Академический Документы
Профессиональный Документы
Культура Документы
Submitted in the partial fulfillment for the requirement of the award of degree of
Bachelor of Business Administration
I Rajesh Kumar student of BBA 5TH Semester declare that I have done
the Project on LOAN SCHEMES OF KCCB has been personally done
by me under the guidance of Prof. MINAKSHI. All the data represented
in this project is true & correct to the best of my knowledge & belief.
I also declare that this project report is my own preparation and not
copied from anywhere else.
I also thank Prof. MINAKSHI who has sincerely supported me with the
valuable insights into the completion of this project.
RAJESH KUMAR
PREFACE
THE KCCB Provide various types of services such as saving and current
account, safe deposit locker and loan to its customers.
KCCB offer various loan schemes to its customers such as House loan,
Education loan, Consumer loan, Crop loan etc. This project helps me to
know different type loans preferred by different customers. And also
satisfaction level of customer from KCCB Lending policy.
Table of Contents
INRODUCTION
The history of banking in each country runs in lines with the development
of trade and industry, and with the level of political confidence and
stability. The ancient Romans developed an advanced banking system to
serve their vast trade network, which extended throughout Europe, Asia
and Africa.
Modern banking began in Venice. The word bank comes from the Italian
word ban co, meaning bench, because moneylenders worked on
benches in market places. The bank of Venice was established in 1171 to
help the government raise finance for a war.
The bank of England was formed in 1694 to borrow money from the
public for the government to finance the war of Augsburg against France.
By 1709, goldsmith were using bank of England notes of their own
receipts.
New technology transformed the banking industry in the 1900s round the
world, banks merged into larger and fewer groups and expanded into other
country.
1.2 BANKING STRUCTURE IN INDIA:
Banks fulfills the role of a financial intermediary. This means that it acts
as a vehicle for moving finance from those who have surplus money to
(however temporarily) those who have deficit. In everyday branch terms
the banks channel funds from depositors whose accounts are in credit to
borrowers who are in debit. Without the intermediary of the banks both
their depositors and their borrowers would have to contact each other
directly.
Before few decades there existed some influential people who used to
land money. But a substantially high rate of interest was charged which
made borrowing of money out of the reach of the majority of the people
so there arose a need for a financial intermediate.
The Bank have developed their roles to such an extent that a direct
contact between the depositors and borrowers in now known as
disintermediation.
INDIAN BANKING SYSTEM:
Reserve Bank of India
Central co-op
Commercial Banks
Banks and Primary
State co-op Commercial Banks Cr. Societies
Banks
Indian Foreign
ICICI etc.
Indora Banking Union was merged and 2nd Branch of the Bank opened at
Nurpur in Jan1956
Palampur Banking Union was merged and 3rd Branch of the Bank opened at
Palampur in Jan1957
The Bank suffered losses because of the partition in 1947 to the tune of
In Mar 1962, the bank suffering from the setback of partition was granted
Rs.4.09 Lacks by the Govt.
Govt. also provided Interest Free Relief Loan of Rs.3.98 Lacks and Govt. of
India Loan of Rs.4.97 Lacks @ 3.87% in 1962 in 1971-72
The Bank entered into the deposit mobilization scheme of Pong Dam Area
aggressively and secured maximum share of Deposit Bank Deposits
increased from Rs. 256 Lacks in 1971-72 to Rs. 1054 lacks in 1973-74.
1.4 COMPANY PROFILE:
THE KANGRA CENTRAL CO-OPERATED BANK LTD. started
in a very humble way as a small Thrift/Credit Society in March, 1960 by
a few friends of District Kangra of Himachal to help out the people of
Himachal residing in Delhi to uplift their economic conditions and tide
over the financial hardships. Dedication, sincerity and honesty of these
members/associates brought rich fruits and this Thrift/Credit Society grew
up into a big society within twelve years after its formation and successful
running was converted into a primary urban Cooperative Bank in 1972 by
RBI and was permitted to carry out banking activities including
acceptance of deposits from public (non-members) by opening their
Saving, Current and RD A/cs. Twenty three years there from in June
1995 it was granted a license to carry out the banking business by the
Reserve Bank of India. Thereafter, it was granted license to
open branches and consequently six more branches were added in
February, May, December 1996, June 1998 ,October 2008 and the last
one in July 2009. In May 1970 it purchased Paharganj building and
reconstructed the same in 1993. In October, 1997 it purchased the present
premises at Janakpuri to set up administrative and HO. Central accounts
and Personnel department are functioning from this building. It has a
board meeting room. One branch also functions here.
The main branch along with its service branch, arbitration and
recovery department is situated in its own three storied building at
Paharganj.
AGBM and elections, audit etc. are held on regular intervals. Bank is
giving dividend to its Share-holders regularly and lastly declared @ 18%
the highest declared/paid so far. Bank has also introduced three schemes
of welfare nature for its shareholders. First one is where grant of Rs
20,000/- is given to the nominee of the deceased members and no interest
is charged up to 50000/- liability in case of death of the member, the
second one is where scholarship @ Rs.150/- and Rs.200/- per month is
given to the brilliant wards of the members and staff and the third one is
to give one time incentive to those wards of members / staff who get 90
% marks in Board examination. Amount of incentive is Rs.3100/- and
Rs.5100/- for 10th and 12th class respectively
All the branches of the bank remain open for six days a week with full
day banking service on Saturday. For the convenience of its customers it
is having agency arrangement with HDFC Bank which enables the bank
to issue Demand Drafts on HDFC branches across the country, to arrange
collection of out-station cheques within a week or ten days.
Bank is also maintaining C-SGL A/c with HDFC and also participates in
the non-competitive bids of RBI for the purchased of Govt. Securities.
For its employees bank has introduced several good schemes like cover
of medical claim insurance, covering expenses up to 3.00 lacs requiring
hospitalization of the employee, his or her spouse & up to two childrens.
Facility of housing loan up to ten lacs is also available for the staff.
It has in place well defined service rules which ensure career growth to its
employees. It also celebrates annual day in which awards for best branch,
workers etc. are also given.
Bank has also introduced welfare schemes for its employees which
includes grant of Rs.1 lacs on death and on permanent disability on duty.
Additional reimbursement is also given in case of serious deceases like
heart, kidney transplantations, cancer, T.B. etc.
In order to improve the knowledge of the staff guest lectures are also
arranged on important topics related to the banking activities from time to
time.
FINANCIAL POSITION
AS ON 31.03.2016
MISSION
The economic development of any country depends on the extent to which its
financial system efficiently and effectively mobilizes and allocates resources. There
are a number of banks and financial institutions that perform this function; one of
them is the development bank. Development banks are unique financial institutions
that perform the special task of fostering the development of a nation, generally not
undertaken by other banks.
VISION
To Strengthen And Upgrade It System In The Bank.
Savings Account
Knowledge Centre
Equities & Derivatives
Current Account
Plus Current Account
Trade Current Account
Premium Current Account
Regular Current Account
Apex Current Account
Max Current Account
Reimbursement Current Account
Financial Planning
Fixed Deposit
Regular Fixed Deposit
Super Saver Account
Sweep-in Account
Recurring Deposit
Demat Account
Safe Deposit Locker
B. Loans
Personal Loans
Home Loans
Two Wheeler Loans
New Car Loans
Used Car Loans
Overdraft against Car
Express Loans
Loan against Securities
Loan against Property
Commercial Vehicle Finance
Working Capital Finance
Construction Equipment Finance
E. Payment Services
Net Safe
Prepaid Refill
Bill Pay
Direct Pay
Visa Money Transfer
E-Monies Electronic Funds Transfer
Excise & Service Tax Payment
G. Cards
Silver Credit Card
Gold Credit Card
Woman's Gold Credit Card
KCC Bank Idea Silver Card
KCC Bank Idea Gold Card
Customers are most important visitors in our premises they are not dependent
on us we are dependent on them. We are determined to serve them in
particular and our community as a whole in general with smile to their utmost
satisfaction through cooperatives.
The Bank will provide to the prospective customers details of the documents
required for identification of the person/s opening the account in addition to
a satisfactory introduction. Documents normally accepted are the current
Gas/Telephone/Electricity Bill or voter's identity card or driving license or
pass port or Ration card etc.
The account holder is required to maintain minimum balance in the account,
as specified by the Bank from time to time. Bank has discretion to change
the above norms and levy charges for non-compliance of the same.
However, adequate notice will be given informing the change/s. Interest as
prescribed by RBI is paid on half yearly basis on minimum balance between
the 10TH day and last day of the month, provided it works out minimum
Re.1.
Cheques, Dividend warrants drawn in the name of account holder/s will only
be collected through the account. (Financial instruments endorsed in favor of
the account holder/s will not be collected through SB account.)
Current Account: -
Current Accounts are designed to meet the needs of such sections of the
public who operate their account regularly and frequently i.e. Traders,
Businessmen, Corporate bodies or the like who receive money and make payments
very often. Current accounts are suitable to such category of customers as there are
no restriction on the number of withdrawal or deposit. Current accounts can be
opened by individuals, partnership firms, Private & Public Ltd Co., HUFs, /
Specified associates, Societies, Trusts, etc.
As required by law, while opening the account, we will satisfy ourselves
about the identity, including verification of address of the person/s seeking to open
an account to assist in protecting the prospective customers, public and ourselves
against fraud and other misuse of the Banking system duly observing the KYC
guidelines of RBI.
The Bank requires satisfactory introduction of the person/s opening the account
by a person acceptable to the bank.
The Bank is required to obtain 2 photographs of all the person/s who is opening
and operating the account.
The Bank will provide to the prospective customers details of the documents
required for identification of the person/s opening the account in addition to a
satisfactory introduction. Minimum Balance as stipulated from time to time is
required to be maintained by the customers.
The applicant (i.e. account opener) should declare in the account opening form or
separately that he is not enjoying any credit facility with any bank and if he does
enjoy any facility he should declare full particulars thereof indicating the name of
the bank, branch where from he has availed these facilities and also submit no
objection certificate from financing bank/institution.
Stop Payment facility The bank will accept stop payment instructions from the
depositors in respect of cheques issued by them (subject to maintenance of
required balance). Charges as specified will be recovered.
The deposits received by the bank for a fixed period withdrawable after the expiry
of the fixed period and include deposits such as Recurring / Fixed /Term etc.
As required by law, while opening the account we will satisfy ourselves about the
identity, including verification of address of the person/s seeking to open an
account to assist in protecting the prospective customers, public and ourselves
Against fraud and other misuse of the Banking system duly observing the KYC
guidelines of RBI.
The Bank requires satisfactory introduction of the person/s opening the account
by a person acceptable to the bank.
The Bank is required to obtain 2 photographs of all the person/s who is opening
and operating the account.
The Bank will provide to the prospective customers details of the documents
required for identification of the person/s opening the account in addition to a
satisfactory introduction by Persons & entities already having operative accounts
such as SB, current account etc. need not provide the above documents for opening
of the Term Deposit accounts.
Deposits are renewed by the bank on due dates on request. Wherever the
depositor has executed the option of automatic renewal in the account opening
form, the bank may renew the deposit until the instructions are revoked in writing.
The bank intimates the depositor in advance regarding the date of maturity.
Presently, if the total interest on deposits, per depositor per branch per financial
year exceeds Rs.5000/-, the same is subject to Tax deducted at source (TDS) at the
rate stipulated by the Income Tax authorities.
The depositor may furnish declaration in form No.15-G/ 15-H preferably at the
commencement of the financial year for receiving interest on deposits without
deduction of tax.
The Bank will issue TDS certificate for the tax deducted.
JOINT ACCOUNTS:
Deposit accounts can be opened by an individual in his own name or by more than
one individual subject to maximum of four persons, known as joint account. SB
account can be opened by a minor jointly with natural guardian or with mother as
guardian.
The joint account opened by more than one individual subject to a maximum of 4
persons can be operated by single individual or by more than one individual
jointly. The mandate for operating the account can be modified with the consent of
all the joint account holders. In case of SB account opened by minor jointly with
the natural guardian the operation is by the natural guardian only.
Transfer of accounts:
Addition of names:
The Bank may at the request of the depositor/s allow addition of name/s subject to
the condition that the total number of depositors does not exceed four in case of
both the SB, CA & Term deposits.
Deletions in name/s of depositor/s are also permitted, subject to the condition that
one of the original depositors should continue to be a depositor.
The changes if any with regard to the deposit schemes and other related services,
shall also be communicated upfront and shall be prominently displayed. The same
may also be published in newspaper.
Customer Information:
The customer information collected from the customers shall not be used
for cross selling of services/ products by the bank, subsidiaries &
affiliates. If the bank proposes to use such information, it shall be with
the consent of the account holder/s.
The Bank shall not disclose details / particulars of the customers' accounts to a
third person or party without the express or implied consent from the customer.
However, there are some exceptions viz. Disclosure of information under
compulsion of law, where there is a duty towards the public to disclose and where
interest of the bank requires disclosure.
Inoperative accounts:
SB & CA accounts in which there are no operations for a period of 2 years and
above from the date of last
KCC Bank began its operations in 1960 with a simple mission to be a "World-class
Indian Bank". They realized that only a single-minded focus on product quality and
service excellence would help us get there. Today, they are proud to say that they
are well on our way towards that goal. It is extremely gratifying that their efforts
towards providing customer convenience have been appreciated both nationally and
internationally.
QUALITY POLICY
SECURITY: The bank provides long term financial security to their policy. The
bank does this by offering life insurance and pension products.
TRUST: The bank appreciates the trust placed by their policy holders in the bank.
Hence, it will aim to manage their investments very carefully and live up to this trust.
INNOVATION: Recognizing the different needs of our customers, the bank offers
a range of innovative products to meet these needs.
CHAPTER 2
2.2 LOAN SCHEMES OF BANK:
HOUSE LOAN:
Purpose:
Eligibility:
Any individual of 21 year and above but less than 65 years having
regular and steady income is eligible for house loan.
Repayment period:
MORATORIUM PERIOD:
For construction of house, purchase of a flat/house on installment
basis from Govt., housing society, public agency etc. maximum
moratorium permitted 18 months from the date of 1st disbarment or
till 2 months after completion of construction, whichever is earlier.
For other purpose one month after the date of full disbursement.
GOVT. EMPLOYEES:
RATE OF INTEREST:
Are applicable as per H.O. Circular and subject to change from time to
time.
EDUCATION LOAN:
OBJECTIVE:
ELIGIBILITY:
Course eligibility:
I. School education including +2 stage.
II. Graduation courses.
III. P.G. courses.
IV. Professional courses: Engineering, Medical, Agriculture,
Law, Management etc.
V. Course like CA, CS, ICWA etc.
VI. Course conducted by IIM, IIT, NIFT, NIFD etc.
VII. Evening courses of approved institution.
VIII. Courses offered by national institute & other private reputed
institute.
Student eligibility:
OBJECTIVE:
The scheme aims at providing adequate and timely credit for the
comprehensive credit requirements of farmers for taking up agriculture
and allied activities under single window, with flexible and simplified
procedure, adopting whole farm approach, including the short-term
credit needs and reasonable component for consumption needs, through
KISAN CREDIT CARD including repayment of farmers dues to non-
institutional lenders.
SSI LOANS:
OBJECTIVES:
AREA OF OPERATION:
Eligibility:
VEHICLE LOAN
CONSUMER LOAN
PERSONAL LOAN TO GOVT. EMPLOYEES
AAM ADMI KI RINN YOJNA
SELF HELP GROUPS
CASH CREDIT LIMIT
LOAN FOR PROFESSIONALS FOR ACQUIRING OFFICE
PREMISES, MACHINERY, TOOLS & EQUIPMENTS
CHAPTER -3:
RESEARCH METHDOLOGY:
OBJECTIVE OF STUDY:
Each and every project study along with its certain objectives also have scope for
future. And this scope in future gives to new researches a new need to research a
new project with a new scope. Scope of the study not only consist one or two future
business plan but sometime it also gives idea about a new business which becomes
much more profitable for the researches then the older one.
Scope of the study could give the projected scenario for a new successful
strategy with a proper implementation plan. Whatever scope I observed in my
project are not exactly having all the features of the scope which I described above
but also not lacking all the features
- Research study could give an idea of network expansion for capturing more
market and customer with better services and lower cost, without
compromising with quality.
- In future customer requirements could be added with the product and services
for getting an edge over competitors.
- Factors which are responsible for the performance for bank can also be used
for the modification of the strategy and product for being more profitable.
- Factors which I observed while doing project study are following-
Loan schemes of bank
Competitor
Advertisement/promotional activities
1. PRIMARY DATA:
Observation method
Structured questionnaire
Interview method
2. SECONDARY DATA:
Sample units:
The study population includes the customers of the bank and sampling
unit for study was individual customer.
SAMPLE SIZE:
50 Respondents.
CHAPTER-4:
Other 2 4%
4%
26%
20%
House loan
Personal loan
consumer
Education
Vehicle
16%
Other
22%
12%
46% 16%
8%
14% LESS THAN 1,00,000
40%
FROM 1,00,000 TO 5,00,000
FROM 5,00,000 TO 10,00,000
MORE THAN 10,00,000
38%
20%
12%
68%
INTERPRETATION: 68% people say yes, 20% say no and 12% say
no idea.
5: Preferable term of loan.
16%
20%
64%
PERCENTAGE OF RESPONDENT
68%
PERCENTAGE OF RESPONDENT
% OF RESPONDENT
22%
10%
YES NO NO IDEA
CATEGORY
60%
50%
% OF RESPONDENT
40%
60%
30%
20%
26%
10% 14%
0%
LESS THAN 10 FROM 10 TO 20 MORE THAN 20
DAYS DAYS DAYS
NO. OF DAYS TAKEN
24%
24%
53%
80%
60%
40%
20%
0%
Always Sometime Never
CUSTOMERS WHO LIKE TO REFER BANK TO OTHER
Every work has its own limitation. Limitations are extent to which the
process should not exceed. Limitations of this project are:
1. The study is based on the data of past three or four years only.
1. Majority (26% as per the study) of the respondent were having housing loan
from this bank.
2. Most (64% as per the study) of the people prefer to take long term loan which
is more than 5 years.
3. There is a very simple procedure followed by bank for loan.
4 Easy repayment and less formalities are the main factors determining
customers selection of loans.
5 Quality of services provided by the staff is satisfactory because bank is catering
to a small segment only and the customers are properly dealt with.
6. Customers are satisfied with the mode of repayment of installments.
7. Average time for the processing of loan is less. i.e. approx. 10 days.
5.3 SUGGESTIONS:
1. The bank should provide life time valid ATM card to all its customers.
2. The bank should plan to introduce new schemes for attracting new
customers and satisfying the present ones.
WEB REFERENCES
http:www.kccb.com
www.ijsrp.org
www.programmer2programmer.net
Annexure-2
Questionnaire
1. QUESTIONNAIRE
Dear Sir/Madam,
Name: ..
Address: ..
Contact No :( O) (M)
City: ...............Pin: .State:
Excellent
Good
Average
Poor
Date:
Place: Signature
Thank You
(55)