DINING PLATFORM OVERVIEW

RESERVATION, SEATING + GUEST MANAGEMENT

 BETTER SERVICE IS THE BOTTOM LINE.

A front-of-house (FOH) and client relationship management

(CRM) platform for the restaurant industry, providing reservation,
seating and client database software that drives revenue and
exceptional customer service.

COPYRIGHT*2016*SEVENROOMS,*INC.*

2016 SEVENROOMS INC. All rights reserved.

SELECT PARTNERS

2016 SEVENROOMS INC. All rights reserved.

TESTIMONIALS

DEAN TSAKANIKAS
Director of Hospitality, LDV Hospitality
SevenRooms innovative software has changed the way we do business in our restaurants. This is the first
time a company has hit the mark with technology that is built with the operator in mind every other system
looks like pen and paper in comparison! Its powerful and intuitive, providing a seamless experience for both
our front of house and kitchen staff, with features that are vital to provide an exceptional experience to our
guests time after time. Implementing this throughout the LDV portfolio was a no brainer, and we can now
capture rich data on our guest that is shared across all our properties. No one else has come close to the high
standards of SevenRooms product!

ZACH CHODOROW
Owner, China Grill Management
As the operator of several restaurants, both large and small, it's crucial for me to understand our guests on a
deep level across all ourlocations, especially with the high-volume, fast-paced restaurants in our portfolio.
It's critical that our technology runs smoothly, enhancing the guest experience, not detracting from
it. SevenRooms not only provides me with rich data into our guests, but also has seamless mobile tools to
easily view this information (and put a reservation in the books) from anywhere in the world. The addition of
SevenRooms has allowed us to gain detailed information on our patrons, from itemized POS data and CRM
tracking, to data-focused marketing tools, ensuring we always know (and learn more about) our guests.

JACQUELINE FOLACCI
Service Director, Fowler & Wells Crafted Hospitality

Using SevenRooms is a no-brainer for any property. All restaurant openings are tough, especially when using
a new technology platform which requires staff training and adoption. We had a seamless onboarding
experience with SevenRooms, from the support they provided in the initial roll out, to customizing the
platform for our property. The efficiency and transparency of SevenRooms has allowed our matreds and
managers to provide high-touch service through rich data and insights, making our opening a huge success.
Additionally, the concierge portal has been essential in providing our partners at The Beekman Hotel the
ability to quickly and easily book reservations for hotel guests. We couldn't be happier to have SevenRooms
as our technology partner.
2016 SEVENROOMS INC. All rights reserved.
SEVENROOMS PLATFORM

2016 SEVENROOMS INC. All rights reserved.

PLATFORM FEATURES

2016 SEVENROOMS INC. All rights reserved.

RESERVATION MANAGEMENT
Simple user interface for finding reservation availability, seamlessly Revenue forecasting on a nightly, weekly and monthly basis
linking to client profiles to keep your team in sync Grid view connects directly with CRM, for a color-coded
Edit reservations and client profiles easily within the platform snapshot of service to optimize table revenue & management

2016 SEVENROOMS INC. All rights reserved.

CLIENT RELATIONSHIP MANAGEMENT + GUEST PROFILES
Rich profiles with 360 client view, visible across all Track cancellations, no-shows and final spends on each
individual and sister properties reservation
Full reservation and client profile details visible to as many Searchable customized tags for VIP and regular client
(or as few) people as you give access preferences

2016 SEVENROOMS INC. All rights reserved.

FRONT-OF-HOUSE + FLOOR MANAGEMENT
Seamlessly manage reservation book, walk-ins, future reservations, waitlist and cover flow , even if the Wi-Fi goes down

Real-time syncing keeps your team on the same page with whats happening on the floor (e.g. meal status, server sections, duration)

Custom-designed
floorplan with multi-room
and layout capabilities

View where all of your

clients, VIP's & regulars
are seated with a quick
glance

Intelligent floorplan and

seating allows hosts to
easily assign and reassign
reservations to tables,

2016 SEVENROOMS INC. All rights reserved.

REAL-TIME POS INTEGRATION

Track detailed spend

down to the itemized level
at each table for up-to-
the-second revenue
management

Receive real-time alerts

based on POS order
entries (e.g. Receive alert
when customer orders wine
over $200)

Automate end-of-night
spend reporting to
eliminate manual entry
and human error

Access data through

multiple devices

Proactively service clients

and optimize service
touch points while
increasing spend

2016 SEVENROOMS INC. All rights reserved.

iPHONE APP
Manage and create reservations, view floorplans Track individual, real-time spend data through POS
and monitor guest experience while on the go integration, automatically captured on guest profiles

2016 SEVENROOMS INC. All rights reserved.

CLIENT DATABASE
Quickly look up individual clients and VIP profiles to assist with reservation booking, providing a premium experience while
in-service, individual marketing initiatives and more available via iPad, iPhone and web

2016 SEVENROOMS INC. All rights reserved.

CUSTOMER SEGMENTATION + FILTERING
Offers the ability to segment and target customers on a high-level based on personalized tags and preferences

Provides rich, actionable client data to not only get customers to return, but drive revenue at the venue

2016 SEVENROOMS INC. All rights reserved.

EMAIL CAPABILITIES

INTERNAL

Provides venues with pre- and post-

shift status summaries for relevant
team members, highlighting
reservations, incoming VIPs and more

Shows a quick snapshot of the

upcoming service, with relevant client
notes and preferences (including total
spend when linked with POS systems)

EXTERNAL

Branded emails make client

confirmations as simple as a click of a
button, with all reservation details laid
out in an easy-to-read format

Information can include location,

reservation time, notes from the
restaurant and more

Automated Staff Summary! Branded Confirmation Emails !

2016 SEVENROOMS INC. All rights reserved.

REQUEST INBOX
Track inbound client reservation requests and conversations
in one place, increasing conversion rates
Book, offer and convert requests to reservations directly
from within the message
Prioritizes seamless client experience through employee
accountability, showing history and response times
Automatically link requests to existing client profiles, or
create a new client profile for first-time diners

2016 SEVENROOMS INC. All rights reserved.

WAITLIST + SMS
Fully-customizable text messages provide endless upsell opportunities while seamlessly connecting to the reservation book,
ensuring guests are always kept in the loop

2016 SEVENROOMS INC. All rights reserved.

STATUS CHANGE
Customize table status changes to match up with pre-existing colors and styles, ensuring a smooth transition for restaurant teams

2016 SEVENROOMS INC. All rights reserved.

BOOKING WIDGET
White label widget offers the option to book and/or request Data capturing that connects with your CRM system
reservations with a direct drop into a venues website and auto-fills client profiles
Linking to request inbox to seamlessly book reservation requests Widget customization provides endless upsell
for dining or private events opportunities for venues

2016 SEVENROOMS INC. All rights reserved.

REPORTING
Enterprise-level automated and custom reporting keeps your team on the same page every day, with strict permissions for access
and exporting

2016 SEVENROOMS INC. All rights reserved.

 A L E X A PA R I S E L L A
Senior Account Executive
alexa@sevenrooms.com
C O N T A C T

O 212 242 5607 / M 201 602 6693

SEVENROOMS
127 W. 24th Street, Fifth Floor
New York, New York 10011
access@sevenrooms.com
O 212 242 5607 / F 212 981 9605
www.sevenrooms.com

2016 SEVENROOMS INC. All rights reserved.