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Lisa Ozkan
Director, Operations & Product Strategy
Oracle Cloud Applications
16 November 2016
Welcome to Cloud! How to navigate through Updates How to prepare for Upgrades
Learn about your environments, and
get ready for your implementation
URL details for both the My Services Portal and your cloud
applications environment
Service
Administrator Responsible for management of Oracle Cloud Service
applications
Can see the services and resend welcome emails
Receives the welcome email with the environment
logins and URLs
Responsible for following the Action List and
instructions provided in the welcome email
Creates additional users and sets up security profiles
Responsible for adding other users or distribution lists
that need to receive downtime notifications
Uptime
Service Levels
Usage Statistics
Users system access according to
roles
Notifications affecting the
environment
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Notification Preferences
SMS
Email
Notifications Tab
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Quarterly Q Q Q
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(Mandatory) NONPROD PROD NONPROD
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Quarterly Q Q Q
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(Mandatory) NONPROD PROD NONPROD
Monthly M M M M
(Optional) Dec Dec Jan Jan
NONPROD PROD NONPROD PROD
Customers may request through SR to be placed on Monthly Update cadence for a period of time (My Services in
the future)
Deadline to submit request is 5 PM Pacific on Monday the week before 1st Friday of the month being requested
(no exceptions)
All environments for the customer is placed on Monthly Update cadence for the same duration (exceptions to
this rule requires approval)
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Feb May
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Weekly updates are applied to nonproduction environment first, and introduces additional weekly updates for rest
of the month, in addition to monthly updates for the rest of the quarter
Production environments receive the monthly update, the following month, and will receive additional monthly
updates for the rest of the quarter
Exceptions to these rules are handled on a case by case basis
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NON-PROD
Feb May
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M M
Mar Mar
NONPROD NONPROD
P2T WINDOW
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NONPROD NONPROD NONPROD NONPROD
P2T Go-Live
4/27 4/30
CONCURRENT
Q Q
Feb May
PROD
PROD PROD
M M
Mar Mar
PROD PROD
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IMPLEMENTING LIVE
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Update Scenario #2 (Live Customer)
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Q Q
NON-PROD
Feb May
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M M
Mar Mar
NONPROD NONPROD
P2T
3/29
Q Q
Feb May
PROD
PROD PROD
M M
Mar Mar
PROD PROD
LIVE
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Environment Refresh Requests
P2T T2T
Production to Test Test to Test
Submit refresh request at least 3-weeks in advance of the refresh date
Stay out of blackout period (for P2T)
Source and target environments must be at the same code level
Including language packs and optional products
Beware of concurrent maintenance, monthly or exception updates, and upgrades
Manual tasks required to migrate setup and other configurations from Non-
Production to Production
Not an automatic process that can be requested
Tools used include Setup and Maintenance Manager, File Based Loader
T2P Typically performed after User Acceptance Testing is completed and deploying to
production
Test to See Note 1308404.1 for more information on Configuration Package Migration and
Note 1510288.1 - Guidance for Managing Customizations in Oracle Cloud
Production Application Services: Flexfield Migration
For report migration see Note 1510577.1 - Guidance for Managing Customizations
in Oracle Cloud Application Services: Business Intelligence Migration and Note
1611612.1 - How To Migrate Financial Reporting Studio Reports From One Instance
To Another
For more on the content of new releases see Cloud Release Readiness Content (https://cloud.oracle.com/readiness and Document ID 2118019.1)
For information on logistics and customer responsibilities see Oracle Applications Cloud - Release Upgrade Planning (Document ID 2016981.1)
3. Latest 4. Deadline to
potential day for request P2T before
P2T before upgrade
upgrade
1. Production
2. Non-production
upgrade for a live
upgrade of a live
customer
customer
P2T Blackout
If upgraded to Old Release recently, may choose to upgrade at a later date, so that you
have time between 2 upgrades for testing and stabilization.
Optional - Request Monthly Updates till end of the Quarter including Go Live
Optional - Request staying on Concurrent Maintenance till the month before Go Live
Release Upgrades
Release Upgrade Planning Service Entitlements
Release Readiness Content Quick Reference to Service Entitlements Review
services that support & optimize your Cloud
Updates
Oracle Applications Cloud - Update Policy
Understand updates to your Cloud environment
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