QRQC / 8D Form

Customer plant Internal claim # Date of claim

Customer contact Nidec Site Date of QR
Customer reference Author Update of QR

QUICK RESPONSE (D1-D3)

This document must be issued within 24 hours after claim notification

D 1. Description of the problem

1.a What is the problem ? Use 5W+2H to describe what is the current situation.

What happened?
Problem description

Why is it a problem?
Incident type
Part number When did it happen? date + time
Part description Who detected it?
Traceability of nok parts Where was it detected?
Recurrence How was it detected?
Defect S/R How many parts ?
picture / sketch

picture / sketch
not Ok part

ok part

1.b Problem solving team

Name Position Location Telephone Email

D 2. Risk on similar products and processes

Walk the process with Process FMEA & Process Control Plan. Was the risk considered?

Can this defect happen on similar parts ? Comments (compulsory if yes)

Other family product
Other line
Other tools/work station
Other

D 3. Containment
Actions to detect all non-conforming parts in the process flow (add additional sheets if neded)

Sorting criterias (add additional sheets if neded)

Location in the supply chain No. to be sorted No. parts sorted No. Not Ok parts PPM Date Resp.
Parts at customer (Customer)
Parts at customer (Tier 1)
Parts in Nidec plant
Parts at Nidec logistics platform
Parts in transport / transit
Parts at supplier / supplier platform

How are the ok parts identified ?

How are the ok paletts identified ?
First contained shipment information

Immediate actions to prevent production and delivery of nok parts ?

Actions Resp. Date plan. Date clos.

357320396.xlsx
D1-D3 Worksheet Page 1 of 5
Revision 5/18/2015
Printed 06/07/2017
 QRQC / 8D Form
Customer plant 0 Internal claim # 0 Date of claim 12/30/1899
Customer contact 0 Nidec site 0 Date of D4-D8
Customer reference 0 Author 0 Update of D4-D8

PLAN - DO (D4-D6)
Commitment date to present D4-D5-D6 (to be filled in with the quick response) : dd/mm/yy
D 4. Root cause of occurrence FTA 5 why's
Work out the root causes using FTA and 5 why's

Root cause of occurrence :

How was the defect reproduced ?

D 5. Root cause of non detection FTA 5 why's

Work out the root causes using FTA and 5 why's

Root cause of non detection :

D 6.1 Actions for Occurance

Actions Resp. Date plan. Date clos.

D 6.2 Actions For Detection

Actions Resp. Date plan. Date clos.

D 6.3 Actions For Systemic

Actions Resp. Date plan. Date clos.

CHECK - ACT (D7-D8)

Commitment date to present D7-D8 (to be filled in with the check act) : dd/mm/yy

D 7. Lessons learned and read across

8.1 Do following documents require an update ? 8.2 Generalization of countermeasures to similar lines/ products
Resp. Plan Date Closed Date
PFMEA
Control Plan
Work instruction
Control instruction 8.3 Internal audit (if required)
Procedure Date Results
Control gage Comments
Maintenance instruction
Lessons Learned
Other 8.4 Validation of 8D closure by client (if requested)
Other Name / Position Date

D 8. Congratulate the team and inform management

Problem solving team
Name Position Location Telephone Email

CLOSURE OF 8D BY NIDEC MANAGEMENT

Calculated cost of
Efficiency of 8D proven Nok stocks at zero Name 0 Date
incident
Validation by NIDEC management Decision Name Date

Management comments:

357320396.xlsx
D4-D8 Worksheet Page 2 of 5
Revision 5/18/2015
Printed 06/07/2017
 Factor Tree Analysis
Customer plant 0 Internal claim # 0 Date of claim 12/30/1899
Customer contact 0 Nidec site 0 Date of FTA
Customer reference 0 Author 0 Update of FTA

Problem description: 0
Factor Std Action to reproduce the Def. Direct
Factors Control point Standard OK parts NOK parts Std OK Date
No. meet defect rep. link ?
OCCURENCE
1
2
3
4
5
6
7
8
NON DETECTION
1
2
3
4
5
6
7
8
All validated causes (direct link or doubt) must lead to a 5 Why's analysis

357320396.xlsx
FTA Worksheet Page 3 of 5
Revision 5/18/2015
Printed 06/07/2017
 5 Why's
Customer plant 0 Internal claim # 0 Date of claim 12/30/1899
Customer contact 0 Nidec site 0 Date of 5 why's
Customer reference 0 Author 0 Update of 5 why's

Problem description : 0

No. 1st WHY? 1st ANSWER 2nd WHY ? 2nd ANSWER 3rd WHY ? 3rd ANSWER 4th WHY ? 4th ANSWER 5th WHY ? 5th ANSWER

Occurance: Why did the manufacturing process not prevent this failure mode?

1
Prevent:
Manufacturing process
prevention &
standardized work
2

Detection: Why did the quality process not protect customer from this failure mode?

1
Protect:
Quality process
detection &
containment
2

Systemic: Why did the planning process not predict this failure mode?

1
Predict:
Planning process
informational content
in FMEA and CP.
2

357320396.xlsx
Drill Deep 5 Why's Worksheet Page 4 of 5
Revision 5/18/2015
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 Lesson Learned
Customer plant Nidec Site Detection
Internal claim # Author LLC Type Occurrence
Date of incident Management

1. WHAT WAS THE PROBLEM? 2. WHAT IS THE CAUSE?

What happened ?

Why it is a problem ?

When did it happen ?

Who has detected it ?

Where has been detected ?

How has it been detected ?

How many ?

3. DESCRIPTION OF THE APPLIED MODIFICATION

BEFORE AFTER

4) WHAT WE LEARNED?
ERADICATION CHECKING
SIGNALING
What is the countermeasure that was put in place to avoid What is the countermeasure supposed to do or make or
What is the method (who, what, how) for the countermeasures?
recurrence ? hightlight when detecting a non conformity ?

5. DEPLOYMENT
Product :
Line / process :
Share LLC with other sites :

357320396.xlsx
Lessons Learned Worksheet Page 5 of 5
Revision 5/18/2015
Printed 06/07/2017