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6388 Document

and Workflow
Management

Assignment 2 (Group of up to 3 students)

Background
You and your team members work as process architects for a consulting company. A
client has asked you to for help them to formally model their Order Entry / Sales
(OE/S) process into BPMN diagram(s) and plan for the implementation. Some
materials regarding the OE/S process have been provided to your team, yet they may
not be sufficient. Your team is expected to finish the following tasks.

Tasks
1. Read the given Analysis Notes on OE/S process, and give a textual
description of your designed OE/S process including involved process roles,
activities, documents, etc. Extra research work is highly suggested, if you are
not familiar with sales business processes. (Minimum 400 words)
2. Create the corresponding BPMN diagram(s) for the described business
process, including necessary activities, events, messages, data, etc. (Minimum
20 meaningful and non-trivial activities).
3. List the BPMN patterns (such as free choice, discrimination, etc.) and special
structures (such as timing control, signal control, etc.) used in your business
process, and discuss the rationale of them. Examine your process to see if
there are any potential issues with it, such as any uncaptured exceptions/errors,
potential dead locks or infinite loops, etc. (The BPMN modelling techniques
introduced in week 5-7 will help here). List them out and briefly explain them.
(Minimum 200 words)
4. Create a business process implementation plan using the template introduced
in Week 11 to show how the created business process should be integrated into
the current IT systems and organisational body of the host company. Make
reasonable assumptions if needed. (Minimum 300 words)
5. Put all above contents into a report. Your report should also contain sections of
executive summary, introduction, conclusion, and references (at least 5
references, APA6 or Havard style).

Submission
Soft copy: Your report in an MS Word file, plus your BPMN file.

Presentation
Give an oral presentation in class covering tasks 1-4 (with the help of a PowerPoint
file).
Length: 10 minutes
6388 Document and Workflow Management University of Canberra

Marking Criteria for DWM Assignment 2 Report Weighting 25%


HD DI Credit Pass Fail
[85-100%] [75-84%] [65-74%] [50-64%] [<50%]
In addition to DI Very good understanding of Clear understanding of Acceptable attempt to Little or no understanding
OE/S standard, innovative OE/S process, process is OE/S process, logical describing a specific OE/S of OE/S process and
Process design is applied to designed in a professional process design. process. The description process design, or a lot of
Description your OE/S process manner. Process description is includes major activities, copied or over general
to make it more Comprehensive process relatively comprehensive, roles, etc., of the process, stuff.
effective and/or description, covering all key covering most key though is vague or general
15% efficient. elements for OE/S process. elements of the process. in some parts.
In addition to DI No mistakes with BPMN Good use of BPMN Acceptable attempt to Little or no understanding
BPMN standard, creative element use. Correct, neat elements and diagram drawing a BPMN diagram. of BPMN or the diagram
Diagram process design is and tidy presentation. Exact presentation. No mistakes The diagram generally is over simple.
shown in the BPMN mapping to process or only some minor follows BPMN
diagram. description. mistakes. Good mapping specification to represent
45%
to the OE/S process the described OE/S
description. process, though may
contain mistakes
somewhere.
BPMN In addition to DI A wide range of BPMN A reasonable range of Acceptable attempt to Little or no understanding
Patterns standard, some patters/structures are applied BPMN patterns/structures applying BPMN of BPMN
patterns are correctly, including some are applied correctly in patterns/structures in your patterns/structures or the
15% deliberately used to non-basic ones. the diagram. Proper diagram, where typical diagram is over simple.
effectively improve The selection of justification of your BPMN patterns are used
the process quality patterns/structures is well selection is given. and discussed, though may
in terms of justified with comparisons contain some mistakes.
presentation, logical between alternative
structure, readability, patterns/pattern
etc. combinations.
Integration In addition to DI Very appropriate Reasonable assumptions Acceptable attempt to Little or no understanding
Plan standard, in-depth assumptions and descriptions and descriptions of the planning the process of process integration or
analysis is conducted of the host organisations host organisations system integration. Most parts of the plan is over simple.
15% on some specific infrastructure. and organisational the plan are presented with
6388 Document and Workflow Management University of Canberra

aspects of the Systematic process of infrastructure. specific content. Some


deployment for the integration, technically and Some minor mistakes or assumptions or parts can be
particular process, organisationally. vagueness may exist. vague, incomplete, or
and corresponding general.
and meaningful
solutions are also
provided.
All elements are Components present with Components present and Most components present Argument is confused and
present and very good cohesion. mostly well integrated. and adequately integrated. disjointed. Report lacks
Professional well integrated. Clear writing style, Generally clear writing Sometimes clear writing structure.
Presentation Clear logic flow. without/almost without style, with very few style, with some Report is much too long
10% Excellent English misspellings or grammatical misspellings or misspellings or or too short
expression and errors. grammatical errors. grammatical errors. Lacks clarity with many
spelling. Very good effort Good effort made but not Made some effort e.g. Web grammatical and spelling
Excellent use of outstanding searches only errors
creditable sources. Very little attempt to
Accurate reference. Lazy effort
referencing. with inaccuracies.
6388 Document and Workflow Management University of Canberra

Marking Criteria for DWM Assignment 2 Presentation Weighting 10%


HD DI Credit Pass Fail
[85-100%] [75-84%] [65-74%] [50-64%] [<50%]
In addition to DI Very good understanding Clear understanding of Acceptable attempt to Little or no understanding
OE/S standard, innovative of OE/S process, process is OE/S process, logical describing a specific OE/S of OE/S process and
Process design is applied to your designed in a professional process design. process. The description process design, or a lot of
Description OE/S process to make it manner. Process description is includes major activities, copied or over general
more effective and/or Comprehensive process relatively comprehensive, roles, etc., of the process, stuff.
efficient. description, covering all covering most key though is vague or general
15% key elements for OE/S elements of the process. in some parts.
process.
In addition to DI No mistakes with BPMN Good use of BPMN Acceptable attempt to Little or no understanding
BPMN standard, creative element use. Correct, neat elements and diagram drawing a BPMN diagram. of BPMN or the diagram
Diagram process design is shown and tidy presentation. presentation. No mistakes The diagram generally is over simple.
in the BPMN diagram. Exact mapping to process or only some minor follows BPMN
description. mistakes. Good mapping specification to represent
35%
to the OE/S process the described OE/S process,
description. though may contain
mistakes somewhere.
BPMN In addition to DI A wide range of BPMN A reasonable range of Acceptable attempt to Little or no understanding
Patterns standard, some patterns patters/structures are BPMN patterns/structures applying BPMN of BPMN
are deliberately used to applied correctly, including are applied correctly in patterns/structures in your patterns/structures or the
15% effectively improve the some non-basic ones. the diagram. Proper diagram, where typical diagram is over simple.
process quality in terms justification of your BPMN patterns are used
The selection of
of presentation, logical selection is given. and discussed, though may
patterns/structures is well
structure, readability, contain some mistakes.
justified with comparisons
etc.
between alternative
patterns/pattern
combinations.
Integration In addition to DI Very appropriate Reasonable assumptions Acceptable attempt to Little or no understanding
Plan standard, in-depth assumptions and and descriptions of the planning the process of process integration or
analysis is conducted on descriptions of the host host organisations system integration. Most parts of the plan is over simple.
15% some specific aspects of organisations and organisational the plan are presented with
6388 Document and Workflow Management University of Canberra

the deployment for the infrastructure. infrastructure. specific content. Some


particular process, and assumptions or parts can be
Systematic process of Some minor mistakes or
corresponding and vague, incomplete, or
integration, technically and vagueness may exist.
meaningful solutions are general.
organisationally.
also provided.
Team members are Team members are audible Team members are mostly The communication to Team members are often
Oral poised and have clear and/or fluent on the topic. audible and/or fluent on audience is marginally inaudible and/or hesitant
Presentation articulation. Every team All team members speak the topic, but:1) not all acceptable, but: 1) team and rely heavily on notes.
20% member speaks and and participate at a high team members speak members are sometimes Speakers make distracting
participates at a very and balanced level. Good and/or participate at a inaudible and/or hesitant gestures with little or no
high and balanced level. volume, postures, gestures, high and balanced level; and rely on notes; 2) audience eye contact.
Speakers demonstrate and eye contact at most of 2) speakers demonstrate slightly unbalanced team A high level of discomfort
good volume, and eye the time. Observable fair volume and/or eye member with public speaking is
contact. Enthusiasm enthusiasm and confidence. contact is broken with speak/participation; 3) exuded.
and confidence is clearly The presentation fits into audience; 3) light minimum gestures, The presentation goes
exuded. Perfect time the time allotment. discomfort with public postures, and eye contact; over the allotment.
management. Presentation is very clear speaking is exuded; 4) discomfort with public Poor clarity and logic
and with a smooth logic and/or 4) the presentation speaking is exuded. flow.
flow. slightly goes over the 5) imperfect time
allotment. management.
Good clarity and logic Acceptable clarity and
flow. logic flow.

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