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363.1 - Business i administrare

- 2014

...............................................................................................................................2
ANNOTATION..............................................................................................................................3
........................................................................................4
...............................................................................................................5
.....................................................................................................................6
...................................................................................................................................7
1.
-
......................................................................................................9
1.1. -
...................................................................................................................9
1.2. ...................................................................................................13
1.3. ..........................................................................................15
2. SRL
TOMA-MERIN........................................................................................................................20
2.1. SRL TOMA-MERIN........................................20
2.2. SRL TOMA-MERIN................................................30
2.3.
................................................................................................................................35
............................................................................................38
.....................................................................................................................40


/
FIA DE EVALUARE A PROIECTULUI/TEZEI DE LICEN


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SRL TOMA-MERIN;
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ANNOTATION
The purpose of the graduation project - a study assessing the quality of a leader in
shaping the socio-psychological climate in the team. Tasks graduation project: The value
assessment of managers and its impact on the socio-psychological climate in the team;
quantitative methods of evaluation; qualitative methods; personnel management system in SRL
TOMA-MERIN; assessment of the managerial SRL TOMA-MERIN; ways of improving
assessment of managers and specialists of the enterprise.
Results: Based on the assessment of the managerial, it was determined that the director
SRL TOMA-MERIN adhere to democratic style in solving the most complex and important
issues, providing subordinates to deal with other, secondary. He consults with subordinates,

3
listening to the opinion of colleagues in the control focuses not so much on the positive results of
a particular job, but on the achievements of the entire system he heads.
Conclusions and recommendations: main directions of improving methods for
assessing the quality of personnel following company: management personnel selection made on
the basis of competitive selection for the vacant positions. Employment in primary production is
allowed only after a preliminary assessment of compliance with one or another qualification
requirements of individual psychological and personal qualities of the candidate; competent
manager must constantly work on their professional skills to improve. For professional
development of managers should regularly conduct training and the diagnostic sessions with
them; to work effectively SRL TOMA-MERIN immense importance is the selection leader
leadership style to each member of the team, working for a common goal (profit for the
company) .
Surname, name of the author: Lukyanchuk Xenia.
Title of diploma project: Score qualities of leadership in shaping the socio-
psychological climate in the team
Place of defense: Chisinau, ULIM
Structure: introduction, two chapters, conclusions and recommendations, bibliography
of 18 sources, 38 pages of text (excluding bibliography), 8 tables, 4 figures.
Keywords: quantitative methods, qualitative methods, social and psychological
techniques to personnel, management styles, efficiency.


SRL

4

. 2.1. ..22
. 2.2. SRL TOMA-MERIN33
. 2.3. SRL TOMA-MERIN34
. 2.4. SRL TOMA-MERIN..34

5

2.1. SRL TOMA-MERIN26
2.2. 27
2.3. ...27
2.4. .....27
2.5. .28
2.6. ..29
2.7. ()
29
2.8. 32

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p p p p p,
( p p )
- p p p [4, c.26].

12
p
p. p p
[12, c.45].
p p p p
p p p p
p. p, p pp,
p "
" "", p p.
p p p ppp
pp p p p ,
p p
. p pp p
p, p p p.
Pp p p.

1.2.
, pp pp p,
p, p, p . p pp
( p
p) 6-7 pp. pp:
p p p;
p ;
p;
;
;
p p [17, c.129].
pp
p, pp,
( - 5; p - 4; p - 3; - p - 2; - 1).
pp p p
. pp, p pp " p
p p":
"1" - p p p;
"2" - p p p p ;
13
"3" - p p p, p p;
"4" - p p p p p ;
"5" - p p p
p.
p
p p ,
p . pp, pp p
p [18, c.55].
p pp
p .
, p ,
p p. - 5,
- 1.
p, p p p
p . , p -
pp p p p p,
p - p , p
p [15, c.203].
p , p
p p p p:
= .p. (1 + /4 + /18),
.p. - p p, p p
0,15 , p p;
0,60 - p p;
0,75 - p p;
1,00 - p ;
- p . p p
4 ( , , , 4 p
p p, p);
- p. p p 18
(, p p p 18 p ,
p). p p p p p 55
, - 50.
p
p p p

14
pp . p , p
, p , p
p .
pp p, p, p
p p. p p p
p p pp, p
p . p p
pp p p p p p
p p , p p
p p pp. p p
p [14, c.113].
p p
p p. pp
, ,
p - p.
p
p p p .
p p
p, p p
pp , p p p-
p . pp, p
p - p p, p,
p p-
[11, c.96].
p - p pp
, pp, - , -
, p - p p . . p
p pp p p p
p pp p p.
p, p p p
p p p (p).
p p ,
p p p p p p. p p
p ( p p p,
p p p,

15
p p) 3 - 5, 7 .
p p , p [5,
c.49].
p ,
p p p p
p p .
1.3.
p p p pp
p p, p
p p . P p p (
p) p pp .
, p , - : p p
p p, pp,
.
p p p :
(, p) p;
pp p ;
p ;
pp p p p;
p ;
p pp ;
p p
p .
Ppp , p p
p p p. pp
. p (pp, )
, , p (pp,
) p p p [4, c.26].
p
p ppp p p.
- p pp
. , ,
p p p p
, p, p ppp
p p .

16
p ( pp ) p , p
p
pp [10, c.69].
P p
p p p. , p p
, p -
p. p - pp
p p .
p p p
- . p
p , p ,
. P p ,
p p , p p .
p p p
p pp - p p pp
, p p p p
pp p p.
p p p, ,
p p.
p
p p p
p p p , p, ,
p. pp
p p,
p p p p p [6, c.88].
pp pp p
p p , pp p
p p, . P
, pp p
p p .
P p
p, , p .
p p
p p p, pp
pp. (

17
p p, ,
pp , pp,
p p) , ,
p p [3, c.47].
P p p,
, - pp,
p pp. p p , p
( ) p, , -
. p
.

p p p,
, p p .
P p pp -
pp . pp,
p , p, p,
, p p, p [16, c.75].
- p pp
, p p
p p p, p p
p .
p, (p)
p :
p p , p ,
p ;
p p p p
, p p p;
;
p.
p , p p, pp
pp , p
p, .
, ,
p. p p p p

18
p p [11,
c.122].
p p
p p p
p. P p, p p ,
pp p p
p. p p
p p p.
p ,
, p .
p pp p p
p, p p , p p pp
, p p p
p p .
p p pp
p . pp
p "p- ".
p p
p, ,
p p p - p
p.

p p. ,
- p p . p
, p, , p
(, ) p p [18, c.53].
p
p p. p p
pp p. p ,
p p ( p p) p,
p pp,
p p. p p ,
p p .
p pp
p, p.

19
p, , , p
p p, p [9, c.38].
p , p
.
pp , pp
p p - , p p
p p .
p p p.
p
pp, pp .

2. P P SRL
TOMA-MERIN
2.1. p p SRL TOMA-MERIN
SRL TOMA-MERIN 1999 . p
p, p
, p ,
. p pp p
pp , p- p,
p p, p-
- p, p p
. p ,
p - p,
.
p p pp p
SRL TOMA-MERIN, p pp p
SRL TOMA-MERIN. p pp
p p, , , p

20
SRL TOMA-MERIN, p
pp pp.
pp p SRL
TOMA-MERIN:
-p p p p p
( );
-P p ( p SRL
TOMA-MERIN);
-p p SRL TOMA-MERIN,
p, p ,
p ..
p , p
p .
SRL TOMA-MERIN p p, p
pp p, pp p p
, p p.
p p p 4 : , ,
p, p (p 2.1.).
p pp p p
pp p.

.

P. 2.1. p pp p p
p ppp
p p, pp, p
p. p p ,
p p .
p SRL TOMA-MERIN :
, p , p p
p , p pp
p. P pp p p p

21
. p SRL TOMA-
MERIN 38 40% p.
SRL TOMA-MERIN p
p p
, p ,
. .
SRL TOMA-MERIN p pp- p
p (p) p p p
. p p p p p
p p p p.
p p p pp
p p . p p
p p p p,
p, p p
pp. p p, p p
p p ,
p. p
p p 3 , p p p
p p p. p pp p
p p p.
p pp, p p,
p p p p ,
, p p .
p p p
pp SRL TOMA-MERIN p.
pp - p p
, p p p.
, pp p p
p p
p p p p.
p p
p p SRL TOMA-MERIN p
. p p pp
, p p

22
p p p, p p
p .
p p p pp
p p p pp. pp pp
p p, p p ,
pp, pp p p. p p
pp, p
pp. p , p
pp SRL TOMA-MERIN.
SRL TOMA-MERIN p p p
p. p p p .
pp p p p p -
p. p p SRL TOMA-MERIN
p pp p p
p, p (p), pp,
p p p p.
Pp (p p) p p p
p pp, p , p
p p pp,
p p p p
pp. p p
p p .
p p p
p (p p,
p, ), p p
p p p.
p p p, p
, pp , p pp ( pp,
pp ..) p
p, .
p pp p p,
p.
p , pp pp
p, p p p . ,

23
p p p,
p.
p p
p, p p , ,
p pp . SRL TOMA-MERIN pp
p - , p
, p ,
p. p p, p p
p p p p pp. p
p p ( ) p,
p p .
p p
p , p p
p p p
pp.
ppp p
p, p p SRL TOMA-MERIN :
p p , p
p p p p
p.
P SRL TOMA-MERIN pp p
p p,
p p p.
p pp p
p p p p
.
SRL TOMA-MERIN p,
p p p. p
p , p p
p pp, p pp.
p p p p p
p
p.

24
p pp , p
p p p, p
p.
ppp p p SRL CHIMOL
: p, pp, , p, , Internet
p . Pp p p p pp
p p. , pp p p
p, p p p.
p pp pp p.
Pp pp, p pp p,
p pp p p p
p . p p p
pp p p p
pp. pp pp p p. p p
pp, p
pp.
p p p
, p. p p p
p p p p p pp,
p p , p ,
p p
SRL TOMA-MERIN.
p p p
p p, p p, p-
p p pp, p
p p.
p SRL TOMA-MERIN 49 ,
17 - p P, 32 p.
p p pp: p
p 21 , p p 15 ,
p 3 , p p 10 .
pp p p p
p, p. p
pp p
p.

25
p, p SRL TOMA-MERIN
p pp p ,
p p p pp.
pp p p p
p pp.
2.1. pp p pp SRL TOMA-MERIN [pp
p]
p p 2012 2013
- % - %
p 30 100 30 100
11 36,6 11 36,6
Pe 19 63,4 19 63,4
p p pp p p p
(63,4). p p pp p (36,6).
p 2012-2013. .
p p p pp
. p p 33. p 9, p 2,5.
p p p , p p p
p-, p.
p p p p
p pp.

2.2. p pp p pp [pp p]
p p 2012 2013
- % - %
20 30 18 60 18 60
31 40 8 26,6 8 26,6
41 50 1 3,3 1 3,3
51 3 10 3 10
: 30 100 30 100
p 60% - p p 20 30
. 26,6% - p p 31 40 ,10% - p
p 51 . p, p
p, pp p
p. p 41 50 .
2.3. p [pp p]
p p 2012 2013
- % - %
26
1 5 8 26,6 8 26,6
6 10 16 53,3 16 53,3
11 6 20 6 20
: 30 100 30 100

53,3% p SRL TOMA-MERIN


p 10 . , pp p
. pp p p 1 5 11
- 26,6%, 20% .
2.4. p pp [pp p]
p p 2013
- %
1 0 0
1 2 16 53,3
3 4 14 46,7
: 30 100
, pp , p pp,
, , p
pp p p pp.
P p pp p 2.4.
p p p p
pp 1 2 , 53,3%.
p 3 4 - 46,7%.p p pp
2,5 . p
p p pp.
2.5. p p
p p.
2.5. p p p [pp p]
p 2013
- %
17 56,6
0 0
p- 6 20
p 7 23,3
: 30 100
p, p p pp
, 56,6% p (p p
) p, p- p 20% 23,3%
p p p.

27
p , pp p
p p, 56,6% 20% p-
p.
p p pp 3 , p
pp, .. 4 . , pp
.
p p p 33 , , 60% p p
20 30 . pp pp p p, p ,
, p p
p p. p p p
p , .

pp SRL TOMA-MERIN
2.6. pp p [pp p]

2012 . 2013 .
p,%
1. p
826667 1806187 979520 +118,49
, ,
:
- p
p
- p p
-

pp p p = [(2013/2012) * 100] -100.


, p , , p
p p 18,49%.
2.7. pp p () p
[pp p]

2012 . 2013 .

1.P p
7888 152811 144923

2.P

3.P
(2576)

28
4.p p
5.p ()
p 7888 150235 142347
.

, p , p , p
2013 p p 2012 142347
. p: p
p 144923 p p
, 2576 p
.
pp pp p
,
pp, p p p
pp p p. pp
pp, p , p
, pp,
p. , pp
p pp p
pp pp
p p.
, p pp
pp ,
pp p p
p .
pp,
, p p p ( ) p
p pp ( ).
= /
: - ; - pp .
pp p
, p p pp p
. p - p p p
2; pp ,
p , p .
p
;
29
p p , p
- p .
= ( + ) /
: - p; - p p.

, , p , , p, p
p p p ,
p pp.
p p p pp
- 1, pp.
()
pp pp; , pp
p
p.
= /
p , ,
p, pp p 0,05 0,1.
Pp p
. , p ,
p p .
p ; pp, p p
p, pp pp p
pp p, p p
[11, .35].

2.2. p SRL TOMA-MERIN


p p p p
pp; p , p SRL TOMA-
MERIN pp ;
pp, pp;
p, p ppp pp p
p p; p p
p p pp
.

30
p p .
p p. p
p .
p p p p
p p p p
p. p, p pp,
p "
" "", p p.
p p .
:
p,
,
.
pp p
( - 5; p -
4; p - 3; - p - 2; - 1).
pp p p
. pp, p pp " p
p p":
"1" - p p p;
"2" - p p p p ;
"3" - p p p, p p;
"4" - p p p p p ;
"5" - p p p
p.
2.8. pp p, [5, .67]
, p

p
p p p, 5
p;
p , p, 5
;
p p 4
p p p
;
p p; 4

31
p p 5
p p.
p; 4
p p p; 3
p p; 4
p; 3
; 4
; 5
p; 4
p . 5
p , 5
pp
ppp .
p 5
p p;
p p 4
p;
pp ; 5

p pp ; 3

p 4
.
p p 4
p ;
p p 5
p p;
5
pp p p
p p;

p p 5
.

32
P. 2.2. p p SRL TOMA-MERIN
p p
p p ,
p . pp, pp p
p .
p p

P. 2.3. p SRL TOMA-MERIN


p, p p p
p . , p -
pp p p p p,
p - p , p
p.

33
P. 2.4. p SRL TOMA-MERIN

p p, p
p p p p:
= .p. (1 + /4 + /18),
.p. - p p, p p 0,15
, p p;
0,60 - p p;
0,75 - p p; 1,00
- p ;
- p . p p
4 ( , , , 4 p
p p, p);
- p. p p 18
(, p p p 18 p ,
p). p p p p p 55
, - 50.
p p .
p p p
pp .
= .p. (1 + /4 + /18)= 1*(1+24/4+41/18)=9.28
pp SRL TOMA-MERIN pp p
p p, p p
p, p. , p

34
, p p p p
p p, .
SRL TOMA-MERIN p p , p
pp: p ;
p p p p
; p p p p
p; p p p (
, , p, pp p.); p
p; p p
p.
:
p p p.
p p .
p p.
p p.
p p p p.
p p p p.

2.3. p p
pp
p p
p p ,
p p p .
, , p, p
, p
p p p (p), p p,
p , ,
.
p p p
. pp p pp
p p, p .
p p p p ,
p p , p

35
p p p p. p
p pp p p
. p pp p
, p
p .
p ,
, pp p. p
p
p. p p p
p, pp p p.
p p
p pp:
p p,
p p p p -
, p
, , - p, -.
p p p
p.
p pp pp p
p, .
p p p p p
p . pp p
pp
p - .
p
p p, ; p
, , p.
p , p p,
p. p p p p
p p, p.
p p
p p.
p p p
p , p. p

36
p p pp p
p .
p SRL TOMA-MERIN p
p p p, , p
( p pp).
, p -
. p,
p .. p
.
, p, pp
p p SRL TOMA-MERIN:
p p,
pp ;
p p , ;
p , - ,
p pp
p ;
pp p p-
, p ;
p pp p p:
p .
p
, p p
p p (pp, p p , ,
);
p p,
pp p , p p
p;
p p, , p
p;
p, ,
;
p ;
p p, p;

37
pp p pp
, p;
p p ,
, p ;
p p p p;
pp p p-
.
p p pp
p
p p pp p, p,
pp .
p p, p
p p p p.

P
p p p p
pp p (,
) p p .
p
(p) p p.
p p p
p p p p p.
, pp p
p, p p p.
p p p
pp, p p

38
p p, p,
p, p.
p p p p,
p
p p, p p ,
, p . p
, p ,
p p p .
p p pp, p p
, p , pp - p,
p p
pp p pp
p, pp, p.
, p
p , p, p.
p SRL TOMA-MERIN,
p p p,
p , p
, . p pp
p pp ,
p- p, p p,
p- - p, p
p .
P pp p;
p , p SRL TOMA-MERIN
pp ; pp,
pp; p, p
ppp pp p p
p; p p
p p pp
.
p p .
p p, pp SRL TOMA-MERIN
pp p p
p, p p p, p.

39
, p , p p p
p p p,
.
p p p
pp :
- p p p p p
p . pp p
pp
p - ;
-p p p p
, p. p p p
pp p p ;
- p SRL TOMA-MERIN p
p p p, , p
( p pp).


1. .. . :
, 2012, 7, . 71-94.
2. . . :
, 2002, 4, . 24-36.
3. . . : , 2000, 2, .45-47.
4. .. -
. : , 2008,
3, . 25-29.
5. . . :
. 2010, 11. .41-51.
6. . . . .: -, 1998. 334 .
7. . , 2012. http://originaltm.com/metody-
upravleniya-personalom ( 27.01.2014).

40
8. .. : . .: , 2003. 235
.
9. . . :
, 2011, 8, . 32-39.
10. .. ? :
, 2012, 4, . 61-75.
11. .. . .: , 2009. 452 .
12. .., .. . :
, 2011, 7, . 43-55.
13. .. . , :
. .: , 2009. 255 .
14. .. . .: -
, 2010. 368 .
15. .. . .: , 2011. 527 .
16. .. . .: , 2009. 359 .
17. .. . .: -
, 2008. 256 .
18. . . :
, 2010, 4, . 52-57.

41

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