The road to cloud

unified communications
and collaboration

2013
Today, 10% of Australian businesses are
using the cloud f or enterprise c ommunications.
3% use both on-premise and t he cloud
2017
Telsyte p redicts that by 2017 20% of
Australian businesses will be u sing
the cloud. A further 13% will use both
on-premise and the cloud

Organisations can use

Public
on-premise or cloud cloud
communications,
or both
Both
Path A: on-premise Path B:
Hybrid approach Direct to cloud
& cloud On-premise systems
On-premise systems
working well
close to end-of-life
Voice critical to business,
Low-risk voice
high-risk profile
communications profile
Larger businesses
Smaller businesses
Some level of telephony-
Start-ups and innovative
application integration
departments
Investment in on-premise UC
High telecom costs
C
 omplex environments
Only basic communications
including call centres
currently available
Subject to mergers
On-premise Multiple sites and locations
and acquisitions (no cloud) Security and sovereignty
concerns
Cash flow constrained
Single or few sites
Looking to fix problematic
or broken systems
The main benefits of moving Lower costs
to cloud communications
Q: What was the main benefit your organisation
experienced moving to cloud telephony? 44%
Source: Telsyte Australian Enterprise Communications Market Study 2014

Lower Better
infrastructure uptime
Better costs
Better roadmap
application
integration
to UC
16%
14%
5% 7%

New ways
to work
Business
optimisation
& productivity
Modern UC
platform

What is cloud UC?

Cloud UC (Unified Communications)
is the integration of multiple forms
of communication delivered over
and video
the network...
from voice...
to messaging...
 How can cloud delivery improve UC?
How cloud overcomes them
Barriers to UC
Done or supported by provider
Voice integration with applications

Done or supported by provider

Video integration with voice systems

Standardised application integration

UC application deployment complexity

Provider can host the app or support APIs

Integration of custom applications

Provider can be carrier and vendor agnostic

Solution locked to single carrier or vendor

Reduced up-front costs, pay-per-use model

High implementation cost, lengthy ROI

Extracted from the Telsyte report The Road to Cloud UC and Collaboration, commissioned by NEC Australia.
Download the full report here: au.nec.com/CloudCollaboration