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Theword"Retail"originatesfromaFrenchItalianword"retailer"meaningsomeonewhocuts
offorshredsasmallpiecefromsomething.Retailingincludesactivitiesofmarketingandselling
products orservicestoendconsumersfortheirownhouseholdorpersonaluse.Retailerisa
PersonorAgentor CompanyorOrganizationwhoisinstrumentalinreachingtheGoodsor
MerchandiseorServicestotheEndUserorUltimateConsumer.
Retail is referred to any sale for final consumption in contrast to a sale for further sale or
processing
(i.e.wholesale).
Retailerswhosellfoodproducts(foodandbeverage)totheconsumers,whichcanbe
consumed,
readilyoraftercookingarereferredasfoodretailers.
Retailingencompassesthebusinessactivityinvolvedinsellinggoodsandservicesto
consumersfor
theirpersonal,familyorhouseholduse.
OrganizedAgrifoodretailingreferstofoodandbeverageretailingbylicensedretailers
(registered
forsalestax,incometax,etc)withpropertechnicalandaccountingstandardization.
Organizedretailingreferstotradingactivitiesundertakenbylicensedretailers.
Theretailindustryismainlydividedinto:1)Organisedand2)UnorganisedRetailing
Organizedretailingreferstotradingactivitiesundertakenbylicensedretailers,thatis,
thosewhoare
registeredforsalestax,incometax,etc.Theseincludethecorporatebackedhypermarkets
andretail
chains,andalsotheprivatelyownedlargeretailbusinesses.Organized foodretailingisa
twotiermarket
supermarkets.The
supermarketgiantswieldgreatpurchasingpoweroverfarmersandprocessors,andstrong
influenceover
consumers.AndUnorganisedretailing,ontheotherhand,referstothetraditionalformatsof
lowcost
retailing, for example, the local kirana shops, owner manned general stores, paan/beedi
shops,
conveniencestores,handcartandpavementvendors,etc.
TheIndianretailsectorishighlyfragmentedwith97percentofitsbusinessbeing
runbythe
unorganizedretailers.Theorganizedretailhoweverisataverynascentstage.Thesector
isthelargest
sourceofemploymentafteragriculture,andhasdeeppenetrationintoruralIndia.
1.1GLOBALRETAILINDUSTRY
Retailing, one of the largest sectors in the global economy, is going through a
transitionphasein
India.Foralongtime,thecornergrocerystorewastheonlychoiceavailabletotheconsumer,
especially
in the urban areas. This is slowly giving way to international formats of retailing. The
traditionalfoodand
grocerysegmenthasseentheemergenceofsupermarkets/grocerychains,conveniencestores
andfastfood
chains.
Unlikefoodprocessors,foodretailingisatwotiermarketinwhichasmallnumberof
verylarge
companiescontrolalargeproportionofsupermarkets.Thesupermarketgiantswieldgreat
purchasing
poweroverfarmersandprocessors,andstronginfluenceoverconsumers.Thetraditional
grocers,by
introducingselfserviceformatsaswellasvalueaddedservicessuchascreditandhome
delivery,have
triedtoredefinethemselves.However,theboominretailinghasbeenconfinedprimarilyto
theurban
markets inthecountry.Eventhere,largechunksareyettofeeltheimpactoforganized
retailing.Thereare
twoprimaryreasonsforthis.First,themodernretailerisyettofeelthesaturation'effectin
theurban
marketandhas,therefore,probablynotlookedattheothermarketsasseriously.Second,
themodern
retailingtrend,despiteitscosteffectiveness,hascometobeidentifiedwithlifestyles.
Retailinginmoredevelopedcountriesisbigbusinessandbetterorganizedthanwhatitis
inIndia.
TheratiooforganizedretailingtounorganizedinUSisaround80to20,inEuropeitis70to
30,whilein
Asiaitcomestoaround20to80.Hencethere liesagreatscopeinIndia.InIndiathe
scenarioisquiet
unique,organizedretailingaccountsforamere5%ofthetotalretailsector.Althoughthere
arearound5
millionretailstoresinIndia,90%ofthesehaveafloorspaceareaof500sq.ft.Orless.The
emergenceof
organizedretailinginIndiaisarecentphenomenonandisconcentratedinthetop100urban
townsand
cities.
Theglobalretailindustryhastraveledalongwayfromasmallbeginningtoanindustry
wherethe
worldwideretailsalesalonearevaluedat$7trillion.Thetop200retailersaloneaccountfor
30%of
income)and
household
consumption worldwide increased 68% between 1980 and 2003. The leader has in
disputablybeenthe
USAwheresometwothirdsor$6.6trillionoutofthe$10trillionAmericaneconomyis
consumer
spending.
Inordertoappealtoallclassesofthesociety,retailstoreswouldhavetoidentifywith
different
lifestyles. In a sense, this trend is already visible with the emergence of stores with an
essentially`value
for money' image. The attractiveness of the other stores actually appeals to the existing
affluentclassas
wellasthosewhoaspiretobepartofthisclass.
Hence,theretailingrevolutionisemergingalongthelinesoftheeconomicevolution
ofsociety.
Positive forces at work in retail consumer markets today include high rates of personal
expenditures,low
interestrates,lowunemploymentandverylowinflation.Negativefactorsthatholdretail
salesback
involveweakeningconsumerconfidence.
1.2FOODRETAILININDIA
GDP.Theretail
industry is divided into organized and unorganized sectors. Organized retailing refers to
tradingactivities
undertakenbylicensedretailers,thatis,thosewhoareregisteredforsalestax,incometax,
etc.These
includethecorporatebackedhypermarketsandretailchains,andalsotheprivatelyowned
largeretail
businesses.Unorganizedretailing,ontheotherhand,referstothetraditionalformatsoflow
costretailing,
for example, the local kirana shops, owner manned general stores, paan/beedi shops,
conveniencestores,
handcartandpavementvendors,etc.
TodayIndiaisoneofthelargestretailmarketsintheworldwithhighestnumberof
retailers
(approximately100million)andtheretailoutlets(approximately15million).Thecurrent
sizeofIndias
Retailmarketisabout$28billion(Rs.1.26lakhcrore).RetailinginIndiahasbeguntomove
towards
modernization,systemizationandconsolidation.
constitutesabout62
percentofthetotalINR12000billion(USD270billion)Indianretailmarkets.Thereare
about12million
FoodretailersinIndiaand80percentofthoseareactuallymomandpopshopsrunbyfamily
members.
Themodernorganizedretailingisabout3percentofthetotal.AtKearney sglobalretail
development
indexshowsIndiaonthetopofemergingretailmarket.Retailingthroughnontraditional
channelsis
becomingmorepopular.Retailingthroughsupermarkets,hypermarkets,departmentstoresare
increasing.
TopbusinesshouseslikeReliance,Tata,andRahejasareinvestinginthissector.Theretail
sectorsalso
employover10%ofnationalworkforce.ThefaceofgroceryretailinginIndiaisseeing
thechange
becauseofthehugeinvestmentsbythecorporate,tonamethefewareRPGSpencer,Future
group,Food
Bazaar,Reliance,Subhikshaetc.Retailsectoristhefastestgrowing sectorintheIndian
economy.
Traditional markets are making way for few formats such as department stores,
hypermarkets,books
supermarkets and specially stores. International players like Tesco and Carryfour are
expectedtoenter
Indiaverysoon.Thebusinesssectorsofbankingandretailhavealwayshadcloselinks.
Financeshould
alsobemadeeasilyavailabletofacilitateexpansionandrestructuringplansundertakenby
retailers.
Thoughwithapopulationof1.14billionin2011andamiddleclasspopulationof
over400
millionsorganizedretailing(intheformoffoodretailchains)isstillinitsinfancyinthe
Country.India
has been rather slow in joining the Organized Retail Revolution that was rapidly
transformingthe
economiesintheotherAsianTigers.Thiswaslargelyduetotheexcellentfoodretailing
systemthatwas
established by the kirana (momandpop) stores that continue meet with all the
requirementsofretail
requirementsalbeitwithouttheconvenienceoftheshoppingasprovidedbytheretailchains;
andalsodue
tothehighlyfragmentedfoodsupplychainthatiscloakedwithseveralintermediaries(from
farm
processordistributorretailer)resultinginhugevaluelossandhighcosts.Thissupplemented
withlackof
developedfoodprocessingindustrykepttheorganizedchainsoutofthemarketplace.The
correction
Business(farmer
supplychain.ThoughTheIndianretailindustryisthefifthlargestintheworld.Comprising
oforganized
andunorganizedsectors,IndiaretailindustryisoneofthefastestgrowingindustriesinIndia,
especially
over the last few years. Though initially, the retail industry in India was mostly
unorganized,however
withthechangeoftastesandpreferences oftheconsumers,theindustryisgettingmore
popularthesedays
andgettingorganizedaswell.Withgrowingmarketdemand,theindustryisexpectedtogrow
atapaceof
2530%annually.
The share of milk products could have surpassed the contribution of cereals in
agricultureforthe
year20102011,in20092010vegetablesandfruitscontributedRs.1.45lakhcroretothe
economy,milk
Rs.1.49lakhcrore,andcereals1.51lakhcrores.Thefoodindustryisonarollercoasterride
asIndians
witnessinga
remarkablechangeinconsumptionpatterns,especiallyintermsoffood.Foodretailinghas
comeofage
fromaperiodwhenfooditemsweresoldinsmallroadsidegrocershops&mandis,haatsand
bazzarsby
vendors to a stage when food products (processed and groceries) are retailed through
supermarketstores
whereconsumers caninspect,selectandpickuptheproductstheylikeinacomfortable
ambienceandstill
payafairpricefortheproductandthemerchandiseandsometimesevenpaylessthan
thepricethey
strenuousand
uncomfortableaffair.Instead,itisapleasurableexperience.Fromsimpletradingactivity,
foodretailingis
nowheadingtothestatusofanindustry.
1.3INTEGRATIONOFFOODINDUSTRYTHEKEYDRIVEROFFOODRETAIL
ININDIA
IndiaisworldssecondlargestgroweroffruitsandvegetablesafterBrazilandChina.
Whilethe
agriculture sector has witnessed several leaps of innovation and technological
advancements,the
processingsectorisstillinitsinfancy.Evenwithlessthan4%processing of fruitsand
vegetables,the
Food Processing Industry sector in India is one of the largest in terms of production,
consumptionwithin
India,exportandgrowthprospects.Thegovernmenthasaccordeditahighpriority,witha
numberof
agriculturalproduce;
forminimizingpre/postharvestwastage,generatingemploymentandexportgrowth.Asa
resultofseveral
policyinitiativesundertakensinceliberalizationinearly90s,theindustryhaswitnessedfast
growthin
mostofthesegments.
Changingconsumerpreferencesduetoincreaseddisposableincome.Consumersare
demanding
widerrangeanduniquemerchandisewithconsistentqualityallunderoneroof
GradualincreasingcosmopolitizationofIndianpopulationduetowesterninfluence
and
services
Newtypesofpackagedandconveniencefoodssuchasprocessedmeatandmeat
products
requiringrefrigeratedstorageandtransportationandretailshelfspace
Asofnowtheemphasisinfoodandgroceryretailingisondrygroceries.Thewet
grocerieslike
fruits,vegetablesandmeatproductsaccountforonly35percentoftheoverallofferingof
theorganized
players.However,consumersspendingindicatethatabout40%oftotalconsumerspending
isonwet
groceries.Themajorchallengewouldthusbeputtingappropriatesupplychainmanagement
infrastructure
forwetproductsandthosewhowillbeabletodoitfasterwillhaveamajordifferentiation
advantageto
leverage.ThesignsofeliminatinginvolvementofmiddlemenamongIndianretailersare
increasingly
visible.
TheprocessedfoodmarketforIndiaisvastandtheamountofscopethatretailchains
wouldbe
exposedtoisphenomenaltakingintoconsiderationthedemographicsandraiseinstandards
ofliving.
Retailerscouldthrongthemarketwithalltheseprocessedandpackagedfoodswiththeir
privatelabels.
Withtheemergenceofthebigprivatecorporate,NGOs(NonGovernmentOrganizations)
and
Governmentorganizationsintothefoodprocessingscene,Indiaismakingbiginroadsinto
theFood
ProcessingIndustry.ThesecorporateandNGOshavereachedouttothefarmersandprovided
themwith
variousareasof
fertilizersand
pesticidesetc.
Some of the successful models are that of ITCs echoupal a model that helps the
soyabeanfarmersin
contract producing for ITC for its commodity trading business. The PEPSI
experimentingwithPunjab
farmersingrowingtherightqualitytomatoforitstomatopureesandpastes.Someofthe
leadingfood
retailchainsworking withfarmersforcontractgrowing greensforsupply totheirretail
outletsetcetc.
Thesesuccessfulmodelsarebeingreplicatedwithrequiredchangesalloverthecountry
andthefood
industryisgettingintegratedmorestrongly.
TheseadvancementshaverevolutionizedtheintegrationoftheIndianFoodIndustry
hasplayeda
vitalroleinsolving,toalargeextent,majorsupplychainissuesthatprevailed.Thetrend
isthatthese
successfulinstitutionalinterventionmodelsbereplicatedandspreadinallsegmentsofthe
foodindustry
farandwidethroughthecountrythatbenefitalltheincumbentsofthechainevolve.This
finallyhelpsthe
retailerashissupplychainbecomesmuchleanerandverticallyintegrated.Retailerisina
positiontooffer
coupleofhyper
martsindicatingtheevolutionofhypermarketsinthecountryprominentamongthemis
Giant,Metro,Big
Bazaarmodels.
Theshortageofwarehousingfacilities,coldstorageandlargescaleprocessingunits
hasobstructed
thegrowthoftheFoodRetailingIndustryinIndia.AsSupplychainisfragmented&marked
byexistence
oflargenumberofintermediaries,organizedretailinghasbeenaverytoughproposition.
Indiaisstillin
thesecondandthirdpartylogisticprovidermodewhilefourthpartylogisticmodelshave
becomeglobal
standardsforlogisticproviders.
producer
companiesandmarketing companies,helpingthemtodealwithorganizedfoodretailers
directly.
NABARDcanalsorecommendrelaxationofRs.20lakhlimitonprioritylendingwherever
afarmer
arrangementfor
creationofinfrastructuresuchasgodown,refrigerationunit,cleaning,gradingandsorting
unitsandso
on.NABARDcansponsororsupportinstitutionalsetupinruralareasforrecruitingand
training
employees for organized food retail. NABARD already has schemes for cluster
development(in
handloom sector), creation of rural god owns, cold storages and development of agri
marketing
infrastructure and development of rural marts. The new proposed schemes can be well
integratedwiththe
existingones.
Overtheyears,theincreasingliteracyintheCountryandtheexposuretodeveloped
nationsvia
satellitetelevisionorbywayoftheoverseasworkexperiences,theconsumerawarenesshas
increasedon
thequalityandthepriceoftheproducts/servicesthatisexpected.Todaymoreandmore
consumersare
vocalonthequalityoftheproducts/servicesthattheyexpectfromthemarket.Thisawareness
hasmade
theconsumerseekmoreandmorereliablesourcesforpurchasesandhencethelogicalshiftto
purchases
from the organized retail chains that has a corporate background and where the
accountabilityismore
pronounced.Theconsumeralsoseekstopurchasefromaplacewherehis/herfeedbackis
morevalued.
1.4DECADALGROWTHOFTHEFOODRETAILSECTOR
smallfarms,
managementofprocessinganddistributionchains.Evolutionofsupermarketsandfastfood
chainsisa
towardsthis
growth.
SupplySide:
The liberalization of the economy in the 1990s led to a boom in the Consumer
GoodsIndustry
withreductionsincustomdutiesandshiftfromquotatotariffbasedsystem.Entrybarriers
on
multinationalswerelargelyremovedafterwhichFoodIndustrymajorslikeKellogg s,Heinz,
Tropicana,
etc., entered the Indian food industry. This gave rise to tremendous development of
sophisticatedsupply
chain&logisticswhicheventuallyandgraduallyhasledtothegrowthinthefoodprocessing
&packaging
industry
DemandSide:
Theincreaseintheincomelevelsofmiddle&higherincomegroupsinthe1990s
coupledwiththe
reductioninpovertylevelswasamajorfactorincontributingtotheincreaseindemandfor
highquality
foodretailingservices.Changingconsumerlifestyleswiththesteepincreaseintimevalue,
widespread
changeintheIndianfamilystructurefromvastJointHindufamiliestomoremanageable
nuclearfamilies
andincreasinglevelofqualityawarenesshasalsohelpedthecauseoftheFoodRetailing
industry
considerably. Another major factor that has accelerated the growth of the Indian Food
RetailingSectorhas
beentheadventofcabletelevisionandtheincreasinginstancesofoverseastravelbyIndians
forvarious
reasons.
1.5FDIININDIANRETAILSECTOR
Indiain1997allowedforeigndirectinvestment(FDI)incashandcarrywholesale.
Then,it
required government approval. The approval requirement was relaxed, and automatic
permissionwas
grantedin2006.Between2000to2010,Indianretailattractedabout$1.8billioninforeign
direct
investment,representingaverysmall1.5%oftotalinvestmentflowintoIndia.
Singlebrandretailingattracted94proposalsbetween2006and2010,ofwhich57
wereapproved
andimplemented.Foracountryof1.2billionpeople,thisisaverysmallnumber.Some
claimoneofthe
primaryrestraintsinhibitingbetterparticipationwasthatIndiarequiredsinglebrandretailers
tolimittheir
ownershipinIndianoutletsto51%.FDIupto100%underthegovernmentapprovalroute
wouldbe
permittedinsinglebrandproductretailtrading.FDIinsinglebrandhasledtoemergenceof
someglobal
majorsinIndianmarket.However,Chinaincontrastallows100%ownershipbyforeign
companiesin
bothsinglebrandandmultibrandretailpresence.
Indianretailhasexperiencedlimitedgrowth,anditsspoilage of foodharvestis
amongstthe
highestintheworld,becauseofverylimitedintegratedcoldchainandotherinfrastructure.
Indiahasonly
5386standalonecoldstorages,havingatotalcapacityof23.6millionmetrictons.However,
80percent
ofthisstorageisusedonlyforpotatoes.Theremaininginfrastructurecapacityisless
than1%ofthe
annualfarmoutputofIndiaandgrosslyinadequateduringpeakharvestseasons.Thisleadsto
about30%
lossesincertainperishableagriculturaloutputinIndia,onaverage,everyyear.
Indianlawsalreadyallowforeigndirectinvestmentincoldchaininfrastructureto
theextentof
100 percent. There has been no interest in foreign direct investment in cold storage
infrastructurebuild
out.Expertsclaimthatcoldstorageinfrastructurewillbecomeeconomicallyviableonly
whenthereis
strong and contractuallybinding demand from organized retail. The risk of cold storing
perishablefood,
withoutanassuredwaytomoveandsellit,putstheeconomicviabilityofexpensivecold
storageindoubt.
Intheabsenceoforganizedretailcompetitionandwithabanonforeigndirectinvestmentin
multibrand
retailers,foreigndirectinvestmentsareunlikelytobeginincoldstorageandfarmlogistics
infrastructure.
Until2010,intermediariesandmiddlemeninIndiahavedominatedthevaluechain.
Duetoa
numberofintermediariesinvolvedinthetraditionalIndianretailchain,normsareflouted
andpricing
lackstransparency.SmallIndianfarmersrealizeonly1/3rdofthetotalpricepaidbythe
finalIndian
[8]
consumer,asagainst2/3rdbyfarmersinnationswithahighershareoforganizedretail.
The60%+
innovationin
Indianretailindustry.
1.6FOODRETAILINAGRA
TheOrganizedRetailSectorinAgraCityhasbeenwitnessingwindsofchangesinthe
lastcouple
ofyears.Theunorganizedretailsectorwillprobablycontinuetodominatetheretailsector
ofAgrafor
manyyearstocomedespitethesechangesastheamountofinvestmentneededtochangethe
shopping
traditionaland
modern,makingitaveryinterestingexperience.Bazaars,markets,streetvendorscoincide
withmorethe
modernshops.TheorganizedretailstoresinAgraspecializeinofferingdiverserangeof
consumer
products,bothpersonalaswellasdurable.Besides,multiplechoicesarealsoofferedin
different
merchandiselines,invariableprices.
The various products that can be availed at the Agra departmental stores are
furniture,apparel,
electronics,homeappliances,hardware,cosmetics,toiletries,photographicequipment,toys,
sporting
Agra.The
departmentalstoresinAgrahavemadeshoppingveryeasyandenjoyableforthelocalsas
wellasthose
visiting the city. Plentiful of offers on different goods and products, discounted rates
convenientshopping
experience, diverse range of goods, etc are among the various facilities that the Agra
departmentalstores
bringforconsumers.TheretailindustryinAgrawillexpandby40percentmorethanits
existingsize
duringthenextfiveyears.Organizedretailwillgrow15percentintheAgrametropolitan
region.Real
EstateinAgrawillwitnesstremendousdevelopmentofretailanditsassociatedbenefits.
Currently
organizedretailingaddsuptoonly2percentinAgrathecitywhichgeneratesmostofits
revenuefrom
tourism.InAgrathereis600,000squarefeetdestinationretailmall,withhypermarkets,
departmental
stores,brandstores,andentertainmentanddiningoptionsIndia'sexpandingeconomyisalso
helpingreal
estateinAgratodeveloptoitsfullpotential.Theeconomyisboomingprimarilydueto
theexportof
servicesfromIndiatothedevelopedcountries.Theoutsourcingboomhasincreasedthe
quantityof
disposableincomefromtheIndianpopulation,whichinturnhasledtotheconstructionof
innovative
shoppingmallsandhighendresidentialcomplexes.AsignificantproportionoftheIndian
populationlives
inurbanareas;thiscreatesademandforresidentialpropertiesinAgracity.Thepremium
residential
propertyaddressesincludevalueaddedextraslikeroundtheclocksecurity,powerbackup,
marketand
shoppingmallsinsidethebuildingcomplex.
1.7FOODRETAILINDELHINCR
DelhiNCRcontinuedtobethepreferenceforretailerstoconsolidatetheirpositionin
termsof
newacquisitionsandstoreclosuresforunderperforminghighrentalstores.Retailerfocus
continued
onprimemicromarketslikeSouthDelhi,NH8GurgaonandCentralDelhi.Themallcluster
inthe
SaketDistrictCentre,locatedinSouthDelhi,hasemergedasoneofthemostprominent
retail
destinationsforNCRintermsoforganizedretailspace.SelectCityWalkcontinuestoattract
high
footfallsduetoitspositioning,brandmixandongoingpromotionalactivities.Itcontinues
tobea
preferreddestinationforbrandslookingtomaketheirretailforayintothecountry.TheDLF
Placein
SakethascreatedadistinctidentityforitselfthroughitsfoodcourtandpopularF&Boutlets.
Hard
RockCafehaslaunchedtheirfirstoutletforDelhiNCRinthisshoppingcentre.DKNY
Accessories
hasalsoopeneditsfirstretailoutlethere.RetailexpansionintheNCRisprimarilyplanned
inthe
newmalls.Anestimated75mallswouldbeplacedinNCR.
Delhi,amoderncosmopolitancity,isthebestexampleofamultiethnicamulti
cultural
societywithaneverexpandingeconomy.Beingthecapitalcosmopolitanmixfromacross
the
country.Delhiisrankedasthesecondlargestmarketinthecountryintermsofsizeand
qualityof
activityinthe
country.Withlowfootfallbecomingathingofthepast,retailersinDelhiNCRregionare
embarking
onanexpansiondriveandtheregioniswitnessingapickupinretailrentals.Netabsorption
recorded
intheDelhiNCRretailmarketwas622,001sqftin2011.TheDelhiNCRretailmarket
witnessedsix
mallcompletionsinfirstquarter2011.Also,newmallsbecameoperationalwithoccupancy
levelsin
therangeof710percent.
Hence Food Retail is very large segment of the total economic activity of India,
accounting63
percentoftotalRetailsalesintheeconomy,andduetoitsvastemploymentpotential,it
deservesvery
specialfocus.