Errorc Ir Advance c5051 5045 5035 5030

7 Error Code > Error Code > Error Code Details
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Error Code E Detail Location Items Description

code code
E001 0003 05 Title High temperature error detected by hardware
Error Code Details Description Hardware detects abnormal high temperature of the
Thermistor (Main Thermistor 1: 264 deg C, Main Thermistor
2: 265 deg C, Sub Thermistor 1, 2: 280 deg C) for 400 msec
E Detail Location Items Description
consecutively.
code code
Remedy 1. If the detected temperature of the Thermistor is less than
E001 0000 05 Title Abnormal high temperature in Main Thermistor 1, 2 the abnormal high temperature specified for Thermistor,
Description Main Thermistor 1, 2 (TH1) detects 260 deg C or more for 0.2 go through the following to clear the error: COPIER >
sec. FUNCTION > CLEAR > ERR; and then turn OFF and then
Remedy 1. Go through the following: DISPLAY > ANALOG > ON the power.
FIX-C, or DISPLAY > ANALOG > FIX-E; if its less than If its at abnormally high temperature, do not turn on the
260 deg C, go through the following to clear the error: power before replacing the Film Unit.
COPIER>FUNCTION>CLEAR>ERR; and then turn OFF/ON 2. Replace the Film Unit
the power. 3. Replacement of the Shutter Unit
It its 260 deg C or more, do not turn on the power before 4. Go through the following to check drive of FM5 and
replacing the Film Unit. FM6: COPIER > FUNCTION > PART-CHK > FAN; if the not
2. Replace the Film Unit. working properly, replace the fan.
3. Replacement of the Shutter Unit 5. Replace the DC Controller PCB (UN1)
4. Replace the DC Controller PCB (UN1).
NOTE: After performing the above remedy work, go through
NOTE: After performing the above remedy work, go through the following to clear the error: COPIER > FUNCTION >
the following to clear the error: COPIER > FUNCTION > CLEAR > ERR
CLEAR > ERR E003 0000 05 Title Error detected when the Heater is ON
E001 0001 05 Title Abnormal high temperature in Sub Thermistor 1, 2 Description After the Heater was turned ON, Main Thermistor 2, Sub
Description Sub Thermistor 1, 2 (TH1) detects 275 deg C or more for 0.2 Thermistor 1 or Sub Thermistor 2 detects 20 deg C or more
sec. and 50 deg C or less for 3 sec.
Remedy 1. Go through the following: DISPLAY > ANALOG > FIX-E2 Remedy 1. Go through the following to clear the error: COPIER >
or DISPLAY > ANALOG > FIX-E3; if its less than 275 deg FUNCTION > CLEAR > ERR; and then turn OFF and then
C, go through the following to clear the error: COPIER > ON the power.
FUNCTION > CLEAR > ERR; and then turn OFF and then 2. Check connection of the Connectors (Thermistor
ON the power. Connector and AC Connector).
If its 275 deg C or more, do not turn on the power before 3. Replace the Film Unit
replacing the Film Unit. 4. Replacement of the Shutter Unit
2. Replace the Film Unit 5. Replace the DC Controller PCB (UN1)
3. Replacement of the Shutter Unit
4. Go through the following to check drive of FM5 and FM6: NOTE: After performing the above remedy work, go through
COPIER > FUNCTION > PART-CHK > FAN; if not working the following to clear the error: COPIER > FUNCTION >
properly, replace the fan. CLEAR > ERR
5. Replace the DC Controller PCB (UN1)

the following to clear the error: COPIER > FUNCTION >
CLEAR > ERR
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Error Code > Error Code > Error Code Details
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E Detail Location Items Description E Detail Location Items Description
code code code code
E003 0001 05 Title Abnormal detection during paper feeding E004 0000 05 Title Thermistor disconnection detection error
Description During print control, Sub Thermistor detects 70 deg C or Description Signal name, FUSER_CNCTX, detects disconnection for
less from the target temperature for 5 sec. 500 msec or longer.
Remedy 1. Go through the following to clear the error: COPIER > Remedy 1. Check if the Fixing Assembly is installed.
FUNCTION > CLEAR > ERR; and then turn OFF and then 2. Check connection of the connectors in Fixing Assembly.
ON the power. 3. Check connection of DC Controller PCB (UN1) Connector.
2. Replace the Film Unit 4. Replace the Film Unit.
3. Replacement of the Shutter Unit 5. Replacement of the Shutter Unit.
4. Replace the DC Controller PCB (UN1) 6. Replace the DC Controller PCB (UN1).
E004 0001 05 Title Error in detection of welding with fixing relay
NOTE: After performing the above remedy work, go through Description Welding of fixing relay on the AC Driver PCB
the following to clear the error: COPIER > FUNCTION > Remedy 1. Replace the AC Driver PCB (replacement is necessary
CLEAR > ERR due to welding of the relay).
E003 0002 05 Title Abnormal low temperature when the Heater is ON
(disconnection detected) Other fixing-related error occurs (highly possible of E001)
Description After the Heater was turned ON, any of the Thermistors 2. Perform the remedy for the error occurred.
detects 20 deg C or less for 3 sec. E009 0000 05 Title Error in engagement
Remedy 1. Go through the following to clear the error: COPIER > Description Failed to detect ON with the Fixing Pressure Sensor
FUNCTION > CLEAR > ERR; and then turn OFF and then although 3 sec has passed.
ON the power. Remedy 1. Turn OFF and then ON the power.
2. Check connection of the Connectors (Thermistor 2. Remove and then reinstall the Fixing Assembly.
Connector and AC Connector). 3. Check the gear.
3. Replace the Film Unit If the gear rotates properly:
4. Replacement of the Shutter Unit 4-1. Check the connection between the Fixing Assembly and
5. Replace the DC Controller PCB (UN1) the DC Controller PCB (open circuit or caught cable).
5-1. Replace the DC Controller PCB (UN1).
the following to clear the error: COPIER > FUNCTION > If the gear does not work properly:
CLEAR > ERR 4-2. Identify and replace the faulty gear.
E003 0004 05 Title Timeout at start-up 5-2. Replace the Motor.
Description After the start-up control was started, the start-up control is E009 0001 05 Title Error in disengagement
not completed although 60 sec has passed. Description Failed to detect OFF with the Fixing Pressure Sensor
Remedy 1. Check connection of the Connectors (Thermistor although 3 sec has passed.
Connector and AC Connector). Remedy 1. Turn OFF and then ON the power.
2. Replace the Film Unit 2. Remove and then reinstall the Fixing Assembly.
3. Replacement of the Shutter Unit 3. Check the gear.
4. Replace the DC Controller PCB (UN1) If the gear rotates properly:
4-1. Check the connection between the Fixing Assembly and
NOTE: After performing the above remedy work, go through the DC Controller PCB (open circuit or caught cable).
the following to clear the error: COPIER > FUNCTION > 5-1. Replace the DC Controller PCB (UN1).
CLEAR > ERR
If the gear does not work properly:
4-2. Identify and replace the faulty gear.
5-2. Replace the Motor.
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code code code code
E012 0101 05 Title Faulty signal with Y Drum Rotation Sensor 1 and 2 E012 0401 05 Title Faulty signal with Bk Drum Rotation Sensor 1 and 2
Description Faulty signal with Y Drum Rotation Sensor 1 and 2 Description Faulty signal with Bk Drum Rotation Sensor 1 and 2
Remedy 1. Check connection of Drum Rotation Sensor 1 and 2 Remedy 1. Check connection of Drum Rotation Sensor 1 and 2
(UN31, UN32) (UN37, UN38)
2. Check that the Drum Rotation Sensor Wheel is properly 2. Check that the Drum Rotation Sensor Wheel is properly
installed. installed.
3. Check connection of the Drum Driver PCB (UN4). 3. Check connection of the Drum Driver PCB (UN4).
4. Manually turn the Rotor of the Drum Motor 4. Manually turn the Rotor of the Drum Motor
counterclockwise and check that the Drum Rotation Sensor counterclockwise and check that the Drum Rotation Sensor
Wheel rotates. -> If the wheel does not rotate, replace the Wheel rotates. -> If the wheel does not rotate, replace the
Drum Drive Unit. Drum Drive Unit.
5. Take out the Drum Rotation Sensor to clean the Sensor 5. Take out the Drum Rotation Sensor to clean the Sensor
and the Wheel. and the Wheel.
6. Replace the Drum Rotation Sensor. 6. Replace the Drum Rotation Sensor.
7. Replace the Drum Driver PCB (UN4) 7. Replace the Drum Driver PCB (UN4)
E012 0201 05 Title Faulty signal with M Drum Rotation Sensor 1 and 2 E012 0102 05 Title Faulty signal with Y Drum Rotation Sensor 1
Description Faulty signal with M Drum Rotation Sensor 1 and 2 Description No detection with the signal for 80msec or more
Remedy 1. Check connection of Drum Rotation Sensor 1 and 2 Remedy 1. Check connection of Drum Rotation Sensor 1.
(UN33, UN34) 2. Take out Drum Rotation Sensor 1 (UN31) to clean the
2. Check that the Drum Rotation Sensor Wheel is properly Sensor.
installed. 3. Replace Drum Rotation Sensor 1.
3. Check connection of the Drum Driver PCB (UN4). 4. Check if the harness of the Drum Rotation Sensor is faulty
4. Manually turn the Rotor of the Drum Motor (replace the harness if its disconnected).
counterclockwise and check that the Drum Rotation Sensor 5. Replace the Drum Driver PCB (UN4)
Wheel rotates. -> If the wheel does not rotate, replace the E012 0202 05 Title Faulty signal with M Drum Rotation Sensor 1
Drum Drive Unit. Description No detection with the signal for 80msec or more
5. Take out the Drum Rotation Sensor to clean the Sensor Remedy 1. Check connection of Drum Rotation Sensor 1.
and the Wheel. 2. Take out Drum Rotation Sensor 1 (UN33) to clean the
6. Replace the Drum Rotation Sensor. Sensor.
7. Replace the Drum Driver PCB (UN4) 3. Replace Drum Rotation Sensor 1.
E012 0301 05 Title Faulty signal with C Drum Rotation Sensor 1 and 2 4. Check if the harness of the Drum Rotation Sensor is faulty
Description Faulty signal with C Drum Rotation Sensor 1 and 2 (replace the harness if its disconnected).
Remedy 1. Check connection of Drum Rotation Sensor 1 and 2 5. Replace the Drum Driver PCB (UN4)
(UN35, UN36) E012 0302 05 Title Faulty signal with C Drum Rotation Sensor 1
2. Check that the Drum Rotation Sensor Wheel is properly Description No detection with the signal for 80msec or more
installed. Remedy 1. Check connection of Drum Rotation Sensor 1.
3. Check connection of the Drum Driver PCB (UN4). 2. Take out Drum Rotation Sensor 1 (UN35) to clean the
4. Manually turn the Rotor of the Drum Motor Sensor.
counterclockwise and check that the Drum Rotation Sensor 3. Replace Drum Rotation Sensor 1.
Wheel rotates. -> If the wheel does not rotate, replace the 4. Check if the harness of the Drum Rotation Sensor is faulty
Drum Drive Unit. (replace the harness if its disconnected).
5. Take out the Drum Rotation Sensor to clean the Sensor 5. Replace the Drum Driver PCB (UN4)
and the Wheel.
6. Replace the Drum Rotation Sensor.
7. Replace the Drum Driver PCB (UN4)
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E012 0402 05 Title Faulty signal with Bk Drum Rotation Sensor 1 E012 0104 05 Title Failure in Y Drum Rotation Sensor Wheel
Description No detection with the signal for 80msec or more Description Failure is detected with the Y Drum Rotation Sensor Wheel
Remedy 1. Check connection of Drum Rotation Sensor 1. Remedy 1. Take out the Drum Rotation Sensor to clean the Sensor
2. Take out Drum Rotation Sensor 1 (UN37) to clean the (UN31, UN32) and the Wheel.
Sensor. 2. Replace the Drum Rotation Sensor Wheel.
3. Replace Drum Rotation Sensor 1. 3. Replace the Drum Rotation Sensor.
4. Check if the harness of the Drum Rotation Sensor is faulty 4. Replace the Drum Driver PCB (UN4)
(replace the harness if its disconnected). E012 0204 05 Title Failure in M Drum Rotation Sensor Wheel
5. Replace the Drum Driver PCB (UN4) Description Failure is detected with the M Drum Rotation Sensor Wheel
E012 0103 05 Title Faulty signal with Y Drum Rotation Sensor 2 Remedy 1. Take out the Drum Rotation Sensor to clean the Sensor
Description No detection with the signal for 80msec or more (UN33, UN34) and the Wheel.
Remedy 1. Check connection of Drum Rotation Sensor 2 (UN32). 2. Replace the Drum Rotation Sensor Wheel.
2. Take out Drum Rotation Sensor 2 to clean the Sensor. 3. Replace the Drum Rotation Sensor.
3. Replace Drum Rotation Sensor 2. 4. Replace the Drum Driver PCB (UN4)
4. Check if the harness of the Drum Rotation Sensor is faulty E012 0304 05 Title Failure in C Drum Rotation Sensor Wheel
(replace the harness if its disconnected). Description Failure is detected with the C Drum Rotation Sensor Wheel
5. Replace the Drum Driver PCB (UN4) Remedy 1. Take out the Drum Rotation Sensor to clean the Sensor
E012 0203 05 Title Faulty signal with M Drum Rotation Sensor 2 (UN35, UN36) and the Wheel.
Description No detection with the signal for 80msec or more 2. Replace the Drum Rotation Sensor Wheel.
Remedy 1. Check connection of Drum Rotation Sensor 2 (UN34). 3. Replace the Drum Rotation Sensor.
2. Take out Drum Rotation Sensor 2 to clean the Sensor. 4. Replace the Drum Driver PCB (UN4)
3. Replace Drum Rotation Sensor 2. E012 0404 05 Title Failure in Bk Drum Rotation Sensor Wheel
4. Check if the harness of the Drum Rotation Sensor is faulty Description Failure is detected with the Bk Drum Rotation Sensor Wheel
(replace the harness if its disconnected). Remedy 1. Take out the Drum Rotation Sensor to clean the Sensor
5. Replace the Drum Driver PCB (UN4) (UN37, UN38) and the Wheel.
E012 0303 05 Title Faulty signal with C Drum Rotation Sensor 2 2. Replace the Drum Rotation Sensor Wheel.
Description No detection with the signal for 80msec or more 3. Replace the Drum Rotation Sensor.
Remedy 1. Check connection of Drum Rotation Sensor 2 (UN36). 4. Replace the Drum Driver PCB (UN4)
2. Take out Drum Rotation Sensor 2 to clean the Sensor. E012 0105 05 Title Failure in Y Drum Motor Control
3. Replace Drum Rotation Sensor 2. Description Unstable rotation of the Y Drum Motor
4. Check if the harness of the Drum Rotation Sensor is faulty Remedy 1. Check if the Drum is installed.
(replace the harness if its disconnected). 2. Take out the Drum Rotation Sensor (UN31, UN32) to
5. Replace the Drum Driver PCB (UN4) clean the Sensor and the Wheel.
E012 0403 05 Title Faulty signal with Bk Drum Rotation Sensor 2 3. Remove the Process Unit and then install (reinstall) the
Description No detection with the signal for 80msec or more Process Unit.
Remedy 1. Check connection of Drum Rotation Sensor 2 (UN38). 4. Replace the Drum Unit.
2. Take out Drum Rotation Sensor 2 to clean the Sensor. 5. Replace the Drum Driver PCB (UN4)
3. Replace Drum Rotation Sensor 2. E012 0205 05 Title Failure in M Drum Motor Control
4. Check if the harness of the Drum Rotation Sensor is faulty Description Unstable rotation of the M Drum Motor
(replace the harness if its disconnected). Remedy 1. Check if the Drum is installed.
5. Replace the Drum Driver PCB (UN4) 2. Take out the Drum Rotation Sensor (UN33, UN34) to
clean the Sensor and the Wheel.
3. Remove the Process Unit and then install (reinstall) the
Process Unit.
4. Replace the Drum Unit.
5. Replace the Drum Driver PCB (UN4)
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E012 0305 05 Title Failure in C Drum Motor Control E012 0306 05 Title Failure in rotation of C Drum Motor
Description Unstable rotation of the C Drum Motor Description The C Drum Motor is not rotating at the specified speed/is
Remedy 1. Check if the Drum is installed. stopped.
2. Take out the Drum Rotation Sensor (UN35, UN36) to Remedy 1. Check connection of the connector with the Drum Motor
clean the Sensor and the Wheel. (M3)
3. Remove the Process Unit and then install (reinstall) the 2. Check connection of the connector with Drum Driver PCB
Process Unit. (UN4).
4. Replace the Drum Unit. 3. Check the ITB (to see if the ITB is displaced/damaged.
5. Replace the Drum Driver PCB (UN4) Refer to E075 if the ITB is displaced).
E012 0405 05 Title Failure in Bk Drum Motor Control 4. Replace the ITB Cleaning Blade.
Description Unstable rotation of the Bk Drum Motor 5. Replace the Drum Driver PCB (UN4)
Remedy 1. Check if the Drum is installed. E012 0406 05 Title Failure in rotation of Bk Drum Motor
2. Take out the Drum Rotation Sensor (UN37, UN38) to Description The Bk Drum Motor is not rotating at the specified speed/is
clean the Sensor and the Wheel. stopped.
3. Remove the Process Unit and then install (reinstall) the Remedy 1. Check connection of the connector with the Drum Motor
Process Unit. (M4)
4. Replace the Drum Unit. 2. Check connection of the connector with Drum Driver PCB
5. Replace the Drum Driver PCB (UN4) (UN4).
E012 0106 05 Title Failure in rotation of Y Drum Motor 3. Check the ITB (to see if the ITB is displaced/damaged.
Description The Y Drum Motor is not rotating at the specified speed/is Refer to E075 if the ITB is displaced).
stopped. 4. Replace the ITB Cleaning Blade.
Remedy 1. Check connection of the connector with the Drum Motor 5. Replace the Drum Driver PCB (UN4)
(M1) E012 1000 05 Title Failure in rotation when ITB Motor is driven.
2. Check connection of the connector with Drum Driver PCB Description The ITB Motor is not rotating at the specified speed/is
(UN4). stopped.
3. Check the ITB (to see if the ITB is displaced/damaged. Remedy 1. Check connection of the connector with the ITB Motor
Refer to E075 if the ITB is displaced). (M13).
4. Replace the ITB Cleaning Blade. 2. Check connection of the connector with the ITB Unit.
5. Replace the Drum Driver PCB (UN4) 3. Check connection of the connector with the Drum Driver
E012 0206 05 Title Failure in rotation of M Drum Motor PCB (UN4).
Description The M Drum Motor is not rotating at the specified speed/is 4. Check the ITB (to see if the ITB is displaced or damaged.
stopped. Refer to E075 if the ITB is displaced).
Remedy 1. Check connection of the connector with the Drum Motor 5. Replace the ITB Cleaning Blade.
(M2) 6. Replace the Drum Driver PCB (UN4)
2. Check connection of the connector with Drum Driver PCB E012 1001 05 Title Failure is detected before ITB motor is driven.
(UN4). Description LOCK signal is detected Low before the ITB Motor is driven.
3. Check the ITB (to see if the ITB is displaced/damaged. Remedy 1. Check the cable connected to the ITB Motor.
Refer to E075 if the ITB is displaced). 2. Check the cable connected to the Drum Driver PCB (UN4).
4. Replace the ITB Cleaning Blade. E012 2000 05 Title Failure in rotation of Drum Motors (in all colors) and ITB
5. Replace the Drum Driver PCB (UN4) Motor
Description Faulty rotation with all of the Motors at the same time (based
on the assumption that all of the motors fail to rotate)
Remedy 1. Check the connector on the Drum Driver PCB (UN4).
2. Check the connector on the Relay Board (UN5).
3. Check the Interlock Switch.
4. Check the Drum Driver Harness.
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E012 3000 05 Title Failure in Drum Rotation Sensors (in all colors) E020 0011 05 Title Error in Y Developing Assembly
Description The Drum Rotation Sensors are faulty (in all colors) at the Description Patch level is higher than the target upper limit although the
same time. patch level was minimized at the time of patch initialization.
Remedy 1. Check the connector on the Drum Driver PCB (UN4). Remedy Go through the following: DISPLAY > P-LED-DA; perform
2. FU3 is disconnected on the Drum Driver PCB (UN4) -> cleaning first If P-LED-DA is 3F or more.
Check the harness & replace the Drum Driver PCB (UN4).
E012 3001 05 Title Failure in control of Drum Motors in all colors 1. Check installation of the Developing Assembly and the
Description Controls of the Drum Motors (in all colors) are faulty at the Drum.
same time. 2. Clean the Patch Sensor (UN47,UN48,UN49) Window.
Remedy Check the Process Unit (to see if its properly installed). 3. Replace the Patch Sensor.
Check the Drum Unit (to see if its properly installed). 4. Replace the Drum.
E012 3002 05 Title Failure in rotation of Drum Motor (in all colors) E020 0012 05 Title Error in M Developing Assembly
(M1,M2,M3,M4) Description Patch level is higher than the target upper limit although the
Description All of the Drum Motors are not rotating at the specified patch level was minimized at the time of patch initialization.
speed/are stopped. Remedy Go through the following: DISPLAY > P-LED-DA; perform
Remedy Check the connector on the Drum Driver PCB (UN4). cleaning first If P-LED-DA is 3F or more.
E013 0001 05 Title Error in Recycle Toner Stirring Motor
1. Check installation of the Developing Assembly and the
Description The motor failed to rotate at the specified speed.
Drum.
Remedy 1. Check disconnection of the Recycle Toner Stirring Motor
2. Clean the Patch Sensor (UN47,UN48,UN49) Window.
(M14)
3. Replace the Patch Sensor.
2. Check toner level in the Recycle Toner container (replace
4. Replace the Drum.
the Recycle Toner container if the toner level is too much).
E020 0013 05 Title Error in C Developing Assembly
3. Replace the Recycle Toner Stirring Motor.
4. Replace the Pickup Feed Driver PCB (UN2). Description Patch level is higher than the target upper limit although the
5. Replace the DC Controller PCB (UN1). patch level was minimized at the time of patch initialization.
E014 0001 05 Title Error in Fixing Motor Remedy Go through the following: DISPLAY > P-LED-DA; perform
cleaning first If P-LED-DA is 3F or more.
Description The motor failed to rotate at the specified speed.
Remedy 1. Check the Fixing Assembly.
2. Remove and then install the Fixing Assembly.
Drum.
3. Check the gear.
If the gear rotates properly:
4. Check the connection between the Fixing Motor and the
DC Controller PCB (open circuit or caught cable).
E020 0014 05 Title Error in Bk Developing Assembly
5. Replace the Fixing Motor
6. Replace the DC Controller PCB (UN1). Description Patch level is higher than the target upper limit although the
patch level was minimized at the time of patch initialization.
If the gear does not work properly: Remedy Go through the following: DISPLAY > P-LED-DA; perform
Replace the gear. cleaning first If P-LED-DA is 3F or more.

Drum.
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E020 0021 05 Title Error in Y Developing Assembly E020 0024 05 Title Error in Bk Developing Assembly
Description Patch level is lower than the target lower limit although the Description Patch level is lower than the target lower limit although the
patch level was maximized at the time of patch initialization. patch level was maximized at the time of patch initialization.
Remedy Go through the following: DISPLAY > P-LED-DA; perform Remedy Go through the following: DISPLAY > P-LED-DA; perform
cleaning first if P-LED-DA is 3F or more. cleaning first if P-LED-DA is 3F or more.
If the Patch Sensor (UN47, UN48,UN49) value shows If the Patch Sensor (UN47, UN48,UN49) value shows
1-digit, check that the Developing Assembly is installed, and 1-digit, check that the Developing Assembly is installed, and
then perform remedy from 3. then perform remedy from 3.
1. Check installation of the Developing Assembly and the 1. Check installation of the Developing Assembly and the
Drum. Drum.
2. Clean the Patch Sensor Window. 2. Clean the Patch Sensor Window.
3. Replace the Patch Sensor. 3. Replace the Patch Sensor.
4. Replace the Drum. 4. Replace the Drum.
E020 0022 05 Title Error in M Developing Assembly E020 0081 05 Title Error in ITB background light intensity
Description Patch level is lower than the target lower limit although the Description At ITB background correction, average value of the detected
patch level was maximized at the time of patch initialization. light intensity is 120 or less.
Remedy Go through the following: DISPLAY > P-LED-DA; perform When it occurs twice in a row, error is displayed.
cleaning first if P-LED-DA is 3F or more. Remedy This error tends to occur when the Patch Sensor window
If the Patch Sensor (UN47, UN48,UN49) value shows is not opened sufficiency due to damage on the Patch
1-digit, check that the Developing Assembly is installed, and Detection Shutter.
then perform remedy from 3. Especially, when LV.2 > DISPLAY > DENS > P-LED-DA is
3F, check if the Patch Detection Shutter is damaged or the
1. Check installation of the Developing Assembly and the Patch Sensor window is soiled.
Drum.
2. Clean the Patch Sensor Window. 1. Check the installation of the Patch Detection Shutter.
3. Replace the Patch Sensor. 2. Clean the Patch Sensor window.
4. Replace the Drum. 3. Check the disconnection of the Patch Sensor (UN47,
E020 0023 05 Title Error in C Developing Assembly UN48, UN49).
Description Patch level is lower than the target lower limit although the 4. Check the installation of the ITB Unit.
patch level was maximized at the time of patch initialization. 5. Replace the Patch Sensor.
Remedy Go through the following: DISPLAY > P-LED-DA; perform E020 0101 05 Title Error in Y Developing Assembly
cleaning first if P-LED-DA is 3F or more. Description The value is higher than the upper limit for the patch.
If the Patch Sensor (UN47, UN48,UN49) value shows Remedy Go through the following: DISPLAY > P-LED-DA; perform
1-digit, check that the Developing Assembly is installed, and cleaning first If P-LED-DA is 3F or more.
then perform remedy from 3.
1. Check installation of the Developing Assembly and the Drum.
Drum. 2. Clean the Patch Sensor (UN47,UN48,UN49) Window.
2. Clean the Patch Sensor Window. 3. Check if the patch sensor is disconnected.
3. Replace the Patch Sensor. 4. Replace the Patch Sensor.
4. Replace the Drum. 5. Replace the Drum.
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E020 0102 05 Title Error in M Developing Assembly E020 0201 05 Title Error in Y Developing Assembly
Description The value is higher than the upper limit for the patch. Description The value is lower than the lower limit for the patch.
Remedy Go through the following: DISPLAY > P-LED-DA; perform Remedy Go through the following: DISPLAY > P-LED-DA; perform
cleaning first If P-LED-DA is 3F or more. cleaning first if P-LED-DA is 3F or more.
If the Patch Sensor (UN47,UN48,UN49) value shows 1-digit,
1. Check installation of the Developing Assembly and the perform remedy from 3.
Drum. If the supply area of the Developing Assembly is badly
2. Clean the Patch Sensor (UN47,UN48,UN49) Window. soiled, toner can be leaked.
3. Check if the patch sensor is disconnected.
4. Replace the Patch Sensor. 1. Check installation of the Developing Assembly and the
5. Replace the Drum. Drum.
E020 0103 05 Title Error in C Developing Assembly 2. Clean the Patch Sensor Window.
Description The value is higher than the upper limit for the patch. 3. Check if the patch sensor is disconnected.
Remedy Go through the following: DISPLAY > P-LED-DA; perform 4. Replace the Patch Sensor.
cleaning first If P-LED-DA is 3F or more. 5. Replace the Drum.
6. Check toner leak from the Toner Buffer Unit.
1. Check installation of the Developing Assembly and the 7. Check toner level in the Toner Container.
Drum. 8. Check short-circuit of the harness of the Toner Supply
2. Clean the Patch Sensor (UN47,UN48,UN49) Window. Sensor (PS1).
3. Check if the patch sensor is disconnected. E020 0202 05 Title Error in M Developing Assembly
4. Replace the Patch Sensor. Description The value is lower than the lower limit for the patch.
5. Replace the Drum. Remedy Go through the following: DISPLAY > P-LED-DA; perform
E020 0104 05 Title Error in Bk Developing Assembly cleaning first if P-LED-DA is 3F or more.
Description The value is higher than the upper limit for the patch. If the Patch Sensor (UN47,UN48,UN49) value shows 1-digit,
Remedy Go through the following: DISPLAY > P-LED-DA; perform perform remedy from 3.
cleaning first If P-LED-DA is 3F or more. If the supply area of the Developing Assembly is badly
soiled, toner can be leaked.
Drum. 1. Check installation of the Developing Assembly and the
2. Clean the Patch Sensor (UN47,UN48,UN49) Window. Drum.
3. Check if the patch sensor is disconnected. 2. Clean the Patch Sensor Window.
4. Replace the Patch Sensor. 3. Check if the patch sensor is disconnected.
5. Replace the Drum. 4. Replace the Patch Sensor.
7. Check toner level in the Toner Container.
8. Check short-circuit of the harness of the Toner Supply
Sensor (PS2).
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E020 0203 05 Title Error in C Developing Assembly E020 0131 05 Title Error in Y Developing Assembly
Description The value is lower than the lower limit for the patch. Description The average of ATR reference value is less than the
Remedy Go through the following: DISPLAY > P-LED-DA; perform specified value at the time of ATR initialization.
cleaning first if P-LED-DA is 3F or more. Remedy 1. Check if the ATR Sensor (TS5) Connector is properly
If the Patch Sensor (UN47,UN48,UN49) value shows 1-digit, connected.
perform remedy from 3. 2. Check short-circuit of the ATR Sensor Harness.
If the supply area of the Developing Assembly is badly 3. Replace the Developing Assembly.
soiled, toner can be leaked. E020 0140 05 Title Error in Y Developing Assembly
Description Unable to adjust the control voltage at the time of ATR
1. Check installation of the Developing Assembly and the initialization: less than the specified value (3.2V).
Drum. Remedy 1. Check if the ATR Sensor (TS5) Connector is properly
2. Clean the Patch Sensor Window. connected.
3. Check if the patch sensor is disconnected. 2. Check short-circuit of the ATR Sensor Harness.
4. Replace the Patch Sensor. 3. Replace the Developing Assembly.
5. Replace the Drum. E020 0141 05 Title Error in Y Developing Assembly
7. Check toner level in the Toner Container.
initialization: exceeds the specified value (6.8V).
8. Check short-circuit of the harness of the Toner Supply
Remedy 1. Check short-circuit of the ATR Sensor (TS5) Harness.
Sensor (PS3).
2. Replace the Developing Assembly.
E020 0204 05 Title Error in Bk Developing Assembly
E020 0190 05 Title Error in Y Developing Assembly
Description The value is lower than the lower limit for the patch.
Description Error in signal lower limit with ATR sampling detected value
Remedy Go through the following: DISPLAY > P-LED-DA; perform
Remedy 1. Check if the ATR Sensor Connector is disconnected.
cleaning first if P-LED-DA is 3F or more.
2. Check short-circuit of the ATR Sensor (TS5) Harness.
If the Patch Sensor (UN47,UN48,UN49) value shows 1-digit,
perform remedy from 3.
E020 0191 05 Title Error in Y Developing Assembly
If the supply area of the Developing Assembly is badly
soiled, toner can be leaked. Description Error in signal upper limit with ATR sampling detected value
Remedy 1. Check toner leak from the Toner Buffer Unit.
1. Check installation of the Developing Assembly and the 2. Check toner level in the Toner Container.
Drum. 3. Replace the Developing Assembly.
2. Clean the Patch Sensor Window. 4. Check short-circuit of the harness with the Toner Buffer
3. Check if the patch sensor is disconnected. Supply Sensor (PS1).
4. Replace the Patch Sensor. E020 01B0 05 Title Error in Y Developing Assembly
5. Replace the Drum. Description Error in upper limit with T/D ratio at the time of print
6. Check toner leak from the Toner Buffer Unit. sequence
7. Check toner level in the Toner Container. (Large amount of toner in the Developing Assembly)
8. Check short-circuit of the harness of the Toner Supply Remedy Go through the following: DISPLAY > DENS > DENS-Y; if
Sensor (PS4). DENS-Y is slightly higher than 5.0%, output 10 sheets of
E020 0130 05 Title Error in Y Developing Assembly solid image with the color causing the error (to reduce T/
Description The average of ATR reference value is more than the D ratio). See the Service Mode again to see if the problem
specified value at the time of ATR initialization. is improved. Remedy is complete if its improved. If not,
Remedy 1. Check short-circuit of the ATR Sensor (TS5) Harness. perform the following remedy work.
1. Check if the ATR Sensor (TS5) Connector is
disconnected.
2. Check short-circuit of the ATR Sensor Harness.
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E020 01B1 05 Title Error in Y Developing Assembly E020 0291 05 Title Error in M Developing Assembly
Description Error in lower limit with T/D ratio at the time of print Description Error in signal upper limit with ATR sampling detected value
sequence Remedy 1. Check toner leak from the Toner Buffer Unit.
(Small amount of toner in the Developing Assembly) 2. Check toner level in the Toner Container.
Remedy 1. Output 10 sheets of white (blank) sheets (to increase T/D 3. Replace the Developing Assembly.
ratio). 4. Check short-circuit of the harness with the Toner Buffer
2. Check toner leak from the Toner Buffer Unit. Supply Sensor (PS2).
3. Check toner level in the Toner Container. E020 02B0 05 Title Error in M Developing Assembly
4. Replace the Developing Assembly. Description Error in upper limit with T/D ratio at the time of print
5. Check short-circuit of the harness of the Toner supply sequence
sensor (PS1). (Large amount of toner in the Developing Assembly)
E020 0230 05 Title Error in M Developing Assembly Remedy Go through the following: DISPLAY > DENS > DENS-M; if
Description The average of ATR reference value is more than the DENS-M is slightly higher than 5.0%, output 10 sheets of
specified value at the time of ATR initialization. solid image with the color causing the error (to reduce T/
Remedy 1. Check short-circuit of the ATR Sensor (TS6) Harness. D ratio). See the Service Mode again to see if the problem
2. Replace the Developing Assembly. is improved. Remedy is complete if its improved. If not,
E020 0231 05 Title Error in M Developing Assembly perform the following remedy work.
Description The average of ATR reference value is less than the
specified value at the time of ATR initialization. 1. Check if the ATR Sensor (TS6) Connector is
Remedy 1. Check if the ATR Sensor (TS6) Connector is properly disconnected.
connected. 2. Check short-circuit of the ATR Sensor Harness.
2. Check short-circuit of the ATR Sensor Harness. 3. Replace the Developing Assembly.
3. Replace the Developing Assembly. E020 02B1 05 Title Error in M Developing Assembly
E020 0240 05 Title Error in M Developing Assembly Description Error in lower limit with T/D ratio at the time of print
Description Unable to adjust the control voltage at the time of ATR sequence
initialization: less than the specified value (3.2V). (Small amount of toner in the Developing Assembly)
Remedy 1. Check if the ATR Sensor (TS6) Connector is properly Remedy 1. Output 10 sheets of white (blank) sheets (to increase T/D
connected. ratio).
2. Check short-circuit of the ATR Sensor Harness. 2. Check toner leak from the Toner Buffer Unit.
3. Replace the Developing Assembly. 3. Check toner level in the Toner Container.
E020 0241 05 Title Error in M Developing Assembly 4. Replace the Developing Assembly.
5. Check short-circuit of the harness of the Toner supply
sensor (PS2).
initialization: exceeds the specified value (6.8V).
2. Replace the Developing Assembly. Description The average of ATR reference value is more than the
specified value at the time of ATR initialization.
E020 0290 05 Title Error in M Developing Assembly
Description Error in signal lower limit with ATR sampling detected value
Remedy 1. Check if the ATR Sensor Connector is disconnected.
2. Check short-circuit of the ATR Sensor (TS6) Harness.
3. Replace the Developing Assembly. Description The average of ATR reference value is less than the
specified value at the time of ATR initialization.
Remedy 1. Check if the ATR Sensor (TS7) Connector is properly
connected.
2. Check short-circuit of the ATR Sensor Harness.
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E020 0340 05 Title Error in C Developing Assembly E020 03B1 05 Title Error in C Developing Assembly
Description Unable to adjust the control voltage at the time of ATR Description Error in lower limit with T/D ratio at the time of print
initialization: less than the specified value (3.2V). sequence
Remedy 1. Check if the ATR Sensor (TS7) Connector is properly (Small amount of toner in the Developing Assembly)
connected. Remedy 1. Output 10 sheets of white (blank) sheets (to increase T/D
2. Check short-circuit of the ATR Sensor Harness. ratio).
3. Replace the Developing Assembly. 2. Check toner leak from the Toner Buffer Unit.
E020 0341 05 Title Error in C Developing Assembly 3. Check toner level in the Toner Container.
Description Unable to adjust the control voltage at the time of ATR 4. Replace the Developing Assembly.
initialization: exceeds the specified value (6.8V). 5. Check short-circuit of the harness of the Toner supply
Remedy 1. Check short-circuit of the ATR Sensor (TS7) Harness. sensor (PS3).
2. Replace the Developing Assembly. E020 0430 05 Title Error in Bk Developing Assembly
E020 0390 05 Title Error in C Developing Assembly Description The average of ATR reference value is more than the
Description Error in signal lower limit with ATR sampling detected value specified value at the time of ATR initialization.
Remedy 1. Check if the ATR Sensor Connector is disconnected. Remedy 1. Check short-circuit of the ATR Sensor (TS8) Harness.
2. Check short-circuit of the ATR Sensor (TS7) Harness. 2. Replace the Developing Assembly.
3. Replace the Developing Assembly. E020 0431 05 Title Error in Bk Developing Assembly
E020 0391 05 Title Error in C Developing Assembly Description The average of ATR reference value is less than the
Description Error in signal upper limit with ATR sampling detected value specified value at the time of ATR initialization.
Remedy 1. Check toner leak from the Toner Buffer Unit. Remedy 1. Check if the ATR Sensor (TS8) Connector is properly
2. Check toner level in the Toner Container. connected.
3. Replace the Developing Assembly. 2. Check short-circuit of the ATR Sensor Harness.
4. Check short-circuit of the harness with the Toner Buffer 3. Replace the Developing Assembly.
Supply Sensor (PS3). E020 0440 05 Title Error in Bk Developing Assembly
E020 03B0 05 Title Error in C Developing Assembly Description Unable to adjust the control voltage at the time of ATR
Description Error in upper limit with T/D ratio at the time of print initialization: less than the specified value (3.2V).
sequence Remedy 1. Check if the ATR Sensor (TS8) Connector is properly
(Large amount of toner in the Developing Assembly) connected.
Remedy Go through the following: DISPLAY > DENS > DENS-C; if 2. Check short-circuit of the ATR Sensor Harness.
DENS-C is slightly higher than 5.0%, output 10 sheets of 3. Replace the Developing Assembly.
solid image with the color causing the error (to reduce T/ E020 0441 05 Title Error in Bk Developing Assembly
D ratio). See the Service Mode again to see if the problem Description Unable to adjust the control voltage at the time of ATR
is improved. Remedy is complete if its improved. If not, initialization: exceeds the specified value (6.8V).
perform the following remedy work. Remedy 1. Check short-circuit of the ATR Sensor (TS8) Harness.
1. Check if the ATR Sensor (TS7) Connector is E020 0490 05 Title Error in Bk Developing Assembly
disconnected. Description Error in signal lower limit with ATR sampling detected value
2. Check short-circuit of the ATR Sensor Harness. Remedy 1. Check if the ATR Sensor Connector is disconnected.
3. Replace the Developing Assembly. 2. Check short-circuit of the ATR Sensor (TS8) Harness.
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E020 0491 05 Title Error in Bk Developing Assembly E021 0200 05 Title Error in M Developing Motor
Description Error in signal upper limit with ATR sampling detected value Description The motor failed to rotate at the specified speed.
Remedy 1. Check toner leak from the Toner Buffer Unit. Remedy 1. Check the load applied to the Developing Assembly (turn
2. Check toner level in the Toner Container. the gear with your hand to check if the load is appropriate. If
3. Replace the Developing Assembly. the load is too much, replace the Developing Assembly).
4. Check short-circuit of the harness with the Toner Buffer 2. Select the following in Service Mode: COPIER >
Supply Sensor (PS4). FUNCTION > PART-CHK > MTR; and turn M6 to check
E020 04B0 05 Title Error in Bk Developing Assembly the drive of the Developing Motor. If its not rotating
Description Error in upper limit with T/D ratio at the time of print properly, check the harness (to see if the harness is caught,
sequence disconnected or physically removed).
(Large amount of toner in the Developing Assembly) 3.(If the above measures do not solve the problem,) replace
Remedy Go through the following: DISPLAY > DENS > DENS-K; if the Drum Driver PCB (UN4).
DENS-K is slightly higher than 5.0%, output 10 sheets of E021 0300 05 Title Error in C Developing Motor
solid image with the color causing the error (to reduce T/ Description The motor failed to rotate at the specified speed.
D ratio). See the Service Mode again to see if the problem Remedy 1. Check the load applied to the Developing Assembly (turn
is improved. Remedy is complete if its improved. If not, the gear with your hand to check if the load is appropriate. If
perform the following remedy work. the load is too much, replace the Developing Assembly).
2. Select the following in Service Mode: COPIER >
1. Check if the ATR Sensor (TS8) Connector is FUNCTION > PART-CHK > MTR; and turn M7 to check
disconnected. the drive of the Developing Motor. If its not rotating
2. Check short-circuit of the ATR Sensor Harness. properly, check the harness (to see if the harness is caught,
3. Replace the Developing Assembly. disconnected or physically removed).
E020 04B1 05 Title Error in Bk Developing Assembly 3.(If the above measures do not solve the problem,) replace
Description Error in lower limit with T/D ratio at the time of print the Drum Driver PCB (UN4).
sequence E021 0400 05 Title Error in Bk Developing Motor
(Small amount of toner in the Developing Assembly) Description The motor failed to rotate at the specified speed.
Remedy 1. Output 10 sheets of white (blank) sheets (to increase T/D Remedy 1. Check the load applied to the Developing Assembly (turn
ratio). the gear with your hand to check if the load is appropriate. If
2. Check toner leak from the Toner Buffer Unit. the load is too much, replace the Developing Assembly).
3. Check toner level in the Toner Container. 2. Select the following in Service Mode: COPIER >
4. Replace the Developing Assembly. FUNCTION > PART-CHK > MTR; and turn M8 to check
5. Check short-circuit of the harness of the Toner supply the drive of the Developing Motor. If its not rotating
sensor (PS4). properly, check the harness (to see if the harness is caught,
E021 0100 05 Title Error in Y Developing Motor disconnected or physically removed).
Description The motor failed to rotate at the specified speed. 3.(If the above measures do not solve the problem,) replace
Remedy 1. Check the load applied to the Developing Assembly (turn the Drum Driver PCB (UN4).
the gear with your hand to check if the load is appropriate. If
the load is too much, replace the Developing Assembly).
2. Select the following in Service Mode: COPIER >
FUNCTION > PART-CHK > MTR; and turn M5 to check
the drive of the Developing Motor. If its not rotating
properly, check the harness (to see if the harness is caught,
disconnected or physically removed).
3.(If the above measures do not solve the problem,) replace
the Drum Driver PCB (UN4).
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E025 0100 05 Title Error in lock of the Y Toner Container Motor E025 0110 05 Title Timeout error in detection of Y Toner Bottle Seal/Release
Description The Y Toner Container Motor is detected to be locked / lock Sensor
detection. Description Failure in detection about the changes of ON => OFF => ON
Remedy 1. Use the attached tool to manually rotate the Main Drive with the sensor when the cap of the Y Toner Container was
Unit to check the operation (by comparing with other color, sealed/released.
etc.) Remedy 1. Use the attached tool to manually rotate the Main Drive
If the manual rotating operation results in NG, perform the Unit to check the operation.
following because its due to mechanical overload. 2. If the Main Drive Unit side failed to rotate, check the drive
If there is no problem, go to step 5. (to see damage of the gear, etc.)
2. Remove the Delivery Tray to check the position of the If its results in NG, replace the Main Drive Unit.
projection attached at the back of the gear in the Hopper 3. If the Main Drive Unit side failed to rotate while the Drive
Assembly. Compare with the gear that works properly. If the rotates, turn the Set-on Hopper Unit to check the rotating
position of the projection is displaced, check the following. operation. If its results in NG, replace the Set-on Hopper
Check the lever to open/close the Toner Small Cover (to see Unit.
if the operation is smooth, no damage with the lever, the 4. If both the Main Drive Unit and the Set-on Hooper Unit
lever works OK (no wrong move to up/down). If the lever is rotates together once the Main Drive Unit is manually rotated
faulty, replace the lever. while sealing/releasing of the container works properly,
3. Remove the Main Drive Unit to check the unit (to see check the sensor harness (to see if the harness is caught,
damage, etc.) disconnected or physically removed).
If its results in NG, replace the Main Drive Unit. 5. Replace the sensor which has been checked in step 4.
4. Manually turn the gear on the cam in the hopper unit to 6.(If the above measures do not solve the problem,) Replace
check the rotation. the Drum Driver PCB (UN4).
If its results in NG, replace the Set-on Hopper Unit.
5.(If the above measures do not solve the problem) Replace NOTE: When checking the operation after performing
the Toner Container Motor (M9). the remedy, go through the following to clear the error:
Replace the Drum Driver PCB (UN4). COPIER>FUNCTION>CLEAR>ERR; then, turn OFF and
then ON the power. After performing the remedy, perform the
toner replacement operation (from toner removal to reset/
recovery) from the Control Panel at least once, and check
that the replacement operation can be performed normally.
E025 0120 05 Title Y Mismatched phase
Description Set-on Unit detects opening of the Y Toner Container as well
as the Small Door.
Remedy 1. Check if the Small Door can be closed.
2. Close the Small Door and turn OFF and then ON the
power to check recovery.
3. Check the installation of the Open/Close Sensor of the
Small Door (to see if its installed at the correct position).
4. Check the Sensor Harness (to see if the harness is
caught, disconnected or physically removed).
5.(If the above measures do not solve the problem,) Replace
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E025 0200 05 Title Error in lock of the M Toner Container Motor E025 0210 05 Title Timeout error in detection of M Toner Bottle Seal/Release
Description The M Toner Container Motor is detected to be locked / lock Sensor
Remedy 1. Use the attached tool to manually rotate the Main Drive with the sensor when the cap of the M Toner Container was
E025 0220 05 Title M Mismatched phase
Description Set-on Unit detects opening of the M Toner Container as
well as the Small Door.
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E025 0300 05 Title Error in lock of the C Toner Container Motor E025 0310 05 Title Timeout error in detection of C Toner Bottle Seal/Release
Description The C Toner Container Motor is detected to be locked / lock Sensor
Remedy 1. Use the attached tool to manually rotate the Main Drive with the sensor when the cap of the C Toner Container was
E025 0320 05 Title C Mismatched phase
Description Set-on Unit detects opening of the C Toner Container as well
as the Small Door.
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E025 0400 05 Title Error in lock of the Bk Toner Container Motor E025 0410 05 Title Timeout error in detection of Bk Toner Bottle Seal/Release
Description The Bk Toner Container Motor is detected to be locked / lock Sensor
Remedy 1. Use the attached tool to manually rotate the Main Drive with the sensor when the cap of the Bk Toner Container was
E025 0420 05 Title Bk Mismatched phase
Description Set-on Unit detects opening of the Bk Toner Container as
well as the Small Door.
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E025 01A0 05 Title Error in Y Toner Container Cam HP Sensor (PS5) E025 01B0 05 Title Error in Y Toner Container Cam HP Sensor (PS5)
Description Unable to detect the change in the Toner Container Cam HP Description Unable to detect the change in the Toner Container Cam
Sensor status (ON -> OFF) when opening the Toner Cap HP Sensor status (OFF -> ON) when closing the Toner Cap
so that open and close status of the Toner Cap cannot be so that open and close status of the Toner Cap cannot be
judged. judged.
Remedy Identify the cause of the error whether it is due to Remedy Identify the cause of the error whether it is due to
mechanical problem to open/close the Toner Cap or problem mechanical problem to open/close the Toner Cap or problem
at the Toner Container Cam HP Sensor side. at the Toner Container Cam HP Sensor side.
1. Check if the Toner Container Cam HP Sensor is soiled 1. Check if the Toner Container Cam HP Sensor is soiled
and the installation of the sensor. and the installation of the sensor.
2. Rotate the Set-on Drive Shaft a little with the attached 2. Rotate the Set-on Drive Shaft a little with the attached
tool, and check the service mode (COPIER> I/O> DCON> tool, and check the service mode (COPIER> I/O> DCON>
P024 bit4) to see that the output value of the sensor is P024 bit4) to see that the output value of the sensor is
changed. changed.
Since it is difficult to check the screen while rotating it, Since it is difficult to check the screen while rotating it,
repeat the operation to rotate it a little and check the screen repeat the operation to rotate it a little and check the screen
until the value is changed. until the value is changed.
If it is normal, the output value of the sensor is changed If it is normal, the output value of the sensor is changed
when opening/closing the Toner Cap. Even if it is normal, be when opening/closing the Toner Cap. Even if it is normal, be
sure to perform step 4 and later steps. sure to perform step 4 and later steps.
2-1. If there is an error in rotation of the Set-on Drive Shaft, 2-1. If there is an error in rotation of the Set-on Drive Shaft,
check the drive system such as gears. check the drive system such as gears.
If it is damaged, replace the Set-on Drive Unit and then If it is damaged, replace the Set-on Drive Unit and then
perform step 4 and later steps. perform step 4 and later steps.
2-2. When the Set-on Drive Unit is not driven although the 2-2. When the Set-on Drive Unit is not driven although the
Set-on Drive Shaft rotates, check if it is driven by removing Set-on Drive Shaft rotates, check if it is driven by removing
the Hopper Unit. the Hopper Unit.
If it is not driven, replace the Hopper Unit and then perform If it is not driven, replace the Hopper Unit and then perform
step 4 and later steps. step 4 and later steps.
2-3. When the output value of the sensor is not changed 2-3. When the output value of the sensor is not changed
although the Set-on Drive Unit is driven, check the Sensor although the Set-on Drive Unit is driven, check the Sensor
Harness (to see if the harness is caught, disconnected or Harness (to see if the harness is caught, disconnected or
physically removed). physically removed).
If there is no problem, replace the sensor. After checking the If there is no problem, replace the sensor. After checking the
output value in step 2, perform step 4 and later steps. output value in step 2, perform step 4 and later steps.
3. If the problem is not solved by replacing the foregoing 3. If the problem is not solved by replacing the foregoing
parts, replace the Drum Driver PCB (UN4) and then perform parts, replace the Drum Driver PCB (UN4) and then perform
4. Clear the error in service mode (COPIER> FUNCTION> 4. Clear the error in service mode (COPIER> FUNCTION>
CLEAR> ERR), and then turn OFF and then ON the main CLEAR> ERR), and then turn OFF and then ON the main
power. power.
5. Replace the toner (reinstall the removed Toner Container) 5. Replace the toner (reinstall the removed Toner Container)
at least once in user mode (Adjustment/Maintenance> at least once in user mode (Adjustment/Maintenance>
Replace Specified Toner), and check that toner replacement Replace Specified Toner), and check that toner replacement
can be performed normally. can be performed normally.
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E025 01C0 05 Title Error in Cover Sensor (PS13) in Y Toner Container E025 02A0 05 Title Error in M Toner Container Cam HP Sensor (PS6)
Description Unable to detect opening of the Toner Container Inner Cover Description Unable to detect the change in the Toner Container Cam HP
when removing the Toner Container. Sensor status (ON -> OFF) when opening the Toner Cap
Remedy Identify the cause of the error whether it is due to link so that open and close status of the Toner Cap cannot be
mechanism to open the Toner Container Inner Cover or judged.
problem at the Toner Container Inner Cover Sensor side. Remedy Identify the cause of the error whether it is due to
1. Perform the user mode (Adjustment/Maintenance> mechanical problem to open/close the Toner Cap or problem
Replace Specified Toner) to check if the Toner Container at the Toner Container Cam HP Sensor side.
Inner Cover opens normally (damage, slide of shaft area, 1. Check if the Toner Container Cam HP Sensor is soiled
etc.). and the installation of the sensor.
2. Check if the Toner Container Inner Cover Sensor is soiled 2. Rotate the Set-on Drive Shaft a little with the attached
and the installation of the sensor. tool, and check the service mode (COPIER> I/O> DCON>
3. Check the service mode (COPIER> I/O> DCON> P024 P024 bit5) to see that the output value of the sensor is
bit8) to see that the output value of the Toner Container changed.
Inner Cover Sensor is changed normally when opening/ Since it is difficult to check the screen while rotating it,
closing the Toner Container Inner Cover. repeat the operation to rotate it a little and check the screen
If it is normal, the value becomes 0 by rotating the Set-on until the value is changed.
Drive Shaft with the attached tool and opening the Toner If it is normal, the output value of the sensor is changed
Container Inner Cover. When closing the Toner Container when opening/closing the Toner Cap. Even if it is normal, be
Inner Cover by hand, it becomes 1. sure to perform step 4 and later steps.
3-1. When the Toner Container Inner Cover is not opened 2-1. If there is an error in rotation of the Set-on Drive Shaft,
although the Set-on Drive Shaft rotates, check the drive check the drive system such as gears.
system from upstream (Set-on Drive Unit -> Hopper Unit -> If it is damaged, replace the Set-on Drive Unit and then
Bottle Base Unit -> Toner Container Inner Cover Unit). perform step 4 and later steps.
If it is damaged, replace the damaged part and then perform 2-2. When the Set-on Drive Unit is not driven although the
step 5 and later steps. Set-on Drive Shaft rotates, check if it is driven by removing
3-2. When the output value is not changed normally the Hopper Unit.
although the Toner Container Inner Cover can be opened/ If it is not driven, replace the Hopper Unit and then perform
closed, check the Sensor Harness (to see if the harness is step 4 and later steps.
caught, disconnected or physically removed, *including the 2-3. When the output value of the sensor is not changed
Relay Connector). although the Set-on Drive Unit is driven, check the Sensor
If there is no problem, replace the sensor. After checking the Harness (to see if the harness is caught, disconnected or
output value in step 3, perform step 5 and later steps. physically removed).
4. If the problem is not solved by replacing the foregoing If there is no problem, replace the sensor. After checking the
part, replace the Drum Driver PCB (UN4) and then perform output value in step 2, perform step 4 and later steps.
step 5 and later steps. 3. If the problem is not solved by replacing the foregoing
5. Clear the error in service mode (COPIER> FUNCTION> parts, replace the Drum Driver PCB (UN4) and then perform
CLEAR> ERR), and then turn OFF and then ON the main step 4 and later steps.
power. 4. Clear the error in service mode (COPIER> FUNCTION>
6. Replace the toner (reinstall the removed Toner Container) CLEAR> ERR), and then turn OFF and then ON the main
at least once in user mode (Adjustment/Maintenance> power.
Replace Specified Toner), and check that toner replacement 5. Replace the toner (reinstall the removed Toner Container)
can be performed normally. at least once in user mode (Adjustment/Maintenance>
Replace Specified Toner), and check that toner replacement
can be performed normally.
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E025 02B0 05 Title Error in M Toner Container Cam HP Sensor (PS6) E025 02C0 05 Title Error in Cover Sensor (PS14) in M Toner Container
Description Unable to detect the change in the Toner Container Cam Description Unable to detect opening of the Toner Container Inner Cover
HP Sensor status (OFF -> ON) when closing the Toner Cap when removing the Toner Container.
so that open and close status of the Toner Cap cannot be Remedy Identify the cause of the error whether it is due to link
judged. mechanism to open the Toner Container Inner Cover or
Remedy Identify the cause of the error whether it is due to problem at the Toner Container Inner Cover Sensor side.
mechanical problem to open/close the Toner Cap or problem 1. Perform the user mode (Adjustment/Maintenance>
at the Toner Container Cam HP Sensor side. Replace Specified Toner) to check if the Toner Container
1. Check if the Toner Container Cam HP Sensor is soiled Inner Cover opens normally (damage, slide of shaft area,
and the installation of the sensor. etc.).
2. Rotate the Set-on Drive Shaft a little with the attached 2. Check if the Toner Container Inner Cover Sensor is soiled
tool, and check the service mode (COPIER> I/O> DCON> and the installation of the sensor.
P024 bit5) to see that the output value of the sensor is 3. Check the service mode (COPIER> I/O> DCON> P024
changed. bit9) to see that the output value of the Toner Container
Since it is difficult to check the screen while rotating it, Inner Cover Sensor is changed normally when opening/
repeat the operation to rotate it a little and check the screen closing the Toner Container Inner Cover.
until the value is changed. If it is normal, the value becomes 0 by rotating the Set-on
If it is normal, the output value of the sensor is changed Drive Shaft with the attached tool and opening the Toner
when opening/closing the Toner Cap. Even if it is normal, be Container Inner Cover. When closing the Toner Container
sure to perform step 4 and later steps. Inner Cover by hand, it becomes 1.
2-1. If there is an error in rotation of the Set-on Drive Shaft, 3-1. When the Toner Container Inner Cover is not opened
check the drive system such as gears. although the Set-on Drive Shaft rotates, check the drive
If it is damaged, replace the Set-on Drive Unit and then system from upstream (Set-on Drive Unit -> Hopper Unit ->
perform step 4 and later steps. Bottle Base Unit -> Toner Container Inner Cover Unit).
2-2. When the Set-on Drive Unit is not driven although the If it is damaged, replace the damaged part and then perform
Set-on Drive Shaft rotates, check if it is driven by removing step 5 and later steps.
the Hopper Unit. 3-2. When the output value is not changed normally
If it is not driven, replace the Hopper Unit and then perform although the Toner Container Inner Cover can be opened/
step 4 and later steps. closed, check the Sensor Harness (to see if the harness is
2-3. When the output value of the sensor is not changed caught, disconnected or physically removed, *including the
although the Set-on Drive Unit is driven, check the Sensor Relay Connector).
Harness (to see if the harness is caught, disconnected or If there is no problem, replace the sensor. After checking the
physically removed). output value in step 3, perform step 5 and later steps.
If there is no problem, replace the sensor. After checking the 4. If the problem is not solved by replacing the foregoing
output value in step 2, perform step 4 and later steps. parts, replace the Drum Driver PCB (UN4) and then perform
3. If the problem is not solved by replacing the foregoing step 5 and later steps.
parts, replace the Drum Driver PCB (UN4) and then perform 5. Clear the error in service mode (COPIER> FUNCTION>
step 4 and later steps. CLEAR> ERR), and then turn OFF and then ON the main
4. Clear the error in service mode (COPIER> FUNCTION> power.
CLEAR> ERR), and then turn OFF and then ON the main 6. Replace the toner (reinstall the removed Toner Container)
power. at least once in user mode (Adjustment/Maintenance>
5. Replace the toner (reinstall the removed Toner Container) Replace Specified Toner), and check that toner replacement
at least once in user mode (Adjustment/Maintenance> can be performed normally.
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code code code code
E025 03A0 05 Title Error in C Toner Container Cam HP Sensor (PS7) E025 03B0 05 Title Error in C Toner Container Cam HP Sensor (PS7)
Description Unable to detect the change in the Toner Container Cam HP Description Unable to detect the change in the Toner Container Cam
Sensor status (ON -> OFF) when opening the Toner Cap HP Sensor status (OFF -> ON) when closing the Toner Cap
so that open and close status of the Toner Cap cannot be so that open and close status of the Toner Cap cannot be
judged. judged.
Remedy Identify the cause of the error whether it is due to Remedy Identify the cause of the error whether it is due to
mechanical problem to open/close the Toner Cap or problem mechanical problem to open/close the Toner Cap or problem
at the Toner Container Cam HP Sensor side. at the Toner Container Cam HP Sensor side.
1. Check if the Toner Container Cam HP Sensor is soiled 1. Check if the Toner Container Cam HP Sensor is soiled
and the installation of the sensor. and the installation of the sensor.
2. Rotate the Set-on Drive Shaft a little with the attached 2. Rotate the Set-on Drive Shaft a little with the attached
tool, and check the service mode (COPIER> I/O> DCON> tool, and check the service mode (COPIER> I/O> DCON>
P024 bit6) to see that the output value of the sensor is P024 bit6) to see that the output value of the sensor is
changed. changed.
Since it is difficult to check the screen while rotating it, Since it is difficult to check the screen while rotating it,
repeat the operation to rotate it a little and check the screen repeat the operation to rotate it a little and check the screen
until the value is changed. until the value is changed.
If it is normal, the output value of the sensor is changed If it is normal, the output value of the sensor is changed
when opening/closing the Toner Cap. Even if it is normal, be when opening/closing the Toner Cap. Even if it is normal, be
sure to perform step 4 and later steps. sure to perform step 4 and later steps.
2-1. If there is an error in rotation of the Set-on Drive Shaft, 2-1. If there is an error in rotation of the Set-on Drive Shaft,
check the drive system such as gears. check the drive system such as gears.
If it is damaged, replace the Set-on Drive Unit and then If it is damaged, replace the Set-on Drive Unit and then
perform step 4 and later steps. perform step 4 and later steps.
2-2. When the Set-on Drive Unit is not driven although the 2-2. When the Set-on Drive Unit is not driven although the
Set-on Drive Shaft rotates, check if it is driven by removing Set-on Drive Shaft rotates, check if it is driven by removing
the Hopper Unit. the Hopper Unit.
If it is not driven, replace the Hopper Unit and then perform If it is not driven, replace the Hopper Unit and then perform
2-3. When the output value of the sensor is not changed 2-3. When the output value of the sensor is not changed
although the Set-on Drive Unit is driven, check the Sensor although the Set-on Drive Unit is driven, check the Sensor
Harness (to see if the harness is caught, disconnected or Harness (to see if the harness is caught, disconnected or
physically removed). physically removed).
If there is no problem, replace the sensor. After checking the If there is no problem, replace the sensor. After checking the
output value in step 2, perform step 4 and later steps. output value in step 2, perform step 4 and later steps.
3. If the problem is not solved by replacing the foregoing 3. If the problem is not solved by replacing the foregoing
parts, replace the Drum Driver PCB (UN4) and then perform parts, replace the Drum Driver PCB (UN4) and then perform
4. Clear the error in service mode (COPIER> FUNCTION> 4. Clear the error in service mode (COPIER> FUNCTION>
CLEAR> ERR), and then turn OFF and then ON the main CLEAR> ERR), and then turn OFF and then ON the main
power. power.
5. Replace the toner (reinstall the removed Toner Container) 5. Replace the toner (reinstall the removed Toner Container)
at least once in user mode (Adjustment/Maintenance> at least once in user mode (Adjustment/Maintenance>
Replace Specified Toner), and check that toner replacement Replace Specified Toner), and check that toner replacement
can be performed normally. can be performed normally.
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code code code code
E025 03C0 05 Title Error in Cover Sensor (PS15) in C Toner Container E025 04A0 05 Title Error in Bk Toner Container Cam HP Sensor (PS8)
Description Unable to detect opening of the Toner Container Inner Cover Description Unable to detect the change in the Toner Container Cam HP
when removing the Toner Container. Sensor status (ON -> OFF) when opening the Toner Cap
Remedy Identify the cause of the error whether it is due to link so that open and close status of the Toner Cap cannot be
mechanism to open the Toner Container Inner Cover or judged.
problem at the Toner Container Inner Cover Sensor side. Remedy Identify the cause of the error whether it is due to
1. Perform the user mode (Adjustment/Maintenance> mechanical problem to open/close the Toner Cap or problem
Replace Specified Toner) to check if the Toner Container at the Toner Container Cam HP Sensor side.
Inner Cover opens normally (damage, slide of shaft area, 1. Check if the Toner Container Cam HP Sensor is soiled
etc.). and the installation of the sensor.
2. Check if the Toner Container Inner Cover Sensor is soiled 2. Rotate the Set-on Drive Shaft a little with the attached
and the installation of the sensor. tool, and check the service mode (COPIER> I/O> DCON>
3. Check the service mode (COPIER> I/O> DCON> P024 P024 bit7) to see that the output value of the sensor is
bit10) to see that the output value of the Toner Container changed.
Inner Cover Sensor is changed normally when opening/ Since it is difficult to check the screen while rotating it,
closing the Toner Container Inner Cover. repeat the operation to rotate it a little and check the screen
If it is normal, the value becomes 0 by rotating the Set-on until the value is changed.
Drive Shaft with the attached tool and opening the Toner If it is normal, the output value of the sensor is changed
Container Inner Cover. When closing the Toner Container when opening/closing the Toner Cap. Even if it is normal, be
Inner Cover by hand, it becomes 1. sure to perform step 4 and later steps.
3-1. When the Toner Container Inner Cover is not opened 2-1. If there is an error in rotation of the Set-on Drive Shaft,
although the Set-on Drive Shaft rotates, check the drive check the drive system such as gears.
system from upstream (Set-on Drive Unit -> Hopper Unit -> If it is damaged, replace the Set-on Drive Unit and then
Bottle Base Unit -> Toner Container Inner Cover Unit). perform step 4 and later steps.
If it is damaged, replace the damaged part and then perform 2-2. When the Set-on Drive Unit is not driven although the
step 5 and later steps. Set-on Drive Shaft rotates, check if it is driven by removing
3-2. When the output value is not changed normally the Hopper Unit.
although the Toner Container Inner Cover can be opened/ If it is not driven, replace the Hopper Unit and then perform
closed, check the Sensor Harness (to see if the harness is step 4 and later steps.
caught, disconnected or physically removed, *including the 2-3. When the output value of the sensor is not changed
Relay Connector). although the Set-on Drive Unit is driven, check the Sensor
If there is no problem, replace the sensor. After checking the Harness (to see if the harness is caught, disconnected or
output value in step 3, perform step 5 and later steps. physically removed).
4. If the problem is not solved by replacing the foregoing If there is no problem, replace the sensor. After checking the
parts, replace the Drum Driver PCB (UN4) and then perform output value in step 2, perform step 4 and later steps.
step 5 and later steps. 3. If the problem is not solved by replacing the foregoing
5. Clear the error in service mode (COPIER> FUNCTION> parts, replace the Drum Driver PCB (UN4) and then perform
CLEAR> ERR), and then turn OFF and then ON the main step 4 and later steps.
power. 4. Clear the error in service mode (COPIER> FUNCTION>
6. Replace the toner (reinstall the removed Toner Container) CLEAR> ERR), and then turn OFF and then ON the main
at least once in user mode (Adjustment/Maintenance> power.
Replace Specified Toner), and check that toner replacement 5. Replace the toner (reinstall the removed Toner Container)
can be performed normally. at least once in user mode (Adjustment/Maintenance>
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code code code code
E025 04B0 05 Title Error in Bk Toner Container Cam HP Sensor (PS8) E025 04C0 05 Title Error in Cover Sensor (PS16) in Bk Toner Container
Description Unable to detect the change in the Toner Container Cam Description Unable to detect opening of the Toner Container Inner Cover
HP Sensor status (OFF -> ON) when closing the Toner Cap when removing the Toner Container.
so that open and close status of the Toner Cap cannot be Remedy Identify the cause of the error whether it is due to link
judged. mechanism to open the Toner Container Inner Cover or
Remedy Identify the cause of the error whether it is due to problem at the Toner Container Inner Cover Sensor side.
mechanical problem to open/close the Toner Cap or problem 1. Perform the user mode (Adjustment/Maintenance>
at the Toner Container Cam HP Sensor side. Replace Specified Toner) to check if the Toner Container
1. Check if the Toner Container Cam HP Sensor is soiled Inner Cover opens normally (damage, slide of shaft area,
and the installation of the sensor. etc.).
2. Rotate the Set-on Drive Shaft a little with the attached 2. Check if the Toner Container Inner Cover Sensor is soiled
tool, and check the service mode (COPIER> I/O> DCON> and the installation of the sensor.
P024 bit7) to see that the output value of the sensor is 3. Check the service mode (COPIER> I/O> DCON> P024
changed. bit11) to see that the output value of the Toner Container
Since it is difficult to check the screen while rotating it, Inner Cover Sensor is changed normally when opening/
repeat the operation to rotate it a little and check the screen closing the Toner Container Inner Cover.
until the value is changed. If it is normal, the value becomes 0 by rotating the Set-on
If it is normal, the output value of the sensor is changed Drive Shaft with the attached tool and opening the Toner
when opening/closing the Toner Cap. Even if it is normal, be Container Inner Cover. When closing the Toner Container
sure to perform step 4 and later steps. Inner Cover by hand, it becomes 1.
2-1. If there is an error in rotation of the Set-on Drive Shaft, 3-1. When the Toner Container Inner Cover is not opened
check the drive system such as gears. although the Set-on Drive Shaft rotates, check the drive
If it is damaged, replace the Set-on Drive Unit and then system from upstream (Set-on Drive Unit -> Hopper Unit ->
perform step 4 and later steps. Bottle Base Unit -> Toner Container Inner Cover Unit).
2-2. When the Set-on Drive Unit is not driven although the If it is damaged, replace the damaged part and then perform
Set-on Drive Shaft rotates, check if it is driven by removing step 5 and later steps.
the Hopper Unit. 3-2. When the output value is not changed normally
If it is not driven, replace the Hopper Unit and then perform although the Toner Container Inner Cover can be opened/
step 4 and later steps. closed, check the Sensor Harness (to see if the harness is
2-3. When the output value of the sensor is not changed caught, disconnected or physically removed, *including the
although the Set-on Drive Unit is driven, check the Sensor Relay Connector).
Harness (to see if the harness is caught, disconnected or If there is no problem, replace the sensor. After checking the
physically removed). output value in step 3, perform step 5 and later steps.
If there is no problem, replace the sensor. After checking the 4. If the problem is not solved by replacing the foregoing
output value in step 2, perform step 4 and later steps. parts, replace the Drum Driver PCB (UN4) and then perform
3. If the problem is not solved by replacing the foregoing step 5 and later steps.
parts, replace the Drum Driver PCB (UN4) and then perform 5. Clear the error in service mode (COPIER> FUNCTION>
step 4 and later steps. CLEAR> ERR), and then turn OFF and then ON the main
4. Clear the error in service mode (COPIER> FUNCTION> power.
CLEAR> ERR), and then turn OFF and then ON the main 6. Replace the toner (reinstall the removed Toner Container)
power. at least once in user mode (Adjustment/Maintenance>
5. Replace the toner (reinstall the removed Toner Container) Replace Specified Toner), and check that toner replacement
at least once in user mode (Adjustment/Maintenance> can be performed normally.
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code code code code
E027 0100 05 Title Error in supply with Y Developing Assembly E027 0300 05 Title Error in supply with C Developing Assembly
Description Failure in detection about the changes of ON => OFF => Description Failure in detection about the changes of ON => OFF =>
ON with the sensor which detects a full rotation of the supply ON with the sensor which detects a full rotation of the supply
screw within the specified period of time. screw within the specified period of time.
Remedy 1. Check the damage of the Developing Coupling. Remedy 1. Check the damage of the Developing Coupling.
If its damaged, replace the Developing Assembly. If its damaged, replace the Developing Assembly.
2. Check the damage of the coupling (with the Developing 2. Check the damage of the coupling (with the Developing
Assembly) at the Host Machine side. Assembly) at the Host Machine side.
If its damaged, remove the Main Drive Unit to replace the If its damaged, remove the Main Drive Unit to replace the
coupling. coupling.
3. Turn the motor as a single unit while the Drum/Developing 3. Turn the motor as a single unit while the Drum/Developing
Assembly is removed to check rotation of the Main Drive Assembly is removed to check rotation of the Main Drive
Unit. Unit.
If it does not rotate, replace the Motor. If it does not rotate, replace the Motor.
If the above measures do not solve the problem, replace If the above measures do not solve the problem, replace
the Drum Driver PCB (UN4). the Drum Driver PCB (UN4).
If there still remains the problem, replace the Main Drive If there still remains the problem, replace the Main Drive
Unit. Unit.
4. Remove the Hopper Unit and manually turn the Supply 4. Remove the Hopper Unit and manually turn the Supply
Input Gear to check rotation. Input Gear to check rotation.
If its results in NG, replace the Hopper Unit. If its results in NG, replace the Hopper Unit.
E027 0200 05 Title Error in supply with M Developing Assembly E027 0400 05 Title Error in supply with Bk Developing Assembly
Description Failure in detection about the changes of ON => OFF => Description Failure in detection about the changes of ON => OFF =>
ON with the sensor which detects a full rotation of the supply ON with the sensor which detects a full rotation of the supply
screw within the specified period of time. screw within the specified period of time.
Remedy 1. Check the damage of the Developing Coupling. Remedy 1. Check the damage of the Developing Coupling.
If its damaged, replace the Developing Assembly. If its damaged, replace the Developing Assembly.
2. Check the damage of the coupling (with the Developing 2. Check the damage of the coupling (with the Developing
Assembly) at the Host Machine side. Assembly) at the Host Machine side.
If its damaged, remove the Main Drive Unit to replace the If its damaged, remove the Main Drive Unit to replace the
coupling. coupling.
3. Turn the motor as a single unit while the Drum/Developing 3. Turn the motor as a single unit while the Drum/Developing
Assembly is removed to check rotation of the Main Drive Assembly is removed to check rotation of the Main Drive
Unit. Unit.
If it does not rotate, replace the Motor. If it does not rotate, replace the Motor.
If the above measures do not solve the problem, replace If the above measures do not solve the problem, replace
the Drum Driver PCB (UN4). the Drum Driver PCB (UN4).
If there still remains the problem, replace the Main Drive If there still remains the problem, replace the Main Drive
Unit. Unit.
4. Remove the Hopper Unit and manually turn the Supply 4. Remove the Hopper Unit and manually turn the Supply
Input Gear to check rotation. Input Gear to check rotation.
If its results in NG, replace the Hopper Unit. If its results in NG, replace the Hopper Unit.
E032 0001 05 Title ASSIST Counter failed to work
Description Detection of short-circuit with the Count Pulse Signal
Remedy Check the cable (to see if its disconnected)
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code code code code
E045 0000 05 Title Error in Transparency Sensor E061 00F0 05 Title Abnormal current run to the Y Drum (small current level or
Description When the power is ON or the door is closed, the light failed no drum is found)
to be back although there is no paper. Description Abnormal initial current level at the time of initialization of
Remedy 1. Check installation or soil of the Transparency Sensor the Y Drum film thickness (large current level)
(UN51) and the prism. Remedy 1. Check installation of the Drum Unit.
2. Check the Sensor Harness (to see if the harness is 2. Check if there is failure in grounding contact at the Drum
caught, disconnected or physically removed). Unit side (such as loosened screw which secures the plate
3. Replace the Transparency Sensor. at the contact point).
4. Replace the Pickup Feed Driver PCB (UN2). 3. Check if there is failure in grounding contact with the
E061 0001 05 Title Abnormal current run to the Y Drum (small current level or Drum at the Process Unit side.
no drum is found) 4. Forced initialization in Service Mode: COPIER >
Description Abnormal current run to the Y Drum (small current level or FUNCTION > DPC > DRMRSETY: execution of the color
no drum is found) causing the error.
Remedy 1. Check installation of the Drum Unit. 5. Replace the Drum Unit.
2. Check if there is failure in grounding contact at the Drum 6. Check the primary transfer voltage value (if its not
Unit side (such as loosened screw which secures the plate appropriate, turn OFF and then ON the main power to
at the contact point). forcibly execute the ATVC control).
3. Check if there is failure in grounding contact with the E061 00F1 05 Title Abnormal current run to the Y Drum (small current level or
Drum at Process Unit side. no drum is found)
4. Replace the Drum Unit. Description Abnormal initial current level at the time of initialization of
5. Replace the Pre-exposure LED PCB (UN23,UN24). the Y Drum film thickness (small current level)
E061 00E0 05 Title Abnormal current run to the Y Drum (small current level or Remedy 1. Check installation of the Drum Unit.
no drum is found) 2. Check if there is failure in grounding contact at the Drum
Description The change in current level for Y Drum film thickness Unit side (such as loosened screw which secures the plate
detection is too much compared to the previous time. at the contact point).
Remedy 1. Check with the Host Machine which generates an error 3. Check if there is failure in grounding contact with the
to check if a wrong cartridge (which is different from the Drum at Process Unit side.
initialized cartridge) is installed. 4. Forced initialization in Service Mode: COPIER >
2. Check if there is failure in grounding contact at the Drum FUNCTION > DPC > DRMRSETY: execution of the color
Unit side (such as loosened screw which secures the plate causing the error)
at the contact point) 5. Replace the Drum Unit.
3. Check if there is failure in grounding contact with the 6. Replace the Pre-exposure LED PCB (UN23,UN24).
Drum at Process Unit side. E061 0101 05 Title Abnormal current run to the M Drum (small current level or
4. Replace the Drum Unit. no drum is found)
5. Replace the Pre-exposure LED PCB (UN23,UN24). Description Abnormal current run to the M Drum (small current level or
no drum is found)
Remedy 1. Check installation of the Drum Unit.
2. Check if there is failure in grounding contact at the Drum
Unit side (such as loosened screw which secures the plate
at the contact point).
3. Check if there is failure in grounding contact with the
Drum at Process Unit side.
5. Replace the Pre-exposure LED PCB (UN25,UN26).
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code code code code
E061 01E0 05 Title Abnormal current run to the M Drum (small current level or E061 0201 05 Title Abnormal current run to the C Drum (small current level or
no drum is found) no drum is found)
Description The change in current level for M Drum film thickness Description Abnormal current run to the C Drum (small current level or
detection is too much compared to the previous time. no drum is found)
Remedy 1. Check with the Host Machine which generates an error Remedy 1. Check installation of the Drum Unit.
to check if a wrong cartridge (which is different from the 2. Check if there is failure in grounding contact at the Drum
initialized cartridge) is installed. Unit side (such as loosened screw which secures the plate
2. Check if there is failure in grounding contact at the Drum at the contact point).
Unit side (such as loosened screw which secures the plate 3. Check if there is failure in grounding contact with the
at the contact point) Drum at Process Unit side.
3. Check if there is failure in grounding contact with the 4. Replace the Drum Unit.
Drum at Process Unit side. 5. Replace the Pre-exposure LED PCB (UN27,UN28).
4. Replace the Drum Unit. E061 02E0 05 Title Abnormal current run to the C Drum (small current level or
5. Replace the Pre-exposure LED PCB (UN25,UN26). no drum is found)
E061 01F0 05 Title Abnormal current run to the M Drum (small current level or Description The change in current level for C Drum film thickness
no drum is found) detection is too much compared to the previous time.
Description Abnormal initial current level at the time of initialization of Remedy 1. Check with the Host Machine which generates an error
the M Drum film thickness (large current level) to check if a wrong cartridge (which is different from the
Remedy 1. Check installation of the Drum Unit. initialized cartridge) is installed.
2. Check if there is failure in grounding contact at the Drum 2. Check if there is failure in grounding contact at the Drum
Unit side (such as loosened screw which secures the plate Unit side (such as loosened screw which secures the plate
at the contact point). at the contact point)
3. Check if there is failure in grounding contact with the 3. Check if there is failure in grounding contact with the
Drum at the Process Unit side. Drum at Process Unit side.
4. Forced initialization in Service Mode: COPIER > 4. Replace the Drum Unit.
FUNCTION > DPC > DRMRSETM: execution of the color 5. Replace the Pre-exposure LED PCB (UN27,UN28).
causing the error. E061 02F0 05 Title Abnormal current run to the C Drum (small current level or
5. Replace the Drum Unit. no drum is found)
6. Check the primary transfer voltage value (if its not Description Abnormal initial current level at the time of initialization of
appropriate, turn OFF and then ON the main power to the C Drum film thickness (large current level)
forcibly execute the ATVC control). Remedy 1. Check installation of the Drum Unit.
E061 01F1 05 Title Abnormal current run to the M Drum (small current level or 2. Check if there is failure in grounding contact at the Drum
no drum is found) Unit side (such as loosened screw which secures the plate
Description Abnormal initial current level at the time of initialization of at the contact point).
the M Drum film thickness (small current level) 3. Check if there is failure in grounding contact with the
Remedy 1. Check installation of the Drum Unit. Drum at the Process Unit side.
2. Check if there is failure in grounding contact at the Drum 4. Forced initialization in Service Mode: COPIER >
Unit side (such as loosened screw which secures the plate FUNCTION > DPC > DRMRSETC: execution of the color
at the contact point). causing the error.
3. Check if there is failure in grounding contact with the 5. Replace the Drum Unit.
Drum at Process Unit side. 6. Check the primary transfer voltage value (if its not
4. Forced initialization in Service Mode: COPIER > appropriate, turn OFF and then ON the main power to
FUNCTION > DPC > DRMRSETM: execution of the color forcibly execute the ATVC control).
causing the error)
6. Replace the Pre-exposure LED PCB (UN25,UN26).
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code code code code
E061 02F1 05 Title Abnormal current run to the C Drum (small current level or E061 03F0 05 Title Abnormal current run to the Bk Drum (small current level or
Description Abnormal initial current level at the time of initialization of Description Abnormal initial current level at the time of initialization of
the C Drum film thickness (small current level) the Bk Drum film thickness (large current level)
Remedy 1. Check installation of the Drum Unit. Remedy 1. Check installation of the Drum Unit.
2. Check if there is failure in grounding contact at the Drum 2. Check if there is failure in grounding contact at the Drum
Unit side (such as loosened screw which secures the plate Unit side (such as loosened screw which secures the plate
at the contact point). at the contact point).
3. Check if there is failure in grounding contact with the 3. Check if there is failure in grounding contact with the
Drum at Process Unit side. Drum at the Process Unit side.
4. Forced initialization in Service Mode: COPIER > 4. Forced initialization in Service Mode: COPIER >
FUNCTION > DPC > DRMRSETC: execution of the color FUNCTION > DPC > DRMRSETK: execution of the color
causing the error) causing the error.
5. Replace the Drum Unit. 5. Replace the Drum Unit.
6. Replace the Pre-exposure LED PCB (UN27,UN28). 6. Check the primary transfer voltage value (if its not
E061 0301 05 Title Abnormal current run to the Bk Drum (small current level or appropriate, turn OFF and then ON the main power to
no drum is found) forcibly execute the ATVC control).
Description Abnormal current run to the Bk Drum (small current level or E061 03F1 05 Title Abnormal current run to the Bk Drum (small current level or
Remedy 1. Check installation of the Drum Unit. Description Abnormal initial current level at the time of initialization of
2. Check if there is failure in grounding contact at the Drum the Bk Drum film thickness (small current level)
Unit side (such as loosened screw which secures the plate Remedy 1. Check installation of the Drum Unit.
at the contact point). 2. Check if there is failure in grounding contact at the Drum
3. Check if there is failure in grounding contact with the Unit side (such as loosened screw which secures the plate
Drum at Process Unit side. at the contact point).
4. Replace the Drum Unit. 3. Check if there is failure in grounding contact with the
5. Replace the Pre-exposure LED PCB (UN29,UN30). Drum at Process Unit side.
E061 03E0 05 Title Abnormal current run to the Bk Drum (small current level or 4. Forced initialization in Service Mode: COPIER >
no drum is found) FUNCTION > DPC > DRMRSETK: execution of the color
Description The change in current level for Bk Drum film thickness causing the error)
detection is too much compared to the previous time. 5. Replace the Drum Unit.
Remedy 1. Check with the Host Machine which generates an error 6. Replace the Pre-exposure LED PCB (UN29,UN30).
to check if a wrong cartridge (which is different from the E074 0001 05 Title Error in disengagement operation
initialized cartridge) is installed. Description Primary Transfer Detachment Sensor 1 failed to be detected
2. Check if there is failure in grounding contact at the Drum for 2 sec at the time of disengagement operation
Unit side (such as loosened screw which secures the plate Remedy 1. Check if the ITB Connector is physically removed.
at the contact point) 2. Replace the Primary Transfer Detachment Motor (M15)
3. Check if there is failure in grounding contact with the and its Drive Assembly (the gear, Drive Shaft, Mounting
Drum at Process Unit side. Plate, etc.).
4. Replace the Drum Unit. E074 0002 05 Title Error in engagement operation
5. Replace the Pre-exposure LED PCB (UN29,UN30). Description Primary Transfer Detachment Sensor 2 failed to be detected
for 2 sec at the time of engagement operation
Remedy 1. Check if the ITB Connector is physically removed.
2. Replace the Primary Transfer Detachment Motor (M15)
and its Drive Assembly (the gear, Drive Shaft, Mounting
Plate, etc.).
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code code code code
E074 0003 05 Title Error in Sensor E075 0004 05 Title Error in combination of ITB Displacement Sensors
Description Both Primary Transfer Detachment Sensor 1 and 2 Description Failed to determine position due to combination of the ITB
(PS22,PS23) are detected at the time of engagement/ Displacement Sensors (PS25 - PS28) (faulty sensor)
disengagement operation Remedy 1. Check if the ITB Connector is physically removed.
Remedy 1. Check connection of the connector with the ITB Unit. 2. Check if the cable of the ITB Unit is open circuit (including
2. Replace the Primary Transfer Detachment Sensor 1 and the inside of the ITB Unit).
2 (PS22,PS23) 3. Replace the ITB Displacement Control Motor (M14) and
E075 0002 05 Title Timeout error in searching ITB steering HP its Drive Assembly (the gear, Drive Shaft, Mounting Plate,
Description Unable to detect change (Low -> High or High -> Low) of etc.).
ITB Steering Sensor Signal although 10 sec has passed. 4. Replace the DC Controller PCB (UN1).
Remedy 1. Check if the ITB Connector is physically removed. E075 0005 05 Title Error/failure in searching ITB steering HP
2. Check if the cable of the ITB Unit is open circuit (including Description Failed to detect correct HP position although the change
the inside of the ITB Unit). (Low -> High or High -> Low) of the ITB Steering Sensor
3. Replace the ITB Displacement Control Motor (M14) and Signal can be detected (execute retry twice)
its Drive Assembly (the gear, Drive Shaft, Mounting Plate, Remedy 1. Check if the ITB Connector is physically removed.
etc.). 2. Check if the cable of the ITB Unit is open circuit (including
4. Replace the DC Controller PCB (UN1). the inside of the ITB Unit).
E075 0003 05 Title Error in full displacement of ITB (rear) 3. Replace the ITB Displacement Control Motor (M14) and
Description ITB Displacement Sensor detects full displacement position its Drive Assembly (the gear, Drive Shaft, Mounting Plate,
at the rear. etc.).
Remedy 1. Correct the displacement of the ITB. (Procedures are 4. Replace the DC Controller PCB (UN1).
shown below.) E075 0103 05 Title Error in full displacement of ITB (front)
2. Replace the ITB. Description ITB Displacement Sensor detects full displacement position
3. Replace the Secondary Transfer Roller. at the front.
Remedy 1. Correct the displacement of the ITB. (Procedures are
a) Place paper and remove the ITB Unit. shown below.)
b) Lift the front left side up (where the Cleaner and Motor 2. Replace the ITB.
are located) and hold the ITB Unit as if to twist it. 3. Replace the Secondary Transfer Roller.
c) Turn the Motor counterclockwise as if to make 2 to 3
rounds of the ITB. a) Place paper and remove the ITB Unit.
d) As the ITB is getting closer to the center, align the edge of b) Lift the rear left side up (where the cleaner is located;
the ITB with the marking line. opposite to the motor) and hold the ITB Unit as if to twist it.
c) Turn the Motor counterclockwise as if to make 2 to 3
NOTE: rounds of the ITB.
This symptom is likely to occur if the machine is not installed d) As the ITB is getting closer to the center, align the edge of
on the level (the left-rear is higher). Check if the machine is the ITB with the marking line.
installed on the level.
If this symptom still occurs, perform steps 2 and 3. NOTE:
This symptom is likely to occur if the machine is not installed
on the level (the left-front is higher). Check if the machine is
installed on the level.
If this symptom still occurs, perform steps 2 and 3.
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code code code code
E100 0100 05 Title BD error of YM-side Scanner E110 0300 05 Title Error in Polygon Motor of CBk-side Scanner (BD lock failed)
Description Failure in detection of BD signal even though the specified Description In the case of failure in detecting FG signal although the
period of time has passed when Laser Scanner Unit 1 (YM specified period of time has passed after the Scanner Motor
laser) is started or making prints. of Laser Scanner Unit 2 (CBk laser) was started.
Remedy 1. Turn OFF and then ON the power. Remedy 1. Check the connector of Laser Scanner Unit 2.
2. Check the connector of Laser Scanner Unit 1 2. Replace Laser Scanner Unit 2.
3. Replace Laser Scanner Unit 1. E110 0101 05 Title Error in Polygon Motor of YM-side Scanner (unreached
E100 0300 05 Title BD error of CBk-side Scanner speed)
Description Failure in detection of BD signal even though the specified Description In the case of failure in detecting FG signal while the
period of time has passed when Laser Scanner Unit 2 (CBk Scanner Motor of Laser Scanner Unit 1 (YM laser) is stably
laser) is started or making prints. rotating.
Remedy 1. Turn OFF and then ON the power. Remedy 1. Turn OFF and then ON the power.
2. Check the connector of Laser Scanner Unit 2. 2. Check the connector of Laser Scanner Unit 1
3. Replace Laser Scanner Unit 2. 3. Replace Laser Scanner Unit 1.
E100 B000 05 Title BD cycle error E110 0301 05 Title Error in Polygon Motor of CBk-side Scanner (unreached
Description When the BD cycle count value is not within the specified speed)
range. Description In the case of failure in detecting FG signal while the
Remedy 1. Turn OFF and then ON the power. Scanner Motor of Laser Scanner Unit 2 (CBk laser).
2. Check connection of harness on the Laser Scanner Unit. Remedy 1. Turn OFF and then ON the power.
3. Replace the Laser Scanner Unit. 2. Check the connector of Laser Scanner Unit 2.
4. Replace the DC Controller PCB (UN1). 3. Replace Laser Scanner Unit 2.
5. Replace the harness. E112 0000 05 Title Error in Dustproof Shutter
E102 0101 05 Title Faulty EEPROM of YM-side Scanner Description Failed to be at HP when its open (when the Job is started).
Description In the case of an error in reading EEPROM in the Laser Remedy 1. Check installation of the Dustproof Shutter Drive.
Driver (YM) or in the case of a wrong Laser Scanner Unit 2. Check if the connector of the Laser Shutter Sensor (PS29)
which does not match with the Host Machine. or the Laser Shutter Motor (M28) is removed (disconnected).
Remedy 1. Turn OFF and then ON the power. 3. Check the status of Sensor Flag.
2. Check the connector of the Laser Scanner Unit 1 4. Replace the HP Sensor, Replace the Laser Shutter Motor
3. Replace the Laser Scanner Unit 1. (M28).
E102 0301 05 Title Faulty EEPROM of CBk-side Scanner E112 0001 05 Title Error in Dustproof Shutter
Description In the case of an error in reading EEPROM of the Laser Description Failure to be back to the HP although the specified period of
Driver (CBk), in the case of failure in reading the correct time has passed when closing.
information (laser, etc.) from EEPROM, or in the case of a Remedy 1. Check installation of the Dustproof Shutter Drive.
wrong Laser Scanner which does not match with the Host 2. Check if the connector of the Laser Shutter Sensor (PS29)
Machine. or the Laser Shutter Motor (M28) is removed (disconnected).
Remedy 1. Turn OFF and then ON the power. 3. Check the status of Sensor Flag.
2. Check the connector of Laser Scanner Unit 2. 4. Replace the HP Sensor, Replace the Laser Shutter Motor
3. Replace Laser Scanner Unit 2. (M28).
E110 0100 05 Title Error in Polygon Motor of YM-side Scanner (BD lock failed)
Description In the case of failure in detecting FG signal although the
specified period of time has passed after the Scanner Motor
of Laser Scanner Unit 1 (YM laser) was started.
Remedy 1. Check the connector of Laser Scanner Unit 1.
2. Replace Laser Scanner Unit 1.
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code code code code
E112 0002 05 Title Error in Dustproof Shutter E197 0081 05 Title Timeout error in EHOB reception-waiting
Description Failed to move from the HP when opening (the Job is Description Communication failure between the DC Controller PCB
started) (UN1) and Laser Scanner Unit.
Remedy 1. Check installation of the Dustproof Shutter Drive. Remedy 1. Turn OFF and then ON the power.
2. Check if the connector of the Laser Shutter Sensor (PS29) 2. Check connection of harness on the target color side (YM/
or the Laser Shutter Motor (M28) is removed (disconnected). CK).
3. Check the status of Sensor Flag. 3. Replace the DC Controller PCB (UN1).
4. Replace the HP Sensor, Replace the Laser Shutter Motor 4. Replace the Laser Scanner Unit.
(M28). 5. Replace the harness on the target color side (YM/CK).
E193 0001 05 Title Error in IMG2 E197 00A0 05 Title Timeout error in HOB transmission-waiting
Description Failure of LSI timing adjustment circuit on the DC Controller Description Communication failure between CPU and LSI on the DC
PCB. Controller PCB (UN1).
2. Replace the DC Controller PCB (UN2). 2. Replace the DC Controller PCB (UN1).
E197 0000 05 Title Error in communication of HOB DMA mode E197 00B0 05 Title Timeout error in HOB reception-waiting
Description Communication failure between CPU and LSI on the DC Description Communication failure between CPU and LSI on the DC
Controller. Controller PCB (UN1).
E197 0001 05 Title Error in communication of HOB single-shot mode E197 0100 05 Title Error in communication of HOB DMA mode
Controller PCB (UN1). Controller.
E197 0002 05 Title Error in communication of HOB single-shot mode E197 0101 05 Title Error in communication of HOB single-shot mode
Controller PCB (UN1). Controller PCB (UN1).
E197 0003 05 Title Timeout error in HOB single-shot mode E197 0102 05 Title Error in communication of HOB single-shot mode
E197 0080 05 Title Timeout error in EHOB transmission-waiting E197 0103 05 Title Timeout error in HOB single-shot mode
Description Communication failure between the DC Controller PCB Description Communication failure between CPU and LSI on the DC
(UN1) and Laser Scanner Unit. Controller PCB (UN1).
2. Check connection of harness on the target color side (YM/ 2. Replace the DC Controller PCB (UN1).
CK).
4. Replace the Laser Scanner Unit.
5. Replace the harness on the target color side (YM/CK).
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code code code code
E197 0180 05 Title Timeout error in EHOB transmission-waiting E197 0203 05 Title Timeout error in HOB single-shot mode
Description Communication failure between the DC Controller PCB Description Communication failure between CPU and LSI on the DC
(UN1) and Laser Scanner Unit. Controller PCB (UN1).
2. Check connection of harness on the target color side (YM/ 2. Replace the DC Controller PCB (UN1).
CK). E197 0280 05 Title Timeout error in EHOB transmission-waiting
3. Replace the DC Controller PCB (UN1). Description Communication failure between the DC Controller PCB
4. Replace the Laser Scanner Unit. (UN1) and Laser Scanner Unit.
5. Replace the harness on the target color side (YM/CK). Remedy 1. Turn OFF and then ON the power.
E197 0181 05 Title Timeout error in EHOB reception-waiting 2. Check connection of harness on the target color side (YM/
Description Communication failure between the DC Controller PCB CK).
(UN1) and Laser Scanner Unit. 3. Replace the DC Controller PCB (UN1).
Remedy 1. Turn OFF and then ON the power. 4. Replace the Laser Scanner Unit.
2. Check connection of harness on the target color side (YM/ 5. Replace the harness on the target color side (YM/CK).
CK). E197 0281 05 Title Timeout error in EHOB reception-waiting
3. Replace the DC Controller PCB (UN1). Description Communication failure between the DC Controller PCB
4. Replace the Laser Scanner Unit. (UN1) and Laser Scanner Unit.
5. Replace the harness on the target color side (YM/CK). Remedy 1. Turn OFF and then ON the power.
E197 01A0 05 Title Timeout error in HOB transmission-waiting 2. Check connection of harness on the target color side (YM/
Description Communication failure between CPU and LSI on the DC CK).
Controller PCB (UN1). 3. Replace the DC Controller PCB (UN1).
Remedy 1. Turn OFF and then ON the power. 4. Replace the Laser Scanner Unit.
2. Replace the DC Controller PCB (UN1). 5. Replace the harness on the target color side (YM/CK).
E197 01B0 05 Title Timeout error in HOB reception-waiting E197 02A0 05 Title Timeout error in HOB transmission-waiting
E197 0200 05 Title Error in communication of HOB DMA mode E197 02B0 05 Title Timeout error in HOB reception-waiting
Controller. Controller PCB (UN1).
E197 0201 05 Title Error in communication of HOB single-shot mode E197 00E0 05 Title imeout error in the Motor stop signal interruption reception
Description Communication failure between CPU and LSI on the DC Description Communication error between CPU and LSI on the DC
Controller PCB (UN1). Controller PCB
E197 0202 05 Title Error in communication of HOB single-shot mode T-7-4
Description Communication failure between CPU and LSI on the DC
Controller PCB (UN1).
Remedy 1. Turn OFF and then ON the power.
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E code Detail Location Items Description E code Detail Location Items Description
Code Code
E202 0001 04 Title Scanner HP error E227 0001 04 Title Power supply (24V) error
Description Scanner Unit error when moving to the left side for HP Description 24V port error when the power is turned ON
check operation Remedy 1. Turn OFF and then ON the power.
Remedy 1. Turn OFF and then ON the power. 2. Check the connection between Reader and Printer, and
2.Check the drive of Scanner Motor. (Open the DF Unit to check that the Cable is not open-circuit.
check the operation of Motor.) 3. Check the 24V port of the Reader Controller PCB and DF
3. Check the flag position of Scanner Home Position Sensor Driver PCB.
and Scanner Unit. 4. Check the power supply and Relay PCB on the Printer
4.Replace the Reader Controller PCB. side.
E202 0002 04 Title Scanner HP error 5. Replace the Reader Controller PCB and DF Driver PCB.
Description Scanner Unit error when moving to the right side for HP E227 0002 04 Title Power supply (24V) error
check operation Description 24V port error when a job is started
2. Check the drive of Scanner Motor. (Open the DF Unit to 2. Check the connection between Reader and Printer, and
check the operation of Motor.) check that the Cable is not open-circuit.
3. Check the flag position of Scanner Home Position Sensor 3. Check the 24V port of the Reader Controller PCB and DF
and Scanner Unit. Driver PCB.
4. Replace the Reader Controller PCB. 4. Check the power supply and Relay PCB on the Printer
E202 0101 04 Title Glass HP error side.
* This error occurs on Duplex Color Image Reader Unit-B1 5. Replace the Reader Controller PCB and DF Driver PCB.
only. E227 0003 04 Title Power supply (24V) error
Description Glass error when moving to the left side for HP check Description 24V port error when a job is ended
operation Remedy 1. Turn OFF and then ON the power.
2. Check the connection between Reader and Printer, and
Remedy 1. Turn OFF and then ON the power. check that the Cable is not open-circuit.
2.Check the drive of Glass Shifting Motor. (Set the service 3. Check the 24V port of the Reader Controller PCB and DF
mode: FEEDER > FUNCTION > MTR-CHK > 7. Then, set Driver PCB.
FEEDER > FUNCTION > MTR-ON.) 4. Check the power supply and Relay PCB on the Printer
3. Check the flag position of Scanner Home Position Sensor side.
and Scanner Unit. 5. Replace the Reader Controller PCB and DF Driver PCB.
4. Replace the Reader Controller PCB. E227 0004 04 Title Power supply (24V) error
E202 0102 04 Title Glass HP error Description 24V port error when loading
* This error occurs on Duplex Color Image Reader Unit-B1 Remedy 1. Turn OFF and then ON the power.
only. 2. Check the connection between Reader and Printer, and
Description Glass error when moving to the right side for HP check check that the Cable is not open-circuit.
operation 3. Check the 24V port of the Reader Controller PCB and DF
Remedy 1. Turn OFF and then ON the power. Driver PCB.
2. Check the drive of Glass Shifting Motor. (Set the service 4. Check the power supply and Relay PCB on the Printer
mode: FEEDER > FUNCTION > MTR-CHK > 7. Then, set side.
FEEDER > FUNCTION > MTR-ON.) 5. Replace the Reader Controller PCB and DF Driver PCB.
3. Check the flag position of Scanner Home Position Sensor
and Scanner Unit.
4. Replace the Reader Controller PCB.
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Code Code
E227 0101 04 Title Power supply (24V) error E240 0002 05 Title 3 minutes has passed since the status remained to be
Description 24V port error when the power of DF Unit is turned ON waiting for image output request
Remedy 1. Turn OFF and then ON the power. Description No response after 3 minutes has passed since the image
2. Check the connection between Reader and Printer, and output request from the Main Controller to the DC Controller
check that the Cable is not open-circuit. during printing.
3. Check the 24V port of the Reader Controller PCB and DF Remedy Check connection of the connector.
Driver PCB. Check connection of the Sub PCB in the Controller Box.
4. Check the power supply and Relay PCB on the Printer Check connection and replace the DC Controller PCB (UN1)/
side. Main Controller PCB 1.
5. Replace the Reader Controller PCB and DF Driver PCB. E240 0003 05 Title Keep on rotating after the jam (engine bug)
E227 0102 04 Title Power supply (24V) error Description Engine keeps rotating when jam occurs.
Description 24V port error when a job is started in the DF Unit Remedy Check connection of the connector.
Remedy 1. Turn OFF and then ON the power. Check connection of the Sub PCB in the Controller Box.
2. Check the connection between Reader and Printer, and Check connection and replace the DC Controller PCB (UN1)/
check that the Cable is not open-circuit. Main Controller PCB 1.
3. Check the 24V port of the Reader Controller PCB and DF E240 0004 05 Title Error in controller communication
Driver PCB. Description No response after 1.5 minutes has passed since the print
4. Check the power supply and Relay PCB on the Printer request from the Main Controller to the DC Controller.
side. Remedy Check connection of the connector.
5. Replace the Reader Controller PCB and DF Driver PCB. Check connection of the Sub PCB in the Controller Box.
E227 0103 04 Title Power supply (24V) error Check connection and replace the DC Controller PCB (UN1)/
Description 24V port error when a job is ended in the DF Unit Main Controller PCB 1.
Remedy 1. Turn OFF and then ON the power. E240 0005 05 Title Timeout error in Dhalf request
2. Check the connection between Reader and Printer, and Description No response after 1.5 minutes has passed since the auto
check that the Cable is not open-circuit. adjustment request from the Main Controller to the DC
3. Check the 24V port of the Reader Controller PCB and DF Controller.
Driver PCB. Remedy Check connection of the connector.
4. Check the power supply and Relay PCB on the Printer Check connection of the Sub PCB in the Controller Box.
side. Check connection and replace the DC Controller PCB (UN1)/
5. Replace the Reader Controller PCB and DF Driver PCB. Main Controller PCB 1.
E240 0000 05 Title Error in communication data E246 0001 05 Title System error
Description When communication data error between the controller and Description System error
DC Controller PCB is detected. Remedy Contact the service company office
Remedy Check connection of the connector. E246 0002 05 Title System error
Check connection of the Sub PCB in the Controller Box.
Description System error
Check connection and replace the DC Controller PCB (UN1)/
Remedy Contact the service company office
Main Controller PCB.
E246 0003 05 Title System error
E240 0001 05 Title 3 minutes has passed since the status remained to be
waiting for pickup request
Description No response after 3 minutes has passed since the pickup
request from the Main Controller to the DC Controller during E246 0005 05 Title System error
printing. Description System error
Remedy Check connection of the connector. Remedy Contact the service company office
Check connection of the Sub PCB in the Controller Box. E247 0001 05 Title System error
Check connection and replace the DC Controller PCB (UN1)/ Description System error
Main Controller PCB 1. Remedy Contact the service company office
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Code Code
E248 0001 04 Title EEPROM error E270 0101 04 Title Scanner Unit (Paper Back) VSYNC signal error
Description Failure of power-on at EEPROM for the reader controller * This error occurs on Duplex Color Image Reader Unit-B1
PCB (PCB1) only.
Remedy 1. Turn OFF and then ON the power. Description Due to the VSYNC error in the Scanner Unit PCB (Paper
2. Check the connection between Reader and Printer, and Back) which communicates with Reader Controller PCB,
check that the Cable is not open-circuit. VSYNC signal is not sent appropriately, so the image error
3. Replace the Reader Controller PCB. occurs or the operation stops abnormally.
E248 0002 04 Title EEPROM error Remedy 1. Turn OFF and then ON the power.
Description Failure of writing at EEPROM for the reader controller PCB 2. Check the connection between Reader Controller PCB
(PCB1) and Scanner Unit PCB (Paper Back), and check that the
Remedy 1. Turn OFF and then ON the power. Cable is not open-circuit.
2. Check the connection between Reader and Printer, and 3. Check the connection between Reader and Printer, and
check that the Cable is not open-circuit. check that the Cable is not open-circuit.
3. Replace the Reader Controller PCB. 4. Replace the Reader Controller PCB.
E248 0003 04 Title EEPROM error 5. Replace the Scanner Unit (Paper Back).
Description Failure of reading after writing at EEPROM for the reader E280 0001 04 Title Communication error between Reader Controller PCB and
controller PCB (PCB1) Scanner Unit (Paper Front)
Remedy 1. Turn OFF and then ON the power. Description Within specified time, communication between Reader
2. Check the connection between Reader and Printer, and Controller PCB and Scanner Unit (Paper Front) cannot be
check that the Cable is not open-circuit. made.
3. Replace the Reader Controller PCB. Remedy 1. Turn OFF and then ON the power.
E270 0001 04 Title Scanner Unit (Paper Front) VSYNC signal error 2. Check the connection between Reader Controller PCB
and Scanner Unit PCB (Paper Front), and check that the
Description Due to the VSYNC error in the Scanner Unit PCB (Paper
Cable is not open-circuit.
Front) which communicates with Reader Controller PCB,
VSYNC signal is not sent appropriately, so the image error
check that the Cable is not open-circuit.
occurs or the operation stops abnormally.
5. Replace the Scanner Unit (Paper Front).
2. Check the connection between Reader Controller PCB
E280 0101 04 Title Communication error between Reader Controller PCB and
Scanner Unit (Paper Back)
* This error occurs on Duplex Color Image Reader Unit-B1
only.
4. Replace the Reader Controller PCB. Description Within specified time, communication between Reader
5. Replace the Scanner Unit (Paper Front). Controller PCB and Scanner Unit (Paper Back) cannot be
made.
E270 0002 04 Title DDI HSYNC error
Description Due to the DDI hardware HSYNC signal error, VSYNC
signal is not sent appropriately, so the image error occurs or
and Scanner Unit PCB (Paper Back), and check that the
the operation stops abnormally.
3. Replace the DDI-S Cable between Reader and Printer.
5. Replace the Scanner Unit (Paper Back).
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Code Code
E302 0001 04 Title Error in paper face shading E350 3000 05 Title System error
Description Error in shading RAM access Description System error
The shading value is out of the specified range. Remedy Contact the service company office
Remedy 1. Check that the LED of the Scanner Unit (Paper Front) is E351 0000 00 Title Main Controller PCB 2 communication error
lit. Description Main Controller PCB 2 communication error.
2. Check the connection between Scanner Unit (Paper Remedy 1. Disconnect and then connect the connector of the Main
Front) and LED, and check that the Cable is not open- Controller PCB 2.
circuit. 2. Replace the Main Controller PCB 2.
3. Check the connection between Reader Controller PCB E354 0001 05 Title System error
4. Check the condition of Shading White Plate of the Stream
Read Glass (Paper Front) (scratches, dust, soil, etc.).
5. Check if Scanner Unit (Paper Front) detects HP correctly. Description System error
(If it does not detect correctly, the Scanner Unit reaches to Remedy Contact the service company office
the end when DF is opened.) E355 0001 05 Title System error
6. Replace the Scanner Unit (Paper Front). Description System error
7. Replace the Reader Controller PCB. Remedy Contact the service company office
E302 0101 04 Title Error in paper back shading E355 0002 05 Title System error
Description Error in shading RAM access Description System error
The shading value is out of the specified range. Remedy Contact the service company office
Remedy 1. Check that the LED of the Scanner Unit (Paper Back) is E355 0003 05 Title System error
lit. Description System error
2. Check the connection between Scanner Unit (Paper Remedy Contact the service company office
Back) and LED, and check that the Cable is not open-circuit. E355 0004 05 Title System error
and Scanner Unit PCB (Paper Back), and check that the
E400 0001 04 Title Communication error between Reader Controller PCB and
4. Check the condition of Shading White Plate of the
DF Unit
Scanner Glass (Paper Back) (scratches, dust, soil, etc.).
5. Check if Scanner Unit (Paper Back) detects HP correctly. Description Communication checksum error between Reader Controller
6. Replace the Scanner Unit (Paper Back). PCB and DF Unit
7. Replace the Reader Controller PCB. Remedy 1. Turn OFF and then ON the power.
E350 0000 05 Title System error 2. Check the connection between Reader Controller PCB
and DF Driver PCB (Signal Cable and Power Supply Cable),
and check that the Cables are not open-circuit.
3. Replace the Cable between Reader Controller PCB and
DF Driver PCB.
Description System error 4. Replace the Reader Controller PCB.
Remedy Contact the service company office 5. Replace the DF Driver PCB.
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Code Code
E400 0002 04 Title Communication error between Reader Controller PCB and E407 0002 04 Title Tray Lifter Motor error
DF Unit Description Paper Face Detection Sensor when Lifter is being lifted
Description Communication error between Reader Controller PCB and does not become ON within specified time.
DF Unit Remedy 1. Check that after Lifter is lifted fully, it is located in the
Remedy 1. Turn OFF and then ON the power. correct position. (Check the engagement with the Gear.)
2. Check the connection between Reader Controller PCB 2. Check the Tray Lifter Motor, and also check whether
and DF Driver PCB (Signal Cable and Power Supply Cable), shifting operation is performed normally.
and check that the Cables are not open-circuit. 3. Check the connection between Paper Face Detection
3. Replace the Cable between Reader Controller PCB and Sensor and DF Driver PCB, and check that the Cable is not
DF Driver PCB. open-circuit.
4. Replace the Reader Controller PCB. 4. Replace the DF Driver PCB.
5. Replace the DF Driver PCB. 5. Replace the Tray Lifter Motor.
E401 0001 04 Title Pickup error E413 0001 04 Title DF Disengagement Motor error
Description Pickup Unit is not returned to the home position. Description Lead Roller 1 disengagement error
Remedy 1. Check that Pickup Unit Lifter HP Sensor flag moves Remedy 1. Open the ADF Front Cover, and then check the operation
smoothly. of active Disengagement Motor.
2. Check the connection between DF Driver PCB and 2. Check the physical position of Disengaging HP Sensor
Pickup Unit Lifter HP Sensor, and check that the Cable is and its flag.
not open-circuit. 3. Check that the Cable of Disengaging HP Sensor is not
3.Check the operation of Pickup Motor. (Set the service open-circuit.
mode: FEEDER > FUNCTION > MTR-CHK > 9. Then, set 4. Replace the DF Driver PCB.
FEEDER > FUNCTION > MTR-ON.) E413 0002 04 Title DF Disengagement Motor error
4. Replace the DF Driver PCB. Description Lead Roller 1 disengagement error
E401 0002 04 Title Pickup error Remedy 1. Open the ADF Front Cover, and then check the operation
Description Pickup Unit does not move from the home position. of active Disengagement Motor.
Remedy 1. Check that Pickup Unit Lifter HP Sensor flag moves 2. Check the physical position of Disengaging HP Sensor
smoothly. and its flag.
2. Check the connection between DF Driver PCB and 3. Check that the Cable of Disengaging HP Sensor is not
Pickup Unit Lifter HP Sensor, and check that the Cable is open-circuit.
not open-circuit. 4. Replace the DF Driver PCB.
3. Check the operation of Pickup Motor. (Set the service E413 0011 04 Title DF Disengagement Motor error
mode: FEEDER > FUNCTION > MTR-CHK > 9. Then, set Description Lead Roller 2 disengagement error
FEEDER > FUNCTION > MTR-ON.) Remedy 1. Open the ADF Front Cover, and then check the operation
4. Replace the DF Driver PCB. of active Disengagement Motor.
E407 0001 04 Title Tray Lifter Motor error 2. Check the physical position of Disengaging HP Sensor
Description Tray HP Sensor does not detect ON or OFF within specified and its flag.
time. 3. Check that the Cable of Disengaging HP Sensor is not
Remedy 1. Check that after Lifter is lifted fully, it is located in the open-circuit.
correct position. (Check the engagement with the Gear.) 4. Replace the DF Driver PCB.
2.Check the connection between Tray HP Sensor and DF
Driver PCB, and check that the Cable is not open-circuit.
3.Check the operation of Tray Lifter Motor.
4. Replace the DF Driver PCB.
5. Replace the Tray Lifter Motor.
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Code Code
E413 0012 04 Title DF Disengagement Motor error E503 0003 05 Title Communication error
Description Lead Roller 2 disengagement error Description Communication between the Punch Controller and the
Remedy 1. Open the ADF Front Cover, and then check the operation Finisher Controller is suspended.
of active Disengagement Motor. Remedy 1. The wiring between the finisher controller PCB and host
2. Check the physical position of Disengaging HP Sensor machine DC Controller PCB (UN1) is faulty.
and its flag. 2. The punch controller PCB is faulty.
3. Check that the Cable of Disengaging HP Sensor is not 3. The finisher controller PCB is faulty.
open-circuit. 4. The host machine DC Controller PCB (UN1) is faulty.
4. Replace the DF Driver PCB. E503 0004 05 Title Communication error
E423 0001 04 Title DF Unit SDRAM error Description The communication with the inserter or the folder is
* This error occurs on Duplex Color Image Reader Unit-B1 interrupted.
only. Remedy 1. The wiring between the finisher controller PCB and host
Description SDRAM access error machine controller PCB is faulty.
Remedy 1. Turn OFF and then ON the power. 2. The finisher controller PCB is faulty.
2. Check the connection between Reader and Controller, 3. The host machine controller PCB is faulty.
and check that the Cable is not open-circuit. E505 0001 05 Title EEPROM error
3. Replace the Reader Controller PCB. Description The checksum for the EEPROM data has an error.
E423 0002 04 Title DF Unit SDRAM error Remedy 1. Failure of Finisher Controller PCB.
* This error occurs on Duplex Color Image Reader Unit-B1 E505 0002 05 Title EEPROM error
only. Description The checksum for the EEPROM data has an error.
Description SDRAM Verify error Remedy 1. An error is detected in the check sum value in EEPROM
Remedy 1. Turn OFF and then ON the power. data on the Punch Controller.
2. Check the connection between Reader and Controller, E514 8001 05 Title Rear end assist home position error
and check that the Cable is not open-circuit.
Description The stapler does not leave the rear end assist home
position when the rear end assist motor has been driven for
E490 0001 04 Title Different DF model 3 seconds.
Description Installed DF is not the supported DF. Remedy 1. The rear end assist home position sensor (PI109) is
Remedy 1. Using the service mode, check if the installed DF model faulty.
is the same model which was set in the service mode. 2. The wiring between the finisher controller PCB and rear
2. Check the connection between Reader Controller PCB end assist motor is faulty.
and DF Driver PCB, and check that the Cable is not open- 3. The end assist mechanism is faulty.
circuit. 4. The rear end assist motor (M109) is faulty.
3. Replace the DF Driver PCB. 5. The finisher controller PCB is faulty.
4. Replace the Reader Controller PCB. E514 8002 05 Title Rear end assist home position error
E500 0000 05 Title Communication error Description The stapler does not return to the rear end assist home
Description Communication between the controller of the connected position when the rear end assist motor has been driven for
device and the Finisher Controller is suspended. 3 seconds.
Remedy 1. The finisher controller PCB is faulty. Remedy 1. The rear end assist home position sensor (PI109) is
2. The host machine DC Controller PCB (UN1) is faulty. faulty.
E503 0002 05 Title Communication error 2. The wiring between the finisher controller PCB and rear
Description Communication between the Saddle Controller and the end assist motor is faulty.
Finisher Controller is suspended. 3. The end assist mechanism is faulty.
Remedy 1. The wiring between the finisher controller PCB and 4. The rear end assist motor (M109) is faulty.
saddle controller PCB is faulty. 5. The finisher controller PCB is faulty.
2. The finisher controller PCB is faulty.
3. The saddle stitcher controller PCB is faulty.
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Code Code
E519 8001 05 Title Gear change home position error E530 8001 05 Title Front aligning plate home position error
Description The gear change home position sensor does not turn OFF Description The aligning plate does not leave the aligningplate front
when the gear change motor has been driven for 387 home position sensor when thealignment plate front motor
pulses. has been driven for 4 seconds.
Remedy 1. The gear change home position sensor (PI117) is faulty. Remedy 1. The front aligning plate home position sensor (PI106) is
2. The wiring between the finisher controller PCB and gear faulty.
change motor is faulty. 2. The wiring between the finisher controller PCB and front
3. The gear change mechanism is faulty. aligning plate motor is faulty.
4. The gear change motor (M110) is faulty. 3. The front aligning plate is faulty.
5. The finisher controller PCB is faulty. 4. The front aligning plate motor (M103) is faulty.
E519 0002 05 Title Gear change home position error 5. The finisher controller PCB is faulty.
Description The gear change home position sensor does not turn ON E530 8002 05 Title Front aligning plate home position error
when the gear change motor has been driven for 387 Description The aligning plate does not return to aligning plate front
pulses. home position sensor when the alignment plate front motor
Remedy 1. The gear change home position sensor (PI117) is faulty. has been driven for 4 seconds.
2. The wiring between the finisher controller PCB and gear Remedy 1. The front aligning plate home position sensor (PI106) is
change motor is faulty. faulty.
3. The gear change mechanism is faulty. 2. The wiring between the finisher controller PCB and front
4. The gear change motor (M110) is faulty. aligning plate motor is faulty.
5. The finisher controller PCB is faulty. 3. The front aligning plate is faulty.
E520 0001 05 Title Shift Motor fails to move from HP 4. The front aligning plate motor (M103) is faulty.
Description At initial rotation, when the Motor rotates for specified period 5. The finisher controller PCB is faulty.
of time and cannot move from HP, it is detected as an error E531 0001 05 Title Stapler Motor fails to move from HP
if the same symptom occurs again after the first retry. Description At initial rotation, when the Motor rotates for specified period
Remedy 1. Check if the Motor (M4) Connector is physically removed. of time and cannot move from HP, it is detected as an error
2. Check if the Motor failure occurs. if the same symptom occurs again after the first retry.
3. Check if the Shift Roller HP Sensor (S2) Connector is Remedy 1. Check if the Motor (M10) Connector is physically
physically removed. removed.
4. Check if the Shift Roller HP Sensor (S2) failure occurs. 2. Check if the Motor failure occurs.
E520 0002 05 Title Shift Motor fails to return to HP 3. Check if the Stapler HP Sensor (S18) Connector is
Description At initial rotation, when the Motor rotates for specified period physically removed.
of time and cannot return to HP, it is detected as an error if 4. Check if the Stapler HP Sensor (S18) failure occurs.
the same symptom occurs again after the first retry. E531 0002 05 Title Stapler Motor fails to return to HP
Remedy 1. Check if the Motor (M4) Connector is physically removed. Description At initial rotation, when the Motor rotates for specified period
2. Check if the Motor failure occurs. of time and cannot return to HP, it is detected as an error if
3. Check if the Shift Roller HP Sensor (S2) Connector is the same symptom occurs again after the first retry.
physically removed. Remedy 1. Check if the Motor (M10) Connector is physically
4. Check if the Shift Roller HP Sensor (S2) failure occurs. removed.
2. Check if the Motor failure occurs.
3. Check if the Stapler HP Sensor (S18) Connector is
physically removed.
4. Check if the Stapler HP Sensor (S18) failure occurs.
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Code Code
E531 8001 05 Title Staple home position error E532 8002 05 Title Stapler shift home position error
Description Stapler fails to move from the staple home position although Description The stapler does not return to the stapler shift home
the Staple Motor is driven for a specified period of time. position when the stapler shift motor has been driven for 20
Remedy 1. The wiring between the finisher controller PCB and seconds.
stapler is faulty. Remedy 1. The stapler drive home position sensor (PI110) is faulty.
2. The stapler is faulty. 2. The wiring between the finisher controller PCB and
3. The finisher controller PCB is faulty. stapler shift motor is faulty.
E531 8002 05 Title Staple home position error 3. The stapler shift base is faulty.
Description Stapler fails to move from the staple home position although 4. The stapler shift motor (M105) is faulty.
the Staple Motor is driven for a specified period of time. 5. The finisher controller PCB is faulty.
Remedy 1. The wiring between the finisher controller PCB and E535 8001 05 Title Swing home position error
stapler is faulty. Description The stapler does not leave the swing home position when
2. The stapler is faulty. the swing motor has been driven for 3 seconds.
3. The finisher controller PCB is faulty. Remedy 1. The swing home position sensor (PI105) is faulty.
E532 0001 05 Title STP Move Motor fails to move from HP 2. The wiring between the finisher controller PCB and swing
Description At initial rotation, when the Motor rotates for specified period motor is faulty.
of time and cannot move from HP, it is detected as an error 3. The swing mechanism is faulty.
if the same symptom occurs again after the first retry. 4. The swing motor (M106) is faulty.
Remedy 1. Check if the Motor (M1) Connector is physically removed. 5. The finisher controller PCB is faulty.
2. Check if the Motor failure occurs. E535 8002 05 Title Swing home position error
3. Check if the Stapler Move HP Sensor (S10) Connector is Description The stapler does not return to the swing home position
physically removed. when the swing motor has bee driven for 3 seconds.
4. Check if the Stapler Move HP Sensor (S10) failure Remedy 1. The swing home position sensor (PI105) is faulty.
occurs. 2. The wiring between the finisher controller PCB and swing
E532 0002 05 Title STP Move Motor fails to return to HP motor is faulty.
Description At initial rotation, when the Motor rotates for specified period 3. The swing mechanism is faulty.
of time and cannot return to HP, it is detected as an error if 4. The swing motor (M106) is faulty.
the same symptom occurs again after the first retry. 5. The finisher controller PCB is faulty.
Remedy 1. Check if the Motor (M1) Connector is physically removed. E537 8001 05 Title Rear aligning plate home position error
2. Check if the Motor failure occurs. Description The aligning plate does not leave the aligning plate rear
3. Check if the Stapler Move HP Sensor (S10) Connector is home position sensor when the alignment plate rear motor
physically removed. has been driven for 4 seconds.
4. Check if the Stapler Move HP Sensor (S10) failure Remedy 1. The aligning plate rear home position sensor (PI107) is
occurs. faulty.
E532 8001 05 Title Stapler shift home position error 2. The wiring between the finisher controller PCB and
Description The stapler does not leave the stapler shifthome position aligning plate rear motor is faulty.
when the stapler shift motor hasbeen driven for 5 seconds. 3. The rear aligning plate is faulty.
Remedy 1. The stapler drive home position sensor (PI110) is faulty. 4. The rear aligning plate motor (M104) is faulty.
2. The wiring between the finisher controller PCB and 5. The finisher controller PCB is faulty.
stapler shift motor is faulty.
3. The stapler shift base is faulty.
4. The stapler shift motor (M105) is faulty.
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Code Code
E537 8002 05 Title Rear aligning plate home position error E540 8002 05 Title Tray 1 shift area error
Description The aligning plate does not return to aligning plate rear Description The dangerous area is reached before the tray 1 paper
home position sensor when the alignment plate rear motor surface sensor detects paper surface during the paper
has been driven for 4 seconds. surface detection operation.
Remedy 1. The aligning plate rear home position sensor (PI107) is A discontinuous area is detected during tray operation.
faulty. Remedy 1. The tray 1 shift area sensor PCB is faulty.
2. The wiring between the finisher controller PCB and 2. The wiring between the finisher controller PCB and tray 1
aligning plate rear motor is faulty. shift motor is faulty.
3. The rear aligning plate is faulty. 3. The tray up/down mechanism is faulty.
4. The rear aligning plate motor (M104) is faulty. 4. The tray 1 shift motor (M107) is faulty.
5. The finisher controller PCB is faulty. 5. The finisher controller PCB is faulty.
E540 0001 05 Title Tray Lift Motor timeout error E540 8003 05 Title Swing guide switch/Staple safety switch error
Description Unable to complete the operation even after the specified Description The swing guide switch or staple safety switch is activated
period of time during initial rotation. When the Motor while the tray is operating.
remains in the same area for the specified period of time Remedy 1. The tray 1 shift area sensor PCB is faulty.
and the same symptom occurs again after the first retry, it is 2. The wiring between the finisher controller PCB and tray 1
detected as an error. shift motor is faulty.
Remedy 1. Check if the Motor (M11) Connector is physically 3. The tray up/down mechanism is faulty.
removed. 4. The tray 1 shift motor (M107) is faulty.
2. Check if the Motor failure occurs. 5. The finisher controller PCB is faulty.
3. Check if the Stack Tray Clock Sensor (S14) Connector is E540 8004 05 Title The tray 1 shift motor clock error
physically removed. Description The FG input cannot be detected when the tray 1 shift motor
4. Check if the Stack Tray Clock Sensor (S14) failure has been driven for 0.2 second.
occurs. Remedy 1. The tray 1 shift area sensor PCB is faulty.
E540 0002 05 Title Tray Lift Motor clock error 2. The wiring between the finisher controller PCB and tray 1
Description At initial rotation, when the Tray Lift Motor rotates and clock shift motor is faulty.
input is not detected within the specified period of time, it is 3. The tray up/down mechanism is faulty.
detected as an error if the same symptom occurs again after 4. The tray 1 shift motor (M107) is faulty.
the first retry. 5. The finisher controller PCB is faulty.
Remedy 1. Check if the Motor (M11) Connector is physically E540 8005 05 Title The tray 1 shift motor speed error
removed. Description The lock detection signal turns OFF 150 ms after the lock
2. Check if the Motor failure occurs. detection signal turned ON.
3. Check if the Stack Tray Clock Sensor (S14) Connector is Remedy 1. The tray 1 shift area sensor PCB is faulty.
physically removed. 2. The wiring between the finisher controller PCB and tray 1
4. Check if the Stack Tray Clock Sensor (S14) failure shift motor is faulty.
occurs. 3. The tray up/down mechanism is faulty.
E540 8001 05 Title Tray 1 time out error 4. The tray 1 shift motor (M107) is faulty.
Description If the tray does not return to home position when the tray 1 5. The finisher controller PCB is faulty.
shift motor is driven for 25 seconds.
If the tray does not move to other area when tray 1 shift
motor is driven for 5 seconds.
Remedy 1. The tray 1 shift area sensor PCB is faulty.
2. The wiring between the finisher controller PCB and tray 1
shift motor is faulty.
3. The tray up/down mechanism is faulty.
4. The tray 1 shift motor (M107) is faulty.
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Code Code
E540 8006 05 Title The tray 1 shift motor acceleration error E542 8001 05 Title Tray 1 time out error
Description The lock detection signal does not turn ON when the tray 1 Description If the tray does not return to home position when the tray 1
shift motor has been driven for 1 second. shift motor is driven for 25 seconds.
Remedy 1. The tray 1 shift area sensor PCB is faulty. If the tray does not move to other area when tray 2 shift
2. The wiring between the finisher controller PCB and tray 1 motor is driven for 5 seconds.
shift motor is faulty. Remedy 1. The Tray 2 shift area sensor PCB is faulty.
3. The tray up/down mechanism is faulty. 2. The wiring between the finisher controller PCB and tray 2
4. The tray 1 shift motor (M107) is faulty. shift motor is faulty.
5. The finisher controller PCB is faulty. 3. The tray up/down mechanism is faulty.
E540 8007 05 Title The tray 1 shift motor error 4. The Tray 2 shift motor (M105) is faulty.
Description The lock detection signal does not turn OFF when the tray 1 5. The finisher controller PCB is faulty.
shift motor is at a stop. E542 8002 05 Title Tray 2 shift area error
Remedy 1. The tray 1 shift area sensor PCB is faulty. Description The upper limit area is reached before the tray 2 paper
2. The wiring between the finisher controller PCB and tray 1 surface sensor 1 detects the paper surface during paper
shift motor is faulty. surface detection operation.
3. The tray up/down mechanism is faulty. A discontinuous area is detected during tray operation.
4. The tray 1 shift motor (M107) is faulty. During evacuation operation, arrival at the area beyond the
5. The finisher controller PCB is faulty. tray 2 paper surface sensor 2 is detected before this sensor
E542 0001 05 Title Additional Tray Lift Motor timeout error detects paper surface.
Description Unable to complete the operation even after the specified Remedy 1. The tray 2 shift area sensor PCB is faulty.
period of time during initial rotation. When the Motor 2. The wiring between the finisher controller PCB and tray 2
remains in the same area for the specified period of time shift motor is faulty.
and the same symptom occurs again after the first retry, it is 3. The tray up/down mechanism is faulty.
detected as an error. 4. The tray 2 shift motor (M105) is faulty.
Remedy 1. Check if the Motor (M12) Connector is physically 5. The finisher controller PCB is faulty.
removed. E542 8004 05 Title The tray 2 shift motor clock error
2. Check if the Motor failure occurs. Description The FG input cannot be detected when the tray 2 shift motor
3. Check if the Additional Tray Clock Sensor (S23) has been driven for 0.2 second.
Connector is physically removed. Remedy 1. The Tray 2 shift area sensor PCB is faulty.
4. Check if the Additional Tray Clock Sensor (S23) failure 2. The wiring between the finisher controller PCB and tray 2
occurs. shift motor is faulty.
E542 0002 05 Title Additional Tray Lift Motor clock error 3. The tray up/down mechanism is faulty.
Description At initial rotation, when the Tray Lift Motor rotates and clock 4. The Tray 2 shift motor (M105) is faulty.
signal is not detected within the specified period of time, it is 5. The finisher controller PCB is faulty.
detected as an error if the same symptom occurs again after E542 8005 05 Title The tray 2 shift motor speed error
the first retry. Description The lock detection signal turns OFF 150 ms after the lock
Remedy 1. Check if the Motor (M12) Connector is physically detection signal turned ON.
removed. Remedy 1. The tray 2 shift area sensor PCB is faulty.
2. Check if the Motor failure occurs. 2. The wiring between the finisher controller PCB and tray 2
3. Check if the Additional Tray Clock Sensor (S23) shift motor is faulty.
Connector is physically removed. 3. The tray up/down mechanism is faulty.
4. Check if the Additional Tray Clock Sensor (S23) failure 4. The tray 2 shift motor (M105) is faulty.
occurs. 5. The finisher controller PCB is faulty.
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Code Code
E542 8006 05 Title The tray 2 shift motor acceleration error E56F 0001 05 Title Entrance Roller Release/Stopper HP Motor fails to move
Description The lock detection signal does not turn ON when the tray 2 from HP
shift motor has been driven for 1 second. Description At initial rotation, when the Motor rotates for specified period
Remedy 1. The tray 2 shift area sensor PCB is faulty. of time and cannot move from HP, it is detected as an error
2. The wiring between the finisher controller PCB and tray 2 if the same symptom occurs again after the first retry.
shift motor is faulty. Remedy 1. Check if the Motor (M6) Connector is physically removed.
3. The tray up/down mechanism is faulty. 2. Check if the Motor failure occurs.
4. The tray 2 shift motor (M105) is faulty. 3. Check if the Entrance Roller Release/Stopper HP Sensor
5. The finisher controller PCB is faulty. (S5) Connector is physically removed.
E542 8007 05 Title The tray 2 shift motor error 4. Check if the Entrance Roller Release/Stopper HP Sensor
Description The lock detection signal does not turn OFF when the tray 2 (S5) failure occurs.
shift motor is at a stop. E56F 0002 05 Title Entrance Roller Release/Stopper HP Motor fails to return to
Remedy 1. The tray 2 shift area sensor PCB is faulty. HP
2. The wiring between the finisher controller PCB and tray 2 Description At initial rotation, when the Motor rotates for specified period
shift motor is faulty. of time and cannot return to HP, it is detected as an error if
3. The tray up/down mechanism is faulty. the same symptom occurs again after the first retry.
4. The tray 2 shift motor (M105) is faulty. Remedy 1. Check if the Motor (M6) Connector is physically removed.
5. The finisher controller PCB is faulty. 2. Check if the Motor failure occurs.
E567 0001 05 Title Shift Roller Release Motor fails to move from HP 3. Check if the Entrance Roller Release/Stopper HP Sensor
Description At initial rotation, when the Motor rotates for specified period (S5) Connector is physically removed.
of time and cannot move from HP, it is detected as an error 4. Check if the Entrance Roller Release/Stopper HP Sensor
if the same symptom occurs again after the first retry. (S5) failure occurs.
Remedy 1. Check if the Motor (M5) Connector is physically removed. E571 0001 05 Title Gripper Open/Close Motor fails to move from HP
2. Check if the Motor failure occurs. Description At initial rotation, when the Motor rotates for specified period
3. Check if the Shift Roller Release Sensor (S3) Connector of time and cannot move from HP, it is detected as an error
is physically removed. if the same symptom occurs again after the first retry.
4. Check if the Shift Roller Release Sensor (S3) failure Remedy 1. Check if the Motor (M7) Connector is physically removed.
occurs. 2. Check if the Motor failure occurs.
E567 0002 05 Title Shift Roller Release Motor fails to return to HP 3. Check if the Gripper Arm HP Sensor (S13) Connector is
Description At initial rotation, when the Motor rotates for specified period physically removed.
of time and cannot return to HP, it is detected as an error if 4. Check if the Gripper Unit HP Sensor (S7) failure occurs.
the same symptom occurs again after the first retry. E571 0002 05 Title Gripper Open/Close Motor fails to return to HP
Remedy 1. Check if the Motor (M5) Connector is physically removed. Description At initial rotation, when the Motor rotates for specified period
2. Check if the Motor failure occurs. of time and cannot return to HP, it is detected as an error if
3. Check if the Shift Roller Release Sensor (S3) Connector the same symptom occurs again after the first retry.
is physically removed. Remedy 1. Check if the Motor (M7) Connector is physically removed.
4. Check if the Shift Roller Release Sensor (S3) failure 2. Check if the Motor failure occurs.
occurs. 3. Check if the Gripper Arm HP Sensor (S13) Connector is
physically removed.
4. Check if the Gripper Unit HP Sensor (S7) failure occurs.
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Code Code
E575 0001 05 Title Gripper Unit Move Motor fails to move from HP E590 8001 05 Title Punch home position error
Description At initial rotation, when the Motor rotates for specified period Description The puncher does not detect the punch home position
of time and cannot move from HP, it is detected as an error sensor when the puncher motor has been driven for 20
if the same symptom occurs again after the first retry. msec.
Remedy 1. Check if the Motor (M2) Connector is physically removed. Remedy 1. The punch home position sensor (PI63) and punch motor
2. Check if the Motor failure occurs. clock sensor (PI62) is faulty.
3. Check if the Gripper Unit HP Sensor (S7) Connector is 2. The wiring between the punch controller PCB and sensor
physically removed. is faulty.
4. Check if the Gripper Unit HP Sensor (S7) failure occurs. 3. The punch mechanism is faulty.
E575 0002 05 Title Gripper Unit Move Motor fails to return to HP 4. The punch controller PCB is faulty.
Description At initial rotation, when the Motor rotates for specified period 5. The finisher controller PCB is faulty.
of time and cannot return to HP, it is detected as an error if E590 8002 05 Title Punch home position error
the same symptom occurs again after the first retry. Description After the motor has been stopped at time of punch motor
Assumed 1. Check if the Motor (M2) Connector is physically removed. initialization, the puncher does not detect punch home
cause 2. Check if the Motor failure occurs. position sensor.
3. Check if the Gripper Unit HP Sensor (S7) Connector is Remedy 1. The punch home position sensor (PI63) and punch motor
physically removed. clock sensor (PI62) is faulty.
4. Check if the Gripper Unit HP Sensor (S7) failure occurs. 2. The wiring between the punch controller PCB and sensor
E584 8001 05 Title Shutter home position error is faulty.
Description The stapler does not leave the shutter home position when 3. The punch mechanism is faulty.
the stack ejection motor has been driven for 30 seconds. 4. The punch controller PCB is faulty.
Remedy 1. The shutter home position sensor (PI113) is faulty. 5. The finisher controller PCB is faulty.
2. The wiring between the finisher controller PCB and stack E591 8001 05 Title Scrap full detection error
ejection motor, and between the finisher controller PCB and Description The voltage of the light received is 3.0 V or less even when
shutter clutch is faulty. the light emitting duty of the scrap full detector sensor has
3. The shutter mechanism is faulty. been increased to 66% or more.
4. The stack ejection motor (M102), shutter clutch (CL101), Remedy 1. The wiring between the scrap full detector PCB and
ang stack ejection lower roller clutch (CL102) is faulty. punch controller PCB is faulty.
5. The finisher controller PCB is faulty. 2. The scrap full detector PCB is faulty.
E584 0002 05 Title Shutter home position error 3. The punch controller PCB is faulty.
Description The stapler does not return to the shutter home position 4. The finisher controller PCB is faulty.
when the stack ejection motor has been driven for 3 E591 8002 05 Title Scrap full detection error
seconds. Description The voltage of the light received is 2.0 V or more even when
Remedy 1. The shutter home position sensor (PI113) is faulty. the light emitting duty of the scrap full detector sensor has
2. The shutter mechanism is faulty. been decreased to 0%.
3. The stack ejection motor (M102), shutter clutch (CL101), Remedy 1. The scrap full detector PCB is faulty.
ang stack ejection lower roller clutch (CL102) is faulty. 2. The punch controller PCB is faulty.
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Code Code
E592 8001 05 Title Trailing edge sensor error E592 8006 05 Title Horizontal registration sensor 2 error
Description The voltage of the light received is 3.0 V or less even Description The voltage of the light received is 2.0 V or more even when
when the light emitting duty of the trailing edge sensor the light emitting duty of the horizontal registration sensor 2
(LED5,PTR5) has been increased to 66% or more. (LED2,PTR2) has been decreased to 0%.
Remedy 1. The wiring between the LED PCB/photosensor PCB and Remedy 1. The LED PCB and photosensor PCB is faulty.
punch controller PCB is faulty. 2. The punch controller PCB is faulty.
2. The LED PCB and photosensor PCB is faulty. 3. The finisher controller PCB is faulty.
3. The punch controller PCB is faulty. E592 8007 05 Title Horizontal registration sensor 3 error
4. The finisher controller PCB is faulty. Description The voltage of the light received is 2.5 V or less even when
E592 8002 05 Title Trailing edge sensor error the light emitting duty of the horizontal registration sensor 3
Description The voltage of the light received is 2.0 V or more even when (LED3,PTR3) has been increased to 66% or more.
the light emitting duty of the trailing edge sensor has been Remedy 1. The wiring between the LED PCB/photosensor PCB and
decreased to 0%. punch controller PCB is faulty.
Remedy 1. The LED PCB and photosensor PCB is faulty. 2. The LED PCB and photosensor PCB is faulty.
2. The punch controller PCB is faulty. 3. The punch controller PCB is faulty.
E592 8003 05 Title Horizontal registration sensor 1 error E592 8008 05 Title Horizontal registration sensor 3 error
Description The voltage of the light received is 2.5 V or less even when Description The voltage of the light received is 2.0 V or more even when
the light emitting duty of the horizontal registration sensor 1 the light emitting duty of the horizontal registration sensor 3
3. The punch controller PCB is faulty. E592 8009 05 Title Horizontal registration sensor 4 error
4. The finisher controller PCB is faulty. Description The voltage of the light received is 2.5 V or less even when
E592 8004 05 Title Horizontal registration sensor 1 error the light emitting duty of the horizontal registration sensor 4
Description The voltage of the light received is 2.0 V or more even when (LED4,PTR4) has been increased to 66% or more.
the light emitting duty of the horizontal registration sensor 1 Remedy 1. The wiring between the LED PCB/photosensor PCB and
(LED1,PTR1) has been decreased to 0%. punch controller PCB is faulty.
Remedy 1. The LED PCB and photosensor PCB is faulty. 2. The LED PCB and photosensor PCB is faulty.
2. The punch controller PCB is faulty. 3. The punch controller PCB is faulty.
E592 8005 05 Title Horizontal registration sensor 2 error E592 800A 05 Title Horizontal registration sensor 4 error
Description The voltage of the light received is 2.5 V or less even when Description The voltage of the light received is 2.0 V or more even when
the light emitting duty of the horizontal registration sensor 2 the light emitting duty of the horizontal registration sensor 4
3. The punch controller PCB is faulty.
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Code Code
E593 8001 05 Title Horizontal registration home position error E5F1 8001 05 Title Paper folding motor lock error
Description At time of horizontal registration motor initialization, the Description The feed speed of the paper fold roller reaches 5 mm/sec or
punch slide unit does not leave the horizontal home position less.
sensor even when it has been driven for 9 mm. Remedy 1. The paper folding motor clock sensor (PI4) and paper
Remedy 1. The horizontal registration home position (PI61) is faulty. folding home position sensor (PI21. is faulty.
2. The wiring between the punch controller PCB and sensor 2. The paper folding roller drive mechanism is faulty.
is faulty. 3. The paper folding motor (M2) is faulty.
3. The horizontal registration mechanism is faulty. 4. The saddle stitcher controller PCB is faulty.
4. The horizontal registration motor (M62) is faulty. E5F1 8002 05 Title Paper positioning plate home position error
5. The punch controller PCB is faulty. Description The status of Paper Fold Home Position Sensor does
6. The finisher controller PCB is faulty. not change although the Paper Fold Motor is driven for a
E593 8002 05 Title Horizontal registration home position error specified period of time.
Description At time of horizontal registration motor initialization, the Remedy 1. The paper folding motor clock sensor (PI4) and paper
punch slide unit does not return to the horizontal registration folding home position sensor (PI21) is faulty.
home position sensor even when the unit has been driven 2. The paper folding roller drive mechanism is faulty.
for 37 mm. 3. The paper folding motor (M2) is faulty.
Remedy 1. The horizontal registration home position (PI61) is faulty. 4. The saddle stitcher controller PCB is faulty.
2. The wiring between the punch controller PCB and sensor E5F2 8001 05 Title Guide home position error
is faulty. Description The guide home position sensor does not turn ON when the
3. The horizontal registration mechanism is faulty. guide motor has been driven for 700 pulses.
4. The horizontal registration motor (M62) is faulty. Remedy 1. The guide home position sensor (PI13) is faulty.
5. The punch controller PCB is faulty. 2. The guide plate drive mechanism is faulty.
6. The finisher controller PCB is faulty. 3. The guide Motor (M3) is faulty.
E5F0 8001 05 Title Paper positioning plate home position error 4. The saddle stitcher controller PCB is faulty.
Description The paper positioning plate home positio sensor does not E5F2 8002 05 Title Guide home position error
turn ON when the paper positioning plate motor has been Description The guide home position sensor does not turn OFF when
driven for 1500 pulses. the guide motor has been driven for 50 pulses.
Remedy 1. The paper positioning plate home position sensor (PI7) is Remedy 1. The guide home position sensor (PI13) is faulty.
faulty. 2. The guide plate drive mechanism is faulty.
2. The positioning plate drive mechanism is faulty. 3. The guide Motor (M3) is faulty.
3. The paper positioning plate motor (M4) is faulty. 4. The saddle stitcher controller PCB is faulty.
4. The saddle stitcher controller PCB is faulty. E5F3 8001 05 Title Aligning plate home position error
E5F0 8002 05 Title Paper positioning plate home position error Description The aligning plate home position sensor does not turn ON
Description The paper positioning plate home position sensor does not when the aligning plate motor has been driven for 500
turn OFF when the paper positioning plate motor has been pulses.
driven for 300 pulses. Remedy 1. The aligning plate home position sensor (PI5) is faulty.
Remedy 1. The paper positioning plate home position sensor (PI7) is 2. The aligning plate drive mechanism is faulty.
faulty. 3. The aligning motor (M5) is faulty.
2.Open circuit of the Harness between Finisher Controller 4. The saddle stitcher controller PCB is faulty.
PCB and Stack Delivery Motor & between Finisher E5F3 8002 05 Title Aligning plate home position error
Controller PCB and Shutter Open/Close Clutch
Description The aligning plate home position sensor does not turn OFF
3. The positioning plate drive mechanism is faulty.
when the aligning plate motor has been driven for 50 pulses.
4. The paper positioning plate motor (M4) is faulty.
Remedy 1. The aligning plate home position sensor (PI5) is faulty.
2. The aligning plate drive mechanism is faulty.
3. The aligning motor (M5) is faulty.
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Code Code
E5F4 8001 05 Title Stitcher (rear) home position error E5F6 8003 05 Title Paper pushing plate motor clock error
Description The stitching home position sensor does not turn ON when Description The number of pulses detected by the paper pushing plate
the stitch motor (rear) has been driven backward for 0.5 motor clock sensor is 6 pulses or less.
sec. Remedy 1. The paper pushing plate home position sensor (PI14),
Remedy 1. The stitcher home position sensor (rear) (SW5) is faulty. paper pushing plate top position sensor (PI15), and paper
2. The stitcher (rear) is faulty. pushing plate motor clock sensor (PI1) is faulty.
3. The saddle stitcher controller PCB is faulty. 2. The paper pushing plate drive mechanism is faulty.
E5F4 8002 05 Title Stitcher (rear) home position error 3. The paper pushing plate motor (M8) is faulty.
Description The stitching home position sensor does not turn OFF when 4. The saddle stitcher controller PCB is faulty.
the stitch motor (rear) has been driven forward for 0.5 sec. E5F6 8004 05 Title Pushing position error
Remedy 1. The stitcher home position sensor (rear) (SW5) is faulty. Description The paper pushing plate leading edge position sensor does
2. The stitcher (rear) is faulty. not turn ON when the paper pushing plate motor has been
3. The saddle stitcher controller PCB is faulty. driven for 0.1 sec.
E5F5 8001 05 Title Stitcher (front) home position error Remedy 1. The paper pushing plate home position sensor (PI14),
Description The stitching home position sensor does not turn ON when paper pushing plate top position sensor (PI15), and paper
the stitch motor (front) has been driven forward for 0.5 sec. pushing plate motor clock sensor (PI1) is faulty.
Remedy 1. The stitcher home position sensor (front) (SW7) is faulty. 2. The paper pushing plate drive mechanism is faulty.
2. The stitcher (front) is faulty. 3. The paper pushing plate motor (M8) is faulty.
3. The saddle stitcher controller PCB is faulty. 4. The saddle stitcher controller PCB is faulty.
E5F5 8002 05 Title Stitcher (front) home position error E5F6 8005 05 Title Pushing position error
Description The stitching home position sensor does not turn OFF when Description The paper pushing plate leading edge position sensor does
the stitch motor (front) has been driven backward for 0.5 not turn OFF when the paper pushing plate motor has been
sec. driven for 0.5 sec.
Remedy 1. The stitcher home position sensor (front) (SW7) is faulty. Remedy 1. The paper pushing plate home position sensor (PI14),
2. The stitcher (front) is faulty. paper pushing plate top position sensor (PI15), and paper
3. The saddle stitcher controller PCB is faulty. pushing plate motor clock sensor (PI1) is faulty.
E5F6 8001 05 Title Paper pushing plate home position error 2. The paper pushing plate drive mechanism is faulty.
3. The paper pushing plate motor (M8) is faulty.
Description The paper pushing plate home position sensor does not turn
ON when the paper pushing plate motor has been driven for
0.5 sec. T-7-5
Remedy 1. The paper pushing plate home position sensor (PI14),

paper pushing plate top position sensor (PI15), and paper
pushing plate motor clock sensor (PI1) is faulty.
2. The paper pushing plate drive mechanism is faulty.
E5F6 8002 05 Title Paper pushing plate home position error
Description The paper pushing plate home position sensor does not turn
OFF when the paper pushing plate motor has been driven
for 150 ms.
Remedy 1. The paper pushing plate home position sensor (PI14),
paper pushing plate top position sensor (PI15), and paper
pushing plate motor clock sensor (PI1) is faulty.
2. The paper pushing plate drive mechanism is faulty.
7-48
7
7-49
code code
E602 0001 00 Title Error in HDD E602 0006 00 Title Error in HDD
Description HDD failed to be recognized. Startup partition (BOOTDEV) Description There is no system for the sub CPU
failed to be found at startup. Remedy Reinstall the system software. For details, see Chapter 6:
Remedy 1. Turn OFF the main switch and check connection of HDD Upgrading.
cable, and then turn ON the main switch. For your reference, the method using USB memory is
2. Be sure that HDD spins stably (no problem in drive sound) described below.
and 5V/12V power is supplied when the main power is turned 1. Prepare the USB memory which system software was
ON. registered.
3. If the above measures do not solve the problem, replace 2. Execute the following service mode:
the HDD and reinstall the system. If there still remains the COPIER>FUNCTION>SYSTEM>DOWNLOAD to enter the
problem, replace the Main Controller PCB 1. download mode. (When it is not operated normally, start the
E602 0002 00 Title Error in HDD safe mode.)
Description There is no system for the main CPU 3. Insert the USB memory to the equipment.
Remedy 1. Start in Safe Mode, then perform overall format using SST 4. Execute [3]: Upgrade (Overwrite All) in the main menu. (Be
or USB momory and reinstall the system, and then turn OFF sure to download SYSTEM, LANGUAGE and RUI.)
and then ON the Main Switch.(Prepare the USB memory 5. System software is downloaded and the machine restarts
which system software was registered. Insert the USB automatically. At this time, if the machine restarts with the
memory to the equipment. Execute [3]: Upgrade (Overwrite safe mode, E753 might occurs. Check the log. In case of the
All) in the main menu.) system software of the options which are not connected, turn
2. If the above measures do not solve the problem, it can be OFF and then ON the power supply to restore. (For details,
caused by failure with HDD; therefore, replace the HDD and see the description for E753.)
reinstall the system.
E602 0003 00 Title Error in HDD If the measures above do not solve the problem, replace the
HDD and download the system software with the foregoing
Description WriteAbort was detected with BootDevice
method.
Remedy 1. Execute detection and recovery of WriteAbortSector
E602 0007 00 Title Error in HDD
<In the case of display of B/W E-code>
1-1. Perform the following steps because Service Mode is Description There is no ICCProfile
not available. Remedy 1. Start up in Safe Mode and reinstall the system using SST;
1-2. Turn OFF the power. Then, while pressing 1+9 keys, and then turn OFF and then ON the main power switch.
turn ON the power. WriteAbortSector recovery routine is 2. If the above measures do not solve the problem, it can be
automatically started which makes the screen black. caused by failure with the HDD; therefore, replace the HDD
1-3. After a while, progress is displayed because the and reinstall the system.
process takes time (40 to 50 min.). The process is complete E602 0009 00 Title Error in HDD
when the screen turns white. Description There is no Font file in /BOOTDEV/BOOT
<In the case of official display of wrench-mark> Remedy 1. Start up in Safe Mode and reinstall the system using SST;
1-1. Set as follows: CHK-TYPE=0; and execute HD-CHECK and then turn OFF and then ON the main power switch.
(40 to 50 min.), and then turn OFF and then ON the main 2. If the above measures do not solve the problem, it can be
switch. caused by failure with the HDD; therefore, replace the HDD
2. If the above measures do not solve the problem, start up and reinstall the system.
in Safe Mode to perform overall format using SST or USB E602 0012 00 Title Error in HDD
memory and reinstall the system, and then turn OFF and Description There is no file in which the Web browser refers to
then ON the main switch. Remedy 1. Start up in Safe Mode and reinstall the Web browser using
3. If no improvement is found despite the above measures, SST, and then turn OFF and then ON the main power switch.
it can be caused by failure with HDD; therefore, replace the 2. If the above measures do not solve the problem, it can be
HDD and reinstall the system. caused by failure with the HDD; therefore, replace the HDD
and reinstall the system.
7-49
7
7-50
code code
Description Failure in contact with HDD Description Failure in contact with HDD
Remedy 1. Check the cable and power connector. Remedy 1. Check the cable and power connector.
2. If the above measures do not solve the problem, start 2. If the above measures do not solve the problem, start
in Safe Mode to perform overall format using SST or USB in Safe Mode to perform overall format using SST or USB
memory and reinstall the system, and then turn OFF and memory and reinstall the system, and then turn OFF and
then ON the Main Power Switch. then ON the Main Power Switch.
3. If there still remains the problem, it can be caused by 3. If there still remains the problem, it can be caused by
failure with the HDD; therefore, replace the HDD and reinstall failure with the HDD; therefore, replace the HDD and reinstall
the system. the system.
Description Failure in contact with HDD Description Error in file system
Remedy 1. Check the cable and power connector. Remedy 1. Enter the applicable CHK-TYPE=1 in the partition to
2. If the above measures do not solve the problem, start execute HDD-CLEAR, and then turn OFF and then ON the
in Safe Mode to perform overall format using SST or USB Main Switch.
memory and reinstall the system, and then turn OFF and 2. If the above measures do not solve the problem, it can be
then ON the Main Power Switch. caused by failure with the HDD; therefore, replace the HDD
3. If there still remains the problem, it can be caused by and reinstall the system.
failure with the HDD; therefore, replace the HDD and reinstall E602 0110 00 Title Error in HDD
the system. Description System error or Packet data error
E602 0102 00 Title Error in HDD Remedy Its due to data corruption or software bug.
Description Failure in contact with HDD 1. Start in Safe Mode to perform overall format with SST and
Remedy 1. Check the cable and power connector. reinstall the system, and then turn OFF and then ON the
2. If the above measures do not solve the problem, start Main Power Switch.
in Safe Mode to perform overall format using SST or USB 2. If the above measures do not solve the problem, it can be
memory and reinstall the system, and then turn OFF and caused by failure with the HDD; therefore, replace the HDD
then ON the Main Power Switch. and reinstall the system.
3. If there still remains the problem, it can be caused by E602 0112 00 Title Error in HDD
failure with the HDD; therefore, replace the HDD and reinstall Description System error or Packet data error
the system. Remedy Its due to data corruption or software bug.
E602 0103 00 Title Error in HDD 1. Start in Safe Mode to perform overall format with SST and
Description WriteAbort (at startup) reinstall the system, and then turn OFF and then ON the
Remedy 1. Enter the applicable CHK-TYPE=1 in the partition to Main Power Switch.
execute HDD-CHECK (duration: several minutes to several 2. If the above measures do not solve the problem, it can be
dozen minutes); and then turn OFF and then ON the power. caused by failure with the HDD; therefore, replace the HDD
2. If the above measures failed to recover the system, enter and reinstall the system.
the applicable CHK-TYPE=1 in the partition to execute HDD-
CLEAR, and then turn OFF and then ON the main switch.
7-50
7
7-51
code code
Description WriteAbort Description System error or Packet data error
Remedy The document data (such as BOX on the HDD) can be Remedy Its due to data corruption or software bug.
damaged. 1. Start in Safe Mode to perform overall format with SST and
1. Enter the applicable CHK-TYPE=1 in the partition to reinstall the system, and then turn OFF and then ON the
perform HDD-CHECK (duration: several minutes to several Main Power Switch.
dozens of minutes), and then turn OFF and then ON the 2. If the above measures do not solve the problem, it can be
power. caused by failure with the HDD; therefore, replace the HDD
2. If the above measures do not solve the problem, enter the and reinstall the system.
applicable CHK-TYPE=1 in the partition to execute HDD- E602 0125 00 Title Error in HDD
CLEAR, and then turn OFF and then ON the Main Power Description WriteAbort
Switch. Remedy The document data (such as BOX on the HDD) can be
(Use SST to perform reformat/reinstallation in the case of the damaged.
following: BOOTDEV, BOOTDEV2 and APL_SEND) 1. Enter the applicable CHK-TYPE=1 in the partition to
3. If there still remains the problem, it can be caused by perform HDD-CHECK (duration: several minutes to several
failure with the HDD; therefore, replace the HDD and reinstall dozens of minutes), and then turn OFF and then ON the
the system. power.
E602 0114 00 Title Error in HDD 2. If the above measures do not solve the problem, enter the
Description System error or Packet data error applicable CHK-TYPE=1 in the partition to execute HDD-
Remedy Its due to data corruption or software bug. CLEAR, and then turn OFF and then ON the Main Power
1. Start in Safe Mode to perform overall format with SST and Switch.
reinstall the system, and then turn OFF and then ON the (Use SST to perform reformat/reinstallation in the case of the
Main Power Switch. following: BOOTDEV, BOOTDEV2 and APL_SEND)
2. If the above measures do not solve the problem, it can be 3. If there still remains the problem, it can be caused by
caused by failure with the HDD; therefore, replace the HDD failure with the HDD; therefore, replace the HDD and reinstall
and reinstall the system. the system.
Description System error or Packet data error Description Failure in contact with HDD
Remedy Its due to data corruption or software bug. Remedy 1. Check the cable and power connector.
1. Start in Safe Mode to perform overall format with SST and 2. If the above measures do not solve the problem, start
reinstall the system, and then turn OFF and then ON the in Safe Mode to perform overall format using SST or USB
Main Power Switch. memory and reinstall the system, and then turn OFF and
2. If the above measures do not solve the problem, it can be then ON the Main Power Switch.
caused by failure with the HDD; therefore, replace the HDD 3. If there still remains the problem, it can be caused by
and reinstall the system. failure with the HDD; therefore, replace the HDD and reinstall
E602 0123 00 Title Error in HDD the system.
Description System error or Packet data error E602 0201 00 Title Error in HDD
Remedy Its due to data corruption or software bug. Description Failure in contact with HDD
1. Start in Safe Mode to perform overall format with SST and Remedy 1. Check the cable and power connector.
reinstall the system, and then turn OFF and then ON the 2. If the above measures do not solve the problem, start
Main Power Switch. in Safe Mode to perform overall format using SST or USB
2. If the above measures do not solve the problem, it can be memory and reinstall the system, and then turn OFF and
caused by failure with the HDD; therefore, replace the HDD then ON the Main Power Switch.
and reinstall the system. 3. If there still remains the problem, it can be caused by
failure with the HDD; therefore, replace the HDD and reinstall
the system.
7-51
7
7-52
code code
Description Failure in contact with HDD Description System error or Packet data error
Remedy 1. Check the cable and power connector. Remedy Its due to data corruption or software bug.
2. If the above measures do not solve the problem, start 1. Start in Safe Mode to perform overall format with SST and
in Safe Mode to perform overall format using SST or USB reinstall the system, and then turn OFF and then ON the
memory and reinstall the system, and then turn OFF and Main Power Switch.
then ON the Main Power Switch. 2. If the above measures do not solve the problem, it can be
3. If there still remains the problem, it can be caused by caused by failure with the HDD; therefore, replace the HDD
failure with the HDD; therefore, replace the HDD and reinstall and reinstall the system.
the system. E602 0213 00 Title Error in HDD
E602 0203 00 Title Error in HDD Description WriteAbort
Description WriteAbort (at startup) Remedy The document data (such as BOX on the HDD) can be
Remedy 1. Enter the applicable CHK-TYPE=1 in the partition to damaged.
execute HDD-CHECK (duration: several minutes to several 1. Enter the applicable CHK-TYPE=1 in the partition to
dozen minutes); and then turn OFF and then ON the power. perform HDD-CHECK (duration: several minutes to several
2. If the above measures failed to recover the system, enter dozens of minutes), and then turn OFF and then ON the
the applicable CHK-TYPE=1 in the partition to execute HDD- power.
CLEAR, and then turn OFF and then ON the main switch. 2. If the above measures do not solve the problem, enter the
E602 0204 00 Title Error in HDD applicable CHK-TYPE=1 in the partition to execute HDD-
Description Failure in contact with HDD CLEAR, and then turn OFF and then ON the Main Power
Remedy 1. Check the cable and power connector. Switch.
2. If the above measures do not solve the problem, start (Use SST to perform reformat/reinstallation in the case of the
in Safe Mode to perform overall format using SST or USB following: BOOTDEV, BOOTDEV2 and APL_SEND)
memory and reinstall the system, and then turn OFF and 3. If there still remains the problem, it can be caused by
then ON the Main Power Switch. failure with the HDD; therefore, replace the HDD and reinstall
3. If there still remains the problem, it can be caused by the system.
Description Error in file system 1. Start in Safe Mode to perform overall format with SST and
Remedy 1. Enter the applicable CHK-TYPE=1 in the partition to reinstall the system, and then turn OFF and then ON the
execute HDD-CLEAR, and then turn OFF and then ON the Main Power Switch.
Main Switch. 2. If the above measures do not solve the problem, it can be
2. If the above measures do not solve the problem, it can be caused by failure with the HDD; therefore, replace the HDD
caused by failure with the HDD; therefore, replace the HDD and reinstall the system.
and reinstall the system. E602 0222 00 Title Error in HDD
E602 0210 00 Title Error in HDD Description System error or Packet data error
Description System error or Packet data error Remedy Its due to data corruption or software bug.
Remedy Its due to data corruption or software bug. 1. Start in Safe Mode to perform overall format with SST and
1. Start in Safe Mode to perform overall format with SST and reinstall the system, and then turn OFF and then ON the
reinstall the system, and then turn OFF and then ON the Main Power Switch.
Main Power Switch. 2. If the above measures do not solve the problem, it can be
7-52
7
7-53
code code
E602 0225 00 Title Error in HDD failure with the HDD; therefore, replace the HDD and reinstall
Description WriteAbort the system.
Remedy The document data (such as BOX on the HDD) can be E602 0303 00 Title Error in HDD
damaged. Description WriteAbort (at startup)
1. Enter the applicable CHK-TYPE=1 in the partition to Remedy 1. Enter the applicable CHK-TYPE=1 in the partition to
perform HDD-CHECK (duration: several minutes to several execute HDD-CHECK (duration: several minutes to several
dozens of minutes), and then turn OFF and then ON the dozen minutes); and then turn OFF and then ON the power.
power. 2. If the above measures failed to recover the system, enter
2. If the above measures do not solve the problem, enter the the applicable CHK-TYPE=1 in the partition to execute HDD-
applicable CHK-TYPE=1 in the partition to execute HDD- CLEAR, and then turn OFF and then ON the main switch.
CLEAR, and then turn OFF and then ON the Main Power E602 0304 00 Title Error in HDD
Switch. Description Failure in contact with HDD
(Use SST to perform reformat/reinstallation in the case of the Remedy 1. Check the cable and power connector.
following: BOOTDEV, BOOTDEV2 and APL_SEND) 2. If the above measures do not solve the problem, start
3. If there still remains the problem, it can be caused by in Safe Mode to perform overall format using SST or USB
failure with the HDD; therefore, replace the HDD and reinstall memory and reinstall the system, and then turn OFF and
the system. then ON the Main Power Switch.
E602 0300 00 Title Error in HDD 3. If there still remains the problem, it can be caused by
Description Failure in contact with HDD failure with the HDD; therefore, replace the HDD and reinstall
Remedy 1. Check the cable and power connector. the system.
2. If the above measures do not solve the problem, start E602 0305 00 Title Error in HDD
in Safe Mode to perform overall format using SST or USB Description Error in file system
memory and reinstall the system, and then turn OFF and Remedy 1. Enter the applicable CHK-TYPE=1 in the partition to
then ON the Main Power Switch. execute HDD-CLEAR, and then turn OFF and then ON the
3. If there still remains the problem, it can be caused by Main Switch.
failure with the HDD; therefore, replace the HDD and reinstall 2. If the above measures do not solve the problem, it can be
the system. caused by failure with the HDD; therefore, replace the HDD
7-53
7
7-54
code code
Description System error or Packet data error Description System error or Packet data error
Remedy Its due to data corruption or software bug. Remedy Its due to data corruption or software bug.
1. Start in Safe Mode to perform overall format with SST and 1. Start in Safe Mode to perform overall format with SST and
reinstall the system, and then turn OFF and then ON the reinstall the system, and then turn OFF and then ON the
Main Power Switch. Main Power Switch.
2. If the above measures do not solve the problem, it can be 2. If the above measures do not solve the problem, it can be
caused by failure with the HDD; therefore, replace the HDD caused by failure with the HDD; therefore, replace the HDD
and reinstall the system. and reinstall the system.
the system. power.
7-54
7
7-55
code code
7-55
7
7-56
code code
the system. power.
the system.
7-56
7
7-57
code code
the applicable CHK-TYPE=11 in the partition to execute power.
HDD-CLEAR, and then turn OFF and then ON the main 2. If the above measures do not solve the problem, enter the
switch. applicable CHK-TYPE=11 in the partition to execute HDD-
E602 0504 00 Title Error in HDD CLEAR, and then turn OFF and then ON the Main Power
Description Failure in contact with HDD Switch.
Remedy 1. Check the cable and power connector. (Use SST to perform reformat/reinstallation in the case of the
2. If the above measures do not solve the problem, start following: BOOTDEV, BOOTDEV2 and APL_SEND)
in Safe Mode to perform overall format using SST or USB 3. If there still remains the problem, it can be caused by
memory and reinstall the system, and then turn OFF and failure with the HDD; therefore, replace the HDD and reinstall
then ON the Main Power Switch. the system.
Description Error in file system reinstall the system, and then turn OFF and then ON the
execute HDD-CLEAR, and then turn OFF and then ON the 2. If the above measures do not solve the problem, it can be
Main Switch. caused by failure with the HDD; therefore, replace the HDD
2. If the above measures do not solve the problem, it can be and reinstall the system.
caused by failure with the HDD; therefore, replace the HDD E602 0522 00 Title Error in HDD
and reinstall the system. Description System error or Packet data error
Description System error or Packet data error 1. Start in Safe Mode to perform overall format with SST and
Remedy Its due to data corruption or software bug. reinstall the system, and then turn OFF and then ON the
1. Start in Safe Mode to perform overall format with SST and Main Power Switch.
reinstall the system, and then turn OFF and then ON the 2. If the above measures do not solve the problem, it can be
Main Power Switch. caused by failure with the HDD; therefore, replace the HDD
caused by failure with the HDD; therefore, replace the HDD
7-57
7
7-58
code code
1. Enter the applicable CHK-TYPE=11 in the partition to Remedy WriteAbort (at startup)
perform HDD-CHECK (duration: several minutes to several E602 0604 00 Title Error in HDD
dozens of minutes), and then turn OFF and then ON the Description Failure in contact with HDD
power. Remedy 1. Check the cable and power connector.
2. If the above measures do not solve the problem, enter the 2. If the above measures do not solve the problem, start
applicable CHK-TYPE=11 in the partition to execute HDD- in Safe Mode to perform overall format using SST or USB
CLEAR, and then turn OFF and then ON the Main Power memory and reinstall the system, and then turn OFF and
Switch. then ON the Main Power Switch.
(Use SST to perform reformat/reinstallation in the case of the 3. If there still remains the problem, it can be caused by
following: BOOTDEV, BOOTDEV2 and APL_SEND) failure with the HDD; therefore, replace the HDD and reinstall
the system.
Description Error in file system
Remedy 1. Enter the applicable CHK-TYPE=2 in the partition to
Description Failure in contact with HDD execute HDD-CLEAR, and then turn OFF and then ON the
Remedy 1. Check the cable and power connector. Main Switch.
2. If the above measures do not solve the problem, start 2. If the above measures do not solve the problem, it can be
in Safe Mode to perform overall format using SST or USB caused by failure with the HDD; therefore, replace the HDD
memory and reinstall the system, and then turn OFF and and reinstall the system.
then ON the Main Power Switch.
3. If there still remains the problem, it can be caused by
the system.
7-58
7
7-59
code code
the system. power.
7-59
7
7-60
code code
7-60
7
7-61
code code
the system. power.
the system.
7-61
7
7-62
code code
7-62
7
7-63
code code
1. Enter the applicable CHK-TYPE=2 in the partition to Remedy 1. Enter the applicable CHK-TYPE=3 in the partition to
perform HDD-CHECK (duration: several minutes to several execute HDD-CHECK (duration: several minutes to several
dozens of minutes), and then turn OFF and then ON the dozen minutes); and then turn OFF and then ON the power.
power. 2. If the above measures failed to recover the system, enter
2. If the above measures do not solve the problem, enter the the applicable CHK-TYPE=3 in the partition to execute HDD-
applicable CHK-TYPE=2 in the partition to execute HDD- CLEAR, and then turn OFF and then ON the main switch.
7-63
7
7-64
code code
the system. power.
7-64
7
7-65
code code
Remedy 1. Check the cable and power connector. Remedy Recovery in Boot Partition is available only through SST in
2. If the above measures do not solve the problem, start Safe Mode.
in Safe Mode to perform overall format using SST or USB 1. Start in Safe Mode to perform overall format using SST or
memory and reinstall the system, and then turn OFF and USB memory and reinstall the system, and then turn OFF
then ON the Main Power Switch. and then ON the Main Power Switch.
3. If there still remains the problem, it can be caused by 2. If the above measures do not solve the problem, it can be
failure with the HDD; therefore, replace the HDD and reinstall caused by failure with the HDD; therefore, replace the HDD
the system. and reinstall the system.
Description WriteAbort (at startup) Remedy Its due to data corruption or software bug.
Remedy Recovery in Boot partition is available only through SST in 1. Start in Safe Mode to perform overall format with SST and
Safe Mode. reinstall the system, and then turn OFF and then ON the
1. Set as follows: CHK-TYPE=4 = 0; and execute HDD- Main Power Switch.
CHECK (duration: several dozen minutes), and then turn 2. If the above measures do not solve the problem, it can be
OFF and then ON the power. caused by failure with the HDD; therefore, replace the HDD
2. If the above measures do not solve the problem, get in and reinstall the system.
Download Mode to perform overall format using SST or USB
memory and reinstall the system, and then turn OFF and
7-65
7
7-66
code code
the system. power.
the system.
7-66
7
7-67
code code
7-67
7
7-68
code code
1. Enter the applicable CHK-TYPE=5 in the partition to Remedy 1. If possible, ask the customer to retrieve the data in the
perform HDD-CHECK (duration: several minutes to several Address Book from the remote UI.
dozens of minutes), and then turn OFF and then ON the 2. Enter the applicable CHK-TYPE=6 in the partition to
power. execute HDD-CHECK (duration: several minutes to several
2. If the above measures do not solve the problem, enter the dozen minutes), and then turn OFF and then ON the power.
applicable CHK-TYPE=5 in the partition to execute HDD- 3. If the above measure failed to recover the system, get in
CLEAR, and then turn OFF and then ON the Main Power Download Mode to perform overall format using SST or USB
Switch. memory and reinstall the system, and then turn OFF and
(Use SST to perform reformat/reinstallation in the case of the then ON the main power switch.
following: BOOTDEV, BOOTDEV2 and APL_SEND) E602 1204 00 Title Error in HDD
3. If there still remains the problem, it can be caused by Description Failure in contact with HDD
failure with the HDD; therefore, replace the HDD and reinstall Remedy 1. Check the cable and power connector.
the system. 2. If the above measures do not solve the problem, start
E602 1200 00 Title Error in HDD in Safe Mode to perform overall format using SST or USB
Description Failure in contact with HDD memory and reinstall the system, and then turn OFF and
Remedy 1. Check the cable and power connector. then ON the Main Power Switch.
2. If the above measures do not solve the problem, start 3. If there still remains the problem, it can be caused by
in Safe Mode to perform overall format using SST or USB failure with the HDD; therefore, replace the HDD and reinstall
memory and reinstall the system, and then turn OFF and the system.
the system.
7-68
7
7-69
code code
Description Error in file system Description System error or Packet data error
Remedy 1. Enter the applicable CHK-TYPE=6 in the partition to Remedy Its due to data corruption or software bug.
execute HDD-CLEAR, and then turn OFF and then ON the 1. Start in Safe Mode to perform overall format with SST and
Main Switch. reinstall the system, and then turn OFF and then ON the
2. If the above measures do not solve the problem, it can be Main Power Switch.
caused by failure with the HDD; therefore, replace the HDD 2. If the above measures do not solve the problem, it can be
and reinstall the system. caused by failure with the HDD; therefore, replace the HDD
E602 1210 00 Title Error in HDD and reinstall the system.
Remedy Its due to data corruption or software bug. Description System error or Packet data error
1. Start in Safe Mode to perform overall format with SST and Remedy Its due to data corruption or software bug.
reinstall the system, and then turn OFF and then ON the 1. Start in Safe Mode to perform overall format with SST and
Main Power Switch. reinstall the system, and then turn OFF and then ON the
Remedy Its due to data corruption or software bug. Description System error or Packet data error
1. Start in Safe Mode to perform overall format with SST and Remedy Its due to data corruption or software bug.
reinstall the system, and then turn OFF and then ON the 1. Start in Safe Mode to perform overall format with SST and
Main Power Switch. reinstall the system, and then turn OFF and then ON the
Description WriteAbort E602 1224 00 Title Error in HDD
Remedy The document data (such as BOX on the HDD) can be Description System error or Packet data error
damaged. Remedy Its due to data corruption or software bug.
1. Enter the applicable CHK-TYPE=6 in the partition to 1. Start in Safe Mode to perform overall format with SST and
perform HDD-CHECK (duration: several minutes to several reinstall the system, and then turn OFF and then ON the
dozens of minutes), and then turn OFF and then ON the Main Power Switch.
power. 2. If the above measures do not solve the problem, it can be
2. If the above measures do not solve the problem, enter the caused by failure with the HDD; therefore, replace the HDD
applicable CHK-TYPE=6 in the partition to execute HDD- and reinstall the system.
CLEAR, and then turn OFF and then ON the Main Power
Switch.
(Use SST to perform reformat/reinstallation in the case of the
following: BOOTDEV, BOOTDEV2 and APL_SEND)
the system.
7-69
7
7-70
code code
Description WriteAbort Description WriteAbort (at startup)
Remedy The document data (such as BOX on the HDD) can be Remedy Recovery in Boot partition is available only through SST in
damaged. Safe Mode.
1. Enter the applicable CHK-TYPE=6 in the partition to 1. Set as follows: CHK-TYPE=7 = 0; and execute HDD-
perform HDD-CHECK (duration: several minutes to several CHECK (duration: several dozen minutes), and then turn
dozens of minutes), and then turn OFF and then ON the OFF and then ON the power.
power. 2. If the above measures do not solve the problem, get in
2. If the above measures do not solve the problem, enter the Download Mode to perform overall format using SST or USB
applicable CHK-TYPE=6 in the partition to execute HDD- memory and reinstall the system, and then turn OFF and
CLEAR, and then turn OFF and then ON the Main Power then ON the Main Power Switch.
Switch. E602 1304 00 Title Error in HDD
(Use SST to perform reformat/reinstallation in the case of the Description Failure in contact with HDD
following: BOOTDEV, BOOTDEV2 and APL_SEND) Remedy 1. Check the cable and power connector.
3. If there still remains the problem, it can be caused by 2. If the above measures do not solve the problem, start
failure with the HDD; therefore, replace the HDD and reinstall in Safe Mode to perform overall format using SST or USB
the system. memory and reinstall the system, and then turn OFF and
E602 1300 00 Title Error in HDD then ON the Main Power Switch.
Description Failure in contact with HDD 3. If there still remains the problem, it can be caused by
Remedy 1. Check the cable and power connector. failure with the HDD; therefore, replace the HDD and reinstall
2. If the above measures do not solve the problem, start the system.
memory and reinstall the system, and then turn OFF and Description Error in file system
then ON the Main Power Switch. Remedy Recovery in Boot Partition is available only through SST in
3. If there still remains the problem, it can be caused by Safe Mode.
failure with the HDD; therefore, replace the HDD and reinstall 1. Start in Safe Mode to perform overall format using SST or
the system. USB memory and reinstall the system, and then turn OFF
E602 1301 00 Title Error in HDD and then ON the Main Power Switch.
Description Failure in contact with HDD 2. If the above measures do not solve the problem, it can be
Remedy 1. Check the cable and power connector. caused by failure with the HDD; therefore, replace the HDD
2. If the above measures do not solve the problem, start and reinstall the system.
memory and reinstall the system, and then turn OFF and Description System error or Packet data error
then ON the Main Power Switch. Remedy Its due to data corruption or software bug.
3. If there still remains the problem, it can be caused by 1. Start in Safe Mode to perform overall format with SST and
failure with the HDD; therefore, replace the HDD and reinstall reinstall the system, and then turn OFF and then ON the
the system. Main Power Switch.
E602 1302 00 Title Error in HDD 2. If the above measures do not solve the problem, it can be
Description Failure in contact with HDD caused by failure with the HDD; therefore, replace the HDD
Remedy 1. Check the cable and power connector. and reinstall the system.
2. If the above measures do not solve the problem, start
in Safe Mode to perform overall format using SST or USB
memory and reinstall the system, and then turn OFF and
the system.
7-70
7
7-71
code code
the system. power.
the system.
7-71
7
7-72
code code
Description Failure in contact with HDD Remedy Its due to data corruption or software bug.
Remedy 1. Check the cable and power connector. 1. Start in Safe Mode to perform overall format with SST and
2. If the above measures do not solve the problem, start reinstall the system, and then turn OFF and then ON the
in Safe Mode to perform overall format using SST or USB Main Power Switch.
the system. Description WriteAbort
E602 1403 00 Title Error in HDD Remedy The document data (such as BOX on the HDD) can be
Description WriteAbort (at startup) damaged.
Remedy 1. Enter the applicable CHK-TYPE=8 in the partition to 1. Enter the applicable CHK-TYPE=8 in the partition to
execute HDD-CHECK (duration: several minutes to several perform HDD-CHECK (duration: several minutes to several
dozen minutes); and then turn OFF and then ON the power. dozens of minutes), and then turn OFF and then ON the
2. If the above measures failed to recover the system, enter power.
the applicable CHK-TYPE=8 in the partition to execute HDD- 2. If the above measures do not solve the problem, enter the
CLEAR, and then turn OFF and then ON the main switch. applicable CHK-TYPE=8 in the partition to execute HDD-
Description Failure in contact with HDD Switch.
Remedy 1. Check the cable and power connector. (Use SST to perform reformat/reinstallation in the case of the
2. If the above measures do not solve the problem, start following: BOOTDEV, BOOTDEV2 and APL_SEND)
in Safe Mode to perform overall format using SST or USB 3. If there still remains the problem, it can be caused by
memory and reinstall the system, and then turn OFF and failure with the HDD; therefore, replace the HDD and reinstall
then ON the Main Power Switch. the system.
Description Error in file system reinstall the system, and then turn OFF and then ON the
execute HDD-CLEAR, and then turn OFF and then ON the 2. If the above measures do not solve the problem, it can be
Main Switch. caused by failure with the HDD; therefore, replace the HDD
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7
7-73
code code
Description System error or Packet data error the system.
Remedy Its due to data corruption or software bug. E602 1502 00 Title Error in HDD
1. Start in Safe Mode to perform overall format with SST and Description Failure in contact with HDD
reinstall the system, and then turn OFF and then ON the Remedy 1. Check the cable and power connector.
Main Power Switch. 2. If the above measures do not solve the problem, start
2. If the above measures do not solve the problem, it can be in Safe Mode to perform overall format using SST or USB
caused by failure with the HDD; therefore, replace the HDD memory and reinstall the system, and then turn OFF and
and reinstall the system. then ON the Main Power Switch.
Description WriteAbort failure with the HDD; therefore, replace the HDD and reinstall
Remedy The document data (such as BOX on the HDD) can be the system.
damaged. E602 1503 00 Title Error in HDD
1. Enter the applicable CHK-TYPE=8 in the partition to Description WriteAbort (at startup)
perform HDD-CHECK (duration: several minutes to several Remedy 1. Enter the applicable CHK-TYPE=9 in the partition to
dozens of minutes), and then turn OFF and then ON the execute HDD-CHECK (duration: several minutes to several
power. dozen minutes); and then turn OFF and then ON the power.
2. If the above measures do not solve the problem, enter the 2. If the above measures failed to recover the system, enter
applicable CHK-TYPE=8 in the partition to execute HDD- the applicable CHK-TYPE=9 in the partition to execute HDD-
CLEAR, and then turn OFF and then ON the Main Power CLEAR, and then turn OFF and then ON the main switch.
Switch.
the system.
7-73
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7-74
code code
Description Failure in contact with HDD Description WriteAbort
Remedy 1. Check the cable and power connector. Remedy The document data (such as BOX on the HDD) can be
2. If the above measures do not solve the problem, start damaged.
in Safe Mode to perform overall format using SST or USB 1. Enter the applicable CHK-TYPE=9 in the partition to
memory and reinstall the system, and then turn OFF and perform HDD-CHECK (duration: several minutes to several
then ON the Main Power Switch. dozens of minutes), and then turn OFF and then ON the
3. If there still remains the problem, it can be caused by power.
failure with the HDD; therefore, replace the HDD and reinstall 2. If the above measures do not solve the problem, enter the
the system. applicable CHK-TYPE=9 in the partition to execute HDD-
Description Error in file system Switch.
Remedy 1. Enter the applicable CHK-TYPE=9 in the partition to (Use SST to perform reformat/reinstallation in the case of the
execute HDD-CLEAR, and then turn OFF and then ON the following: BOOTDEV, BOOTDEV2 and APL_SEND)
Main Switch. 3. If there still remains the problem, it can be caused by
2. If the above measures do not solve the problem, it can be failure with the HDD; therefore, replace the HDD and reinstall
caused by failure with the HDD; therefore, replace the HDD the system.
Description System error or Packet data error
Remedy Its due to data corruption or software bug.
1. Start in Safe Mode to perform overall format with SST and
reinstall the system, and then turn OFF and then ON the
Main Power Switch.
2. If the above measures do not solve the problem, it can be
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7
7-75
code code
Description WriteAbort E602 1603 00 Title Error in HDD
Remedy The document data (such as BOX on the HDD) can be Description WriteAbort (at startup)
damaged. Remedy 1. Enter the applicable CHK-TYPE=10 in the partition to
1. Enter the applicable CHK-TYPE=9 in the partition to execute HDD-CHECK (duration: several minutes to several
perform HDD-CHECK (duration: several minutes to several dozen minutes); and then turn OFF and then ON the power.
dozens of minutes), and then turn OFF and then ON the 2. If the above measures failed to recover the system, enter
power. the applicable CHK-TYPE=10 in the partition to execute
2. If the above measures do not solve the problem, enter the HDD-CLEAR, and then turn OFF and then ON the main
applicable CHK-TYPE=9 in the partition to execute HDD- switch.
Description Failure in contact with HDD E602 1610 00 Title Error in HDD
Remedy 1. Check the cable and power connector. Description System error or Packet data error
2. If the above measures do not solve the problem, start Remedy Its due to data corruption or software bug.
in Safe Mode to perform overall format using SST or USB 1. Start in Safe Mode to perform overall format with SST and
memory and reinstall the system, and then turn OFF and reinstall the system, and then turn OFF and then ON the
then ON the Main Power Switch. Main Power Switch.
3. If there still remains the problem, it can be caused by 2. If the above measures do not solve the problem, it can be
failure with the HDD; therefore, replace the HDD and reinstall caused by failure with the HDD; therefore, replace the HDD
the system. and reinstall the system.
7-75
7
7-76
code code
the system. power.
Description System error or Packet data error
Remedy Its due to data corruption or software bug.
1. Start in Safe Mode to perform overall format with SST and
Main Power Switch.
2. If the above measures do not solve the problem, it can be
7-76
7
7-77
code code
E602 2000 00 Title Error in HDD Encryption Board E602 4001 00 Title Error in HDD
Description Authentication error between the host machine and the Description No Linux system start script.
Encryption Board. Remedy 1. Check the cable and the power connector.
Remedy 1. After checking connection of the Encryption Board, 2. If the above measures do not solve the problem, start
disconnect and connect the connector and, turn OFF and in Safe Mode to perform overall format using SST or USB
then ON the power. memory and reinstall the system, and then turn OFF and
2. Execute the key clear procedure. then ON the Main Power Switch.
* Key clear: system recovery procedure failure with the HDD; therefore, replace the HDD and reinstall
1. Execute the key clear procedure with SST. the system.
--> As a result, the disk becomes unformatted disk. Thus, it is E602 FF00 00 Title Error in HDD
necessary to execute step 2. Description Failure in contact with HDD
--> E602-0001 will be indicated if activating the machine with Remedy 1. Check the cable and power connector.
the unformatted disk. 2. If the above measures do not solve the problem, start
2. Execute HDD format and system reinstallation with SST. in Safe Mode to perform overall format using SST or USB
E602 2001 00 Title Error in HDD Encryption Board memory and reinstall the system, and then turn OFF and
Description Mismatch in the Encryption Board operation. then ON the Main Power Switch.
Remedy 1. Execute the key clear procedure. 3. If there still remains the problem, it can be caused by
E602 2002 00 Title Error in HDD Encryption Board failure with the HDD; therefore, replace the HDD and reinstall
Description Failure of the Encryption Board. the system.
Remedy 1. After checking connection of the Encryption Board, E602 FF01 00 Title Error in HDD
disconnect and connect the connector and, turn OFF and Description Failure in contact with HDD
then ON the power. Remedy 1. Check the cable and power connector.
2. Execute the key clear procedure. 2. If the above measures do not solve the problem, start
3. After replacing the Encryption Board, execute HDD format in Safe Mode to perform overall format using SST or USB
and system reinstallation with SST. memory and reinstall the system, and then turn OFF and
4. Replace the LAN-BARSAC Board --> replace the Main then ON the Main Power Switch.
Controller PCB 1. 3. If there still remains the problem, it can be caused by
Description Unable to mount the Linux system. the system.
Remedy 1. Check the cable and the power connector. E602 FF02 00 Title Error in HDD
2. If the above measures do not solve the problem, start Description Failure in contact with HDD
in Safe Mode to perform overall format using SST or USB Remedy 1. Check the cable and power connector.
memory and reinstall the system, and then turn OFF and 2. If the above measures do not solve the problem, start
then ON the Main Power Switch. in Safe Mode to perform overall format using SST or USB
3. If there still remains the problem, it can be caused by memory and reinstall the system, and then turn OFF and
failure with the HDD; therefore, replace the HDD and reinstall then ON the Main Power Switch.
the system. 3. If there still remains the problem, it can be caused by
the system.
7-77
7
7-78
code code
E602 FF03 00 Title Error in HDD E602 FF12 00 Title Error in HDD
Description WriteAbort (at startup) Description System error or Packet data error
Remedy 1. Set as follows: CHK-TYPE=3 = 0; and execute HDD- Remedy Its due to data corruption or software bug.
CHECK (duration: several dozen minutes), and then turn 1. Start in Safe Mode to perform overall format with SST and
OFF and then ON the power. reinstall the system, and then turn OFF and then ON the
2. If the above measures do not solve the problem, execute Main Power Switch.
HDD-CLEAR with CHK-TYPE=3 = 1, 2, 3, 5, and then turn 2. If the above measures do not solve the problem, it can be
OFF and then ON the power. caused by failure with the HDD; therefore, replace the HDD
E602 FF04 00 Title Error in HDD and reinstall the system.
Description Failure in contact with HDD E602 FF13 00 Title Error in HDD
Remedy 1. Check the cable and power connector. Description WriteAbort
2. If the above measures do not solve the problem, start Remedy The document data (such as BOX on the HDD) can be
in Safe Mode to perform overall format using SST or USB damaged.
memory and reinstall the system, and then turn OFF and 1. Enter the applicable CHK-TYPE=3 in the partition to
then ON the Main Power Switch. perform HDD-CHECK (duration: several minutes to several
3. If there still remains the problem, it can be caused by dozens of minutes), and then turn OFF and then ON the
failure with the HDD; therefore, replace the HDD and reinstall power.
the system. 2. If the above measures do not solve the problem, enter the
E602 FF05 00 Title Error in HDD applicable CHK-TYPE=3 in the partition to execute HDD-
Description Error in file system CLEAR, and then turn OFF and then ON the Main Power
Remedy This is the error which usually does not occur. Switch.
1. Execute HDD-CLEAR with CHK-TYPE=3 = 1, 2, 3, 5, and (Use SST to perform reformat/reinstallation in the case of the
then turn OFF and then ON the power. following: BOOTDEV, BOOTDEV2 and APL_SEND)
Description Failure in HDD connection Description Failure in HDD connection
Remedy This is the error which usually does not occur in Read/Write Remedy This is the error which usually does not occur in Read/Write
level. level.
1. Check the cable and power connector. 1. Check the cable and power connector.
7-78
7
7-79
code code
E602 FF22 00 Title Error in HDD E604 0512 00 Title Faulty/insufficient image memory (Main Controller PCB1)
Description System error or Packet data error Description No necessary memory at Main Controller PCB 1
Remedy Its due to data corruption or software bug. Remedy Make the Memory capacity at Main Controller PCB 1 as
1. Start in Safe Mode to perform overall format with SST and indicated by 0512.
Main Power Switch. E604 1024 00 Title Faulty/insufficient image memory (Main Controller PCB1)
2. If the above measures do not solve the problem, it can be Description No necessary memory at Main Controller PCB 1
caused by failure with the HDD; therefore, replace the HDD Remedy Make the Memory capacity at Main Controller PCB 1 as
and reinstall the system. indicated by 1024.
E602 FF23 00 Title Error in HDD
Description System error or Packet data error E604 1536 00 Title Faulty/insufficient image memory (Main Controller PCB1)
Remedy Its due to data corruption or software bug. Description No necessary memory at Main Controller PCB 1
1. Start in Safe Mode to perform overall format with SST and Remedy Make the Memory capacity at Main Controller PCB 1 as
reinstall the system, and then turn OFF and then ON the indicated by 1536.
Main Power Switch.
2. If the above measures do not solve the problem, it can be E611 0000 00 Title Error code to prevent repeated retransmission at power
caused by failure with the HDD; therefore, replace the HDD down during fax transmission
Description When the power is down during fax transmission, this
E602 FF24 00 Title Error in HDD machine resends the fax at the next power-on. However, the
Description System error or Packet data error operation (retransmission => rebooting => retransmission)
Remedy Its due to data corruption or software bug. might be repeated due to the damage on SRAM at the power
1. Start in Safe Mode to perform overall format with SST and down. To prevent this symptom, this error code is displayed
reinstall the system, and then turn OFF and then ON the when this operation is repeated in a short term.
Main Power Switch. Remedy Classify into the following 3 categories and perform the
2. If the above measures do not solve the problem, it can be operation respectively.
and reinstall the system. a.When the System of the main body is ver. 30.30 or later.
E602 FF25 00 Title Error in HDD b.When the System of the main body is between ver. 20.02
Description WriteAbort and 30.29, and can be upgraded.
Remedy The document data (such as BOX on the HDD) can be c.When the System of the main body is ver. 22.01 or earlier,
damaged. or when it cannot be upgraded immediately.
1. Enter the applicable CHK-TYPE=3 in the partition to
perform HDD-CHECK (duration: several minutes to several
dozens of minutes), and then turn OFF and then ON the
power.
2. If the above measures do not solve the problem, enter the
applicable CHK-TYPE=3 in the partition to execute HDD-
CLEAR, and then turn OFF and then ON the Main Power
Switch.
the system.
7-79
7
7-80
code code
E611 0000 00 Remedy a. When the System of the main body is ver. 30.30 or later. E613 0512 00 Title Faulty/insufficient image memory (Main Controller PCB2)
a-1. Execute service mode > COPIER> FUNCTION > Description No necessary memory at Main Controller PCB 2
CLEAR > FXTX-CLR. (This service mode can be used only Remedy Make the Memory capacity at Main Controller PCB 2 as
when the System is ver. 30.30 or later) indicated by 0512.
a-2. Turn OFF and then ON the main power switch.
a-3. If possible, upgrade to ver. 31.02 or later which modified E613 1024 00 Title Faulty/insufficient image memory (Main Controller PCB2)
this error. Description No necessary memory at Main Controller PCB 2
*The following procedure shows the execution of clearing
Remedy Make the Memory capacity at Main Controller PCB 2 as
MN-CON, so refer to [Points to Note When CLeaning MN-
indicated by 1024.
CON].
b. When the System of the main body is between ver. 20.02
E613 1536 00 Title Faulty/insufficient image memory (Main Controller PCB2)
and 30.29, and can be upgraded.
Description No necessary memory at Main Controller PCB 2
b-1. Upgrade the System to ver. 30.30 or later (if possible,
31.02 or later). Remedy Make the Memory capacity at Main Controller PCB 2 as
b-2. Execute service mode > COPIER> FUNCTION > indicated by 1536.
CLEAR > FXTX-CLR.
b-3. Execute service mode > COPIER> FUNCTION > E674 0001 00 Title Failure in communication of FAX board
CLEAR > MN-CON. (Be careful that this step does not exist Description Error is detected for specified number of times in
in procedure a.) communication with FAX board.
b-4. Turn OFF and then ON the main power switch. Remedy Note: Main Controller PCB in the sentence refers to Main
(Unlike step c, this procedure does not require the execution Controller PCB 2 for 1-line Fax Board or Main Controller 1
of clearing HDD.) for 2-/3-/4-line Fax Board.
c. When the System of the main body is ver. 22.01 or earlier,
or when it cannot be upgraded immediately. 1. Check connection between the FAX board and the Main
c-1. Execute service mode > COPIER > FUNCTION > controller PCB.
CLEAR > MN-CON. 2. Replace the Fax board.
c-2. Execute service mode > COPIER > FUNCTION > 3. Replace the Main controller PCB.
SYSTEM > CHK-TYPE > 1 > OK > HD-CLEAR. E674 0004 00 Title Failure in communication of FAX board
Before executing this service mode, inform users that all Description Failure in access of the modem IC which is used with
images in the Inbox will be deleted and get approval from OnBoardFax
them.
c-3. Execute service mode > COPIER > FUNCTION > Remedy Note: Main Controller PCB in the sentence refers to Main
SYSTEM > CHK-TYPE > 2 > OK > HD-CLEAR Controller PCB 2 for 1-line Fax Board or Main Controller 1
c-4. Turn OFF and then ON the main power switch. for 2-/3-/4-line Fax Board.
[Points to Note When Clearing MN-CON] 1. Check connection between the FAX board and the Main
Execution of clearing MN-COM deletes all data in controller PCB.
Address Book, Forwarding Settings, Settings/Registration 2. Replace the Fax board.
(Preferences), Adjustment/Maintenance, Function Settings, 3. Replace the Main controller PCB.
Set Destination, Management Settings, TPM Settings, etc.
Before execution of this operation, ask user to back up the
data and get approval for this operation.
When clearing MN-CON while any login application other
than Default Authentication is, error such as not displayed
login screen occurred. In this case, access SMS once and
switch login application to Default Authentication to recover
to the normal status.
7-80
7
7-81
code code
E674 0008 00 Title Failure in communication of FAX board E677 0003 00 Title Failure in Print Server
Description Failure in access of the port IC that is be used with Description Error is detected at the Mother Board check when print
OnBoardFax server is started.
Remedy Note: Main Controller PCB in the sentence refers to Main Remedy 1. Check connection of the cable and turn OFF and then ON
Controller PCB 2 for 1-line Fax Board or Main Controller 1 the power.
for 2-/3-/4-line Fax Board. 2. Reinstall the Print Server(For details, refer to Service
Manual image PASS-A1_B1.)
1. Check connection between the FAX board and the Main E677 0010 00 Title Failure in Print Server
controller PCB. Description Failure was detected in operation of the CPU fan on the print
2. Replace the Fax board. server.
3. Replace the Main controller PCB. Remedy 1. Replace the board of the print server.
E674 000C 00 Title Failure in communication of FAX board 2. Reinstall the Print Server
Description Failure is detected in access of the modem IC and port IC E677 0080 00 Title Failure in Print Server
that are used with OnBoardFax Description Error is detected at the Mother Board check when print
Remedy Note: Main Controller PCB in the sentence refers to Main server is started.
Controller PCB 2 for 1-line Fax Board or Main Controller 1 Remedy 1. Check the cable connection and turn OFF and then ON
for 2-/3-/4-line Fax Board. the power.
2. Reenter the job.
1. Check connection between the FAX board and the Main 3. Reinstall the print server.
controller PCB. T-7-6
2. Replace the Fax board.
3. Replace the Main controller PCB.
E674 0010 00 Title Failure in communication of FAX board
Description Failure in opening of the timer device to be used with
OnBoard Fax
Remedy Note: Main Controller PCB in the sentence refers to Main
Controller PCB 2 for 1-line Fax Board or Main Controller 1
for 2-/3-/4-line Fax Board.
Replace the Main controller PCB.

Description Failure in starting of the timer device which is used with
OnBoardFax
Remedy Note: Main Controller PCB in the sentence refers to Main
Controller PCB 2 for 1-line Fax Board or Main Controller 1
for 2-/3-/4-line Fax Board.
Replace the Main controller PCB.

Description Error in checksum of USB-FAX MAINROM
Remedy Get in the download mode from the Service Mode when the
power is turned ON and execute downloading of USBFAX
MAINROM.
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7-82
Ecode Detail Location Items Description Ecode Detail Location Items Description
code code
E710 0001 05 Title Error in initialization of IPC (Ctrl) E719 0001 00 Title Error in Coin Vendor.
Description Failed to be at ready status within 3 sec after IPC chip has Description Error in starting of the CoinVendor
been started. - The Coin Vendor, which should have been connected
Remedy Check the connection between DC Controller PCB and before the power was turned OFF, is not connected when
Finisher, and check that the Cable is not open-circuit. the power is turned ON.
E711 0001 05 Title Error in register of IPC (Ctrl) Remedy Check the connection between charging management
Description Set 4 errors within 1.5 sec in register IPC chip. equipment and machine, and check that the Cable is not
Remedy Check the cable. open-circuit.
E711 0002 05 Title Error in IPC communication
Clear the error while the charging management equipment
Description Initial communication error with the Finisher
is connected to operate and when switching to the operation
Remedy Check the connector connected to the Finisher.
without charging management equipment.
E713 0001 05 Title Error in IPC communication
(To prevent the misuse by removing the charging
Description When receiving retransmission request for 3 times in a row. management equipment, this error code is displayed.)
Remedy Check the connector connected to the Finisher. E719 0002 00 Title Error in Coin Vendor.
E713 0002 05 Title Error in IPC communication Description Error in IPC when CoinVendor is running.
Description When detecting CRC error at transmission. - In the case of disconnection of IPC or an error in which
Remedy Check the connector connected to the Finisher. IPC communication failed to be recovered.
E713 0004 05 Title Error in IPC communication - When disconnection of the pickup delivery signal is
Description When not receiving data for more than specified time detected.
Remedy Check the connector connected to the Finisher. - When illegal connection is detected (short-circuit with Tx
E713 0008 05 Title Error in IPC communication and Rx of IPC)
Description When checksum of the received data is not correct. Remedy Check the connection between charging management
Remedy Check the connector connected to the Finisher. equipment and machine, and check that the Cable is not
E713 0010 05 Title Error in UFDI communication open-circuit.
Description Neither ACK nor NAK is returned for specified times in a
row.
Remedy Check the connector connected to the Finisher.
E713 0011 05 Title Error in UFDI communication
Description NAK is returned for specified times in a row. management equipment, this error code is displayed.)
Remedy Check the connector connected to the Finisher. E719 0003 00 Title Error in Coin Vendor.
E713 0020 05 Title UFDI communication error Description - In the case of communication error with the coin vendor
Description BCC of the reception data is invalid for specified number of while obtaining the unit price at start-up.
times in a row. Remedy Check the connection between charging management
Remedy Check the connection of the Connector with Finisher. equipment and machine, and check that the Cable is not
E713 0021 05 Title Error in UFDI communication open-circuit.
Description Timeout before the completion of reception for specified
times in a row. Clear the error while the charging management equipment
Remedy Check the connector connected to the Finisher. is connected to operate and when switching to the operation
E713 0022 05 Title Error in UFDI communication without charging management equipment.
Description Undefined error for specified times in a row at reception. (To prevent the misuse by removing the charging
Remedy Check the connector connected to the Finisher. management equipment, this error code is displayed.)
7-82
7
7-83
code code
E719 0011 00 Title Error in Coin Vendor. E730 1001 00 Title Error in PDL software
Description Error in starting of NewCardReader Description Initialization error.
- NewCardReader, which should have been connected Remedy 1. Execute the PDL reset process.
before the power was turned OFF, is not connected when 2. Turn OFF and then ON the power.
the power is turned ON. E730 100A 00 Title Error in PDL software
Remedy Check the connection between charging management Description Fatal system error occurs.
equipment and machine, and check that the Cable is not Remedy 1. Execute the PDL reset process.
open-circuit. 2. Turn OFF and then ON the power.
E730 A006 00 Title Error in PDL communication
Description PDL fails to respond. No response from PDL due to
Controller firmware, not installed, etc.
Remedy 1. Execute the PDL reset process.
2. Turn OFF and then ON the power.
management equipment, this error code is displayed.)
3. Check the connection of Main Controller PCB 2.
E719 0012 00 Title Error in Coin Vendor.
4. Reinstall the controller firmware.
Description Error in IPC when NewCardReader is running. 5. Replace the Main Controller PCB 1.
- In the case of disconnection of IPC or an error in which
E730 A007 00 Title Mismatch in PDL version
IPC communication failed to be recovered.
Description Mismatch of version between the control software of the
Remedy Check the connection between charging management
host machine and PDL control software.
equipment and machine, and check that the Cable is not
Remedy Execute overall system format and installation.
open-circuit.
E730 B013 00 Title Error in PDL embedded font
Clear the error while the charging management equipment Description Font data is corrupted.
is connected to operate and when switching to the operation Remedy 1. Turn OFF and then ON the power.
without charging management equipment. 2. Reinstall the system.
(To prevent the misuse by removing the charging 3. Execute overall system format and installation.
management equipment, this error code is displayed.) E730 C000 00 Title Error in initialization
E719 0031 00 Title Error in serial communication at the start of the New Card Description An error, such as memory acquisition failure, occurs at
Reader initialization.
Description Failure in communication with the serial New Card Reader Remedy Execute overall system format and installation.
at start-up. Replace the Main Controller PCB1.
Remedy - Check if the cable of the serial New Card Reader is E730 C001 00 Title Error in HDD access
disconnected. Description An error occurs at HDD access.
- Take out the serial New Card Reader. Remedy Execute overall system format and installation.
- COPIER > Function > CLEAR > CARD Replace the HDD.
- COPIER > Function > CLEAR > ERR Replace the Main Controller PCB 2.
E719 0032 00 Title Error in serial communication at the start of the New Card Replace the Main Controller PCB 1.
Reader E731 3000 00 Title Error in Main Controller PCB 2
Description Communication failed in the middle of the operation Description Unable to recognize the SURF Board.
although communication with the serial New Card Reader Remedy 1. Check the connection of the Main Controller PCB 2.
was successful at start-up. 2. Replace the Main Controller PCB 2.
Remedy - Check if the cable of the serial New Card Reader is 3. Replace the Main Controller PCB 1.
disconnected.
7-83
7
7-84
code code
E731 3001 00 Title Error in Main Controller PCB 2 E743 0000 00 Title DDI communication error
Description Failure of SURF initialization. Description SCI error occurrence, reception data NG, reception timeout,
Remedy 1. Check the connection of the Main Controller PCB 2. SEQ timeout error
2. Replace the Main Controller PCB 2. Remedy 1. Turn OFF and then ON the power.
3. Replace the Main Controller PCB 1. 2. Check the connection of the Cable between Reader and
E731 3002 00 Title Error in Main Controller PCB 2 Controller.
Description Failure of SURF initialization. 3. Check the voltage (+24V and +12V) on the Reader
Remedy 1. Check the connection of the Main Controller PCB 2. Controller PCB.
2. Replace the Main Controller PCB 2. 4. Replace the DDI-S Cable.
3. Replace the Main Controller PCB 1. 5. Replace the Reader Controller PCB.
E731 3015 00 Title Error in Main Controller PCB 2 6. Replace the Main Controller PCB 2.
Description Video data is not transmitted to CL1-G even though there is E743 0003 00 Title DDI communication error
no problem in the software. Description SCI error occurrence, reception data NG, reception timeout,
Remedy 1. Turn OFF and then ON the power. SEQ timeout error
2. Replace the Main Controller PCB 2. Remedy 1. Turn OFF and then ON the power.
3. Replace the Main Controller PCB 1. 2. Check the connection of the Cable between Reader and
E732 0001 00 Title Error in scanner communication Controller.
3. Check the voltage (+24V and +12V) on the Reader
Description Error in DDI-S communication
Controller PCB.
Remedy 1. Check the connector connecting to the Scanner.
4. Replace the DDI-S Cable.
2. Check the power of the Scanner ->whether to perform
initialization at start-up?
6. Replace the Main Controller PCB 2.
3. Replace the Rcon, the Scanner Board or the Main
E743 0004 00 Title DDI communication error
controller PCB 2.
Description SCI error occurrence, reception data NG, reception timeout,
E732 9999 00 Title Error in scanner communication
SEQ timeout error
Description When a Scanner is detected for the first time from the
Printer Model (not an error).
2. Check the connection of the Cable between Reader and
Controller.
E733 0000 00 Title Error in printer communication
3. Check the voltage (+24V and +12V) on the Reader
Description Communication with the printer failed at start-up. Controller PCB.
Remedy 1.Check the connector connecting to the Printer. 4. Replace the DDI-S Cable.
2. Check the power of the Printer -> whether to perform 5. Replace the Reader Controller PCB.
initialization at start-up? 6. Replace the Main Controller PCB 2.
3. Replace the Dcon or the Main controller PCB 2. E744 0001 00 Title Failure in language file
E733 0001 00 Title Error in printer communication Description Mismatched version between the HDD and the Bootable
Description Error in DDI-P communication Remedy Reinstall the correct language file using SST or USB
Remedy 1.Check the connector connecting to the Printer. memory reinstall the entire software.
2. Check the power of the Printer -> whether to perform E744 0002 00 Title Failure in language file
initialization at start-up?
Description Oversized language file in HDD
3. Replace the Dcon or the Main Controller PCB 2.
Remedy Format the HDD and reinstall the software because there
E740 0002 00 Title Failure in Ethernet Board
can be more than necessary language files.
Description Incorrect MAC address
E744 0003 00 Title Failure in language file
Remedy 1 Replace the LAN card.
Description Unable to find the language which should be switched and
E740 0003 00 Title Failure in Ethernet Board described in Config.txt in the HDD.
Description Incorrect MAC address Remedy Reinstall the software.
Remedy 1Replace the LAN card.
7-84
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7-85
code code
E744 0004 00 Title Failure in language file E746 0023 00 Title Error in engine ID of SoftID
Description Unable to switch to the language in the HDD. Description No response from Image Analysis Board (PCB used for
Remedy Reinstall the software. PCAM)
E744 2000 00 Title Error in engine ID of SoftID Remedy 1. Check to see if the Option Board is properly inserted.
Description The engine ID described in SoftID is incorrect 2. Turn OFF and then ON the power.
Remedy 1. Replace the SoftID PCB 3. If the above measure does not solve the problem, replace
E744 4000 00 Title Model information mismatch the Option Board.
4. Remove the Image Analysis Board and go to the following
Description Mismatch of model information between the Main Controller
service mode: COPIER>OPTION>LCNS-TR>ST-JBLK
PCB 1 and the DC Controller is detected.
(Lv2). Change the value of ST-JBLK from 1 to 0, and turn
Remedy This error occurs only when replacing the DC Controller. By
OFF and then ON the main power.
returning the original PCB, this error can be recovered. (If
E746 0024 00 Title Error in engine ID of SoftID
other error code is displayed, see the corresponding error
code.) Description Failure in behavior of Image Analysis Board (PCB used for
If it is not recovered, replace the DC Controller to a new PCAM)
one. Remedy 1. Turn OFF and then ON the power.
2. If the above measure does not solve the problem, replace
DC Controller PCB does not have model information at the Option Board.
the time of shipment. Model information is written when 3. Remove the Image Analysis Board and go to the following
installing the PCB to the host machine. Therefore, the DC service mode: COPIER>OPTION>LCNS-TR>ST-JBLK
Controller PCB which was installed to imageRUNNER (Lv2). Change the value of ST-JBLK from 1 to 0, and turn
ADVANCE C5045 can be installed only to imageRUNNER OFF and then ON the main power.
ADVANCE C5045. E746 0031 00 Title Error in engine ID of SoftID
E746 0011 00 Title Error in engine ID of SoftID Description Error in hardware
Description Because both the voice composition board and the Remedy Replace the TPM chip.
composition recognition board are inserted. E746 0032 00 Title Error in engine ID of SoftID
Remedy Insert only 1 board of the appropriate voice board. Description Mismatched data in TPM
E746 0021 00 Title Error in engine ID of SoftID Remedy Format the system.
Description Self-check NG of Image Analysis Board (PCB used for Format the HDD using SST or USB memory, and
PCAM) download the system software. For details, see Chapter
Remedy 1. Replace the Image Analysis Board (PCB used for PCAM) 6: Upgrading. For your reference, the method using USB
2. Remove the Image Analysis Board and go to the following memory is described below.
service mode: COPIER>OPTION>LCNS-TR>ST-JBLK 1. Prepare the USB memory which system software was
(Lv2). Change the value of ST-JBLK from 1 to 0, and turn registered.
OFF and then ON the main power. 2. Execute the following service mode:
E746 0022 00 Title Error in engine ID of SoftID COPIER>FUNCTION>SYSTEM>DOWNLOAD to enter the
download mode.
Description Different version of Image Analysis Board (PCB used for
3. Insert the USB memory to the equipment.
PCAM)
4. Execute [4]: Format HDD in the main menu.
Remedy 1. Update the firmware of the Option Board.
5. After formatting is completed, the machine reboots
2. Remove the Image Analysis Board and go to the following
automatically and starts with the download mode.
service mode: COPIER>OPTION>LCNS-TR>ST-JBLK
6. Execute [1]: Upgrade (Auto) in the main menu.
(Lv2). Change the value of ST-JBLK from 1 to 0, and turn
7. System software is downloaded and the machine restarts
OFF and then ON the main power.
automatically.
7-85
7
7-86
code code
E746 0033 00 Title Error in engine ID of SoftID E747 FF00 00 Title A wrong Sub Board was detected
Description Error that can be recovered Description A wrong Sub Board was detected
Remedy When the TPM key was backed up, it can be restored. Remedy Check contact of ScanI/F cable --> Replace
1. Connect the USB memory which stores the TPM key. Check contact of the Sub Board O and the cable -->
2. Go to Management Settings > Data Management > TPM Replace
Settings, and then click Restore TPM Key. Replace the Main Controller PCB 2
3. Enter the password set at backup operation. E747 FF01 00 Title Connection failure with DDR-SDRAM (P)/inappropriate
4. When the restoration completion screen is displayed, memory size
click OK. Remove the USB memory, and turn OFF and Description Connection failure with DDR-SDRAM (P)/inappropriate
then ON the main power. memory size
Remedy Replace the DDR-SDRAM (P)
When the TPM key was not backed up: E747 0000 00 Title Error in Main Controller PCB2
Formatting the system is required.
Description Error in Main Controller PCB2
Remedy 1. Check contact of ScanI/F cable. Check contact of the
E746 0034 00 Title TPM auto recovery error
Bypass PCB or Open I/F PCB.Check contact of SDRAM at
Description The error occurs when clearing HDD while TPM setting is Main Controller PCB2.
ON. 2. Replace the Bypass PCB or Open I/F PCB
Remedy It is recovered by turning OFF and then ON the power. 3. Replace the SDRAM at Main Controller PCB2
E747 1201 00 Title PDL rendering error 4. Replace the Main Controller PCB2
Description Image processing IC error. 5. Replace the HDD (replace the new encryption board)
Remedy 1. Turn OFF and then ON the power (Send the data to Inc. E747 001E 00 Title Error in Main Controller PCB2
because the error code will be displayed again if printing the Description Error in Main Controller PCB2
data with which the error was displayed.) Remedy 1. Check contact of ScanI/F cable. Check contact of the
2. Replace the Main Controller PCB 2. Bypass PCB or Open I/F PCB.Check contact of SDRAM at
E747 3F00 00 Title Undetected error of the Image Process Chip P Main Controller PCB2.
Description Undetected error of the Image Process Chip P 2. Replace the Bypass PCB or Open I/F PCB
Remedy Replace the Main Controller PCB 2 3. Replace the SDRAM at Main Controller PCB2
E747 7F00 00 Title Undetected error of the Image Process Chip R 4. Replace the Main Controller PCB2
Description Undetected error of the Image Process Chip R 5. Replace the HDD (replace the new encryption board)
Remedy Replace the Main Controller PCB 2 E747 011B 00 Title Error in Main Controller PCB2
E747 9F00 00 Title Detection shows that Sub Board O failed to be installed Description Error in Main Controller PCB2
Description Detection shows that Sub Board O failed to be installed Remedy 1. Check contact of ScanI/F cable. Check contact of the
Remedy Check contact of the Sub Board O and the cable, or replace Bypass PCB or Open I/F PCB.Check contact of SDRAM at
-> Replace the Main Controller PCB 2 Main Controller PCB2.
E747 BF00 00 Title Detection shows that Sub Board O failed to be installed 2. Replace the Bypass PCB or Open I/F PCB
3. Replace the SDRAM at Main Controller PCB2
Description Detection shows that Sub Board O failed to be installed
4. Replace the Main Controller PCB2
Remedy Check contact of the Sub Board O and the cable, or replace
5. Replace the HDD (replace the new encryption board)
-> Replace the Main Controller PCB 2
E747 DF00 00 Title Undetected error of Image Process Chip S
Description Undetected error of Image Process Chip S
Remedy Check contact of ScanI/F cable --> Replace
-> Replace the Main Controller PCB 2
7-86
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7-87
code code
E747 011A 00 Title Error in Main Controller PCB2 E747 031B 00 Title Error in Main Controller PCB2
Description Error in Main Controller PCB2 Description Error in Main Controller PCB2
Remedy 1. Check contact of ScanI/F cable. Check contact of the Remedy 1. Check contact of ScanI/F cable. Check contact of the
Bypass PCB or Open I/F PCB.Check contact of SDRAM at Bypass PCB or Open I/F PCB.Check contact of SDRAM at
Main Controller PCB2. Main Controller PCB2.
2. Replace the Bypass PCB or Open I/F PCB 2. Replace the Bypass PCB or Open I/F PCB
3. Replace the SDRAM at Main Controller PCB2 3. Replace the SDRAM at Main Controller PCB2
4. Replace the Main Controller PCB2 4. Replace the Main Controller PCB2
5. Replace the HDD (replace the new encryption board) 5. Replace the HDD (replace the new encryption board)
E747 0119 00 Title Error in Main Controller PCB2 E747 031A 00 Title Error in Main Controller PCB2
E747 021B 00 Title Error in Main Controller PCB2 E747 0319 00 Title Error in Main Controller PCB2
E747 021A 00 Title Error in Main Controller PCB2 E747 041B 00 Title Error in Main Controller PCB2
7-87
7
7-88
code code
E747 051D 00 Title Error in Main Controller PCB2 E747 0619 00 Title Error in Main Controller PCB2
E747 051C 00 Title Error in Main Controller PCB2 E747 0618 00 Title Error in Main Controller PCB2
E747 051B 00 Title Error in Main Controller PCB2 E747 071B 00 Title Error in Main Controller PCB2
E747 061B 00 Title Error in Main Controller PCB2 E747 071A 00 Title Error in Main Controller PCB2
7-88
7
7-89
code code
E747 0719 00 Title Error in Main Controller PCB2 E747 0818 00 Title Error in Main Controller PCB2
E747 0718 00 Title Error in Main Controller PCB2 E747 091B 00 Title Error in Main Controller PCB2
E747 081B 00 Title Error in Main Controller PCB2 E747 091A 00 Title Error in Main Controller PCB2
E747 081A 00 Title Error in Main Controller PCB2 E747 0919 00 Title Error in Main Controller PCB2
7-89
7
7-90
code code
E747 0A1B 00 Title Error in Main Controller PCB2 E747 0B1A 00 Title Error in Main Controller PCB2
E747 0A1A 00 Title Error in Main Controller PCB2 E747 0B19 00 Title Error in Main Controller PCB2
E747 0A19 00 Title Error in Main Controller PCB2 E747 0B18 00 Title Error in Main Controller PCB2
E747 0A18 00 Title Error in Main Controller PCB2 E747 0C1B 00 Title Error in Main Controller PCB2
E747 0B1B 00 Title Error in Main Controller PCB2 E747 0C1A 00 Title Error in Main Controller PCB2
7-90
7
7-91
code code
E747 0C19 00 Title Error in Main Controller PCB2 E747 0E0E 00 Title Error in Main Controller PCB2
E747 0C18 00 Title Error in Main Controller PCB2 E747 0E0D 00 Title Error in Main Controller PCB2
E747 0D17 00 Title Error in Main Controller PCB2 E747 0E0B 00 Title Error in Main Controller PCB2
E747 0E17 00 Title Error in Main Controller PCB2 E747 0E09 00 Title Error in Main Controller PCB2
E747 0E0F 00 Title Error in Main Controller PCB2 E747 0E08 00 Title Error in Main Controller PCB2
7-91
7
7-92
code code
E747 0E07 00 Title Error in Main Controller PCB2 E747 0F18 00 Title Error in Main Controller PCB2
E747 0E06 00 Title Error in Main Controller PCB2 E747 0F17 00 Title Error in Main Controller PCB2
E747 0E05 00 Title Error in Main Controller PCB2 E747 0F0F 00 Title Error in Main Controller PCB2
E747 0F1B 00 Title Error in Main Controller PCB2 E747 101B 00 Title Error in Main Controller PCB2
E747 0F19 00 Title Error in Main Controller PCB2 E747 101A 00 Title Error in Main Controller PCB2
7-92
7
7-93
code code
E747 1019 00 Title Error in Main Controller PCB2 E747 110E 00 Title Error in Main Controller PCB2
E747 1018 00 Title Error in Main Controller PCB2 E747 110D 00 Title Error in Main Controller PCB2
E747 100F 00 Title Error in Main Controller PCB2 E747 1208 00 Title Error in Main Controller PCB2
7-93
7
7-94
code code
E747 1204 00 Title Error in Main Controller PCB2 E747 221F 00 Title Error in Main Controller PCB2
E747 1203 00 Title Error in Main Controller PCB2 E747 221C 00 Title Error in Main Controller PCB2
7-94
7
7-95
code code
E747 221E 00 Title Error in Main Controller PCB2 E747 2219 00 Title Error in Main Controller PCB2
7-95
7
7-96
code code
7-96
7
7-97
code code
E747 381F 00 Title Error in Main Controller PCB2 E747 3A06 00 Title Error in Main Controller PCB2
E747 381B 00 Title Error in Main Controller PCB2 E747 3A02 00 Title Error in Main Controller PCB2
E747 3906 00 Title Error in Main Controller PCB2 E747 3A01 00 Title Error in Main Controller PCB2
E747 3902 00 Title Error in Main Controller PCB2 E747 3C00 00 Title Error in Main Controller PCB2
E747 3901 00 Title Error in Main Controller PCB2 E747 3D00 00 Title Error in Main Controller PCB2
7-97
7
7-98
code code
E747 3F01 00 Title Error in Main Controller PCB2 E747 3F06 00 Title Error in Main Controller PCB2
E747 3F02 00 Title Error in Main Controller PCB2 E747 3F07 00 Title Error in Main Controller PCB2
E747 3F03 00 Title Error in Main Controller PCB2 E747 4000 00 Title Error in Main Controller PCB2
E747 3F04 00 Title Error in Main Controller PCB2 E747 421F 00 Title Error in Main Controller PCB2
E747 3F05 00 Title Error in Main Controller PCB2 E747 421E 00 Title Error in Main Controller PCB2
7-98
7
7-99
code code
7-99
7
7-100
code code
E747 5619 00 Title Error in Main Controller PCB2 E747 581F 00 Title Error in Main Controller PCB2
7-100
7
7-101
code code
E747 5902 00 Title Error in Main Controller PCB2 E747 5C00 00 Title Error in Main Controller PCB2
E747 5901 00 Title Error in Main Controller PCB2 E747 5D00 00 Title Error in Main Controller PCB2
E747 5A06 00 Title Error in Main Controller PCB2 E747 5F00 00 Title Error in Main Controller PCB2
7-101
7
7-102
code code
E747 5F03 00 Title Error in Main Controller PCB2 E747 6000 00 Title Error in Main Controller PCB2
E747 5F04 00 Title Error in Main Controller PCB2 E747 621F 00 Title Error in Main Controller PCB2
E747 5F05 00 Title Error in Main Controller PCB2 E747 621E 00 Title Error in Main Controller PCB2
E747 5F06 00 Title Error in Main Controller PCB2 E747 621D 00 Title Error in Main Controller PCB2
E747 5F07 00 Title Error in Main Controller PCB2 E747 621C 00 Title Error in Main Controller PCB2
7-102
7
7-103
code code
7-103
7
7-104
code code
E747 651F 00 Title Error in Main Controller PCB2 E747 6B1D 00 Title Error in Main Controller PCB2
E747 651D 00 Title Error in Main Controller PCB2 E747 6B1A 00 Title Error in Main Controller PCB2
E747 651C 00 Title Error in Main Controller PCB2 E747 6B19 00 Title Error in Main Controller PCB2
E747 6A1F 00 Title Error in Main Controller PCB2 E747 6B17 00 Title Error in Main Controller PCB2
E747 6B1F 00 Title Error in Main Controller PCB2 E747 6C1F 00 Title Error in Main Controller PCB2
7-104
7
7-105
code code
E747 6C1E 00 Title Error in Main Controller PCB2 E747 741E 00 Title Error in Main Controller PCB2
E747 6F1F 00 Title Error in Main Controller PCB2 E747 751F 00 Title Error in Main Controller PCB2
E747 711F 00 Title Error in Main Controller PCB2 E747 751C 00 Title Error in Main Controller PCB2
E747 721F 00 Title Error in Main Controller PCB2 E747 751B 00 Title Error in Main Controller PCB2
E747 741F 00 Title Error in Main Controller PCB2 E747 7C00 00 Title Error in Main Controller PCB2
7-105
7
7-106
code code
E747 7D00 00 Title Error in Main Controller PCB2 E747 9118 00 Title Error in Main Controller PCB2
E747 851F 00 Title Error in Main Controller PCB2 E747 9116 00 Title Error in Main Controller PCB2
7-106
7
7-107
code code
E747 951B 00 Title Error in Main Controller PCB2 E747 A51D 00 Title Error in Main Controller PCB2
E747 951A 00 Title Error in Main Controller PCB2 E747 A51C 00 Title Error in Main Controller PCB2
E747 9C00 00 Title Error in Main Controller PCB2 E747 B118 00 Title Error in Main Controller PCB2
E747 A000 00 Title Error in Main Controller PCB2 E747 B117 00 Title Error in Main Controller PCB2
E747 A51F 00 Title Error in Main Controller PCB2 E747 B116 00 Title Error in Main Controller PCB2
7-107
7
7-108
code code
E747 B115 00 Title Error in Main Controller PCB2 E747 C000 00 Title Error in Main Controller PCB2
E747 B114 00 Title Error in Main Controller PCB2 E747 C51F 00 Title Error in Main Controller PCB2
E747 B51B 00 Title Error in Main Controller PCB2 E747 C51D 00 Title Error in Main Controller PCB2
E747 B51A 00 Title Error in Main Controller PCB2 E747 C51C 00 Title Error in Main Controller PCB2
E747 BC00 00 Title Error in Main Controller PCB2 E747 C51B 00 Title Error in Main Controller PCB2
7-108
7
7-109
code code
E747 C51A 00 Title Error in Main Controller PCB2 E747 D619 00 Title Error in Main Controller PCB2
E747 C519 00 Title Error in Main Controller PCB2 E747 D618 00 Title Error in Main Controller PCB2
7-109
7
7-110
code code
E747 DC00 00 Title Error in Main Controller PCB2 E748 2023 00 Title Error in access of Main Controller PCB 2
Description Error in Main Controller PCB2 Description Unable to initialize the memory DDR2-SDRAM on the Main
Remedy 1. Check contact of ScanI/F cable. Check contact of the Controller PCB 2.
Bypass PCB or Open I/F PCB.Check contact of SDRAM at Remedy 1. Clean the terminal of the DDR2-SDRAM , and disconnect
Main Controller PCB2. and then connect it.
2. Replace the Bypass PCB or Open I/F PCB 2. Replace the DDR2-SDRAM.
3. Replace the SDRAM at Main Controller PCB2 E748 2024 00 Title Error in access of Main Controller PCB 2
4. Replace the Main Controller PCB2 Description CPU on the Main Controller PCB 2 fails to complete the
5. Replace the HDD (replace the new encryption board) initialization.
E747 DF01 00 Title Error in Main Controller PCB2 Remedy 1. Clean the terminal of DDR2-SDRAM, and remove and
Description Error in Main Controller PCB2 then install the DDR2-SDRAM.
Remedy 1. Check contact of ScanI/F cable. Check contact of the 2. Check power state of Main Controller PCB 2 and check
Bypass PCB or Open I/F PCB.Check contact of SDRAM at around the connector.
Main Controller PCB2. 3. Check power state of the Riser PCB and check around
2. Replace the Bypass PCB or Open I/F PCB the connector.
3. Replace the SDRAM at Main Controller PCB2 4. Replace the Main Controller PCB 2.
4. Replace the Main Controller PCB2 5. Replace the Riser PCB.
5. Replace the HDD (replace the new encryption board) 6. Replace the Main Controller PCB 1.
E748 2010 00 Title Error in Flash PCB E748 9000 00 Title System error
Description Unable to find the IPL (startup program). Description System error
Remedy Contact to the sales companies. Remedy Contact to the sales companies.
E748 2011 00 Title Error in Flash PCB E753 0001 00 Title Download Error
Description Unable to find the kernel. Description System Software Update Error
Remedy Contact to the sales companies. Error occurs when updating system software of uninstalled
E748 2012 00 Title Error in Flash PCB options
Description Unable to mount the Linux system at starting service mode, Remedy 1. Check the log to find where the download error has been
or there is no system start script. occurred.
Remedy Contact to the sales companies. FIN_C1 Staple Finisher-C1/Booklet Finisher-C1
E748 2021 00 Title Error in access of Main Controller PCB 2 IFN_A1 Inner Finisher-A1
G3CCB Super G3 FAX Board-AE1
Description Necessary H/W on the Main Controller PCB 2 is not found.
G3CCM Super G3 FAX Board-AE1
Remedy 1. Clean the terminal of the Main Controller PCB 2, and
When any of the above system software is displayed, check
disconnect and then connect it.
if the target option has been installed.
2. Clean the terminal of the Main Controller PCB 1, and
When the target option has not been installed:
disconnect and then connect it.
Turn OFF and then ON the main power supply to restore
3. Replace the Main Controller PCB 2.
(since there is no system software to be updated.).
E748 2022 00 Title Error in access of Main Controller PCB 2
When the target option has been installed:
Description Necessary H/W on the Main Controller PCB 2 is not found. Check if the accessory is correctly installed and if the target
Remedy 1. Remove and then insert the Main Controller PCB 1 and system software to be downloaded is for the installed option.
the Main Controller PCB 2 . Then download the appropriate system software again.
2. Replace the Main Controller PCB 1 and the Main
Controller PCB 2.
7-110
7
7-111
code code
E760 0001 00 Title Main Controller PCB 2 internal error E806 0001 05 Title Error in Delivery fan 2
Description Main Controller PCB 2 internal error Description 1. After the power of the Host Machine has been turned ON,
Remedy 1. Turn OFF and then ON the power. rotation of the fan was detected before turning ON the fan.
2. Remove and then reinstall the Main Controller PCB 2. 2. There is no rotation signal while the fan is rotating.
3. Disconnect and then connect the connector connected to Remedy 1. Check the fan harness (to see if the harness is caught,
the Main Controller PCB 2. disconnected or physically removed).
4. Replace the Main Controller PCB 2. 2. Replace the Pickup Feed Driver PCB (UN2).
E804 0000 00 Title Error in Power Supply Fan 3. Replace the Delivery Fan 2 (FM9).
Description Lock of the Power Supply Fan was detected E806 0002 05 Title Error in Secondary Transfer Exhaust Fan
Remedy 1. Check power distribution to the Fan. Description 1. After the power of the Host Machine has been turned ON,
2. Replace the Fan. rotation of the fan was detected before turning ON the fan.
E805 0000 05 Title Error in Fixing Heat Exhaust Fan 1 2. There is no rotation signal while the fan is rotating.
Description 1. After the power of the Host Machine has been turned Remedy 1. Check the fan harness (to see if the harness is caught,
ON, rotation of the Fixing Heat Exhaust Fan 1 (FM1) was disconnected or physically removed).
detected before turning ON the fan. 2. Replace the Pickup Feed Driver PCB (UN2).
2. There is no rotation signal while the Fixing Heat Exhaust 3. Replace the Secondary Transfer Exhaust Fan (FM8).
Fan 1 (FM1) is rotating. E807 0000 05 Title Error in Process cartridge fan (front)
Remedy 1. Check the Fixing Heat Exhaust Fan 1 (FM1) harness Description 1. After the power of the Host Machine has been turned ON,
(to see if the harness is caught, disconnected or physically rotation of the fan was detected before turning ON the fan.
removed). 2. There is no rotation signal while the fan is rotating.
2. Check the fuse of the Pickup Feed Driver PCB (UN2). Remedy 1. Check the fan harness (to see if the harness is caught,
3. Replace the Pickup Feed Driver PCB (UN2). disconnected or physically removed).
4. Replace the Fixing Heat Exhaust Fan 1 (FM1). 2. Replace the Relay Board.
E805 0001 05 Title Error in Fixing Heat Exhaust Fan 2 3. Replace the fan.
Description 1. After the power of the Host Machine has been turned E807 0001 05 Title Error in Process cartridge fan (rear)
ON, rotation of the Fixing Heat Exhaust Fan 2 (FM2) was Description 1. After the power of the Host Machine has been turned ON,
detected before turning ON the fan. rotation of the fan was detected before turning ON the fan.
2. There is no rotation signal while the Fixing Heat Exhaust 2. There is no rotation signal while the fan is rotating.
Fan 2 (FM2) is rotating. Remedy 1. Check the fan harness (to see if the harness is caught,
Remedy 1. Check the Fixing Heat Exhaust Fan 2 (FM2) harness disconnected or physically removed).
(to see if the harness is caught, disconnected or physically 2. Replace the Pickup Feed Driver PCB (UN2).
removed). 3. Replace the fan.
2. Replace the Feed Driver PCB. E808 0000 05 Title Error in Zero Cross
3. Replace the Fixing Heat Exhaust Fan 2 (FM2). Description Zero Cross failed to be detected for 50ms or more while the
E806 0000 05 Title Error in Delivery fan 1 fixing relay was ON.
Description 1. Failure in the Connect signal when the fan was turned Remedy 1. Replace the AC Driver (UN6).
OFF. 2. Check the cycle of the input voltage (failure in power-
2. Failure detected while the fan is rotating. peripheral area of the customer. Ask the customer to
Remedy 1. Check the fan harness (to see if the harness is caught, perform the power supply work).
disconnected or physically removed). E811 0000 05 Title Fuse cutoff error in Process Cartridge
2. Replace the Pickup Feed Driver PCB (UN2). Description Fuse cannot be cut off (disconnect) although it is tried to be
3. Replace the Delivery Fan (FM7). cut off.
2. Check the resistance value of the Fuse on Drum.
7-111
7
7-112
Ecode Detail Location Items Description
code
E811 0001 05 Title Error in 24V of the drum new/old detection.
Description Error in 24V of the drum new/old detection.
Remedy 1. Check the FUSE_5 on the Pickup Feed Driver PCB (UN2).
2. Replace the Pickup Feed Driver PCB (UN2).
E840 0000 05 Title Error in shutter for Fixing Edge Cooling Fan (if the HP failed
to be detected when the error occurred).
Description Failed to detect that the fan shutter has moved to the
specified position when moving the fan shutter from
anywhere other than the HP.
Remedy 1. Check the harness of the Shutter Motor (M27), the
Shutter HP Sensor (PS31) and the Shutter Position Sensor
(PS32) (to see if the harness is caught, disconnected or
physically removed).
2. Replace the Pickup Feed Driver PCB (UN2).
3. Replace the Shutter Motor, the Shutter HP Sensor or the
Shutter Position Sensor.
E880 0001 00 Title Error in Controller Fan
Description Fan lock of the Controller CPU cooling fan was detected
Remedy Check if the connector is connected.
If the connection was found OK, replace the Controller Fan
3 (FM13).
Description Riser PCB Fan was detected to be locked.
1 (FM11).
Description Riser PCB Fan was detected to be locked.
2 (FM12).
Description Fan lock of the HDD Cooling Fan was detected
It the connection is OK, replace the HDD Cooling Fan
(FM14).
T-7-7
7-112
7

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7 Error Code > Error Code > Error Code Details

Error Code E Detail Location Items Description

NOTE: After performing the above remedy work, go through

1. Check installation of the Developing Assembly and the

Remedy 1. The paper pushing plate home position sensor (PI14),

Replace the Main controller PCB.

Replace the Main controller PCB.

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