Shubhangi Shende

QA Analyst
sshende13@gmail.com
203-400-8413
Resume of SHUBHANGI SHENDE

SUMMARY OF QUALIFICATIONS:
Over SEVEN years of experience in Software testing and Quality Assurance with expertise in manual
testing as well as automated testing.
Experience in Integration, System, Functional, GUI, Performance, Security, Load, Sanity, Smoke, User
Acceptance Testing (UAT) and Regression Testing.
Excellent understanding of Business domain concepts related to banking, portfolio management system,
trading application, Property and casualty insurance, life insurance, Health Insurance, Healthcare,
Finance, accounting business processes and E-commerce.
Quality Assurance and Software Testing experience involving client/server and web based applications.
Writing and executing test cases, ad-hoc product testing, reporting bugs and reporting test status manually
and also using, Test Track, Test Director and Quality Center.
Writing test scripts and performed test automation using diverse testing tools like HP - Mercurys Load
Runner, Win Runner and QTP.
Working knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle
(STLC). Having thorough understanding of various QA methodologies like Agile Scrum, Prototype,
Spiral, Waterfall etc.
Experience with EDI Testing with Code Sets Standards such as
837/834/835/270/271/276/277/997/999/NCPDP Transactions.
Understanding of HIPAA 4010A1 Transaction Standards (Standard format, Content, and Codes),
Privacy, and Security Rules.
Expertise in performing QA Kick-off, Requirements Analysis, Peer Review Process, preparation of Test
strategy and Test summary reports
In depth knowledge of end to end performance testing concepts, monitoring and analysis.
Extensively used Load Runner VuGen to develop Vuser Scripts
Extensively used RANOREX UI automation tool for UI testing.
Exposure to various load runner functions used by Vugen.
Well versed with Load Runner analysis in analyzing the results.
Sound knowledge of VB script for QTP. Created function libraries, shared repository, runtime error handling
programs, and used descriptive programming in VB script.
Expertise in writing automated test scripts using Rational Functional Tester (RFT) and also using RFT
framework.
Strong knowledge of SQL queries and database testing.
Performed back end testing manually as well as using QTP.
Knowledge in performance testing through HP LoadRunner/HP Performance center (11.x) in Web
HTTP/HTML and Web services protocol.
Experience in creating Traceability Matrix to ensure comprehensive test coverage of requirements.
Extensive knowledge of HP- Mercury Quality Center, Test Director, IBM Rational Clear Quest specially
while logging and tracking defects.
Performed ETL testing to make sure that data is properly loading from source files to destination files.
Performed Data-Driven Testing, Parameterized Data, created compiled Modules and worked towards
synchronizing test run using Quick Test Professional.
Excellent organizational skills and the ability to handle multiple assignments concurrently.
Quick learner, Self-Motivated with Good Communication and Inter-Personal skills, Strong Problem Solving
and Analytical Skills.

TECHNICAL SKILLS:
Testing Tools: (HP) Mercury Suite - Quick Test Pro 9.0/9.2/9.5/10/11, Quality Centre
9.0/9.2/10.0/11, Load Runner 8.0/9.5/11, Ranorex, Test Director, PVCS

Page 1 of 7
[Type text]

Tracker, Team Track, Clear Case, Clear Quest, Seapines Test Track,
ATS, SOAP UI, Microsoft Visual studio Team foundation server (TFS),
Rational Functional Tester (RFT).
Operating Systems: MS DOS, Microsoft Windows 98, 2000, NT, XP, Window Server 2003,
Vista. UNIX, Linux.
Databases: Oracle 8i/9i/10g/11g, SQL Server 2005/2008, MS Access, MySQL.
Development Environment: Web Logic, Eclipse IDE, C, C++, COM+, PHP, .NET, Java script, Java.
Domain Knowledge: Banking and Financial, Brokerage, Media, Insurance, HealthCare,
Manufacturing, E-Commerce.
Testing Types: Black Box, Gray Box, White Box, Functional, Integration, System,
Regression, User Interface, data driven testing, test driven testing and
Database Testing.
Browsers: Internet Explorer, Netscape Navigator, Mozilla, Safari, Chrome.

EDUCATION:
Bachelor of Engineering in Information Technology from Nagpur University.

PROFESSIONAL EXPERIENCE

Client: US Foods, Chicago, IL

Performance Tester (May 2013 - Till Date)
Participated in all the business meetings which include sprint planning and project planning meetings.
Gone through the user stories to write the scenarios and test cases according to the user stories.
Developed the Test plan and test strategy document by considering the testing approach.
Worked on multiple projects on agile environment.
Designed data driven framework in order to create automation test suite for functional as well as regression
testing.
Extensively used VB scripting to develop automation test scripts using HP Quick Test Professional.
Responsible for monitoring the execution of QTP scripts ran on nightly basis and distribution of test results
within the team.
Extensively used PeopleSoft tool for testing purpose.
Developed and created SQL queries in test manager module of PeopleSoft.
Used IBM CAIL and Tandem (Menu 17) screen for the testing purposes.
Participated in the performance testing meetings to gather the performance testing requirement and to set up
the performance testing bench mark.
Created test strategy document for performance testing.
Worked on debugging and adjusting scripts by running it within VuGen with Runtime Settings logs set to
display all messages.
Re usable Performance Test scripts development, Scenario creation and execution
Created and executed performance testing scripts by using Load runner v11.
Used HPQC ALM V 11 for writing test cases and test scenarios and execute them.
Involved in ETL testing, Created staging tables from the flat files and mapped with source tables.
Also involve in field level validation and verification.
Tracked and logged defects using HPQC ALM.
Used PROMT and PRISM tool for verification of the GL accounts.

Environment: SQL, Load Runner v11, HPQC ALM V 11, HP QTP v11 , HTML, PeopleSoft, Prism, Prompt,
CAIL, Tandem, Java

Page 2 of 7
[Type text]

WellPoint, Wallingford, CT
QA Advisor (Jan 2013 May 2013)
HealthCare Application:
Analyzed the Use case document and functional prototype document to understand the application in depth.
Created Test scenarios and test cases in order to perform manual testing by using Rational Quality Manager.
Manually executed test cases for each testing cycle and conducted functional, integration, system,
regression testing.
Performed Functional, Smoke and sanity testing on different types of browsers such as IE7/IE8/IE9, Firefox
and Chrome for each build.
Created Functional, and regression testing automation scripts using Rational Functional Tester.
Extensively used Rational Clear Quest for logging defects.
Involved in backend testing and validation testing to check front-end and database systems using SQL
commands
Extensively used Load Runner v11 and Performance center for Load and performance testing.
Provide the detailed planning effort involved in performance testing and also the performance matrix for the
baseline for future release.
Organized LoadRunner test scripts for CRM application using Web HTTP/HTML protocol.
Followed agile scrum methodology for entire Product life cycle.
Interacted with development team and system analyst to resolve application defects.
Provided daily status reports and detailed QA Status to QA manager and Team lead.
Participated in project meetings and QA to UAT hands off meetings and daily UAT meetings.
Environment: SQL, Rational functional tester 8.2, LoadRunner 11, Performance center, HTML, XML, Rational
Clear Quest, Rational Quality Manager, Windows XP, Java, Rational Clear Case, Java Scripting.

Redcats USA, Manhattan, NY

Sr. QA Analyst (June 2012 Jan 2013)
E-Commerce Application:
Analyzed the Business requirements document and Functional Specifications document to understand the
application in depth.
Created test plan and test strategy document by considering the overall test approach and testing needs.
Created Test scenarios and test cases in order to perform manual testing by using Microsoft office excel 2010.
Manually executed test cases for each testing cycle and conducted functional, integration, system, regression
testing and Critical path testing.
Performed Functional, Smoke and sanity testing on different types of browsers such as IE7/IE8/IE9, Firefox
and Chrome for each build.
Extensively used quality center 10 for writing test cases and logging defects.
Used Seapines Test Track client defect tracking system for bug and defects Logging.
Created automated test scripts for critical path testing and executed the same for each build.
Developed and executed automated test scripts using Quick Test Professional (v 11).
Used VB scripting to develop the automated test scripts from the scratch.
Performed database testing using QTP.
Performed Web services testing using SOAP UI
For UI testing extensively used Ranorex UI automation testing tool.
Participated in Load and Performance testing using Load runner 9.5.
Extensively used Load runner for creating the load and performance test scripts.

Page 3 of 7
[Type text]

Organized automation test scripts using HP LoadRunner tool.

Extensively performed Mobile testing on different types of operating systems such as IOS and Android.
Have good understanding of Chameleon Content Management tool.
Followed agile scrum methodology for entire Product life cycle.
Used data driven testing to test the application on different sets of test data.
Worked on different types of projects on different platform such as Storefront, Mobile and tablets.
Provided daily status reports and detailed QA Status to QA manager and Team lead.
Participated in project meetings and QA to UAT hands off meetings and daily UAT meetings.
Environment: SQL, Quick Test Professional 11, Load runner 9.5, Ranorex, HTML, XML, Windows XP, Quality
Center 10, Oracle 11g, ASP.NET, Clear Case, SOAP UI, VB Scripting, E-Commerce, CHM (Chameleon Content
Management Tool), Test Track.

Client: Deloitte (PA)

Pennsylvania Insurance Department (P.I.D), PA
(QA Analyst and Automation Tester) (July 2011 - Jun 2012)
CAPS (Chip and Adult Basic Processing System)
Analyzed the Business requirements and System Specifications to understand the application in depth.
Created Test scenarios and test cases in order to perform manual testing by using ATS (Automates
tracking System)
Performed functional, regression, system, smoke, sanity and integration testing.
Created Traceability matrix and Risk Analysis matrix reports and discuss it with Test Lead.
Developed and executed automated test scripts using Quick Test Professional (v 11).
Created the data driven framework in order to keep the track of test scripts designed and executed as
per the application layout.
Used XPath and DOM object for web services testing for reading the XML file using QTP.
Developed Automation Framework such as Keyword driven and data driven Framework.
Wrote SQL queries to retrieve data from the database and compare it with UI while executing the
automated test scripts.
Extensively used Benthic (Golden 32) for writing the SQL queries and retrieve the data from the
database.
Extensively used Visual Studio TFS (Team Foundation Server) for Version control and managing the
software development projects.
Developed and execute LoadRunner performance test scripts.
Developed and review performance test plan document.
Track all performance related issues via tool like HP ALM (Quality center).
For ETL testing used to extract the data from the source table and move the data into the staging table.
Performed data validation within staging table to validate the all mapping rules using Cognos
Performed Compatibility testing with Virtual Machine as few modules were Desktop Application.
Ensured that all necessary documentation is appropriately organized for each build.
Use Agile QA methodology for the entire product life cycle.
Manually executed test cases for each testing cycle and conducted functional, integration, system and
regression testing.
Attended weekly status meeting and providing feedback on how to design the efficient script by
considering the requirement changes.
Interacted with developers, business analyst and other team members to understand the system
requirement changes.
Environment: Quick Test Professional 11, HP LoadRunner 9.5, Benthic, SQL, Oracle 10g/11g, Windows XP,
HTTP, XML, ASP.NET, Enterprise Architecture (EA), Clear Quest, COM+, ATS (Automated tracking system),VB
Scripting, TFS (Team Foundation Server), HIPAA 4010A1, Cognos,5010A1, EDI.

Client: Trizetto Group, Boston, (MA)

(QA Analyst) (March 11 - July 11)

Page 4 of 7
[Type text]

Integration of CAE with Site Minder SSO (Single Sign on).

Experience as a QA Analyst and responsible for coordinating and performing System Integration, functional
and data-related testing.
Analyzed the Business and System Requirements of the Application.
Responsible for designing the test plan using MS Word 2007.
Responsible for writing the Test Cases and Test Scenarios at defines the test environment, phases of testing,
entry and exit criteria into different phases of testing a
based on the Functional Specification, Technical Specification and Business Requirement document and
documented the same using HP Mercury Quality Center 10.
HIPAA Transactions and Code Sets Standards such as 837/835/834.
Tracked and logged the defect using QC 10 and Team Track.
Wrote SQL queries to retrieve the data from the database.
Perform Web Services testing by using SOAP UI.
Performed Smoke testing, Functional testing, regression testing and system testing.
Participated in Agile Scrum stand-up meetings in order to improve the efficiency of the overall project.
Involved in the meeting with SME (subject matter experts), Technical Lead and Project Manager.
Developed Requirements Traceability Matrix (RTM) to track requirements during the QA Testing Phase.

Environment: Quality Center 10, Team track, Clear Case, MS Excel, MS Word, MS SQL Server Management
studio 2008, Windows XP, UNIX, DB2,HTTP, SOAP UI, ASP.NET.

Client: US Bank, Cincinnati, OH

(QA Analyst/Automation Tester) (Jan 2010 - March 2011)
Online Banking Application.
Experience as a QA Analyst and responsible for coordinating and performing System Integration, functional
and data-related testing.
Responsible for writing the Test Cases and Test Scenarios based on the Functional Specification and
technical Specification and documented in Mercury Quality Center.
Analyzed the Business and System Requirements of the Application.
Control and manage daily test activities through daily Agile Scrum stand-up meetings.
Applied different types of checkpoint using QTP in order to ensure that the actual values meet the expected.
Involved in preparation of Test strategy document that defines the test environment, phases of testing, entry
and exit criteria into different phases of testing and resources required for conducting the effort.
Involved in development of test plan, test schedules, test cases based on high-level and detailed designs.
Involved in project planning, coordination and implementing QA methodologies.
Developed, executed and documented highly complex test plans and test cases for business-related
application running on multi-tiered platforms.
Planned, coordinated, and monitored project levels of performance and activities to ensure project
completion before or On-Schedule.
Build and manage the overall test process, according to the Agile Scrum methodology.
Involved in the review of requirements with functional manager and technical specialists.
Created UAT test cases along with different test scenarios and creation of expected test results.
Created an end-to-end integrated test script that meets business functionality using QTP.
Defect detection, reporting and tracking was done using Quality Center.
Involved in the meeting with SME (subject matter experts), Technical Lead and Project Director.
Participated in the test environment setup and in ensuring that the facilities, test tools and scripts are in place
to successful performing the required testing effort.
Developed test cases and scripts for Functionality, Security and GUI Testing.
Conducted Performance and Load testing to generate the load on the server by creating Vuser Script,
Controller and Analysis Monitoring features using Load Runner 8.0.
Created Scenarios and inserted Rendezvous points and Transaction points in Load Runner 8.0
Developed Requirements Traceability Matrix (RTM) to track requirements during the QA Testing Phase.

Page 5 of 7
[Type text]

Performed extensive Regression Testing for subsequent versions of the application using QTP.
Used Mercury Quality Centre to track, analyze and document the Test Plan.
Participated in various meetings and discussed Enhancement and Modification Request issues.
Environment: Quick Test Professional 10.0, Quality Center 9.2, Load runner 8.0, Oracle 10g/11g, VB script, MS
SQL Server 2008, Windows XP, HTTP, ASP.NET, MAC OS.

Client: Hewlett Packard (HP), CA

(QA Analyst) (March 2009 - Jan 2010)
Analyze the user requirement specifications and designed the test cases.
Developed qualitative and effective Test Scenarios, Test Cases and Test Plan.
Actively involved in entire SDLC and STLC of an application.
Performed Test life cycle and bug life cycle through potentially shippable product increment with estimated
framework.
Use Agile QA methodology for the entire product life cycle.
Updated the Risk Matrix after conclusion of the severity and priority of the defects.
Performed Build Acceptance testing for application once build comes in test environment.
Reviewed Report Module with positive and negative test case and performed negative testing.
Performed Compatibility testing with Virtual Machine as few modules were Desktop Application.
Ensured that all necessary documentation is appropriately organized for each build.
Manually executed test cases for each testing cycle and conducted functional, integration, system and
regression testing.
Creation and Execution of Test Cases and analyze results including Black box and Regression testing with the
help of Mercury Quality Center 9.0.
Used Table Checkpoints to check values of object properties, Image checkpoint for property values of an
image and information in a table respectively using Quick Test Professional 9.2.
Actively involved in Bug Life Cycle and reported bug through Quality Center.
Worked on load and performance testing.
Used Load runner to create the Vuser scripts using C language.
Automated test case through QTP for regression testing and Build Acceptance testing.
Created descriptive program for regression testing through VB Script in QTP.
Extensively performed data driven testing and parameterized data for data driven testing.
Maintained the repository for regression test cases and updated the same based on change requests.
Prepared the test data files, manipulated the test data files and uploaded the test data through FTP and
executed the test cases.
Performed User Acceptance Test (UAT) on GUI screens to ensure that developers met the user expectations
Assisted Users and Business Analyst in completing User Acceptance Test.
Environment: SQL, Quick Test Professional 9.2, Load Runner 8.0, C, HTML, VMWARE Server, Windows XP,
Quality Center 9.0, Oracle 9i, ASP.NET, SOAP UI 4.0 , Clear Case, Unix, VB Scripting, E-Commerce.

Hartford Insurance, Hartford, CT

(Software Quality Assurance Analyst) (Oct 2007-March 2009)
Involved in Requirement Analysis and identified the testing requirements.
Created Test cases, updated test plan and also involved in some sort of designing Project QA plan using MS
Project.
Designed the test cases based on a written statement of requirements, software structure and business,
operational scenarios.
Used Quality Center to track bugs and was involved in verifying the fixed defects in entire bug life cycle.
Executed all test cases and reported all defects in Quality Center 9.0.
Creation and Execution of Test Scripts using Quick Test Professional (QTP 9.0) and analyze results
including black box and regression testing with the Mercury Quality Center 9.0.
Written VB scripts for various Quick Test Professional test cases.
Worked with development and business teams to create load, performance and negative testing scenarios.

Page 6 of 7
[Type text]

Created Test Case template in MS Excel and exported all test cases in Mercury QC.
Formulated test scenarios based on analysis of Use Cases, and system and/or software requirements for
many test types.
Involved in Performance, Interface, Functional, Security, Database Integrity and Integration testing
manually.
Performed Functional, Regression, and System testing and End to End testing using Quick Test
Professional.
Assisted Business team with planning, coordinate and execution of User Acceptance Testing.
Environment: VB Scripting , MS SQL, MS Access, Quick Test Professional 9.0, Windows XP, Quality Center
9.0, Test Director, Java Script, C ++, IIS Web Server.

I-Flex Software Solutions, India

Client: Citi Bank
(QA Analyst) (May 2006- Oct 2007)
Online Banking Application for Citi Bank.
Analyzed the Business Requirement and System Requirements of the Application.
Experience as a QA Analyst and responsible for coordinating and performing System Integration, functional
and data-related testing
Responsible for updating the test plan using MS Word 2007.
Responsible for writing the Test Cases and Test Scenarios based on the Functional Specification, Technical
Specification and Business Requirement document and documented the same using HP Quality Center 9.0.
Tracked and logged the defect using QC 9.0 and PVCS tracker.
Wrote SQL queries to retrieve the data from the database.
Followed Waterfall QA methodology for entire STLC and SDLC.
Developed qualitative and effective Test Scenarios, Test Cases and update the Test Plan.
Performed Smoke testing, Functional testing, regression testing and system testing.
Testing process included Black Box testing, Functional testing, Integration testing, Data Integrity testing,
Regression testing and End to End testing, also participated in UAT.
Involved in the meeting with SME (subject matter experts), Technical Lead and Project Manager.
Developed Requirements Traceability Matrix (RTM) to track requirements during the QA Testing Phase.

Environment: Quality Center 9.0 , PVCS Tracker, MS Word, MS Excel, MS SQL Server Management studio
2005, Windows XP, HTTP, XML, Java.

Page 7 of 7