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Background
St. Johns County Council On Aging (SJCCOA) is a non-profit
organization providing the opportunity for every person in ST. Johns County
to enjoy wellness, longevity and quality of life choices within a strong,
healthy community. The problem area researched was Rural Transit
Services.
Purpose of Project
The purpose of this project was to complete an organizational needs
assessment to detect needs of the transportation disadvantage, community
outreach, safety training related policies/procedures, and Accident/Incident
Investigation protocol.
Problem Identified
The problem identified was the lack of policies and procedures
regarding vehicle Accident and Incident investigations. SJCCOA did not
meet the standards set by FDOT or the FTA. In addition to missing a
procedural reporting foundation, the accident reporting forms being used
by drivers was outdated and lacked pertinent information. Currently, there
is no procedural structure that will guide and Accident/Incident Investigator
from point A to point B. A lack of understanding for who needs to be notified
during Accident/Incident, when to notify and what information do they need
to be provided with.