. 1:45 p.m. Lean for Service (#7026) $995 $1,095
Concurrent Sessions M13: Where's My M14: Applying LSS M15: Improve Stability M16: Reorganization M17: Improve Billing M18: Achieve LSS M19: Six Sigma Forum Saturday, February 22 Sunday, February 23 Concurrent Sessions You Plan on Attending
2:00 p.m. 3:00 p.m. Sensei? Tools in a Legal of Blast Furnace Using for Engaged Team Performance Using Six Priority Goals Through Speed Networking Lean Leadership Skills Workshop (#7023) $1,095 $1,295 Monday, February 24
Environment Six Sigma Performance Sigma Modular Kaizen Session Wednesday, February 26 Thursday, February 27
10:15 a.m. 11:15 a.m. M01 M02 M03 M04 M05
Refreshment and Networking Break in Exhibit Hall3:00 p.m. 3:30 p.m. Business Process Management Orientation $325 $325
Concurrent Sessions M20: Transforming M21: Design of M22: Assessing Your M23: Using Lean Six M24: New Process M25: A Starbucks M26: Leveraging Workshop (#7024) Wednesday, February 26 10:15 a.m. 12:30 p.m. M06 M07
3:30 p.m. 4:30 p.m. Mindsets and Experiments for Defect Organization Using Sigma to Improve Design: Simple Tools Beverage in Less Than Designed Experiments
Behaviors Reduction SIPOC Patient Outcomes and Methods 5 Minutes? for Success Creating and Sustaining a Lean Culture in Healthcare: $495 $595 11:30 a.m. 12:30 p.m. M08 M09 M10 M11 M12
What You Cant Learn From a Book (#7201)
Keynote Speaker4:45 p.m. 5:30 p.m. 2:00 p.m. 3:00 p.m. M13 M14 M15 M16 M17 M18 M19
Wednesday, February 26
Conference Networking Reception5:30 p.m. 7:00 p.m.
3:30 p.m. 4:30 p.m. M20 M21 M22 M23 M24 M25 M26
TUESDAY, FEBRUARY 25 Course Amount Due: $_______________
Breakfast in Exhibit Hall7:15 a.m. 8:00 a.m. 5:30 p.m. 7:00 p.m. Conference Networking Reception
Registration Amount Due: $_______________
Keynote Speaker8:00 a.m. 9:00 a.m. Shane YountPrincipal, Competitive Solutions, Inc.
Total Amount Due: $_______________ Tuesday, February 25
Concurrent Sessions T01: Change T02: True North for T03: Silence the VoC T04: Quick and Simple T05: Leveraging Lean T06: Sustaining Lean T07: Human Aspects
(Conference registration must be paid in full before the conference begins.)
9:15 a.m. 10:15 a.m. Management Techniques Sales and Marketing: and Find Breakthroughs Simulations in a Patient-centered Improvements/Adding of Lean 9:15 a.m. 10:15 a.m. T01 T02 T03 T04 T05
for a Novel Ground Hoshin Kanri in Service Medical Home Spark to QMS
Payment Information: 9:15 a.m. Noon T06 T07
Refreshment and Networking Break in Exhibit Hall10:15 a.m. 11:00 a.m. Registration must be accompanied by payment in full for all selected activities. Funds payable in U.S. dollars,
Concurrent Sessions T08: Six Sigma and the T09: 3P for Hospital T10: How Intel Applies T11: Transform the T12: The Power of Silent drawn on a U.S. financial institution. Purchase orders must be sent along with completed online registration via mail 11:00 a.m. Noon T08 T09 T10 T11 T12
11:00 a.m. Noon Six Levels of Quality Design Lean, Six Sigma, and Organizational Brain to Brainstorming to the attention of ASQ Customer Care, P.O. Box 3005, Milwaukee, WI 53201-3005; via fax to 414-272-1734,
Attn: ASQ Customer Care; or via email to asq@asq.org with LSSC Purchase Order in the subject line. 1:30 p.m. 2:30 p.m. T13 T14 T15 T16 T17 T18
System Evolution Common Sense Think Lean
Lunch in Exhibit HallNoon 1:15 p.m. All phone registrations or faxes must include the number of a major credit card that will be charged for the 1:30 p.m. 3:45 p.m. T19
registration fees (MC/VISA/AMEX accepted). Do not follow up phone, fax, or online registrations with a mail-in
Concurrent Sessions T13: London Bridge Is T14: Rolled Throughput T15: Profound Statistical T16: Using PDCA For T17: The Power T18: Doubting Six Sigma T19: Human Factors
registration. All registrations (whether phoned, faxed, mailed, or completed online) will be confirmed by mail 2:45 p.m. 3:45 p.m. T20 T21 T22 T23 T24 T25
1:30 p.m. 2:30 p.m. Falling Down: How to Yield in Healthcare Concepts Theory Meets Personnel Development Within: Finance and Design in Healthcare with a receipt and confirmation letter within two weeks of receipt.
Hold It Up Revenue Cycles Reality Accounting Go Lean Processes Cancellation requests received on or before January 27, 2014 can be done without any penalty. Any cancellations
Refreshment Break2:30 p.m. 2:45 p.m. Credit Card: MasterCard Visa American Express received January 28, 2014 or after will incur a $150 processing fee. Refunds are not granted for failure to attend
Card number:__________________________________ Expiration date:________________ (no shows), late arrival, unattended events, or early departure. Substitutions can be made anytime.
Concurrent Sessions T20: TBD T21: Using Lean and T22: Bowling T23: How to Build (and T24: A Granular T25: Hoshin Kanri:
2:45 p.m. 3:45 p.m. Six Sigma to Reduce Governance and Sustain) a Culture Adhesion DOE: From Strategy to
Electricity Research: Logistic of Lean Making the Most Personal Planning Name on card:_______________________________________________________________
(please print) FOUR EASY WAYS TO REGISTER!
Regression of a Sticky Situation MAIL: The completed registration form to: ASQ Customer Care
Keynote Speaker4:00 p.m. 5:00 p.m. Signature:____________________________________________________________________
P.O. Box 3005, Milwaukee, WI 53201-3005.
WEDNESDAY, FEBRUARY 26 If you have a disability and/or special needs, including meal CALL: ASQ at 800-248-1946 or 414-272-8575 and have credit card
Business Process Management Orientation Workshop (additional fee)8:00 a.m. 4:00 p.m. restrictions, please let us know so that we may help facilitate your information ready.
attendance at the conference. Check this box and attach information FAX: The completed registration form with credit card or purchase
Creating and Sustaining a Lean Culture in Healthcare: What You Cant Learn From a Book (additional fee)8:00 a.m. 4:00 p.m. order information to ASQ Customer Care at 414-272-1734.
regarding your needs.
WEDNESDAY, FEBRUARY 26 THURSDAY, FEBRUARY 27 WEB: Complete the online registration form at asq.org/lssc.
If you have any questions or concerns, please call ASQ Customer Care at 800-248-1946.
Lean Leadership Skills Workshop (additional fee)8:00 a.m. 5:00 p.m.
3 4
THEME AND FOCUS AREAS

ASQ members are building the future of quality.


2014 LEAN AND SIX SIGMA CONFERENCE
Sustaining Results Through a Culture of Quality

Visit asq.org/membership to join the ASQ global


Show your commitment to quality and give yourself a strong
competitive advantage. Start your own ASQ journey today!
SUSTAINING RESULTS THROUGH A CULTURE OF QUALITY
February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ The 2014 Lean and Six Sigma Conference sessions have been developed around the
theme and following focus areas.

New/Unique Applications of Lean and Six Sigma The tools and techniques
that lean and Six Sigma provide us are numerous, but greater still are the
Meet the Sponsors: areas for which they can be applied. In this area of focus, presentations go
beyond the traditional applications of lean and Six Sigma. Discover new
ways existing lean and Six Sigma tools can be applied to produce positive
outcomes or a unique best practice that clearly demonstrates customer and

Silver and Lanyard


2014 LEAN AND SIX organizational benefits.

SIGMA CONFERENCE
The ASQ Six Sigma Forum offers informal Lean and Six Sigma in Service The gains and improvements that lean and
Sponsor
Six Sigma have produced in service are ever growing. These sessions will

quality community.
and practical opportunities for Six Sigma
Minitab Inc. delivers software and services concentrate on the application of those methodologies to the area and function
professionals at any experience level to
for quality improvement and statistics
share knowledge and solutions. For more
SUSTAINING RESULTS THROUGH of service. From the financial and healthcare industries to that of government,
education. For more than 35 years,
information, visit asq.org/sixsigma. A CULTURE OF QUALITY IT, retail, or even education, these sessions will provide insight and application
thousands of distinguished organizations February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ techniques specific to nonmanufacturing industries and functions.
in more than 100 countries have turned
to Minitab for tools that help quality Change Management The work needed to achieve higher goals often
initiatives yield bottom-line benefits. For requires change. Whether anticipated or not, change can be met with
more information, visit minitab.com. resistance. Change involves both opportunity and risk, and the impact of
change exists individually and at an organizational level. Sessions in this
The ASQ Lean Enterprise Division is a global
focus area explore these elements of change and share examples that
network of professionals helping individuals
demonstrate the impact that lean and Six Sigma can have on them.
and organizations apply proven and leading-
edge lean principles and practices to achieve The Human Side of Lean and Six Sigma The power and impact of lean
dramatic results for your personal and and Six Sigma tools have been well documented over the years, but it
organizational success. For more information, takes people to implement the methodologies, effectively use the tools, and
visit asq.org/le. successfully advocate the merits of these approaches. How do you get buy-
in? How are these methodologies best supported? How do you establish

February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ


and maintain the type of culture that embraces the use and leverage of

2014 Lean and Six Sigma Conference Sponsors


SIGMA CONFERENCE these tools? Find out in these concurrent sessions.
2014 LEAN AND SIX

SUSTAINING RESULTS THROUGH

SESSION LEVEL DEFINITIONS


B Basic Participants should be able to process and make sense of the core
concepts of the subject matter. Participants will mostly be new to the field/topic.
A CULTURE OF QUALITY

I Intermediate Participants should be able to analyze core concepts and


practices of the session to resolve a problem or situation. Participants should have
some experience and are seeking more in-depth information on this field/topic.
A Advanced Participants should be able to analyze and synthesize core
concepts and practices of the session to evaluate problems and devise
solutions. Participants are seeking to add to an already deep understanding
Register by January 13, 2014 of the topic or are looking for an approach to use when teaching others. These
for early-bird rates! sessions should dedicate less time to the orientation of the audience to tools/
methodologies and more time providing details of their application and results.
asq.org/lssc
2
THEME AND FOCUS AREAS

ASQ members are building the future of quality.


2014 LEAN AND SIX SIGMA CONFERENCE
Sustaining Results Through a Culture of Quality

Visit asq.org/membership to join the ASQ global


Show your commitment to quality and give yourself a strong
competitive advantage. Start your own ASQ journey today!
SUSTAINING RESULTS THROUGH A CULTURE OF QUALITY
February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ The 2014 Lean and Six Sigma Conference sessions have been developed around the
theme and following focus areas.

New/Unique Applications of Lean and Six Sigma The tools and techniques
that lean and Six Sigma provide us are numerous, but greater still are the
Meet the Sponsors: areas for which they can be applied. In this area of focus, presentations go
beyond the traditional applications of lean and Six Sigma. Discover new
ways existing lean and Six Sigma tools can be applied to produce positive
outcomes or a unique best practice that clearly demonstrates customer and

Silver and Lanyard


2014 LEAN AND SIX organizational benefits.

SIGMA CONFERENCE
The ASQ Six Sigma Forum offers informal Lean and Six Sigma in Service The gains and improvements that lean and
Sponsor
Six Sigma have produced in service are ever growing. These sessions will

quality community.
and practical opportunities for Six Sigma
Minitab Inc. delivers software and services concentrate on the application of those methodologies to the area and function
professionals at any experience level to
for quality improvement and statistics
share knowledge and solutions. For more
SUSTAINING RESULTS THROUGH of service. From the financial and healthcare industries to that of government,
education. For more than 35 years,
information, visit asq.org/sixsigma. A CULTURE OF QUALITY IT, retail, or even education, these sessions will provide insight and application
thousands of distinguished organizations February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ techniques specific to nonmanufacturing industries and functions.
in more than 100 countries have turned
to Minitab for tools that help quality Change Management The work needed to achieve higher goals often
initiatives yield bottom-line benefits. For requires change. Whether anticipated or not, change can be met with
more information, visit minitab.com. resistance. Change involves both opportunity and risk, and the impact of
change exists individually and at an organizational level. Sessions in this
The ASQ Lean Enterprise Division is a global
focus area explore these elements of change and share examples that
network of professionals helping individuals
demonstrate the impact that lean and Six Sigma can have on them.
and organizations apply proven and leading-
edge lean principles and practices to achieve The Human Side of Lean and Six Sigma The power and impact of lean
dramatic results for your personal and and Six Sigma tools have been well documented over the years, but it
organizational success. For more information, takes people to implement the methodologies, effectively use the tools, and
visit asq.org/le. successfully advocate the merits of these approaches. How do you get buy-
in? How are these methodologies best supported? How do you establish

February 24 25, 2014 | Pointe Hilton Tapatio Cliffs Resort | Phoenix, AZ


and maintain the type of culture that embraces the use and leverage of

2014 Lean and Six Sigma Conference Sponsors


SIGMA CONFERENCE these tools? Find out in these concurrent sessions.
2014 LEAN AND SIX

SUSTAINING RESULTS THROUGH

SESSION LEVEL DEFINITIONS


B Basic Participants should be able to process and make sense of the core
concepts of the subject matter. Participants will mostly be new to the field/topic.
A CULTURE OF QUALITY

I Intermediate Participants should be able to analyze core concepts and


practices of the session to resolve a problem or situation. Participants should have
some experience and are seeking more in-depth information on this field/topic.
A Advanced Participants should be able to analyze and synthesize core
concepts and practices of the session to evaluate problems and devise
solutions. Participants are seeking to add to an already deep understanding
Register by January 13, 2014 of the topic or are looking for an approach to use when teaching others. These
for early-bird rates! sessions should dedicate less time to the orientation of the audience to tools/
methodologies and more time providing details of their application and results.
asq.org/lssc
2