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    Sat Air Quality Manual

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    SATAIR QUALITY MANUAL QM-01 Nai 7 : Prepared by: Loo Shun Chiew Head of Sater Qualty Asia Paciic ‘Approved by Henning Soegaard Larsen Head of Tactical Qualty Management ‘Sata Guat Manwal Revision ‘G2 February, 2017 Page 1 038 SATAIR Preface Its Sata Group's poy to estabish and work with processes which ensure hat we underdand ou customers! needs and tat we produc, dover and support aur reduce and eros fo stl hate neds eter tan our best competir. Measured loves of customer satstacton denansate ou progress toward (hs oa. ‘Sata processes ae defined nthe Gualty Management Systm, which is designed io sais al customers, ‘regulatory ana egal requremeris, Sata ene are expoctd o operate by the system anahold ceria to "1808001, EN/ASS100 and EWIASOT20 and other standards appropri to her uses. Sear ens are ‘expected io car out sl assessments agains the mtemational recognized eteria a speci inthe standard ‘asthe bass for planning improvement. “Through an ays updated Qual Manayenent Syst, Ure Corporate Manages Wo sre employees influence on tier own working stun and thereby ale the acknowledgement te neces of teamor, Aina we aim at creatng amore exe, dynam and ecient company whic excend the ‘customers! needs and expociations now and te ture. ‘A condition fr achieving customer satistacton ft maintain the qualiy ofl nema functons and processes. Ths 's ensured by documenting te relevant syeiom eloments foreach tunctn and proces oune, and tis the ‘esponsibiy ofthe managerin questo tat he or che as wel as sor her employees use sna comply wth these ‘jeter olmerts| continuously, wish adapt our Quay Management System and prod fo markelrequcement, all must contol fo system and preduct improvement 1 Management autores by Is signature below, thatthe dscribed Quay Management System apples ‘SarGuaiiyManal—~—~*~*~*CR a SCS*~*«R a DHT SSCSC*«i SATA 4. Contents & amendment record 4.1 Document change record DOCUMENT CHANGE RECORD Date Pages) amended DETAILS OF AMENDMENT 25 Apr 2011 Fst issue of is global QMS decument 2 Mar20%2 Update te is of Standara Proved Index 0% Jun 2012 lowing paragraphs were updeied wo clude ENDIOO, , | requtements 14.22.29, 8,561.1.71, 74.1712, TRISNTSAL1842,7849,7818, 183,785 713,723, p24e0. reFeb204 Flowing paragraphs were amended ip included new Sala Group ‘organization changes: 53,531, 551,58.11,5512,581.3, 5514.55.15. ‘Allpages has been amended wih Sata’s new ogo 2a 2018 Para 3 update Sata Group Mision, Vision & Values statements Para 54— updato Quality Obectves aa 5 update Organization char ~ Execute Management = update Chef Commercial Offer (CC) res ana Fespenebiiis, Para 90~ update Standard Operating Procedres Index ‘Al pages - Update Satae Group new ego ¥2/Av9 2016 (3 May 2016 Tan, fast 20.24.25, 28, 27,30, S808 Pars 83~reveed to mcude males e=panaDIiy Wo ensue _| anworminess ars 21 ~ added Eaton QAPT 22 alr ENT Pera 3~ added Test Repod team &definton Para.s = added eectonc records and back p cont Para 54 1~updated Quaty Objectives for 2018 Para 5 5— Update organisalon chat and coyparte management feeponsbites and autores Para'552~Updato management representate Para 741 ~ add convo i revert puchace of counter & SUP pats Pata 7.5.1 Revised paragraph to allgn wih caren 910 & 8120, rogurements Pata‘ 513 Revised paragraph to aign wth curent 9109, requirements Para 7.514 ~ Ade post deivery suppor parsaraph Pata 83 _ Added Delegation Approval by aPAY Para = Upsated Standard Operating Procadres Index “7 Noy 2016 Piatace updated wii CEO WB Para'5.51 New Organization Chat side site sesan2017 5,23,28, 38 Para, 22 Permissible excision have been dees Para. 22 new process map Para. 7-1 new prosess map Para. 7.5.4 Custome propery to incude custome: property Minor change; wora “Stari ent of batch hasbeen removed ‘Aditonal Guay Management documents hasbeen acces roan «Ro Raven Beans, 0 SSC~*«é ge SATA (02 Feb 2017 8,9, 10,38 Para. 15 Setar Group Architecture Pata. 22 Permissible exclusions have been aéied Para. 23 Procoss Map, nko AibusIPOA ‘Append: A~ AIO-AS and QMM as been ade Sei Gain Rewson 8 cater, 2007 Page 038 SATAN TE 1.2 List of effective pages [Pago ie. [Rew Dae Pagoo. [few ae] 7 Feb a 7 Weep 207 2 8 coreo2017 2 a cerepa0t7 3 ° coreo2017 x 8 cxteo2017 ‘ ° c2seo2017 a“ ° c2reo2017 5 ° c2Fe2017 35 ° c2reo2007 6 ° c2Feb-2017 = ° caren2017 7 ° 2Feb2017 a ° c2teo2017 ° 8 c2Feb2017 2 ° cosreo2017 ° a cesena017 ‘0 ° ceeb2017 " ° c2re02007 2 ° cae02017 2 ° cee 2017 “ ° 22017 6 8 22-2017 6 8 o2-Feo2017 ” 8 ‘Feb 2017 18 8 c2Fep2017 9 a o2Feb2017 x0 8 o2Feb2017 a 8 ceFep2017 n a carepa0t7 x 8 c2Fep2017 24 8 c2Fe02017 25 8 cxrepa0t7 20 a c2Feb2017 n 8 o2rev2017 28 8 cereoa017 28 a ceepa017 |» a o2.Feb2017 ‘Approved by Henning Soegaard Larsen, Head Tastial Qualty Management ‘Saari ———SCSCSCSC*R va SSCSC~S*« Fy, 2 Paes 5a BATA E Table of contents 1. Contents & amendment C040 nn 11" Document change rere 12 Ustof etectva panes 14 Organization pole, 15 Sata Group Aehitecture 2 SCOPE nnn 2 General 22 Permissible excisions 23 Process map 10 3, Terme and denon. 4 Quality management system. 41 Qual system piles 42 Documentation requirements. 2 43. Conrl of ocumants 13 44 Contl ot ecords 18 Management responsibilty nnn vn 51" Management commitment 4 52 Customer Focus “ 53. Mason & quay poy. 4 4 Planing, 16 158. Responsbityauthorty and communicaon {6 Resource management 1 Provision of reeoures. (62. Human Resources 63 trasiveure, 4 7. Product rA22400 enn Planning of product resizaton 112 Customarralted processes 26 13. Desgn and development 2 74 Purchasing. 2 175 Production and service provision, 2 118 Conrl of montoing an measuring equipment, 20 Measurement, alysis and improvement nnn a 3 81 Genera 34 {82 Moning and measurement. 31 183. onto! of non-onfaming products 3 84 Anahi of data 4 85 Improvement. ot 8. Standard Operating Procedure index Satar Operation. en 38 a Waeinan, 07 —~SCS~S*«i a TE 14 Organization profile Sala was founded in 1057 and isa word leading suppl of srt pats and sence soliton for rat rontenance Sata offers various sonics, ranging fom pais supply and distibuton tp a selection of tailor-made eavica Povier solitons Sata alto ofers ropa cones in North Arca and Asia Paci regon ana bead season of fs product porto and manufactur eapabities in Neth America Custer inde al ypes of commercial operators and maintenance powders as wll a business jet, genera ‘vaton and several lta operators worded, Stari headquartered in Copenhagen, Denmark and serves ts busines partners globaly trough sal and warehousing locatonsin Cope, Noth Arner the Mie East, Pai a tie Star has around 360 employees wordude, and is cored under ISO 900 /ENO 1OKVENO20 and various ther crospace standards such FAA, oe Sater isa value-adding gateway between parts manufacturers and aircraft operatreinanulacturers ‘Atypical passenger areas made up of approx. 9 milo diferent parts. Spare pars for raine maintanance are prosuced by more than 1,000 deren manutocturer. Paris manufacturer often lack the resources to malsan the necessary hgh lve of contact with thir many Cisiomers lhe same tine, fey fen dit aut to meet customers growing demands br loses, ocumentaton and e-conmetce competences. Furthermore, ins are alo seeking to ln the numberof ‘suppl. “This is where Satie comes in 4 Be) “ez bras SATZUR ‘As agateway between aka parts manufacturers alo called supplier) and arias, Sati edd value ote "uppers by helping thm reaucerensacton cos ssi improve customer ears vee. Sata ade vue frie ‘customers by haping reduce mventry and hisng cots and inpcove pats avail, hereby making k possible ‘Sala provides acess to soveral hunted thousand fret areraf pats produced by appox. 860 manufacturers. These parts range ron flrs and swiches to hoses for ateraftmarinance. In adlon tthe physical dstrbuton ofthe pat, Sala ofr abroad aay of taler-made ntograted supply chalnsolutons, i fepthproduct knowledge, large customer suppor function, access to warehouses in many ecabons around the word and advanced 7 scitons Airrat operators ‘Arf operators need reliable delvry of spares —2 single day of downtime for oe acratan cost up to USD £500,000 The management of spare parts purchasing I very complex, however, de tothe ge quay of ‘Sear OwatyWarsol——~SCS~*~*«SRSSCS*~*~*« Ry 2007 Page 7038 SATAN Fe ‘routs, the lage rumber of supplirs and varying dalver mes. Thats why many aeraoperators choose olaborte with Sali Koy customers that benef fom Saas sence inckde: ahanea Technik, A Franoe Insti, Singapore ‘ines, Japan Aline, Emistes, A Canada, China East, among oes Parts manufacturers Part manufacturers needa poessiona business parinero mare! the products oa wodide customer network. Saal proves both easy accesso and local knowledge about the customers andine avon inusby, othe manufacturer ean obtain he best poesble perfomance. Key suppliers tat current banett rm Sati’ ervles incase: Eaton, Pal Aarospace, BIE Aerospace, oneywel, Tear, Dish, Champion Aerospace, Kade Aerospace, amcng ors 1.8 Satair Group Architecture £ —S—— Taro a0 aren) canes) 1 Saas ETE Sah Ta Be ‘un am) tia = 2S ang) (ant sata crop 2. Scope 2.1 General Sata has documented, implemented and mained the qualty management sytem that satis the 150 9001F EENIASS100, ENASS1Z0 & Eaton QAPT 2121 and applicable statuary and regulatory requremenis Implementation ofthe qually management stom ie regulary acted and reviewed to morove fs effectiveness in accordance wi the standards, Any reson to the QM wil noe to be approves by Eaton bore i rleated "tis emphasiced that the requirements spacied in 140 8001 EWAGS100 and ENAGS120 av complementary (ot ‘teratve) to contractual and appicablestattry and regusory requirements Should there be a eof between ‘he equremens of his standard and appleabe sary or eglatory requerents, te ltr shal ake precedence Le, requrements specie ISO S00}, ENIASOTON ang ENIASOT20 do not overs any statutory ‘dor regulatory requirement, [A empioyoos are responsible forthe implementation ofthe Qual Management Sytem. Salar Quay Management System (QMS): ‘+ entity te processes needed and ther ppication thoughout te organization + Determine the sequence and interaction of thse procossos ‘str QuatiyNanad SCR SSC ey 2 Page bof 38 SATA ‘+ Determine crtera and metiods needed to ensure thal bth the operation and con of these processes are ofectve Ensre the avalabityof sources and intrmaton necessary to support the operation and monting of these processes ‘+ Montor, measure and analyze thse processes necessary ‘+ implement actions necessary fo achieve panned resus and continuous improvementof these processes ‘The sequence and interaction between the various processes ofthe quay management system are shown nthe foltming process map. 2.2 Permissible exclusions Sata does nat perform any design andor develpment of pats. As such, he following excsons apply ‘+ §78 Design and development ‘Gar Gvaiiy anal ——~—~SCS~*~*SR a SSCSCS*~*« a2 SSCSC*« SA TAA TE 2.3 Process map ie SATAN 3. Terms and definitions ‘The tems and defitons used wthn 'S0S001 ENIASG100 and ASTENG120 app Airworthiness Cortiete ‘A document sss by te cv avition autor (2g. EASA Form 1, FAA Form 8190, that cries that the Part conforms tothe appcabe regulatory requirements Ccrtiate of Conformity ‘ docuren! that ces produc conformity o press, design andor specication requietant commonly ‘elerodto a8 3 Crifeateof Conformance” Counterfeit Part, 2 product produced or aered to initateor resemble a product without author righted so, with the intent to ‘mislead or defraud by passing the niaion as orginal or genuine. Distributor Organization carving out the purchase, stoage, siting or sale of products wehout ates product conformity Risk ‘Ar undestablestution or excumstance that has both lho of occuring and a ptentallynapetve consequence Spliting ‘The dvsion of product ether physical or by batch quantity, whout atfecing the product characterstes ‘Suspected Unapproved Part ‘A product it might nt have been o suspected of ot having be lawe and reglatone produced asordarce with apleabe TestReport Objective evidence provided by ether the manufacturer or aceite testing faity thatthe roduc conforms wth speaedesignrequrementso properties, Customer owned property ‘Any typeof nstumeriaton, accessories, manuals, or shipping conlainers and any intlctua property that belongs oa customer. ‘Customer supplied product ‘ny type of sevice of mata supple oe uized in the manufacture, modification er epi customer ouned propery, Product ‘The end itr esut of meeting all contact ems and codons. (9, manulactured goods, merchandise, services ae) ualty Records Documentation a thse acts wherein records of ead actives must be maintained wilt spect inthe ‘cedure orwerkinsnuton level documenta, 2s sppicale, ‘Gaaracaay tend ——~SCS~*~*«CR TaFeinay, 17 SC SATA 4, Quality Management System 4.1 Quality system principles ‘Qaty recognized a he folly of eatizes and characteris ofa producto cence het bear ons abit sty sat orimpled needs Sata Qualiy Management System comples wh the Inteaonl Standards, IS08001 ENIASSTOD & ENIAS®120 ‘mosel and saisfee al appieabe customers, regulary and lege equrerants ‘The organization’ products and services aro produces trcugh a network of interested processes which operate throughout he whole erganlzation and serace wth customer and supplies Processes wil be designed to enable the business lo mee he expectations ofthe customer Al business [rocesses have inputs which are ransfoed ri ouput, the Wanslormaton being te aation value, Each Process wil havea defined staring point and tne deverabies For each process an Owner and Users shal be enti ‘The Owner responsible fr: ‘+The desgn a he process and is operating isietion. ‘+ The implementation ofthe process + Checking tat the process dasign mess al requlements ‘Ensuring tat improvements ote design are incorporates ‘The Users responsible foc “+ Planning the ue ofthe process as designed ‘+ Operating the process a instruct. ‘Checking that he outpt mets the requiernent. ‘+ Making euthorizes adjustments proposing changes 4.2 Documentation requirements ‘Sats Quaty Managemen Systm (QMS) documentation cludes + Quay poy & objectives that are docurertodin his Quality Manual + This Qualiy Menust + Documented Standard Operating Procedures + Queityretted foms, databases, reports + Acces alo the above documeniaton to enswe eet planing, operation anc contol of processes. “The range and deta of documentation wl be dependent upon the comple of he work, the methods used and the sls and competencies af he stat involve, Process ones wil be responsi for tha documentation fhe prooesees end wil ensurethat documentation ‘compl wah the requrerents ofthis manual oe Feta, 2017 Page 18 SATAIR ‘ot ho above documentaton is consolidate nthe GMS System pol hats located in a Safa Lotus Notes ‘atabase. A employees willbe anod wih the latest issue and have acess to he relevant ocument ough the ‘as System pov (Customer andor regulatory authors representatives wi have on-site acces othe documentation as needed 4.3. Control of documents A Star Qualty Management System (QMS) documentation wile: ‘+ Reviewed and approved for adequacy by authorized sta pert isuo, dented by revision number and cated 1 Ready avatbie at he comect revision stats, obsolete 1+ Contre 2 hat th coeo revision sls canbe reayancrsined by waar ‘+ Reissued stra pracicsl number of changes hasbeen mage ‘+ Sultably ented when reused or information purposes, necessary locaton an promi removed wien ‘Documeniaton and data vil be reviewed and approved by the oriinatng authori, or otber formal designated ‘autor, when amended or raised sue. The reviwing ad approving athe wll ave accoss al pertinent Background infomation ‘Changes te documentation and data willbe formal ene’ and recorded and nlfe to use areas ‘aster ists o equivalent wl be established to deny the current eso of documents ane daa. The Head of ‘Quay Management is overal responsi for coordinating, enforcing and auditing the docarent conto relates QMS document hierarchy ay waa, Col aly acl wich og pon rectes, and be op Manager a ‘eons Sats complance fo 156 suv S010 Standard ‘perations snd pocasses, SOPs dociment the way ates must be fered oasis consent cniomanca teenie and cull 'SAP -SOP: Ast of SAP work instucton fer he secompiehment of tackin spporing the ONS-SOP demonaratingSomplance wi documented reqorements 4.4 Control of records (hy racer at etait maintain pri: ‘Evidence of conformity to requrements and ofthe effective operation ofthe OMS ‘+ Evidence of conformity to cuslomer and regulatory requiements 1+ Historical data for analysis purposes, cluding management of he Quality Management System, | Standard Operating Processes estabished to dafne the type of records and contol eed. This precede ‘equies tat qual records rman gibi ready dentable nd rebevabl. The proceds defines the corols needed for denticaon, storage, protection, retival,rention be and positon of qual records. Where ‘cords ae sioean an eleconc for, back-op procedures are dafned. Tees slacrni records shall be Secured io prevent unauthorized sheraton or change and shal nol be cored de osotnare or estan ‘Sea Guat Maral SSC ‘2 Feoren, 07 SC SATAIR changes. Customer andor regulatory authrites representatives wil have one acest tothe evant records forrevow when requested 5. Management responsibility 5.1 Management commitment “Top Managements ulimately response fr planning, etsbshing, implementing, revewing and manning the ‘ONS. Thay aro acvay Invlvedn proving he vison and atepedeecton fr he growth a he OMS “To continue to provide leadership and show commento the improvement ofthe ONS, management wl othe folowng ‘Communicate the importance of meeting customer, tattry, and regulatory equremnenis [etabieh ho quality patoy “Ensure that quay objectives ae established ‘Conduct petode management reviews Ensure th avait of resources, 5.2 Customer Focus Sala strives to identfy current and future customer needs, to mec custo requements and exceed eusomee ‘expectations. “Top management ensures that customer equements ae understood and mets tha ustmerelstacton may be guaranteed. This may be caiod out vate conract between Saar athe customer other means Such customer reviews, performance roquemens,questonnaes, vist reports ot ober necessary means, Customer requfement wil be determined, converted int itera requtoment, and communicated tthe appropiate, ‘people in ata orgenizaon 5.3 Mission & quality policy SreitlemC] Mole] Mission and Vision Mission Wie deiver innovative and world- lass solutions within the parts management business and we develop extended dstribation and arts support services to every Unique customer and supplier inthe lobal aerospace value chain, Vision |n 2017, Satair Group wil be he global leader inthe material management business aed wil deliver agra services forall il arcraft pes. Specifically for Airbus custoners, Satar Group wll provide excusively the best materials managemert afer sales pat support, ‘Ssn-Quaty Manat ——~—~SC~*~*«SR aR SS~*~*« a 20 SSCSC*«i SATA ‘The base quay requtemons to achieve the standard are iat down inthe Quality Manus. ‘usty standards ae the responsibly of

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