Error Loading Media - File Could No..

5/20/2017 "Error loading media: File could no...
| JW Player
SUPPORT (https://support.jwplayer.com)
UPGRADE (HTTPS://WWW.JWPLAYER.COM/PRICING/?
Search MENU

UTM_SOURCE=SUPPORT&UTM_MEDIUM=CTA&UTM_CAMPAIGN=SUPPORT%20NAV%20UPGRADE)
Join us at JWInsights! Register for our Free VideoConference in NYC

(HTTPS://WWW.JWPLAYER.COM/)
COMPANY
(https://www.jwplayer.com/insights/?src=16)
(HTTPS://WWW.JWPLAYER.COM/BLOG/)
BLOG
HOME (/) / EMBEDDING (/CUSTOMER/EN/PORTAL/TOPICS/601065-EMBEDDING/QUESTIONS) / (HTTPS://DEVELOPER.JWPLAYER.COM)
DEVELOPER
(HTTPS://DASHBOARD.JWPLAYER.COM/#/SUPPORT)
SIGN IN
"Error loading media: File could not be played" error in JW Player 6 while playing mp4 with
Chrome html5
JW Player Apr 04, 2014 09:06AM EDT
Hi,
I am not able to play mp4 le in Chrome with HTML5 mode in JwPlayer 6. But the same video is playing ne in
all other browsers with Flash. And IE 9 also it is working ne. But I am getting the error only in Chrome with
HTML5 in My windows Machine.
Machine Conguraiton:
Operation Systems: Windows 7,8
Browser : Chrome (Version 23.0.1271.95 m)
JwPlayer: Version 6
This is code I am used:
bc.. jwplayer("video_frame").setup({
logo: { le: '../Content/images/video_watermark_color.png', hide: 'false', position: 'top-left', linktarget:
'collaaj.com', margin: '10', over: '1', out: '0.8' },
le: 'https://collaajteststorage.s3.amazonaws.com/a6b8b5bc-9f5c-4c1e-8a43-e7522787c355/e3a30a3b-1700-
4646-a151-2afec1c93880.mp4',
height: 360,
width: 640,
stretching: "uniform",
"controlbar.idlehide": true,
events: {
https://support.jwplayer.com/customer/portal/questions/6062663--error-loading-media-file-could-not-be-played-error-in-jw-player-6-while-playing-mp4-with-chr 1/44
5/20/2017 "Error loading media: File could no... | JW Player
onPlay: function () {
AddView();
}
},
image: 'https://collaajteststorage.s3.amazonaws.com/a6b8b5bc-9f5c-4c1e-8a43-e7522787c355/e3a30a3b-
1700-4646-a151-2afec1c93880.jpg'
});
*Strong*My test url: http://dev.collaaj.com/Video/VideoPlayback?vid=2f9c2551-1cde-4f4e-8eeb-

0b5bbf822f17
Intresting part is video in "http://www.longtailvideo.com/jw-player/"...which is Jwplayer home page...in

chrome also giving the same error.
So I think there is bug in JwPlayer 6 fro Chrome????
100 Community Answers
(/customer/portal/questions/6067214/rate?rating=1) (/customer/portal/questions/6067214/rate?
rating=0)
Ethan Feldman JW Player Support Agent
Apr 04, 2014 10:36AM EDT rated : 0
I just opened your link in Chrome and it works ne. Did you solve the issue?
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 6

ON IE my player showing this error"Error loading player:

Flash version must be 10.0 or greater"
Url is :http://www.playeragencies.com
rating=0)
Apr 04, 2014 10:36AM EDT rated : -4
I just opened your link in IE. Works ne.
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 4
My player is working, except on Windows 7 Internet Explorer. Flash is up to date. any ideas?
http://www.eetwoodonsite.com/ppSD2/catalog.php?id=5
Works with Chrome and IE on XP, and Chrome on Win 7, but not Win 7 IE
get error loading media le could not be played
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 3
That's in an iframe, the source page is at

http://www.eetwoodonsite.com/a4m/samples.html
rating=0)
Apr 04, 2014 10:36AM EDT rated : 1
This works for me in IE9, Win7, but I would recommend updating to 6.1
http://account.longtailvideo.com/
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : -1
Thanks for your quick response. Ok, I updated 6.0 to 6.1, no change. That's weird that 6.0 would work
for you on Win 7 IE 9, It tried Win 7 IE 9 on 3 different computers. It only works on XP in IE 8 and
Chrome for me.
http://www.eetwoodonsite.com/a4m/samples.html
.
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 4
JW 5.9 works on Win7 IE9.

http://www.eetwoodonsite.com/a4m/samples5.9.html
But JW (6.0 or 6.1) doesn't seem to work in Win7 IE9. Am I missing something?
I don't like going backwards. JW 6 worked on iPhone too, but this is just Flash.
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 4
I have had these exact problems since purcashing JW player 6. Its a piece of crap. It boasts that it falls
back to the appropriate player type, ash, html5, download, for the browser, but it does no such thing.
Browsers it DOES NOT work on:
Windows 7 IE9
Windows XP IE7 and IE8
OSX Chrome
Windows XP Chrome
Ubuntu Chromium
This is a mega fail. I want my money back or any old version! We have a live site with paying customers.
This is unacceptable.
rating=0)
Apr 04, 2014 10:36AM EDT rated : -2
@Steve Your link has issues in HTML5 mode (Flash mode is ne), in IE9, because the videos mime
type is application/octet-stream, but it should be video/mp4. The reason this works in JW5 is
because the default rendering engine is Flash, but in JW6, the default mode is HTML5.
@Tyguy7 Please, provide a link.
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 3
I am having the same issue (the error) in Chrome when loading an mp4. The problem does not exist
with webm videos, but then I cannot play the video in IE. Is there any way to point Chrome to a webm
source and the other browsers to an mp4? Or alternatively, although not preferably, is it possible to
force Chrome to use ash?
My website is here:
http://bejank.com/Home.html
At the bottom of the page are three tiles under "Animations". The rst brings up a webm video (which
plays in Chrome), and the other two are mp4s (which don't play in chrome). There are no issues with
either format in Firefox (although the mp4 defaults to ash).
Thanks.
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 0
Never mind, I gured it out myself.

I deleted the source tag and added this:
bc.. sources: [{
le: "Videos/PingPong440blue.webm",
width: "100%",
height: "100%"
},{
le: "Videos/PingPong440blue.mp4",
width: "100%",
height: "100%"
}],
Why I think this works:

By putting webm rst, it causes Chrome, which can play both le types, to play it instead of the mp4,
while IE, which cannot play webm, defaults to mp4.
rating=0)
Apr 04, 2014 10:36AM EDT rated : -1
Glad you got it, thanks for sharing.
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : -1
hi guys,
my problem using this JWPlayer is I can't play the .v format in IE9.it shows "Error loading media: File
could not be played". i also have ask my friend to tested on IE10, and only voice of the video can
heard. but everything works ne for mp3 format..
anyone has the solution/suggestion?thank you.
rating=0)
Apr 04, 2014 10:36AM EDT rated : -1
Do you have a link?
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 0
actually i'm doing this on my server.
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 1
so now i got the answer.
the JWPlayer6 is not support for the latest ash player. thats why i just get to hear the voice only.
rating=0)
Apr 04, 2014 10:36AM EDT rated : -2
That is not correct. I use the latest version of Flash, JW6 works just ne. Check your video card drivers.
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 2
Ethan, you were correct. I had mp4 mime type set to be application/octet-stream in the .htaccess on
the server to force some le types to download instead of play in a browser. But, I don't need that, not
for every directory anyway. I removed that line and JW6.1 now also works in Win7 IE9. I never had this
problem before, but I wasn't using the playlist feature, which apparently calls the MP4 les differently
than the standard JW embed.
Thanks very much Ethan! I don't know if I ever would have gured that out on my own.
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 1
oh really?because i just test on my friend's laptop that have the latest ash player.but it didn't work. let
say, if it's really about my video card drivers..why is that?because i really don't know about the card
driver and what needed to be done of that's is the problem..
thank you Ethan for all the replies and suggestions. :))
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : -1
https://support.jwplayer.com/customer/portal/questions/6062663--error-loading-media-file-could-not-be-played-error-in-jw-player-6-while-playing-mp4-with-ch 10/44
@aqdoherty Can you see this video? http://www.eetwoodonsite.com/test This is an FLV using JW
6.1. I can see it in Win 7 IE 9. Do you have a URL of your video that doesn't work?
@Ethan LongTail - How did you know the mime type was my problem?
rating=0)
Apr 04, 2014 10:36AM EDT rated : -1
@Steve Np! I was able to tell by using Firebugs Net Panel :)
@aqdoherty It works for me as well?
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 0
I'm getting this same error here http://staging.usewheel.com in Windows 7 IE 9, then Windows 7
Firefox 12.0, is displaying a "download le" dialog when clicking play.
rating=0)
Apr 04, 2014 10:36AM EDT rated : 0
Should like you dont have Flash installed
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 2
I have very strange version of this problem (or probably this is a new problem).
In Chrome in Windows 8 my video starts ok, plays 4 seconds and than I get the message "Error loading
media: File could not be played".
In IE it gives the message immediately, without any playback.
The same video goes ok in Chrome/Firefox in Windows 7 on other computers.

Here is the video: http://www.d-ria.ru/video/test.htm
rating=0)
Apr 04, 2014 10:36AM EDT rated : 0
This works for me.?
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 0
Works? What conguration do you use? Chrome/Windows 8? And if yes then do you have any idea on
what can cause this problem? I checked it on two computers with Chrome/Windows 8 and had this
problem on both.
rating=0)
Apr 04, 2014 10:36AM EDT rated : -2
Yes, I checked a test PC in the ofce with Chrome/Win8. Maybe it has to do with your video card
drivers possibly?
rating=0)
JW Player User
Apr 04, 2014 10:36AM EDT rated : 1
Thank you, Ethan. Now I found that both these two computers cannot play video even from the home
page of your site. That is - cannot play any videos in JWPlayer, if it must be played in built-in mode,
within a page.
But both computers play any video without problems in VLCPlayer, if it played locally, or if VLCPlayer is
called by the browser (this took place in Firefox and Opera). And both computers have no problem
with youtube.
And they are from two different manufacturers. The only common thing I can see is that they use
Windows 8/Chrome.
Did you see the same situations before? I am stuck with this situation as I cannot imagine a problem
with card driver that stops working the only one program and lets all others to show video. Perhaps,
this is possible, but how can I x it then?
rating=0)
Apr 04, 2014 10:37AM EDT rated : -1
Np. I dont really know of issues like this, as our site is viewed a lot every day, and there not really many
reports of even videos on our site not working, though
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Thanks, Ethan
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Np
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Hi.
I have the same error as Kiran also i can't see the jwplayer homepage video on chrome, It gives me a
"Error loading media: File could not be played". Do you have any clues? a x?
When a put primary : "ash" it works on all browsers but i do not like ash. Does it get html5 player on
mibile browsers like tablets or mobiles although i put primary : "ash"?
I apologize for my poor english and thanks for your replies and help.
rating=0)
Apr 04, 2014 10:37AM EDT rated : 2
Do you have a link?
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Sorry, i can not give you a link because is under development, but it hapens also on longtailvideo
jwplayer homepage New York video on my Chromo. It's because i am so shoked. There are many
people that reported the same thing.
Can you please answer the question of the previous post? automatic HTML5 player on mobile browser
althought u wrote primary : "ash" on my code?
Again thanks for your time and help.
rating=0)
Apr 04, 2014 10:37AM EDT rated : 1
Sorry, that doesnt happen for me on our site.
Of course it will play HTML5 on mobile, Flash isnt supported on mobile, so it is going to ash, then
failing back to html5
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 0
When viewing this site in Internet Explorer 9 I get "Error loading media:" when attempting to play the
video. However, if I change to Compatibility Mode the video will play normally.
http://dev.vireoinvestments.com/ash.htm
rating=0)
Apr 04, 2014 10:37AM EDT rated : -1
Make sure your server has the MP4 MIME TYPE set.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : -1
It is. I've already set it before I made the test page.
The server is Windows Server 2008 and IIS7.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 0
Do you need to emulate IE8?

have you tried without using this meta?
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Your MIME TYPE is actually slight incorrect.
It is video/mpeg
It needs to be video/mp4
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Quite right. I changed it as you suggested and the video loads and plays in standard IE9 browser
format. Thank you.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Ii also need help!!! When I open it has the error thing and I'm on my itouch :link:http://chia-
anime.com/mstream.php?id=42047
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Nope it's not working in chrome "Error loading media : File could not be played "
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Having the same problem here. My conditions:
Windows 8
Running from localhost (test environment)
Chrome 24.0.1312.57 m
IE 10.0.9200.16466
Loading a playlist without specifying 'type': 'mp4' variable, I get "Error loading player: No playable
sources found" immediately, before I even get the play button on the screen.
Loading a playlist with 'type': 'mp4' variable, in Chrome it gives me "Error loading media: File could not
be played" after pressing the play button on the screen. In IE, I get no play button and no error, just
"JW Player" at the top right of the screen????
Loading a playlist with 'type': 'mp4' and 'primary': 'ash' variables, I get "Error Loading media: File not
found" after pressing the play button on the screen. The player controls very briey ashes at the
bottom of the screen.
If I copy the URL for any of the video les in the playlist and set the source le to that, the videos all
play ne. Not sure what the issue is here. The playlist les work ne on our previous versions of
JWPlayer, I'm just doing a little testing to see if we should buy the HTML5 player.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
I should specify, the playlist les are in this format:
bc.. <playlist xmlns="http://xspf.org/ns/0/" version="1">

<title>Mycompany's playlist for Video Date</title>
<tracklist>
<track>
<title>Video Title 1</title>
<location>
http://www.mycompanyswebsite.com/06ed814a-dfde-4e40-9c58-1f0cc8e0b01c.mp4
</location>
</track>
<track>
<title>Video Title 2</title>
<location>
http://www.mycompanyswebsite.com/418c2466-e0f4-4a7e-9a83-a00b27f3814d.mp4
</location>
</track>
</tracklist>
</playlist>
The only thing I can think of is maybe it's not loading .mp4 les from a playlist the same way as when
you pass the .mp4 le in directly through the 'le' variable.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Ethan I'm having a problem with viewing in IE 9 also.
The error message is "error loading media; le could not be played". I've read through all this posts
and I'm not sure how to go about xing this.
Link: http://www.posmessaging.com/demo.html
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
I'm using BrowserStack to test my video and I see that it is not playing in:
XP - IE 6 & 7 - Pop-up saying "Companion.JS v0.5.5 no error/1 log"

7 - IE 9 - "error loading media; le could not be played"
Anyone gure out how to x this?
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
I've also been ghting with IE9 not playing while every other player was playing the video correctly.
Just wanted to say thanks to Ethan on the mime type lead.
I added this to my .htaccess le and now even IE works :)
AddType video/mp4 .mp4 .m4v
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
What is the .htacess le? I just have two .js les
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
To who I helped and got it working Np!
To who is still having issues, please provide links.
If you dont know how to set your MIME TYPEs, ask your host !
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
I get the error noted in the header of this issue every 2nd to 3rd time I load this test page link.
http://www.xosdigital.com/player/JWPlayer6.htm
Load it a couple of times and it make work or give you error.

Keep loading it and you'll see it go from working to not working to working and back again
Here is the code on that page. It is a very simple test. I am also using the free version for a test and got
the license key from a wizard. The video le is signed but that has not been an issue with any other
version of jwplayer. We are currently running 5.7 on all of our sites.
<script type="text/javascript" src="/player/jwplayer-6.2/jwplayer.js"></script>
<script>jwplayer.key="8pLnpHjLtdUPJIeYlljF3sGRDwxmZEA7rkEKsw=="</script>
<body>
<div id="wrapper" runat="server">
<div id="rtmpplayer" runat="server">
<div id="xosrtmpplayer">xosrtmpplayer</div>
<script type='text/javascript'>
var jwplayer_cong = {
autostart: "true",
canFireAPICalls: true,
height: "360",
width: "600",
allowscriptaccess: 'always',
allowfullscreen: true,
stretching: "ll",
controlbar: "bottom",
le: 'http://d9h4t5ii70mc4.cloudfront.net/xossports/downloads2/17ac4401-7439-4bfb-88b5-
da6d907b80a3_xos-cms-mp4-s3_download.mp4?Expires=1360862690&Key-Pair-
Id=APKAJQ42JP5J5WCIBJDA&Signature=iwMLYEmYG0rp9-
cnhiWLqdBTTsFy5Be8Qibkjcgiz0bCGBH~soRzZGh7ohw3DrHYghfPhT~xUKKPi6hUiOFW6ppNX4N3Sl8Ic9RGwFMwHziR~
JUxyTPk8X~v2OzzmMmSmEAZpZecp22GwH3NVhN-sPeEGz0ygh1joeIQ_}'
}
jwplayer('xosrtmpplayer').setup( jwplayer_cong);
</script>
</div>
</div>
</body>
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Your link works ne for me?
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
I am running it in chrome. I can consistently refresh and watch it go back and forth between working
and not working between every other refresh. Sometimes it works 3 times in a row and sometimes I
get an error the second time.
rating=0)
Apr 04, 2014 10:37AM EDT rated : -1
I checked Chrome. It worked 10+ times for me so far.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Ethan, seriously, even your homepage has the same error. It will play about 5 seconds and then say
"Error loading media: File could not be played". I'm on Windows 8 using Chrome. The same video
works ne on IE10 and Firefox.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Same here. Viewing a course in Litmos Chrome 24.0.1312.57 m on Windows 8.
Video displays for 2 seconds and then same error "Error loading media: File could not be played"
Only happens on one machine (at the moment). Made sure rewall/content blockers off, cache
cleaned, ash updated. I have played this on same version of Chrome (in a parallel Windows 8 VM)
ne and another colleague played ne on Windows 8 with same ver of Chrome as well.
Plays on IE and Firefox ne on all machines.
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
I believe that you guys are having the issues, but we havent been able to reproduce. I would
recommend updating your video card drivers.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Yep, replacing Windows 8 generic with specic video drivers for the Dell laptop xed the issue.
Thanks.
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Np
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 2
My Problem: could not connect to application: Error #2004
I'm using the following:

<ul>
<li>*- Plugin: JW Player Plugin for WordPress Version 1.7.2*</li>
<li>*- Wordpress: WordPress 3.4.2.*</li>
</ul>
This is the error I found before the video started
*"could not connect to application: Error #2004"*
It's always show the loading image.
This is the link: http://chinaimportformula.net/
Can you Help me out? Please...
Sincerely,
Ambhen
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
What is the full path to your rtmp server?
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Anyone has xed the problem?

I played the link as follows with the same problem.
http://www.opencompute.org/summit-2012/#
But I can normally play all the above listed links.

I use Win7 and IE9.
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Is this your site?
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
http://www.momente-deosebite.tk/video1.html
here mai website ethan.I see a problem on chrome and mozzila.ON IE work.
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
How did you encode your le?
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
I am experiencing similar problems.

On Windows 7 64 bit IE 9 I receive the "Error loading media: File could not be played".
On Windows 7 32 bit FF 19.0 I don't see the player at all.
At least with FF it all started when I upgraded ash from 10.3.183.20 to 11.6.602.171. Downgrading back
to 10.3.183.20 xes my problem with FF. The mp4 le plays in the ash player. I can't expect users to
do this though.
My .htaccess le looks like this:

SetEnv no-gzip dont-vary
# Video
AddType video/ogg ogv
AddType video/mp4 mp4 m4v
AddType video/webm webm
Link to page is:

http://players.hitdawgacademy.com/index.php?route=videos/videotest
Video plays in Windows 7 64 and 32 bit Chrome, Windows 7 32 bit IE explorer 9 , and Safari on iPad.
Video also plays on Android.
Many of my mp4 les have the metadata at the end of the le, which I am working on resolving. Could
that be the problem?
Can anyone offer some ideas as to what I can do to resolve this issue?
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Update to my prior post:

I believe my mime type could be the problem. Can anyone tell me how I can conrm this when I'm
looking at the rebug?
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Your link works in Chrome for me.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Thanks Ethan,
It works in Chrome for me as well. The problem I'm having is it is not playing in IE 9 on 64 bit systems,
nor can I get it to play in FireFox after upgrading to the latest version of ash.
If it works in other browsers, can I assume that the mime information is not the issue?
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
The MIME is ne. I checked IE9 and FF and it works for me as well?
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Can you tell me what version of ash you are on? I am on windows 7 32 bit and ash version11.6.602.171.
I can't see the player in FF.
Someone I am working with has Windows 64 bit IE 9 and they receive the error: "Error loading media:
File could not be played".
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Same version. Can you have others check as well?
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
I will have people test it out.
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Okay.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
One person has responded informing me that the video now plays in Window 64 bit IE 9. That is
promising. However, I still cannot see the player in Windows 7 32 bit FF 19.0. Downgrading ash seems
to be the only thing that works for me with FF.
I wish I knew why.
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Sorry, I have checked this same cong as well and it works.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
I am experiencing the same issue with Chrome and Chrome alone. It gives the "Error loading media:
File could not be played" error whenever I initial click play. If I repeatedly click this button it does
eventually start playing the video until I stop the video. If I let it play until completion again it works
ne. If I stop it and try to play again, I get the same error.
I'm running this on a localhost so I cannot share, but it is working in IE9, Firefox, and Safari.
bc.. <script>jwplayer('mediaplayer1').setup({
le: 'video/clipcanvas_14348_H264_640x360.mp4',
image: 'image/tokyo-27-740x335.jpg',
width: 740,
height: 335,
events:{
onComplete:function(){jwplayer('mediaplayer1').stop()},
onPause:function(){jwplayer('mediaplayer1').stop()}}});
</script>
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Can you put something up?
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
AdBlock off and ash plaer will work!!
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Not sure what you mean?
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
not work when redirect to le in chrome..
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
you can check link le http://m1.phimbig.com/movies/5136fe69e25ab4186cbd025e/426x240/the-

perks-of-being-a-wallower-cau-chuyen-tuoi-teen-2012.mp4
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Just checked this mp4 in our wizard and it worked ne in Chrome.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
it only happend once for me in your wizard video, happens much often when testing locally on my
mp4 le
try to click very fast multiple times back and forward, fast clicking on the timeline triggers this error
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
here are screenshots, once it produced an error, second time - when clicking a lot back and forward -
player gets busy and it turnes black, in this state reloading page helps only, player doesn't unblock
itself
http://imageshack.us/f/27/bug2sy.jpg/
http://imageshack.us/f/855/bug1c.jpg/
Chrome: 25.0.1364.152 m
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Sorry, but I cant replicate this on my machine.

rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
I did replicate this on 2 machines, I can't replicate this on 1 desktop but it doesn't change anything.
I would like to assume you will try on different machines, different OS...???
there is a bug in the player and by replicating this on your own demo video I eliminated issue on video
side
seems to happen on chrome only (windows 7 in my case)
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
I have Win7/Chrome, still cant replicate on our end. I have checked on our demo videos.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Ethan-I am also experiencing the very same problem with Chrome. It doesn't seem to matter whether
it's on a Windows XP Pro machine or a Windows 7 64bit. I get the same error in Chrome. The test video
works ne in IE 9 and FireFox. Am I missing something? This is for a free training site we're developing.
Link: http://www.getinthegameseries.com
rating=0)
Apr 04, 2014 10:37AM EDT rated : 0
Your mp4 never plays for me, even in Firefox.
rating=0)
JW Player User
Apr 04, 2014 10:37AM EDT rated : 1
Then what is wrong, and what do I need to do to x it? It does work for me in IE 9 & FireFox, but just
not in Chrome. What am I missing?
rating=0)
JW Player User
Apr 04, 2014 10:38AM EDT rated : 1
It does, however, take time to load in both IE 9 & FireFox.
rating=0)
Apr 04, 2014 10:38AM EDT rated : 0
Ah, this is an encoding issue. Use this tool to x it

http://renaun.com/blog/2010/06/qtindexswapper-2/
rating=0)
JW Player User
Apr 04, 2014 10:38AM EDT rated : 1
Thanks Ethan. I'll try this. Just as a note, my analytics do show 6 views on Friday, March 9-4 of the rst
version & 2 of the revised 2nd version. Although I just tried all 3 browsers again, with the same exact
result (OK in IE 9 & FireFox, but error in Chrome), these 2 views don't show yet in the analytics.
I'll give this a try.
rating=0)
Apr 04, 2014 10:38AM EDT rated : 0
Np.
rating=0)
JW Player User
Apr 04, 2014 10:38AM EDT rated : 1
Hi there.
I also have problems with the mime type. Is there a parameter to force the ash player until HTML5 is
working?
It's a bit complicated to have to change the server conguration just to use HTML5 while Flash is
working ne...
Of course I could use an older version but if I pay for something, it would be better if it works...
rating=0)
JW Player User
Apr 04, 2014 10:38AM EDT rated : 1
I have a couple of LAMP servers running a custom-designed LMS using the JW6 player. This was a
recent upgrade (this week). As with the avalanche of other commenters in this thread, I am getting
numerous complaints about inaccessible video content. Strangely enough I cannot replicate the
problem on any of my machines or in any of the browsers I use (IE, Chrome, Firefox). Most of our
subscribers are NOT having a problem, which makes this even more difcult to understand.
I followed the troubleshooting guide recommendation and had every support requested clear their
cache and cookies and check their Flash version--no joy. I checked my Apache mime conguration
le and yes, the mime type was video .mp4/mp4 (our videos are formatted in H.264...).
I realize this is one of those subtle issues that can be hard to x, but I've got to have this xed today,
or roll back to JW5. You can believe if that happens, I won't get clearance to change back to JW6, or
any future upgrades.
Throw me a bone Ethan--what else can I do?
rating=0)
Apr 04, 2014 10:38AM EDT rated : 0
@nb For JW6, you can set the players primary variable to ash, to force ash mode.
@Andrew Can you put something up that we can debug? I understand that you want it xed today,
but it will be hard to gure out an issue that we cant see.
rating=0)
JW Player User
Apr 04, 2014 10:38AM EDT rated : 1
Ethan:
Thanks for the tip on "proper encoding" and the Renaun tool you recommended, to x my problem. It
worked, to the best of my knowledge, in IE 9, Chrome & Firefox, at least for me.
I would appreciate it if you would check it out, for me, from your end. The link again, is
http://www.getinthegameseries.com Let me know if it works, in all three browsers, for you as well.
Also, since I'm a newbie at "video encoding," and the use of JW Player, please explain to me what the
encoding problem was, and what I did to correct it.
Once I understand all the facts & xes, I will then be able to continue developing this video training
series. Thanks again for your help.
This question has received the maximum number of answers.
JW PLAYER (https://www.jwplayer.com)
DASHBOARD (https://dashboard.jwplayer.com)
DEVELOPER (https://developer.jwplayer.com)
SUPPORT (https://support.jwplayer.com)
2016 Longtail Ad Solutions, Inc. All Rights Reserved.

JW Player is a registered trademark.
TERMS OF SERVI CE (HTTP S: //WWW. JWPLAY ER.COM/TOS/)
PRI VACY POLI CY (HTTP S: //WWW. JWPLAY ER.COM/PRI VACY/)
AD CHOI CES (HTTP S: //WWW. JWPLAY ER.COM/PRI VACY/#AD -CHOI CES)
DMCA (HTTP S: //WWW. JWPLAY ER.COM/DMCA/)
CONTACT US (HTTP S: //WWW. JWPLAY ER.COM/CONTACT-US/)
CAREERS (HTTP S: //WWW. JWPLAY ER.COM/COMPANY/CAREERS/)

CUSTOMER SERVI CE SOFTWARE POWERED BY DESK .COM (HTTP S: //WWW. DESK .COM/)

Error Loading Media - File Could No..

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Error Loading Media - File Could No..

Загружено:

Авторское право:

Доступные форматы

5/20/2017 "Error loading media: File could no...

Join us at JWInsights! Register for our Free VideoConference in NYC

This is code I am used:

*Strong*My test url: http://dev.collaaj.com/Video/VideoPlayback?vid=2f9c2551-1cde-4f4e-8eeb-

Intresting part is video in "http://www.longtailvideo.com/jw-player/"...which is Jwplayer home page...in

So I think there is bug in JwPlayer 6 fro Chrome????

100 Community Answers

Apr 04, 2014 10:36AM EDT rated : 0

Apr 04, 2014 10:36AM EDT rated : 6

ON IE my player showing this error"Error loading player:

Apr 04, 2014 10:36AM EDT rated : -4

I just opened your link in IE. Works ne.

Apr 04, 2014 10:36AM EDT rated : 4

Apr 04, 2014 10:36AM EDT rated : 3

That's in an iframe, the source page is at

Apr 04, 2014 10:36AM EDT rated : 1

Apr 04, 2014 10:36AM EDT rated : -1

Apr 04, 2014 10:36AM EDT rated : 4

JW 5.9 works on Win7 IE9.

Apr 04, 2014 10:36AM EDT rated : 4

Browsers it DOES NOT work on:

Apr 04, 2014 10:36AM EDT rated : -2

@Tyguy7 Please, provide a link.

Apr 04, 2014 10:36AM EDT rated : 3

Apr 04, 2014 10:36AM EDT rated : 0

Never mind, I gured it out myself.

Why I think this works:

Apr 04, 2014 10:36AM EDT rated : -1

Apr 04, 2014 10:36AM EDT rated : -1

anyone has the solution/suggestion?thank you.

Apr 04, 2014 10:36AM EDT rated : -1

Do you have a link?

Apr 04, 2014 10:36AM EDT rated : 0

actually i'm doing this on my server.

Apr 04, 2014 10:36AM EDT rated : 1

so now i got the answer.

Apr 04, 2014 10:36AM EDT rated : -2

Apr 04, 2014 10:36AM EDT rated : 2

Apr 04, 2014 10:36AM EDT rated : 1

Apr 04, 2014 10:36AM EDT rated : -1

Apr 04, 2014 10:36AM EDT rated : -1

@Steve Np! I was able to tell by using Firebugs Net Panel :)

@aqdoherty It works for me as well?

Apr 04, 2014 10:36AM EDT rated : 0

Apr 04, 2014 10:36AM EDT rated : 0

Should like you dont have Flash installed

Apr 04, 2014 10:36AM EDT rated : 2

The same video goes ok in Chrome/Firefox in Windows 7 on other computers.

Apr 04, 2014 10:36AM EDT rated : 0

This works for me.?

Apr 04, 2014 10:36AM EDT rated : 0

Apr 04, 2014 10:36AM EDT rated : -2

Apr 04, 2014 10:36AM EDT rated : 1

Apr 04, 2014 10:37AM EDT rated : -1

Apr 04, 2014 10:37AM EDT rated : 1

Apr 04, 2014 10:37AM EDT rated : 0

Apr 04, 2014 10:37AM EDT rated : 1

Apr 04, 2014 10:37AM EDT rated : 2

Do you have a link?

Apr 04, 2014 10:37AM EDT rated : 1

Again thanks for your time and help.

Apr 04, 2014 10:37AM EDT rated : 1

Sorry, that doesnt happen for me on our site.

StrongMy test url: http://dev.collaaj.com/Video/VideoPlayback?vid=2f9c2551-1cde-4f4e-8eeb-