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1-0
C3. T chc d n
1. C cu t chc ca d n
2. Cng c trong t chc d n
3. Nh qun l d n
4. Xung t v giao tip
2005-PTVinh HBK/KTQL Qun l d n

1-1
1. C cu t chc ca d n
1. C cu chc nng
2. C cu d n
3. C cu ma trn

1-2
C cu chc nng
D an c chia ra lam nhieu phan va c

phan cong ti cac bo phan chc nang hoac
cac nhom trong bo phan chc nang thch
hp. D an se c tong hp bi nha quan
ly chc nang cap cao.

1-3
T chc chc nng
Chu tch /
Giam oc
Cac phong ban chc nang: Pho G Quan ly D an

Tai chnh, Marketing, ...
G G
D an 1 D an 2
Tai chnh Tai chnh
Ky thuat Ky thuat

1-4
T chc chc nng: u im
S dung hieu qua cac kinh nghiem va cac

phng tien chung
C cau to chc cho hoanh nh va kiem soat
Tat ca cac hoat ong eu co li t nhng cong
nghe hien ai nhat
Tien lieu trc nhng hoat ong trong tng lai
e phan bo nguon lc
S dung hieu qua cac yeu to san xuat
On nh va phat trien nghe nghiep lau dai cho
nhan vien
Phu hp cho loai hnh san xuat ai tra
1-5
T chc chc nng: Nhc im
Khong co quyen lc d an tap trung khong co

ai co trach nhiem cho d an tong the.
t hoac khong co hoach nh va viet bao cao d
an
t quan tam en yeu cau cua khach hang
Viec thong tin lien lac gia cac chc nang gap
kho khan
Kho tong hp cac nhiem vu a chc nang
Co khuynh hng quyet nh theo nhng nhom
chc nang co u the nhat
1-6
C cu d n
Mot nha quan ly phai chu trach nhiem quan

ly mot nhom / to gom nhng thanh vien
nong cot c chon t nhng bo phan chc
nang khac nhau tren c s lam viec toan
phan (full-time). Cac nha quan ly chc nang
khong co s tham gia chnh thc.

1-7
T chc d n
Chu tch /
Giam oc
Pho G Tai Pho G Pho G San Pho G Ky

chnh Marketing xuat thuat
D an 1 D an 1
D an n D an n

1-8
T chc d n: u im
Co s kiem soat chat che do co quyen lc d an

Thi gian xuc tien d an nhanh chong
Khuyen khch s can oi ve thanh qua, thi gian
bieu va chi ph
Tao s trung thanh cua cac thanh vien trong d
an
Co moi quan he tot vi cac n v khac
Quan tam en yeu cau cua khach hang

1-9
T chc d n: Nhc im
S dung nguon lc khong hieu qua

Khong chuan b nhng cong viec trong tng lai
t co c hoi trao oi ky thuat gia cac d an
t on nh nghe nghiep cho nhng thanh vien
tham gia d an
Kho khan trong viec can oi cong viec khi d an
giai oan bat au va ket thuc

1 - 10
Cu trc ma trn
Kt hp gia cu trc d n v cu trc

chc nng

1 - 11
T chc theo kiu ma trn
Chu tch /
Giam oc
Pho G Tai Pho G Pho G Pho G Ky Pho G QL

chnh Marketing San xuat thuat d an
D an 1
D an 2
D an 3

1 - 12
T chc ma trn: u im
S dung hieu qua nguon lc

Tong hp d an tot
Luong thong tin c cai thien
ap ng s thch nghi nhanh chong
Duy tr ky luat lam viec tot
ong lc va cam ket c cai thien

1 - 13
T chc ma trn: Nhc im
S tranh chap ve quyen lc

Gia tang cac mau thuan
Thi gian phan ng lai cham chap
Kho khan trong giam sat va kiem soat
Quan ly ph tang cao
Trai qua nhieu cang thang (stress)

1 - 14
2. Cc cng c trong t chc d n
Phn tch Cu trc cng vic

(Work breakdown structure-WBS)
Biu trch nhim trc tuyn
(LRC)

1 - 15
2. Phn tch Cu trc cng vic

(Work breakdown structure-WBS)
WBS l bc chnh trong qu trnh lp k hoch.
N l qu trnh chia dn ton b d n ra thnh
nhng gi cng vic nh hn cho n khi:
Tt c cc cng vic c ngha c xc
nh (cc hot ng khng b chng cho)
Bn thn mi cng vic c th c lp k
hoch, lp d ton, c gim st v kim tra

1 - 16
Vai tr ca WBS
C th xc nh trch nhim cho mi cng

vic
Buc cc thnh vin phi suy ngh v d n
v lm cho cc thnh vin, cc nhm d n
khc hiu c yu cu ca thnh vin, ca
nhm mnh.
Khc phc tnh trng b qua mt s cng vic
Ton b d n c m t nh l tng cc
yu t b phn

1 - 17
Vai tr ca WBS
Ton b d n c m t nh l tng cc yu
t b phn
Trnh t cc cng vic v quan h qua li c th
c hon thin
To iu xy dng v s dng s mng
ca d n.
To iu kin lp biu d ton chi ph v
ngn qu cho d n

1 - 18
Cc dng phn tch cu trc
1. Phn tch cu trc chi ph (Cost Breakdown

Structure - CBS)
2. Phn tch cu trc ti liu (Documentation
Breakdown Structure - DBS)
3. Phn tch cu trc t chc (Organisation
Breakdown Structure - OBS)
4. Phn tch cu trc sn phm (Product
Breakdown Structure - PBS)
5. Phn tch cu trc cng vic (Work Breakdown
Structure - WBS)
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Xy dng WBS ca d n
tt c cc bc cn m bo rng vic phn chia

cng vic l ton din v tch bit
mi bc khng c chia mt hot ng thnh qu
nhiu cc hot ng nh (tt nht l t 5 - 15 hot
ng nh)
cp thp nht mi gi cng vic bao gm vic xc
nh cng vic (phm vi, mc tiu, cc ch s k thut),
nhn s chnh, ngn sch, thi gian v cc c tnh
ngun lc khc.

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Xy dng WBS ca d n
WBS cn do nhng ngi hiu r cng vic xy dng

WBS cha cn ch r th t cng vic (th t ny s
c quyt nh khi lp thi gian biu d n)
WBS khng cn phi chia cng xung mt cp :
Thng thng, d n c chia n cp thch hp
tnh ton c lng n chnh xc theo yu cu
(ti chnh, nhn cng, thi gian v cc ngun lc khc)

1 - 21
WBS cho d n xy dng nh my in
Project XYZ
1.0
PSWBS
Level 1
Design Procurement Construction Test Management

1.1 1.2 1.3 1.4 1.5
Level 2
Common
Building 1 Building 1 Building 1 Building 2 Building 1 Building 2 Bulk Material
Utilities
1.1.1 1.1.2 1.2.1 1.2.2 1.3.1 1.3.2 1.3.3
1.3.4
Level 3
Emergency Control
Title I Title II Title III
Power System
1.1.2.1 1.1.2.2 1.1.2.3
1.2.2.1 1.2.2.2
CWBS Level 4
Safety
Site Structure Utilities Internals
Systems
1.3.1.1 1.3.1.2 1.3.1.4 1.3.1.4
1.3.1.3
"The WBS always reflects the way a project
has been planned, cost estimated and will
be managed."
Security Electrical Sanitary
Water Air
System Substation System
1.3.4.3 1.3.4.5
1.3.4.1 1.3.4.2 1.3.4.4

1 - 22
WBS xy dng mt ngi nh
HOUSE
Level 1
House House Project

Grounds
Structure Subsystems Management
Level 2
Front Rear Mechanical Electrical

Driveway HVAC
Yard Yard Systems Systems
Level 3
Electrical Mechanical Interior Door &

Roof Framing Concrete
Wiring Plumbing Detailing Windows

1 - 23
Yu t thnh cng ca WBS
Mt gi cng vic c coi l r rng, bao gm nhng c tnh

sau:
Tnh trng v s hon thnh ca cng vic c th xc
nh c
Gi cng vic c nhng cng tc khi u v kt thc
c xc nh r rng
Gi cng vic phi quen thuc, thi gian, chi ph v cc
ngun lc khc phi c d bo mt cch d dng
Gi cng vic bao gm nhng phn vic nh c th qun
l, xc nh c v phi tng i c lp vi cc cng
vic khc
Gi cng vic thng c thc hin lin tc.
1 - 24
V d v WBS:
gii thiu sn phm mi
Bao b
Lc lng bn hng
Phn phi
Qung co

1 - 25
V d v WBS:
gii thiu sn phm mi
Bao b ng gi:: Phn phi
z Thit k z Chn nh phn phi
z Trang thit b bao gi z Thng lng v k hp
z Hng vo kho ng vi nh phn phi
z ng gi z Ch hng ng gi n
Lc lng bn hng: cho nh phn phi
z Ch nh gim c bn Qung co
hng z Chn hng qung co
z Thu nhn vin bn z Lp k hoch chin dch
hng qung co
z o to nhn vin bn z Hng qung co tin hnh
hng chin dch qung co
1 - 26
Biu trch nhim trc tuyn (LRC)
LRC l cng c qun l v lp k hoch. N phn cng

trch nhim v cc hot ng ca d n cho cc thnh
vin d n
Cu trc thng dng ca LRC l mt ma trn trong ct
dc ghi cc thnh vin d n v hng ngang ghi cc gi
cng vic ly ra t WBS
Cc loi quy c trch nhim hay s dng: chnh, h tr,
ph duyt, thng bo, gim st, ...

1 - 27
3. Nh qun l d n
V tr ca nh qun l d n
Vai tr ca nh qun l d n
Trch nhim
Cc k nng phm cht ca nh qun l d n

1 - 28
V tr ca nh qun l d n
Parent Organization
(To chc Me)
Project Team Client/Beneficiary

(To D an) (Ngi hng thu t DA)

1 - 29
Vai tr ca nh qun l d n
Quan ly cac moi quan he gia ngi va ngi

trong cac to chc cua DA
Phai duy tr s can bang gia chc nang :
- Quan ly d an
- Ky thuat cua d an
ng au vi rui ro trong qua trnh QLDA
Ton tai vi ieu kien rang buoc cua d an.

1 - 30
Trch nhim ca nh qun l d n
Cost
Relations
Time
Quality

1 - 31
Nhng k nng quan trng i vi gim
c d n
K nng lp
ngn sch K nng
v qun l qun l thi
chi ph gian
Kh nng k
Lp k hoach
thut (phm
v thi
vi cng vic)
gian biu
K nng K nng
m phn lnh o
K nng gii
K nng
quyt
giao tip
vn

1 - 32
4. Qun l xung t v gii quyt

cc vn trong qun l d n
Xung t v Qun l xung t

trong d n
K nng giao tip qun l

1 - 33
Qun l xung t
Xung t: L hnh vi ca mt c nhn,

mt nhm, hay mt t chc nhm
ngn cn hoc hn ch (t nht l tm
thi) mt c nhn hoc t chc khc
t c mc ch mong mun.

1 - 34
Cc kiu xung t
C nhn: gia ngi ny vi ngi khc

Nhm: gia hai hoc nhiu phng ban/ t
chc
Ni b: Xung t gia cc c nhn v hoc
nhm trong cng mt t chc
Bn ngoi: Xung t gia mt ngi (hoc
mt nhm, hoc nhiu ngi) vi mt ngi
(hoc mt nhm hoc nhiu ngi) khc t
bn ngoi d n
1 - 35
Cc quan nim v xung t (1)

Xung t l kt qu ca nhng sai lm trong
qun l.
Xung t lun lun gy ra nhng kt qu tai
hi, chng hn nh:
z Lm gim nng sut v hiu qu.
z To ra t tng b phi trong n v.
zTo ra lo lng v lm gim lng nhit tnh.
Xung t c th trnh c v loi b tt c
cc xung t l nhim v ca qun l.
1 - 36
Cc quan nim v xung t (2)
Xung t l khng th trnh c trong qu trnh pht

trin v c to nn bi nhiu yu t
xung t c th l tch cc hoc tiu cc cc mc
khc nhau. nh hng tch cc ca xung t c th l:
Kch thch tng, sng to v mi quan tm.
Gii quyt nhng vn tim n.
Buc mi ngi phi by t quan im ca mnh v tm
ra nhng phng thc mi.
To c hi cho mi ngi th thch kh nng ca
mnh
V vy, xung t cn c kim sot v qun l
1 - 37
Xung t trong cc d n:
Chia x kinh nghim
Hy k mt cu chuyn v xung t
trong d n ca bn. Theo bn, xung
t pht trin nh th no? Nguyn
nhn ca xung t?

1 - 38
Cc nguyn nhn xung t
Giao tip/hiu bit Quyn li

z Mc tiu z Cc tng v nim tin
z Quy tc/ chun mc khc nhau
z Trnh t z Mi quan tm n kt
Gi tr qu
z C nhn Con ngi
z Ngh nghip z Tnh cch
z a phng/ Dn tc/ z Tnh cm
Tn gio z Nhng vn /xung t
cha c gii quyt
trong qu kh
1 - 39
Cc cch gii quyt xung t
RUT LUI Rut lui khoi bt ng ang co Chung ta co th nhng b va qun no i c khng?
hoc sp xay ra Ti khng co thi gian ngh v no.
Tt hn la khng nn mao him lam cho ng s hoc sp ni gin
LAM DU Lam giam hoc tranh tp trung Ti ngh rng o ch la mt s hiu lm.
vao cac im khac bit, va nhn Chung ta khng cn thit phai lam to chuyn, chung ta co nhiu
mi quan tm chung
manh ti nhng im tng ng
EP BUC Ap t quan im cua mt ngi Hoc la chp nhn quan im cua ti, hoc la ti se chon mt cng
cho ngi khac s khac.
Nao chung ta hay bo phiu.
Hay m sach ra va xem nhng nguyn tc trong o nh th nao.
Hay i hoi va lam theo y kin ngi th ba.
THOA HIP Tm nhng giai phap mang lai s Nu ti chp nhn im nay, anh co th chp nhn im kia cua ti
hoc IU hai long nht nh cho cac bn ch?
NH tham gia tranh cai, c trng hoa

bi quan im cho va nhn.
I MT i mt trc tip vi xung t vi Nao hay ngi lai va xem vn cua chung ta la g, va nguyn nhn
phng thc giai quyt vn , t cua vn la ch nao?
Nhng phng an khac nhau nao co th giai quyt vn nay?
o lam cho cac bn lin quan vt
Chung ta anh gia chung nh th nao?
qua c nhng bt ng cua Chung ta co th nht tr v mt giai phap c khng?
mnh
1 - 40
Tm tt cc gii pht gii quyt xung t
% cc Gim c d n t % cc Gim c d n thch

chi s dng gii php ny dng gii php ny gii quyt
gii quyt xung t xung t
70% 60% 50% 40% 30% 20% 10% 0 10% 20% 30% 40% 50% 60% 70%
i mt
Tho hip
Lm du
p buc
Rt lui

1 - 41
Giao tip qun l
Giao tip qun l: qu trnh mt ngi truyn tin gi

thng tin n ngi nhn v to ra c nhng kt
qu (thay i hnh vi) mong i
Cc thnh t c bn:
z Ngun
z Ngi nghe
z Mc ch
z Ng cnh
z Thng ip
z Phng tin
z Phn hi

1 - 42
Giao tip trong qun l d n
Thng tin giao

tip n cp
lnh o
Thng tin giao tip 2 Thng tin giao tip 2

chiu gia ng chiu vi bn b, t chc
nghip, cc nhm chc Gim c x hi v cc t chc
nng v khch hng d n chnh thc v khng
chnh thc
Thng tin xung p

di v cc nhn vin
ca d n

1 - 43
Ro cn trong giao tip
Ro cn v nhn thc
z mi ngi nhn nhn cng mt thng ip vi cch
khc nhau
z cc yu t nh hng n nhn thc
trnh hc vn
vn ho v truyn thng
kinh nghim
Ro cn v tnh cch v s thch
z thch v khng thch
z thng ip c l vn quan tm v thch hp vi
ngi nhn khng
Ro cn v thi , tnh cm v nh kin
1 - 44
Phn tch ngi nghe
Nhng ngi nghe ca ti l ai (trc tip v gin

tip)?
Mi quan h ca ti n ngi nghe l g (ni/ thuyt
phc/ tham vn/ tham gia)
Thi ca h i vi xut ca ti l g (tch cc/
tiu cc/ bnh thng)
H bit bao nhiu ri
H c thch th n xut ca ti khng
Kt lun: c gng thuyt phc bng li ch ca ngi
nghe ch khng bng cc c Im tI thch

1 - 45
Ci thin quan h vi i tng giao tip
Ti s dng ngn ng quen thuc vi h cha?

Ti to iu kin d dng h ni chuyn vi
ti cha
Ti hiu cc lo ngh v mong mun ca h cha
Ti thng cm vi cc vn ca h cha?
Ti c gng ci thin mi quan h vi h cha?
Ti n lc nh tn v khun mt ca h
cha?

1 - 46
Cc yu cu giao tip hiu qu
Thng ip ng
Quan trng v thch hp
Chnh xc
D hiu
Gim thiu ting n/ ro cn
Mi lin h tt gia ngi ni v ngi nghe
S dng nhiu knh giao tip thc hin
Ni chuyn trc tip s dng ngn ng c ch
Cng c li l bng hnh ng/ c ch
Lp
C trang trng v thn thin
La chn thi gian v a im thch hp
Thu nhn phn hi
Ngi ta c hiu thng ip khng?
Ngi ta c quan tm n thng ip khng?
Ngi ta c ng vi thng ip khng
1 - 47
Qu trnh giao tip ton din
Khu vc Khu vc kinh

kinh nghim ca
nghim v ngi nhn
ngun
thng
Ngun MA ip Gii m Ngi nhn
nhn
tnh cch thc
Thng
tinphn hi
Nhn thc tnh cch

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1-0

2005-PTVinh HBK/KTQL Qun l d n

2005-PTVinh HBK/KTQL Qun l d n

D an c chia ra lam nhieu phan va c

2005-PTVinh HBK/KTQL Qun l d n

Cac phong ban chc nang: Pho G Quan ly D an

Tai chnh Tai chnh

2005-PTVinh HBK/KTQL Qun l d n

S dung hieu qua cac kinh nghiem va cac

Khong co quyen lc d an tap trung khong co

Mot nha quan ly phai chu trach nhiem quan

2005-PTVinh HBK/KTQL Qun l d n

Pho G Tai Pho G Pho G San Pho G Ky

2005-PTVinh HBK/KTQL Qun l d n

Co s kiem soat chat che do co quyen lc d an

2005-PTVinh HBK/KTQL Qun l d n

S dung nguon lc khong hieu qua

2005-PTVinh HBK/KTQL Qun l d n

Kt hp gia cu trc d n v cu trc

2005-PTVinh HBK/KTQL Qun l d n

Pho G Tai Pho G Pho G Pho G Ky Pho G QL

2005-PTVinh HBK/KTQL Qun l d n

S dung hieu qua nguon lc

2005-PTVinh HBK/KTQL Qun l d n

S tranh chap ve quyen lc

2005-PTVinh HBK/KTQL Qun l d n

2. Cc cng c trong t chc d n

Phn tch Cu trc cng vic

2005-PTVinh HBK/KTQL Qun l d n

2. Phn tch Cu trc cng vic

2005-PTVinh HBK/KTQL Qun l d n

C th xc nh trch nhim cho mi cng

2005-PTVinh HBK/KTQL Qun l d n

2005-PTVinh HBK/KTQL Qun l d n

Cc dng phn tch cu trc

1. Phn tch cu trc chi ph (Cost Breakdown

tt c cc bc cn m bo rng vic phn chia

2005-PTVinh HBK/KTQL Qun l d n

WBS cn do nhng ngi hiu r cng vic xy dng

2005-PTVinh HBK/KTQL Qun l d n

Design Procurement Construction Test Management

2005-PTVinh HBK/KTQL Qun l d n

House House Project

Front Rear Mechanical Electrical

Electrical Mechanical Interior Door &

2005-PTVinh HBK/KTQL Qun l d n

Mt gi cng vic c coi l r rng, bao gm nhng c tnh

2005-PTVinh HBK/KTQL Qun l d n

Biu trch nhim trc tuyn (LRC)

LRC l cng c qun l v lp k hoch. N phn cng

2005-PTVinh HBK/KTQL Qun l d n

2005-PTVinh HBK/KTQL Qun l d n

Project Team Client/Beneficiary

2005-PTVinh HBK/KTQL Qun l d n

Quan ly cac moi quan he gia ngi va ngi

2005-PTVinh HBK/KTQL Qun l d n

Trch nhim ca nh qun l d n

2005-PTVinh HBK/KTQL Qun l d n

2005-PTVinh HBK/KTQL Qun l d n

4. Qun l xung t v gii quyt

Xung t v Qun l xung t

2005-PTVinh HBK/KTQL Qun l d n

Xung t: L hnh vi ca mt c nhn,