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Office of the Vice President for Information Technology

Dr. Timothy M. Chester 171 Boyd Graduate Studies 200 DW Brooks Drive
Vice President for Information Technology Athens, Georgia 30602
Telephone 706-542-3145
Fax 706-542-6105
May 3, 2017


TO: Colleagues within VPIT Units at the University of Georgia

FROM: Timothy M. Chester, Vice President for Information Technology

RE: Annual Planning Memorandum for FY18

Colleagues and friends, there is so much good to share with you in this years planning
memorandum it is tough to know where to start. When I began here in the fall of 2011, we had
three simple goals: replace legacy systems with commercial, off-the-shelf administrative and
academic information systems; improve and increase services supporting faculty research; and
become a more responsive, trusted partner with customers and stakeholders across the
University. Over time, two other goals were added to our agenda: dramatically improve the
Universitys information security posture and reduce the use of personally-identifiable
information; and help the University become more strategic in its use of data to support
decision making. Across each of these strategic goals, much has been accomplished and now,
less than a year from our first go-lives for our PeopleSoft applications, it is becoming clear that
we either have completed, or we will soon complete, each of our strategic goals. As I have begun
thinking about preparing this annual communication to you and to our broader community of
stakeholders, I cant help but have the feeling that the end of the current phase of our evolution
as an organization is close at hand.

Next year, it will be time to begin engaging our key stakeholders and the broader campus
community for a mutual development of the next set of strategic goals we should undertake. A
new agenda naturally will require us to think about what type of organization we then should
become, how we should develop ourselves to be successful, and how we should organize
ourselves for the journey. Im extremely proud of the versatility of our organization. Particularly,
how each of you have worked to develop and hone your skills and competencies and the
tremendous loyalty and devotion you show to the University of Georgia. Together, we will all
have an important contribution to make in this next phase of our evolution.

In this years planning memorandum, in addition to reporting our progress on our strategic
goals and our focus for the next year, I also want to begin laying the groundwork for ways to
begin engaging the University community as we develop our next set of long-term strategic goals
in about a year. We have scheduled an all EITS staff meeting for the morning of May 4, 2017, at


10:00 a.m., to discuss the goals, initiatives, and plans outlined in this annual memorandum. The
meeting will be held in Masters Hall in the Georgia Center.


Our day-to-day work is foundational: what we do today prepares the ground for tomorrow. In
this sense, as we begin collaboration with our community to determine our next set of goals, we
must recognize that completing our current set of goals sets the stage for future work. In much
the same way, our work retiring significant amounts of infrastructure and middleware legacy
technologies beginning in 2011 allowed us to move forward and successfully implement Banner
and now PeopleSoft. In the research computing space, similar retirements of legacy network,
storage, and compute nodes laid the groundwork for the implementation of Sapelo and our
current set of high performance computing and storage services. Before we could ever make
progress in improving our information security posture, we had to reprogram our legacy
systems to end the Universitys dependence on SSN data. Working at the same time, other teams
in EITS established a greatly expanded network service (from 1gb to 20gb) that has been a
prerequisite for many improved services, from the various digital initiatives supporting
instruction to a myriad of departmental-provided services utilized by our faculty. Our
completion of the PeopleSoft implementation next year, together with our previous success at
implementing Banner, will provide the institution (finally) with one authoritative source for key
academic and administrative data that will allow us to make considerable gains in strategic use
of information as we pursue the Universitys mission and goals. This is the work that we once
undertook, it is what we build upon today, and as we complete our five strategic goals, it
becomes the foundation upon which we shall build in the future.

Trust and respect is what fuels success, and it is a necessary condition for performing our work
in a way that is rewarding for our teams, positive for our partners and stakeholders, and
impactful to the institutions ability to meet its strategic goals. Rest assured that we, as an
organization, have been successful in building trust and respect (and maintaining it all along the
way) as we have delivered on our strategic goals these past five years. Theres a simple way to
know whether trust and respect exists between an IT organization and a campus community:
answer the question When is it that the IT organization is engaged on tasks, projects, or
initiatives? The earlier we are engaged in problem-solving, strategy setting, or solution
designing, the more trust and respect exists between us and the others sitting around the table.
If we are brought into these discussions at a later stage, particularly if key decisions have already
been made and we are only there to receive our assigned tasks, this suggests that work is needed
to build trust and respect with those partners. From my view and knowing how all of us are
constantly engaged for assistance with brainstorming new ideas, designing solutions, or
cracking long-standing problems we have considerable trust and respect with most of our
University community. The challenge, as always, is to maintain that trust and respect. The only
way to do so is simply to do what we say we will do. Often that is easier said than done,
particularly if we have allowed ourselves to become overcommitted. Doing a fewer number of
things exceptionally well, as opposed to lots of things in a mediocre or inconsistent fashion, is
the key to always delivering on our commitments. Be mindful of the continual need for us to
manage the scope of what we are undertaking, so that we do not find ourselves caught up in a
vicious cycle of over-commitment and underperformance. Allowing our trust and respect with
the campus community to erode would be devastating to our ability to be successful in the


State of our Current Strategic Goals

Lets briefly recap our strategic goals, but look at them not in the sense of the projects we have
delivered but from the broader University lens of why this work has been critical to the
institutions ability to meet its strategic objectives. Our goals have not been undertaken in a
vacuum: they are aligned closely with the institutions ability to continue advancing its missions
and extending its long-standing position as one of the premier institutions of higher education
in the United States.

Strategic Goal #1: Replace or renew the Universitys primary academic and administrative
systems for student information, budget, finance, human resources, learning management,
and associated supporting systems to improve the efficiency, effectiveness, and impact of the
Universitys work.

In this past year, the University of Georgia moved up three spots to #18 in the most recent
ranking of public undergraduate programs by U.S. News and World Report. This dramatic leap
in recognized program quality reflects several strategic investments made by the University in
the past two years, including the addition of dozens of new faculty members for reducing course
section sizes and teaching bottleneck courses, the hiring of significant numbers of new
academic advisors to help our students more effectively navigate program offerings and select
the major that is truly right for them, and the provision of improved services for our students,
particularly in the area of financial aid. Each of these new investments or improvements was
intentional and targeted to meet a very certain need aligned with advancing the quality of our
programs. These decisions were guided, in many ways, by the authoritative data maintained in
our new Banner system. Without these data, these initiatives might have yielded less success.
When we complete our PeopleSoft implementation, we can expect that better authoritative data
on revenues, expenses, and personnel will help the institution make better decisions as it faces
the continual challenges of maximizing its very limited resources, even as it becomes a stronger
and more prestigious institution. The implementation of both Banner and PeopleSoft can be
expected to pay these types of dividends for many years to come.

Strategic Goal #2: Reorganize and revitalize the University of Georgias central resources for
research and higher performance computing, the Georgia Advanced Computing Research
Center (GACRC), so that its services more closely match the needs of faculty and researchers as
they engage in innovative work that impacts the state, the nation, and the broader world.

For the past two years, key indicators of research productivity at the University of Georgia have
seen giant leaps. For fiscal years 2015 and 2016 combined, external support for research
increased 21%, to over $175 million. For the current fiscal year, another giant leap is also
expected. These increases in external funding are due to the Universitys efforts to improve its
ability to secure federal, state, and private grants for research. Staff reporting to the Office of the
Vice President for Research have reorganized themselves to better support faculty in their
pursuit of this funding, and new key technology investments in research information systems
have been critical as well.

In parallel, our high-performance computing center (the GACRC) has successfully established
itself as the preferred mechanism for UGA researchers working in the science, technology,
engineering, and math fields who need advanced computing and storage services. Since 2015,
the GACRC has added an additional 85 research groups, so that, today, a total of 297 research
groups, from across 11 of our schools and colleges, are availing themselves of these services.
Additionally, 26 of these research groups have invested over $500k for computing and storage


infrastructure within the center. This investment has been matched by $373k of funds from
EITS through our buy-in support program. These investments are yielding fruit, as last years
cohort of GACRC users were successful in securing over $74 million in external awards. This
$74 million represents 28.5% of the Universitys total research expenditures during the same
period. Investments in the GACRC and the Universitys infrastructure is paying dividends, and
the challenge is for us to continue these critical investments that support the work of our faculty.

Strategic Goal #3: Reorganize and revitalize the University of Georgias central IT services
organization, Enterprise Information Technology Services (EITS), so that its services are
delivered more consistently, with more reliability, and in a manner more closely aligned with
the needs of the Universitys academic and administrative units. Restoring mutual trust and
respect between the organization and the broader community is a critical step to improving
the delivery of technology services effectively to students, faculty, and staff.

Every major program area undergoes an outside assessment and program review every five
years. A committee chaired by Dr. Maric Boudreau, head of Terrys College Management
Information Systems program, conducted this review for EITS last year. The results were very
positive, with the committee finding that the EITS programs, services, and initiatives have
become more closely aligned with the needs of University. More importantly, the committee also
found that previously frayed relationships with many key stakeholders have been restored and
that EITS overall is once again viewed as a trusted and respected partner across the University.
As a result, we have seen dramatic gains in coordinating, and in some cases consolidating,
support services within our schools and colleges. Five years ago, less than 30% of our
departments chose to rely on EITS to manage their departmental and local-area-networks.
Today, that number is over 80%, which has resulted in a better managed network service that is
faster and more reliable. The primary barrier preventing others from joining this service is
financial and we continue to work to gain better efficiencies to make this service more
affordable for the University.

One other indictor of our success with this goal is not well known: our success in evangelizing
and leading the People Skills communication, collaboration, and teamwork training program.
This program started as a professional development effort within EITS designed to help us work
better with others to deliver on our strategic goals. Every new employee in EITS completes this
training within their first or second year of employment, and existing employees benefit from
refresher courses offered each year. What began as an internal EITS initiative has now spread
across other quarters of the University, as our EITS certified trainers now deliver this training to
others as a course offered through the Universitys Training & Professional Development
Center, as special offerings within several of our colleges, and as courses for staff working
together on major initiatives like the PeopleSoft implementation. Our partners across the
University now come to EITS when they need expert advice and training on the basics of
developing strong teams and enhancing communications abilities. To be able to say that the IT
organization is now seen as a trusted and vital partner when it comes to teamwork and
communication training is quite an accomplishment! It reflects our significant efforts to become
a better organization for the University and our commitment to making it a better place to work,
to collaborate, and to do great things.

Strategic Goal #4: Focus on improving the Universitys information security posture by
undertaking initiatives to reduce the use of personally identifiable information, including
Social Security numbers, while improving incident response and management capabilities and
implementing new technical solutions that reduce information security risks. Work to


eliminate, to the degree possible, the routine occurrence of security breaches of sensitive
information or system outages that once existed.

Just this past week, the University announced the formation of an Institution for Cybersecurity
and Privacy, a center that will lead interdisciplinary efforts across the University on both
research and service initiatives in this challenging area. This program is housed in the
Universitys Computer Science Department, and Dr. Kang Li is serving as the inaugural director
of the center. As EITS has worked this past five years to further develop its capabilities in the
information security and privacy space, it has collaborated extensively with Dr. Li and others in
the Terry College MIS program in developing security tools, delivering guest lectures, and
working to assess new trends in this emerging field. The entire area of cybersecurity and privacy
is providing our staff with the opportunity to further expand their services to the University
community while engaging in mutually beneficial teaching, research, and service opportunities
with our faculty. This is a high-demand field, and the University of Georgia has an opportunity
to play a leading role in this area of growing importance. As these efforts expand, EITS staff will
have the opportunity to influence this critical work while also benefiting from the innovation
that is to come.

Strategic Goal #5: Improve the management of University data and enhance reporting and
analytics to provide better support for decision making, by better aligning the work of our
Office of Institutional Research with the Units responsible for originating and reporting
University data and those who require it to carry out the mission of their organizations.

The University of Georgia prides itself each year on its ability to continue to admit an incoming
class of freshman students that is more qualified than classes in the past. As those students
progress through their degree programs, the University retains those students at a rate of 95.2%
as they progress from the freshmen to sophomore years, and it graduates 66% of them in four
years. At six years, 85% of these freshmen will graduate, a rate that is far above peer institutions
and others in the SEC. New advising programs have enabled students to have a more personal,
one-on-one relationship with their academic advisors, and requirements such as the experiential
learning initiative ensure that students are well-prepared for successful careers upon
graduation. The University of Georgia, each year, admits and graduates an exceptionally gifted
class of students. If there is one constant, necessary condition for institutional achievement in
student success, it is this: timely, authoritative data. With authoritative data, the University can
continually admit a class of freshmen with high potential for success in our programs. Data and
other indicators of student success help ensure that our students progress in a timely fashion
through their degree programs. And it is strong data that helps our academic advisors reach out
to students proactively, before problems in their studies becomes apparent, to help them make
best use of the myriad of student success resources available at the University. Our chief data
officer and our staff in the Office of Institutional Research are key players in using data to
address these challenges, and the level of trust and respect that has been afforded them by the
campus community is very high. When challenges or opportunities arise on which institutional
data can be brought to bear, these colleagues are at the table for the first conversation between
our campus leadership, key stakeholders, and our students. In doing so, our colleagues are
building upon the solid foundation of consistent, authoritative data made possible by the
institutions new investments in academic and administrative information systems.

Charting our Next Set of Strategic Objectives

Our past and current success in supporting the institution in its pursuit of excellence in
teaching, research, and service will become the foundation upon which we discover, articulate,


and begin delivering on our next set of strategic goals. One of the noteworthy accomplishments
of my predecessor was an inclusive, stakeholder-led process by which our current set of strategic
goals were derived. In next years planning memorandum, I will lay out for you the process by
which we will begin in the fall of 2018 to do the same. Such work will allow us to develop a new
long-range master plan for Information Technology at the University of Georgia, as the
University begins in earnest to prepare for its 10-year reaffirmation of its regional accreditation.
We should all expect that the challenges that await us in our next phase will be as every bit as
fulfilling and impactful as our present work.

There are many possibilities that I find intriguing.

The digitization of . . . everything. Its no longer right to talk about technology in terms of the
Internet, or wireless capabilities, or mobile devices, as we have entered a phase of technology
development and impact that can only be described as the digitization of everything: course
materials, collaboration by small groups and teams, asynchronous innovation and content
development, the capturing and preserving of relationships and experience, and how best to
represent the intricacies of the physical world in the digital realm. Simply put, the physical
world is increasingly represented in a digital world that has its own sets of rules for
communication, collaboration, and socialization. Its made possible and accessed by the screens
and devices that we all carry with us everywhere (if you see me carrying my backpack, you can
be guaranteed that I am carrying three such devices with me at that time). Across the University,
there are many initiatives in this area, such as digital course materials, digital learning
experiences, and research into these areas. As an organization, weve yet to make an impact in
this area. Therefore, I expect there will be a stewardship and evangelism role centrally to be
played in this space in the next five to ten years, as the field of higher education continues to
evolve and change as it fully embraces the digital world.

Making bigger bets in the infrastructure and research support space. We have come a long way
in the past five years in terms of investing, deploying, and supporting the use of high
performance compute and storage services for our faculty researchers. Our buy-in programs
have brought significant new investments from our faculty researchers themselves, which have
extended the base commitments made by the Vice President for Research and my office. But as I
look at what we accomplish each year, I get the feeling that we are doing a great job of just
keeping ahead of our facultys most immediate, pressing needs in this space. Its time for a much
bigger bet: we need to put together a plan and shared funding mechanism to deliver, in the next
2436 months, those infrastructure services that will make a giant leap in terms of our present
capabilities. I dont envision us attempting to be successful in the annual arms race of
supercomputer size, but there is no reason why, today, we dont begin building the foundations
and deploying those services that will typically be available for faculty by 2025 or 2030. We have
the willingness and intellectual capability to be innovative in this space, and this presents a huge
opportunity for the University as it continues to become one of our countrys premier research
institutions. We, as an organization, have much to offer in pursuit of this very worthy goal.

Being a cloud first organization. The information services and systems that we have deployed
in the past five years will be the legacy systems and technologies that we begin replacing in the
coming decade. They will all be replaced with cloud first technologies. Over this period, we will
become a cloud-based organization, and I expect that we will begin aggressively redeploying new
technologies and capabilities into the cloud as opposed to being deployed on-premises. This will
require new skillsets, new sets of information security controls, and the development of new
financial resources as expenditures become more opex as opposed to capex. We have done a
good job when it comes to leveraging the cloud for systems and services that are on the


periphery of our service catalog, and the time is nearing for us to do so with those systems and
services at our core. Think Banner, PeopleSoft, identity management, and the like. Planning for
this shift, developing ourselves to be successful with it, and proceeding down this path will be
the next big technological shift underpinning our work.

Being more deliberate about edge, leverage, and trust. A very well-known colleague refuses to
use the term centralized or decentralized when it comes to how IT services are organized at his
institution (which is a very success aspirant institution for the University of Georgia). He uses
the terms edge, leverage, and trust to describe these differences. At a research institution like
ours, it makes no sense for the central IT services organization to run all operations at the edge
(Unit level), because many times we lack the specialized knowledge necessary to add the most
value there. But it makes great sense, where possible, to aggregate services (leverage) where
there are economies of scale, cost efficiencies, or information security risks. Our gold network
service reflects that type of thinking which is why you dont have a separate set of network
circuits coming into each college or school from an outside provider. What makes both sides of
this service equation work is trust, and I believe that our organization has accrued the necessary
level of trust and respect to begin being more deliberate about where we allow services to
operate at the edge and where we choose to build leverage at our core. Individuals new to the
University of Georgia may characterize our current IT service arrangement as highly
decentralized. While that is true in some areas, over the past five years we have embarked on
and have had a considerable amount of success in building leverage over academic and
administrative information systems. This has allowed us to be better decision makers because of
easier access to timely, authoritative data. As these initiatives come to completion, its time for
us, as an entire community, to be more deliberate and articulate about which technology
services are right to operate at the edge and which ones pose new and increasing opportunities
for University leverage in terms of efficiency, cost management, and information security. The
cloud presents us with new technology capabilities that I believe will lead to greater leverage in
many areas while allowing staff that support innovation at the edge to maintain the same high
level of control and configuration over services that they maintain today. Figuring this out
together is both necessary and an opportunity for the University in the coming years.

Well look and operate differently than we do today. If you look at us as an organization today,
were dramatically different than we were five years ago. I expect that if you look five years into
the future, well look dramatically different than we do today. Five years ago, we werent well
organized and prepared for successful deployment of ERP packages, and having a chief data
officer and reporting relationship with the Office of Institutional Research were never
considered. Neither was the People Skills training program or the types of campus-wide
collaborations that we today lead or steward. I expect that there will be similar new ways of
organizing and developing ourselves as we take on a new set of strategic goals. But theres one
thing that will not change, I can assure you: we will not revert to the more hierarchical mode for
collaborating with each other that prevailed across most of EITS when I arrived. While an org
chart is a necessary condition for managing a large organization, we collaborate with each other
in a very atypical non-hierarchical, flat organizational fashion. I expect this type of non-
hierarchical collaboration to continue, not only within our organization but with others across
the University of Georgia. If we continue this, we will have gone a long way towards doing what
is necessary to deliver on our next set of strategic goals.


Goals from the Previous Year

Last year, this memorandum set out several strategic goals for EITS. Lets review our progress
towards these goals over the past 12 months. For each of these goals, I feel that progress has
been made, but work remains for some.

1. Continue to support our PeopleSoft implementation of the finance, human resources,

and payroll systems, as part of the OneSource project. Work, to the degree possible, to
support the USGs implementation of a shared human resources and payroll system
(called the OneUSG project), while also ensuring that resource conflicts and drains do
not pose unnecessary risks to our own implementation of PeopleSoft finance. At the
same time, continue the present work to implement more specialized systems for
enhanced financial reporting, academic and financial data warehousing, and digital
signatures (strategic goal #1). I have assigned this goal to Michael Lucas, Chris Wilkins,
and their teams.

Current Status: This project is on time and on budget, and proceeding nicely as we continue
the implementation. This past year, the project budget of $47 million was approved by the
senior administration, we closed consulting contracts for the necessary implementation
support, and we have been the key partners supporting the OneUSG implementation of a
common PeopleSoft implementation. Today, there are over 100 individuals actively working
on the OneSource Project as we approach our first go-lives in less than one year. Our
communication program is strong, we have the right functional and technical leadership in
place, we have strong performances from our consulting implementation partner, and the
institution has committed the right level of resources to this project. We proceed, working on
good ground, though the implementation and its countless dependencies across this very
complex enterprise will be challenging, risky at times, and disruptive, as we dramatically
change the way the University proceeds with its core administrative processes.

2. Work to identify, track, and preserve savings that are now accruing from UGAs reduced
use of the mainframe so that those funds are available to support the Universitys new
PeopleSoft systems for finance, human resources, and payroll. EITS has committed to
providing $2 million in annual support for these new systems, beginning in FY21. As
these savings become realized now, ensure that they are not spent in a recurring way on
other initiatives so that they remain available as expected (strategic goal #1). I have
assigned this goal to Pam Burkhart.

Current Status: These initiatives have been completed successfully during this past year.
Funds supporting mainframe software maintenance have been sequestered to a separate
account, which allows us to track them to be assured that those funds will be redirected to
support the OneSource initiative once the mainframe has been decommissioned. These funds
will be available when necessary to support the OneSource initiative.

3. Continue to provide the support and expertise, as necessary, to support the Office of the
Vice President for Instruction as it embarks on new services to enhance the advising
experience for students. This includes technical support, advice on project management,
mobile development support, and communications support. I expect, over the course of
the next year, the initiative will include resolving issues with UGAs use of DegreeWorks,
the implementation of a new advising system, and integration with the UGA Mobile App
(strategic goal #1). I have assigned this goal to Michael Lucas.


Current Status: Significant progress has been made on this goal this year, which include the
new SAGE student advising system. The SAGE team has continued to drive the project forward
in collaboration with all stakeholders. The new advising system has been purchased and
implemented, and the technical issues with the performance of DegreeWorks have been
resolved. The new advising system is currently in pilot mode for the Spring semester and will
be rolled out to additional Units this fall. This is an iterative project, but it is moving forward
at a good pace and is expected to have a very positive impact on our students and their
academic preparation at the University of Georgia.

4. Continue advancing our services that support faculty and student research by expanding
offerings under the GACRC to included shared disk storage. Continue the current
activities of the GACRC to include increasingly more training opportunities for faculty to
take advantage of our HPC resources. Work to strengthen mechanisms that allow faculty
to influence the direction of infrastructure services at the University through the use of
informal and formal groups, focusing particularly on our new cohort of faculty hired to
support the Universitys informatics initiative (strategic goal #2). I have assigned this
goal to myself, Michael Lucas, and Lynn Wilson.

Current Status: Working through a cross-disciplinary group of stakeholders, including both

faculty and staff, the research archive Institutional File Storage (IFS) system was launched in
June 2016. This new file storage option is available for UGA researchers through the IFS
services, providing an affordable option for researchers who want a centrally-managed file
storage option for large amounts of archive data. Researchers can share data with internal
UGA colleagues and externally with non-UGA collaborators (with a guest MyID). Beyond
initial technical failures, the overall usage continues to grow, with currently ~21 groups using
the service with a total allocation of ~90TB of disk space.

5. Continue progress in ensuring that University and college-level IT services are more
closely aligned with the needs of our faculty. While our annual TechQual+ survey shows
that students and staff alike have very positive impressions of IT services, our faculty
continue to have very poor impressions of those same services. Continue to build on our
work this past year with the new faculty IT services guide by completing a companion
Web site. Conduct further research based on this years TechQual+ to better understand
faculty perceptions of IT and then work with other IT leaders and professionals to take
the steps necessary to begin bridging this gap (strategic goal #3). I have assigned this
goal to Lynn Wilson.

Current Status: We have engaged in three activities this past year in order to address this
goal. First, our faculty and staff guide to technology is now in its second edition, providing
employees with information on the wide variety of IT services available to them from the
University. Second, we have redesigned some services associated with eLC to make eLC easier
to use. We have also taken steps to facilitate greater coordination for supporting the use of eLC
between EITS, the Center for Teaching and Learning, and distributed IT units across the
University. Finally, we have continued with our wireless matching program, providing
funding to support more wireless access services for faculty areas. We have also collected data
from faculty regarding the quality of wireless in their buildings and areas. Support for these
initiatives will continue in the next year.

6. Engage a third-party information security consulting firm to provide the institution with
a health check regarding its use of sensitive and restricted information, to ensure that the
Universitys information security posture continues to mature and that we are doing the


maximum possible to reduce the Universitys exposure to both internal and external
computer threats. This assessment should be similar to third-party reviews conducted in
2012 and 2013 after information security breaches occurred. The focus of the review
should be on those areas that have a legitimate business need for regularly handling and
using sensitive and restricted information. Post-review, begin to work with departments
across the University to act on recommendations that come forth (strategic goal #4). I
have assigned this goal to Brian Rivers (now Ben Myers).

Current Status: We have selected and engaged Dell SecureWorks to conduct a security health
check for EITS and other Units whose operations rely heavily on the use of sensitive data.
Information Security is proceeding with these assessments, focused on Unit by Unit individual
checks. Initial engagement is scoped specifically to EITS and consists of technical security
architecture review, information security management system review, and server hardening
assessments. Additional engagements for other Units handling sensitive data are schedule to
begin in the summer, subject to availability. Other Units, particularly those reporting to the
Vice President for Instruction, have agreed to participate. The initial EITS engagement has
entered into the reporting and analysis phase, with a full report expected soon. This initiative
will continue into the next year.

7. Expand the ArchPass system to include multi-factor authentication for Web-based

applications through the Universitys Central Authentication Service (CAS). Implement
new infrastructure that is capable of supporting multi-factor authentication by all
students, faculty, and staff at the University of Georgia. Begin testing this new
infrastructure by identifying and piloting access to systems in use by smaller groups of
University constituents, while developing plans for a fuller, campus-wide
implementation in the following year (strategic goal #4). I have assigned this goal to
Brian Rivers (now Ben Myers).

Current Status: Working together, network engineering and information security Units have
selected and implemented Duo two-factor authentication service to replace the legacy Dell
hardware token two-factor solution. As a modern, phone-based solution with a site-license for
students, faculty, and staff, Duo enables rapid expansion of two-factor protection to different
applications and to large and varied (and remote) populations of users. In all, two-factor
authentication has expanded from ~2,800 legacy ArchPass users to ~6,200 enrolled Duo
users, including all default VPN access and those piloting Duo-protected, Web-based
applications. The use of Duo was required for default VPN access to the campus network on
January 3, 2017. vLab is scheduled for two-factor authentication protection May 5, and the
next steps will be to work with various campus stakeholders to roll Duo out for Web-based
sign-on through the Central Authentication Service (CAS). These rollouts are expected to
continue throughout the next year.

8. Launch the OmniUpdate content management system with selected partners across the
campus. Expanded use of OmniUpdate will provide departments across the University
with a fuller and better set of tools for Web-based communications, as well as helping to
ensure that the tools that we use benefit from ongoing (and vendor supported) research,
development, and the latest security protections. Additionally, its integration into cloud-
based hosting for UGA Web sites will help ensure the availability of these
communications platforms in case the Athens campus loses its power or Internet
connection (strategic goal #3, #4). I have assigned this goal to Lynn Wilson and Michael


Current Status: This project has been launched successfully this past year. We have moved
from a pilot phase, involving Marketing and Communications, Finance and Administration,
Units from the Vice President for Instruction, and sites from the School of Public and
International Affairs. Since this pilot, other sites are coming on, including those from the Terry
College of Business and the Universitys primary sites for the central administrative Units. I
expect that, over the next year, we will continue to add new customers and sites to this service,
given that we have now architected the solution in a way that will allow it to scale to support
more users, while giving them the individual level of control they require to administer their
Web sites.

9. Continue to work to enhance University-wide capabilities for data-informed decision

making, particularly when it comes to the use of academic information. Continue efforts
to better define and standardize essential data elements across domain boundaries, while
improving the availability, efficiency, and accuracy of data reports provided through the
Office of Institutional Research. Support the new leadership over OIR as they work to
further the relationships necessary to ensure that the offices work has a stronger impact
on University decision making (strategic goal #5). I have assigned this goal to Sharon
Logan and Paul Klute.

Current Status: This project is going quite well. Over the past year, there have been a number
of activities, in conjunction with colleagues in the Office of Institutional Research, aimed at
better defining and standardizing essential elements for the institution and the larger
University System of Georgia. We now have for the first time, as an institution, a
comprehensive data governance program. Additionally, these standardized elements are more
readily accessible to a wide variety of campus stakeholders through a series of new reports
that have been available through the ConnectUGA project. Accessibility of these data has also
been enhanced, through both Argos and the new Tableau software. These data elements are
having an impact and have been instrumental in both the provosts ability to cast her strategic
vision through the UGA LEAD sessions, as well as other University-wide metrics such as those
that make up the U.S. News and World Report rankings. The Data Management Web site
(, developed this past year, has been key to increasing
transparency and visibility of the Universitys information assets.

Goals for the Next 12 Months

Let me lay out for you our most important priorities over the next year, and provide you some
context for each of them. Its an ERP deployment year for our organization, and you can expect
that successfully completing our PeopleSoft implementations will consume every available
resource that we have as an organization going forward. Managing and reducing scope in other
areas will be key. As such, most of our goals for this next year encompass this realm or are
extensions of previous goals. Or, they are limited in scope for the next year.

1. Continue supporting our implementation of PeopleSoft applications for Finance, as

well as playing a leadership role in the OneUSG implementation of PeopleSoft HCM for
the entire University System of Georgia. Ensure that the project remains on time and
on budget and delivers on the guiding principles and strategic goals that have been set
for the initiative. While there is a significant amount of technical work to be
accomplished, ultimately it is our planning, change management, and communications
efforts that will be instrumental in the projects success (strategic goal #1). I have
assigned this goal to Chris Wilkins, Michael Lucas, Lynn Wilson, and Pam Burkhart.


2. Successfully upgrade our Banner academic information systems to the latest version of
Banner (Version 9 or XE). Required by the end of 2018, this forklift upgrade will
eliminate the many java-based problems experienced by Banner users, while also
providing some limited new capabilities. This will be a significant technical effort for
our teams, requiring additional change management, communications, and training
activities. It also will require several complex database and infrastructure upgrades. In
some ways, this major upgrade of Banner is a mini-implementation, in and of itself.
By this time next year, we should be well on our way to deploying this next major
release of the Banner applications (strategic goal #1). I have assigned this goal to
Michael Lucas and Karen Chastonay.

3. Be prepared to engage Human Resources with supporting data to get them to reassess
our current salary grade and pay-plan regarding FLSA exempt / non-exempt changes.
Compared to other institutions (Georgia Tech, Texas A&M), the University in my view
may have been overly conservative in assessing job duties, resulting in too many of our
employees being reclassified to non-exempt positions. Human Resources has indicated
recently to us that they will engage EITS this summer in a reassessment of this issue
(strategic goal #3). I have assigned this goal to Pam Burkhart.

4. Continue supporting the use of Dell SecureWorks to provide the institution with a
health check regarding its use of sensitive and restricted information, to ensure that the
Universitys information security posture continues to mature and that we are doing
the maximum possible to reduce the Universitys exposure to both internal and external
computer threats. By this time next year, complete the assessments of business Units
reporting to the Vice President for Instruction, and be executing plans (along with
EITS) that respond to and make adjustments as necessary consistent with the
recommendations made by SecureWorks (strategic goal #4). I have assigned this goal
to Ben Myers.

5. Continue rolling out our ArchPass Duo service, moving it within the next 1218 months
from its current stage to where it is required for all access to all systems containing
sensitive and restricted information. Phase this project in, as with the PeopleSoft
project, strong technology and engineering are necessary steps, but alone are not
sufficient for success. Planning, change management, and communications efforts are
both necessary and sufficient for successful execution of this critical initiative (strategic
goal #4). I am assigning this goal to Ben Myers and Lynn Wilson.

6. Complete the implementation of the Palo Alto WildFire product, providing our
University network with enhanced protections against Web-based malware, phishing
attacks, and computer viruses. To the degree necessary, work with Units inside and
outside of EITS to ensure that the implementation is done in an open and transparent
way, allowing key stakeholders in the ITMF and UGANet community to influence the
implementation where appropriate (strategic goal #4). I have assigned this goal to Ben

7. Continue to extend the gains realized this past year in terms of data standardization,
openness, and transparency in regards to academic information maintained through
the Athena (Banner) system. Continue efforts through the Office of Institutional
Research to make these data more widely available, more easily accessed, and more
impactful on University-wide decision-making. Pay particular attention to the need to
merge academic information in Athena with financial and payroll information


maintained in other systems across the University, and help make sure that we are not
duplicating efforts across these system boundaries (strategic goal #5). I have assigned
this goal to Sharon Logan and Paul Klute.

8. Take a larger leadership role in efforts to deliver on a set of predicative analytics for
student success and degree completion. While the University of Georgia has strong
metrics when it comes to timely degree completion, there continue to be opportunities
to make better indicators available to advisors that aid in identifying students who are
disengaging from their studies and are at risk of falling behind or dropping out.
Success in this endeavor is part project management, part business redesign, part data
analysis and modeling, and part user interface. Help to bring these different areas
together, through the Office of Institutional Research, to ensure that we make great
gains in this area over the next 12 months (strategic goal #5). I have assigned this goal
to Sharon Logan and Paul Klute.

Your combined experience, wisdom, and expertise are our most important resources. We will
continue to be successful in the way we plan, the way we deliver on our initiatives, the way we
engage our end user community, and the way we hold each other accountable. I like what I see
each day, and I look forward to our continued journey together.

Thank you for all that you do, and know that you can call on me at any time when I can be
helpful to you. I look forward to the opportunity to discuss the contents of this planning
memorandum with you and to answer your questions when we meet in May 4th. I hope to see
you there.

Cc: VPIT Monthly Status Report Distribution List