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The document outlines the evolution of total quality management (TQM) in four phases from the early 20th century to modern times. It shows how quality efforts progressed from end-of-line inspections to building quality into all processes, with a shift from appraisal to prevention. The final phase of TQM incorporates planning, doing, checking, and improving into all company operations and processes from beginning to end.
The document outlines the evolution of total quality management (TQM) in four phases from the early 20th century to modern times. It shows how quality efforts progressed from end-of-line inspections to building quality into all processes, with a shift from appraisal to prevention. The final phase of TQM incorporates planning, doing, checking, and improving into all company operations and processes from beginning to end.
The document outlines the evolution of total quality management (TQM) in four phases from the early 20th century to modern times. It shows how quality efforts progressed from end-of-line inspections to building quality into all processes, with a shift from appraisal to prevention. The final phase of TQM incorporates planning, doing, checking, and improving into all company operations and processes from beginning to end.