Common Issues

Site Access
JAF Approval
Work From Home
Fueling
Rigger Kit Issues/TEMS issues
No Dedicated Teams/Driver issuance
ISDP App Issues/Web Approval
Customer Complaint Scenario/POC
 Possibl
Shared Sites with Other Operators/Delay from Guard's side/Site St
Team have to go to the
Driver have to pick the team (2G/3G En
Fueling Expense is not avaiable on time(not befor
Many times, the riggers do not have full EHS required tools. Also sometim
There are no dedicated teams allocated ( Fixed Engineer/Rigger/Driver)/Engineer has to c
Take a lot of time for approval due to which eng
In most of the Customer Complaints, Engineer have to do Walk Test and perform EHS QC but thes
Percentages
5%
30%
10%
10%
5%
20%
13%
7%
 8110
o
 Rigger Name Engineer Name Driver Name
1 Waheed Umer zaib No Driver
2 Wasim Haseeb Javad Shah
3 Farukh Fahad Nadeem
4 Idrees Waleed Nazar
5 Shahbaz Omer shah Israr
6 Lajbar Khan Ahmad Swati Adeel
7 Haroon Salman Azhar
8 Shahzad
9 Abid Ullah Niaz
10 Abdullah Gul Rehman
11 Shoaib Arshad
12 Haris No Driver
 City Name Testing Dates Total Calls

01/03/2017 to
Muzafarabad AJK 310
03/03/2017
06/03/2017 to
Palandri AJK 225
08/03/2017
13/03/2017 to
Kohat 302
16/03/2017
20/03/2017 to
Mingora Swat 200
21/03/2017
Network Call Call MOS
Grade of Service
Downtime Connection Completion (Avg of, Avg A to
Service Accessibility
Time Ratio B+Avg B to A)
TH 2% TH 97%
TH <1% TH 6.5 Sec TH > 98% TH > 3

0.00% 0.00% 100.00% 6.04 Sec 100.00% 3.79

0.00% 0.00% 100.00% 5.88 Sec 100.00% 3.93

0.00% 0.00% 100.00% 5.11 Sec 100.00% 3.65

0.00% 0.00% 100.00% 4.64 Sec 100.00% 3.82

 Inter System
SMS Success End-To-End
Total SMS Handover for CS
Rate SMS Delivery
Attempts Voice Only ISHO
(TH 99%) (TH 12 Sec)
94%

80 100.00% 6.33 Sec No 3G Coverage

60 100.00% 6.25 Sec No 3G Coverage

79 100.00% 4.88 Sec 100.00%

51 100.00% 5.00 Sec 100.00%

Sitd Id Site Address
2014 3G-N-1006_Kohati Bazaar (Gold) P0 Rawalpindi (2014)
8135 3G-N-1098_Naz Cinema (Gold) P1 Rawalpindi (8135)
8136 3G-N-1099_Leproci Hospital (Gold) P0 Rawalpindi (8136)
8857 3G-N-1114_Asghar Mall Road P2 Rawalpindi (8857)
2046 3G-N-1183_Asghar Mall Road (Gold) P1 Rawalpindi (2046)
2073 3G-N-1194_Ghazni Road (Gold) P0 Rawalpindi (2073)
8047 3G-N-1272_Dhok Dallal (Gold) P1 Rawalpindi (8047)
8194 3G-N-1327_Jamia Masjid Bara Road P3 Rawalpindi (8194)
8876 3G-N-1408_Mohalla Waris Khan (Gold) P1 Rawalpindi (8876)
8878 3G-N-1409_Bagh Sardaran P2 Rawalpindi (8878)
 Long Lat
73.064 33.622
73.0693 33.6253
73.0705 33.6176
73.0655 33.6275
73.0598 33.6277
73.0559 33.6192
73.0511 33.6257
73.0593 33.6242
73.0632 33.6186
73.0516 33.6205