BUILDING BETTER HR

in civil service:
DIGITALIZATION AND
Technology
Prepared by
Dr. Ed Canela
Digital Organization Thinker
3D Manufacturer
CIVIL SERVICE TODAY
Cost savings in a fast aging world
Citizens want cost reduction and transparency
Butmore, better and quick services.

Satisfaction is out.
Citizens want to be delighted.

Digital technology can help!

 OMG! Without us knowing
HRD in the public sector
has shifted from
Human Resource Development,
to Human Resource Disruption
 SHIFT HAPPENED: You Won!

The Dematerialisation of our Office:

-No Executive Order
-No Management of Change
-No Delegation
-No rewards and punishment
-No participation

Just great solutions, crowdsourced

that became a necessity!

Ten years ago, we re-reoganize yearly.

Today, we need to do sodaily! Ed Canela
I dont hate our HRD....

I just want to be....

 How large organizations organize their priceless assets today

Uber, the worlds largest taxi company, owns no vehicles.

Facebook, the worlds most popular media owner, creates no content.
Alibaba, the most valuable retailer, has no inventory.
Airbnb, the worlds largest accommodation provider, owns no real estate.
Skype and WeChat are the largest phone companies with no Telco infra.
NetFlix is the worlds largest movie house with no cinema.
SocietyOne is the fastest growing bank with no actual money.
Apple and Google the worlds largest software vendors who dont write apps.

Zappos is 2.0 Billion sales and 75% of customers are

repeat buyers has 1500 workers BUT no managers.
Largest small company in the worldThe Alphabet
HP is splitting into small companies.
The HR Domains in the Public Sector
 Top Ten Disruptive Technologies
For HRs in the Public Sector

IoT Robotics Wearables Big Data

SNA

Smart 3 D Printers Artificial Freelance Cyber

Vehicles Intelligence Techs Security
Social Network analysis (SNA)
Examples
1. SNA. Social Network Analysis (SNA) looks into relationships among
actors in a group, organizations, communities and even countries. In
this social media age, it can gather, examine and map data. The data
can: (a) describe the relationships between actors, (b) identify their
dependencies, (c) show the structure, and (d) predict outcomes of
future actions. It has now become a distinct method having tools for
collecting data, statistical analysis, visual representation, etc. Besides
OD, it relates with big data and data journalism.
Tools Impact Areas

Tracking spread of disease, gossip, Systems Analysis Diagnosis

security and peace studies, money Chaos Theory Trust and Social Capital
laundering, terrorism studies, Social Network Analysis Relationship Dynamics
Feedback Theory 2 Pixies and Elves
Business Analytics Data Science and Data Journalism
SNA: unravelling your organisations invisible assets

At best, they are like this!

Organizations never WORK like this!

And with SNA, they REALLY looked like this!

In organizations, Relationships matter

Robots
3. Robots. A computer instructed electro-mechanical machine that can
perform partial or fully automatic actions mimicking human works.
Computers handle the control, sensory feedback, and information
processing. They can replace humans in dangerous work environments
manufacturing processes. In fact, many specialized, complex and high
precision manufacturing firms use them. Industrial robots perform
many non-value adding functions as well. They can handle toxic
materials, chemical wastes, bombs and others that are so expensive and
dangerous for humans to do. Robots can vary in sizes. Nanorobots are
are microscopic and others can be as high as three-storey building.
Recently a special unmanned and remote controlled drones can
navigate autonomously, even beyond human's line of sight. Despite the
developments, the debates on the robots' pros and cons continue.
Examples Tools Impact Areas

Micro manufacturing Systems Analysis Person-Machine Interface

Advance Manufacturing Social Network Analysis Ergonomics
Nano-Manufacturing Feedback Theory 2
Cloud computing & big data
Examples
5. Cloud Computing and Big Data. Cloud computing is storing and
accessing data and programs online rather than our hard drive. You are
already using cloud computing if you use Gmail, Dropbox, and Google
Docs, or backing up your hard drive online. Big data follows. It is a
collection of online digital data. They can come from within the firm and
external sources on real-time. Unstructured (mostly text) or multi-
structured (text, images or video) data may need pattern recognition
and deep processing. Likewise, analysis include the 5 Vs of information:
volume, velocity, variety, veracity and value. Proper processing and
analysis can trigger learning insights, new discoveries, and even
innovations.
Tools Impact Areas

Google+, Facebook, DropBox, Dashboards Privacy

Amazon, etc. HADOOP Communications
Start with HR Dashboards
and Analytics

Then.CONNECT to BIG DATA

Artificial intelligence
Examples
Learning systems
Machine Learning
Advance Search Algorithms
Intelligent Linguistics
Immersive Journalism
Neuroscience and Artificial
Psychology
Social Intelligence
8. Artificial Intelligence. AI is the art of making intelligent machines and
intelligent computer programs. It helps computers to learn more and
understand human intelligence better. AI the future of programming.
Current AI activities focus on speech recognition, learning, planning,
problem solving and research. If you have used Siri, Google Translate,
then you have seen the beginnings of AI. With AI, computers will be
better able to: program other computers, reason, solve problems,
recognize objects, as well as manipulate and move objects.
Tools Impact Areas
Communications
Man-Machine Interface
Telecommuting 3.0
9. Telecommuting 3.0. Telecommuting emerged from the eighties. With
telecommunications technology, it enables people to work outside a
central workspace. While maintaining traditional offices, telecommuters
can work from home or other work spaces for a period of time weekly
to reduce commuting time. While embraced in many parts of the world,
this has yet to take off in the Philippines. The next wave, Telecommuting
3.0 will see online collaboration, conferencing, webinars, and others.
We will see dramatic increase in the use of groupware, virtual private
networks, conference calling, videoconferencing, virtual call centre and
Voice over IP (VOIP). It will allow communications over long distances,
saving significant amounts of travel time and cost.
Examples Tools Impact Areas

HR Analytics VOIPs Work design

Workforce Management Chats Contract management
CheckIns Organizational control
Dashboards Worklife
Rise of freelancers
The freelancers
FreeLANCING:
A SERIOUS BUSINESS INDEED
Privacy & security
10. Privacy and Security. Having more data stored and processed online
will blur the boundary between being private and being public. To stay
online, you have to publish stuffs to be shared in open, public spaces.
Else, people will find lesser chance to enrich friendships, find or grow
communities, learn new things, and act as economic agents online.

Computer based risk protection has long been gone. In the future,
companies will use advanced risk assessment and mitigation. This is
inevitable as the intensity of using online resources and applications will
lead to more and more security protection issues. This will lead to new
models of building security directly into applications. Perimeters and
firewalls are no longer enough. Every app needs to be self-aware and
self-protecting.
Examples Tools Impact Areas

CCTVs
VPNs
Can you think that these guys will join the
To scale up your organization in the next five years,
and you need to formulate HR policies,
with whom will you address them?
And heres what the HR Analytics say about them
Nows your turn..
What HR policies would you suggest to CSC to
enable them in your fold in the future?
HRinthePublicSector:WaysForward
1. Organizing Digital HR (start with HR dashboards,
HR analytics, SNA and Predictive Stats
2. Theres a lot more in Social Media that meets the
eye
3. CSC must become Digitally Empowered
Organizations (playing with individual technologies
in every department is so much fun.but getting em
together is the big O....
4. Security risks exist but should not prevent you
from learningand organizing digitally.
5. CSC human assets must work smart, learn fast
and have lots of fun.
 -Citizens must be integral part of CSC.
-Learn how to manage your invisible assets
Imperatives for CSC -Promote an innovation culture within to cope
with technology disruptions and the millenials
-Learn to work in a digital world
From techs view:
For better or worst,
CSC will change!
With or without your action today!

Eduard Q. Canela, BSEE, MBA, PhD (OD Systems Dynamics)

Tel: +632 9301615 | Cell: +63 917 559 1213 | e-Mail:
ed.canela@gmail.com | Skype: ecanela (Philippines) |
Facebook: https://facebook.com/edcanela | Twitter:
https://twitter.com/edcanela1 | LinkedIn:
https://www.linkedin.com/in/edcanela | Google+:
https://plus.google.com/+edcanela/posts
Imagine what seven billion humans could accomplish if we all organise, love, trust and respect one another.
Just imagine!
In CSC
A chance to prove yourself
Make a meaningful existence
and to be useful to a great country
Ed Canela, PhD