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Document #: TS-0004
Control of Non-Conforming Product Procedure Version#: 02
1. Purpose
To define the process for controlling non-conforming product found during the
manufacturing process or returned by a customer.
2. Scope
This procedure applies to all non-conforming products for Technical Services at all
locations.
3. Definitions
Non-conforming product Product is considered non-conforming when it is in any
way different from the specified product and/or approved sample.
4. Responsibilities
Quality Assurance Project Manager Responsible for implementing and
maintaining the non-conforming product control system, including maintaining
records.
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Technical Services
Document #: TS-0004
Control of Non-Conforming Product Procedure Version#: 02
5. Procedure
5.1 Identifying and Controlling Nonconforming Product
5.2 Disposition
5.2.3. In addition, the shop supervisor will determine if corrective action should
be taken to eliminate the cause of the non-conformance. Corrective
actions are documented on form TS-0022.
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Technical Services
Document #: TS-0004
Control of Non-Conforming Product Procedure Version#: 02
6. Quality Records
7. Quality Documents
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Technical Services
Document #: TS-0004
Control of Non-Conforming Product Procedure Version#: 02
8. Change Log
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