Questionnaire On

Dear Respondents,

This survey questionnaire is designed as an educational material for enhancing the

learning process. Please give your valuable time and opinion and cooperate

Thanking by

Md. Babul Ahme d

Personal information:

i) Name:
ii) Profession: Student Farmer Businessman HousewifeService
Holder Others
iii) Age:Under 20 20 30 30 40 40 50 Above 50
iv) Gender:Male Female Others

v) Educational Qualification: Below SSC SSCHSC

GraduationPost GraduationOthers

S.L Strongl Agre Neutr Disagr Strong

y e al ee ly
Agree Disagr
ee
Tangibles 1 2 3 4 5
1) Grameenphone has modern looking
equipment
2) Grameenphones physical facilities
are visually appealing.
3) Grameenphones reception desk
employees are neat appearing.
4) Materials associated with the
service (such as pamphlets or
statements) are visually appealing
at Grameenphone.
5) Does GP provide employee with all
the necessary equipments, required
to respond to the customer?
6) Network coverage of Grameenphone
is satisfactory?

Reliability
 Questionnaire On
.

Dear Respondents,

This survey questionnaire is designed as an educational material for enhancing the

learning process. Please give your valuable time and opinion and cooperate

Thanking by

Md. Babul Ahme d

Personal information:

i) Name:
ii) Profession: Student Farmer Businessman HousewifeService
Holder Others
iii) Age:Under 20 20 30 30 40 40 50 Above 50
iv) Gender:Male Female Others

v) Educational Qualification: Below SSC SSCHSC

GraduationPost GraduationOthers

1) When Grameenphone promises to

do something by a certain time, it
does so
2) When you have a problem,
Grameenphone shows a sincere
interest in solving it
3) Grameenphone performs the
service right the first time
4) Grameenphone provides its service
at the time it promises to do so
5) Grameenphone insists on error free
records
6) Call rate of Grameenphone is
affordale

Responsiveness
1) Employees in Grameenphone tell
you exactly when Services will be
performed
2) Employees in Grameenphone give
you prompt service
 Questionnaire On
.

Dear Respondents,

This survey questionnaire is designed as an educational material for enhancing the

learning process. Please give your valuable time and opinion and cooperate

Thanking by

Md. Babul Ahme d

Personal information:

i) Name:
ii) Profession: Student Farmer Businessman HousewifeService
Holder Others
iii) Age:Under 20 20 30 30 40 40 50 Above 50
iv) Gender:Male Female Others

v) Educational Qualification: Below SSC SSCHSC

GraduationPost GraduationOthers

3) Employees In Grameenphone are

always willing to help you
4) Employees in Grameenphone are
never too busy to respond to your
request.
5) The 3G internet coverage is
satisfactory?

6) When you call in Customer Care

Centre do you always get prompt
service?

Assurance

1) The behavior of employees in

Grameenphone instills confidence in
you.
2) You feel safe in your services with
Grameenphone.
3) Employees in Grameenphone area
consistently courteous with you.
4) Employees in Grameenphone have
the knowledge to Answer your
 Questionnaire On
.

Dear Respondents,

This survey questionnaire is designed as an educational material for enhancing the

learning process. Please give your valuable time and opinion and cooperate

Thanking by

Md. Babul Ahme d

Personal information:

i) Name:
ii) Profession: Student Farmer Businessman HousewifeService
Holder Others
iii) Age:Under 20 20 30 30 40 40 50 Above 50
iv) Gender:Male Female Others

v) Educational Qualification: Below SSC SSCHSC

GraduationPost GraduationOthers

questions.
5) Grameenphone has your best
interest at heart.
6)

Empathy

1) Grameenphone gives you individual

attention
2) Grameenphone has operation hours
convenient to all its customers.
3) Grameenphone has employees who
give you personal attention.
4) The employees of Grameenphone
understand your specific needs
5) It often seems that customer
demand keep on changing, how
likely do GP respond to the change?

6)