PREFACE

The world had become an area of stiff competition. In the coming years
competition is going to be fiercer. Due to this competition one has to prove
one’s mettle assisted by one’s qualities to become an indispensable entity
for the organization.

The MBA curriculum has thus been designed such that it imports all the
theoretical knowledge assisted by the practical impetus. A student is
provided with the study the entire subject relevant to him for discharging
responsibilities of his job in future. It equips a student with all technical,
managerial and human skills. This report is an attempt to achieve practical
knowledge of research and for partial fulfillment of MBA.
 ACKNOWLEDGEMENT

No task can be achieved alone, particularly while attempting to finish a

project of such magnitude. It took many very special people to facilitate it
and support it. Hence, I would like to acknowledge all of their valuable
support and convey my humble gratitude to them.

First of all I thank Managers and Sales Exceutives of all the four banks
which I had taken for my research study namely Punjab National Bank,
State Bank of India, Housing Development Financial Corporation Limited
and Industrial Credit and Investment Corporation Limited

I would also like to thank Sir R.K Motwani who guided me to search the
Project to work upon and also showed me the way how to work upon this
project.

Thank you all for supporting me in making this projects a reality.

 Executive summary

The service industry is one of the fastest growing sectors in India today.
The upcoming sectors which are really showing the graph towards upwards
are - Telecom, Banking, and Insurance. These sectors really have a lot of
responsibility towards the economy.Amongst the above-mentioned areas
insurance is one sector, which took a lot of time in positioning itself. The
insurance business of non-life companies was not much in problems but
the major problem was with life insurance. Life Insurance Corporation of
India had monopoly for more than 45 years, but the picture then was
completely different. Previously people felt that “Insurance is only for
classes not for masses” but now the picture is vice-versa.

The story of insurance is probably as old as the story of mankind. The

same instinct that prompts modern businessmen today to secure
themselves against loss and disaster existed in primitive men also. They
too sought to avert the evil consequences of fire and flood and loss of life
and were willing to make some sort of sacrifice in order to achieve security.
Though the concept of insurance is largely a development of the recent
past, particularly after the industrial era – past few centuries – yet its
beginnings date back almost 6000 years.
The buyers and insurance company are both correlated subject in which
service sector is dependent on the how they fulfill their objectives.The base
of insurance industry that is TRUST, TRANSPARENCY, TRUTHFULNESS,
GOODNESS, COMMITMENT, FAIRNESS, INTERGITY are the ingredient
of a very important subject called as BUSINESS ETHICS.

The main idea behind company’s Questionnaire Survey is to find out and
analyze the proper profile that can be recruited by company as a channel
partner. Company has been focusing on some of the profile that can be
very beneficial for the company. For example Chartered Accountants, Tax
Consultants, Postal agents, Bank’s Daily Collection Agents etc. the main
idea behind targeting the above profile is strong client network which is
really very important for an insurance company.
 BIBLIOGHAPHY

www.google.com

www.oicl.co.in

www.uiicl.com

www.nicl.co.in

www.irda.com

www.bimaonline.com

www.tourindia.com

www.ciionline.org
 ANNEXURE

This two part question has been prepared to collect basic data for
conducting academic research for partial fulfilment for the award of the
degree of Master of Business Administration. It aims at finding the ethical
conduct in banking sector.

Your kind cooperation for completing this questionnaire would be an

important contribution to management research. I trust that you will enjoy
doing this exercise. Kindly spare your valuable time for this academic
cause and oblige. Confidentiality
is fully assured.

I would be happy in giving feedback to the interested respondent. Please

accept my sincere Thanks.

RESPONDENT NAME:

BANK YOU ARE

ASSOCIATED WITH :

AGE :

GENDER : Male Female

OCCUPATION :

INCOME :

TELEPHONE :

ARE YOU INTERSTED IN FEEDBACK YES NO

Shikha jain
(Researcher)
Department of Management Studies,
Engineering College, AJMER
1. Is there a stated policy objective within your company to provide
guarantee schemes?

(a) yes (b) no (c)sometime

2. Is your company have research and development department?

(a) yes (b) no

3. Is there a stated policy objective within your company to reduce the

flow of risk?

(a) yes (b) no (c) its according to policies

4. Is there a policy objective within your company to facilitate the flow

of information on business with good ideas and investment opportunities
to insurance investors?

(a) yes (b) no

5. Is insurance policies secured the future of an individual or a group?

(a) yes (b) no

6. Is insurance is benefit for tax saving?

(a) yes (b) no (c) option taken by the customer need

7. In which market you invest the customer money?

(a) equity (b)equity and government (c) infrastructure

(d) government

8. Dose company follow the ethics while selling the insurance policies?

(a) yes (b) no (c) sometime

9. Is insurance company ask the insurer, in which security the

customer want to invest?
 (a) yes (b) no (c) according to company policies

10.Is there any government protection towards the insurance

policy?

(a) yes (b) no

11.Are insurance avoid the big expenses which accrued through

any uncertainty?

(a) yes (b) no (c) sometimes

12.In which companies you invest the customer money?

(a) stock companies (b) mutual companies

13,Can customer can change his mind after purchase the policy?

(a) yes (b) no (c) according to company norms

14.Is customer can change his dividend options for policy?

(a) yes (b) no (c) according to company norms

15.Terms and conditions which company mansion in their policy schemes. Is

it beneficial for customer?

(a) yes (b) no

This two part question has been prepared to collect basic data for
conducting academic research for partial fulfilment for the award of the
degree of Master of Business Administration. It aims at finding the ethical
conduct in banking sector.

Your kind cooperation for completing this questionnaire would be an

important contribution to management research. I trust that you will enjoy
doing this exercise. Kindly spare your valuable time for this academic
cause and oblige. Confidentiality
is fully assured.

I would be happy in giving feedback to the interested respondent. Please

accept my sincere Thanks.

RESPONDENT NAME:

BANK YOU ARE

ASSOCIATED WITH :

AGE :

GENDER : Male Female

OCCUPATION :

INCOME :

TELEPHONE :

ARE YOU INTERSTED IN FEEDBACK YES NO

Shikha jain
(Researcher)
Department of Management Studies,
Engineering College, AJMER
1. Are you aware with the schemes which company provide?

(a) yes (b) no

2. Does the insurance company tell about their research and

development department ?

(a) yes (b) no

3. Is insurance company is able to reduce your risk?

(a) yes (b) no

4. Does insurance companies give you tax benefit?

(a) yes (b) no

5. Are insurance policies able to secured your future?

(a) yes (b) no

6. In which market do you want to invest you money?

(a) equity (b)equity and government (c) infrastructure

(d) government

7. Do you agree that the ethics are observed while selling the
insurance policies by the executive/advisor?

(a) yes (b) no

8. Do you think that your insurance should be secured by government

protection?

(a) yes (b) no

9. Are you aware about the claim settlement ratio of the insurance
company?

(a) yes (b) no

10. Does your insurance company provide you the facilities to change
the policy after purchase it?

(a) yes (b) no

11. Does your insurance company provide you to change the dividend
options regarding your policy?

(a) yes (b) no

12. Are you aware with the terms and conditions of insurance company
regarding your policy?

(a) yes (b) no

13. Does insurance company inform you time to time about there
investment related to your money?

(a) yes (b) no

14. Is insurance policy able to avoid the big expenses which accrued
through any uncertainty?

(a) yes (b) no (c) sometime not

15. Are you aware with the internal rate of return of the insurance
company?

(a) yes (b) no