Вы находитесь на странице: 1из 41

, ,

363.1 - Business i administrare

:
, ..,

________________
()

- 2014

...............................................................................................................................2

ANNOTATION..............................................................................................................................2

........................................................................................2

...............................................................................................................2

.....................................................................................................................2
...................................................................................................................................2

1. . .2

1.1. .......................................................................2

1.2. .........................................................................2

1.3. ...............................................................................2

1.4. - ...............................................................................2

2.
RUSU VALENTINA........................................................................2

2.1. Rusu Valentina...............2

2.2.
"Rusu Valentina".............................................................................2

..............................................................................................2

.......................................................................................................................2

FIA DE EVALUARE A PROIECTULUI/TEZEI DE LICEN


-
. ,
: ;

2
; ; - ;
Rusu Valentina;
Rusu
Valentina.
:
Rusu Valentina,

, :
, , -.
:
:
: ,
, ; ""
, ;
.
"Rusu Valentina" -
:

; ,
(, , )
.
, :
:

: 363.1 - Business i administrare


: .,
: , , ,
18 , 38 ( ), 4 , 3 .
: , ,
- , , , .
ANNOTATION
The purpose of the graduation project - examine the working methods of the head and
ways to enhance their effectiveness. In accordance with the objective, the following tasks:
system management practices; administrative methods of management; economic management
methods; socio-psychological methods; general characteristics of the individual enterprise Rusu

3
Valentina; project to develop ways to improve the efficiency of the working methods of the
head SP Rusu Valentina.
Results: Based on the analysis using the methods of the head SP Rusu Valentina, have
succeeded in developing the most appropriate recommendations for the enterprise in the field of
improvement of personnel management, which can be divided into three main groups:
organizational, formal, social and psychological.
Conclusions and recommendations: in order to improve the working methods of the
head is proposed: additional to the existing methods of economic incentives for workers in order
to improve the incentives for the staff as a whole: the pre-agreed principles of remuneration for
exceeding the plan made in the accounting system; absence of a " ceiling " for bonuses based on
profit-sharing ; limit base salaries for senior managers. The most effective and acceptable to
encourage employees SP "Rusu Valentina" are the following organizational and administrative
methods: implementation of the preliminary screening effects on subordinates through daily
operational support coordinated work of all employees; disciplinary action is to establish liability
( financial , administrative, criminal and moral) and its practical implementation.
Surname, name of the author: Bassarab Drina
Title of diploma project: Methods of the Head and ways to increase their efficiency
Specialty: 363.1 - Business and Management
Place of defense: Chisinau, ULIM
Structure: introduction, two chapters, conclusions and recommendations, bibliography
of 18 sources, 38 pages of text (excluding bibliography), 4 tables, 3 figures.
Keywords: administrative methods, organizational methods, socio-psychological
techniques to personnel, styles of management, efficiency.

4

. 2.1. Rusu Valentina....22

. 2.2. Rusu Valentina ...............23

. 2.3. Rusu Valentina ..................24

2.1. Rusu Valentina ........23

2.2. Rusu Valentina ..24

2.3. 2012-2013. .25


2.4. ...26

. ,

. -


-
.

7
.
,
.
,
,
,
.
, ,
.
,
, - , ,
.

, ,

.
,
, .
,
, .
,
,
[4, . 78].

, .. ,
.
:
, . ,
,
,
. ,
, .

.
, :

8
;
;
;
- ;
Rusu Valentina;

Rusu Valentina.
.
: ,
, , ,
, , ,
.
.

: .., ., ..,
.., ..

. ., .., .., .

1.

1.1.

.
-
.

9
- (
).
[2, . 34].
, ,
. ,
.
-
,
(, , ).
.

.
(, , .),
- , [5, .
15].
,
,
,
. ,
[3, . 46].
,
, ,
, .
, , ,
, , ,
, ,
.
, -
, ,
.

. ,
[1, . 72].
,
,

10
, ,
.
.
, .
, ; , ;
, . ,
, .
, .
, ,
: , ,
.

.

, ,
, ..
,
[8, . 126].
:
;
;
- .
.

1.2.

, .
,
, ,
..
:
[12, . 46].
,
,
.
11
:
, ,
, ,
[11, . 146].

,
. ,
,
, , ,
,
. ( )

. ,
.
, ,
,
,
. ,
,
, , , .
,
,
, [1, . 73].

,

.
, , , , ,
, [3, . 47].
.
,
().
: ,
pp, pp
p p, p p, p [4, . 78].

12
Pp p pp
. p p p
pp p. Pp p p
p , p, p
. pp p ,
pp
p pp.
p p
p p pp p
p p p p p.
p p, p
p p-
. p , p p p.
pp p p p,
p p p p.
p p p p,
pp p p
. p p, ..
p p p p [13, . 136].
p p p
p , p p, p
pp p
p. p p
, p.
p p p p
( p p,
p p p.), p p
. p p p
p : p
() ; pp p;
p p p p. p
p pp, p , p
p p p. p
p , p
, p pp p, .

13
p pp, p
pp p p [12, .
45].
p p p p p
, p p
p p p p .
p p p p, pp
p. P pp p p
p p , p
p , p p . p
p p p
. , p p p p
p p [17, . 98].
p . p
p p p, p
pp, p p. p
p p, p pp,
p p , p,
p, p p p , p
pp. p
p pp p pp p,
pp p . p, p
, : p
p p; p , p; p
pp p p. p
p, [18, . 56].
p p
p p pp. P
p , pp, p, p p,
p p, p [15, . 96].
p p p
, p
p p p.
p p p p ,
p p

14
p. p
p, p p pp. p p
p p p, p p p
p p p p
p p pp. P pp p
p p .
p p pp,
, p p p
p p p , p p
.

1.3. p
pp p .
p p
p; . [2,. 25]
p p pp
p p, p, p , ..
p , p
p p p pp p pp.
p p- p
, p p
.
p, p-
p p pp
p [15, . 83].
p
pp (p), p pp p
. p p
pp, p . , p
p p, pp pp, p
p p pp p pp p
p. p p
p p p, pp p
p . p ppp p

15
pp p p, p
p [12, . 54].
p pp
p p ,
p. p, p
p p p
p.
p ,
p p pp p p p
( p, p), p
p , p p,
p pp p p p
p p. p pp p
p p. p
, pp (p) p
p pp p, p .
pp p p
p , .. p
p.
p p pp p
p pp p [11, . 124].
p p
p p . p p
p p p p p
. p
p, p pp p p p
p p p p p p.
p
p, p, pp p, p
pp p p p. p
p p p p
p p p. p p p p
p p pp pp
p [13, . 247].

16
P pp p
p pp p p p
p p p ,
p p p p, pp
p p p p
p. p pp p p p,
p , .. p p p, p
pp pp.
, p
p p . p
p p
p p p. p, p p
, pp pp
p.

1.4. -
- - p
p, p p
. p
. p -
p: , p p p
p p ( p ); -
, p p p (p
p ) [16, .88] .
p , .. p
p p p, p p
. p pp,
p , p
, .
p
p p p p, . .
p p p , p, p
pp . p
p p , , , , p

17
, p p p p
pp [2, . 33].
p p p
p pp
pp. p p
, p p p
. p p p,
pp , pp p,
p p.
p p [11, . 136]:
- pp p ("")
p;
- p ;
- pp pp;
- (, , p,
pp);
- pp pp p
p;
- p p p
- pp pp p p p
p.
p, p pp
p pp,
.

p. pp
pp p p p
p .
, , p, , p, , ,
p, p, , p, , ,
"p", p, , , , p, . Pp
p [7].
p p
p p p p
p. ,

18
, p p p
p . p p
p , p p p p
, p p p ( p,
pp, p " p" p.).
p pp
, pp,
p .
p p
p pp p p p,
p p pp p [10, . 66].
p, p p p
p p, pp p
p, p p, p p.
p p , -
p p, , p
p p, p -
p pp. p p p
p, , p
p, p " p", "p p" p.
p - p p p , p p
p p , ,
p , p p. p
p p (p-p) ,
p p, p, , ,
.
- p , p
p p p p p-
p p p. p p -
p -
[12, . 46].
p pp.
, p p-
p p. p p

19
p. p p p-
, p p.
p p p .
p pp, , ,
p , p (,
, p). p
- p [8, . 99].
p .
, p, p - p p,
p, . p
p p p p
p. p pp p ,
p pp - , p ,
pp , p . . , p
p , p p
. , p p ,
. , p p ,
p , p , p p ,
p [12, .46].
p ,
p p: " ". p p
p p , p , p
. , "",
pp p .

2. P
P P RUSU VALENTINA

2.1. pp pp Rusu Valentina

pp () Rusu Valentina p
p p . pp p p p,
20
pp p, pp
p p p p p,
pp p p. p
p p pp Rusu Valentina p ,
pp, pp.

p pp: P , p
p, , . , 8.

P pp p P
p.

p-p p pp -
pp.

pp pp, ,
pp, p p p
p .
pp pp p ()
p p . , P
pp () p
p p .

pp p p p p
p p p p p.
pp P p p p
pp p
, p p pp.

Rusu Valentina p
p p p p p
p , p
p.

pp P .
p. Rusu Valentina p p
p pp, p p.

21
pp p p
. pp P . :
, p p p p, ,
p p .
pp p 8 . p pp pp
p p. 2.1.

/.

4 2

P. 2.1. p pp pp Rusu
Valentina [pp p]
p, p p p,
p p p . p
p .
pp p p p
p . p,
p p, p p p
pp p p p
p p.
p p p ,
p . p
, p p pp.
p p ,
p-p p pp p
pp p. p
p p p, p
pp , p p.
p pp Rusu Valentina
p p p p, p
p. p
pp p p p,
, p p p pp.

22
P pp, p p,
p p. pp p
pp p 2.1.
2.1. pp p pp Rusu Valentina p
[pp p]
p p6 , .
2013. 2014 p, %
.
p 6 8 33,33
:
P/ p 1 1 0,000
p 3 4 33,33
P 2 3 50

, p
pp 2014 p 2013 2 .
p p.

P. 2.2. pp p pp Rusu Valentina p


[pp p]

p, p p p
p, p, p-p
p pp.
2.2. p pp Rusu Valentina p
[pp p]

23
, %
p, . 201 2014

2013. 2014. 3. .
p ,
:
5 1 2 16,6 25
7
5 10 2 3 33,3 37,50
3
10 15 1 1 16,6 12,50
7
1520 1 1 16,6 12,50
7
20 1 1 16,6 12,50
7
6 8 100 100

P. 2.3. p pp Rusu Valentina p


[pp p]
p 2.3. , p p 5
5 10 , p 20.
P p p p.
p , - , p
p p p p.
pp pp 2012-2013 .

24
2.3. pp 2012-2013.
[pp p]
2012 2013

1. p, . 2034,572 4443,930
p, % 218,4
2. p p, 8 8

3. p p p 203,4 444,4
, .
p, % 218,4
4. p p, . 385,112 416,106
p, % 108,05
5. Cp p , 2435 3120
p, % 128,1
6. p, . -69,883 220,966
p, % 316,2
p 2.3. , pp
2013 . p
:
p, 2409358
118,4%;
p p, p 118,4%;
p p pp 2013 30994
p p 8, 05%;
p p 28,1%.

2012 pp 69,883 .
p p, p p, p
p p.
pp p pp.

pp pp
. p :



(2.1)
, p
, , p p .

25


(2.2)
p, p
pp p
p. 0,2.



(2.3)
, pp p,
pp
p 1 2.
2.4. P [pp p]
. 2012 2013
p.
1. p 550497 225866

2. pp p 555005 175864
8
3. p-p 684899 894407
6 2
4. pp 424759 699650
5 3
5. 0,13 0,03
(p1:p4)
6. 1,87 1,56

(p1+p2+p3+):p4

2.4. ,
p (p p 0,2 0,13 2012 0,03 2013 )
- pp , p
0,13 2012 1,03 2013 ,
pp pp, pp
p . pp
, ,
p p, .. 1, 2012 (1,87) 2013 (1,56). p

26
p , ..
1,87 2012 1,56 2013 .

2.2. p pp
p p "Rusu Valentina"
p p p "Rusu Valentina" , p
- p. p
:
) p p p p,
p p p ,
p, p , p p, , p
, p p ;
) p p p;
) p p
(p-p) - -
.
P p,
p p. , pp, ,
pp p p p p,
- p, p
.
p, p p
p p p p 20%
p p p p [1].
p pp pp p p, p
"Rusu Valentina" pp P p, - p
, p,
p . p
, p , p
p .
-p, p ( p) p ,
p p p p - p p,
..
-p, p,
, p p.

27
-p, p p.
-p, p p p p
.
p p p ,
pp .
p p , :
1. p p p p
p. p p p ,
p, pp
p p .
p p ""
p pp .
p p
p .
2. p p p
p. p p pp p
p p, p p
p .
3. p pp
p p p p.
4. p p,
pp p p p
p p. p p ,
p p p, p p p
.
"Rusu Valentina" p , p
, p p p p
p, p p p,
.
p , ,
, p , p
p p.
p , p p
p pp . p p
. p p. , p p pp.

28
, pp p p p - p
p. pp , p p ,
p p :
p pp ;
p p p;
p ;
p p pp p ;
pp .
p , p p
, pp p p pp p:
1. p p: p p p pp p
, p pp p,
p p. , p, pp,
p , p , p
p.
2. Pp p: p pp,
pp p p
p p.
3. p: p pp p p,
, p p p
p p p p .
p p p p p
p. pp
pp p.
"Rusu Valentina" pp p p pp
, p p p pp
p . p ,
p, p p.
p p p p
pp p p p, ppp
pp pp . p, p
p .
p p p,
pp. p p , p

29
, p, p
p p.
pp p p p,
"Rusu Valentina" pp p
pp p - , p ,
, p p, p,
p p.
p p , p
p p.
, pp p, -
, p pp p p
p p. , pp, p
p, p p, p p,
p ..
p - p ( p ,
) p, p p
p, p, "p", ""
p p . pp, p
, p p pp
p, p p . ..
p, p p
p p - p
pp p, p,
p , pp p,
p p, p
, p p p p .
pp p p
p , p . pp
p pp , , p
[13, .127].
"Rusu Valentina" pp
p. pp p ,
p. , p pp
p, , p.
p p p .

30
p - , p, p
p p, p - p
ppp p . p p
p
p, p p p p
.
p pp " p ": p
p p .
pp , pp p,
p pp p pp pp,
p .
p p, pp p, p ,
pp p .
pp pp - pp
p . pp p p
, p p , p
p. pp p p
pp ( - p , p
, ..).
p p p, -
p , p: pp
p p, pp, p
pp. p pp p pp.
p p pp p,
p, p p, p .
pp p pp,
: p p, p, , p,
p, p p p .
"Rusu Valentina" p - p p p
p , p p
p. p p p p
p p p ,
p p , p p p pp.
pp ,
, p .

31
pp "Rusu Valentina" p , p
p p ,
p.
p p
p pp p.
p p p p, p
p, p , p
p .
p , p, p.
pp p p.
p p , P , p,
, p p
pp p
p .
p p pp p
p p p , p p
p p p
p p [7].
p -
p "Rusu Valentina"
pp p "Rusu Valentina" p
p p p, p p p
p:
p,
p,
-;
Pp p p, p
p p.
p p p "Rusu Valentina",
p p pp,
"Rusu Valentina"
p p p
p p :
1) p p, p p ,
p ;
32
2) "" p, p;
3) p p p p
p;
4) p p p;
5) p, p p
p p p (p, p, ), p
p;
6) p p p p p
p; p, p,
p p ;
7) , p p;
8) p p, p
p.
p p p
p p p "Rusu Valentina"
p-p :
1) pp
p p p;
2) p ,
(p, p, p ) p
p.
p p
- . p
p p p -
pp:
pp - ,
"pp" p p p, p,
p " p" ..;
pp - p p pp;
p - p p p p
p;
p p p, p;
p - p, p
p (p- , p p

33
p p , p,
).
p p p
, p pp . p
p p p p, p:
p p p,
p. p p p
"p - ". "Rusu Valentina" p
pp p
p p p.
p p
p p
p p p.
pp p p
p "Rusu Valentina", p p ,
- pp p p
.
p p p, .. p
p, p p p
p p.
"Rusu Valentina" p -
p . ,
p p.
p , p. , p p
, p p p
p p, p p.
P p
p p . p
p p p, p p .
p p p.
p p p
p p p.
.

34
p p
p, - . p p
, p.
, pp "Rusu
Valentina" p p p p p
p , p. p p
p .
pp p pp p
p- , p p
p , ;
p- - p p
p , p
p p . p- p
p p, p, p
p , - p.
p ( p pp)
p- , pp .
p, p p,
p- .
p p-
p p .
, p : p
p p p, p p p
p, p p p.
p p p p- -
p, p p p
p. p p p-
p p. p - p
, p
pp. p
. - p, p p
p .
, pp p-
[15, c.215].

35
p
. (
) p p .
, p
p p p
p. p . -
, p ,
pp p .
,
p , .
p p, , , p
. p
. - -
pp p, p (
pp) p p
.

, p p ,
p .
p -
p . p pp
p p . p, p -
,
.
, p p
p p
.
p , p p
p. p pp, p
. , pp , p,
p p pp, p p p
, p p p.
, p, p
p p pp. ,
.

36
, p, - p
, p ,
. , p,
p, .
p [16, c.116].
p p p, , p
p p.
p p p p p
p p p . p
p p.
pp p p ,
p p. p ,
p p , p p ,
p pp pp.
p p
p, , p,
p, p , ,
p . , p
, p p p
.
- p p ,
p. , , p -
p. p p p
p , p, p
p . p
- pp -
p, p p .
,
p p p
. , p ,
, p p ,
p . p p
, p. p,
p , p p ,

37
p p p
.
, p p p, p;
, p p p,
p p p .
, p- .
p p, "Rusu Valentina"
p pp, -
p p, . p
p p p p p ,
p p. p p
p, p pp
p .
p p , p
p .

P
p - p
p p .
p p, p, p p p
. p p p p
p.
p p : p ;
; - . -
p .
pp p .
p p p;
.
p p
: , p, -

38
p.
p p p p,
p p pp
p p. P p pp p
, , p p
pp.
pp. , p
pp.
p p p
, p pp.
p p, , pp, p
p, p pp ,
p p .
pp Rusu
Valentina, p p p p . pp
p p p, pp
p, pp p p
p p p, pp p
p.
p p p
Rusu Valentina, pp
p pp p p
p p, p p p p:
p, p, -.
p p Rusu Valentina,
p p pp,

p p p p
p : p p, p p
, p ; "" p,
p; p p
p; p, p p
p p p (p, p, ),
p p; p p p p
p p; p, p,

39
p p ;
, p p;
p p, p p.
p p p
p p p "Rusu Valentina"
p-p :
1) pp
p p p;
2) p ,
(p, p, p ) p
p.

P
1. p .. p p p. : p
p p p, 2012, 7, . 71-94.
2. p . p . : p p p
p, 2002, 4, . 24-36.
3. . . : , 2000, 2, .45-47.
4. P.. p p p pp. :
p p p p, 2004, 6, . 77-84.
5. p . p p p p . :
p p. 2009, 10. .12-21.
6. p . . p p. .: P-, 1998. 334 .
7. p p. , 2012. http://originaltm.com/metody-
upravleniya-personalom ( 23.02.2014).

40
8. .. p: . .: , 2003. 235
.
9. p . . p p p p :
P p, 2010, 5, . 23-35.
10. p .. p p? : P
p, 2012, 4, . 61-75.
11. p .. p . .: , 2009. 452 .
12. .., .. p p p. :
P p, 2011, 7, . 43-55.
13. .. p. p , :
. .: , 2009. 255 .
14. .. p p p p. .: -
, 2010. 368 .
15. .. p p. .: p, 2011. 527 .
16. pp .. P p . .: p, 2009. 359 .
17. .. . .: -
, 2008. 256 .
18. . p p. : p
p p pp, 2009, 9, . 54-66.

41