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300-165 Exam
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QUESTION 11
You have replaced the video card in a Power Macintosh G4 (FW 800). In what THREE ways should
you test the repair before running the system to the customer? (Choose three)
A. Leave the computer on overnight.
B. Verify that the original symptom is resolved.
C. Verify that no new symptoms have occurred.
D. Start up the computer in Target Disk Mode to test the internal hard drive.
E. Run all Apple Service Diagnostic tests for the Power Mac G4 (FW 800).
F. Run Apple Service Diagnostic video tests for the Power Mac G4 (FW 800).

Correct Answer: BCE

QUESTION 12
An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from
the hard drive. Which of the following steps should you try next?
A. Update the eMac firmware.
B. Replace the eMac logic board.
C. Replace the eMac Display/Analog Assembly.
D. Connect a known-good VGA display to the eMac.

Correct Answer: D

QUESTION 13
You are troubleshooting an intermittent video issue on an eMac. Which of the following is them
most appropriate way to approach this problem?
A. Do nothing. The problem may resolve itself.
B. Run looping diagnostics to verify the issue.
C. Follow component isolation steps to resolve the issue.
D. Replace the Display/Analog Assembly inside the eMac.
Correct Answer: B

QUESTION 14
Which of the following is ALMOST CERTAINLY a software-related problem?
A. No video display
B. Low disk space warning
C. Single beep at startup
D. No Internet connectivity

Correct Answer: B
QUESTION 15
You are troubleshooting a Power Mac G5 that will not boot, and emits error tones when powered on.
You suspect that the customer may have installed incompatible or faulty RAM, but you are not sure.
What should you do to verify the RAM requirements for this Power MAC G5?
A. Call Apple
B. Order Apple RAM
C. Check Specifications
D. Count the RAM sockets on the logic board

Correct Answer: C

QUESTION 16
You are troubleshooting a Power Mac G5 that has the following symptom: The power-on LED
illuminates when the power button is pressed, fans spin, and the boot tine chimes, but there is no
video displayed on the attached know-good display. Rank the following possible causes from First
to Last, in the order you should check them:
1. Crashed PMU 2. Faulty logic board 3. Corrupted PRAM
4. Video card not fully seated in logic board connector 5. Faulty video card
A. 1, 3, 4, 5, 2
B. 2, 1, 4, 3, 5
C. 3, 1, 4, 5, 2
D. 4, 3, 5, 1, 2
E. 5, 1, 2, 4, 3

Correct Answer: D

QUESTION 17
An eMac (USB 2.0) is displaying a flashing question mark at startup. When you start up the
computer from a known-good bootable external FireWire hard drive the internal hard drive does not
appear on the desktop. What is the recommended order in which to attempt the following
troubleshooting steps on the internal hard drive?
1.
Replace the hard drive.

2.
Reinitialize the hard drive.

3.
Replace the hard drive cable.

4.
Verify the hard drive's cable connections.
5.
Reinstall the software drivers for the hard drive.

A. 1, 3, 4, 2, 5
B. 2, 1, 3, 5, 4
C. 3, 1, 4, 5, 2
D. 4, 1, 5, 2, 3
E. 5, 4, 2, 3, 1

Correct Answer: E

QUESTION 18
A customer states that he cannot open an AppleWorks file. What is the most productive question to
ask him FIRST?
A. Can you open any files?
B. Can you open other AppleWorks files?
C. What version of AppleWorks are you using?
D. In your Mac connected to a network?
Correct Answer: B

QUESTION 19

In this picture of an iMAC (USB 2.0) logic board, what is the highlighted part?
A. Modem
B. Logic Board
C. SDRAM DIMM
D. Processor Module

Correct Answer: C

QUESTION 20
A hard dive in a Power Mac G4 (QuickSilver) is not spinning after the computer is powered on. You
have verified that the drive power cable connector has no voltage by using a voltmeter. Which of
the following is the most appropriate part or module to replace in this situation?
A. Hard Drive
B. Hard Drive Data Cable
C. Power Supply Assembly
D. Cable Harness Assembly
Correct Answer: C

QUESTION 21
Which THREE of the following computers uses Serial ATA hard drive technology? Select three.
A. Power Mac G4 (FW 800)
B. Power Mac G5 (Uni 1.6GHz)
C. Power Mac G5 (Dual 2.0 GHz)
D. Power Mac G4 (Mirrored Drive Doors)
E. Power Mac G5 (June 2004 Dual 2.5 GHz)
Correct Answer: BCE

QUESTION 22
A customer states that he has never been able to burn DVD's with his eMac (USB 2.0), yet his
friend has an identical-looking eMac (USB 2.0) that can burn DVD's. You have verified that the
customer's eMac (USB 2.0) has a DVD / CD-RW Combo optical drive and is running the latest
version of Mac OS X. The eMac has no other problems. What is the probable cause is this issue?
A. The eMac (USB 2.0) requires more RAM.
B. The eMac (USB 2.0) requires a firmware update.
C. The Combo drive is not capable of burning DVD's.
D. The eMac (USB 2.O) optical drive is malfunctioning.

Correct Answer: C

QUESTION 23
You are working on an eMac that has no video on its built-in display. The fan is spinning, and there
is drive activity present. You have tried resetting PRAM, booting to a known-good CD, and resetting
the PMUm but the issue persists. You have also connected a known-good external VGA monitor to
the eMac's video out port, but failed to see any video on the external display. Which of the following
is the most appropriate part or module to replace in this situation?
A. CRT
B. Logic Board
C. Power Supply
D. Display / Analog Assembly

Correct Answer: B
QUESTION 24
Which THREE of the following symptoms would be best resolved by performing a PMU reset as a
first step? (Choose three)
A. Network / Internet connectivity issue.
B. No power / computer does not function.
C. Cursor randomly freezes on the display.
D. USB and/or FireWire port(s) do not function.
E. Computer does not sleep / wake from sleep.

Correct Answer: BCE

QUESTION 25
Which TWO of the following features are part of the Universal Motherboard Architecture in Apple
desktop computers? (Choose two)
A. VGA
B. USB
C. FireWire
D. Target Disk Mode
E. Power Manager 2.0
F. Hardware DVD decoding

Correct Answer: CE

QUESTION 26
A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three
times. What does this indicate?
A. Thermal failure
B. No startup disk found
C. Firmware v3.0 upgrade required
D. No RAM bank passed memory testing

Correct Answer: D

QUESTION 27
Which of the following Power Mac G5 internal fans can only be replaced by replacing the entire G5
enclosure?
A. Front inlet fan
B. Rear exhaust fan
C. Media blower / fan
D. Speaker / fan assembly
E. Power supply fan assembly

Correct Answer: C

QUESTION 28
Which TWO of the following computers can accept a 184-pin DDR333 PC2700 SDRAM DIMM?
(Choose two)
A. iMac (Flat Panel)
B. eMac (USB 2.0)
C. Power Mac G5 (Uni 1.6Ghz)
D. Power Mac G5 (Dual 2.0 Ghz)
E. Power Mac G5 (June 2004 Dual 2.5 Ghz)
Correct Answer: BC

QUESTION 29
What is the function of the PMU in an Apple desktop computer?
A. The PMU controls all aspects of power flow.
B. The PMU controls the speed of the hard drive.
C. The PMU manages the amount of virtual memory used.
D. The PMU manages all communication with attached peripherals.
Correct Answer: A

QUESTION 30
In this picture of an eMac (USB 2.0), what is the highlighted part?
A. Logic Board
B. Optical Drive
C. Power Supply
D. Power Analog Video Board

Correct Answer: B

QUESTION 31
A Power Mac G5 sometimes becomes unresponsive and the cursor freezes on the display when
running an application. You have verified the symptom, have already attempted to force the
application to quit, but the computer remains unresponsive. What should you try next?
A. Hold the mouse button down for several seconds to regain cursor control.
B. Press the power button for several seconds to try shutting the computer down.
C. Disconnect and reconnect all peripherals to reset the Open Firmware Device Tree.
D. Disconnect the power cord and the backup battery for several minutes to reset the PMU.

Correct Answer: B

QUESTION 32
In this photo, what type of port does the number ?? identify?
A. USB
B. FireWire
C. Mini-VGA
D. FireWire 800

Correct Answer: D

QUESTION 33
The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair
involving logic board replacement. What should be done FIRST to correct this problem?
A. Replace the processor(s).
B. Run Apple Service Diagnostic.
C. Replace the fans inside the Power Mac G5.
D. Replace the Power Mac G5 logic board again.

Correct Answer: B

QUESTION 34
You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external
FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST
useful in troubleshooting this issue?
A. Terminal
B. Network Utility
C. Process Viewer
D. System Profile
E. Apple Hardware Test

Correct Answer: D
QUESTION 35
A Macintosh can start up from Mac OS X, but not from Mac OS 9. If you select the Mac OS 9
System Folder in the Startup Disk preference pane of MAC OS X, a flashing question mark appears
on the screen when you restart the computer. What is one possible cause of this condition?
A. The disk was reformatted using Disk Utility for Mac OS X, using the HFS Plus (extended) format
instead of HFS format.
B. The disk was reformatted using Disk Utility for Mac OS X, and the option to install the Mac OS 9
drivers was not selected.
C. The disk was reformatted using Disk Utility for Mac OS X, using the HFS format instead of HFS
Plus (extended) format.
D. This Macintosh does not support booting into Mac OS 9.

Correct Answer: B

QUESTION 36
What is the first step to take if you have an iMac (Flat Panel) that constantly ejects any CD / DVD
that is inserted?
A. Replace the optical drive.
B. Replace the optical drive cable.
C. Replace the optical drive bezel.
D. Disconnect all peripheral devices, especially the mouse.

Correct Answer: D

QUESTION 37
A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails
to start
up completely due to a video issue.
Which of the following would most easily accomplish the data transfer?

A. Remove the hard drive from the eMac and install it into the Power Mac G5.
B. The eMac will need to be replaced before any data can be recovered from it.
C. Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an
Ethernet cable.
D. Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire
cable.

Correct Answer: D
QUESTION 38
A Power Mac G4 (Mirrored Doors) displays a flashing question mark at startup. Which step does
Apple recommend you take FIRST?
A. Reset Parameter RAM.
B. Try to start up from a bootable CD or DVD.
C. Reinitialize the hard disk and reinstall the Mac OS.
D. Replace the internal hard drive with a known-good hard drive.

Correct Answer: B

QUESTION 39
Which of the following Apple diagnostic utilities is the most appropriate for a service technician to
test an eMac (USB 2.0)?
A. Mac Test Pro
B. Tech Tool Deluxe
C. Apple Hardware Test
D. Apple Service Diagnostic

Correct Answer: D

QUESTION 40
You have just completed replacing a logic board in an iMac (Flat Panel) and are reassembling the
computer. Which of the following special tools is recommended during this reassembly?
A. CRT discharge tool
B. Torque screwdriver
C. Spring tensioning tool
D. Jumper adjustment tool

Correct Answer: B

QUESTION 41
In the component isolation technique, if you do not get a startup chime and/or a flashing question
mark, you check the components of the minimal system by _________.
A. Visually inspecting them for damage.
B. Replacing them with known-good parts in any order.
C. Adding more known-good parts in a specified order.
D. Replacing them with known-good parts in specified order.

Correct Answer: D