EXECUTIVE

SUMMARY
1.0 Executive Summary
Fleur Manicure and Pedicure Service Online provide services for beauty care. Our main
objectives are to become the best manicure and pedicure services through online that give the
best services in Klang Valley. This service are plan to distinguishing itself from other
competitors and provide a good quality services because we have our design for designing
customer nails and we also willing to have our own page for customer create their own
design. We also make this service through online. Our companies will be a superior beauty
services that located in one of the most well know business centre in Bangsar. We choose
Bangsar because it located near with shopping mall, office building either government or
private sectors. So, mostly we target the people around there to get our great services and
enjoy our treatment. In addition, it will release their tension through our service and
treatment. The location also strategic for our team to go customers house in area Klang
Valley. Fleur Manicure and Pedicure Service Online well operate seven day a week under
experience management headed by our general manager Miss Nur Zafirah Binti Abdul
Murad. The company use an organizational structure base on function in organization. The
firm well have administration manager, marketing manager, operational manager and
financial manager. This structure creates, so our company have functional specialties to
perform the task. This document will show the needs that Fleur Manicure and Pedicure
Service Online need for a business to operate and change for success in area Klang Valley.
Anticipated financing is RM 10,000 for the total set up cost RM 150,000 with the RM 4917
to be use as operating budget in the first month. This financing will help to ensure that a
timely to start the business in order to take the advantage of our coming services outside from
Klang Valley. Repayment of the financing will be through cash flow of the business on a
scheduled basis. Estimated that Fleur Manicure and Pedicure Service Online will get the total
profit as much as RM 512,000 during the first year and will increase during the following
three years. Our primaries go office business to provide a service to the customers. Hence,
pricing will be set base on the objectives to get the reasonable profit and to ensure customer
to continue having our services in the future. Lastly, we emphasize to be place on friendly
services that will know only meet customers but exceed customers expectation.
 COMPANY
BACKGROUND
2.1 Business/Company background

Name of the business : Fleur Manicure and Pedicure Service Online

Business address : 2, Jalan Telawi 1, Bangsar Baru, 59100 Kuala Lumpur.

Correspondence Address : K11,B004,Bangsar,52900,Kuala Lumpur.

Telephone number : 017-6688899

Fax number : 06-32891112

E-mail address : Fluer_online@yahoo.com.my

Form of business : Private limited company

Main activities : Beauty services online

Date of commencement : 1/01/2012

Date of registration : 1/01/2012

Registration number : 1/01/2012

Initial (own) capital : RM10,000.00

Name of bank : CIMB Bank

Bank account number : 1257-0020489-55-3

2.1.1 PARTNERSHIP PARTICULAR

GENERAL MANAGER

Name of partner : Nur Zafirah Binti Abdul Murad

Identity card number of partner : 890213-14-5566

Permanent address of the company : 2, Jalan Telawi 1, Bangsar Baru, 59100 Kuala Lumpur.

Correspondence address : K11, B004, Bangsar, 52900, Kuala Lumpur.

Website address : www.fleur_online.com.my

E-mail address : zafirah_fleur@yahoo.com

Telephone number : 011-7788998

Date of birth : 13/02/1989

Age : 26 years old

Marital status : Single

Academic qualifications : Diploma in International Business, Degree in Business Studies

Courses attended : Entrepreneurship Course Part I and II

Skills : Business management, basic accounting, and financial

Experience : 2 years as Accounting Manager in company Felissa Cosmetic

Present occupation : General Manager

Capital contribution : RM 5,000.00

ADMINISTRATIVE EXECUTIVE

Name of partner : Nur Azzey Shawani Binti Baharun

Identity card number of partner : 901121-08-3124

Permanent address of the company : 2, Jalan Telawi 1, Bangsar Baru, 59100 Kuala Lumpur.

Correspondence address : K11, B004, Bangsar, 52900, Kuala Lumpur.

Website address : www.fleur_online.com.my

E-mail address : azzey_fleur@yahoo.com

Telephone number : 017-5460978

Date of birth : 21 November 1990

Age : 25 years old

Marital status : Single

Academic qualifications : Diploma

Courses attended : Administration business

Skills : handle office management

Experience : working as admin at UITM for 3 years

Present occupation : Administration Manager

Capital contribution : RM 1,200.00

MARKETING EXECUTIVE

Name of partner : Khairah Binti Bosran

Identity card number of partner : 900430-08-5616

Permanent address of the company : 2, Jalan Telawi 1, Bangsar Baru, 59100 Kuala Lumpur.

Correspondence address : K11, B004, Bangsar, 52900, Kuala Lumpur.

Website address : www.fleur_online.com.my

E-mail address : khairah_fleur@yahoo.com

Telephone number : 0175508161

Date of birth : 30 April 1990

Age : 25

Marital status : Single

Academic qualifications : Degree

Courses attended : International Business

Skills : Make marketing analysis

Experience : Work with A few company in start-up their business

Present occupation : Marketing Manager

Capital contribution : RM 1,200.00

OPERATION EXECUTIVE

Name of partner : Nadia Binti Azman

Identity card number of partner : 890822-10-5422

Permanent address of the company : 2, Jalan Telawi 1, Bangsar Baru, 59100 Kuala Lumpur.

Correspondence address : K11, B004, Bangsar, 52900, Kuala Lumpur.

Website address : www.fleur_online.com.my

E-mail address : nadia_fleur@yahoo.com

Telephone number : 016-4267646

Date of birth : 22 August 1989

Age : 26 years old

Marital status : Single

Academic qualifications : Diploma

Courses attended : beauty and health

Skills : have the ability to choose good raw materials

Experience : teach student about beauty at Giatmara about 3 years

Present occupation : Operation manager

Capital contribution : RM 1,200.00

FINANCIAL EXECUTIVE

Name of partner : Nurul Adira Binti Abdul Talib

Identity card number of partner : 890328-08-5564

Permanent address of the company : 2, Jalan Telawi 1, Bangsar Baru, 59100 Kuala Lumpur.

Correspondence address : K11, B004, Bangsar, 52900, Kuala Lumpur.

Website address : www.fleur_online.com.my

E-mail address : adira_fleur@yahoo.com

Telephone number : 011-26485962

Date of birth : 28 March 1989

Age : 26 years old

Marital status : Single

Academic qualifications : Degree

Courses attended : Financial Banking

Skills : Handle all about the financial

Experience : Working at Maybank Company for 4 years

Present occupation : Financial manager

Capital contribution : RM 1,200.00

2.1.2 VISION, MISSION AND OBJECTIVE

VISION

Our vision is provide manicure and pedicure home services with affordable prices.

MISSION

To ensure that each customer receives prompt, professional, friendly and courteous

service and improves skills in future.

OBJECTIVES

To have every customer who comes through our doors leave impressed and feel fresh

by our services.

To serve a large group of customers by providing an excellent service with affordable

price.

To maintain a clean, comfortable and well maintained premise for our customers and

staff.
2.2 BUSINESS GOALS OF THE PROJECT

Name of the company

Fleur Manicure and Pedicure Service Online

Nature of business

Fleur Manicure and Pedicure Service Online is a private company

that focuses on beauty care.

Product or service you will sell

The main ideas for this business are because nowadays people are
busy working and no time to taking care of their nails especially go
to spa for manicure and pedicure. It will give advantage to our
company because we provide home services for manicure and
pedicure and customer also can contact us directly or through online
website.

Location of business

Fleur Manicure and Pedicure are located at Bangsar. We choose this

location because it is strategic location that having all facilities such
as telecommunication and roadways. Other than that, this location
has sufficient parking lots.

Why does it promise to success?

We chose this business because nail care is a high demand in

beauty. We believe that we can compete with other competitors
around Klang Valley because our specialty are home service. We
also believe that our worker will give the best service to our
customers because they are well-trained worker.
2.2.1 WHAT IS POTENTIAL GROWTH

future plans for this business is to expand our services and open
more branches in Malaysia. Besides that, we also hope that we can
get full support from government and non-government associations
to make our service well-known in future. The most important, we
will try to maintain the price of our service and also want to have
our own academy training to train people how great to do manicure
and pedicure by their own and how to generate the income by doing
manicure and pedicure home services through direct and online.
2.3
GENERAL MANAGER
NUR ZAFIRAH BT ABDUL MURAD

MANAGEMENT PROFILE

Our management structure is based on function. Below is the organizational structure in our
business.

Organizational structure of FLEUR MANICURE AND PEDICURE

ADMINISTRATIVE FINANCIAL
EXECUTIVE EXECUTIVE

NUR AZZEY NURUL ADIRA BT

SHAZWANI BT ABDUL TALIB
BAHARUN
MARKETING OPERATION
EXECUTIVE EXECUTIVENIGHT SHIFT
DAY SHIFT

KHAIRAH BT BOSRAN3 WORKERS

NADIA BT AZMAN 3
ADMINISTRATIVE
PLAN
ADMINISTRATIVE EQUIPMENT

The table below shows the list of administrative equipment. There are important to facilitate

our layout planning and budget considerations.

TOTAL COST
ITEMS QUANTITIY PRICE/UNIT (RM)
(RM)

Office Furniture
3 sets 250.00 750.00
- File rack
1 set 300.00 300.00
- Fans

- Telephone And
1 set 110.00 150.00
Fax Machine

- Chairs
5 sets 20.00 100.00

Office Equipment

- Computer 2 set 6000.00 12,000.00

TOTAL 13,300.00
ADMINISTRATIVE BUDGET

All costs under every section of the business plan will be summarized under the relevant

section. We have divided it into 3 major categories: fixed asset expenses, monthly expenses

and other expenses.

FIXED ASSETS MONTHLY OTHER

ITEMS
EXPENSES (RM) EXPENSES (RM) EXPENSES (RM)

Administrative
13,300
equipment

Rental (premise) 9,000.00

Insurance (premise) 1,500.00

Utilities bills 1500.00

Patty Cash 200.00

Registration and
200.00
Licences

TOTAL 13,300.00 12,200.00 200.00

TOTAL ADMINISTRATIVE BUDGET = RM 25,700.00

MARKETING
PLAN
3.1 MARKET RESEARCH

Fleur Manicure and Pedicure is a company which run a business that serve a service. Firstly,
we have identified that nowadays people getting busy until they cannot think about their nail
cares. Our market research involved asking 40 people in the centre of Bangsar a series of
questions relating to our business idea. This includes both, people who have a time to go to
mani-padi shop and those who dont. This is to ensure we get a broad and diverse range of
views relating to our business. We also tried to question different types of workers. Again,
this is to ensure we get a broad range of opinions when carrying out our market research. Our
market research has shown that 60% of the worker has no time to take care of their nail.
Since, we found that percentage of beauty care serve mani-pedi service through home to
home is low, so we come out with idea to make home service. We believe that people will
interesting with our products because of the services that will provided.

3.2 MARKET ANALYSIS

3.2.1 Demographic / Geographic / Psychological Segmentation

Our market segmentation for working people who are value time and our
market also concentrating designed for those that need a fast and easy service. Besides
that, our application also based on what people needs and to ensure customer health.

3.2.2 Target Market

Our company using total target approach, this means that for our company
everyone is a potential customer, as they have similar needs and wants. Based on the
 demographic segmentation, our company are targeting to market our services based
on 18 to 50 years old. On top of that, on the topic of nationality segmentation, our
company targets are all women and working people in Malaysia. Other than that,
based on social class, our company target is customer that has middle high income. In
addition, according to geographic segmentation, our company is targeting the
customer that live in middle and elite town such as Kuala Lumpur, Subang Jaya,
Damansara, and many more. Furthermore, based on behaviour segmentation, our
company was target customer that like to appliance based on their own benefits as a
user of this applications. The market size focuses on Malaysian especially women.
Population in Malaysia is estimated women are more than man that are needed
services of Manicure and Pedicure. This will provide a total gross monthly income
increase every year for our business.

3.2.3 Benefits and value proposition

Our company has provided the best service for our customer. There is so many benefits that
our customer can get which is they can contact us through call or they can make an
appointment just through our online web page. For our value proposition, we really want to
help our customer to make their way getting easy. So we come up with home service mani-
pedi.

3.2.4 Business partner

For business prospering, our business get cooperation from Elianto. They agreed with our
term and condition, so they are our supplier.

3.2.5 Business competitors

Besides that, it is very important for Fleur Manicure & Pedicure Online to
identify our competitors. Competitors refer to other businesses that offer similar
products or services.

COMPETITORS STRENGTHS WEAKNESSES

Bring a customized,
The Nail Parlour The price of services
therapeutic approach
is higher
to nail care.
 Nail techs gussy up
hands and feet with Service that they
Nails On You clipping, filing, and
provide is too slow
shaping before adding
on a colourful,
durable polish that
deflects chips.
All waxing products
Sommerset Nail used in the salon are Not in strategic
specially blended to
location
reduce redness and
pain. Best of all, it
contains vitamin E

3.2.6 SWOT Analysis

The definition of SWOT Analysis is the framework to identifying and

analysing the internal and external factors that have impact viability of a product,
place, project or person. Swot analysis is divided into 4 categories:

Strength
Uses modelling concepts to scanning information about business, data, and processes.
Increases reusability of components.
High modularization achieves a more flexible and maintainable system.
Quick initial reviews occur.
Encourages customer feedback.

Weaknesses
It can give a false impression of progress to users.
People are going to be the weak link in any security solution. We will make
sure our employees all understand the risks of mobile device use, know how to
identify secure and unsecure hot spots, and know what to look for in
fraudulent and malicious web sites, emails, and apps.

Opportunity
 Technology is understood.
New version of an existing product.
Porting an existing product to a new platform.
Helpful for developing similar type of software.
Excellent choice for systems requiring high reliability.
All requirements are known up-front.
Solution and technology are known.

Threat
Mobile security threats
Fleur Manicure & Pedicure Online needs to invest in a good platform that not
only provides protection against malware and phishing attacks but also
provide data protection. Solutions with data-loss prevention (DLP) technology
can be an effective way to control against files falling into wrong hands. VPN
capabilities can also help in securing and safeguarding data in transit. This can
be a good addition to the mobile security suite as it is necessary for mobile
business applications that pass sensitive and proprietary data between
themselves and corporate networks.

3.2.7 Seasonality issues and demand patterns

Fleur Manicure and Pedicure announced Seasonality as a key beauty trend. While the
calendar often shifts diets towards seasonal produce, Fleur research has found that the
seasons too are now defining beauty regimens around the world. Rather than simply using the
change of seasons as a reason to introduce colour stories or scents, beauty manufacturers are
increasingly introducing innovative products that offer through emotional effects of specific
weather conditions.

Furthermore, there are strong demands for mani-pedi launches that tap into the seasonality
trend, with 30 percent of Malaysian consumers claiming they would pay more for products to
protect their nail from damage. They claim to get the best service with affordable price.

3.4 Evaluation of Marketing

Tools to measure marketing effectiveness is firstly our company will look through customer
response. Customer response in all its varied forms can help us to determine what type of
reactions of our marketing creates. Surveys online and in person, general customer service
feedback and online commentary can all reveal what our customers think of your marketing
and which campaigns have the greatest impact. Simple questions like "How did you find out
about our seasonal sale?" can reveal which initiatives are reaching the customer and which
market segments are making purchases. Secondly, we use sales number to check our
marketing effectiveness. By sales number, we can see how many percentage that our sales
grow. Other than that, we can deduce that our current marketing plan is having some sort of
positive effect. Lastly, know our target audience which is talk directly to our specific target
market

Our company long term goals after 5 years can be measure by using SMART
principle which are Specific, Measurable, Achievable, Realistic and Time bound. We also
want to give the very best quality, durability and good satisfaction to our customers which in
line with the objective and goals of our company. Other than that, we also want to make our
company being a well-known company and expand our business to international level.

3.4.1 Sales Forecast

MONTH PRICE PER NO OF TOTAL GROSS SALES

SERVICE (RM) CUSTOMER (RM)
PER MONTH
January 150 500 75,000
February 150 550 82,500
March 150 570 85,500
April 150 630 94,500
May 150 650 97,500
June 150 690 103,500
July 150 700 105,000
August 150 730 109,500
September 150 760 114,000
October 150 750 112,500
November 150 860 129,000
December 150 900 129,000
TOTAL 8290 1 243 500

YEAR 1 YEAR 2 YEAR3

PRICE PER UNIT (RM) 150 150 150
TOTAL SALES UNIT 8290 9534 (increase 10,363
 by 15%) (increase by
25%)
TOTAL GROSS SALES (RM) 1 243 500 1 430 100 1 554 450

3.3 MARKET PLAN

Product

Our product is more to online services. We provide services in manicure and pedicure to
customers. By using sophisticated technology, we are able to allocate available resources and
produce our product efficiently. To maintain the effectiveness of services, there are several
rules that have to be followed by labours. The inspections also be implemented to ensure all
the labours have followed the rules. In the other side; we are strictly concern about
cleanliness environment during serve the services to the customer. It is to maintain health of
the customers. Furthermore, hygiene environment is one of our ethic rules while running our
business and we are committed to promote and attract our customers loyalty towards our
product. From that, we try to give services of manicure and pedicure through online. By
online, it can help our customers from having heavy traffic jammed and save their time to
come and get this service.

Place

Location for our business to serve the services through online and home service is around
Klang Valley. This place is located in the middle of Kuala Lumpur. Since our product is more
to online services, the customers need to make appointment first thru our website which is
they can choose the package and service that we provide before they can make a payment.

Price

In order to get the service, customer must pay a certain amount. That amount is called as
price. In setting our services price, we are using competition based on pricing concept and
making a comparison of quality offered. The price of our service in manicure and pedicure is
amount to RM150 to RM250 per services. The price is reasonable and affordable for every
customer from teenagers until working people. The total price are include service of polishing
or cleaning nail, nail colouring, and also charge of transportation to go to customer house for
every services provided. The customers also able to request their own design for service of
nail colouring, then the customer need to add on RM10 per design.

Promotion

Promotion is any coordinated effort taken to supplement the product, price and place
strategies in order to achieve marketing objectives. In Fleur Manicure & Pedicure, we make
promotion by using broacher, media social like Facebook and Instagram. Our business also
provide member card to the customer to ensure the customer enjoyed and satisfied with our
service. Other than that, we also make advertising through radio, newspaper, magazine and
billboard. We also open our own booth in event such as fashion show, beauty carnival and
many more. This help our customer get the information wisely and can promote our services.
 OPERATION
PLAN

4.1 LEGAL & LICENSING OF TECHNOLOGY

License

For applicants who want to open a beauty care shop , we are required to apply for a business

license and we have applied for a business license in accordance with the conditions laid

down by the Dewan Bandaraya Kuala Lumpur (DBKL). The business license would be

approve immediately right after application been made. Purpose of business licenses is to
ensure the applicants meet below condition is cleanliness of the business premises. It must

have a license if you want to start a business. To ensure that our customers can license

recognized.

However, a complete documents required by the Dewan Bandaraya Kuala Lumpur (DBKL)

should be attach along with the license application form such as business certificate of

registration, copy of location plan, advertising license application, applicants image and copy

of identity card applicant.

Permits

For our business, we do not need any permit application because we only recruit

Malaysian workers only and do not employ foreign workers for our business.

Regulations.

To start a business, there are some laws that must be followed such as clean nail material and

handling customer carefully.Workers have a clean and neat appearance .

4.2 BUSINESS PREMIES

We choose the right location for the business because a strategic location can contribute to the

success of our business. The wrong choice of location can cost lower sales and higher

operational cost. The chosen of the location is depends in several factors. A good location will

influence product selling because it will determine competitors, price and needs by the
customer. The reason why we choose this location because complete basic facilities such as

water, telephone, electricity and parking lot. Site of big business and close to city center.

Provide adequate resources employee. Complete infrastructure facilities.

Rent of premise

The rental of this premise affordable because the location is strategic that make us

interested to choose the locations. We are paying RM 9000.00 per month and RM1500.00

utilities which is matches with our budget.

Distance from customer

This is the most factors why we choose this location, it is because there are close to the city

center and other facilities such as shopping mall.

4.3 EQUIPMENT

This is the list of operation equipment. They are important to facilitate our layout planning

and budget considerations.

Items Cost (RM) Quantity Total cost (RM)

Furniture
Cashier machine 1 300.00 1 1300.00
Tables 200.00 3 600.00
Aircond 5 000.00 3 15000.00
Manicure Table 300.00 2 600.00
Pedicure Chair 120.00 4 480.00
15.00 10 150.00
Manicure Polish

50.00 10 500.00
Nail Electric Nail
Polisher
 Nail sticker 5.00 50 (per month) 250.00
Nail colouring 7.00 50 (per month) 350.00
Nail designing 7.00 50 (per month) 350.00
Nail polish 7.00 50 (per month) 350.00
Sofa 1500.00 3 4500.00
Total =19930.00

4.4 PROCESS FLOW CHART

Get customer from online use our own media social such as
Facebook or Instagram

Online customers they will choose all the variety of

package/service given on our media social.

Collect information from customer what they want from our

Maketosure
Start all stuffs
contact weretoready
suppliers andstuffs.
directly go as
to polish
customers
Get confirmation
services such as from want get
they customerstheto use
massage Such
or our services
polish nails
and take
or cleaning or a
and house.
colour nails.
deposit payment from
colouring customers
nails.
4.4 PREMISES DESIGN LAYOUT
4.4.1 THE SYMBOL FOR THE PROCESS FLOW CHART

Symbol Activity Description

 - Activity that modify, transform or give added
value to the input

Operation

- Transport activity occurs when materials are

transported from one point to another.

Transportation

- Activity that measure the standard or quality

Inspection

- Process is delayed because in process

materials are waiting for next activity

Delay

- Work in progress materials or finished or

finished product are stored in storage area.

Storage

Example: Materials are stored in storage area or

warehouse
4.4.2 OPERATION COST
i MANPOWER PLANNING

EPF
NO.OF MONTHLY SOSCO AMOUNT
POSITIONS CONTRIBUTION
STAFF SALARY (RM) (2%) (RM) (RM)
(13%) (RM)

Cashier 1 1500.00 195.00 30.00 1275.00

Worker 6 1200.00 156.00 24.00 6120.00

TOTAL 7 2700.00 351.00 54.00 = 7395.00

ii OPERATION BUDGET

ITEMS FIXED ASSETS MONTHLY OTHER EXPENSES

EXPENSES EXPENSES (RM)
(RM) (RM)
Operation equipment 19 930.00

Upkeep Motor
20 000.00
Vehicle

Rental 9000.00

Direct labor cost:

7395.00
remuneration

Utilities 1500.00

Insurance & road tax

1500.00
for van vehicles

TOTAL 39930.00 17895 1500.00

Total overall =59325.00

4.5 QUALITY CONTROL

Quality control is process of maintaining product quality by testing and fixed the error
according to company standard. Fleur Manicure and Pedicure has our own quality control
through testing process such as give free service follow by our customer request for colour,
design, etc. Before our product and service are marketed, we will make quality check in
advance to ensure our products and services quality are granted.

4.5 RISK AND CONTIGENCY

i COMPETITOR

NAME OF COMPANY SPECIALITY

THE NAIL PARLOUR
F142, 1st Floor,
1 Utama Shopping Centre,
Bandar Utama, Petaling Jaya.
NAILS ON YOU Nail techs gussy up hands
S-070, 2nd Floor,
Mid Valley Megamall,
Kuala Lumpur
SOMMERSET NAIL
19A 1st Floor, Jalan Dato the
Keramat
Keramat, 59100,
Kuala Lumpur.
Bring a customised,
therapeutic approach to nail
care
and feet with a clipping,
filing, and shaping before
adding on a colorful, durable
polish that deflects chips
All waxing products used in
salon are specially
blended to reduce redness
and pain. Best of all, it
contains vitamin E

4.5.1 HOW WE OVERCOME?

FLEUR MANICURE AND PEDICURE

We do an innovation that is we are doing a home to home service where we would attend to
your pedicure and manicure needs; massages and waxing included. There is a high demand
for nail spas in Malaysia as there are many nail spas coming up; but all of them are non-
mobile, making us a unique nail spa. No more getting stuck in traffic, no more having to get
dressed to impress.. you could be in your plain cloths, sitting back.. watching tE.. in the
comfort of your own space while our team work OUR magic on YOU!

ii FAULTY PRODUCT & CUSTOMER

Our company faced problems when our products are received from the supplier where
damaged. Besides that, some customers make a last minute cancellation.
 MANAGEMENT
PLAN

MANAGEMENT

Fleur have 5 Head of Director which is Nur Zafirah as General Manager, Nur Azzey
Shazwani as Administrator Manager, Khairah Bosran as Marketing Manager, Nadia Azman
as Operational Manager and Nurul Adira as Financial manager. We also hired 6 workers to
serve customers who come to our shop that located at Bangsar, Klang Valley. We choose
Klang Valley because as we know here has a lot of people and its very suitable with our
target market which is we target the busy people that have no time to pamper their self.

We decided to manage our company by ourselves. We trust each other because we

already have the certificate and strength. We work closely with our experienced and dedicated
affiliate team to constantly expanding our business horizon. We are trying hard to achieve our
company objectives.

We target our business will increase after 2 years operating. They will have their own
job which is we will separate them into 4 parts. First part will be cleaning part, second part
will be massage part, and lastly third part is colouring and designing. Another part is
receptionist which is they will key in the information from customers who come to our shop
and also customers who just call us to get the service.

Salary for staffs is RM 1,200 and will increase from year to year based on their
professionalism and also the attitude. The benefit that they will get from working with us is
the speciality and discount to having any service from our service. They just need to pay half
from the original price using their staff purchase. Our company also will send our workers to
training after 4 month contract and then continued to be a permanent staff. This is for
expanding their knowledge and improving their skills on designing. That was our
management planning for Fleur Manicure and Pedicure future.
FINANCIAL
PLAN
 Pro-Forma Cash Flow Statement

Year 1 Year 2 Year 3

Cash Inflow
Equity-Cash 100 000 0 0
Cash Sales 943 497 1 038 146 1 193 868
1 043
1 038 146 1 193 868
Total Cash Inflow 497
Cash Outflow
Marketing Expenditure:
Promotion 600 600 600
Operations Expenditure:
Raw Materials 62 666.4 65 799.72 69 089.71
Direct Labour 185 100 194 355 204 072.75
Operations Overheads 43 478.64 45 652.57 47 935.20
Administrative Expenditure:
Salaries & Wages 103 200 108 360 113 778
EPF & SOCSO 15 480 16 254 17 066.7
Hire purchase repayment:
Principal 3 999.96 3 999.96 3 999.96
Interest 999.96 999.96 999.96
Capital Expenditure:
FURNITURE 3860 0 0
Machinery & Equipment 27150 0 0
Pre-Operating Expenditure 1480 1300 1300

448 437 458

Total Cash Outflows 014.96 321.21 842.28
595 600 735
Cash Surplus (Deficit) 482.04 824.79 025.72
595 1 196
0
Beginning Cash Balance 482.04 306.83
595 1 196 1 931
Ending Cash Balance 482.04 306.83 332.55
 Pro Forma Income Statement
Year 1 Year 2 Year 3
Sales 943 497 1 038 146 1 193 868
Cost Of Sales 106 145.04 11 452.29 117 024.91
837
1 026 693.71 1 076 843.09
Gross Profit 351.96

Less: Operating Expenses

Marketing Expenses 600 600 600
Administrative Expenses 118 600 124 614 130 844.7
Depreciation Charges 10 202 10 202 10 202
Miscellaneous 1480 1300 1300
706
889 977.71 933 896.39
Operating Income 469.96

Less: Financing Expenses:

Interest On Hire Purchase 999.96 999.96 999.96

Net Profit Before Tax 705 470 888 977.75 932 896.43
 Pro Forma Balance Sheet
Year 1 Year 2 Year 3
Non Current Assets
Furniture 3088 2316 1544
Machinery & Equipment 21 720 16 290 10 860
Van Vehicle 16 000 12 000 8 000

Current Assets
185
479 534.92 683 607.63
Inventor of raw materials 179.96
595 1 196 1 931
Cash 482.04 306.83 332.55

1 706 2 635
821 470
Total Assets 447.75 344.18

Owners' Equity
Capital 100 000 100 000 100 000
1 594 2 527
705 470
Accumulated Profit 447.75 344.18

Long Term Liabilities

Hire Purchase 16 000 12 000 8 000

Total Owners Equity & 1 706 2 635

821 470
Liabilities 447.75 344.18
MILESTONES

As a new company set up, we have a target of its own. For the next three years after
operation this company on Manicure and Pedicure Online, our business was raised that we
will try to expand this service to many places such as Selangor, Perak and Negeri Sembilan.
Therefore, we need to add more employees to give service of manicure and pedicure to
customers in order to maintain the quality and quantity of services. In addition, we try to
provide training to employees to ensure employees can give the best service and customer
satisfaction with the service. It can also provide employment opportunities to people in need.

For the next five years, our company will expand more branches throughout Malaysia.
Furthermore we also added more services such as Sauna, beauty treatments and slimming
services. Customers can still book through online services and prices remained even this
service already served for five years along. Although the price was maintained, customers can
enjoy various benefits and discounts, especially for those had join membership. For the fifth
year and above, our company will increase more customers for each month by increase
advertising and introduce these services more widely and every gender may try this services.
CONCLUSION

It is not easy to start a business. We need to find that variety of information about
what service we want to produce, whether the service will give profit or loss. Besides that we
should take serious about our investor, supplier, competitor and many else to make sure our
operational later will be smoothly.

Furthermore, we should know the financial strategies that we should choose for our
business. Without a good strategy of planning, organizing, leading and controlling the
operation cannot operate smoothly.

So, we should make sure our client can accepted our service and make our services
one of the best they can find. For that, we will try make sure that our quality of the service
will be the best in future.