Tourism - Workforce - Development Scope Final

PHASE SCOPE
Policy Development
Information System
Compliance Program
Monitoring and
Certification
DESCRIPTION OF WORK
Localized Tourism Workforce Support Service Standards

Rewards and Incentives Program Concept
Information System converging employers and applicants for

streamlined workforce profiling, skills registry and job search
Information Dissemination of the Local Tourism Workforce
Support Service Standard
Jobs Fair-Job Matching
Capacity Building Program based on the competency
requirements of the Local Tourism Workforce Support Service
Standard
(for currently employed and for the potential workforce pool)
Partnerships on Capacity Building Programs
Compliance Monitoring and Certification
Rewards and Incentives
PROVINCIAL GOVERNMENT OF LA UNION
INITIATIVE PROFILE
FIRST LEVEL STRATE

NO. INITIATIVE DESCRIPTION
This initiative aims to install the right mix of employees in tourism-related

TOURISM WORKFORCE DEVELOPMENT establishments in support to the anticipated surge of tourist arrivals in the province.
6 PROGRAM Part of this is to capacitate the tourism workforce in the standards which will be set by
the province to ensure an excellent travel experience for the tourists.
PROJECT OBJECTIVE
1. Address workforce requirements and harmonize service standards of the tourism industry.
BENEFICIARIES
1. Employed and unemployed residents of La Union

2. Business Owners
PROJECT SCOPE A
PHASE 1: 201
TIMEFRAME DESCRIPTION OF WORK
April - December 2017
1A 1. Development of Localized Tourism Workforce Support Service Standards
1B 2. Data-gathering/profiling of current workforce in tourism related estalishments
1C 3. Information Dissemination on the Localized Tourism Workforce Support Service Sta
4. Conduct of Jobs Fair - Job Matching (All Circuits)

1D
1E 5. Development of Rewards and Incentives Program Concept

1F 6. Compliance Monitoring of the Tourism Related Establishments
1G 7. Rewards and Incentives Program for Compliant Establishments
January 2018- December 2018
1H 1. Establishment of LGU/NGA/Academe partnership/linkages
1I 2. Development of Information System

1J 3. Conduct of Capacity Building Program based on support service standard (All Circu
1K 4. Conduct of Jobs Fair - Job Matching (All Circuits)
5. Conduct of Capacity Building Program for the Employed Tourism Workforce (Centra
1L
Circuit)
Page6.TOURISM
3 WORKFORCE DEVELOPMENT PROGRAM
1M 6. Monitoring and Evaluation of Training Effectiveness
1N 7. Compliance Monitoring, Evaluation, Rewarding & Certification
January 2019- December 2019
1O 1. Establishment of LGU/NGA/Academe partnership/linkages
1P 2. Implementation of Job Search Information System

1Q 3. Conduct of Capacity Building Program based on support service standard (All Circu
1R 4. Conduct of Jobs Fair - Job Matching (All Circuits)
5. Conduct of Capacity Building Program for the Employed Tourism Workforce (Centra
1S
Circuit)
1T 6. Monitoring and Evaluation of Training Effectiveness
1V 7. Compliance Monitoring, Evaluation, Rewarding & Certification
SUB-TOTAL
PHASE 2: 202
January - December 2020
2A 1. Establishment of LGU/NGA/Academe partnership/linkages
2B 2. Implementation of Job Search Information System

2C 3. Conduct of Capacity Building Program based on support service standard (All Circu
2D 4. Conduct of Jobs Fair - Job Matching (All Circuits)
January - December 2020 5. Conduct of Capacity Building Program for the Employed Tourism Workforce (Southe
2E
Circuit)
2F 6. Monitoring and Evaluation of Training Effectiveness
2G 7. Compliance Monitoring, Evaluation, Rewarding & Certification
2H 1. Establishment of LGU/NGA/Academe partnership/linkages
2I 2. Implementation of Job Search Information System

2J 3. Conduct of Capacity Building Program based on support service standard (All Circu
2K 4. Conduct of Jobs Fair - Job Matching (All Circuits)
5. Conduct of Capacity Building Program for the Employed Tourism Workforce (Southe
2L
Circuit)
2M 6. Monitoring and Evaluation of Training Effectiveness
2N 7. Compliance Monitoring, Evaluation, Rewarding & Certification
2O 1. Establishment of LGU/NGA/Academe partnership/linkages
2P 2. Implementation of Job Search Information System
Page6.TOURISM

2Q 3. Conduct of Capacity Building Program based on support service standard (All Circu
2R 4. Conduct of Jobs Fair - Job Matching (All Circuits)
5. Conduct of Capacity Building Program for the Employed Tourism Workforce (Southe
2S
Circuit)
2T 6. Monitoring and Evaluation of Training Effectiveness
2U 7. Compliance Monitoring, Evaluation, Rewarding & Certification
SUB-TOTAL
PHASE 3: 202
3A 1. Establishment of LGU/NGA/Academe partnership/linkages
3B January - December 2023 2. Implementation of Job Search Information System

3C 3. Conduct of Capacity Building Program based on support service standard (All Circu
3D 4. Conduct of Jobs Fair - Job Matching (All Circuits)
3E 5. Conduct of Capacity Building Program for the Employed Tourism Workforce (Northe
3F 6. Monitoring and Evaluation of Training Effectiveness
3G 7. Conduct of Jobs Fair - Job Matching (All Circuit)
3H 8. Compliance Monitoring, Evaluation, Rewarding & Certification

3I 1. Establishment of LGU/NGA/Academe partnership/linkages
3J 2. Implementation of Job Search Information System

3K 3. Conduct of Capacity Building Program based on support service standard (All Circu
3L 4. Conduct of Jobs Fair - Job Matching (All Circuits)
3M 5. Conduct of Capacity Building Program for the Employed Tourism Workforce (Northe
3N 6. Monitoring and Evaluation of Training Effectiveness
3O 7. Conduct of Jobs Fair - Job Matching (All Circuit)
3P 8. Compliance Monitoring, Evaluation, Rewarding & Certification

3Q 1. Establishment of LGU/NGA/Academe partnership/linkages
3R 2. Implementation of Job Search Information System
3S 3. Conduct of Capacity Building Program based on support service standard (All Circu
Page6.TOURISM
3T 4. Conduct of Jobs Fair - Job Matching (All Circuits)
3U 5. Conduct of Capacity Building Program for the Employed Tourism Workforce (Northe
3V January - December 2025 6. Monitoring and Evaluation of Training Effectiveness
3W 7. Conduct of Jobs Fair - Job Matching (All Circuit)
3X 8. Compliance Monitoring, Evaluation, Rewarding & Certification

SUB-TOTAL
GRAND TOTAL
Page6.TOURISM
Template 1
FIRST LEVEL STRATEGIC INITIATIVE
SCRIPTION KEY MEASURE ADDRESSED PROJECT
1. Number of employed job-seekers on tourism and tourism-related TEAM CH
right mix of employees in tourism-related industries
cipated surge of tourist arrivals in the province.
m workforce in the standards which will be set by 2. Number of establishments with 100% compliance to the provincial tourism Ma. Theresa
ellent travel experience for the tourists. support service standard.
PROJECT OBJECTIVE TEAM LEADER
Zenaida S. Aspiras (HRMD)

Charito C. Dator (PESO)
Joanna C. Guerrero (PITO)
TIMELINE Jamie N. Mifa (MISD)
Rowell B. Timoteo (PESO)
Leah Amalia E. Rillera (PBO
START Apr-17
Joel B. Carvajal (HRMD)
ion Alvin A. Mingaracal (HRMD)
Angelica O. Estacio (HRMD
END Dec-25 Euphraim R. Molina (HRMD
PROJECT SCOPE AND BUDGET

PHASE 1: 2017-2019
DESCRIPTION OF WORK TARGET BUDG
1 Localized Tourism Workforce Support Service
Workforce Support Service Standards 10,00
Standard
orkforce in tourism related estalishments 20 LGUs w/ complete inventory 12,50
ocalized Tourism Workforce Support Service Standards 20 LGUs 25,00
g (All Circuits) 1475 employed job seekers on tourism & tourism-

100,00
related industries
tives Program Concept 1 Concept Paper 5,000
m Related Establishments 5 Circuits 5,000
r Compliant Establishments 5 establishments 50,00
1 one-year term MOA (PGLU & identified partner
me partnership/linkages 5,000
agency)
1 system developed 350,00
am based on support service standard (All Circuit) 2950 hirees 700,00
2950 employed job seekers on tourism & tourism-
g (All Circuits) 200,00
related industries
am for the Employed Tourism Workforce (Central & Central Eastern
2 circuits 300,00
Page6.TOURISM
g Effectiveness 20 LGUs 25,00
Rewarding & Certification 20 LGUs 25,00
agency)
mation System 1 system utilized 100,00
am based on support service standard (All Circuit) 4,471 hirees 1,000,0
4,471 employed job seekers on tourism & tourism-
related industries
am for the Employed Tourism Workforce (Central & Central Eastern
2 circuits 300,00

3,667,5
PHASE 2: 2020-2022
agency)
related industries
am for the Employed Tourism Workforce (Southern & South-Eastern
2 circuits 300,00

agency)
related industries
2 circuits 300,00

agency)
Page6.TOURISM
related industries
2 circuits 300,00

10,665,0
PHASE 3: 2023-2025
agency)
related industries
am for the Employed Tourism Workforce (Northern Circuit) 1 circuit 300,00

g (All Circuit) 400,00
related industries
agency)
related industries

related industries
agency)
Page6.TOURISM
related industries

related industries
16,065,0
30,397,5
Page 6.TOURISM
Template 1: Strategic Initiative Profile
PROJECT TEAM
TEAM CHAMPION
a. Theresa C. Feraren
M LEADER/ MEMBERS
as (HRMD)
(PESO)
ero (PITO)
MISD)
o (PESO)
illera (PBO)
HRMD)
al (HRMD)
cio (HRMD)
na (HRMD)
BUDGET
10,000.00
12,500.00
25,000.00
100,000.00
5,000.00
5,000.00
50,000.00
5,000.00
350,000.00
700,000.00
200,000.00
300,000.00
Page 6.TOURISM
BUDGET
25,000.00
25,000.00
5,000.00
100,000.00
1,000,000.00
400,000.00
300,000.00
25,000.00
25,000.00
3,667,500.00
BUDGET
5,000.00
100,000.00
2,000,000.00
500,000.00
300,000.00
25,000.00
25,000.00
5,000.00
100,000.00
2,500,000.00
600,000.00
300,000.00
25,000.00
25,000.00
5,000.00
100,000.00
Page 6.TOURISM
BUDGET
3,000,000.00
700,000.00
300,000.00
25,000.00
25,000.00
10,665,000.00
BUDGET
5,000.00
100,000.00
3,500,000.00
400,000.00
300,000.00
25,000.00
400,000.00
25,000.00
5,000.00
100,000.00
4,000,000.00
450,000.00
300,000.00
25,000.00
450,000.00
25,000.00
5,000.00
100,000.00
4,500,000.00
Page 6.TOURISM
BUDGET
500,000.00
300,000.00
25,000.00
500,000.00
25,000.00
16,065,000.00
30,397,500.00
Page 6.TOURISM
PROVINCIAL GOVERNMENT OF LA UNION
PROGRAM OF WORK
FIRST LEVEL STR

NO. INITIATIVE DESCRIPTION
This initiative aims to install the right mix of employees in tourism-related

TOURISM WORKFORCE DEVELOPMENT establishments in support to the anticipated surge of tourist arrivals in the province.
6 PROGRAM Part of this is to capacitate the tourism workforce in the standards which will be set by
the province to ensure an excellent travel experience for the tourists.
PROJECT OBJECTIVE
1. Address workforce requirements and harmonize service standards of the tourism industry.
BENEFICIARIES
1. Employed and unemployed residents of La Union

2. Business Owners
PROJECT MILESTO
QUAR
TARGET DATE COMPONENT/ ACTIVITY
TOTAL
QUAR
2A April Research on Tourism Workforce Competencies/Qualification Standard
Drafting of localized tourism workforce requirement with competency/qualification

2B May
standard manual
Presentation of draft tourism workforce requirement w/ competency/qualification

2C June
standard manual to internal & external stakeholders
TOTAL
QUAR
Approval/adoption of manual as Localized Tourism Workforce Support Service
3A July
Standard
Data-gathering/profiling of current workforce in tourism related estalishments in the
3B August
Central Circuit
Page6.
15TOURISM WORKFORCE DEVELOPMENT PROGRAM
3C August
Central-Eastern Circuit
3D September
Southern Circuit
3E September
South-Eastern
3F September
Northern-Eastern
TOTAL
QUAR
Downloading of the Localized Tourism
4A October
Workforce Support Service Standard
4B October Conduct of Jobs Fair/Job-Matching
4C November Drafting of Rewards and Incentive Program
4D December Compliance Evaluation, Rewarding & Certification
TOTAL
GRAND TOTAL
Page6.
FIRST LEVEL STRATEGIC INITIATIVE
SCRIPTION KEY MEASURE ADDRESSED
1. Number of job seekers employed to tourism & tourism related industries through
right mix of employees in tourism-related Job Fairs and Job-Matching activities.
cipated surge of tourist arrivals in the province.
m workforce in the standards which will be set by 2. Number of establishments with 100% compliance to the provincial tourism support
ellent travel experience for the tourists. service standard.
PROJECT OBJECTIVE
y.
TIMELINE
START Apr-17
nion
END Dec-17
PROJECT MILESTONES AND BUDGET

QUARTER 1:
NENT/ ACTIVITY MEASURE TARGET BUDGET
-
QUARTER 2:
ce Competencies/Qualification Standard # of consolidated report 1 2,500.00
ce requirement with competency/qualification

# of drafted manual 1 2,500.00
ndard manual
orce requirement w/ competency/qualification

# of manual reviewed 1 2,500.00
nternal & external stakeholders
7,500.00
QUARTER 3:
ocalized Tourism Workforce Support Service
# of Approved LTWSSS 1 2,500.00
Standard
orkforce in tourism related estalishments in the
# of LGUs 4 2,500.00
entral Circuit
Page6.
# of LGUs 4 2,500.00
l-Eastern Circuit
# of LGUs 3 2,500.00
uthern Circuit
# of LGUs 4 2,500.00
outh-Eastern
# of LGUs 5 2,500.00
thern-Eastern
15,000.00
QUARTER 4:
of the Localized Tourism
# of LGUs 20 25,000.00
pport Service Standard
# of employed job seekers on
obs Fair/Job-Matching tourism & tourism-related 1,475 100,000.00
industries
rds and Incentive Program # of program drafted 1 5,000.00
# of establishment/
ion, Rewarding & Certification 5 55,000.00
circuit
185,000.00
TAL 207,500.00
Page6.
Template 2: Program of Work
PROJECT TEAM
TEAM CHAMPION
Ma. Theresa C. Feraren
TEAM LEADER/ MEMBERS
Zenaida S. Aspiras (HRMD)

Charito C. Dator (PESO)
Joanna C. Guerrero (PITO)
Jamie N. Mifa (MISD)
Rowell B. Timoteo (PESO)
Leah Amalia E. Rillera (PBO)
Joel B. Carvajal (HRMD)
Alvin A. Mingaracal (HRMD)
Angelica O. Estacio (HRMD)
Euphraim R. Molina (HRMD)
SOURCE OPR
SOURCE OPR
Alvin A. Mingaracal/
OPG - Fund
Joel B. Carvajal
Euphraim R. Molina/
OPG - Fund
Angelica O. Estacio
OPG - Fund Joanna C. Guerrero
SOURCE OPR
OPG - Fund Ma. Theresa C. Feraren
Charito C. Dator/
OPG - Fund
Rowell B. Timoteo/Jamie N. Mifa
Page6.
Charito C. Dator/
OPG - Fund
Charito C. Dator/
OPG - Fund
Charito C. Dator/
OPG - Fund
Charito C. Dator/
OPG - Fund
SOURCE OPR
OPG - Fund Ma. Theresa C. Feraren
Charito C. Dator/
OPG - Fund Rowell B. Timoteo/
Jamie N. Mifa
Zenaida S. Aspiras/
OPG - Fund
Leah Amalia E. Rillera
Charito C. Dator/
OPG - Fund
Rowell B. Timoteo
Page6.
NUMBER OF EMPLOYED JOB SEEKERS ON TOURISM & TOURISM RELATED-INDUSTRIES
THROUGH JOBS FAIR AND JOB MATCHING ACTIVITIES
BASELINE TARGETS
2016 2017 2019 2022
315 105 315 630
(33.33% of Baseline) (100% of Baseline) (200% of Baseline)
Note: Based on the 2016 Job Placement Data from the Public Employment Services Office (PESO)
LATED-INDUSTRIES
ES
2025
945
(300% of Baseline)
ESTABLISHMENT : ___________________________________________
Type: __________________________
Position Title Competency Requirement Educational Background

Values
POSITION DESCRIPTION
General Manager General managers play a key role in every restaurant. They are responsible for hiring,
firing, and training employees, overseeing general restaurant activities, and working on
marketing and community outreach strategies. They may also help to set menu prices and
purchase supplies.
Assistant Manager Second in command, but not less important, assistant managers are essential for every
busy restaurant. They assist the manager with training duties, help with decision making,
and fill in if the manager has the day off.
Line Cook Although the duties differ depending upon the establishment, line cooks can be found in
most restaurants, excluding fast food. A line cook may be responsible for one or multiple
areas of the kitchen, such as the grill or fryer, depending upon the size and scale of the
restaurant.
Dishwasher Essential members of any restaurant staff, dishwashers are not only responsible for
making sure dishware is spotless, but they must also keep the kitchen clean and clear of
garbage and hazardous clutter.
Drive-Thru Operator When customers want food in a hurry, drive-thru operators must use active listening skills
to ensure customer satisfaction. They are responsible for providing friendly customer
service while using the cash register, taking orders, and delivering the food through the
window.
Fast Food Cook Like the name suggests, fast food cooks must be able to prepare orders in a timely
fashion. They work with equipment such as deep fryers, grills, and sandwich makers.
Sometimes they may have to serve customers at their tables or at the drive-thru window.
Cashier Like the drive-thru operator, cashiers must accurately record a customers order and
handle cash to process the transaction. Cashiers must be able to listen when customers
have problems or concerns with their orders and respond to their questions appropriately.
Short Order Cook Short order cooks can be found in diners and fast casual eateries, serving up quick recipes
like breakfast foods, sandwiches and burgers, and even salads. They must be able to work
quickly and competently, as well as prepare several orders at once.
Barista At any coffee shop or caf there is a barista making your favorite drinks. Baristas are
responsible for preparing any number of specialty coffee, tea, and smoothie drinks, made-
to-order for customers in a hurry.
Kitchen Manager Like general managers, kitchen managers are responsible for hiring and firing employees,
buying supplies and ingredients, and ensuring quality. However, a general manager
controls both kitchen employees and front of house employees, whereas a kitchen
manager only manages operations behind kitchen doors.
Food and Beverage Manager Some restaurants employ a food and beverage manager to manage inventory, ensure that
the kitchen is compliant with health codes, and create drink menus that pair well with
entrees. Food and beverage managers may also be put in charge of some dining room
responsibilities, such as creating schedules for servers.
Server A good server can make or break the customer experience. Responsible for taking orders
in a friendly manner, reporting orders to the kitchen, and calculating the bill, servers play
an essential role in any casual or fine dining restaurant.
Prep Cook Prep cooks work in casual and fine dining restaurants to ensure that the chefs have
ingredients in easy reach when they are creating the evenings dinner. If a dish calls for
shredded cheese, you can bet that the prep cook has it ready to go for the chef,
guaranteeing that the order gets out to the customer as quickly as possible.
Runner Runners make servers jobs easier by delivering the food from the kitchen to the table
both quickly and safely. It is their responsibility to ensure that food arrives as soon as it is
ready, and at the proper temperature.
Busser An essential part of keeping a casual or fine dining restaurant clean, bussers are
responsible for clearing and cleaning tables to prepare for the next customer. They may
also assist servers by filling water glasses for customers.
Host A host or hostess is responsible for the customers' initial reaction in any casual or fine
dining restaurant. They must smile and greet customers, then take them to their seats and
distribute menus. They are also responsible for answering phone calls and scheduling
reservations.
Bartender Restaurant bartenders may serve customers directly or give their creations to servers for
delivery, but either way, they must have an excellent memory and work well under
pressure. A formal bartending education may be required at some restaurants, but many
will hire based on experience.
Executive Chef The executive chef is responsible for every aspect of the food that is prepared and served.
Behind the scenes of any fine dining kitchen, executive chefs are creating menus,
managing kitchen staff, and making sure that food leaving the kitchen is up to standards.
Sous Chef Second in fine kitchen command is the sous chef. Like executive chefs, sous chefs are held
to very high standards. If the executive chef is off-duty, the sous chef is responsible for
keeping the kitchen running as usual.
Pastry Chef Some fine dining establishments employ a pastry chef, responsible for creating sweet
treats for diners to enjoy at breakfast time or for dessert.
Chef Garde Manager Chef garde managers are in charge of all cold food items prepared in a fine dining kitchen.
They prepare and plate salads, meat and cheese trays, and even cold desserts. Usually an
entry-level position after formal culinary education, becoming a chef garde manager is a
great way to gain kitchen experience.
Matre D Similar to a host or hostess, the matre d is the first face customers see when they enter a
fine dining establishment. Matre ds must arrange reservations and seat guests, but are
also responsible for management duties in the dining room, including creating a schedule
for the wait staff. The matre d ensures customer satisfaction above all, making it an
extremely important part of any fine dining experience.
Sommelier A sommelier is a necessity in any fine eatery that serves wine. A sommelier recommends
pairings to guests and servers, creates wine menus, and purchases wine.
Usefull Skills
Excellent people skills
Cool under pressure
May require a 2-4 year degree and/or
experience
Cool under pressure
experience
Works well with others
Ability to work quickly and efficiently
Experience in a restaurant kitchen
may be required


Cool under pressure
Cash handling skills


Cool under pressure

Experience in a restaurant kitchen
may be required
Excellent memory

Cool under pressure
experience

Highly organized
experience
Excellent memory

Fast learner
Cool under pressure

Cool under pressure

Patience
Cool under pressure
Highly organized
Excellent memory
Usually requires culinary degree
and/or several years of experience
Cool under pressure
Highly organized
Usually requires culinary degree

and/or several years of experience
Cool under pressure
Highly organized
Formal pastry training and/or

experience
Cool under pressure
Highly organized
Cool under pressure

Highly organized
Patience
Cool under pressure
Highly organized
Formal education and/or experience

is usually required
Excellent memory
Restaurants in
General Manager Plan, direct, or coordinate activities of an
organization or department that serves food and
beverages., ,
Assistant Manager Second in command, but not less important,

assistant managers are essential for every busy
restaurant. They assist the manager with
training duties, help with decision making, and
fill in if the manager has the day off.
Head Cook Direct and may participate in the preparation,

seasoning, and cooking of salads, soups, fish,
meats, vegetables, desserts, or other foods. May
plan and price menu items, order supplies, and
keep records and accounts.
Dishwasher Perform duties which combine preparing and

serving food and nonalcoholic beverages.
Drive-Thru Operator When customers want food in a hurry, drive-thru
operators must use active listening skills to
ensure customer satisfaction. They are
responsible for providing friendly customer
service while using the cash register, taking
orders, and delivering the food through the
window.
Fast Food Cook Prepare and cook food in a fast food restaurant
with a limited menu. Duties of these cooks are
limited to preparation of a few basic items and
normally involve operating large-volume single-
purpose cooking equipment.
Cashier Receive and disburse money in establishments

other than financial institutions. May use
electronic scanners, cash registers, or related
equipment. May process credit or debit card
transactions and validate checks.
Barista At any coffee shop or caf there is a barista

making your favorite drinks. Baristas are
responsible for preparing any number of
specialty coffee, tea, and smoothie drinks,
made-to-order for customers in a hurry.
Food and Beverage Manager Some restaurants employ a food and beverage
manager to manage inventory, ensure that the
kitchen is compliant with health codes, and
create drink menus that pair well with entrees.
Food and beverage managers may also be put
in charge of some dining room responsibilities,
such as creating schedules for servers.
Server/Waiter A good server can make or break the customer
experience. Responsible for taking orders in a
friendly manner, reporting orders to the kitchen,
and calculating the bill, servers play an essential
role in any casual or fine dining restaurant.
Busser/Busboy Facilitate food service. Clean tables, remove

dirty dishes, replace soiled table linens; set
tables; replenish supply of clean linens,
silverware, glassware, and dishes; supply
service bar with food; and serve items such as
water, condiments, and coffee to patrons.
Bartender Restaurant bartenders may serve customers

directly or give their creations to servers for
delivery, but either way, they must have an
excellent memory and work well under pressure.
A formal bartending education may be required
at some restaurants, but many will hire based
on experience.
Chef/Cook Direct and may participate in the preparation,

Restaurants in General
Working Styles/Traits
Integrity , Dependability , Leadership , Cooperation , Stress
Tolerance , Self Control , Attention to Detail ,
Adaptability/Flexibility , Concern for Others , Social
Orientation , Initiative , Persistence , Achievement/Effort ,
Analytical Thinking , Independence , Innovation

Dependability, Attention to Detail, Adaptability/Flexibility,

Stress Tolerance, Integrity, Initiative, Leadership,
Cooperation, Self Control, Persistence, Achievement/Effort,
Independence, Innovation, Analytical Thinking, Concern for
Others, Social Orientation,
Cooperation, Self Control, Stress Tolerance, Dependability,

Integrity, Attention to Detail, Concern for Others,
Adaptability/Flexibility, Achievement/Effort, Initiative,
Persistence, Social Orientation, Leadership, Analytical
Thinking, Independence, Innovation,
Cooperation, Dependability, Self Control, Integrity, Concern

for Others, Social Orientation, Stress Tolerance, Attention to
Detail, Leadership, Adaptability/Flexibility, Independence,
Persistence, Achievement/Effort, Initiative, Innovation
Dependability, Self Control, Integrity, Stress Tolerance,

Cooperation, Attention to Detail, Concern for Others, Social
Orientation, Independence, Adaptability/Flexibility,
Initiative, Achievement/Effort, Persistence, Analytical
Thinking, Leadership, Innovation,
Cooperation, Social Orientation, Dependability, Concern for

Others, Attention to Detail, Leadership, Self Control,
Integrity, Stress Tolerance, Adaptability/Flexibility,
Achievement/Effort, Initiative, Persistence, Independence,
Innovation, Analytical Thinking,
Integrity, Dependability, Leadership, Cooperation, Stress

Tolerance, Self Control, Attention to Detail,
Adaptability/Flexibility, Concern for Others, Social
Orientation, Initiative, Persistence, Achievement/Effort,
Analytical Thinking, Independence, Innovation,
Cooperation, Integrity, Attention to Detail, Dependability,

Self Control, Concern for Others, Social Orientation, Stress
Tolerance, Adaptability/Flexibility, Independence, Initiative,
Leadership, Achievement/Effort, Persistence, Analytical
Thinking, Innovation,
Self Control, Dependability, Social Orientation, Integrity,

Cooperation, Stress Tolerance, Attention to Detail,
Adaptability/Flexibility, Independence, Concern for Others,
Initiative, Innovation, Analytical Thinking, Leadership,
Persistence, Achievement/Effort,

General
Usefull Skills
Service Orientation, Coordination, Speaking, Critical Thinking, Monitoring,
Social Perceptiveness, Time Management, Management of Personnel
Resources, Active Listening, Active Learning, Reading Comprehension,
Instructing, Persuasion, Operations Analysis, Judgment and Decision
Making, Negotiation, Writing, Learning Strategies, Complex Problem
Solving, Systems Analysis, Management of Financial Resources,
Management of Material Resources, Systems Evaluation, Operation
Monitoring, Mathematics, Quality Control Analysis

Monitoring, Speaking, Coordination, Social Perceptiveness, Time

Management, Management of Personnel Resources, Judgment and Decision
Making, Critical Thinking, Active Listening, Active Learning, Service
Orientation, Negotiation, Instructing, Persuasion, Complex Problem Solving,
Quality Control Analysis, Management of Material Resources, Management
of Financial Resources, Reading Comprehension, Learning Strategies,
Mathematics, Writing, Systems Analysis, Systems Evaluation, Operation
Monitoring,
Active Listening, Speaking, Service Orientation, Monitoring, Social

Perceptiveness, Coordination, Instructing, Judgment and Decision Making,
Learning Strategies, Mathematics, Critical Thinking, Active Learning,
Reading Comprehension, Time Management, Management of Personnel
Resources, Persuasion,
Active Listening, Speaking, Service Orientation, Critical Thinking,

Monitoring, Social Perceptiveness, Coordination, Reading Comprehension,
Time Management
Active Listening, Speaking, Service Orientation, Mathematics, Social

Perceptiveness, Critical Thinking, Monitoring, Judgment and Decision
Making, Time Management, Reading Comprehension, Coordination,
Persuasion, Negotiation, Instructing,
Active Listening, Service Orientation, Social Perceptiveness, Speaking,

Critical Thinking, Reading Comprehension, Monitoring, Writing,
Coordination, Persuasion, Judgment and Decision Making, Time
Management, Complex Problem Solving, Negotiation, Instructing, Active
Learning, Mathematics, Management of Personnel Resources,

Monitoring, Mathematics, Quality Control Analysis,
Service Orientation, Coordination, Active Listening, Monitoring, Social

Perceptiveness, Speaking, Critical Thinking, Judgment and Decision Making,

Critical Thinking, Monitoring, Coordination, Persuasion, Negotiation,
Instructing, Complex Problem Solving, Judgment and Decision Making,
Active Learning, Reading Comprehension, Time Management, Writing,
Learning Strategies,

Monitoring,
Restaurants in
beverages., ,






Restaurants in General







General
Usefull Skills


Monitoring,





Monitoring,
Resto-ba
beverages., ,






on experience.
Resto-bar







ar
Usefull Skills


Monitoring,





Monitoring,
Fastfood
beverages., ,


Drive-Thru Operator When customers want food in a hurry, drive-

thru operators must use active listening skills to
ensure customer satisfaction. They are
responsible for providing friendly customer
service while using the cash register, taking
orders, and delivering the food through the
window.
Fast Food Cook Prepare and cook food in a fast food restaurant
with a limited menu. Duties of these cooks are
limited to preparation of a few basic items and
normally involve operating large-volume single-
purpose cooking equipment.


and calculating the bill, servers play an
essential role in any casual or fine dining
restaurant.

Fastfood




Cooperation, Dependability, Self Control, Integrity, Concern
for Others, Social Orientation, Stress Tolerance, Attention to
Detail, Leadership, Adaptability/Flexibility, Independence,
Persistence, Achievement/Effort, Initiative, Innovation




d
Usefull Skills



Active Listening, Speaking, Service Orientation, Critical Thinking,
Monitoring, Social Perceptiveness, Coordination, Reading Comprehension,
Time Management




Caf
beverages., ,
Cook Direct and may participate in the preparation,

meats, vegetables, desserts, or other foods.
May plan and price menu items, order supplies,
and keep records and accounts.



restaurant.

Caf






Usefull Skills

Monitoring,




Coffee Sh
beverages., ,




restaurant.
Coffee Shop





hop
Usefull Skills




Ice Cream P
beverages., ,



restaurant.

Ice Cream Parlor





Parlor
Usefull Skills




Tea Hous
beverages., ,




restaurant.
Tea House





se
Usefull Skills




Hotel w/ Resta
GENERAL MANAGER The General Manager oversees all aspects of the
hotel operations including: guest relations, front
desk, housekeeping, maintenance, finances,
team building, and staff development. The
General Manager must possess strong
communication skills, both verbal and written,
and demonstrate outstanding leadership. The
manager must be able to delegate
responsibilities, organize complex projects, and
establish priorities consistent with hotel
objectives.
ASST. GENERAL MANAGER The Assistant General Manager position will

support the General Manager with all aspects of
the hotel operations. The Assistant General
Manager must also demonstrate strong
communication skills and superior leadership
abilities.
FRONT OFFICE MANAGER The Front Office Manager is responsible for all
duties of the front desk operation which
includes: staff training, inter-department
communications, and staff scheduling. The FOM
usually works a regularly scheduled front desk
shift and must be available to work any shift as
needed. The Front Office Manager should
possess strong communication skills and
demonstrate leadership abilities.
CONCIERGE The concierge is available to answer any guest
inquires regarding the city, events, and
attractions. This individual will provide
exceptional customer service to all of our guests
and will support other departments including
Sales, Front Office, and Bellman/Van, as needed.
GUEST SERVICE AGENT/ Assist patrons at hotel, apartment, or office

GUEST RELATIONS OFFICER building with personal services. May take
messages, arrange or give advice on
transportation, business services or
entertainment, or monitor guest requests for
housekeeping and maintenance.
SECURITY The Security position will encompass aspects of

both the Night Audit and Front Desk positions as
well as overseeing the safety and security of the
hotel and guests throughout the evening hours.
Additional responsibilities include: conducting
security walks throughout the hotel property
and responding to guest requests and any noise
complaints. Security agents must be able to
problem solve and troubleshoot in order to
resolve guest issues and respond appropriately
to emergency situations.
VAN DRIVER/BELLMAN Handle baggage for travelers at transportation

terminals or for guests at hotels or similar
establishments..
SALES MANAGER The Sales Manager assists the Director of Sales
to increase corporate client base through
consistent solicitations while establishing trust
and rapport with clients to generate and boost
revenues for the hotel. The Sales Manager
services new and existing accounts to ensure
repeat business. This position requires excellent
communication skills, both written and verbal.
EXECUTIVE HOUSEKEEPER The Executive Housekeeper is responsible for all

duties of the housekeeping operation and
cleanliness levels in all areas of the property.
Responsibilities include: staff training, inter-
department communications, and staff
scheduling. The Executive Housekeeper will
promote an atmosphere that insures the
company mission statement, Friendliness and
Cleanliness. This position requires strong
attention to detail, leadership skills, and the
ability to effectively deal with department
heads, guests, and team members.
HOUSEPERSON The Houseperson is responsible for maintaining
the cleanliness and appearance of the hotel and
providing customers with quality service in a
timely and friendly manner. Responsibilities vary
but may include: cleaning and maintaining the
appearance of the public areas of the hotel,
deep cleaning of assigned areas, setting-up and
maintaining complimentary hotel lobby
functions including the coffee service and
nightly concierge events, cleaning and setting-
up meeting room functions, restocking
housekeeping stations, delivering service items
to guest rooms upon requests from the front
desk, and driving shuttle van when needed.
ROOM ATTENDANT Room Attendants are responsible for the

cleanliness of guest rooms, hallways, and public
areas in the hotel. Responsibilities include:
servicing guest rooms daily in accordance with
hotel procedures, stocking cart with room
supplies, and replacing bed linens and
replenishing guest room supplies. This position
requires strong attention to detail, ability to
communicate effectively with guests and team
members verbally or in written form, and the
ability to bend, lift, and be standing or walking
all day.
CHIEF MAINTENANCE ENGINEER The Chief Maintenance Engineer is responsible
for maintaining the overall operation of the
maintenance department and the appearance
and working order of the hotel. The engineer
must be able to work independently, as well as,
with others. Responsibilities may include:
maintaining the exterior of the building, parking
lot, and common areas, driving shuttle van as
needed, maintaining all equipment in guest
rooms, conducting monthly safety inspections
and training the staff on safety and emergency
procedures, and working with vendors. The
Chief Maintenance Engineer must be willing to
respond to emergencies, even if after hours, and
work with corporate maintenance on special
remodeling projects or capital expenditure
needs. This position requires overall
maintenance knowledge and trouble shooting
ability with skills in painting, HVAC, carpentry,
equipment, and tool usage.
ASSISTANT MAINTENANCE The Assistant Maintenance Engineer supports

the Chief Engineer in maintaining overall
appearance and working order of the hotel. This
position must be able to work independently as
well as with others. The Assistant maintenance
position requires overall maintenance
knowledge and trouble shooting ability with
skills in painting, HVAC, carpentry, equipment,
and tool usage.
F&B





on experience.
Hotel w/ Restaurant
Usefull Skills
Integrity , Dependability , Leadership , Cooperation , Service Orientation, Coordination, Speaking, Critical Thinking, Monitoring,
Stress Tolerance , Self Control , Attention to Detail , Social Perceptiveness, Time Management, Management of Personnel
Adaptability/Flexibility , Concern for Others , Social Resources, Active Listening, Active Learning, Reading Comprehension,
Orientation , Initiative , Persistence , Achievement/Effort , Instructing, Persuasion, Operations Analysis, Judgment and Decision
Analytical Thinking , Independence , Innovation Making, Negotiation, Writing, Learning Strategies, Complex Problem
Integrity, Cooperation, Dependability, Concern for Others, Service Orientation, Active Listening, Speaking, Social Perceptiveness,
Stress Tolerance, Independence, Social Orientation, Coordination, Monitoring, Critical Thinking, Judgment and Decision Making,
Initiative, Attention to Detail, Adaptability/Flexibility, Complex Problem Solving, Time Management, Writing, Reading
Achievement/Effort, Leadership, Innovation, Persistence, Comprehension,
Analytical Thinking,
Integrity, Dependability, Self Control, Attention to Detail, Social Perceptiveness, Monitoring, Active Listening, Speaking, Judgment
Stress Tolerance, Cooperation, Concern for Others, and Decision Making, Critical Thinking, Time Management, Persuasion,
Independence, Social Orientation, Adaptability/Flexibility, Negotiation, Complex Problem Solving, Active Learning, Reading
Leadership, Initiative, Analytical Thinking, Persistence, Comprehension, Coordination, Service Orientation, Negotiation,
Achievement/Effort, Innovation, Management of Personnel Resources,
Integrity, Dependability, Leadership, Cooperation, Stress Service Orientation, Coordination, Speaking, Critical Thinking, Monitoring,
Tolerance, Self Control, Attention to Detail, Social Perceptiveness, Time Management, Management of Personnel
Adaptability/Flexibility, Concern for Others, Social Resources, Active Listening, Active Learning, Reading Comprehension,
Orientation, Initiative, Persistence, Achievement/Effort, Instructing, Persuasion, Operations Analysis, Judgment and Decision
Analytical Thinking, Independence, Innovation, Making, Negotiation, Writing, Learning Strategies, Complex Problem
Speaking, Monitoring, Social Perceptiveness, Time Speaking, Monitoring, Social Perceptiveness, Time Management,
Management, Management of Personnel Resources, Management of Personnel Resources, Coordination, Critical Thinking,
Coordination, Critical Thinking, Reading Comprehension, Reading Comprehension, Active Listening, Judgment and Decision Making,
Active Listening, Judgment and Decision Making, Service Service Orientation, Learning Strategies, Complex Problem Solving, Active
Orientation, Learning Strategies, Complex Problem Learning, Persuasion, Negotiation, Instructing, Writing, Quality Control
Solving, Active Learning, Persuasion, Negotiation, Analysis, Management of Material Resources, Systems Evaluation, Systems
Instructing, Writing, Quality Control Analysis, Management Analysis, Operation Monitoring,
of Material Resources, Systems Evaluation, Systems
Analysis, Operation Monitoring,
Dependability, Integrity, Self Control, Leadership, Speaking, Monitoring, Social Perceptiveness, Time Management,
Attention to Detail, Adaptability/Flexibility, Stress Management of Personnel Resources, Coordination, Critical Thinking,
Tolerance, Cooperation, Initiative, Concern for Others, Reading Comprehension, Active Listening, Judgment and Decision Making,
Persistence, Independence, Achievement/Effort, Social Service Orientation, Learning Strategies, Complex Problem Solving, Active
Orientation, Innovation, Analytical Thinking, Learning, Persuasion, Negotiation, Instructing, Writing, Quality Control
Analysis, Management of Material Resources, Systems Evaluation, Systems
Integrity, Attention to Detail, Cooperation, Dependability, Repairing, Equipment Maintenance, Troubleshooting, Equipment Selection,
Self Control, Independence, Concern for Others, Operation Monitoring, Operation and Control, Critical Thinking, Monitoring,
Adaptability/Flexibility, Analytical Thinking, Initiative, Coordination, Complex Problem Solving, Active Learning, Reading
Persistence, Innovation, Stress Tolerance, Comprehension, Installation, Quality Control Analysis, Judgment and
Achievement/Effort, Leadership, Social Orientation, Decision Making, Time Management, Speaking, Active Listening, Writing,
Social Perceptiveness,
Self Control, Independence, Concern for Others, Operation Monitoring, Operation and Control,Monitoring, Coordination,
Adaptability/Flexibility, Initiative, Persistence, Innovation, Active Learning, Reading Comprehension, Installation, Quality Control
Stress Tolerance, Achievement/Effort, Social Orientation, Analysis, Speaking, Active Listening, Writing, Social Perceptiveness,
F&B
Dependability, Attention to Detail, Adaptability/Flexibility, Monitoring, Speaking, Coordination, Social Perceptiveness, Time
Stress Tolerance, Integrity, Initiative, Leadership, Management, Management of Personnel Resources, Judgment and Decision
Cooperation, Self Control, Persistence, Achievement/Effort, Making, Critical Thinking, Active Listening, Active Learning, Service
Independence, Innovation, Analytical Thinking, Concern Orientation, Negotiation, Instructing, Persuasion, Complex Problem Solving,
for Others, Social Orientation, Quality Control Analysis, Management of Material Resources, Management
Monitoring,
Cooperation, Self Control, Stress Tolerance, Dependability, Active Listening, Speaking, Service Orientation, Monitoring, Social
Integrity, Attention to Detail, Concern for Others, Perceptiveness, Coordination, Instructing, Judgment and Decision Making,
Adaptability/Flexibility, Achievement/Effort, Initiative, Learning Strategies, Mathematics, Critical Thinking, Active Learning,
Persistence, Social Orientation, Leadership, Analytical Reading Comprehension, Time Management, Management of Personnel
Thinking, Independence, Innovation, Resources, Persuasion,
Dependability, Self Control, Integrity, Stress Tolerance, Active Listening, Speaking, Service Orientation, Mathematics, Social
Cooperation, Attention to Detail, Concern for Others, Perceptiveness, Critical Thinking, Monitoring, Judgment and Decision
Social Orientation, Independence, Adaptability/Flexibility, Making, Time Management, Reading Comprehension, Coordination,
Initiative, Achievement/Effort, Persistence, Analytical Persuasion, Negotiation, Instructing,
Cooperation, Social Orientation, Dependability, Concern Active Listening, Service Orientation, Social Perceptiveness, Speaking,
for Others, Attention to Detail, Leadership, Self Control, Critical Thinking, Reading Comprehension, Monitoring, Writing,
Integrity, Stress Tolerance, Adaptability/Flexibility, Coordination, Persuasion, Judgment and Decision Making, Time
Achievement/Effort, Initiative, Persistence, Independence, Management, Complex Problem Solving, Negotiation, Instructing, Active
Innovation, Analytical Thinking, Learning, Mathematics, Management of Personnel Resources,
Cooperation, Social Orientation, Dependability, Concern Active Listening, Service Orientation, Social Perceptiveness, Speaking,
for Others, Attention to Detail, Leadership, Self Control, Critical Thinking, Reading Comprehension, Monitoring, Writing,
Integrity, Stress Tolerance, Adaptability/Flexibility, Coordination, Persuasion, Judgment and Decision Making, Time
Achievement/Effort, Initiative, Persistence, Independence, Management, Complex Problem Solving, Negotiation, Instructing, Active
Innovation, Analytical Thinking, Learning, Mathematics, Management of Personnel Resources,
Cooperation, Integrity, Attention to Detail, Dependability, Service Orientation, Coordination, Active Listening, Monitoring, Social
Self Control, Concern for Others, Social Orientation, Stress Perceptiveness, Speaking, Critical Thinking, Judgment and Decision Making,
Tolerance, Adaptability/Flexibility, Independence,
Initiative, Leadership, Achievement/Effort, Persistence,
Analytical Thinking, Innovation,
Self Control, Dependability, Social Orientation, Integrity, Active Listening, Service Orientation, Social Perceptiveness, Speaking,
Cooperation, Stress Tolerance, Attention to Detail, Critical Thinking, Monitoring, Coordination, Persuasion, Negotiation,
Adaptability/Flexibility, Independence, Concern for Others, Instructing, Complex Problem Solving, Judgment and Decision Making,
Initiative, Innovation, Analytical Thinking, Leadership, Active Learning, Reading Comprehension, Time Management, Writing,
Persistence, Achievement/Effort, Learning Strategies,
Hotel
objectives.

abilities.
FRONT OFFICE MANAGER The Front Office Manager is responsible for all
duties of the front desk operation which
includes: staff training, inter-department
communications, and staff scheduling. The FOM
usually works a regularly scheduled front desk
shift and must be available to work any shift as
needed. The Front Office Manager should
possess strong communication skills and
demonstrate leadership abilities.
CONCIERGE The concierge is available to answer any guest
inquires regarding the city, events, and
attractions. This individual will provide
exceptional customer service to all of our guests
and will support other departments including
Sales, Front Office, and Bellman/Van, as needed.



establishments..
SALES MANAGER The Sales Manager assists the Director of Sales
to increase corporate client base through
consistent solicitations while establishing trust
and rapport with clients to generate and boost
revenues for the hotel. The Sales Manager
services new and existing accounts to ensure
repeat business. This position requires excellent
communication skills, both written and verbal.
EXECUTIVE HOUSEKEEPER The Executive Housekeeper is responsible for all

duties of the housekeeping operation and
cleanliness levels in all areas of the property.
Responsibilities include: staff training, inter-
department communications, and staff
scheduling. The Executive Housekeeper will
promote an atmosphere that insures the
company mission statement, Friendliness and
Cleanliness. This position requires strong
attention to detail, leadership skills, and the
ability to effectively deal with department
heads, guests, and team members.

all day.

and tool usage.
Hotel
Usefull Skills
Integrity, Dependability, Self Control, Attention to Detail, Social Perceptiveness, Monitoring, Active Listening, Speaking, Judgment
Stress Tolerance, Cooperation, Concern for Others, and Decision Making, Critical Thinking, Time Management, Persuasion,
Independence, Social Orientation, Adaptability/Flexibility, Negotiation, Complex Problem Solving, Active Learning, Reading
Leadership, Initiative, Analytical Thinking, Persistence, Comprehension, Coordination, Service Orientation, Negotiation,
Achievement/Effort, Innovation, Management of Personnel Resources,
Speaking, Monitoring, Social Perceptiveness, Time Speaking, Monitoring, Social Perceptiveness, Time Management,
Management, Management of Personnel Resources, Management of Personnel Resources, Coordination, Critical Thinking,
Coordination, Critical Thinking, Reading Comprehension, Reading Comprehension, Active Listening, Judgment and Decision Making,
Active Listening, Judgment and Decision Making, Service Service Orientation, Learning Strategies, Complex Problem Solving, Active
Orientation, Learning Strategies, Complex Problem Learning, Persuasion, Negotiation, Instructing, Writing, Quality Control
Solving, Active Learning, Persuasion, Negotiation, Analysis, Management of Material Resources, Systems Evaluation, Systems
Instructing, Writing, Quality Control Analysis, Management Analysis, Operation Monitoring,
of Material Resources, Systems Evaluation, Systems
Self Control, Independence, Concern for Others, Operation Monitoring, Operation and Control, Critical Thinking, Monitoring,
Adaptability/Flexibility, Analytical Thinking, Initiative, Coordination, Complex Problem Solving, Active Learning, Reading
Persistence, Innovation, Stress Tolerance, Comprehension, Installation, Quality Control Analysis, Judgment and
Achievement/Effort, Leadership, Social Orientation, Decision Making, Time Management, Speaking, Active Listening, Writing,
Self Control, Independence, Concern for Others, Operation Monitoring, Operation and Control,Monitoring, Coordination,
Adaptability/Flexibility, Initiative, Persistence, Innovation, Active Learning, Reading Comprehension, Installation, Quality Control
Stress Tolerance, Achievement/Effort, Social Orientation, Analysis, Speaking, Active Listening, Writing, Social Perceptiveness,
Motel / In
objectives.



all day.

and tool usage.
Motel / Inn

Integrity, Cooperation, Dependability, Concern for Others,

Stress Tolerance, Independence, Social Orientation,
Initiative, Attention to Detail, Adaptability/Flexibility,
Achievement/Effort, Leadership, Innovation, Persistence,

Integrity, Dependability, Self Control, Attention to Detail,
Stress Tolerance, Cooperation, Concern for Others,
Independence, Social Orientation, Adaptability/Flexibility,
Leadership, Initiative, Analytical Thinking, Persistence,
Achievement/Effort, Innovation,
Dependability, Integrity, Self Control, Leadership, Attention

to Detail, Adaptability/Flexibility, Stress Tolerance,
Cooperation, Initiative, Concern for Others, Persistence,
Independence, Achievement/Effort, Social Orientation,
Integrity, Attention to Detail, Cooperation, Dependability,

Self Control, Independence, Concern for Others,
Adaptability/Flexibility, Analytical Thinking, Initiative,
Persistence, Innovation, Stress Tolerance,
Achievement/Effort, Leadership, Social Orientation,
Adaptability/Flexibility, Initiative, Persistence, Innovation,
Stress Tolerance, Achievement/Effort, Social Orientation,
nn
Usefull Skills
Service Orientation, Active Listening, Speaking, Social Perceptiveness,

Coordination, Monitoring, Critical Thinking, Judgment and Decision Making,
Complex Problem Solving, Time Management, Writing, Reading
Comprehension,

Monitoring,
Social Perceptiveness, Monitoring, Active Listening, Speaking, Judgment
and Decision Making, Critical Thinking, Time Management, Persuasion,
Negotiation, Complex Problem Solving, Active Learning, Reading
Comprehension, Coordination, Service Orientation, Negotiation,
Management of Personnel Resources,
Speaking, Monitoring, Social Perceptiveness, Time Management,

Management of Personnel Resources, Coordination, Critical Thinking,
Reading Comprehension, Active Listening, Judgment and Decision Making,
Service Orientation, Learning Strategies, Complex Problem Solving, Active
Learning, Persuasion, Negotiation, Instructing, Writing, Quality Control
Repairing, Equipment Maintenance, Troubleshooting, Equipment Selection,

Operation Monitoring, Operation and Control, Critical Thinking, Monitoring,
Coordination, Complex Problem Solving, Active Learning, Reading
Comprehension, Installation, Quality Control Analysis, Judgment and
Decision Making, Time Management, Speaking, Active Listening, Writing,
Operation Monitoring, Operation and Control,Monitoring, Coordination,
Active Learning, Reading Comprehension, Installation, Quality Control
Analysis, Speaking, Active Listening, Writing, Social Perceptiveness,
Pension Ho
GENERAL MANAGER The General Manager oversees all aspects of
the hotel operations including: guest relations,
front desk, housekeeping, maintenance,
finances, team building, and staff development.
The General Manager must possess strong
objectives.


meats, vegetables, desserts, or other foods.
May plan and price menu items, order supplies,
and keep records and accounts.
timely and friendly manner. Responsibilities
vary but may include: cleaning and maintaining
the appearance of the public areas of the hotel,

all day.
and tool usage.
Pension Houses




Adaptability/Flexibility, Initiative, Persistence, Innovation,
Stress Tolerance, Achievement/Effort, Social Orientation,
uses
Usefull Skills

Comprehension,

Monitoring,

Operation Monitoring, Operation and Control,Monitoring, Coordination,
Active Learning, Reading Comprehension, Installation, Quality Control
Analysis, Speaking, Active Listening, Writing, Social Perceptiveness,
Resorts
objectives.

abilities.
HR Manager The recruitment work along with amorous care

of the calculation of the salaries of the resort
employees and maintaining track of the
attendance of the employees and many more
such duties are employed by an HR manager.
Chef Direct and may participate in the preparation,


Lifeguard Monitor recreational areas, such as pools,

beaches, or ski slopes to provide assistance and
protection to participants.

establishments..


Food and beverage managers may also be put in
charge of some dining room responsibilities,

at some restaurants, but many will hire based on
experience.
Resorts





Dependability, Concern for Others, Cooperation, Integrity,

Self Control, Attention to Detail, Social Orientation,
Initiative, Stress Tolerance, Persistence, Leadership,
Adaptability/Flexibility, Achievement/Effort, Independence,
Analytical Thinking, Innovation,





s
Usefull Skills


Monitoring,


Speaking, Monitoring, Active Listening, Service Orientation, Judgment and

Decision Making, Critical Thinking, Social Perceptiveness, Coordination,
Learning Strategies, Complex Problem Solving, Instructing, Active Learning,
Persuasion, Reading Comprehension, Time Management, Writing,

Comprehension,
Comprehension,




Beauty Sa
Salon Manager Reporting to the salon owner, a salon manager
provides orientation to the salon staff,
explaining operational procedures and functions,
which are based on company policy. The
manager works with staff members to improve
performance and ensure quality service while
maintaining cleanliness and customer
satisfaction. In cooperation with the salon
owner, the manager also analyzes personnel
records, requisitions supplies, participates in
disciplinary procedures and assists in resolving
customer complaints
Stylists and Technicians Hairstylists, nail technicians, color specialists,

estheticians, trichologists and makeup artists
commonly work as peers within a salon,
reporting to the manager, though some
organizations have senior and junior-level
stylists or technicians, based on experience or
tenure. Each performs his own specialty service
and recommends the services his peers provide,
as his customers require.
Receptionist A salon receptionist reports to the salon's
manager and answers the telephone, schedules
appointments, greets customers, explains
services to callers and visitors, and operates a
cash register. Because the receptionist is usually
the first person a customer encounters at the
salon, she is responsible for creating a
comfortable and welcoming atmosphere. For this
reason, she is held accountable for the entire
reception area, including its arrangement,
organization and cleanliness.
Salon Assistant The salon assistant provides additional support

to the staff through taking responsibility for
laundry, handling retail sales, sterilizing
equipment, sweeping floors and even preparing
clients for services. Client preparations that a
salon assistant may execute without possessing
a cosmetology license include offering a salon
robe, draping for services or even shampooing
the hair. Assistants may report to the manager
or to other staff members, such as hairstylists.
Beauty Salon

Attention to Detail, Innovation, Dependability, Initiative,

Adaptability/Flexibility, Achievement/Effort, Independence,
Stress Tolerance, Leadership, Cooperation, Integrity,
Persistence, Analytical Thinking, Self Control, Concern for
Attention to Detail, Self Control, Cooperation, Dependability,

Adaptability/Flexibility, Independence, Integrity, Concern for
Others, Achievement/Effort, Innovation, Social Orientation,
Stress Tolerance, Initiative, Persistence, Leadership,
alon
Usefull Skills
Active Listening, Critical Thinking, Active Learning, Judgment and Decision

Making, Speaking, Social Perceptiveness, Coordination, Reading
Comprehension, Complex Problem Solving, Time Management,
Management of Personnel Resources, Monitoring, Service Orientation,
Persuasion, Negotiation, Instructing, Writing, Operations Analysis, Systems
Analysis, Systems Evaluation, Learning Strategies, Management of Financial
Resources, Management of Material Resources, Quality Control Analysis,
Comprehension,
Active Listening, Speaking, Service Orientation, Critical Thinking, Active

Learning, Judgment and Decision Making, Social Perceptiveness, Time
Management, Complex Problem Solving, Reading Comprehension,
Monitoring, Writing, Learning Strategies, Coordination, Persuasion,
Instructing, Negotiation, Operations Analysis, Management of Personnel
Resources,
Usefull Skills
POSITION
GENERAL MANAGER
ASST. GENERAL MANAGER
FRONT OFFICE MANAGER
CONCIERGE
GUEST SERVICE AGENT/
GUEST RELATIONS OFFICER
SECURITY
VAN DRIVER/BELLMAN
SALES MANAGER
SALES & CATERING ASSISTANT
EXECUTIVE HOUSEKEEPER
HOUSEPERSON
ROOM ATTENDANT
CHIEF MAINTENANCE ENGINEER
ASSISTANT MAINTENANCE

Tourism - Workforce - Development Scope Final

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PHASE SCOPE

Localized Tourism Workforce Support Service Standards

Information System converging employers and applicants for

FIRST LEVEL STRATE

This initiative aims to install the right mix of employees in tourism-related

1. Employed and unemployed residents of La Union

1B 2. Data-gathering/profiling of current workforce in tourism related estalishments

1C 3. Information Dissemination on the Localized Tourism Workforce Support Service Sta

4. Conduct of Jobs Fair - Job Matching (All Circuits)

1E 5. Development of Rewards and Incentives Program Concept

1I 2. Development of Information System

1K 4. Conduct of Jobs Fair - Job Matching (All Circuits)

1P 2. Implementation of Job Search Information System

1R 4. Conduct of Jobs Fair - Job Matching (All Circuits)

2B 2. Implementation of Job Search Information System

2D 4. Conduct of Jobs Fair - Job Matching (All Circuits)

2I 2. Implementation of Job Search Information System

2K 4. Conduct of Jobs Fair - Job Matching (All Circuits)

2P 2. Implementation of Job Search Information System

TIMEFRAME DESCRIPTION OF WORK

2R 4. Conduct of Jobs Fair - Job Matching (All Circuits)

3B January - December 2023 2. Implementation of Job Search Information System

3D 4. Conduct of Jobs Fair - Job Matching (All Circuits)

3F 6. Monitoring and Evaluation of Training Effectiveness

3G 7. Conduct of Jobs Fair - Job Matching (All Circuit)

3H 8. Compliance Monitoring, Evaluation, Rewarding & Certification

3J 2. Implementation of Job Search Information System

3L 4. Conduct of Jobs Fair - Job Matching (All Circuits)

3N 6. Monitoring and Evaluation of Training Effectiveness

3O 7. Conduct of Jobs Fair - Job Matching (All Circuit)

3P 8. Compliance Monitoring, Evaluation, Rewarding & Certification

3R 2. Implementation of Job Search Information System

TIMEFRAME DESCRIPTION OF WORK

3T 4. Conduct of Jobs Fair - Job Matching (All Circuits)

3V January - December 2025 6. Monitoring and Evaluation of Training Effectiveness

3W 7. Conduct of Jobs Fair - Job Matching (All Circuit)

3X 8. Compliance Monitoring, Evaluation, Rewarding & Certification

PROJECT OBJECTIVE TEAM LEADER

Zenaida S. Aspiras (HRMD)

PROJECT SCOPE AND BUDGET

ocalized Tourism Workforce Support Service Standards 20 LGUs 25,00

g (All Circuits) 1475 employed job seekers on tourism & tourism-

g Effectiveness 20 LGUs 25,00

g Effectiveness 20 LGUs 25,00

g Effectiveness 20 LGUs 25,00

g Effectiveness 20 LGUs 25,00

am for the Employed Tourism Workforce (Northern Circuit) 1 circuit 300,00

g Effectiveness 20 LGUs 25,00

am for the Employed Tourism Workforce (Northern Circuit) 1 circuit 300,00

g Effectiveness 20 LGUs 25,00

am for the Employed Tourism Workforce (Northern Circuit) 1 circuit 300,00

g Effectiveness 20 LGUs 25,00

FIRST LEVEL STR

This initiative aims to install the right mix of employees in tourism-related

1. Employed and unemployed residents of La Union

2A April Research on Tourism Workforce Competencies/Qualification Standard

Drafting of localized tourism workforce requirement with competency/qualification

Presentation of draft tourism workforce requirement w/ competency/qualification

4B October Conduct of Jobs Fair/Job-Matching

4C November Drafting of Rewards and Incentive Program

4D December Compliance Evaluation, Rewarding & Certification

PROJECT MILESTONES AND BUDGET

ce Competencies/Qualification Standard # of consolidated report 1 2,500.00