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Modified:Jan 16, 2013 Type:TROUBLESHOOTING

In this Document

Purpose
Troubleshooting Steps
References

APPLIES TO:

Oracle Payables - Version 12.0.0 and later

Oracle E-Business Tax - Version 12.0 and later
Information in this document applies to any platform.

PURPOSE

The purpose of this troubleshooting guide is to help on collecting the

required information to troubleshooting eBTax issues and provide a summary
of the known patches & issues.

TROUBLESHOOTING STEPS

1. Patchset level

Run the following SELECT script:

select patch_level
from fnd_product_installations
where patch_level like '%<product>%';
For example:
select patch_level
from fnd_product_installations
where patch_level like '%AP%';

2. Form Version or Report version

 Run the following UNIX command:
cd $<product>_TOP/forms/US
strings -a <form executable name>* |grep -i '$Header'
or
cd $<product>_TOP/reports/US
strings -a <report executable name>* |grep -i '$Header'
For example:
cd $AP_TOP/forms/US
strings -a APXINWKB* |grep -i '$Header'

3. Packages versions

Run the following SELECT script:

SELECT owner
, name
, text
, SUBSTR( LTRIM(text)
, INSTR(lTRIM(text),' ',1,2 )+1
, INSTR(lTRIM(text),' ',1,4)-INSTR(LTRIM(text),' ',1,2 )-1
) filever
FROM all_source
WHERE line = 2
AND name IN
( 'AP_INVOICE_DISTRIBUTIONS_PKG'
, 'AP_INVOICE_LINES_PKG'
, 'AP_APPROVAL_PKG'
, 'AP_UTILITIES_PKG'
, 'AP_ETAX_SERVICES_PKG'
, 'AP_ETAX_UTILITY_PKG'
, 'AP_MATCHING_PKG'
, 'AP_MATCHING_UTILS_PKG'
, 'ZX_TDS_CALC_SERVICES_PUB_PKG'
, 'ZX_SRVC_TYP_PKG'
, 'ZX_API_PUB'
, 'ZX_TCM_PTP_PKG'
, 'ZX_TRL_PUB_PKG'
, 'ZX_TRL_MANAGE_TAX_PKG'
, 'ZX_VALID_INIT_PARAMS_PKG'
, 'ZX_GLOBAL_STRUCTURES_PKG'
, 'ZX_CHECK_REQUIRED_PARAMS_PKG'
, 'ZX_SECURITY'
, 'ZX_TRL_DETAIL_OVERRIDE_PKG'
, 'ZX_TRL_SUMMARY_OVERRIDE_PKG'
 , 'ZX_TDS_TAX_ROUNDING_PKG'
, 'ZX_DEFAULT_AUTOMATION_PKG'
, 'ZX_TCM_EXT_SERVICES_PUB'
, 'ZX_TDS_TAX_LINES_POPU_PKG'
, 'ZX_TDS_TAX_LINES_DETM_PKG'
, 'ZX_TDS_APPLICABILITY_DETM_PKG'
, 'ZX_ON_FLY_TRX_UPGRADE_AP_PKG'
, 'ZX_TRL_ALLOCATIONS_PKG'
, 'ZX_AP_TAX_CLASSIFICATN_DEF_PKG'
, 'ZX_TDS_TAX_LINES_POPU_PKG'
, 'ZX_AP_EXTRACT_PKG'
, 'ZX_AP_POPULATE_PKG'
, 'ZX_AR_EXTRACT_PKG'
, 'ZX_AR_POPULATE_PKG'
, 'ZX_NEW_SERVICES_PKG')
ORDER BY owner, name, text;

4. RDA/ACT script

Upload the results for the RDA/ACT diag script showing all the AP versions
of code at your site.
See Note.420427.1 Gen Ext/Pub All RDA Data Collection Test

5. IF the problem occurs in a form ==> Last query

Review and provide last query executed, as follows:

Login to the Oracle Applications.
Open the form where the problem occurs.
Reproduce the problem
Choose Help -> Diagnostics -> Examine
Select block=system and field=last query.
Upload the script that appears in the Value field.

6. Debug tax log file

Issue can arise either in a concurrent request (program) or in a form (on-

line process).
In both cases use MOS Note:1320736.1 and follow the suggested steps to
get this information.

7. IF the problem is in the invoice validation ==> WORKAROUND

a) Is the online invoice validation working? Can it be used as a

workaround?
b) Are you able to create the tax line manually? Can it be used as a
workaround?

8. IF it's a data problem ==> APLIST

Review the results for the APLIst diag script for the involved invoice(s)
See Note:419773.1 or Note:732163.1. Note:167000.1 can also help with
diagnostics.

9. IF it's a setup problem ==> Tax Setup Test

Review the results for the E-Business Tax Setup Test diag script
See Note:462877.1 or Note:732162.1. Note:167000.1 cna also help with
diagnostics. < a>10. Setup & Diagnostics

Note:462877.1 - eBTax Setup Test diag script (OA release 12.0.4-)

Note:732450.1 - eBTax Setup Test diag script (OA release 12.0.6+)
Note:732091.1 - Applications DBA RDA Data Collection Test
Note:1117544.1 - E-Business Tax (EBTax) Information Center
Note:1320736.1 - R12: How To Get The FND Debug Log For On-Line Processes
And For Concurrent Requests

11. Known Issues

Note:744185.1 - eBusiness Tax Release 12 Error Messages: Causes and

Actions
Note:1288314.1 - Tax Unhandled Errors Presentations and Solutions
Note:1305895.1 - Known Issue in EBTax Reporting
Note:1316316.1 - EBTax Data Corruption Issues & Recommended Solutions
Note:1082172.1 - Overview and Basic Troubleshooting of Tax That Does Not
Calculate in R12 E-Business Tax (EBTAX)
Note:1152123.1 - R12 E-Business Tax/Payables Data-Fixes: Cause and action
to handle ZX_LINES_SUMMARY_U1 issue
Note:1323750.1 - EBTax Known Data Corruption Issues and Recommended
Solutions

12. Recommended Patches

Note:954704.1 - EBS: R12.1 Oracle Financials Recommended Patch Collection

(RP