Business Operations

Hello!
I am Honey Patel
Started in marketing, then expanded into Business Operations in different
industries and size of organizations, while managing functions like UX,
Training, Marketing, Sales Operations, etc. Bachelors in Communication &
Psychology and Masters in Business Administration.
honey-patel.com
 Chief of Staff...

...buffer between a chief executive and that

executive's direct-reporting team... works
behind the scenes to solve problems, mediate
disputes, and deal with issues before they are
brought to the chief executive...acts as a
confidante and advisor to the chief executive,
acting as a sounding board for ideas...
Challenges Organization
Face Today

Silo Effect Holistic View Strategy Execution Balance

One team doesnt know what Looking at business as a Balance between strategy
another is doing, causes whole in terms of strategy and execution is off causing
redundant efforts in and reporting, not just stand reactive + unanticipated
many cases. alone functions. changes + shifting priorities.
When to build
Business Operations: Early!

Founders Focus Leadership & Foundation

Allow founders to focus on Culture setting and
product development and management across the board
customers, and lets Business to set a strong foundation to
ops handle everything else. scale and build a solid culture.
 Business Operations Budget & ROI
Analysis
Imperatives
Communication PMO
Cross-functional
collaboration is at the core Cross
Strategic Planning Functional Go to Market

Specific imperatives varies

in organizations/industries People Process

Requires a solid team

Metrics, KPIs,
to do it all & Reporting
Business Operations serves as independent party reporting
to executive office to facilitate cross functionally.

Functional Model
Executive
Office
Business
Operations

Product Engineering Marketing Sales G&A

 Business Operations
Growth

Program/Project
Management

Corporate Strategy and

Development

Expanding from Marketing

Operations, Sales Operations,
Product Operations, etc.
Thanks!!
Any questions?
You can find me at honey-patel.com