CHCCOMOO3

Anjana Vishwakarma

TASK 1

1.1 Provide one example of how each of the

following.................................
Political

Change in the government which reflects in changes to

legislation, reporting or funding requirements.
Economic

The implication of funding can affect the organisation

budget and financial forecasting.
Which can effect staff levels, resources and purchasing
etc?
Social

Diversity in terms of different culture, language difference

also effect the communication strategy .Language can be
a challenge to both the parties hence this should be taken
in their account when developing communication
strategies for this group.
Technology

Current and new technology will affect the success of

communication plan. If communication relies on
technology, it is important to have alternative plans in
place in case of technology failure.

1.2 Explain each aspect of a swot analysis and

identify.......................

When drafting a SWOT analysis, individuals typically create a

table split up into four columns to list each impacting
 element side-by-side for comparison. Strengths and
weaknesses won't typically match listed opportunities and
threats, though they should correlate somewhat since they're
tied together in some way

Pairing external threats with internal weaknesses can

highlight the most serious issues faced by a company.

Internal factors

The first two letters in the acronym, S (strengths) and W

(weaknesses), refer to internal factors, which means the
resources and experience readily available to you. Examples of
areas typically considered include:

Financial resources (funding, sources of income,

investment opportunities)

Physical resources (location, facilities, equipment)

Human resources (employees, volunteers, target

audiences)

Access to natural resources, trademarks, patents and

copyrights

Current processes (employee programs, department

hierarchies, software systems)

External factors

External forces influence and affect every company,

organization and individual. Whether these factors are
connected directly or indirectly to an opportunity or threat, it is
important to take note of and document each one. External
factors typically reference things you or your company do not
control, such as:

Market trends (new products and technology, shifts in

audience needs)
 Economic trends (local, national and international financial
trends)

Funding (donations, legislature and other sources)

Demographics

Relationships with suppliers and partners

Political, environmental and economic regulations

1. Strength: Considering strength from an internal perspective,

and from the point of view of the organizations customer
and people in the industry.

2. Weakness: Weakness should be considered from an internal

and external basis. Are there weaknesses in the organization
that you dont see? Or what does your competitor do better
than you?

3. Opportunities: Looking at the strength of the organization

and ask whether these open up any opportunities. Like; what
opportunities are available to you? Or what trends may
possibly impact you?

4. Threats: When looking threats, ensure that you dont

overlook external factors such as new government
regulations or technological changes in your industry.

Benefits:

1. Cost-effective

You do not require extensive training nor any form of technical

skill for conducting a SWOT analysis. In addition, you dont
require an external consultant. All you need is a staff member
who has prior knowledge of business.

2. Wide Range of Applications

SWOT analysis can be used to conduct competitive analysis,
strategic planning or any other study. This is because, through
a SWOT analysis, a business can identify any environmental
factor that plays a favorable or unfavorable role in any
particular objective.

1.3 What are the possible repercussions

of

There are many different consequences to a conflict of interest.

In addition to costly and in some cases, crippling fines,
consequences can also include lost of investment if an
employee is let go due to the conflict, a negative reputation - to
customers, potential customers, board members, new talent
and anyone else who does business with the organization - that
is difficult, if not impossible to improve.

1.4 Describe the general principles of mentoring or

coaching.........................

For mentoring to happen, there must be a strong relationship

between the two individuals. The mentee must trust the mentor
while the mentor should genuinely care about helping the other
person to develop their skills and knowledge. Mentoring should
ensure that it encourages:

The mentee to be resourceful

The mentee should have control over their own learning

They should take an active part in the learning by practicing,

discussing and modelling

Feedback should be provided wherever necessary to steer

the mentee

The mentor should listen to the mentees requests

To ensure successful mentorship, you should:

Provide encouragement and build confidence

Provide all necessary resources

 Make sure criticism is constructive

Encourage questions

As a mentor I need to provide encouragement to keep

employees motivation up during mentoring. Acknowledge
gains they have made and use it to build up their confidence.
When they make mistakes, make sure criticism is constructive.
This means it is fair and identifies how the learner can improve.
To motivate the learner, you may need to set targets or goals
they can work towards. For example, a written communication
goal could be to write a letter without any errors.

I should encourage questions from my mentees. This means

they are engaging with the activity and trying to learn. In
return, I could ask open questions to make them reflect on their
performance (e.g. How do you think that went? or What can
you see wrong here?).

1.5 Describe how you would maintain relationship with:

A colleague
1. Be Honest And Communicate
2. Be Likable

3. Be Observant

4. Find A Common Interest

5. Dont Be Afraid To Aim A Little Higher (Or Lower)

2. A member of the local media:

1) Respect the reporters time Reporters is constantly busy,

and time is money. They are always up against deadlines,
and for freelancer reporters, the faster they get the story
done, the more money they make. Respect the time of your
media contacts.
2) Stay in touch on a regular basis Sometimes, building media
relationships is as simple as just letting them know youre
 around. Just introduce yourself to the right reporters, offer
suggestions about specific story angles that youre an expert
in, and just try to get listed on their contact list as an expert
source for a particular topic. They cant contact you if they
dont know you exist.
3) Never lie to a reporter Dont stretch the truth, spin,
comment on something you dont really know about, or
anything along those lines. When you lie, you put the
reporters credibility at stake because their name is on the
line with every story they publish. And thats something
theyll never forget.

3. a person from another organization within industry:

1) Providing welcoming environment

2) Being honest and providing clear information,
3) Paying attention and responding appropriately.

1.6 An organisation is holding a charity

event..............................

These lessons could be learnt:

1) To build the relationship with community and for business

promotion social media is very necessary.
2) Because of lack of publicity company could not able to
promote the business; so company need to think about some
free social media or the employee who knows how to set up
these things, the cost may be minimal.
3) Social media is very fast communication method and easy
way to share message in worldwide so when developing
communication plan organization need to rethink about
allocating fund, social media and websites updates, enough
time for distributing leaflets, informing media person and
promotion.

1.7 Provide on legal and one ethical

consideration..................................

Topics Legal consideration Ethical

consideration
Privacy,confide Discussing clients privacy Clients feels let
ntialy down and sad
With others. after knowing
about their
privacy.

Discrimination Providing activities Treating child

according differently
because of
To their culture culture.

Duty of care To ensure safety of children In case of injury

in making fun of
childs reaction.
Care.

Mandatory Not reporting an accidents Making staff feel

reporting of bad for not able
to write a report.
Child.

Informed Not providing policies and Parents not

consent procedures of the centre for allowed to make
the consent of parents. decision about
their child.

1.8 Provide a half

page.........................................................

Effective communication is vital to a day care centres success.

This includes not only working with the kids, but also the centre
administrators communicating regularly and clearly with their
staff members and with the parents.
Handbooks

A key form of communication for many successful day care

centres is the handbook. Your centre should develop and
provide both a parent handbook and a handbook for the staff.
Both should contain the centres mission statement and
philosophy of operation

Electronic Communication

Electronic communication is often the most expedient way to

reach staff after hours or busy parents at any time

Meetings

Holding meetings with your staff is a common way to ensure

regular communication. The most effective meetings will follow
a concise agenda and allow for both administrator to staff
communication and for the staff to share concerns. Discuss any
new issues, resolve problems if possible and inform staff of
upcoming events

Other Communications Methods

For special events, field trips or urgent notifications, you can

send home printed material. Give this directly to the parent to
make sure she sees it, rather than trusting a younger child to
remember it.

1.9 Explain the role of..........................................

In the 21st century, media such as television, print and radio attract the
public by imparting knowledge and awareness of products and services
companies. Although costly, such avenues are the preferred mode of
advertising.

This medium of advertising is important because people do

read news paper and listen to radio or watch television.

1.10 Identify
five.............................................................

Display banner advertising

 Search engine marketing (SEM) and Googles content
network.
Email marketing
Social media and social networking.
Mobile marketing and Mobile apps (applications)

1.11 Explain the marketing and

etiquette.............................................

Display banner: - Display banner should be made in a way that

they are eye catching and should display as many details as
possible with contact information.

Search engine:-All the regulatory guidelines are met and

ensuring that the information provided is not false or
misleading. The site should be easily navigable with policies
and procedures listed.

Email and marketing:- The emails should be always professional

have a subject and provide the content that is accurate and is
in accordance with the guidelines and etiquette provided by the
organisation.

Social media and social networking:- All social media have

their own marketing and it etiquette rules that should be
followed.

Mobile marketing and mobile apps: It should be kept in mind

that the clients are not bombarded with repeated EDM as they
can be annoying and clients will cease paying attention. The
information should be consistent, factual and accurate.

1.12 Provide a description of

three ........................................

1. Identifying opportunities for continuous improvement.

Conducting own evaluation to identify lessons or opportunity
for improvement. Evaluating where things went wrong and
how they could be improved next time.
2. Collecting feedback from stake holder: feedback from
colleagues, clients, and supervisors through emails and
complaints regarding communication can help to identify
mistakes you made, or gaps in processes that were
developed and ways that you can further improve
performance.

3. Holding review and evaluation meetings with the stake

holder.

1.13 Describe two

financial....................................................

1. Return on investment is one of the major factors in

developing a plan.

In the communication it should be clearly defined what cost

and how long each part fill will take to complete.

One has to keep in mind the resources available example

employees and their skill, knowledge, equipment (computer,
printers and other hardware). Some types of media is free
but might need to set up, the cost can be less if from some
of the staff knows how to set it up. In case it has to be
sourced out it will cost more.

2. It is also important in communicating the difficulties a

project might have. It is imperative that one plans for
possible contingencies that may arise such as cost time
resources. Communicating these issues will let all involved
be aware of the possibilities and the resources to rectify.

PROJECT

TASK 2

Part A
DEVELOP A COMMUNICATION STRATEGIES

A. Child safe regulation

The Victorian Government is introducing child safe standards
to improve the way organisations that provide services for
children prevent and respond to child abuse that may occur
within their organisation.
The standards are compulsory for all organisations providing
services to children, and aim to drive cultural change in
organisations so that protecting children from abuse is
embedded in the everyday thinking and practice of leaders,
staff and volunteers. This will assist organisations to:
prevent child abuse
encourage reporting of any abuse that does occur
Improve responses to any allegations of child abuse.
There are seven basic standards which an organisation must
follow.

Standard 1: Strategies to embed an organisational

culture of child safety, including through
effective leadership arrangements.
Standard 2: A child safe policy or statement of
commitment to child safety.
Standard 3: A code of conduct that establishes clear
expectations for appropriate behaviour with
children.
Standard 4: Screening, supervision, training and
other human resources practices that reduce
the risk of child abuse by new and existing
personnel.
Standard 5: Processes for responding to and
reporting suspected child abuse.
Standard 6: Strategies to identify and reduce or
remove risks of child abuse.
Standard 7: Strategies to promote the participation
and empowerment of children.
B. Method of communication....................................

1. Written communication: - The written communication should

be done by an authorised person in a professional way. The
information being given should be clear and easily understood
by all. Email is the most common form of communication. One
should ensure the mail is sent to only those people who need to
be informed.

2. Oral communication: - Oral communication normally takes

place in forms of meetings, where the key points are discussed
or reviewed. The minutes of the meeting should be
documented and should detail the items agreed upon and what
action needs to be taken. This can also be good way to conduct
training with staff.

3. Alternative communication: - Sometimes alternate methods

of communication are required for some individuals to
understand things better. This can be done by taped format or
podcast (For example people who can speak English but cant
read properly).

C. Identify internal..............................................

Internal: - Employees.

Owners.

Board of Directors.

Managers, Investors etc.

External: - Suppliers,

Customers.

Creditors.

Clients.
Intermediaries.

Competitors.

Society.

D. Identify the internal and external

methods....................

Internal:-

Operational and strategies plan.

Internal emails and reports.
Agenda and meeting minutes.
Organisational forms e.g. Hazards form.

External:-

Organisation web site.

Social media.
Pamphlets and promotional documents.

E. Explain which three methods.................................

The following method will be use to review and evaluate the

effectiveness of the communication strategies.

1. Stakeholders: - All stakeholders should be communicated the

benefit of activity and provide necessary support which creates
willingness to participate and ownership. Since the stakeholders
are engaged in monitoring their observations will defined the
effectiveness of communication.

2. Monitoring progress:- Monitoring the progress against

defined goals allows one to track the progress towards the
outcome and make adjustments if needed to implement the
changes.

Monitoring focuses on operational issues effectiveness and

project management. Findings should be used to improve the
process.

3. Evaluate the outcomes:- The success of a project is

determined by the results of the change and how they affect
the stakeholders.

F. Conduct a SWOT...............................................

SWOT ANALYSIS

Strength (internal):-

Most of the staff are holding diploma.

Ongoing training for the staff.
Dedicated workforce.
Willingness to try new policies.

Weakness (internal)

Lack of technology.
Updating procedures manuals.
Defined resources.

Opportunity (external)

Increasing market share.

Updating technology.

Threats (external)
 Increase competition.
Change in government policy.

G. Identify three potential............................................

1. Investment or ownership interest by other parties.

2. Providing organisational contracts to friends/family that

benefit both.

3. Contract to conflicting parties.

H. Identify three barrier or

difficulties..................................

1. Difficulty in understanding English (language barrier)

Communicating with people who have limited English

knowledge can be challenging for both the parties. Having an
interpreter service can break the barrier.

2. Cultural barrier

Body language in different cultures has different meanings.

Strategy: - Code of ethical practices in place.

3. Financial limitations having a limited budget will affect

the organisations ability to communicate with internal and
external stakeholders.

Strategy: - Raising fund through donation, approaching funding

bodies for health.

I. Explain how the plan will...................................................

1. Briefings and team meetings.

2. Emails.
3. Memos.

4. Verbal instruction.

TASK 2

PART B

B.Present communication strategy

A. Deliver a short (5-10

minutes).................................................

The Victorian Government is introducing child safe standards to

improve the way organisations that provide services for
children prevent and respond to child abuse that may occur
within their organisation.

The standards are compulsory for all organisations providing

services to children, and aim to drive cultural change in
organisations so that protecting children from abuse is
embedded in the everyday thinking and practice of leaders,
staff and volunteers. This will assist organisations to:

Prevent child abuse

Encourage reporting of any abuse that does occur
Improve responses to any allegations of child abuse.

A .Purpose

The purpose of this communication strategy is designed to

help all in the organisation to communicate effectively and
meet the organisational objective and legal standards.

The proper communication helps us:-

1. Engaged effectively with stakeholders.

2. Ensure people understand what we are doing.

3. Demonstarte the success rate.

4. Ensure all concerned know and understand the standards of

care we have to provide to children.

5. Change perception where necessary.

6. Help achieve our social and legal objective.

Seven basic standards which an organisation must

follow.

Standard 1: Strategies to embed an organisational culture of

child safety, including through effective leadership
arrangements.

Standard 2: A child safe policy or statement of commitment to

child safety.

Standard 3: A code of conduct that establishes clear expectations

for appropriate behaviour with children.

Standard 4: Screening, supervision, training and other human

resources practices that reduce the risk of child abuse by new
and existing personnel.

Standard 5: Processes for responding to and reporting suspected

child abuse.

Standard 6: Strategies to identify and reduce or remove risks of

child abuse.

Standard 7: Strategies to promote the participation and

empowerment of children.

B.Two way communication with participants

The participants in communication where

Ruhi and Rahul.

Resources used to communicate were communication

policy, child safe standards, Computer and projector to
display visual information.
Feedback forms were provided to get the suggestion, Idea
and opinion from the staff.
In addition to providing a copy of child safe standards, the
policy was explained verbally and staff encouraged asking
questions.
One of the staff pointed out that it was difficult with
families of children with language barrier.
To resolve this problem it was decided to assist families
with staff who speak the same language.

TASK2

PART B

FEEDBACK FORMS

Presenter name:-Anjana

Date:-17/4/17

Topic:-Child safe standards

Duration:-45 minutes (5.30 to 6.15pm)

Very poor Poor Good

Excellent
Presentation Skills
Eye contact

Style of presentation

Time keeping

Voice
Clarity/expression

Tone/ volume

Speed

Content/ Material
Structure

Report Content Outline

Amount of material

Level of appropriateness

Use of visual aids

Handling questions

Post presentation discussion

Handling of questions

Listening

Responding appropriately

Comments:-

It was suggested that the meeting should be held after all the
children have left for the day.

TASK 2
 Part C

After completing the presentation on child safe and getting the

feedback forms from the participants, the following
observations were made.

The participants appreciated the need for being updated on the

child safe policy and accepted it positively.

The presentation was well received by the participants and it

felt they received well.

The communication outcomes were achieved based on the

feedback forms received from participants.

On reflection for forthcoming presentation i should get more

reference material in printed form so that it can be distributed
for the participants for their reference

The communication throughout the presentation both verbally

and in written form was well received though written
communication can be improved by giving printed notes for
staff to keep.

Next presentation based on staff feedback will be held after

operational hours with some finger food to keep staff
motivated.

Part D

1. The purpose of the communication strategy:

Staffs

1. Ruhi 2. Rahul
Resources: Existing policy communication and respectful
policy, code of conduct, Child safe standards, meeting
agenda, laptop and projector to display visual information.

Communication type: staff meeting

1. Victoria has introduced compulsory minimum standards for

organizations that provide services for children to help
protect children from abuse.The
standards are compulsory
for all organizations providing services to children, and aim
to drive cultural change in organizations so that protecting
children from abuse is embedded in the everyday thinking
and practice of leaders, staff and volunteers. This will assist
organizations to:

2.

prevent child abuse

encourage reporting of any abuse that does occur

improve responses to any allegations of child abuse.

Objective:

This communications strategy is designed to help you and your

organization communicate effectively and meet core
organizational objectives.

This communications strategy shows how effective

communications can:

help us achieve our overall organizational objectives

engage effectively with stakeholders

demonstrate the success of our work

ensure people understand what we do

change behavior and perceptions where necessary."

 To provide the best standards of care and support for
people using our service.

To ensure all staff know and understand the standards of

care expected.

Child safe standards:

Standard 1: Strategies to embed an organizational culture

of child safety, including through effective leadership
arrangements

Standard 2: A Child Safe Policy or Statement of

Commitment to Child Safety

Standard 3: A Code of Conduct that establishes clear

expectations for appropriate behavior with children

Standard 4: Screening, supervision, training and other

human resources practices that reduce the risk of child
abuse by new and existing personnel

Standard 5: Processes for responding to and reporting

suspected child abuse

Standard 6: Strategies to identify and reduce or remove

risks of child abuse

Standard 7: Strategies to promote the participation and

empowerment of children

How could your organization implement this standard?

Creating child safe organization.

The organization has a child safe policy or statement of

commitment
 The organization has made public their commitment to
child safety

All board members, staff and volunteers are aware of the

organizations commitment to child safety and their duty
of care requirements

All staff and volunteers can easily access and understand the
organizations commitment to child safety

The organizations commitment to child safety includes a

commitment to the safety of Aboriginal children, children
from culturally and/or linguistically diverse backgrounds
and children with a disability.

Staff, volunteers, families and children understand safe

behaviour and relationships with children with a disability

Children and families from culturally and/or linguistically

diverse backgrounds can access and understand the code
of conduct

Efforts have been made to make the code of conduct

accessible to children with a disability.

Providing ongoing training to staffs about child protection.

Providing the facility of Interpreter to those families who

has language barrier.

Observing the staff performance and reviewing the policy

every 6 months.

3. Amended communication strategy:

 Victoria has introduced compulsory minimum standards for
organizations that provide services for children to help
protect children from abuse.The
standards are compulsory
for all organizations providing services to children, and aim
to drive cultural change in organizations so that protecting
children from abuse is embedded in the everyday thinking
and practice of leaders, staff and volunteers. This will assist
organizations to:

prevent child abuse

encourage reporting of any abuse that does occur

improve responses to any allegations of child abuse.

Objective:

This communications strategy is designed to help you and your

organization communicate effectively and meet core
organizational objectives.

This communications strategy shows how effective

communications can:

help us achieve our overall organizational objectives

engage effectively with stakeholders

demonstrate the success of our work

ensure people understand what we do

Change behavior and perceptions where necessary."

To provide the best standards of care and support for

people using our service.

To ensure all staff know and understand the standards of

care expected.

Child safe standards:

 Standard 1: Strategies to embed an organizational culture of
child safety, including through effective leadership
arrangements

Standard 2: A Child Safe Policy or Statement of Commitment

to Child Safety

Standard 3: A Code of Conduct that establishes clear

expectations for appropriate behavior with children

Standard 4: Screening, supervision, training and other

human resources practices that reduce the risk of child
abuse by new and existing personnel

Standard 5: Processes for responding to and reporting

suspected child abuse

Standard 6: Strategies to identify and reduce or remove

risks of child abuse

Standard 7: Strategies to promote the participation and

empowerment of children

How could your organization implement this standard?

Creating child safe organization.

The organization has a child safe policy or statement of

commitment

The organization has made public their commitment to

child safety

All board members, staff and volunteers are aware of the

organizations commitment to child safety and their duty
of care requirements

All staff and volunteers can easily access and understand the
organizations commitment to child safety
 The organizations commitment to child safety includes a
commitment to the safety of Aboriginal children, children
from culturally and/or linguistically diverse backgrounds
and children with a disability.

Staff, volunteers, families and children understand safe

behavior and relationships with children with a disability

Children and families from culturally and/or linguistically

diverse backgrounds can access and understand the code
of conduct

Efforts have been made to make the code of conduct

accessible to children with a disability.

Providing ongoing training to staffs about child protection.

Providing the facility of Interpreter to those families who

has language barrier.

Observing the staff performance and reviewing the policy

every 6 months.

TASK 3

Part A

Develop a digital media strategy

Benefits of using EDM:

Benefit #1 Better version control

An EDM has built in version control which allows you to

automatically version documents and ensure that full document
history is available. As everyone is working on the same single
document within the EDM, problems associated with multiple
copies of documents dissipate, as does the need to distribute
copies via email.
Benefit #2 Facilitated collaboration

EDM platforms have the ability to improve collaboration both

internally and externally through the use of web based
environments and workflows. In addition, understanding where
a document is at in the authoring, review and approval process
is significantly facilitated.
Benefit #3 Improved timeliness

Electronic Document Management provides us with tools to

drive document management processes and push documents
automatically through their lifecycles. These tools can also
escalate bottlenecks and ensure timely generation and filing of
documents and records. This translates into improved
inspection and submission readiness.

Benefit #4 No more emails

Electronic document management remove the need to

distribute content via email, removing the security and storage
burden and improving control over regulated content.

Benefit #5 Increased document security and control

EDM can help us comply through the use of audit trails and
traceable and granular security controls. Documents are one of
our primary IP assets and protecting these should be top of
your list.

Benefit #6 More reliable backups

EDM centralizes all documents and records and encourages the
creation and management of these records in one location, this
in turn significantly improves our ability to properly backup all
content and ensure we can readily retrieve it.

Benefit #7 Lower document management and

archiving costs

Processing, storing and retrieving records can be significantly

improved when moving to electronic environments. Automated
record retention policies improve archiving processes. The need
for physical storage space for paper records is also significantly
reduced or eliminated altogether. Central filing and document
tracking is can be automated, eliminating the need for physical
document management.

Benefit #8 More consistent content

An EDM provides us with template management and

distribution capabilities, and document revision management. It
can also automate the PDF publishing process to ensure that all
content is published in a uniform manner in line with ICH
requirements.

B. The intended audience:

Staff.
Management.
Families.
Business contacts.
Media.
Community members.

C. How the digital

activities..........................................................

An effective digital strategy will help you take the right

decisions to make a company successful online. A strategy
process model provides a framework that gives a logical
sequence to follow to ensure inclusion of all key activities of
strategy development and implementation.

A Digital Marketing Strategy should involve a review to check

that all of your capabilities are in place to help your
organisation manage all of the digital touch points. But which
capabilities are important, which do you need to review?

D. The relevant legal and ethical....................................

All website advertising should carry companys registered

address and numbers.
Ensuring all information provided is accurate and not
misleading.
Be transparent to state the facts and gain trust.
Communication should include contact details and valid
address.
DMS should be targeted to the people who have agreed to
be contacted.
There should be defined guidelines in the system about
how to use digital media.

E. Potential barriers...........................................
F. Contingency or crisis
plan.............................................................................

For this part I am using barrier 3 and 5 from above example

There should be enough budgets allocated for the purchase of

resources and implementing it. One should always make plans
for all possible contingencies in case a crisis arises.

Crisis communication

There should be a process in place that make the decision

during the crisis and nominate a spoke person.

There should be a process in place as to how the information

will be distributed to the stake holders during crisis.
G. Explain
methods...........................................................

1. Monitor the data from the hits on the website, leads

generates enquiries about the service, and clients who has
utilised the services.

2. Collecting and analysing feed back from internal and external

sources through compliments and complaints.

Penguin childcare Parkville

14 kirrip crescent Parkville VIC 3052

(03)93804331

Director- Neeru Randhawa

Contact timing:- 9 am to 5.30pm (Monday- Friday)

Email address: parkville@penguinchildcare.com.au

Dear parents,

We are pleased to inform you that if you enrol friends chid to

the centre, you will get two months free for your child.

This offer is valid between 15th March to 15th April. Looking forward for
your support and happy savings.

Sincerely yours
Neeru Randhawa

Penguin Childcare Parkville is a beautiful heritage building

surrounded by established trees and a purpose built extension
to cater for all your care and education needs.

Penguin Childcare Parkville is an open and spacious centre filled

with charm and character that will ensure your children play
and learn in a relaxed and stimulating environment. The centre
provides care for 60 children and a funded Kindergarten
program for 30 children.

The centre is conveniently located five minutes from Melbourne

CBD, The University of Melbourne and The Royal Childrens
Hospital, making it easily accessible for passers-by on their way
to work as well as local residents.

Penguin Childcare Parkville provides care and education for

children aged six weeks to six years and is open from 6.30am
and 6.30pm weekdays. All meals are prepared onsite with fresh
market ingredients and nappies are provided for your
convenience.

Our commitment to quality child care has the industries best

educators aspiring to be employed with us. We understand the
importance of consistency and stability with your child care
carer and aim to have the highest staff retention rates in the
industry. Individual childrens cultural, religious and nutritional
needs are catered for and we encourage communication from
parents who like to check on their childs progress throughout
the day. We know how important the decision is as to where
you are going to leave your child or baby in day care and we
guarantee to make your experience a positive one.

NQS Rating: Meeting National Quality Standard.