RAC INTERNATIONAL

High
Thana
LevelGhunaim
Design
The Purpose of this document is to give an overview of the intended path
Thana@ghunaim.org
towards addressing issues that might hinder the success of the project
Champlain College
Table of Contents
What to Expect in this Report....................................................3
High Level Design Road Map......................................................4
Constraints............................................................................... 4
Objectives................................................................................5
Recommendations Summary......................................................5
Implementation Strategy...........................................................6
Cost of Implementation.............................................................8
What to Expect in this Report.
This report will provide an overview of the intended plan to address the
issues that might hinder the success of the implementation of the RAC
international project. This project is aimed at transferring all current
resources, seminars and activities into an online format.
This report will include:
High level Road map, providing a timeline of the implementation
of the recommendations.
Constraints, listing the constraints that were a factor in making
decisions
Objective, detailing the business needs and the intended
objectives to be achieved through this project.
Recommendation summary, providing a summary of the
recommendations and their alignment criteria.
Implementation strategy, detailing the rationale and the strategy
of how the recommendations will be implemented.
Cost of implementation, provides an overview of related costs.

 High Level Design Road Map

Constraints
Constraint Details Implications

Immigratio Immigration set Candidates will not be able to be

n laws new policies that enrolled in the program officially
will restrict the and will not be able to conduct
evaluation the evaluation of the clusters
process to
candidates
physically residing
in Canada
Candidates The selling point Candidates will have to be
access to of the Champlain physically present in order to get
facilities RAC program is access to facilities.
the well-equipped
facilities. The
program wants to
provide access to
the same facilities
to all candidates
Objectives
Business Needs Objectives
Preferen Candidates 80% of candidates use online
ce need preference of use resources
of online
recourses
Learning Quality of content 100% of candidates attending
need and evaluation online seminars achieve the same
improves learning outcomes as those
Clusters delivered attending in class
online and in 100% of the content developed is
class both updated by CS to be delivered
achieve the same online as well as in class
outcomes

Performa Online resources 75% of resources are used by

nce are utilized by current candidates
Need Content 100% of communication,
specialists, assignment submission, and
current academic updates is done through
candidates and LMS
prospective
candidates

Business Increase in Increase the enrolment rate by

need enrollment in the 100% (one entire cohort) one year
ITNM program after the project implementation
increase in Decrease the dropout rate from
candidate 25% to 8% in the academic year
retention following the project
implementation
100% of candidates complete the
program within a maximum period
of 1 year

Recommendations Summary
Initial Alignment Criteria (1 is low and 4 is High) Strength
recommendatio Feasibility Realistic Compatible Relativity
n
1. Transfer the 4 4 4 4 16
classroom
seminars and
class activities
into online
format
2. Create a 4 4 3 3 14
structured
internship
program
3. Update the 4 4 4 4 16
website
4. Hire More 4 4 4 4 16
RAC advisors
5. Negotiate 2 2 4 4 12
possible
consequences
for in-active
candidates
6. Pedagogical 4 4 4 3 15
Training

Implementation Strategy
Recommendation 1
Title Transfer the classroom seminars and class activities into online
format
Description All resources will be made available online in a flexible and
and Rationale interactive way. By doing so, all prospective and current
candidates will have access to the resources anytime, anywhere.

Timeline April 2017 to December 2017

Addressed Increase the enrolment rate by 100% (one entire
Objectives cohort) one year after the project implementation
Decrease the dropout rate from 25% to 8% in the
academic year following the project
implementation
100% of candidates complete the program within a
maximum period of 1 year
Implementatio An instructional designer will be hired on a one-year
n Strategy contract basis. The Instructional designer will work closely
with the content specialist and RAC advisor to develop the
online resources.
Target Current and Prospective candidates
Population

Recommendation 2
Title Create a structured internship program
Description Create a structured internship program that will act as an
and Rationale incentive
For prospective candidates, giving them an opportunity to
gain Canadian experience as well as a clearer idea of the
job market and placement rates
Timeline Implemented by September 2017
Addressed Increase the enrolment rate by 100% (one entire
Objectives cohort) one year after the project implementation
Decrease the dropout rate from 25% to 8% in the
academic year following the project
implementation

Implementatio The RAC advisor and content specialist will enhance the
n Strategy current internship program available. The program will
have a set of objectives and deliverables that candidates
are expected to complete.
Candidates that are already employed can arrange with
the RAC advisor so that they can fulfill their internship
requirements through their current job if they wish to do
 so
Target Current and Prospective candidates
Population

Recommendation 3
Title Update the website
Description The website should reflect the requirements, duration and
and Rationale expectations of the services that the candidates should expect in a
more detailed manner. It should also be updated to allow
prospective and current candidates access to the newly added
resources as well as being user friendly.
Timeline May 2017 September 2017
Addressed 80% of candidates use online resources
Objectives 75% of resources are used by current candidates
100% of communication, assignment submission,
and academic updates is done through LMS
Implementatio The RAC advisor will enhance the current internship
n Strategy program available. The program will have a set of
objectives and deliverables that candidates are expected
to complete.
Candidates that are already employed can arrange with
the
Target Current and Prospective candidates
Population

Recommendation 4
Title Hire More RAC advisors
Description Currently RAC advisors are involved in multiple services. For the
and Rationale implementation of the online resources to be more effective, the
RAC advisor should be dedicated to one service only. S/He will
oversee the logistics of both online and in-person services
provided and keep track of updates, training and retention needs
Timeline June 2017
Addressed 100% of candidates complete the program within a
Objectives maximum period of 1 year
100% of the content developed is updated by CS to
be delivered online as well as in class
Implementatio HR can be notified of the changes and needs and are
n Strategy expected to deliver them on time.
Target RAC Advisors
Population

Recommendation 5
Title Negotiate possible consequences for in-active candidates
Description Negotiate with the ministry the ability to set time
and Rationale limits for program completion
Negotiate financial penalties that candidates will
have to pay if they do not show for a course they
registered for
 Set an expiration date for the validity of the
validation interview or competencies completed
Timeline June 2017-August 2017
Addressed Decrease the dropout rate from 25% to 8% in the
Objectives academic year following the project
implementation
100% of candidates complete the program within a
maximum period of 1 year

Implementatio The RAC advisor will draft possible consequences that can
n Strategy be implemented and will communicate them with
pedagogical advisor who will then finalize the
consequences that can be negotiated with the ministry or
that can be implemented without the need of the
ministrys approval.
Target Current and Prospective candidates
Population

Recommendation 6
Title Pedagogical Training
Description Delivering online courses and seminars has different
and Rationale requirements, content specialists should be aware of these
requirements in order to develop material that can be delivered in
both formats and be able to deliver online material as effectively
as in-person.
Timeline Recurring activity, ideally conducted in August of every
year
Addressed 100% of candidates attending online seminars
Objectives achieve the same learning outcomes as those
attending in class
100% of the content developed is updated by CS to
be delivered online as well as in class

Implementatio Content specialists will be provided access codes to online

n strategy training and will be required to finish it on time
Target Content specialist
Population

Cost of Implementation
During the analysis and recommendation design phase, our attempts were
to keep costs to a minimum. The following assumption were made
- Any web development, or website updates is done by the Current IT
department
- Graphics and illustrations for online resources are created by
Graphics designers currently hired by Champlain
- Each cluster requires 3-15 hours to be completed that is an average
of 9 hours per cluster
- A total of 9 Clusters will be designed for online accessibility
- No new content specialists or instructors will be hired
 - The current RAC advisor will be in charge of both in-person services
and online services.
- LMS implementation is a part of a different project.

Thus the costs of implementation can be summarized in the following

table

Resource Units/ personnel Rate Cost

Online Training 7 $270 $1890
Instructional 1 $86000 $86,000
Designer

Total $87,890

* Given the fact that there are 9 clusters each is 9 hours long on average, we found that it will be
more cost effective if an instructional designer is hired on a one-year contract base to develop the
online resources. The annual salary of an instructional designer is estimated at 86,000$.