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Jessica Hinkson, MLS, CSM https://www.linkedin.

com/in/jessicahinkson

CAREER SUMMARY

Highly adaptable, seasoned, and effective project manager, information specialist, and technical assistance provider
16 years of experience working with public health-focused non-profits, primarily for projects funded by federal agencies such as
SAMHSA, U.S. Department of Education, and The White House
Experienced in defining, leading, and delivering complex projects with shifting priorities and limited resources
Finely-tuned interpersonal skills, and cultural competence, resulting in engaged teams and quality deliverables

PROFESSIONAL EXPERIENCE

John Snow, Inc. and World Education, Boston, MA


Project Manager, 2016 to Present
Lead process improvements to assist with project planning, resource management, and project delivery
Define new projects and releases, facilitating the definition of project scope, goals, and deliverables, clarifying requirements,
soliciting buy-in from key user groups, and delivering final product on time
Monitor and report progress on projects to stakeholders, managing expectations and collecting change requests as needed
Lead the process to evaluate, implement, customize, and support project management tools, such as the Atlassian suite,
across the organization, including their configuration, staff training, and maintenance
Contribute to IT business development efforts, including coordinating and contributing to proposal development and creating
proposal templates

89Degrees, Inc., Burlington, MA - Under Contract through WinterWyman, Boston, MA


Business Systems Analyst / Project Manager, 2016
Served in client-facing roles as project manager, client engagement manager, and business systems analyst in the
development of relational databases and data mining tools for IKEA, Godiva, and Ahold Delhaize
Effectively and efficiently gathered, analyzed, translated, and documented business requirements for multiple clients
Acted as product owner, interpreting and documenting functional requirements, user stories, and acceptance criteria
Assisted with the development and execution of user test plans and user testing strategies
Exhibited finely-tuned analytical and troubleshooting skills within a dynamic environment, embracing flexibility and
adaptability in response to scope changes, new client directives, and resource challenges
Employed excellent verbal and written communication skills and impeccable attention to detail
Proactively identified risks and issues, recommending resolution and communicating clear and timely updates to stakeholders

American Institutes for Research, Applied Technologies Group, Waltham, MA and Washington, DC
Senior Information Systems Specialist / IT Project Manager, 2012 to 2016
Evaluated and recommended technology solutions for multiple federal projects, such as the National Center for Safe
Supportive Learning Environments and the National Resource Center for Mental Health Promotion and Youth Violence
Prevention
Advised projects on the selection, incorporation, and evaluation of distance learning technologies, establishing and training
staff in the maintenance of effective and engaging virtual communities of practice, webinars, e-newsletters, and websites
Contributed to grant writing initiatives
Supervised and trained junior staff
Served as IT Project Manager for a secure analytics workbench, directing the work of staff, contractors, and vendors
Applied best practices in Agile and Scrum techniques to internal and external projects, collecting requirements, planning,
monitoring, generating documentation, leading stand-ups, tracking tasks, and managing risks
Developed and implemented effective web-based distance learning technologies as team lead for large federally-funded
training and technical assistance projects
Served as liaison between corporate IT and Health & Social Development (H&SD) division of AIR
Represented H&SD interests in discovering, developing, and piloting IT tools, such as technical assistance databases and
CRM products
Established virtual communities of practice to enable and encourage knowledge transfer between members
Supervised full-time staff and mentored junior staff in distance learning technologies
Developed and delivered virtual training and website demos for internal staff and external clients
Employed superior communications skills, conflict resolution, cultural competence, flexibility, and emotional intelligence to
achieve the best possible outcomes for each client
Jessica Hinkson JessicaHinkson@gmail.com Page Two

Education Development Center, Inc., Presidents Office, Waltham, MA


Director, Library and Archive Services, 2009 to 2012
Directed comprehensive knowledge and information services for an international organization of more than 1,700 employees
Directed and served as project manager for the organizations first intellectual property database, including conceptualization,
design (included taxonomy creation, navigation, and maintenance planning), development, and support
Consulted with projects on information organization and architecture needs and database development
Developed and evaluated centralized digital and physical research and information services
Consulted with projects and contributed to grant writing-related tasks

Education Development Center, Inc., Newton, MA


U.S. Department of Educations Higher Education Center for Alcohol and Other Drug Abuse and Violence Prevention
Manager of Information Services, 2004 to 2009
Provided research-based information and resources in support of alcohol, other drug, and violence prevention, developing
relationships with hundreds of professionals and administrators at campuses throughout North America and Europe
Supervised and drove development of various information systems and databases, including a technical assistance database
and associated keyword list for statistics and trend tracking
Wrote and edited web and publication content, and monthly emerging issues report
Directed information delivery utilizing new and emerging technologies
Supervised dedicated staff and interns who supported information management and delivery
Delivered presentations, trainings, and personalized technical assistance at professional conferences
Provided training to program staff on computer-based research and information retrieval
Participated in and lead cross-company initiatives, including Knowledge Management, Information Security, Records
Management, Rights Management and Copyright, and Technology: Productivity.
Sought and established EDC membership in the Massachusetts Library System
Continued to perform functions listed below

Information Specialist/Librarian, 2000 to 2004


Redesigned and developed technical assistance database, including developing metadata and reporting functionality
Directed, established, and maintained physical and digital resource library
Researched, created, and disseminated electronic resources utilizing a variety of technologies

EDUCATION

Southern Connecticut State University, New Haven, CT Central Connecticut State University, New Britain, CT
Master of Library Science (MLS), Library Science and Bachelor of the Arts (BA), Sociology; dual minors in
Instructional Technology Psychology and Womens Studies
Sample coursework completed:
Information Analysis and Organization
Digital Libraries
Grantwriting

CERTIFICATIONS

Certified ScrumMaster (CSM), May 2016 May 2018


Project Management Professional (PMP), expected May 2017

TECHNICAL SKILLS

Software products, including Microsoft Office programs (Word, Excel, Powerpoint, Project), Drupal, Camtasia, FinalCut,
Photoshop, MindManager, XMind, EndNote, Mendeley, and many others
Web-based tools, programs, and utilities such as Applause, Groupsite, Smartsheet, Redbooth, RealtimeBoard, Evernote, Dropbox,
Skype for Business, Facebook, Twitter, LinkedIn, Constant Contact, blogs, RSS feeds, podcasting, and other emerging and new
technologies
Atlassian products, including JIRA and Confluence
Webinar technologies, such as Adobe Connect, GoToMeeting, WebEx, and Join.Me

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