DIRECTED: REPORT Report to Principal

You are very disappointed by the conditions and services provided by your school canteen. You decide to write a
report to inform your school principal about the poor conditions and services of the canteen. These would include:
insufficient table and benches
food and drinks not covered
too little food counters
dirty and clogged drains smelly
food expensive and lacks variety
inadequate food late comers have nothing to buy, to eat
cold food not fresh
rude canteen workers

To : Mr. Hasnan bin Jalal,

The Principal,
Sekolah Menengah Kebangsaan Permata

From : Malik bin Abdul

Date : 24 March 2011

Report about the School Canteen

I am writing this report is to draw your attention regarding the school canteen. Many of the students of
Sekolah Menengah Kebangsaan Permata are unhappy about the conditions at the school canteen. There were
lots of complaints regarding this issue.
In the first place, there are insufficient tables and benches. Our school has a student population of
over 1 000. There is only one period of recess time for all forms. More than 80 per cent of the students go to the
canteen during recess to buy food and drinks. Unfortunately, there are only about twenty-five tables and fifty
benches which can accommodate less than half the number of students. As a result, many students have to stand
while eating.
The food sold at the canteen not only expensive but lacks of variety. The menu is the same every day. For
the past five years, ever since the present canteen management took over, students go back to the same food.
The hygiene and preparation of food leave a lot to be desired. The food and drinks are not covered. They
way canteen attendants dress speak volume about hygiene. With their lackadaisical attitude, the food they sell
would one way or the other become contaminated.
My fourth complaint about the canteen pertains to the etiquette of the canteen workers. They are rude and
arrogant. They often shout at students. The students are always on the receiving end of their bad moods.
We hope that conditions at the canteen will improve. The canteen should provide better amenities. There
should also be a different menu everyday so that students will not have to taste the same food day in and day out.
Cleanliness should be given top priority.
We hope that you will look into our complaints and take steps to remedy the situation. The students are
prepared to boycott the canteen if their complaints go unheeded.

Reported by:
Malik
Malik bin. Mohd Jalil
314 words
FORMAL LETTER: Letter of Complaint

Raju a/l Lingam,

123 A, Lorong Bahagia,
Taman Sentosa,
07231 Bandar Baru Sentol,
Kelantan
___________________________________________________________________________
The President,
Bandar Baru Sentol Council,
Kompleks Utama,
07200 Bandar Baru Sentol 16 JUNE 2016

Dear Sir,
Uncollected Rubbish and Clogged Drains

I am writing this letter is to ___1_____to the above title. As the representative of the community, I am
_____2_____ you that the 300 odd residents living in Taman Sentosa are extremely unhappy about the
lackadaisical attitude of the local town council towards the ________3______area.

2. The rubbish in our area ______4______ for more than a week. The rubbish is supposed to be collected on
alternate days but this has not been the case. The town council workers collect the rubbish according to their own
whims and fancies. The uncollected garbage ______5_______but also wild dogs which had attacked the
residents on several occasions. These stray animals also scatter the rubbish and______6_____. As a result,
residents have to bear the discomfort of stench from the garbage and risk their health.

3. We are also disappointed with the ______7_____the clogged drains which are filled with rubbish. The
______8______when there is heavy rain and the rubbish would then flow into the compounds of our houses.
Besides, putting up with the unbearable stench emitted from them, _______9_______of rotten vegetables, food
leftovers and other rubbish.

4. Due to dengue outbreak recently, we are really concerned about the residents health especially the
children. Fogging service also _____10_____to the schedule. The fogging authorities only did their job whenever
a case of dengue aroused. They even fogged the neighbourhood late at night that caused us to leave the
residence. They need to consider the residents who have babies and also to ________11______in the morning
for work. The fogging also caused the people to have breathing problems as we were not told the exact time of
fogging.

5. We have made numerous appeals to the Municipal Council _____12_____but to no avail. We have been
putting up with this predicament for more than a week. We hope _____13_____to check these health hazards.

Thank you.

Yours faithfully,
Raju
(RAJU a/l MANIAM)

1. attention / draw / your

2. to / writing / inform
3. in / clogged drains / uncollected rubbish / and / in
4. not / has / collected / been
5. only / has /flies / attracted / not / mosquitoes / and
6. the / roads / make /and / dirty / smelly
7. clearing / town / for / workers / council / not
8. usually / overflow / drains / would
9. spend / the / hours / have / their / compounds / residents / to / cleaning
10. was / accordingly / not / done
11. early / to / those / up / who / need / wake
12. our / into / look / complaints / to
13. do / health / the / something / authorities / would