In this chapter our aim is to introduce some of the important questions
underpinning listening in a second language, what we have called Key Issues. These also include a consideration of the role of listening in L2 learning more broadly. When presenting these key issues we outline what we might call models of second language listening, in other words, how researchers have tried to explain some of the process it involves. We also discuss the views of some authors regarding what contributes to effective listening more broadly, which are not so much models as approaches to listening. In both cases we discuss what issues these raise for pedagogy. The chapter also presents important findings from research about certain aspects of learners difficulties in, and beliefs about, listening, and their implications for pedagogy. The chapter ends by underlining the impor- tance of all the key issues discussed for preparing learners to listen beyond the classroom. In our key issues we refer to skills, processes and strategies, terms that are notoriously difficult to define and to differentiate from one another, and for which we would need more space than is possible in this chapter. While Chapter 2 gives a full definition of strategy, here it is also worth pointing out that broadly speaking we follow Field (1998) in seeing listen- ing skills (or sub-skills) as competencies possessed by native speakers that non-natives need to acquire, such as a command of phonetics. For pro- cesses, Macaros (2006) discussion is a useful starting point, where, citing McDonough (1995), he presents them as cognitive mechanisms through which a set of information is transformed (p. 324). We admit, however, that such definitions are not universally accepted, as well as very difficult to apply consistently and accurately, and we readily acknowledge our limitations in doing so totally in this chapter and elsewhere in the book.