QTR

Quality Technical Requirement

Users Handbook
Elabor: A. Gutirrez Tema/rea/Telfono: Fecha: 10.04.2015 1
 Dear supplier:
We ask you to prepare a presentation for the QTR event with
the proposed order from this format. This is only a hint for the
preparation of the QTR with the minimum requirements.
Please come prepared for the QTR meeting and send this
presentation at least 2 days before the meeting.
Example:

Sincerely,
Produkttechnik
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 QTR CONCEPT Q Quality

During the QTR

evaluation the
supplier will be
assess by the
following areas:

Round
B Purchasing
Tables

L Logistics

E Technical
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Development 3
 QUESTIONNARIE
A.1 Procurement process
A quotation by the supplier, meeting the requirements for order placement, has
been submitted to the customer.
- Within the framework of the contract the supplier must analyse, confirm and
document the manufacturing feasibility of the planned scope of delivery. This must
also include risk analysis covering both the tooling and manufacturing concepts.
- All the relevant documents for the development contract have been agreed (e.g.
requirements specifications, contractual content, assignment of responsibility, quality
assurance agreement (including warranty agreement and confidentiality agreement)
etc.), timing plan, Design management framework agreement (KVV) , Cost
Breakdown (CBD), Framework Agreement, Logistics calculation, Tooling calculations)

Necessary
1. CBD
2. RFQ (status in the system, itemize each part)
3. Volumes (scope of supply)
4. QLAH
5. LAH including homologations (CCC, InMetro, DOT, SAE,etc..) / Drawings
6. KVV
7. Logistic concept

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A.2 Procurement process
Assurance that target costs and quantities will be achieved within the specified
time period (min. and max. output figures), including investments (plant,
machinery, tools, jigs and fixtures, etc.).
- Key processes and Key Performance Indicators have been defined.
- Feasibility / ability to reach targets has been derived from previous projects or, in the
event of innovative new development a simulation has verified the feasibility (VDA
publication "Robust Production Process").
- Demonstrate ability to achieve the quantities by showing production steps, tooling,
machines, personnel. Statements of cycle times and shifts, including flexibility.
- Demonstration of the planned utilization rate for,
- the production facilities which are used only by the Volkswagen Group, and
- the production facilities which are used together with other customers
(including all production facilities, areas, personnel needed).
1. Capacity Offered capacity (Capacity sheets)
2. Feasibility study
3. Cycle times rates
** For new suppliers**
1. The supplier should demonstrate ability to achieve the quantities and costs.

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B.1 Supply chain / Supply of parts
The potential supply chains have been analyzed and reviewed. The critical paths have
been identified.
- Listing of all bought parts containing the following:
- details of the sub-supplier pool
- service providers (potential Tier 2)
including audit status and current ppm rate, semi finished products , raw materials,
assemblies, software components, certificates (VDA, ISO/TS 16949), audits made by
other OEMs

1. Sub-supplier information
2. Sub-supplier PPM rates, Tier 2 Q- rates
3. Sub-supplier audits
4. Realeased raw materials for the quoted parts
5. Process mapping
6. Risk evaluation from supplier

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B.1 Supply chain / Supply of parts
DELIVERY FOR FULL SERIES PRODUCTION:
The supply and packaging concept (including Incoterms) has been defined between
customer and supplier.
- Examples of supply concepts: in stock, JIT (Just-in-Time), JIS (Just-in-Sequence), NLK
(New Logistics Concept), Free on Board, Free Carrier.

-Examples of packaging concepts: disposable, reusable (Universal including part

protection, special), alternative packaging...
- Examples of Incoterms (International Commercial terms): DDU (Delivery Duty Unpaid)
/ DDP (Delivery Duty Paid), FCA (Free Carrier).

1. Supply concepts for tier 1 y 2

2. Packaging concepts for tier 1 y 2

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C.1 Project management
The project organization has been specified including the supplier's contact details.

- Key information regarding resource / capacity, roles, tasks and experience (project
management, technical development, engineering, production planning, process
development and planning, logistics, quality, procurement...).
Nomination of sub-suppliers, manufacturing monitoring / controlling

Entregables deseables:
1. Organization chart
2. Actual projects for other OEMs
3. Personnel capacity
4. Direct contact in Mexico

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C.2 Project management
Data formats / documents, communication paths and the project language have been
specified.
- The supplier confirms the availability of all documentation and systems (e.g. CAD,
KVS-drawings, standards, test and delivery specifications) to the latest, current level and
in the language agreed
- The supplier illustrates how he can guarantee the exchange of data (CAD) with the
specialist department (according to VW Standard 99000 or e.g. MAN Standard 3500 and
the following.)
- The supplier has familiarized himself with relevant systems on the Group Business
Platform, for example LION (Lieferanten Online - suppliers online) , BeOn
(Bemusterung Online - Online sampling), KVS (Konstruktionsdaten Verwaltungssystem -
Engineering Data Management System), RVS (Rechner Verbund System - Computer
Connection System), DF (Daten Fernbertragung - Data distance transfer ), QTS
(Qualittssicherungs-Teileverfolgungs-System - Quality assurance, parts tracking
system), TGS (Teilegenerationsstand online - Part Generation Level Online) ...
Local access and training in:
1. KVS/Catia
2. BEON, LION
3. TGS
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C.3 Project management
Deviations from project targets and objectives at delivery level have been reviewed,
brought to the attention of the relevant people and measures have been defined.

Aim: Comparison between the time frames required and the milestones provided by the
customer. Please ensure any deviations are highlighted.

The supplier has completed a backwards pass on the timing plan. This includes: dates
of parts supplied (SIP - Stock in Plant), milestones (SOP, 0-S..), tooling production times
(+ optimization), production facilities, sampling dates, dates for Note 1 and Note 3 parts,
employee qualification, FMEA, B-release, BMG time frame, gauges and control devices

1. Timming of the project

2. Including tooling production times, firts parts and the main
milestones.
3. Timming for tooling production of components.

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C.4 Project management
Strengths and weaknesses analysis and Lessons Learned documentation have been
up-dated. Actions / measures have been derived.

The focus is on product, process and the material flow:

- Relevant processes from all affected departments must be considered: e.g. diagnostic,
spare parts, assembly and FMEA processes, all types of validation processes, KVP
(continuous improvement process).

- Measures can be derived from previous projects, products and Audits.

1. Experience with similar parts

2. FMEA de process/design example for similar parts already in production
3. SWOT analysis
4. Lessons learned
5. Review of QLAH (lessons learned by BTV)

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D.1 Process development
The manufacturing validation planning for production processes has been defined to
verify the process quality.

Information on technologies used (tooling, materials), including the internal and external
facilities available for the manufacturing of sample parts.
Layout of the production and logistics concept (including personnel needed at each
station and line) and information on tooling concepts should be provided.

1. Layout of the production/ chart flow

2. Concept of the tool of similar products
(Methodenplan/Simulation/Moldflow)
3. Cell Layout
4. Logistic Layout

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D.2 Process development
Building and infrastructure are available.
- In the case of new / modified buildings, the progress of building work must be
monitored within the framework of the project and indicated in the timing plan.
- Critical approval procedures must be considered (e.g. electroplating, coatings etc.). If
applicable, provide a timing plan for the approval procedure.
- Evidence that measuring chambers, laboratories and function testing rooms comply
with the product-specific requirements (e.g. measuring volume, air conditioning, clean
room requirements, ESD requirements etc.).
- Evidence that test facilities and equipment comply with the appropriate norms/
standards and are formally certified if required.
- Evidence about the layout of the manufacturing site including production process and
internal transportation routes to logistics areas, concepts, goods inwards and
outwards and process flow
1. Actual Layout in case of modifications and timming
2. Layout greenfield and timming
3. Timming in case of new facilities (StatusFabrik)
4. Licence for example for process as galvanization
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D.3 Process development
Concept and timing plan for production tools for the products to be delivered are agreed
and confirmed.
- Stipulations relating to such details as the positions of tool split lines, connecting
systems, positions of ejectors, slides and inserts are defined jointly. The same may also
apply to non-series tools, which serve only to safeguard the launch.

1. Tool detail
2. Possible Tooling suppliers according to QLAH
3. Methodenplan/Moldflow

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D.4 Process development
Requirements relating specifically to production facilities for the products to be delivered
have been specified.

- Under the term production facilities the following is referred to:

All facilities, which are used to produce, modify, test, check, transport, store and
assemble the customer's product (e.g. machines, equipment, tools, fixtures, inspection-
measuring and test equipment)

- Presentation of a production control plan (Control plan)

1. Laboratory equipment and metrology room
2. Control plan
3. Toolshop equipment
4. Secundary devices or equipement for production

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E.1 Product validation
The planning of tests / trials takes into account all of the features and specifications laid
down in the Lastenheft, Bid Spec requirements and drawing.
- Knowledge acquired from failures in the field (predecessor vehicles, if applicable) must
be included in the inspection and test planning.
Demonstration in the test plan, relating to internal and external capacities:
1.) Applies to both virtual and real tests and trials.
2.) Implementation planning has to be defined for software components.
3.) Feedback of results from customer to supplier must be assured.
- The following Electric / Electronic (E/E)-specific requirements have to be taken into
consideration:
1. Testing in the relevant ambient conditions specified in
the functional specifications.
2. Results from EMC, temperature, start-up/shutdown and under-voltage performance
3.) Take availability of third-party components into consideration
1. Validation plan
2. Test plan (including security tests)
3. Laboratory equipment according to Central Lab VW and Technical
Development
4. Example of finished goods audit

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E.2 Product validation
Electric / Electronic implementation planning has been agreed between customer and
supplier.

- Evidence which Electric/Electronic features (functions perceived by the customer and

system functions, for example, speed indication, Anti-lock Breaking System (ABS),
electronic stability program (ESP), rain / light sensor, automatic distance regulator, etc.)
appear at which points in the agreed project time schedule
- Self-disclosure after HIS (LISA) and development after HIS Source Code Metrics
- Clarification of the software auditing after SPICE

1. Parametrization if it applies. (eg. Seats)

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E.3 Product validation
The complete sample / prototype production and delivery process has been
agreed.
- Quantity, delivery point and intended purpose are known and have been
communicated: Samples, prototype parts, test models etc.

(sample levels, development status, scheduled deadlines, quantity, delivery point for
products based on the general / component timing plan and intended purpose).

- Evidence of development level, part status, place of production and manufacturing

methods
- Recipients of parts have been named
- Type and scope of the documentation are set

1. Timming, quantities and places for the delivery of parts.

2. Ability and capacity to build prototipes.

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E.4 Product validation
The functionality of the product (including innovations) has been demonstrated
and proven by the supplier.
- If possible, results of a manufacturing simulation
- Geometric and/or functional verification with reference to the following, for example:
- samples
- Calculations (FEM)
- Simulations (Mold flow)
- tolerance analyses etc.

It should be agreed.
1. Mold flow
2. Tolerance analysis
3. Mini Cubing and/or concept of the checking fixtures.

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F.1 Process validation
The measurement / test concepts and inspection / test plans for the product which refer
to the production process have been agreed with the supplier and scheduled, taking into
account the complete potential delivery chain.

- Consistent and precise proposals concerning location mounting / reference points

(RPS reference-point-system), special and other (e.g. attributive, critical) characteristics
have been drawn up.
- The measurement system design at the supplier is based on the existing inspection
criteria plan (RMP). Scope of the reports are set by the Supplier Quality Engineer and
monitored with process capability indices (Cpk requirements Volkswagen Group) by the
supplier
- Presentation of the internal and external (accredited) Laboratory capacities.
1. The supplier should know the method of assembly of the part in the
production line.
2. It should be agreed how the parts would be measured, concept of
measurement.
Photogrammetry, CMM, etc
3. Which tests would be done by the supplier, and capacity of the
laboratories.
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F.2 Process validation
A positive forecast of robust manufacturing feasibility in full production across the entire
supply chain is available.

- Examples for evidence are: Process-FMEA, process flow chart, shop-floor layout,
statistical tolerance studies)
- The focus is on the critical path in the supply chain (key technologies etc.);
- A concept regarding the entire manufacturing process is available, including
measurement variables and control loops.

- A concept for ease of assembly is developed and assured.

1. Confirmation of a robust feasibility study including (Process FMEA, tolerance

analysis, process flow chart, etc.)

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G.1 Change management
Change management for changes to product and process have been agreed between
customer and supplier.
- Communication, contact person, procedure, systems, language, documentation and
deadlines have been specified
- Examples for process changes are: changes of location, production process changes,
service provider companies, IT changes, building activities (internal supply process
changes)
- Presentation of an example of a part history sheet

1. Flow chart of KOS management, internal and external.

2. Example of TGS, Teilelebenslauf

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H.1 Risik management
Product-specific traceability is defined and agreed.

- Presentation of batch traceability

- Customer-specific stipulations have to be considered: VW 01064 (BZD-build status
documentation (Module Marking on production vehicle) if applicable)
- Identification markings for parts and traceability must be assured for identification
during both pre-production and full production stages.

1. Knowledge of the supplier for parts identification, for example:

Baugruppen labels
2. Obsolete control/ control of parts with old levels.

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