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Applications 5
Naveen Nagalingam
Case Study:
ABC Ltd is a manufacturer of mobile handsets. It has its manufacturing
plant in Bangalore and its offices and retail outlets in different cities in
India and abroad. The organization wants to have information systems
connecting all the above facilities and also providing access to its
suppliers as well as customers.
Discuss various issues in developing information systems and fulfilling
information needs at different levels in the organization.
Explain different security threats in the context of e-commerce for the
above company.
It Is estimated that in a few years, mobile phones will be the most common Internet
access device.
A manufacturing firm might benefit from the direct-engagement with customers and
resulting increased brand awareness that an e-commerce model has to offer. An
information system for this company in the web space might make use of practices
such as:
Such a model may serve to integrate the business' selling, supply chain, CRM, and
logistics functions.
The above company will find it necessary to house valuable and confidential
information such as
taxes
financial assets
medical records
marketing strategies
Company ABC would be legally required to consider security controls for the
integrity, confidentiality and accuracy of their financial data. A properly conducted
risk assessment with a cost-benefit analysis in mind, will bring out the vulnerability
points that need attention. The main concern would be to maintain a constant or
sufficient level of manufactured output to meet customer demand, by safeguarding
against any compromises of information, resources, or software quality i.e.
embezzlement
power failure
software bugs
A business impact analysis can identify the most critical systems and the impact of
an outage, the maximum amount of downtime allowed, and the value of technical
backup systems. This would be based on predicted levels and scale of output and
type of operation. A business continuity policy may be deemed necessary:
software metrics