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Overview 1
Lesson: Configuring and Customizing
Outlook 2003 2
Lesson: Performing Calendaring Tasks in
Outlook 2003 25
Lesson: Installing and Configuring Outlook
Express 34
Discussion: Managing Client Configuration
and Connectivity 48
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Module 8: Managing Client Configuration and Connectivity iii
Instructor Notes
Presentation: This module introduces students to client configuration and connectivity
50 minutes concepts and demonstrates the common tasks associated with configuring and
customizing Microsoft® Office Outlook® 2003, performing calendaring tasks in
Practices: Outlook 2003, and installing and configuring Microsoft Outlook Express.
65 minutes
After completing this module, students will be able to:
! Configure and customize Outlook 2003.
! Perform common calendaring tasks in Outlook 2003.
! Install and configure Outlook Express.
Required materials To teach this module, you need the following materials:
! Microsoft PowerPoint® file 2400B_08.ppt
! Module 8 video file 2400B_08_v05.wmv
Classroom setup The classroom should be set up to use Connectix Virtual PC software, as
discussed in the Manual Classroom Setup Guide. No additional classroom setup
is needed.
iv Module 8: Managing Client Configuration and Connectivity
Important This module was included in this course based on feedback received
from messaging administrators about common tasks that users ask for help with
and based on input that messaging administrators would like to see this content
covered in this course.
However, talk to each class about this content and ask students if they are
interested in learning this content. If your students are not interested in this
content, you can skip this module or cover only the topics in the module that are
of interest to your students. Or, students may want to hear the brief lecture but
skip the practices or vice versa. Also, if students are more interested in
deployment, you should research these links and be prepared to answer
questions about deployment. Deployment and remote procedure call (RPC)
over Hypertext Transfer Protocol (HTTP) are topics that will be addressed in
Exam 70-284: Implementing and Managing Microsoft Exchange Server 2003,
so you may want to cover these topic pages at a minimum.
How to start Start this module by telling students that although users generally configure and
customize their own e-mail clients, they often ask administrators for help—
especially if they are new to the e-mail client. The three lessons in this module
map to three common tasks that administrators perform: installing and
configuring Outlook 2003, helping users perform calendaring tasks, and
installing and configuring Outlook Express. Students get to perform many of
these tasks in the hands-on practices.
After you discuss the tasks on the module overview slide, show the brief video
from a Northwind Trader’s employee before you continue with the module. In
this video, students will be given overall instructions for tasks from their team
lead or co-worker at Northwind Traders. To start the video, click the video
button on the overview slide, or open the Web page on the Student Materials
compact disc, click Multimedia, and then click the title of the video. You can
play this video again at the beginning of the first practice in the module if you
think it will help motivate students.
Time to teach this Students should use the majority of the time in this module completing the
module hands-on practices and discussions. We anticipate that total hands-on time for
the students will be about 1 hour and 5 minutes. Total time for your
presentation should be no more than 50 minutes.
Tip When this symbol appears on the lower-right corner of a slide, it indicates
that students must complete an inline practice before you move on to the next
slide:
Module 8: Managing Client Configuration and Connectivity v
Practices Some practices in this module require initial startup time. Consider having
students perform the initial step in these practices before you begin the lecture
on the related content. If a practice begins with a procedure titled “To prepare
for this practice,” then it requires initial startup time.
How to Configure Rules This topic describes common tasks that administrators help their users perform.
and Out of Office Use this animated slide to show an example of an Out of Office message. Then,
Messages have the students complete the inline practice and answer any questions that
they have.
How to Grant This topic describes another common task that administrators help their users
Permission to a perform. Use this slide to explain why this task is important and to discuss the
Delegate to Access high-level steps of the task. Then, have the students complete the inline practice
Mailbox Information and answer any questions that they have.
vi Module 8: Managing Client Configuration and Connectivity
How to Configure Use this slide to discuss the steps for configuring Exchange 2003 and
Exchange 2003 and Outlook 2003 for RPC over HTTP, and then have students complete the
Outlook 2003 for RPC practice that follows.
Over HTTP
Practice: Using RPC Have students complete all procedures in this practice. When they are finished,
Over HTTP to Access an discuss the answer to the question that they were asked and then answer any
Exchange Mailbox additional questions that they have.
Considerations for In addition to the considerations presented, provide any additional guidelines
Performing Additional that you have from your own experience and ask students if they have
Configuration Tasks for additional guidelines to add.
Outlook Express
Module 8: Managing Client Configuration and Connectivity vii
Guidelines for Describe what the Microsoft Internet Explorer Administration Kit (IEAK) is
Automating the and what students can use it for. Then, present the guidelines, provide any
Deployment of Internet additional guidelines that you have from your own experience, and ask students
Explorer and Outlook if they have additional guidelines to add.
Express
How to Use WebDAV to There are many ways to connect Outlook Express to Exchange, but the fastest
Connect Outlook way to do it is to use the Web Distributed Authoring and Versioning
Express to Exchange (WebDAV) protocol. Use this slide to explain why this task is important and to
discuss the high-level steps of the task. Then, have the students complete the
inline practice and answer any questions that they have.
How to Add an E-Mail or Use this slide to explain why this task is important and to discuss the high-level
News Account in steps of the task. Then, have the students complete the inline practice and
Outlook Express answer any questions that they have.
How to Show and Hide Use this slide to explain why this task is important and to discuss the high-level
IMAP Folders steps of the task. Then, have the students complete the inline practice and
answer any questions that they have.
Discussion
The scenarios in this discussion were designed to allow students to reflect on
what they did in the module and to give them an opportunity to ask any
remaining questions that they have. Use the discussion scenarios to provide a
summary of the module content. You can also return to the Module overview
slide and use it to help summarize the lessons covered in this module.
You can do this activity with the entire class. Or, if you have time, have
students work in small groups to come up with solutions to the problems in the
scenarios and then present and discuss their ideas with the class.
Before taking part in the discussion, students should have completed all of the
practices. Students who have not completed the practices may have difficulty
taking part in the discussion.
Assessment
Assessment questions for this module are located on the Student Materials
compact disc. You can use the assessment questions in whatever way you think
is best for your students. For example, you can use them as pre-assessments to
help students identify areas of difficulty. Or, you can use them as post-
assessments to validate learning. Consider using the questions to reinforce
learning at the end of the day or at the beginning of the next day. If you choose
not to use the assessment questions during class, show students where the
questions are so that they can use them to assess their own learning outside of
class.
Module 8: Managing Client Configuration and Connectivity 1
Overview
Note Although you are not required to run a local copy of your mailbox, it
is the default and will provide the best performance for the user.
Cached mode Cached mode is the default mode, and it stores a copy of the user’s
mailbox locally in an Offline folder file (.ost). The offline folder file is
updated (referred to as synchronizing) frequently with the Exchange
server. The user’s connection state is managed by Outlook, connecting
to Exchange to synchronize information with the user’s mailbox and
working locally when no connection exists or when the connection is
less than reliable.
The user has access to all online resources (calendar, free/busy, address
lists). The user can configure his or her e-mail settings to control how
information will be downloaded from the Exchange server.
Online mode In online mode, the content of the user’s mailbox is stored on the
Exchange server, and the user maintains a full-time network
connection.
Offline mode Users working offline do not have a constant network connection and
typically use a dial-up or virtual private network (VPN) connection to
connect to their Exchange server. Users work with a local copy of their
mailbox, an .ost file, and manage synchronizing with their Exchange
mailbox by using Send/Receive Groups to control how often Outlook
connects to the Exchange server to send and receive messages. Offline
mode is different from cached mode in that users in offline mode can
configure which folders they want to synchronize with the .ost file.
The user can configure Remote Mail settings to control how messages
are downloaded from the server when a connection is made. Offline
mode is the typical mode used by mobile users.
6 Module 8: Managing Client Configuration and Connectivity
Note This procedure may take five minutes to complete before you can
continue.
Note For more information about deploying Outlook, see the Office page of the
Microsoft Web site http://www.microsoft.com/office/.
8 Module 8: Managing Client Configuration and Connectivity
Custom Installation Include custom settings and profile configurations for Outlook in a transform (MST file) that
Wizard is applied when Outlook is installed from an administrative installation point. You can:
• Specify installation states for Outlook features.
• Specify default Outlook settings for users.
• Specify how to set user profile information or choose to use existing profile settings.
• Remove existing information services.
• Export your profile settings to a profile (PRF) file.
• Customize other settings to apply during the installation process.
Custom Maintenance Change settings, installation states, and other options after Office has been initially deployed.
Wizard
Office Profile Wizard Create and save a default user profile, including standard locations for files and templates.
Outlook profile file Create MAPI profiles for Outlook users and set up new profiles for users or modify existing
(PRF file) profiles without affecting other aspects of your Outlook (or Office) installation. Also,
manually edit a PRF file to customize Outlook to include services that are not included in the
Custom Installation Wizard. Profile components include: e-mail servers, directory servers,
address books (Outlook address book, Personal address book), and data files (personal folder
stores [.pst files]).
Outlook Modify default security settings of the Outlook security features.
Administrator Pack
Module 8: Managing Client Configuration and Connectivity 11
Note Although using the Office Profile Wizard is an efficient way to save most
Outlook settings, not all options are captured by the wizard. For more
information about settings that are not captured by the Office Profile Wizard,
search for “Locating and Configuring Outlook Settings,” on the TechNet page
of the Microsoft Web site at http://www.microsoft.com/technet/. For more
information about other tools that are included in the Office Resource Kit, see
the Office page of the Microsoft Web site at http://www.microsoft.com/office.
Manual customization Users can use the resources from the Tools menu in Outlook to customize
resources Outlook.
Use this resource To do this
The Options Customize how Outlook displays information, sends reminders, processes junk e-mail, formats
dialog box and spell checks messages, manages security, and more.
The E-mail Customize an Outlook profile by adding e-mail services such as servers, address books, or
Accounts Wizard personal folders files to your profile.
The Rules Wizard Configure rules in Outlook. A rule is a set of conditions, actions, and exceptions that processes
and organizes messages automatically and that is triggered by an event. If you consistently
process certain types of e-mail messages the same way, you can create your rules to help
manage your inbox. For example, you can set rules to automatically sort incoming e-mail into
different folders. You can also add exceptions to rules for special circumstances, such as when a
message is flagged for follow-up action or is marked with high importance.
The Out of Office Configure Out of Office messages in Outlook. Out of Office messages are e-mail messages that
Assistant Outlook sends to people who send you e-mail messages to inform them that you are out of the
office. You can also create rules that automatically manage incoming messages. For example,
you can create rules to automatically move or copy messages to other folders, to delete
messages, to send custom replies, and so on.
The Delegates tab Grant permission to a delegate to access mailbox information. Often executives and managers
have an assistant who helps them manage their schedule and incoming paper mail. Microsoft
Outlook makes it possible to delegate Inbox access, and other Outlook folder access, to another
person (called a delegate) so that they can help manage and respond to incoming e-mail, send
messages on your behalf, organize meetings, and respond to meeting requests and tasks
requests.
The mailbox owner grants permission and determines the level of access that the delegate has.
If you grant someone access to your folders, that delegate has access to the personal items in the
folders.
12 Module 8: Managing Client Configuration and Connectivity
Note For more information about configuring rules and Out of Office
messages, see the Outlook 2003 Help documentation.
Practice: Configuring In this practice, you will configure Outlook to send an Out of Office message,
rules and Out of Office use a rule to process incoming messages, and then verify that the rule is being
messages processed correctly.
3. On the menu, click Tools, and then click Rules and Alerts. You may need
to expand the menu to show all options to locate Rules and Alerts.
4. In the Rules and Alerts dialog box, click New Rule.
5. In the Rules Wizard, in the Stay Up to Date area, click Play a sound
when I get messages from someone, and then click Next.
6. In the Step 2: Edit the rule description (click an underlined value) box,
click people or distribution list.
7. In the Rule Address dialog box, type Samantha Smith and then click OK.
8. In the Rules Wizard dialog box, click Next.
9. In the Step 2: Edit the rule description (click an underlined value) box,
click a sound.
10. In the Select a Sound to Play dialog box, click tada, and then click Open.
11. In the Rules Wizard dialog box, click Next.
12. Click Next to ignore any exceptions, and then click Finish to create the rule.
13. Click OK to acknowledge that this is a client-only rule.
14. In the Rules and Alerts dialog box, click OK.
Author Read and create items and modify and delete items that he or she creates.
For example, a delegate can create task requests and meeting requests
directly in the manager’s Task or Calendar folder, and then send either
item on the manager’s behalf.
Editor Do everything an Author can do, plus modify and delete the items that
the manager created.
Reviewer Read items. For example, a delegate with Reviewer permission can read
messages in another person’s Inbox.
Tip In addition to the three levels of access that users can grant to a delegate,
administrators can also use the Send As permission in Active Directory Users
and Computers. For example, by using the Send As permission, administrators
can choose to send messages from the Administrator account. Recipients of
these messages see the Administrator account in the From box of the message,
and there is no indication of the name of the person who sent the message.
Module 8: Managing Client Configuration and Connectivity 15
To grant permission to a The high-level steps for granting permission to a delegate to access mailbox
delegate to access information are as follows:
mailbox information
1. In Outlook, use the Tools menu to configure Options.
2. Add delegates with the minimum permissions needed.
6. On the E-mail Accounts page, verify that Add a new e-mail account is
selected and then click Next.
7. On the Server Type page, click Microsoft Exchange Server, and then
click Next.
8. On the Exchange Server Settings page:
a. In the Microsoft Exchange Server box, type London
b. In the User Name box, type Samantha Smith
c. Clear the Use Cached Exchange Mode check box, and then click Next.
9. In the Connect to London dialog box, type a user name of samsmith and a
password of P@ssw0rd and then click OK.
10. On the Congratulations page, click Finish.
11. In the Mail dialog box, verify that Outlook is configured to prompt for a
profile to be used, and then click OK.
12. Open Outlook and select the Samantha Smith profile.
13. In the Connect to London.nwtraders.msft dialog box, type P@ssw0rd
and then click OK. If prompted to activate Outlook, click Cancel.
How to Configure Exchange 2003 and Outlook 2003 for RPC Over
HTTP
To configure The steps to configure Exchange 2003 for RPC over HTTP are as follows:
Exchange 2003 for RPC
over HTTP 1. Configure the Exchange front-end server as an RPC proxy server by adding
the RPC over HTTP subcomponent to the Windows Networking Services
component.
2. Configure the Authentication Method in the RPC virtual directory in
Internet Information Services (IIS) to use Basic authentication.
3. Modify the registry on the RPC proxy server and global catalog server to
use specified port numbers.
4. Open the following ports on the internal firewall.
Server Required ports for RPC over HTTP
After you have completed these steps, your environment is configured to accept
and respond to requests from clients that are using RPC over HTTP.
To configure The steps to configure Outlook 2003 for RPC over HTTP are as follows:
Outlook 2003 for RPC
over HTTP 1. Update Outlook and create an Outlook profile for your users to use with
RPC over HTTP.
2. Configuring the Outlook profile to connect to an Exchange server and to use
cached mode.
3. Configure the Outlook profile to connect to the mailbox by using HTTP.
4. Configure the profile’s Exchange proxy settings with the fully qualified
domain name (FQDN) of the RPC proxy server, and then configure the SSL
options.
The steps for using RPC over HTTP to access an Exchange mailbox are
included in the practice titled Practice: Using RPC Over HTTP to Access an
Exchange Mailbox, at the end of this lesson.
Module 8: Managing Client Configuration and Connectivity 19
Note This procedure may take 5 minutes to complete before you can
continue.
RPC over HTTP uses Basic authentication. What must you implement
to protect user passwords?
You must implement SSL on the front-end server. SSL encrypts all
data transmitted between clients and the front-end server that use
HTTP to access this virtual directory.
! To configure the RPC proxy server to use specified port numbers for
RPC over HTTP
1. Click Start, click Run, type regedit and then click OK.
2. In Registry Editor, in the console tree, browse to
HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\RpcProxy, and click
RpcProxy.
3. In the details pane, right-click ValidPorts, and then click Modify.
4. In the Edit String dialog box, in the Value data box, type the following
and then click OK:
London:593;London.nwtraders.msft:593;London:6001-
6002;London.nwtraders.msft:6001-
6002;London:6004;London.nwtraders.msft:6004
Note The data in the RpcProxy registry setting must include the following
string: ExchangeServer:593;ExchangeServerFQDN:593;
ExchangeServer:6001-6002;ExchangeServerFQDN:6001-6002;
ExchangeServer:6004;ExchangeServerFQDN:6004;
GlobalCatalogServer:593;GlobalCatalogServerFQDN:593;
GlobalCatalogServer:6004;GlobalCatalogServerFQDN:6004
The variables ExchangeServer and GlobalCatalogServer are the NetBIOS
names of your Exchange server and global catalog server, and ExchangeFQDN
and GlobalCatalogServerFQDN are the fully qualified domain names of your
Exchange server and global catalog server. In the registry key, continue to list
all servers in the corporate network with which the RPC Proxy server will need
to communicate.
22 Module 8: Managing Client Configuration and Connectivity
Common tasks Common calendaring tasks are described in the following table.
Task What you can do with Outlook
Maintaining your schedule Use the default Outlook calendar, or another Calendar-
type folder that you create, to view your daily, weekly,
or monthly schedules and to schedule appointments,
events, and meetings.
Scheduling appointments Schedule a one-time appointment, which is added to a
single time slot in your Calendar folder, or you can
schedule a recurring appointment, which is added to a
series of time slots in your Calendar according to a
daily, weekly, monthly, or yearly recurrence pattern that
you specify.
Setting up events Schedule one-time or recurring events.
Creating group schedules Use Group Schedules to create views of the combined
calendars of a group of people and save the view. This
makes planning meetings easier if you typically have
meetings with the same groups of people, such as a
project team that you are working with.
Planning a meeting Plan a meeting with co-workers. If you and all your
attendees connect to the same network running
Exchange, or if you all publish your free/busy
information on the Internet, you can use the Outlook
meeting planner to quickly select a time for the meeting
when all attendees and required resources are free. You
can consult the meeting planner whenever the Calendar
folder is open, without actually scheduling a meeting,
by clicking the Actions menu, and then clicking View
Group Schedules.
Scheduling a meeting Schedule a meeting with co-workers. If everyone on
your work team uses an Outlook calendar, Outlook
makes scheduling meetings easy. You will schedule a
meeting in an upcoming practice.
Managing meeting requests Easily track who has responded and whether they have
accepted or declined, and, if needed, quickly update the
meeting time. You can send meeting invitations to non-
Outlook users as well. If their e-mail system is
compatible with Outlook, they can accept or decline the
meeting, and it appears on their calendar if accepted.
Otherwise, they see the meeting request as an e-mail
message and can respond to it as such.
Creating shared calendars Share your calendar to make it easier for others to
schedule meetings with you. You will create a shared
calendar in an upcoming practice.
Note For step-by-step information about how to perform these tasks, see the
Outlook 2003 Help documentation.
28 Module 8: Managing Client Configuration and Connectivity
! Set a reminder for your meeting by selecting the Reminder option when you
create the e-mail and then setting the appropriate lead time from the drop-
down box. By setting a reminder on your meeting request, you enable
Outlook to remind users that will be attending the meeting that the meeting
is about to occur. Depending on your company, set the reminder long
enough before the meeting to allow attendees some lead time to finish what
they are doing and to get to the place where the meeting will occur.
! Make the subject as short as possible. By making the subject of the meeting
as short as possible, you will avoid filling up calendar displays with a lot of
extraneous words.
! Include information required for the meeting with the meeting request. To
make sure everyone attending the meeting knows what the meeting is about
and is prepared, attach the following items to your meeting request:
• An agenda for the meeting.
• Other files or links to the other files required for the meeting.
! Avoid sending a second meeting invitation. Additional invitations just
confuse people. If you must update the meeting request, open the meeting
request in your Sent Items or Calendar folder, edit the necessary
information, and then click Send Update. An update message is sent to all
invitees.
Note For more information about creating and scheduling resources, see
“Resources” in the Outlook Help documentation.
30 Module 8: Managing Client Configuration and Connectivity
7. In Outlook, in the File menu, point to New, and then click Meeting
Request.
8. On the Appointment tab, click To.
9. In the Select Attendees and Resources dialog box, click Samantha Smith
and John Evans, click Required, and then click OK. You can use the
CTRL key to select multiple users.
10. On the Appointment page:
a. In the Subject box, type Talk about Exchange 2003 deployment
questions
b. In the Location box, type John’s office
c. Set the meeting time to be sometime today, and then click Send.
Users can give others Other people can see a user’s Outlook folders in the Folder
permissions to their pane as easily as they see their own folders.
private folders
Users can delegate to Users can give another person permission to act on their
others a permission to behalf. For instance, users might want to delegate
act on their behalf permissions to accept appointments to an administrative
assistant or to a colleague when they are on vacation.
Administrators can You can use public folders (folders that are shared by
use a public folder Exchange users) to share files, a contact list, a task list, or a
calendar. A calendar in a public folder is different from your
personal calendar and is usually used to track group activities.
Although users can create public folders, it is administrators
who usually create public folders and assign permissions.
Then users, depending on their permission level, can create,
edit, or view events.
Module 8: Managing Client Configuration and Connectivity 33
Incoming e-mail Select the protocol that your e-mail Choose either POP3, used by most Internet
servers are running and type the subscribers for e-mail, or IMAP, used mainly by
fully qualified address for the corporate users who want to read their e-mail from a
incoming e-mail server in the box. remote location. POP3 servers only allow access to
the Inbox, while IMAP servers provide access to
multiple folders that the user creates in their mailbox.
Outgoing e-mail Type the fully qualified address for If the SMTP server is also your mailbox server, you
(SMTP) server the Simple Mail Transfer Protocol can give it the same name as your incoming e-mail
(SMTP) server in the box. server.
Internet e-mail Type in your logon information for If your POP3 or IMAP server requires SPA (Secure
logon your server. Enter your account Password Authentication) from a Security Support
name and your password for your Provider Interface (SSPI) provider such as NTLM,
e-mail server. click Logon using SPA (Secure Password
Authentication).
38 Module 8: Managing Client Configuration and Connectivity
Configure Outlook This saves users time because they can download only
Express to work offline message headers, so that they can choose which messages
(e-mail or news) to download later and view in their
entirety.
Also, when users work offline, they can use e-mail just as
they would use it when working online. Then, the next
time that they are online, their server-based e-mail account
will synchronize the e-mail on their computer with the
server. During the synchronization process, the actions that
they performed in their account are performed on the
server.
Configure an additional The initial configuration sets up a single e-mail account. If
account in Outlook you have additional accounts, you can set up those
Express additional accounts in Outlook Express. You will
configure an additional account in an upcoming practice.
Use POP3 to retrieve POP3 allows you to download messages in your inbox. By
information from your using POP3, you can access your inbox from any computer
Exchange inbox with an Internet connection. If you use POP3 to access
your Exchange server while you are traveling, consider
configuring POP3 to maintain a copy of messages on the
Exchange server so when you use your regular e-mail
client, your messages will still be there.
Module 8: Managing Client Configuration and Connectivity 39
(continued)
Common task Consideration
Use IMAP to retrieve IMAP is an Internet protocol for accessing messages that
information from all your are stored on a server. By using IMAP, you can access
Exchange mailbox folders your Exchange mailbox and public folders from any
computer with an Internet connection.
You can also determine which folders will be synchronized
and show and hide IMAP folders. IMAP folders are your
mailbox and other folders that you have created on the
server. When you first synchronize your IMAP account, all
the messages in all your folders will be downloaded unless
you hide some of them or change their synchronization
settings, for example, from All Messages to Headers
Only. You will show and hide IMAP folders in an
upcoming practice.
Use WebDAV to connect Internet Explorer 5 and later includes a version of Outlook
Outlook Express to Express that you can use to access a server running
Exchange Exchange Server 2000 or 2003 by using the WebDAV
protocol. This protocol provides DAV-compliant clients,
such as Outlook Express, greater scalability and
performance capability than IMAP or POP3 protocols. If
you use WebDAV with Exchange, you can access all the
folders in your mailbox (inbox, contacts, calendar, junk e-
mail, tasks).
To configure Outlook Express to use WebDAV, select
HTTP as your incoming server. You will use WebDAV to
connect Outlook Express to Exchange in an upcoming
practice.
40 Module 8: Managing Client Configuration and Connectivity
Guidelines Before you use the IEAK to customize your deployment, it is recommended
that you:
1. Determine which settings you want to customize.
For example, changing the Internet Explorer toolbar, Links or Favorites,
security settings, or how e-mail accounts will be configured in Outlook
Express. You can also use the IEAK to control which settings your users
can change, so that you can ensure that security, connection, and other
important settings adhere to corporate standards.
Note User’s accounts, such as e-mail and news accounts, are configured
according to the restrictions that you specify. When you lock down server
and account settings, the settings can be viewed, but not modified, by users.
Module 8: Managing Client Configuration and Connectivity 41
Note For detailed information about what the IEAK contains, see the Internet
Explorer page of the Microsoft Web site at http://www.microsoft.com/
windows/ieak/.
42 Module 8: Managing Client Configuration and Connectivity
Tips Each user can create multiple e-mail or news accounts by repeating the
previous procedure for each account.
You can open a free e-mail account from Microsoft Hotmail®, which uses
HTTP servers. For more information, visit the Microsoft MSN® Hotmail Web
site at http://www.hotmail.com.
46 Module 8: Managing Client Configuration and Connectivity
Tip You can change synchronization settings to specify whether you want to
download headings, full messages, or only new messages.
Module 8: Managing Client Configuration and Connectivity 47
________________________________________________________________
________________________________________________________________
________________________________________________________________
Module 8: Managing Client Configuration and Connectivity 49
Scenario 2 You support a large number of users. You currently run a non-Microsoft
messaging client but are preparing to deploy Outlook 2003. You want users to
be able to connect to their Exchange server as soon as Outlook is installed,
without having to use the Outlook Startup Wizard. You want to accomplish this
with the least amount of effort. What should you do?
Use the Custom Installation Wizard to deploy Outlook 2003. The Outlook
Installation Wizard includes custom settings and profile configurations for
Outlook in a transform file (MST file) that are applied when Outlook is
installed from an administrative installation point. You can use this wizard
to:
• Specify installation states for Outlook features.
• Specify default Outlook settings for users.
• Specify how to set user profile information or choose to use existing
profile settings.
• Remove existing information services.
• Export your profile settings to a PRF file.
• Customize other settings to apply during the installation process.
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Scenario 3 Several users in one of the departments at your company want to have a shared
folder that displays project schedules for several projects simultaneously. What
is the best way to enable this?
Create a public folder that contains calendar items. Instruct the team
members to add schedule information to the public folder. To create the
shared folder for this scenario, you should use a public folder. You can use
public folders (folders that are shared by Exchange users) to share files, a
contact list, a task list, or a calendar. A calendar in a public folder is
different from your personal calendar, and it is usually used to track group
activities. Although users can create public folders, it is administrators who
usually create public folders and assign permissions. Then users,
depending on their permission level, can create, edit, or view events.
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50 Module 8: Managing Client Configuration and Connectivity
Scenario 4 You receive a call from a user in Accounting. She frequently needs to
coordinate meetings with a particular group of users in her department. She
would like you to help her find a way to more easily determine other users’ free
and busy times. What should you tell her?
Request that her team members share their calendar with her so that she
can see their schedules. Because most people interact frequently and
repeatedly with the same groups of people, using group calendar views
saves time. You can save views for many individuals in a single, easily
accessible location. Administrators typically help users create and use
shared calendars. Group calendars can be created by using the Actions
menu while in the calendar in Outlook 2003.
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Scenario 5 A user calls you and says that she has a Hotmail account. She wants to
configure her computer to allow her to access her Hotmail account. She does
not yet have a messaging client configured on her computer. What method can
she use to access her Hotmail account?
She can use either Outlook XP or later, Internet Explorer, or Outlook
Express. Hotmail is an HTTP-based e-mail system and can be accessed by
any messaging client that supports HTTP.
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Scenario 6 A user calls you and reports that she has been using Outlook Express from
home to access her Exchange e-mail by using IMAP4. While at work, she uses
Outlook 2003. Today at work she created a new folder in her Inbox, but now, at
home, she cannot see that folder. What should you tell her?
In Outlook Express, select the Exchange server name in the folder list, and
use the IMAP Folders button to show the new folder. When users first
synchronize their accounts by using IMAP, all the folders in the mailbox
are downloaded. Outlook Express does not re-synchronize folders. If
folders change on the user’s mailbox, the user must use the IMAP Folders
button to configure Outlook Express to show these folders.
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