SURVEY QUESTIONNAIRE FOR BEAUTY THERAPISTS

Dissertation for MBA

6/30/2011
Milpark Business School 2011
Melinda Hazafi- van der Walt

QUESTIONNAIRE 2

Dear Beauty Therapist,

This questionnaire has been designed to collect information from the Beauty Industry to establish if there is a need for self regulation of
beauty therapists in South Africa. Currently, there is no single body that regulates beauty therapists in Health and Beauty salons, Spas
and Nail salons in South Africa. Your valued input is required in order to understand what therapists would need in the Beauty industry
for future research. This survey is part of a process to establish a position for beauty therapists, which will assist the researcher in
gathering evidence to complete a thesis type assignment (Dissertation) required in completing a MBA.

Please note that:

The questionnaire should not take more than 10 minutes to complete;

Your cooperation is VALUED and will ensure the success of the research;
Any information given will be treated with the strictest confidentiality;
It is important for the researcher that you answer ALL questions honestly; or the survey will have no validity
There are no correct or incorrect answers;
The results may be used by the researcher to establish a need for self regulation of the beauty therapy industry in Gauteng.

Instructions for completing the questionnaire:

1. Place X in the appropriate box.

2. Please rate the following statements on a scale of 1 to 5, where

1 is strongly disagree,
2 is disagree,
3 is neither agree nor disagree,
4 is agree,
5 is strongly agree.

3. Please rate the following statements on a scale of 1 to 5, where

1 is very poor
2 is poor
3 is fair,
4 is good,
5 is very good.

Return email to: melindav@webmail.co.za or heliad@iafrica.com

Fax to email: 0865031608

Tel: 011789-8140

I would like to thank you for completing this survey supplying information to assist in establishing whether or
not that is a need for regulating beauty therapists in South Africa
 Melinda Hazafi - van der Walt Dissertation July 2011

ESTABLISHING WHETHER OR NOT THERE IS A NEED FOR SELF REGULATION OF BEAUTY THERAPISTS IN SOUTH AFRICA

Please complete the following survey to establish if there is a NEED for the beauty therapists to be regulated in South Africa. The
results of the survey will be part of a dissertation conducted by Melinda Hazafi van der Walt.

ALL ANSWERS MUST BE ANSWERED IN FULL OR THE SURVEY IS SPOILT AND WILL BE BECOME INVALID
1. There are no wrong answers in this survey however must be fully completed or will be deemed invalid.
2. Copy and Paste the relevant symbol X when returning the E-mail / Fax to the researcher by 20 July 2011

1. PERSONAL INFORMATION

a. QUALIFICATION VERIFICATION

Please X the following that is most appropriate to you as to the qualification that best describes your achievement as a practising
therapist:

COSMOTOLOGIST ( 1 year certificate)

BEAUTY THERAPIST ( 2 year Diploma)
SOMATOLOGIST ( 3 year Diploma)
BEAUTY THERAPY MODULAR COURSES (Short courses)
STUDENT AT A BEAUTY TRAINING INSTITUTE
OTHER

Please Specify OTHER:______________________________________________________________________________________________

b. PROVINCE OF PRACTICE

Please indicate the region from which you are currently practicing beauty therapy by marking X in the appropriate box.

GAUTENG

KWA-ZULU NATAL

EASTERN CAPE

WESTERN CAPE

MPUMALANGA

LIMPOPO

NORTH WEST

FREE STATE

NORTHERN CAPE

2. ASSOCIATION/ AFFILIATION/ ACCREDITATION/ MEMBERSHIP

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 Melinda Hazafi - van der Walt Dissertation July 2011

Please X the box below if you belong to any of the associations below that provide you with beauty related information regularly:

X NAME OF ASSOCIATION DESCRIPTION OF ASSOCIATION

AHBEASA Afro Hairdressing & Beauty Employers Association of South Africa
AHPCSA The Allied Health Professions Council of South Africa
BABTAC British Association Of Beauty Therapy And Cosmetology
BHSEA Beauty Health and Skincare Employers Association
CIBTAC Confederation of International Beauty Therapy
CIDESCO Comit International D'Esthtique Et De Cosmtologie
CITY & GUILDS UK accredited further education qualifications
CHE Council of Higher Education
DoE Department of Education
EOHCB Employers Organisation for Hairdressing, Cosmetology and Beauty
ITEC UK accredited further education qualifications
PAB Professional Accreditation Body
QCTO Quality council for trades & Occupations
SAAHSP South Africa Association of Health and Skincare Therapists
SERVICE SETA FET accrediting body in South Africa
SPA ASSOCIATION Official
UASA United Association of South Africa
UMALUSI UMALUSI is the quality assurer in the general and further education and training

bands of the national qualifications framework (NQF).

OTHER TRADE ASSOCIATION Name the association
BEAUTY TRAINING INSTITUTE ALUMNI In contact with training institute as past students
NONE I do not belong to any trade association

If OTHER , please specify

3. PROFESSIONAL BODY AND ASSOCIATIONS

For each item identified below, please X the number that best applies to you.

SCALE
PLEASE RATE THE FOLLOWING AS IT APPLIES TO YOU AS A BEAUTY THEAPIST

VERY
POOR FAIR GOOD VERY GOOD
POOR

1. How do you rate the delivery of current and relevant industry news? 1 2 3 4 5
2. How well are you informed of latest developments regarding educational
1 2 3 4 5
requirements for beauty therapists?
3. How would you rate the support of labour practices from unions (UASA) for member
1 2 3 4 5
beauty therapists?
4. How well have you been informed about the Consumer Protection Act as related to
1 2 3 4 5
the beauty industry?
5. How well are you informed of legal industry practices that are in line with statutory
1 2 3 4 5
law?
6. How well do your manufacturers /suppliers in the beauty industry inform you of
1 2 3 4 5
developments in the industry?

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 Melinda Hazafi - van der Walt Dissertation July 2011

7. As an overall view how would you rate communication within the beauty industry? 1 2 3 4 5

4. ETHICS AND GOVERNANCE

PLEASE RATE ETHICS AND GOOD CONTROL OF STANDARDS FOR BEAUTY

SCALE
THERAPISTS.
Ethics is essential to best practices in the beauty industry where good control of NEITHER
STRONGLY STRONGLY
standards could support self regulation, with respect to statutory law for DISAGREE AGREE NOR AGREE
DISAGREE AGREE
DISAGREE
practising beauty therapists.
1. In your opinion is there a need for self regulation of the beauty industry in South
1 2 3 4 5
Africa?
2. Is there a need for an employees (labour) association, to assist beauty therapists
1 2 3 4 5
with South African law?
3. Is there a need for an employers (owner) association, to assist employers of
1 2 3 4 5
beauty therapists with South African law?
4. As a practicing beauty therapist do you feel that there is a need for a minimum
1 2 3 4 5
standard of practice?
5. Could you abide by an approved standard of practice and ethics for beauty
1 2 3 4 5
therapists in South Africa?
6. Could you agree to a standard self regulatory system for beauty therapists and
1 2 3 4 5
beauty salon owners in South Africa?
7. Would you employ and/or recommend staff, from a self regulatory system that has
1 2 3 4 5
completed an evaluation process in line with minimum standards of practice?

5. MARKETING TECHNIQUES

In order to contact Beauty Therapists there is a need for sales & marketing techniques to be in line with statutory law.

Please X to confirm the way you receive updates from trade associations.

Email Professional Beauty Trade Show Recruitment agencies

Twitter Professional Beauty Trade Magazine National Educational Institutes
Face Book Les Nouvelle Spa Magazine International Educational Institutes
Microsoft Messenger (MSN) Spa Association News Agents
LinkedIN Product Houses Never receive information or updates
Cosmetic Web Manufacturers / Agents / Suppliers Other

If OTHER please specify:

6. TRAINING AND EDUCATION DEVELOPMENT

Would the need for self regulation affect the training and education development of
SCALE
beauty therapists? Please rate your opinions below.

Training and development of beauty therapists must be in line with education statutory
NEITHER
law as required by the Department of Education. From the survey the researcher is trying STRONGLY
DISAGREE AGREE NOR AGREE
STRONGLY
to establish if self regulation can advance the current and future training of beauty DISAGREE AGREE
DISAGREE
therapists.
1. In your opinion as a beauty therapist do you view a difference between Higher
1 2 3 4 5
education (HET) and Further education (FET) qualifications in South Africa?
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 Melinda Hazafi - van der Walt Dissertation July 2011

2. Is there an understanding that Service Seta is the accreditation body for beauty
1 2 3 4 5
institutes for Further Education (FET) in South Africa?
3. Is there an understanding that the Council of Higher education is authorised to
1 2 3 4 5
accredit qualifications for Diplomas ( HET) for the Department of Education
4. Have you noted that learners who have attended beauty training institutes,
1 2 3 4 5
accredited with Further Education (FET), are at an accepted level of training?
5. Do you think that an International qualification in beauty therapy is a true reflection
1 2 3 4 5
of students accomplishment as opposed to a South African qualification?
6. Would the self regulation of Beauty training institutes assist you as a beauty
1 2 3 4 5
therapist in the understanding the current education system?
7. Do you think that a self regulatory system could have better results in establishing a
1 2 3 4 5
standard for student beauty therapists to relate to?
8. As a beauty therapist would you grade a learners qualification in accordance with
1 2 3 4 5
the beauty institute attended?
9. In your opinion, if a standard of practice for beauty therapists is established, future
1 2 3 4 5
learners would be motivated to maintain standards of acceptable practice?

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 Melinda Hazafi - van der Walt Dissertation July 2011

7. MEDICAL PROCEDURES OFFERED BY BEAUTY THERAPISTS

In line with the phrase To cause no harm .... would self regulation affect
practising beauty therapists in South Africa? Please rate your opinions SCALE
below.
The beauty industry may, as part of treatment offerings to the end consumer, present NEITHER
STRONGLY STRONGLY
dental whitening, anal bleaching, laser and hair removal as well as offering Botox, Dermal DISAGREE
DISAGREE AGREE NOR AGREE
AGREE
DISAGREE
fillers and Skin peels collectively termed as medical aesthetics.
1. Should beauty therapists be allowed to offer medical aesthetic procedures to clients
1 2 3 4 5
in beauty salons?
2. Should a beauty salon be monitored and/or supervised by a medical
1 2 3 4 5
doctor/dermatologist when offering medical aesthetic procedures?
3. In your opinion, would there be a risk of beauty therapists harming clients when
1 2 3 4 5
offering unsupervised medical aesthetic procedures?
4. In your opinion, should beauty therapists be working with medical doctors when
1 2 3 4 5
offering medical aesthetic procedures?
5. In your opinion could self regulation of beauty therapists protect the end user when
1 2 3 4 5
offering medical aesthetic procedures?
6. Do you think that if self regulation of medical aesthetic procedures for beauty
therapists was implemented it would give the public a trusted view of treatments 1 2 3 4 5
offered in beauty salons?

8. EMPLOYMENT FOR BEAUTY THERAPISTS

Exploring the need for self regulation of beauty therapists and the effects it could have on employment.

1. In your opinion, is a beauty therapy qualification a requirement for employment purposes in the beauty industry? Yes N/A No
2. Would you check to see if the qualification achieved is from an accredited beauty institute? Yes N/A No
3. Would you prefer to have a standardised graded scale of remuneration for beauty therapists? Yes N/A No
4. Have you found vast differences of training amongst qualified beauty therapists when employed from different
Yes N/A No
institutes and provincial regions?
5. Have you been informed of a bargaining council when faced with labour practices for beauty therapists? Yes No
N/A
6. Should beauty therapists have access to legal resolutions if compliant with a self regulatory system within the beauty
Yes N/A No
industry?
7. Are you aware of your legal rights with respect to The Consumer Protection Act relevant to beauty therapists, as
Yes N/A No
required for the service industry?
8. Are you most likely to approach recruitment agencies, accredited by a self regulatory system, when seeking
Yes N/A No
employment?

9. OPEN ENDED QUESTION

As a beauty therapist, the researcher would appreciate any suggestions, in your own words, that would guide her in addressing whether or
not self regulation of the beauty industry is necessary?

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