INTRODUCTION

ABOUT THE ORGANIZATION

HDFC Bank was incorporated in August 1994 in the name of 'HDFC Bank
Limited', with its registered office in Mumbai, India. The Bank commenced
operations as a Scheduled Commercial Bank in January 1995. Currently the bank
has a nationwide network of 1412 Branches and 2890 ATM's in 528 Indian towns
and cities.
The Housing Development Finance Corporation Limited (HDFC) was
amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to
set up a bank in the private sector, as part of the RBI's liberalization of the Indian Banking
Industry in 1994.

Headquartered in Mumbai, HDFC Bank, has a network of over 531 branches spread over
228 cities across India. All branches are linked on an online real-time basis. Customers in
over 120 locations are serviced through Telephone Banking. The Bank also has a network of
about over 1054 networked ATMs across these cities.

HDFC Bank's ATM network can be accessed by all domestic and international Visa /
MasterCard, Visa Electron / Maestro, Plus / Cirrus and American Express Credit / Charge
cardholders. HDFC Bank has won many awards for its excellent service. Major among them
are "Best Bank in India" by Hong Kong-based Finance Asia magazine in 2005 and
"Company of the Year" Award for Corporate Excellence 2004-05.
 HDFC - A Brief Profile

Incorporated in 1977, HDFC the pioneer of housing finance in India has assisted more than
3 million families to own a home of their own, through housing loan approvals of over
Rs.1,647 billion. It has consistently striven for and developed an excellent reputation for
professionalism, integrity and an impeccable record of customer friendly services. It has
turned the concept of housing finance for the growing middle class in India into a profitable,
professionally managed, world class enterprise.

Loan approvals during the six-month period ending September 30, 2007 amounted to Rs.
18,948 crore as compared to Rs. 14,729 crore, in the corresponding period last year,
representing a growth of 29%. Loan disbursements during the period ending September 30,
2007 amounted to Rs.14,275 crore as compared to Rs. 11,280 crore in the corresponding
period last year, representing an increase of 27%.

HDFC has a market capitalization of around Rs 750 billion. Foreign Equity Holding in
HDFC is around 80%. The HDFC group has an asset base of over Rs 2,000 billion and a
customer base of over 17 million.

HDFC now has a wide network of over 243 outlets, reaching out to over 2400 towns and
cities all over India. It also has an international office in Dubai, U.A.E. and service
associates in Kuwait, Oman, Qatar, Saudi Arabia and Bahrain to service Non-Resident
Indians. It has recently launched its operations in London to provide assistance to NRIs and
PIOs to buy a house back in India.

HDFC has been described as a model housing finance company for developing countries
with nascent housing finance markets. It has provided technical assistance in Bangladesh,
Sri Lanka and Egypt and has undertaken consultancy assignments in various countries
across Asia, Africa and East Europe.
 It has been recognized among Indias Best Managed Companies and today
has emerged as a financial conglomerate by promoting a bank, insurance
companies (for life and general), an asset management company, a realty
company, a credit bureau and a real estate venture capital company.

INTRODUCTION

Most application forms include a request for the names of references and some selection
procedure ask candidates to provide letters of recommendation. Two type of references may
be distinguished.

One is the character references, a potential source of information with respect to general
character and reputation of applicant.

The other is the experience references, which names someone who is presumably willing
and able to speak about the applicants earlier work
.
Two distinctive types of letters of recommendations may be noted -------
Special letters directed to a specific employer with respect to particular applicant and
General to whom it may concern letters, usually carried by applicant and offered as
evidence of his character and experience.

Several limitations on the value of references and letters of recommendations are apparent.
Character references are likely to be selected by the applicant to include only those who will
speak well of him.

Employement references may also be selected as a typical sample , in that they may name
only super visors or foreman known by the applicant to be friendly.some favourable replies
from references and letters of recommendation must be recognized as efforts to get rid of
unsatisfactory employees.
.
Most to whom it may concern letters may be assumed to tell only part of story. The
value and usefulness of recommendation have been reduced by the common tendency to
ask for them but make no use of them. Some firms justify this practice on the ground that
the request in itself impresses candidates with the carefulness of selection. If references are
requested , several general policy guidelines should be accepted, understood , and
implemented:

References should be used ; when they are not , it becomes known and raised questions
about the intergrity of the whole selection program and reasonable consideration for the
time of applicants.

For any important position , references should be consulted on a face to face basis since
they may be reluctant to divulge significant information under other circumstances.

If face to face discussion is impractical , telephone inquiries should be used , rather than
mailed request for information.

In any kind of follow up on references , inquiries should be structured to relate information

to job and career requirements.

Inquiries should seek to discover the why behind whatever impressions are disclosed. Those
who are supplying information may have their own biases and peculiar standards.
 OBJECTIVES OF THE STUDY

To determine the impact of references in making selection procedure more

effective.
To recruit right people for right job.
To recruit right person for organization who may prove themselves as an asset
rather than liability for organization.
 RESEARCH METHODOLOGY

No work can be completed without the research methodology. It is an

important tool which provides a technique to conduct the study
efficiently and effectively. Research methodology is a way to
systematically solve the research problem. It may be understood as a
science of studying how research is done scientifically.

Sample size: 50 employees

Data collection: primary data, secondary data
Tools to be used: structured questionnaire
Data Analysis: Percentage method will be used

SCOPE OF STUDY

The main purpose of this research is to find the impact of reference checks
in the selection procedure of employees.
With help of these references whether organizations are able to recruit the
right person for right job or not.
With these references organizations are able to find out the background og
his employees whom he is going to recruit.
 REFERENCES

BOOKS:
Kothari, C.R.: Research Methodology, New Age International (P) Ltd.
publications, New Delhi, 2004.

Yoder, dale: personnel management and industrial relations ,sixth

edition.

Rao, V.S.P.: Human Resource Management, Excel books publications,

New Delhi, 2006.

WEBSITES
www.google.com
www.hdfc.com
 CHAPTER SCHEME

INTRODUCTION
Study of theory (about the topic)
OBJECTIVES OF THE STUDY
ORGANIZATIONAL PROFILE
RESEARCH METHODOLOGY
Research design
Sampling technique
Data collection
OBSERVATION AND ANALYSIS
FINDINGS
LIMITATIONS
SUGGESTIONS AND RECOMMENDATIONS
CONCLUSION
APPENDIX
QUESTIONNAIRE
BIBLIOGRAPHY
 QUESTIONNAIRE

Name :
Designation:

1) Did your bank currently perform reference checks procedure?

a) Yes b) No

2) When did they perform reference checks?

Before the offer made
After the offer made
Before the final interview

3) Do they love to perform reference check?

a) Yes b) No

4) Are they able to find out the relevant information of the applicant?
a) Yes b) No

5) How much time do they take to complete this process?

a) 2min b) 5 min c) more than that

6) How long does they typically take to complete reference check?

a) 2days b) 5 days c) more than that

7) On an average how many references do they ask for?

a) 1 b) 2 c) 3
8) Which tool do they apply for checking references?
a) Checkster
b) Email
c) Face to face
d) Reference letter