JOB DESCRIPTION

The Business Resource Center Relationship Manager (BRC RM) proactively manages
a book of business of approximately 350 clients to deepen and retain relationships
through credit, deposit and other banking products; doing so within a virtual team
environment with a focus on contacting every client once per quarter and utilizing
strong business acumen. Partners closely with the branches to provide support in all
stages of the credit and risk processes while establishing rapport to build and maintain
positive relationships with internal and external partners. Resolve client issues and
execute appropriate action. Partners with various functional groups and lines of
business throughout the bank for cross sell opportunities.

ESSENTIAL JOB FUNCTIONS

Actively manages a book of approximately 350 business banking clients whose
annual sales are between $1 - $3MM
Grows and maintains a profitable book of business by proactively reviewing
client's current and changing financial needs, and promoting products and
services to profitable clients and partners with Business Banking, Cash
Management, Key Merchant Services and other centers of expertise to best
meet client needs.
Understands credit needs and in partnership with the credit specialist, is able to
explain/translate complex financial instruments clearly, ensuring client
comprehension and knowledge.
Partners with credit specialist to review personal and business financial data to
deepen client relationships.
Meet and exceed individual sales goals while contributing to the overall sales
success of the team.
Effectively builds clients relationships in a fast paced, virtual environment
through both telephone contact and e-mail correspondence.
Recognizes client needs and opportunities to offer additional or enhanced
products and services.
Ensures that all clients within the individual BRC RM book of business are
contacted quarterly to maintain and expand client relationships by proactively
reviewing client's current and changing financial needs and offering the
appropriate solutions through products and services.
Develops and maintains an in-depth knowledge of competitive products and
services as well as knowledge of competitors.
Embraces a teamwork attitude and enhance the professional atmosphere that
leads to a successful sales environment.
Adhere to established policies and procedures related to sales, regulatory
compliance, quality, and sales client contact strategy.
REQUIRED QUALIFICATIONS
BA/BS degree or equivalent relevant business experience.
Minimum three years of sales experience required.
Excellent verbal and written communication skills.
Demonstrated strong customer service skills.
Demonstrated success in cross-selling, up-selling and sales referring.
Ability to work in a dynamic, fast paced, high pressure environment.
Excellent phone communication skills.
Demonstrated success meeting established sales/referral goals

JOB SKILLS CHECKLIST

SKILL EXAMPLE
Persuading others Persuading clients or prospects that Bank of
Americas products, services and solutions
are better than the competitors
Interacting with people at different levels / Interacting with clients to uncover their
advising people / meeting people / selling financial needs, deepen relationships and
products advising on the best financial products,
services and solutions (clients vary from
students, professionals to top entrepreneurs)
Listening to others Listening to others to understand problems,
identify needs and offer best possible services
and solutions etc.
Handling complaints Listening, recording, solving or escalating
clients complaints (ex- bank fees, suspected
fraud, dissatisfaction etc.)
Developing a climate of enthusiasm, Always work with a cheerful never give up
teamwork, and cooperation attitude to welcome and help clients, and
support coworkers to build teamwork and
cooperation
Maintaining emotional control under stress Always work with a calm and pleasant
manner even with highly emotional clients
Adapting new procedures Complying with new and existing policies,
procedures and regulatory requirements of the
bank
Prioritizing work Prioritizing work to accommodate and assist
clients while maintaining service excellence
Coping with deadlines Meeting deadlines such as completing
appointments, training and sales goals on time
Enduring long hours Banking life is always ends up in long hours
(starting early with meetings and leaving late)
 KADUPITIGE SUJEEWA CHAMARASINGHE
20104 48th Ave W Apt 7 Lynnwood, WA 98036, (425) 876 9634, sujeevac@comcast.net

January 15, 2017

Key Bank
1329, 4th Avenue, 2nd Floor
Seattle, WA 98101

Re: BRC Relationship Manager, Seattle, WA (Required I.D. - 17660BR)

Dear Hiring Professional:

Please accept my application for the BRC Relationship Manager, Seattle, WA position
advertised on your website. After reading the job description, I am confident that I would be a
perfect fit for this position as my qualifications, experience and abilities precisely match your
requirements.
As a Relationship Manager for Bank of America. and also as a Washington State University
junior in Business Administration, I have strengthened myself with the skills such as first-rate
prospecting, lead generation, communication, building and developing relationships etc. that are
essential for the BRC Relationship Manager position. Moreover, I excel at growing and
maintaining profitable book of business while complying with all policies, procedures and
regulatory requirements that are core values of the banking industry.
In addition to my qualifications, skills and personal qualities, I am extremely enthusiastic about
your bank and would welcome the opportunity to contribute to your ongoing success by
continuously exceeding your expectations. Therefore, please review my attached resume for
additional details regarding my expertise and career achievements.
You can contact me at 425-876-9634 or by my email address sujeevac@comcast.net to discuss
how my experiences, qualifications, skills and personal qualities fulfill your needs.

Sincerely,

K. S. Chamarasinghe
Kadupitige Sujeewa Chamarasinghe

Enclosure: (1)
 KADUPITIGE SUJEEWA CHAMARASINGHE
20104 48th Ave W Apt 7 Lynnwood, WA 98036, (425) 876 9634, sujeevac@comcast.net

EDUCATION

Associate in Business Management with 3.61 GPA, and a member of National Honor
Society -Edmonds Community College, WA
Bachelors in Business Administration with expected graduation in Summer 2018 -
Washington State University, WA

SUMMERY OF SKILLS AND STRENGHTS

Persuasive communication skills in English and Sinhalese

Effectively builds client relationships in person or in virtual environment
Cross and up selling to retain, expand and deepen the relationships with new and existing
clients by recognizing clients needs and opportunities
Develop and maintain relationships with partners and specialists to maximize sales
opportunities and achieve sales standards
Cross functional team based activities to enhance professional atmosphere and business
Adaptability to learn & adhere to new concepts, procedures, protocols quickly
Competency of working in competitive and pressurized environments and confidence in
meeting deadlines

WORK ACHEIVEMENTS

Being the only sales person, increased the position of the financial center regional ranking
from the lowest position to a middle position within 3 months
Largest single equipment sale in history of Labmasters (Pvt) Ltd in 2010
Under my leadership Labmasters Ltd grew $ 0.76 million to $ 1.1 million within a year
Increase the market share of Dutch Lanka Trailer Manufacturers Ltd from 36% to 60%
within 5 months of financial year 2006/2007
Organized and led the first ever International Dealer Convention for delegates over 20
countries with training modules for Dutch Lanka Trailer Manufacturers Ltd
Organized and conducted product awareness campaigns for sales prospects in main cities
in India, Bangladesh and Sri Lanka for Dutch Lanka Trailers Ltd
Redesigned the web site and all promotional brochures of Dutch Lanka Trailers Ltd,
working closely with agencies
Successfully achieved 110% of target for the medical sale division within 8 months of
financial year 2005/2006 at Analytical Instruments (Pvt) Ltd
Successfully launched the product range of Dia Med-AG, Switzerland, the world leader
in blood banking systems and equipment, in Sri Lanka for Nawakrama (Pvt) Ltd
TRAINING AND DEVELOPMENT

Successfully completed the six-month training program on consumer, business and lending
products of Bank of America.
Management training course at Administrative Staff College - Hyderabad, India.
Management training course at National Institute for Micro, Small, & Medium
Enterprises - Hyderabad, India
Product training at Analytical Instruments (Pvt) Ltd on medical diagnostic
equipment/devices and consumables. Products consist of biochemistry, hematology,
immunology, and histopathology and microbiology equipment
Special training program under DiaMed-AG, Switzerland for blood banking equipment
- Karachi, Pakistan
Laboratory testing training program by Specialty Ranbaxy Laboratory in Mumbai, India
Annual Business Conference followed by training on skills and motivation of Pharmacia
& Upjohn (India) Ltd - Kajhuraho, India
Effective communication skills training program under Pharmacia & Upjohn LLC -
Mannesa, India
Several pharmaceutical product training programs conducted by Upjohn (Pakistan) Ltd

EMPLOYEMENT HISTORY

Relationship Manager Bank of America 04/2016 to date

Customer Service Representative Chevron Stations Inc., U.S.A. 07/2011 to 04/2016
Business Development Manager / General Manager Labmasters Pvt Ltd (2nd largest
Scientific & Analytical equipment importer in Sri Lanka.) 03/2010 to03/2011
Marketing Manager Dutch Lanka Trailer Manufacturers Ltd No 01 semi-trailer
exporter over 30 countries with factories in Sri Lanka, India & Oman 10/2006 to 03/2010
Sales Manager Analytical Instruments Pvt Ltd (No 01 Medical, Scientific & Analytical
equipment importer in Sri Lanka) 08/2005 to 10/2006
Sales and Distribution Manager Nawakrama Pvt Ltd (Sloe agents for over 30 world
renown pharmaceutical manufacturers) 09/2001 to 07/2005
Pharmaceutical Sales Representative Pharmacia & Upjohn LLC, U.S.A. (for Sri
Lankan Agents) 01/1994 to 09/2001

REFERENCES

Upon request