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Medicin del desempeo y el rendimiento en Manufactura
1. Generalidades.
2. Dimensin econmica, competitiva y operativa.
3. Desagregacin de las prioridades competitivas.
4. Cuadro de mando para produccin-operaciones.
5. Dimensin interna y externa de las medidas.
6. Bibliografa
Dimensin Indicador
Costes unitarios de produccin
Rentabilidad
Econmica Rotacin de inventarios
Retorno sobre la inversin
Costes totales indirectos y de material
Cuota de mercado
Servicio al cliente
Variedad de productos
Competitiva
Entregas a tiempo
Tiempo de entrega al cliente
Satisfaccin del cliente
Rapidez en el desarrollo de productos
Conformidad con las especificaciones (calidad de los procesos de
manufactura)
Operativa
Tiempo de cambios de equipo
Tiempo total de produccin
Tiempo de adquisicin / compras
Fuente: Vargas & Crdenas (2000).
Bibliografa
Avella Camarero, Luca (1999). Focal Points in Manufacturing Strategic Planning in Spain.
Comparison with American and other European manufacturers. International Journal of Operations
& Production Management, Vol 19 No.12, pp. 1202-1317.
Bititci, U.S, Turner, T. & Begemann, C. (2000). Dynamics of Performance Measurement Systems.
International Journal of Operations & Production Management, Vol. 20 No. 6, pp. 692-704.
Bourne, M., Mills, J., Wilcox, M., Neely, A. & Platts, K. (2000). Designing, implementing and
updating performance measurement systems. International Journal of Operations & Production
Management, Vol. 20 No. 7, pp. 754-771.
Conca, F.J. & Molina, H. (1998). La Administracin de las Operaciones y la Competitividad
Empresarial. Alicante: Instituto de Cultura Juan Gil-Albert.
Corbett, C & Wassenhove, L.V. (1993). Trade-offs? What Trade-offs? Competence and
Competitiveness in Manufacturing Strategy. California Management Review, Vol. 35, p. 107.
De Meyer, A. & Wittenberg-Cox, A. (1994). Nuevo enfoque de la Funcin de Produccin.
Barcelona: Folio.
Fine, C.H. & Hax, A.C. (1985). Manufacturing Strategy: A Methodology and an Illustration.
Interfaces, vol. 15, nm. 6, pp. 28-46.
Garca Cebrin, L.I. & Lpez Viegla, A. (2000). The Use of the Scorecard in the Management of
Production Operations. En First World Conference on Production and Operations Management,
Sevilla.
Garvin, D.A. (1993). Manufacturing Strategic Planning. California Management Review, Vol. 35.
Geneen, H. & Moscow, A. (1984). Managing. Doubleday & Company. New York.
Hayes, R.H.; Wheelwright, S.C. & Clark, K.B. (1988). Dynamic Manufacturing: Creating the
Learning Organization. Nueva York: Free Press.
Huge, E.C. & Anderson, A.D. (1989). El paradigma de la excelencia en fabricacin. Madrid: TGP.
Ibarra Mirn, S., Bessant, J. & Cespn Castro, R. (2002). An Empirical Study of the Manufacturing
Strategy Process: the Case of Large Cuban Industrial Companies. International Journal of
Production Economics. (pendiente de publicacin)
Johnson, P. & Lesshammer, M. (1999). Evaluation and improvement of manufacturing performance
measurement systems-the role of OEE. International Journal of Operations & Production
Management, Vol.19 No. 1, pp. 55-78.
Kaplan, R.S. (1990). Measures for Manufacturing Excellence. Boston: Harvard Business School
Press.
Leong, G.K., Snyder, D.L. & Ward, P.T. (1990). Research in the Process and Content of
Manufacturing Strategy. Omega: International Journal of Management Science, Vol. 18 No. 2, pp.
109-122.
Locamy, A. (1998). Quality focused performance measurement systems: a normative model.
International Journal of Operations & Production Management, Vol. 18 No. 8, pp. 740-766.
Medori, D. & Steeple, D. (2000). A framework for auditing and enhancing performance
measurement systems. International Journal of Options & Production Management, Vol. 20 No. 5,
pp. 520-533.
Miltenburg, J. (1995). Manufacturing Strategy. Productivity Press, Portland, Oregon.
New, C.C. & Szwejczewski, M. (1995). Performance measurement and the focused factory:
empirical evidence. International Journal of Operations & Production Management, Vol. 15 No. 4,
pp. 63-79.
Platts, K.W. & Gregory, M.J. (1992). A Manufacturing Audit Approach to Strategy Formulation. En
C.A. Voss (Ed.), Manufacturing Strategy: Process and Content. Londres: Chapman & Hall.
Roth, A.V. (1989). Linking Manufacturing Strategy and Performance: An Empirical Investigation.
Working Paper. Boston University.
Roth, Aleda; Giffi, C.A. & Seal, G.M. (1992). Operating strategies for the 1990s: elements
comprising world-class manufacturing. En C.A Voss (Ed.), Manufacturing Strategy: Process and
Content. Londres: Chapman & Hall.
Schmenner, R.W. (1990). The Seven Deadly Sins of Manufacturing. En Moody, Patricia E. (Ed.),
Strategy Manufacturing. Dynamic New Direction for the 1990s. Business One Irwin.
Schonberger, R.J. (1994). World-Class Manufacturing: The Next Decade. Mxico: Prentice-Hall.
Upton, D.M. (1997). Mechanisms for Building and Sustaining Operations Improvement. European
Management Journal, Reference No. 0584. United Kingdom: Elsevier Science Ltd.
Vargas, G.A. & Crdenas, Lily (2000). Analysis and Benchmarking of Emerging Themes in Spains
Assembly Manufacturing Sector. En First World Conference on Production and Operations
Management, Sevilla.
Wheelwright, S.C. (1981). Japan, Where Operations Really Are Strategic. Harvard Business
Review, Vol. 59 No. 4, July-August, pp. 67-74.