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com/in/jessicahinkson
CAREER SUMMARY
Highly adaptable, seasoned, and effective project manager, information specialist, and technical assistance provider
16 years of experience working with public health-focused non-profits, primarily for projects funded by federal agencies such as
SAMHSA, U.S. Department of Education, and The White House
Experienced in defining, leading, and delivering complex projects with shifting priorities and limited resources
Finely-tuned interpersonal skills, and cultural competence, resulting in engaged teams and quality deliverables
PROFESSIONAL EXPERIENCE
American Institutes for Research, Applied Technologies Group, Waltham, MA and Washington, DC
Senior Information Systems Specialist / IT Project Manager, 2012 to 2016
Evaluated and recommended technology solutions for multiple federal projects, such as the National Center for Safe
Supportive Learning Environments and the National Resource Center for Mental Health Promotion and Youth Violence
Prevention
Advised projects on the selection, incorporation, and evaluation of distance learning technologies, establishing and training
staff in the maintenance of effective and engaging virtual communities of practice, webinars, e-newsletters, and websites
Contributed to grant writing initiatives
Supervised and trained junior staff
Served as IT Project Manager for a secure analytics workbench, directing the work of staff, contractors, and vendors
Applied best practices in Agile and Scrum techniques to internal and external projects, collecting requirements, planning,
monitoring, generating documentation, leading stand-ups, tracking tasks, and managing risks
Developed and implemented effective web-based distance learning technologies as team lead for large federally-funded
training and technical assistance projects
Served as liaison between corporate IT and Health & Social Development (H&SD) division of AIR
Represented H&SD interests in discovering, developing, and piloting IT tools, such as technical assistance databases and
CRM products
Established virtual communities of practice to enable and encourage knowledge transfer between members
Supervised full-time staff and mentored junior staff in distance learning technologies
Developed and delivered virtual training and website demos for internal staff and external clients
Employed superior communications skills, conflict resolution, cultural competence, flexibility, and emotional intelligence to
achieve the best possible outcomes for each client
Jessica Hinkson JessicaHinkson@gmail.com Page Two
EDUCATION
Southern Connecticut State University, New Haven, CT Central Connecticut State University, New Britain, CT
Master of Library Science (MLS), Library Science and Bachelor of the Arts (BA), Sociology; dual minors in
Instructional Technology Psychology and Womens Studies
Sample coursework completed:
Information Analysis and Organization
Digital Libraries
Grantwriting
CERTIFICATIONS
TECHNICAL SKILLS
Software products, including Microsoft Office programs (Word, Excel, Powerpoint, Project), Drupal, Camtasia, FinalCut,
Photoshop, MindManager, XMind, EndNote, Mendeley, and many others
Web-based tools, programs, and utilities such as Applause, Groupsite, Smartsheet, Redbooth, RealtimeBoard, Evernote, Dropbox,
Skype for Business, Facebook, Twitter, LinkedIn, Constant Contact, blogs, RSS feeds, podcasting, and other emerging and new
technologies
Atlassian products, including JIRA and Confluence
Webinar technologies, such as Adobe Connect, GoToMeeting, WebEx, and Join.Me