Device Manager does not display devices that are not

connected to the Windows XP-based computer

View products that this article applies to.
This article was previously published under Q315539
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SYMPTOMS

Device Manager displays only non-Plug and Play devices, drivers, and printers when you click

Show hidden devices on the View menu. Devices that you install that are not connected to

the computer (such as a Universal Serial Bus [USB] device or "ghosted" devices) are not

displayed in Device Manager, even when you click Show hidden devices.

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WORKAROUND

To work around this behavior and display devices when you click Show hidden devices:

1. Click Start, point to All Programs, point to Accessories, and then click Command

Prompt.

2. At a command prompt, type the following command , and then press ENTER:

set devmgr_show_nonpresent_devices=1

3. Type the following command a command prompt, and then press ENTER:

start devmgmt.msc

4. Troubleshoot the devices and drivers in Device Manager.

NOTE: Click Show hidden devices on the View menu in Device Manager before you

can see devices that are not connected to the computer.

5. When you finish troubleshooting, close Device Manager.

6. Type exit at the command prompt.

Note that when you close the command prompt window, Window clears the

devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents

ghosted devices from being displayed when you click Show hidden devices.

If you are a developer or power user and you want to be able to view devices that are not

connected to your computer, set this environment variable globally:

To have us set the environment variable globally for you, go to the "Fix it for me" section. If you

prefer to fix this problem yourself, go to the "Let me fix it myself" section.

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 AMD USB Filter Driver
Version 1.0.15.99

Introduction
The AMD USB Filter Driver is a USB upper class filter driver that supports the following:

AMD RS780/RS880 + SB700/SB800/Hudson-1

RS880 + SBXXX/Hudson-1

For AMD RS780/RS880 and SB700/710/SB800/Hudson-1, the driver detects the ISOC
transactions on the connected USB device and disables the ALink PLL turn off feature.
For AMD SB800/Hudson-1, the driver disables prefetch all SB OHCI when USB
ISOCH 1.1 OUT stream is inactive.

Additionally, for AMD RS880, the driver enables/disables the scratch bit in the NB
Configuration Space, upon detecting the ISOC transactions on the connected USB
devices.

System Requirements
Ensure that you are using a supported operating system and have the required files.

Supported Operating Systems

Microsoft Windows XP (32-bit and 64-bit editions)
Microsoft Windows Vista (32-bit and 64-bit editions)
Microsoft Windows 7 (32-bit and 64-bit editions)

Included Files
The following files are included in driver package.

File Description

x86\USBFILTER.sys 32-bit USB upper class filter driver

amd64\USBFILTER.sys 64-bit USB upper class filter driver
USBFILTER.inf Installation setup script
USBFILTER.cat Digital signature (only if the driver is certified)

2
Installing and Uninstalling the Driver
These instructions explain how to install/uninstall the driver under two conditions:
You received a setup executable fileuse Method 1.

You did not receive a setup executable fileuse Method 2.

Note: For all driver installations, you must log in as administrator or have administrator
rights for your domain login.

Method 1. Install/Uninstall using Setup.exe, Setup64.exe or Setup.msi

Windows XP ( 32-bit and 64-bit editions)

To install
Run Setup.exe and use the installation wizard.
To uninstall
From the Start menu, click Settings > Control Panel > Add or Remove
Programs. Select AMDUSBFilter, and then click Remove.

Windows 7 and Windows Vista ( 32-bit and 64-bit editions)

To install
Run Setup.msi and use the installation wizard.
To uninstall
In Program and Features, right-click on AMDUSBFilter, and then click
Uninstall.

Method 2. Install/Uninstall without a Setup Executable File

Windows XP, Windows 7, and Windows Vista ( 32-bit and 64-bit editions)
To install
1. Right-click on the usbfilter.inf file, and then select Install.
2. When installation is complete, reboot the computer.
To uninstall
1. Open the registry and scroll down to:
HKLM\System\CCS\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}
2. Remove usbfilter from UpperFilter.
3. Open the HKLM\System\CCS\Services registry and delete the usbfilter key.
4. Delete usbfilter.sys from:
\%system32%\drivers
5. Reboot the computer.

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Troubleshooting
If you encounter any problems, uninstall the driver and reboot the computer.

Hi,

Go to Start/Control Panel/Add New Hardware.....it will be listed there.

Also, in the Device Manager is there any + signs open showing errors in any
category?

To remove Unknown or Other Devices: You can delete the non-present devices
from registry. To determine the hardware key of the device:

Go to Start/Run/CMD. At the command prompt, type the following commands and

press enter after each line:

set DEVMGR_SHOW_DETAILS=1
set DEVMGR_SHOW_NONPRESENT_DEVICES=1
start devmgmt.msc

Click the View menu and select Show hidden devices. Right click the device
you want to delete and click Properties. Click the Details tab.

Select Device Instance ID. The value of Device Instance ID is the hardware
key of the device.

For example, if you see the value is Root\Image\0000, the full hardware key
is: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Image\0000

Then go to Start/Run/Regedit and navigate to the key. The data of the

Driver value is the software key of the device. Delete both the hardware
key and software key.

5&2a89a87f&1&3

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\Vid_0000&Pid_0000\5&2
a89a87f&1&3

To disable the Selective Suspend feature, follow these steps:

1. Click Start, and then click Run.

Note If you are running Windows Vista, click Start, and then use the Start Search box.

2. Type regedit, and then click OK. Registry Editor opens.

3. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\USB

4. If the DisableSelectiveSuspend registry entry is present, double-click it. If it is not

present, create the entry. To create the entry, follow these steps:

a. On the Edit menu, point to New, and then click DWORD.

b. Type DisableSelectiveSuspend, and then press ENTER.

c. On the Edit menu, click Modify.

2. In the Value data field, type 1 to disable the Selective Suspend feature, and then click

OK.

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