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1.1 Introduction
This chapter will give an overview for the research of the Ineffective
Communication Skill and Improvisation towards Quality Ship Operation This
chapter also will discuss on research objective, problem statement, research
question and limitation of research.
1.2 Background
This Research is about the poor communication skill and the outcome of
this problem towards the ship operation. Besides that, this research also explore
the improvisation method to improve the quality of ship operation by improving
the communication skill.
From the past until the recent years, the communication method is keep
on changing as the technology grows. Previously messages has been passed
from one ship to another by shouting, or sending a small boat to physically carry
a message. Then slowly the standardized signal codes comes into use follows
by the colored square flags plus with number to deliver message. Latest
technology being used is the wireless telegraphy(WT), radiotelephony(RT), and
satellite communications (single side band) transmitters, walkie-talkie sets, VHF
and FM receivers, transceivers, telex, fax, satcoms and computer displaying
digital data arc found on almost every modern ship.
All this communication method is very essential either to communicate
between ship crew in ship and shore. The use of this communication medium is
to send and receive information which is very vital in ship operation. English is
the number 1 language used onboard vessel as communication as well as
documentation. Todays ship personnel and shore workers lack of English
communication skills has lead ship operations to massive disaster.
Exploring the method of improving communication skill onboard ship
personnel not only will improve the quality of ship operation but also will
contribute towards many aspects such as overcoming loneliness onboard
vessel.
This research can help not only the shipping industry but also maritime
industry in many aspects. Certainly the current situation of many accident for
examples, ship Collison and the previous Exxon Valdes dumped 250,000
barrels of oil into Prince William Sound is mainly due to the communication
error. Therefore, by doing this research, it can be solution to avoid maritime
accident to occur. Besides that, the few methods which suggested in this
research can be used by future student to do research on one specific method
to increases the value of this research.
For the researchers, having a constraint or limitation is the one thing that
cannot be tolerated. The limitation is biggest challenge in completing this
research. The limitation of this research are as below:
For this project, only have 14 weeks per semester to complete the 6
chapters, the scope of this research is so huge and to collect data
directly from ship personnel is difficult and needs more time because
the vessel only will long side on a port for short time. During long side,
loading or discharge process will take place and the ship personnel will
be very busy to share information.